S000000125 Technical Response Packet Amended 2.docx

Technical Proposal Packet Solicitation No. S000000125

Amended 2

TECHNICAL PROPOSAL PACKET

S000000125

PROPOSAL SIGNATURE PAGE

Type or Print the following information.

PROSPECTIVE CONTRACTOR’S INFORMATION

Company:

Address:

City:

State:

Zip Code:

PROSPECTIVE CONTRACTOR CONTACT INFORMATION

Provide contact information to be used for RFP solicitation related matters.

Contact Person:

Title:

Phone:

Alternate Phone:

Email:

CONFIRMATION OF REDACTED COPY

☐ YES, a redacted copy of submission documents is enclosed.

☐ NO, a redacted copy of submission documents is not enclosed. I understand a full copy of non-redacted submission documents will be released if requested.

Note: If a redacted copy of the submission documents is not provided with Prospective Contractor’s response packet, and neither box is checked, a copy of the non-redacted documents, with the exception of financial data (other than pricing), will be released in response to any request made under the Arkansas Freedom of Information Act (FOIA). See RFP Solicitation for additional information.

ILLEGAL IMMIGRANT CONFIRMATION

By signing and submitting a response to this RFP Solicitation, Prospective Contractor agrees and certifies that they do not employ or contract with illegal immigrants and shall not employ or contract with illegal immigrants during the term of a contract awarded as a result of this RFP.

ISRAEL BOYCOTT RESTRICTION CONFIRMATION

By checking the box below, Prospective Contractor agrees and certifies that they do not boycott Israel and shall not boycott Israel during the term of a contract awarded as a result of this RFP.

☐ Prospective Contractor does not and shall not boycott Israel.

An official authorized to bind the Prospective Contractor to a resultant contract shall sign below.

The signature below signifies agreement that any exception that conflicts with a Requirement of this RFP Solicitation may cause the Prospective Contractor’s proposal to be rejected.

submission requirements checklist

Per the solicitation, the following items must be submitted with the Prospective Contractor’s proposal:

· Proposal Signature Page

· Proposed Subcontractors Form

· Information for Evaluation

· Exceptions Form, if applicable

· Copy of Prospective Contractor’s Equal Opportunity Policy

· Notarized Official Solicitation Price Sheet, attached as a separate Excel spreadsheet to the solicitation in ARBuy It is strongly recommended that the following items are also included with the Prospective Contractor’s proposal:

· EO 98-04: Contract and Grant Disclosure Form

· Copy of Prospective Contractor’s Equal Opportunity Policy

· Voluntary Product Accessibility Template (VPAT), if applicable

· Signed addenda, if applicable

PROPOSED SUBCONTRACTORS FORM

· Do not include additional information relating to subcontractors on this form or as an attachment to this form.

· Prospective Contractor shall complete and submit the Proposed Subcontractors Form included in the Technical Proposal Packet.

· Additional subcontractor information may be required or requested in following sections of this RFP Solicitation or in the Information for Evaluation section provided in the Technical Proposal Packet. Do not attach any additional information to the Proposed Subcontractors Form.

· The utilization of any proposed subcontractor is subject to approval by the State agency.

PROSPECTIVE CONTRACTOR PROPOSES TO USE THE FOLLOWING SUBCONTRACTOR(S) TO PROVIDE SERVICES.

Type or Print the following information

☐ PROSPECTIVE CONTRACTOR DOES NOT PROPOSE TO USE SUBCONTRACTORS TO PERFORM SERVICES.

Information for Evaluation

· Provide a response to each item/question in this section. Prospective Contractor may expand the space under each item/question to provide a complete response.

· Do not include additional information if not pertinent to the itemized request.

E.1 – INTRODUCTION AND COMPANY PROFILE

E.1 Introduction and Company Profile

B. Describe your organization’s structure and experience in providing correctional health care. Include the following information in your description: * The date your company organized to provide health care services in correctional facilities. * The number of employees. * The annualized dollars of payroll. * The number of sites and number of clients/inmates/residents/offenders at each of those sites. * The number of years doing business. * Resumes and duties of key management personnel. * An organizational chart.

5 points

C. Describe all your company’s health care contract(s) held in the past five (5) years, or in the five (5) year period of experience in the past ten (10) years. Be sure to include: * Clients. * Dates of original contract(s). * Type/size of client/inmate/residents/offender served in contract(s). * Current status of contract(s). * Any noteworthy accomplishments in correctional health care.

5 points

D. Provide a summary of correctional health care related lawsuits filed and disposition of those lawsuits. * Include a list of present and past litigation highlighting any judgments obtained against your organization or your organization’s employees, agent(s), or subcontractors within the past five (5) years and whether appeals of those judgments are pending, were paid, or were resolved by settlement between parties.

5 points

E. Describe your company’s health care programs currently accredited by the American Correctional Association (ACA). Include: * The name/type/size/location of facility(s). * Accrediting agency. * Dates accredited and reaccredited.

5 points

F. Describe the work your company has successfully completed that is similar in nature to the scope of this RFP.

5 points

G. Provide a list of subcontractors, including: * Firm name and address. * Contact person. * Complete description of work to be subcontracted. * Descriptive information concerning subcontractor’s organizational activities as part of a subsequent contract.

5 points

E.2 HUMAN RESOURCES

E.2 Human Resources

A. Describe, in detail, how your organization handles the following human resource topics: * Recruitment practices and resources. * Equal employment opportunities. * Licensure / certification requirements.

5 points

B. Describe your organization’s: * Staff training and personnel development. * Standard and consistent orientation program for all new personnel. * Employee assistance program(s).

5 points

C. Describe, in detail, how your organization handles the following: * Continuing education. * In-service training. * Performance review(s).

5 points

E.3 EMPLOYEE STABILIZATION AND RETENTION OF CURRENT MEDICAL SERVICES CONTRACT STAFF

E.3 Employee Stabilization and Retention of Current Medical Services Contract Staff

B. Provide a plan for staff retention of the incumbent staff that includes but is not limited to a plan for salary compensation for all incumbent staff and indicate your organization’s intent to maintain salaries for the current staff.

5 points

C. Provide a plan for seniority/longevity bonuses or incentives for incumbent staff with long term service records.

5 points

D. Provide a plan for sick leave and vacation time for employees of your organization.

5 points

E. Describe the training and practices your organization uses to ensure your staff conducts themselves in a highly professional and ethical manner. * Describe the consequences used if a staff member is found to be out of compliance.

5 points

E.4 COMPREHENSIVE MEDICAL SERVICES

E.4 Comprehensive Medical Services

A. Describe your organization as a qualified healthcare provider with sustained experience in providing the following in correctional settings to large populations with diverse and significant health care needs: * Medical Services. * Mental Health. * Dental Services. * Pharmacy Services.

5 points

B. Provide plans for how your organization provides secondary care. Include any type of service your organization plans to use, such as: * Health care technology. * Telemedicine. * Off-site Clinical Support.

5 points

C. Describe how your organization’s commitment in operating DOC’s electronic health record (EHR). Include: * How your organization handles documentation into the system. * Medication administration and ordering. * Scheduling. * Any other need that arises.

5 points

D. Provide a plan on how your organization will continue the on-site chemotherapy services to DOC patients. Include how your organization will handle: * Contract oncologist to order and manage treatment plans for inmate(s). * Contract chemotherapy nurse to coordinate with contracted medical provider and collaborate ordering medications, scheduling treatment, and labs. * Maintenance of a chemo registry. * Surveillance of inmates who completed treatment and are in remission. * Expansion of Chemotherapy program as described in this RFP.

5 points

E. Provide a complete plan for comprehensive dental services and how your organization plans to provide services and to meet deadlines associated with comprehensive dental services. Include: * Staffing. * Meeting ACA standards. * Completing dental screenings within seven (7) calendar days of inmate(s) admission. * Providing oral hygiene, oral disease education, and self-care within thirty (30) calendar days of admission. * Completing full dental examination by a dentist within thirty (30) calendar days of admission. * Providing dental treatment such as extractions, restoration, oral surgery, prosthetics or other types of dental services to the inmate(s). * Providing a referral to a dental specialist when needed. * Procure and provide toothbrushes and toothpaste to inmates. * Other services as requested in the RFP.

5 points

F. Provide a plan for comprehensive mental health services designed to identify inmate(s) needs, scheduling, coordination, and treatment of psychiatric, psychological, and counseling services rendered to all DOC inmates, including: * Psychological screening and intake assessment. * Psychiatric medical management. * Outpatient group and individual therapy. * Medication Assisted Treatment (MAT). * Suicide risk assessment and prevention, recognition of suicide and suicidal tendencies. * Utilization of electronic health record (EHR) for all encounters.

5 points

G. Provide a staffing plan that includes but is not limited to: * Licensed Social Worker with responsibilities such as child placement assistance and coordination for children born to Inmates. * Psychiatric evaluation. * Psychiatric medication management. * After hour on-call psychiatric coverage. * Inmate staffing/case management as indicated or required.

5 points

H. Submit a complete plan that describes how your organization will provide comprehensive pharmaceutical services, including subcontracting with a third-party pharmacy. Include: * Names of prospective subcontractors for pharmacy and the services your organization anticipates them covering.

5 points

I. Provide a Project Work Plan identifying and documenting the detailed requirements and specifications for integrating the Pharmacy Services System into DOC Operations. * The current pharmacy contractor’s services system is currently integrated with DOC operations (eOMIS). * Provide any system requirements and specifications anticipated with your organization’s prospective subcontractor(s).

5 points

J. Identify the system of order transmission to the pharmacy by providing medications as ordered. Include: * Installation and maintenance of necessary equipment. * Support Services.

5 points

E.5 PROGRAM SUPPORT SERVICES

E.5 Program Support Services

A. Describe your organization’s detailed plan for professional management services for medical, dental, and mental health authority. Include the method the team or individual to be responsible for developing, recommending, reviewing, and implementing all policies and procedures necessary for the operation of the medical, dental, and mental health programs throughout DOC.

5 points

B. Provide a detailed start-up and implementation plan, including:

* A schedule with timelines that include the initial delivery of equipment and supplies. * The hiring and training of contracted staff. * The transition of services.

5 points

C. Provide a detailed staffing pattern for each DOC facility provided in the RFP, including: * Number of on-site FTEs or qualified health care/or support personnel. * Functional job title. * Average salary for each position. * Typical schedule per work week.

5 points

D. Describe your organization’s detailed plan for the continuous quality improvement program (CQI). Include in the plan: * Your organization’s guidelines for a CQI program. * The participation of the physician. * The evaluation of heath care provided to individuals that are in on-site DOC facilities. * The evaluation of care provided to individuals in off-site DOC facilities. * Your organization’s pharmacy operations. * Provide an example of a CQI program you use now or have used in the past.

5 points

E. Describe your organization’s detailed plan for the implementation and operation of a cost containment program. Include: * The mechanisms by which your organization plans to control health care costs through utilization management. * The areas in which cost savings are expected to be achieved. * The evidence of the success of such program at other contract sites in percentages.

5 points

F. Provide your organization’s policies and procedures related to electronic health records. * Describe how your organization plans to make subcontractors and employees accountable for entering information into the system daily. * Describe the types of narratives that will be used to provide descriptive statistical reports of services and trends. * Provide examples of reports.

5 points

G. Describe your organization’s policies, procedures, and timelines to be followed in dealing with individual complaints regarding any aspect of health care in accordance with DOC policies. * Include plans for an ombudsman and participation in the inmate grievance procedure operated by ADC and the resident grievance procedure operated by ACC.

5 points

H. Provide your organization’s plan to abide by all applicable ACA standards and maintain accreditation for the health care delivery system at DOC.

5 points

I. Describe your organization’s capabilities for strategic operational planning relative to Arkansas, including your organization’s start up and transition plan.

5 points

J. Describe your organization’s plans and capabilities for responding to man-made, pandemic, and natural disasters. * Explain, in detail, how your organization will assist DOC in the preparation of a disaster or emergency. * Explain how your organization will continue medical service operations to eliminate delays in care. Provide first-aid to staff and inmates/residents and provide testing or vaccinations for inmates/residents during an emergency or pandemic.

5 points

K. Describe how your organization plans to reduce off-site trips of inmate(s) in order to reduce high security risk in the community. Provide examples.

5 points

L. Provide a plan for health education for DOC personnel in cooperation with the DOC Training Academy and/or Unit Training Officers. Include: * Basic First Aid. * CPR. * Health Injury Prevention. * Seizure Disorder. * Infection Prevention and Control. * Safety and Sanitation. * Emergency drills for health care spaces.

5 points

M. Provide a plan for monthly health education for Inmates at all DOC operated/managed facilities. Subject matters or topics to include but not be limited to: * Personal Hygiene. * Diabetes Management. * Weight Management. * Heart Disease and Hypertension. * Slipping and falling. * Heat injuries. * Medication Management. * Self-Care of Common Illnesses. * Sexually Transmitted Diseases. * Communicable Diseases. * Orientation into the Inmate Health Care Program. * MAT Program. * Healthcare After Incarceration.

5 points

E.6 SAFETY, SANITATION, AND INFECTIOUS DISEASE CONTROL

E.6 Safety, Sanitation, and Infectious Disease Control

B. Provide a plan for weekly, or more, health care services inspections. Include: * Reporting of findings. * Reporting of adverse findings in Department and/or Facility staff meetings. *Follow-up procedures to ensure deficiencies are corrected.

5 points

E. Plans for screenings of infectious diseases. Include: * Tuberculosis. * Hepatitis A/B and vaccination for inmate(s) who work in sewage or wastewater treatment. * Other measures to prevent spread of disease.

5 points

F. Plans for dedicated regional and unit staff positions in infections disease control. Include plans for staff and time at the unit level to address infectious disease issues.

5 points

EXCEPTIONS FORM

Prospective Contractor shall document all exceptions related to requirements in the RFP Solicitation and terms in the “Standard Services Contract” and “Solicitation Terms and Conditions” located on the OSP website. All columns must be filled in for the exception to be considered.

RATIONALE FOR LANGUAGE CHANGE

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