GATA - FINAL SOLICITATION - with_Attachments 1-2-3 and 6 AMENDED 04-15-2010.docx

SAQMMA09R0356

SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

B.1 SCOPE OF WORK

The US Department of State (DOS), Bureau of Diplomatic Security, Training Directorate, Office of Antiterrorism Assistance (DS/T/ATA) manages the Anti-Terrorism Assistance (ATA) program. The goal of the ATA program is to build capacity of select foreign partners in police procedures that deal with terrorism. DS/T/ATA accomplishes this goal primarily through advanced training, technical assistance, and equipment grants. The purpose of this contract is to acquire support in delivering foreign law enforcement training, both domestic and overseas, in order to achieve the program’s specialized foreign assistance mission.

B.2 CONTRACT TYPE

The Contractor shall provide, in accordance with issued Task Orders (TOs), all management, supervision, labor, facilities, and materials necessary to acquire support in delivering foreign law enforcement training (domestic and overseas) on an Indefinite-Delivery-Indefinite-Quantity (IDIQ) basis. Task Orders may be Cost Reimbursement, Time and Materials (T&M), and Firm Fixed Price (FFP) in accordance with Federal Acquisition Regulation (FAR) Part 16.5. Task Orders will be issued in accordance with the procedures set forth in Sections G and I.

B.3 BASE AND OPTION PERIODS

The term of this IDIQ contract is a base period of twelve (12) months and four twelve-month option periods. This is not a multi-year contract as defined in FAR Part 17.1. TOs will be issued with performance periods up to twelve months plus option periods unless different performance periods are otherwise authorized and allowed according to the type of funding used. TOs may be issued at any time during the base period and/or option periods. TO performance periods will be specified in individual TOs and TO performance periods may extend up to 12 months beyond the IDIQ contract expiration date.

B.4 CONTRACT PRICING

B.4.1 TIME AND MATERIAL LABOR/FIRM FIXED PRICE RATES

All task orders issued on a T&M or FFP basis will be priced in accordance with the pricing set forth in Section B.5, CLIN Rate Table. The labor rates in this section reflect the fully-burdened rates for each labor category and will apply to all direct labor hours. The labor rates and ODCs mark-up percentages are detailed in Section B.5 under labor categories and ODCs, respectively. The loaded hourly rates are ceiling price rates and the Contractor may, at its discretion, elect to propose lower hourly rates on a TO by TO basis.

a. Labor. The Section B.5 CLIN Rate Table represents fully-loaded hourly rates for each skill classification. The fully-burdened labor rates include all direct, indirect, general and administrative costs and profit associated with providing the required skill. The fully-burdened labor rates include all labor and labor-related costs, such as, but not limited to, the following list of representative labor-related costs: salaries, wages, bonuses to include stock bonuses, incentive awards, employee stock options, stock appreciation rights, employee stock ownership plans, employee insurance, fringe benefits, contributions to pension, other post-retirement benefits, annuity, employee incentive compensation plans, incentive pay, shift differentials, overtime, vacation time, sick pay, holidays, and all other allowances based upon a comprehensive employee compensation plan. The use of uncompensated overtime is not encouraged. All hourly rates are based on a 40-hour work-week (ex. 1,920 hours per year or in accordance with the Contractor’s CAS Disclosure Statement).

1. Government Site Rates. When performing at Government sites, the Contractor shall furnish fully-burdened labor rates. The Government will provide only office space, furniture, and office equipment and supplies, as described in Section H.7, Government Property and as specified in the individual TOs.

2. Contractor Site Rates. When performing at a Contractor site, the Contractor shall NOT furnish fully-burdened labor rates which include loads for office space and all normal supplies and services required to support the work. (This includes, but is not limited to, telephones, faxes, copiers, personal computers, postage, courier services such as Federal Express, ordinary business software [e.g., word processing, spreadsheets, graphics, etc.], normal copying and reproduction costs). Costs for Contractor provided facilities shall be billed separately.

3. Program Management Support Costs. Contract-level program management support costs are included as a percentage of each individual labor category rate, and encompass support for contract-level management, reporting requirements (See Section F) and related travel and meeting attendance costs associated with the Contractor’s program management staff, as it relates to overall management of the ATA Program. As a result, these program management support costs are allocated across all of the task orders issued under this contract. These “program management” support costs are differentiated from individual task order “Task Order Manager” or “Project Manager” support costs, which are billed as hourly labor rates against individual task orders for direct support to the effort performed under those task orders. This will result in direct billings at the task order level for labor hours in the “Task Order Manager” or “Project Manager” categories, to specifically support project management for the task order.

4. ODCs. ODCs consist of materials, subcontractor (other than labor) and task order-related travel costs, i.e., relocation and temporary duty (TDY) to include travel, lodging and meals. These percentages are indicated on the Section B.5 CLIN Rate Table under the ODC rates. T&M type TOs will include time at the proposed rates herein for each skill category, plus materials (ODCs) and the fixed markup percentages. The cost of general-purpose items required for the conduct of the Contractor’s normal business operations will not be considered an allowable ODC in the performance of task orders under this contract. See also Section G and Section H for limitations on materials and mandatory support documentation. Profit is not allowed on ODCs under a T&M type task order. Fee may be negotiated on cost-reimbursement type task orders.

5. Defense Based Act Insurance (DBA) DBA insurance is mandatory insurance coverage for contractor personnel working overseas. This insurance is reimbursable and will be included as a separate CLIN on the Task Orders which require overseas travel. The rate at which DBA is reimbursed is based on the current rate posted by the Department of State, Bureau of Administration, Office of the Procurement Executive website via the Procurement Information Bulletins. Typically, the DBA rate is updated annually in July or August.

B.4.1.1 FIRM FIXED PRICE (FFP) TYPE TASK ORDERS

For FFP type TOs, the quantity of each item or labor category ordered will be multiplied against the rate listed in this schedule or as negotiated for the TO, and the cumulative extended total of all items ordered will define the fixed price for the TO. Travel and ODCs, if applicable, may be estimated for each TO, burdened with the markup and profit percentages specified in this schedule. Any total rate negotiated for travel and ODCs will be added to the extended price of all ordered items to arrive at the total fixed price for the TO. Partial payment of FFP type TOs may be negotiated based on the completion of milestones.

B.4.1.2 TIME AND MATERIAL (T&M) TYPE TASK ORDERS

For T&M type TOs, the quantity of hours ordered from each labor category will be specified as deliverable hours billable at the ceiling rates specified in the Section B.5 CLIN Rate Table or as negotiated, if lower rates are proposed for the TO. Travel and ODCs will be estimated for each TO and burdened with the ODC markup percentage specified in the Section B.5 CLIN Rate Table. Profit on travel and ODCs is not allowable. The cumulative extended total of all labor categories ordered plus travel and ODCs will define the TO ceiling price. The government will not reimburse the Contractor for costs incurred beyond the ceiling price, for hours not delivered, for hours delivered but in excess of the quantities ordered for a particular labor category or for travel and ODCs exceeding the ordered pool amount. Labor dollars will not be used to pay for ODCs nor ODC dollars used to pay for labor without a contract modification.

B.4.1.3 RATE REFRESHMENT

a. The labor rates are fixed for all contract year periods, however, the Contractor may submit a proposal reducing the fixed labor rates and mark-up percentages at any time during the life of this contract. The Government will review these proposals and determine if the revised rates are realistic and in the best interest of the Government. If the rates are accepted, the Government will modify the contract by incorporating the new rates into the Section B.5 CLIN Rate Tables.

b. At any time and throughout the life of the contract, at the request of either the Contractor or the Government, the Contractor may propose additional labor categories, rates and descriptions in addition to the Government labor categories. These additional labor categories, rates and descriptions will be negotiated on a case-by-case basis (See Section G for process). The additional categories, rates and descriptions proposed, upon determination by the Government that they are fair and reasonable, will be incorporated by modification into the Section B.5 CLIN Rate Tables of this contract.

c. At any time and throughout the life of the contract, at the request of either the Contractor or the Government, the Contractor may propose modification of the mark-up percentages for Other Direct Costs (ODCs) based on the Contractor’s DCAA audited ODC percentage rate for its fiscal year. These modified ODC percentages will be negotiated on a case-by-case basis (see Section G for process). The modified ODC percentage rate, upon determination by the Government that they are based on DCAA or other Government audit information, may be incorporated by modification into the Section B.5 CLIN Rate Tables of this contract.

B.4.2 COST REIMBURSEMENT PRICING

All TOs issued on a Cost Reimbursement basis will be priced in accordance with approved DCAA (or FAR Part 31) rates. Direct and indirect cost rates will be established on a TO basis. For Cost Reimbursement task orders, the Contractor will provide complete supporting schedules identifying all applicable direct and indirect rate estimates building up to the TO cost. Offerors with approved DCAA rates should submit their most recent provisional indirect billing and actual rates for both direct and indirect rates. Offerors without audited rates shall propose indirect rates in accordance with FAR Part 31. The fee will be negotiated for each TO consistent with statutory limitations.

B.5 CLIN RATE TABLE

The CLIN Rate Table represents all labor rates, ODCs and markup percentages for performance of the requirements as specified in individual Task Orders. Fully loaded hourly labor rates are included for each labor category both at the Contractor site and at Government sites. These fully-loaded hourly labor rates are the ceiling rates representing the maximum rates allowable for Prime and Subcontractors. The years cited represent contract years. Only Government-required labor categories are included in this table. Additional labor categories may be proposed after contract award, in accordance with Section B and Section G.

CLIN Structure. CLINS will have a maximum of four characters:

X – The first character will designate the contract year with 0 (zero) representing the first 12 month period of the contract and 4 (four) representing the fifth year.

XX – The second character will represent the rate/cost category as follows:

XXXX – The third and fourth characters will be used for the individual labor categories derived from Attachment 7 Labor Category Table, as proposed in Attachment 8, Pricing Templates and to further break out costs/rates for ODCs.

The following is an example of the CLIN Structure described above.

ODC Rates

ODCs

* estimated for evaluation purposes only. Offerors should not adjust.

B.6 TRAVEL COSTS

SECTION C: DESCRIPTION/SPECS./WORK STATEMENT

C.1 INTRODUCTION

The US Department of State (DOS), Bureau of Diplomatic Security, Training Directorate, Office of Antiterrorism Assistance (DS/T/ATA) manages the anti-terrorism assistance program. ATA assists foreign partners to develop the capability for antiterrorism planning and coordination and commitment to support US counterterrorism objectives. This includes coordinating, synchronizing, implementing and expanding training and technical assistance programs; sharing technology with foreign partners; establishing or strengthening alliances and/or agreements, regional partnerships, and security assistance programs; promoting interagency cooperation among foreign government security and law enforcement forces; and supporting exchange programs.

C.1.1 BACKGROUND

The US Department of State, Bureau of Diplomatic Security, Training Directorate, Office of Anti Terrorism Assistance manages the anti-terrorism assistance program. ATA assists foreign partners in developing the capability for anti terrorism planning, coordination, and commitment to support US counterterrorism objectives.

The program’s geographic reach is extensive, having trained over 67,000 foreign police and civilian government officials in over 152 countries since inception in 1983. Country assistance plans are implemented through advanced training, technical assistance, and equipment grants including computers and software. Capacity building projects are tailored to the needs of each Partner Nation.

DS/T/ATA fosters cooperative efforts between U.S. law enforcement agencies and those of foreign partners to prevent future terrorist attacks and manage their consequences. DS/T/ATA provides training, assistance and equipment to increase foreign partners’ capabilities to prevent, interdict, and investigate acts of terrorism. DS/T/ATA also advances U.S. foreign policy goals by strengthening bilateral relationships and increasing respect for human rights by sharing modern, humane, and effective antiterrorism techniques.

DS/T/ATA serves as the primary provider of U.S. government antiterrorism training to foreign law enforcement agencies of friendly countries by delivering a wide range of specialized technical assistance in police procedures that deal with terrorism. The contractor will support DS/T/ATA objectives to strengthen partner capacity and to build trusted networks of law enforcement officers by improving the technical capabilities, as well as the political will, of Partner Nations in combating terrorism.

C.1.2 OBJECTIVE

The customer for these services is DS/T/ATA. The actual recipient of the training will be vetted foreign police and civilian security officials. Instruction ranges from small unit police tactical training and classroom courses to senior executive seminars, consultations, and technical assessments, including many knowledge-based and skills-based disciplines necessary for an effective antiterrorism capability.

DS/T/ATA is an advanced and specialized foreign assistance program. Program activities are conducted at any location overseas or domestic including remote training sites in medium to high threat and austere environments below Western standards. The contractor shall support ATA programs during periods of instability, reconstruction, and overseas operations. Country clearance granted by the US Ambassador to a country receiving antiterrorism assistance abroad is the sole standard establishing the adequacy of security for the contractor’s personnel to conduct a tasked mission.

The Contractor shall be incorporated in the United States of America and have its corporate headquarters residing in the United States of America.

The contractor shall provide qualified instructors, subject matter experts, domestic training facilities, logistics support and services to support ATA assistance to foreign partners. The contractor shall be responsive to meet the needs of a dynamic and logistically intensive program with extensive worldwide operations.

Delivery of specific training will be included in country specific TOs and notices to proceed for training courses by task order. ATA approved course material will be provided to the contractor prior to commencement of training courses. Contractor shall follow the DS/T/ATA schedule and approved curriculum.

C.1.3 SCOPE

DS/T/ATA requires contractor support for ATA’s specialized foreign assistance mission. This contract will support the ATA program in conducting foreign law enforcement training and related activities, both domestic and overseas.

This Statement of Work (SOW) is issued to select multiple prime contractors (“contractor”). Contractors shall be US companies incorporated and based in the United States. Contractor will provide overseas and domestic instructor-led training; specialized and advanced technical assistance including equipment; domestic training facilities; and training-related support services. This contract is unclassified. No facilities security clearances or personal security clearances are required. Specific SOWs will be issued with task order proposal requests (TORP).

The contractor shall provide program management and full service support for standard course delivery; customized special programs; travel; and, as specified in individual training orders, integrated training-related services.

Training is primarily delivered OCONUS at venues provided by DS/T/ATA. Select tactical courses and executive seminars are delivered INCONUS at facilities to be provided by the contractor.

a. For overseas training, the contractor shall provide instructor-led delivery, customized technical assistance, and logistics support as required.

b. For domestic training, the contractor shall provide instructor-led delivery, customized technical assistance, training facilities, logistics, and services including lodging, meals and cultural exchange.

The contractor shall provide all personnel, logistics support, and materials not specifically indicated as “Government-Furnished” or described herein as government furnished equipment, property, or services.

Unless otherwise directed, DS/T/ATA will provide weapons, ammunition, and explosives.

The contractor shall provide personnel who possess the experience and qualifications required for performance described herein. This includes program management, operations and staffing, quality control, export compliance, procurement, and logistics.

As a good faith estimate of annual needs to help the contractor plan for adequate levels of resources and staff, the program has conducted about 325 activities per year; up to 90 percent of training is delivered overseas since 2006. It is anticipated that task orders will be competed on a country by country basis with approximately 62 country specific task orders being issued during the contract period. TORP will provide estimates of training required by country.

C.1.4 TRAINING AND TECHNICAL ASSISTANCE

As directed in individual TOs, the contractor shall provide instructors, subject matter experts, and program management to support all services described herein. All instructors and subject matter experts shall be U.S. citizens. The contractor shall:

a. Deliver overseas and domestic training in compliance with DS/T/ATA curriculum. Provide instructors and technical subject matter experts for courses and special programs.

b. Recruit, retain and continuously infuse qualified instructors and subject matter experts with relevant expertise and demonstrated ability to support delivery of antiterrorism assistance. Expand the pool of qualified instructors to provide flexibility for schedule changes, unique or urgent requirements, and alternates in the event of conflicts or illness.

c. Implement training missions. Manage and deploy mobile training teams, provide contractor furnished materials set-up and breakdown training equipment.

d. Arrange for economical international and domestic travel.

e. Report substantive, complete, timely and actionable information.

C.1.5 DOMESTIC TRAINING AND LOGISTICS

The contractor shall provide full service domestic training, classrooms and facilities for specialized law enforcement and small unit police tactical training and for executive seminars. As provided in individual TOs, the contractor shall provide program materials and classroom supplies including storage and shipping.

For domestic training, the contractor shall provide a one-stop solution including high quality services, training facilities, lodging, meals, cultural exchange, and full program support.

a. Tactical training includes hard skills courses that require equipment and CONUS program support described in this section and the attachments.

1. Crisis Response Team and Advanced Crisis Response Team

2. Explosive Incident Countermeasures, Advanced Explosive Incident Countermeasures and Underwater Explosive Incident Countermeasures

3. Post Blast Investigation

4. VIP Protection and VIP - Tactical Support Team

5. Special Programs - Tactical

b. Executive seminars include domestic delivery of seminars for high-ranking foreign officials and international visitor programs for professional exchange, consultations and facility tours of U.S. law enforcement agencies described in the attachments.

1. Antiterrorism Executive Forum

2. Joint Terrorism Task Force Consultation

3. Partner Nation Visitor Program

4. Senior Crisis Management

5. Special Programs and Consultations

c. Domestic facilities, services, and equipment include full support for turnkey training delivery solutions described herein.

1. Domestic tactical training and facilities

· Ranges and shoot houses for weapons and tactics

· Remote ranges for explosives related training

· Classrooms and breakout rooms

· Emergency Medical Technician (EMT) and access to emergency care

· Full service lodging, meal service and cultural exchange for participants

· Vehicles for training, local ground transportation and off-site excursions

· Secure storage for sensitive DOS equipment including weapons, ammunition, explosives, hazardous materials, and high value items

2. Domestic training and conference facilities for executive seminars, Partner Nation Visitor Programs and other domestic special programs and consultations

· Conference or meeting space suitable for high-level executive seminars

· Full service lodging, meal service and cultural exchange for participants

· Local ground transportation for seminar and off-site excursions

Contractor shall obtain the necessary Federal, State, and Local permits and clearances to receive, store and ship DS/T/ATA equipment, including weapons, ammunition, explosive and pyrotechnic devices, and other hazardous materials in the secure storage area and/or warehouse.

C.1.6 SPECIAL PROGRAMS & TRAINING-RELATED SERVICES

DS/T/ATA is a dynamic operation that delivers a wide range of specialized technical assistance in police procedures that deal with terrorism. Customized special programs are developed and delivered in response to experiences, changes in law enforcement emphasis, current international and political circumstances, new technologies and specific requests of Partner Nations seeking to improve their antiterrorism capacity through security cooperation.

Special programs are continually reviewed and periodically revised to meet program objectives. New special programs are frequently developed to meet unique requirements. Special programs may be overseas or domestic, technical, tactical, management, or cyber. Current program descriptions and subject matter expert qualifications are included in the attachments.

Special program personnel include subject matter experts, program coordinators, and training support specialists with expertise in developing and delivering training for foreign adult learners.

DS/T/ATA will review qualifications of proposed subject matter experts and approve contractor personnel assigned to any special program. The contractor shall provide program material to ATA for review no later than 45 days prior to delivery. The contractor shall revise as requested by ATA and deliver final material no later than 30 days prior to delivery.

Contractor personnel shall not modify or revise standard course materials.

C.2 WORK REQUIREMENTS AND STANDARDS

After award of the IDIQ contracts, the government will compete individual TOs by country.

It is anticipated that the government will compete 62 or more TOs on a country-by-country basis between the IDIQ contract holders. The TO periods of performance will be established at TO award and may be awarded for a base period of twelve (12) months and four twelve-month option periods. TO periods of performance may extend past the IDIQ contract period for a term not to exceed 12 months.

Once TOs are awarded for country specific training, the government will issue notices to proceed for specific training courses at any time during the term of the task order. Generally, notices to proceed for training are issued 60-360 days in advance of a training class, and 60-90 days in advance of a technical consultation, assessment, or special program. Urgent requirements may necessitate that training requests be issued with less than 60 days notice. Each notice to proceed for a training course may include its own deliverables and other specific requirements.

C.3 REPORTS & MEETINGS

The contractor shall provide monthly program and financial management reports at the TO level to the CO and ATA. These reports shall include all outstanding training requests in progress, status of performance and deliverables, price of services delivered to the U.S. Government, and a summary of invoices submitted, outstanding, and paid. Reports are due on the fifth day of each month.

The contractor’s Program Manager (PM) and Operations Manager (OM) shall participate in program meetings no less than quarterly with ATA program representatives to review performance, schedule and costs. The meetings may be held at the contractor’s location or DS/T/ATA offices in Dunn Loring, VA. Program reviews will include a discussion of quality and performance; customer surveys, planning and operations; variances in reporting or performance; travel costs; billing and payment; and any other technical, management, or quality control issues. Meetings and reports shall be at no additional cost to the government.

C.3.1 END OF COURSE REPORTS (ECR)

End-of-Course Reports (ECR) include reports described in the Facilitator Guide and administered by instructors during training plus the After Action Report (AAR). The contractor shall deliver a single ECR package for each course within five business days after the end of the course. ECR may be delivered on DVD (preferred), hard copy or uploaded to a secure File Transfer Protocol (FTP) site accessible to authorized U.S. Government personnel. FTP, if proposed by the contractor, must be approved by ATA prior to implementation.

ECRs include:

· Pre- and post-tests – completed by participants, no translation required

· Skills evaluation – completed by instructors, hard skills courses only

· Participant critiques – administered on the day before the last day of class, completed by participants, and translated by interpreters on last day of class

· After Action Report – completed by the lead instructor

DVD or hard copy reports shall be delivered by hand or express courier only to the address below. The address is not served by the US Postal Service.

C.3.2 TRAINING REPORTS

During each course delivery, the lead instructor shall provide the following training reports by email to the Training Delivery Officer (TDO) and any other designated recipient.

a. Arrival report. A brief message noting safe arrival of all instructors (overseas) or all participants (domestic). Describe status of equipment and course materials, any exceptions, and readiness to proceed with training as scheduled. Due upon arrival.

b. Opening day report. A brief message confirming number of participants, cross-check with Leahy-vetted participant list, and any in processing issues. Due by close of business on first day of training.

c. Weekly report. A brief message confirming the course is on track and noting any significant events or concerns regarding ongoing training. Due by close of business each Friday.

d. Incident report. Report as soon as practical any information that needs immediate attention such as an injury or unauthorized absence of a participant, or any other event that might negatively affect training and/or bilateral relations with the Partner Nation. Verbal incident reports shall be followed within 24 hours with a written incident or situation report noting actions taken or in progress and outcome.

e. Closing report. A brief message noting graduation, any special guests or speakers, and plans for departure. Due by close of business on the last day of training.

C.3.3 AFTER ACTION REPORT (AAR)

Within five business days after the end of each course, the contractor shall provide by email an AAR in the ATA approved format to the TDO, the GTM, and any other designated recipient. The AAR is a brief and substantive review to include a judgment of the extent to which participants advanced in skills, knowledge, or attitude. The AAR is a record of training and may be used to inform future programming decisions, reviews, evaluations, audits or investigations. Narrative reporting shall include detailed information and specific examples supporting any broad statements. The report shall contain no spelling or grammatical errors.

C.3.4 ANNUAL REPORT

Prior to exercising an option year period, at both the Contract and TO level, the U.S. Government requires a review of the previous year’s contract activity. No later than 60 days before the end of a contract year, the contractor shall provide a detailed narrative report of the results of contract performance that includes a summary of contract and financial activity and specific examples of progress in strengthening avenues of cooperation for sustaining Partner Nation engagement in combating terrorism. The annual report shall include a balanced self-assessment of the contractor’s quantitative and qualitative performance against the standards and reports described herein and specific plans or recommendations for cost savings and improvement in contractor support of the ATA program.

C.3.5 QUALITY CONTROL PLAN

The contractor shall provide a Quality Control Plan (QCP) as part of its technical proposal. The QCP shall include the contractor’s plan for successful implementation and standard operating procedures to manage contract performance. This QCP will be incorporated into the IDIQ contract.

The contractor, and not the U.S. Government, is responsible for management and quality control actions necessary to meet the quality and performance standards set forth by the contract. The government will monitor and have oversight of the contractor’s efforts to ensure that they are timely, effective and are delivering the results specified herein. Quarterly program reviews will include a discussion of quality, service, schedule, cost control, business relations, management and other important areas.

The Quality Control Plan shall include, but not be limited to, the following:

a. Quality of instruction. The contractor’s plan to recruit, retain and continuously infuse qualified instructors and subject matters experts with recent, relevant and specialized expertise into the pool of pre-qualified, deployable instructors. Include a description of the contractor’s evaluation process and procedures to identify and replace marginally effective instructors.

b. Training delivery implementation and reporting. The contractor’s plans to manage, coordinate, deploy, support, track and attain high quality reporting from up to 325 mobile training teams. Include Standard Operating Procedures (SOPs) for managing frequent schedule changes, staffing conflicts, travel documents, and ensuring that After Action Reports are substantive, brief, actionable, complete, accurate and timely.

c. Special programs. The contractor’s plan to identify and engage technical subject matter experts on short notice for urgent requirements. Include a description of the Contractor’s process to continuously recruit, vet, and match relevant and timely expertise to a broad range of specialized DS/T/ATA requirements. Plan shall also include an outreach program to identify and engage distinguished speakers and exceptionally well-qualified technical subject matter experts with demonstrated ability to communicate effectively with foreign officials.

d. Contract management. The contractor’s plan to manage all aspects of contract performance and compliance including subcontractors. Identify the contractor’s plan for managing cost, quality, schedule, communication and business relations with the U.S. Government, and management of subcontractors. Include a discussion of the plan to identify potential problems and initiate preventive or corrective actions. The QCP shall also discuss the contractor’s plan for managing cost effective international travel.

e. Safety and security. The contractor’s plan for safe and compliant training, travel, transportation, and storage. Include standard operating procedures (SOP) for safe delivery of high-risk training overseas and domestic; domestic (CONUS) storage of weapons, ammunition, explosives and HAZMAT; and compliance with all international, federal, state and local regulations and restrictions for transportation, use or storage of hazardous materials. The QCP shall also include a description of the contractor’s pre-deployment briefing to contractor personnel regarding country-specific circumstances, safety and security. This information is available at www.travel.state.gov.

f. Administrative requirements. The contractor’s SOPs for accurate and prompt contract administration including cost effective travel, timely travel documents, accurate invoicing, inventory, cost control, documentation, and reporting.

C.3.6 CUSTOMER SURVEYS

In coordination with the U.S. Government, the contractor shall provide a responsive procedure for seeking and adapting to customer feedback through the COR and GTM. The contractor shall develop and provide a process to solicit, document and respond to feedback from Training Delivery Officers (TDO), ATA in country Resident Program Managers (RPM), and Regional Security Officers (RSO). Customer surveys shall include qualitative and quantitative indicators. Quarterly reporting shall include an assessment of patterns and trends from customer surveys, After Action Reports, constructive feedback and preventive or corrective actions, and recommendations for continuous improvement in contractor support of ATA program requirements.

C.3.7 QUALITY OF INSTRUCTION

The contractor shall recruit and retain culturally-attuned, stable and cohesive teams for each course delivery. A stable, cohesive team is one complete team for one full course delivery. New instructors with relevant law enforcement background, specialized skills, and overseas experience training foreign nationals shall be regularly integrated at the start of training in order to continuously infuse new knowledge and grow the pool of qualified instructors. Credible and cohesive training teams will foster the development of mutual respect and among trusted networks of foreign and U.S. law enforcement and other security professionals.

The contractor shall ensure each mobile team is comprised of instructors and subject matter experts with a wide range of recent, relevant experience and demonstrated abilities. To ensure appropriate law enforcement focus and broad perspective, teams shall include fifty percent of team members with qualified law enforcement background as a minimum requirement. No teams shall be comprised of all former military. Lead instructors with previous successful experience as a lead or staff instructor facilitating the specific ATA courses are highly preferred.

The contractor shall be cognizant of the need to continually recruit instructors and subject matter experts with a broad range of specialized, advanced and technical skills to meet the requirements of this contract. Reliance on a small number of instructors to deliver a wide range of DS/T/ATA activities can create logistical problems and reduce the quality of specific, relevant and recent expertise available for tailored and dynamic program requirements. An ideal team includes at least one new highly qualified and suitable staff instructor along with a seasoned lead instructor and staff instructors with successful experience with the specific ATA course.

ATA will review team composition as well as individual qualifications in preparation for each deployment. ATA reserves the right to decline any instructor or instructor candidate based on individual qualifications, performance, or suitability. Any instructor deemed unacceptable to DS/T/ATA yet is viewed by the contractor as fully qualified and suitable will be reviewed by the GTM and, if required, resolved by the COR.

Ensuring a QCP that includes active recruitment of new, fully qualified instructors will provide flexibility for schedule changes, customized or urgent requirements, and alternates in the event of conflicts or illness.

C.4 PROGRAM MANAGEMENT

The contractor shall sustain a management structure of qualified personnel who will have direct responsibility for contract execution and performance. Program management personnel will develop, plan, implement, manage, administer, report and ensure high quality performance of all contractor activity outlined in this solicitation. Contractor personnel shall have the depth and breadth of management and operations experience in training foreign law enforcement and civilian security personnel of a magnitude similar to this effort.

The contractor shall be required to clear all contractor personnel to the level of “Public Trust”.

The contractor program management team shall coordinate with the Contracting Officer and DS/T/ATA on the conduct of the contract, plans, schedules, operations and risks inherent with extensive worldwide training in austere, politically sensitive and/or high threat environments. The contractor shall identify any and all potential risks associated with contract performance and shall include a robust risk mitigation plan as part of their proposal.

The contractor shall provide full service support for administrative and logistics requirements including, but not limited to, recruitment and vetting, foreign and domestic travel, compliance, program materials, contractor furnished material, cyber labs and cultural considerations. The contractor shall provide sufficient administrative staff to provide all normal administrative services required to deploy international mobile training teams, host domestic training, and manage contractor furnished material. For domestic programs, the contractor staff will coordinate and implement official ceremonies with recognition items and formal and informal cultural exchange as well as in process participants and accommodate cultural or religious preferences and special requests.

Program management, logistics, administrative and operational support shall be included in labor rates. There is no separate CLIN for program management, program management office or support staff. Offerors shall include in their proposal a management plan describing their approach to meeting contract requirements.

At overseas training locations, contractor personnel shall be under the operational oversight of the Resident Security Officer (RSO). DS/T/ATA On Site Representatives (OSR) or in country Resident Program or Project Managers (RPM) or other designated staff, coordinate local support of training activity. OSR and RPM staff serve as the ATA liaison to the Embassy and Partner Nation officials, provide quality assurance monitoring and local logistics, and administrative or security coordination. OSRs and RPMs do not direct contractor personnel.

The contractor shall retain full and continuous responsibility for contractor personnel.

The TDO, OSR, RPM and other ATA staff or contractor support staff and overseas representatives including the RSO at Post have no authority to make modification or changes resulting in increased costs.

The Contracting Officer is the only individual authorized to make modifications or changes.

C.4.1 KEY MANAGEMENT PERSONNEL

Key personnel resumes are required to be submitted with the initial proposal. The key personnel specified in this contract are considered to be essential to work performance. At least 30 days prior to diverting any of the specified personnel to other contracts or programs (or as soon as possible if an individual must be replaced as a result of leaving the employ of the contractor), the contractor shall notify the CO and shall submit a comprehensive justification for the diversion or replacement (including proposed substitutions for key personnel) to permit evaluation by the government of the impact on performance under this contract. The contractor shall not divert or otherwise replace key personnel without the written consent of the contracting officer. The government may modify the contract to add or delete key personnel at the request of the contractor or the government. In addition to the key personnel required below, the contractor can propose other key personnel.

The contractor shall designate alternate points of contact when key personnel will be temporarily unavailable (i.e. for one or more business days). The contractor shall notify, at its earliest convenience, the contracting officer, COR and GTM when key personnel will be temporarily unavailable. The contractor shall identify by name, title and contact information the alternative point(s) of contact as part of the notification.

C.4.1.1 PROGRAM MANAGER (Key Personnel)

The contractor shall assign a Program Manager (PM) to provide oversight of the entire program encompassed by the contract and accountability for the management and execution of all task orders awarded under this contract. The PM shall integrate and manage the contractor work efforts, ensure deliverables are provided in an acceptable and timely manner, and provide a single point of contact for corporate commitments. The PM has overall responsibility for managing contractor performance and must possess levels of education and experience as follows:

a. Masters Degree or demonstrated expertise in management, international training, or civilian security training programs.

b. Demonstrated experience managing a large program with extensive geographic reach and international aspects of a nature and magnitude similar to this effort.

c. A minimum of ten years of experience managing major programs or projects, preferably involving training services of non-U.S. personnel and/or in non-U.S. environments.

d. A minimum of ten years supervisory experience responsible for achieving results from up to 100 subordinate staff and intermittent contractors.

C.4.1.2 OPERATIONS MANAGER (Key Personnel)

The contractor shall assign an Operations Manager (OM) responsible for day-to-day management and supervision of the performance and implementation of task orders and subsequent training authorizations. The OM leads actions performed by the contractor and coordinates directly with ATA on operational issues. The OM implements training orders as agreed and supervises all assigned contractor personnel.

The OM communicates regularly with ATA program representatives to meet task order requirements. The OM shall be available during normal duty hours to meet with U.S. Government personnel to discuss problem areas. The OM shall manage staffing and equipment priorities in coordination with the TDO and/or designated personnel.

The OM has day-to-day responsibility for the contractor operations and must possess levels of education and experience as follows:

a. Bachelors Degree or substantial, demonstrated expertise in operational management, international training, or civilian security training programs.

b. A minimum of five years experience managing overseas programs or projects, preferably involving training services for foreign law enforcement or other non-U.S. personnel.

c. A minimum of five years supervisory experience responsible for operational management of up to 50 subordinate staff and intermittent contractors.

C.5 CONTRACTOR PERSONNEL

Contractor personnel shall support requirements identified in task orders. Individual instructors and subject matter experts that are proposed to facilitate specific courses and consultations must have demonstrated abilities, recent experience, and relevant education and training to meet qualification standards.

The level of effort required for performance of this contract includes intangibles such as building partner capacity and fostering political will to combat terrorism. This requires positive and meaningful interaction between instructors and participants during training and non-training activities.