Attachment L Performance Standards.pdf
PDF 69 KB Posted
- Attached to
- Comprehensive Medical Services
- Solicitation number
- S000000125
- Issued by
- Arkansas
About this file
This document is an attachment titled "Attachment L PERFORMANCE STANDARDS" that outlines the performance criteria and monetary sanctions for a comprehensive medical services contract between the Arkansas Department of Corrections (DOC) and a contractor. The performance standards cover a range of medical services, including maintaining professional licenses and accreditations, staffing levels, timeliness of nurse sick calls, mental health services, psychiatric evaluations, chronic care clinics, grievance appeals, specialty care referrals, and medical record audits. The DOC will assess monetary sanctions for any deficiencies in meeting the specified performance thresholds, which are detailed for each service category.
The related state and local contract opportunity is for "Comprehensive Medical Services" within the state of Arkansas. The contract term and any renewal options are not explicitly stated in the provided information.
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Attachment L
PERFORMANCE STANDARDS
Service Criteria Acceptable Performance Monetary Sanctions (applied to monthly invoice unless otherwise stated)
Professional licenses and certificates
Staff maintains all professional licenses and certificates pertaining to their specific line of work.
DOC will assess a monetary sanction in the amount of five hundred dollars ($500) per occurrence for each staff member with expired licenses or certifications.
Accreditation / Licensing Contractor maintains accreditation and/or licensing for all DOC facilities.
DOC will assess a monetary sanction in the amount of five hundred dollars ($500) per occurrence.
Staffing Contractor maintains staffing levels at each facility as per the approved staffing pattern.
As per Attachment C Manhour Deficiency Withholding Schedule.
Sick Calls – Daily Requests retrieved, date stamped, and triaged daily.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each sick call request not retrieved, date stamped, and triaged daily.
Nurse Sick Call Seen within 72 hours after receipt of inmate’s sick call request.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each nurse sick call request that is not completed within 72 hours.
Nurse Sick Call Referrals to Unit Provider
Seen within 7 working days of the referral.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each nurse sick call referral that is not completed within 7 working days.
Mental Health Services request
Seen within 5 working days of the request
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each mental health service that is not completed daily.
Psychiatric Screening Completed evaluation within 14 days after inmate referral.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each psychiatric screening of an inmate that is not completed within 14 days.
Psychiatric Provider Services
Inmates seen at least every three
(3) months for inmates prescribed psychotropic medications.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each inmate not seen in 3 months that is on psychotropic medications.
Chronic Care Clinic Seen every 3 months unless otherwise specified by the provider.
DOC will assess a monetary sanction in the amount of one hundred dollars ($100.00) per day for each inmate enrolled in chronic care clinic that is not completed every 3 months.
Grievance Appealed – Found with Merit
100% compliance DOC will assess a monetary sanction in the amount of five hundred dollars ($500.00) per occurrence for each grievance appealed that is found with merit.
Outpatient Specialty Referrals
100% compliance
1. Consult requests reviewed five (5) days per week, excluding holidays.
a. Urgent consult requests viewed within two (2) calendar days.
b. Routine consult requests reviewed within five (5) calendar days.
2. Urgent consult requests seen within seven (7) calendar days of approval of request.
3. Routine consult requests seen within ninety (90) days of the approval of request, unless provider review and approval for extension is documented.
DOC will assess a monetary sanction in the amount of five hundred dollars ($500.00) per occurrence for each delay where contractual obligation(s) are not met.
Specialty Care Consults seen in a timely manner as per the RFP.
DOC will assess a monetary sanction in the amount of five hundred dollars ($500.00) per occurrence.
Medical Records 100% compliance
1. Quarterly Audits and visits to ORU Hospital.
2. Quarterly Audits of all units with an infirmary ward.
DOC will assess a monetary sanction in the amount of five hundred dollars ($500.00) per occurrence for each delay
3. Annual Audits of all DOC units.
4. All variances approved by DOC HSA prior to occurrence.
where contractual obligation(s) are not met.
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