S-DASOBO-00009374 DDCMS RFP Att_I_Features_Diagram.pdf
PDF 486 KB Posted
- Solicitation number
- S-DASOBO-00009374
- Issued by
- Marion County, Oregon
About this file
This document is a functional diagram and feature map for a case management solution procurement by the Oregon Department of Human Services (ODHS) for intellectual and developmental disabilities services. The diagram provides a high-level overview of the intended outcomes, impacted processes and user groups, as well as the key features to be considered for the new case management system. The features include accessibility, authentication, collaboration, cloud services, customer support, data governance, decision support, documentation, integration, reporting, role management, and workflow automation. The related state and local contract opportunity is for a comprehensive statewide case management solution to help ODHS achieve compliance, program integrity, and operational efficiency. The contract covers the services necessary to install, configure, implement, maintain and support the solution. The contract opportunity involves multiple jurisdictions in Oregon, including Marion County and the city of Salem.
The document does not provide specific pricing terms, set asides, incumbents, funding requirements or sources. However, it indicates the solution is intended to optimize outcomes for individuals by improving timeliness and availability of data, compliance with federal regulations, and efficiencies for case managers.
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Title: Case Management Solution FunctionalityTitle: Case Management Solution Functionality
Diagram Description: This diagram is intended to provide a high-level overview of the intended outcomes for the new CM system, the people impacted by the new CM system, the processes impacted, as well as the key features that will be considered for supporting users of the new CM system.
Title: Case Management Solution Functionality
Diagram Description: This diagram is intended to provide a high-level overview of the intended outcomes for the new CM system, the people impacted by the new CM system, the processes impacted, as well as the key features that will be considered for supporting users of the new CM system.
Case Management System
O u tc o m e s P ro ce ss B lu e p ri n t
Sy st e m
F e at u re s
Im p ac te d G ro u p s
Accessibility
ALT Text
WCAG 2.2
Language Access
Translations
Accessibility
ALT Text
WCAG 2.2
Language Access
Translations
Decision Support
Supporting Material
Ruleset
Robo Help
Support Tools
Decision Support
Supporting Material
Ruleset
Robo Help
Support Tools
Account
Authentication
Login
Registration
Password Reset
Account
Authentication
Login
Registration
Password Reset
Design
Web & Mobile
Experience
Compatibility
Person-Centered
Design
Web & Mobile
Experience
Compatibility
Person-Centered
Collaboration
Discussion Boards
Messaging
Surveys
Notifications
Collaboration
Discussion Boards
Messaging
Surveys
Notifications
Documentation
Sharing
Storage
Organization
Search
Documentation
Sharing
Storage
Organization
Search
Cloud Service
DevOps
Multi-Tenancy
Performance
Security
Cloud Service
DevOps
Multi-Tenancy
Performance
Security
Integration
Authentication & Security
REST Architecture eXPRS, MMIS, ONE
Documentation
Integration
Authentication & Security
REST Architecture eXPRS, MMIS, ONE
Documentation
Customer Support
Training
On-Demand
Live Chat
Technical Assistance
Customer Support
Training
On-Demand
Live Chat
Technical Assistance
Reporting
Exporting
Customization
Scheduling
Ad-Hoc
Reporting
Exporting
Customization
Scheduling
Ad-Hoc
Dashboard
Collaboration
Workload
Data Analysis
Customizable Views
Dashboard
Collaboration
Workload
Data Analysis
Customizable Views
Role Access
Customization of Access
Role Assignement
Hierarchal Roles
Permission Management
Role Access
Customization of Access
Role Assignement
Hierarchal Roles
Permission Management
Data Governance
Catalog
Management
Exchange
Collection
Data Governance
Catalog
Management
Exchange
Collection
Workflow
Task Management
Automation
Forms
Signatures
Workflow
Task Management
Automation
Forms
Signatures
Intake & Eligibility
Assessments
Development of an ISP
Implementation of an ISP
Monitor & Change
Admin Services
Service Equity
Quality Assurance
Provider Management
Policy & Compliance
Medicaid Funding
Waivers
Innovation
Serious Incidents
Progress Notes
Choice Advising
Intake & Eligibility
Assessments
Development of an ISP
Implementation of an ISP
Monitor & Change
Admin Services
Service Equity
Quality Assurance
Provider Management
Policy & Compliance
Medicaid Funding
Waivers
Innovation
Serious Incidents
Progress Notes
Choice Advising
CDDP Brokerage Service Equity CM Services & Support Employment/PMO QA Review BSU Children’s Services
Policy Individual & Families
CDDP Brokerage Service Equity CM Services & Support Employment/PMO QA Review BSU Children’s Services
Policy Individual & Families
Improved Timeliness and Availability of Data Improved Efficiencies in Compliance with Federal Regulations
Ability for Case Managers to Directly Enter Progress Notes Automation of the Individual Service Plans (ISPs)
Optimize Outcomes for Individuals by Creating Efficiencies for Case Managers (Less Time Managing Documents; More Time Serving Individuals)
Improved Timeliness and Availability of Data Improved Efficiencies in Compliance with Federal Regulations
Ability for Case Managers to Directly Enter Progress Notes Automation of the Individual Service Plans (ISPs)
Optimize Outcomes for Individuals by Creating Efficiencies for Case Managers (Less Time Managing Documents; More Time Serving Individuals)
Case Management System
O u tc o m e s P ro ce ss B lu e p ri n t
Sy st e m
F e at u re s
Im p ac te d G ro u p s
Accessibility
ALT Text
WCAG 2.2
Language Access
Translations
Decision Support
Supporting Material
Ruleset
Robo Help
Support Tools
Account
Authentication
Login
Registration
Password Reset
Design
Web & Mobile
Experience
Compatibility
Person-Centered
Collaboration
Discussion Boards
Messaging
Surveys
Notifications
Documentation
Sharing
Storage
Organization
Search
Cloud Service
DevOps
Multi-Tenancy
Performance
Security
Integration
Authentication & Security
REST Architecture eXPRS, MMIS, ONE
Documentation
Customer Support
Training
On-Demand
Live Chat
Technical Assistance
Reporting
Exporting
Customization
Scheduling
Ad-Hoc
Dashboard
Collaboration
Workload
Data Analysis
Customizable Views
Role Access
Customization of Access
Role Assignement
Hierarchal Roles
Permission Management
Data Governance
Catalog
Management
Exchange
Collection
Workflow
Task Management
Automation
Forms
Signatures
Intake & Eligibility
Assessments
Development of an ISP
Implementation of an ISP
Monitor & Change
Admin Services
Service Equity
Quality Assurance
Provider Management
Policy & Compliance
Medicaid Funding
Waivers
Innovation
Serious Incidents
Progress Notes
Choice Advising
CDDP Brokerage Service Equity CM Services & Support Employment/PMO QA Review BSU Children’s Services
Policy Individual & Families
Improved Timeliness and Availability of Data Improved Efficiencies in Compliance with Federal Regulations
Ability for Case Managers to Directly Enter Progress Notes Automation of the Individual Service Plans (ISPs)
Optimize Outcomes for Individuals by Creating Efficiencies for Case Managers (Less Time Managing Documents; More Time Serving Individuals)
Title: Case Management Systems Feature MapTitle: Case Management Systems Feature Map
Diagram Description: The below diagram is known as a capabilities diagram. Its intended purpose is to provide visual representation of the known features needed for the successful release and adoption of the new Case Management System. Its important to note that this diagram does not represent any level of prioritization, nor is it communicating how and when each feature would be released.
Title: Case Management Systems Feature Map
Diagram Description: The below diagram is known as a capabilities diagram. Its intended purpose is to provide visual representation of the known features needed for the successful release and adoption of the new Case Management System. Its important to note that this diagram does not represent any level of prioritization, nor is it communicating how and when each feature would be released.
Search
Document Type
Filtering
Text Search
Linking
Search
Document Type
Filtering
Text Search
Linking
Accessibility Account Collaboration Cloud Service Customer Support Dashboard Data Governance Decision Support Design Documentation Integration Reporting Role Access Workflow
WCAG 2.2
ALT Text
Keyboard Navigation
Voice-Over
High-Contrast Mode
Adjustable Font Sizes
WCAG 2.2
ALT Text
Keyboard Navigation
Voice-Over
High-Contrast Mode
Adjustable Font Sizes
Language Access
Braille
Translations
Interpreter Support
Written and Spoken Indicator
Large Print
Language Access
Braille
Translations
Interpreter Support
Written and Spoken Indicator
Large Print
Registration
Registration Confirmation
User Information
Verification
Terms & Conditions
Registration
Registration Confirmation
User Information
Verification
Terms & Conditions
Login
Captcha
Username & Password
Reset Password
Two-Step Authentication
Security Questions
Login
Captcha
Username & Password
Reset Password
Two-Step Authentication
Security Questions
Password Reset
Confirm Password
Forgot Password Link
Email Verification
Reset Page
Time-Limited Links
Password Reset
Confirm Password
Forgot Password Link
Email Verification
Reset Page
Time-Limited Links
Authentication
Device Recognition
Username & Password
Remember Me
Account Lockout
Account Recovery
Secure Tokens
Single Sign On
Authentication
Device Recognition
Username & Password
Remember Me
Account Lockout
Account Recovery
Secure Tokens
Single Sign On
Portal
Guest
Web & Mobile
Public
Business
Portal
Guest
Web & Mobile
Public
Business
Messaging
Push Notifications
Chat
Instant Messaging
Mentions
Updates
Alerts
Messaging
Push Notifications
Chat
Instant Messaging
Mentions
Updates
Alerts
Feedback
Activity Feed
Polls
Surveys
Discussion Boards
Activity Feed
Polls
Surveys
Discussion Boards
Feedback
Activity Feed
Polls
Surveys
Discussion Boards
Technology
Backup & Disaster Recovery
Scalability
Virtual Machines
Storage
Serverless Computing
Containers
Database
Networking
Identity & Access Management
Monitoring
Analytics
AI/ML
IoT
Security
DevOps Integration
Technology
Backup & Disaster Recovery
Scalability
Virtual Machines
Storage
Serverless Computing
Containers
Database
Networking
Identity & Access Management
Monitoring
Analytics
AI/ML
IoT
Security
DevOps Integration
Performance
Offline Synchronization
High Performance
On-Demand Infrastructure
Uptime of 99.9%
Available 24/7
Performance
Offline Synchronization
High Performance
On-Demand Infrastructure
Uptime of 99.9%
Available 24/7
CI/CD Pipeline
Automated Testing
Rapid Release Deployment
Integrated Dev Environments
Code Repositories
Dev, Test, & Training Environments
Automated Software Patching
CI/CD Pipeline
Automated Testing
Rapid Release Deployment
Integrated Dev Environments
Code Repositories
Dev, Test, & Training Environments
Automated Software Patching
Training
LMS
Train the Trainer
Certification Program
Supporting Material
Training
LMS
Train the Trainer
Certification Program
Supporting Material
Customer Service
FAQ
Chat
SLA
Technical Assistance
Customer Service
FAQ
Chat
SLA
Technical Assistance
Workload
Workload Balancing
Task Lists
Status Indicators
Filtering & Sorting
Task Assignment
Dependencies
Collaboration
Alerts
Configurable Views
Workload
Workload Balancing
Task Lists
Status Indicators
Filtering & Sorting
Task Assignment
Dependencies
Collaboration
Alerts
Configurable Views
Data Analysis
Exporting
Interactive Charts & Graphs
Filters & Drill-Down
Real-Time Data
Comparison
Geospatial Visualization
Trend Analysis
Labels
Formatting
Configurable Views
Alerts
Data Analysis
Exporting
Interactive Charts & Graphs
Filters & Drill-Down
Real-Time Data
Comparison
Geospatial Visualization
Trend Analysis
Labels
Formatting
Configurable Views
Alerts
REALD & SOGIE
Consent
Race & Ethnicity
Preferred Language
Gender
Disability Status
REALD & SOGIE
Consent
Race & Ethnicity
Preferred Language
Gender
Disability Status
Exchange
CMS
FHIR
HL7
OMBS
CDC
Exchange
CMS
FHIR
HL7
OMBS
CDC
Management
Data Catalog
Charter
Data Lifecycle
Policies & Processes
Roles & Responsibilities
Data Quality & Integrity
Data Migration
Management
Data Catalog
Charter
Data Lifecycle
Policies & Processes
Roles & Responsibilities
Data Quality & Integrity
Data Migration
Catalog
Glossary
Search
Metadata
Lineage
Profiling
Classification
Usage
Catalog
Glossary
Search
Metadata
Lineage
Profiling
Classification
Usage
Collection
Version Control
Text
Radio Buttons
Checkboxes
Timestamp
Data Validation
Offline Collection
Photo & Media
Collection
Version Control
Text
Radio Buttons
Checkboxes
Timestamp
Data Validation
Offline Collection
Photo & Media
Ruleset
Modularity
Configurable Rules
Logical Operations
Arithmetic Calculations
String Operations
Ruleset
Modularity
Configurable Rules
Logical Operations
Arithmetic Calculations
String Operations
Supporting Material
Diagrams
Resource Libraries
Community Engagement Threads
Articles
Infographics
Supporting Material
Diagrams
Resource Libraries
Community Engagement Threads
Articles
Infographics
Robo Help
Interactive Voice Recognition
Automated FAQ
Chatbot
Robo Help
Interactive Voice Recognition
Automated FAQ
Chatbot
Support Tool
Calculators
Decision Support Tool
Anonymous Browsing
Support Tool
Calculators
Decision Support Tool
Anonymous Browsing
Experience
Style Guides
User-Centricity
Simplicity
Consistency
Responsiveness
Readability
Gestures
Experience
Style Guides
User-Centricity
Simplicity
Consistency
Responsiveness
Readability
Gestures
Compatibility
Monitors iOS
Android
Tablets
Laptops
Compatibility
Monitors iOS
Android
Tablets
Laptops
Person-Centered
Accessibility Testing
Prototyping
Usability Studies
AB Testing
Customer Journey Map
Heuristic Evaluation
Person-Centered
Accessibility Testing
Prototyping
Usability Studies
AB Testing
Customer Journey Map
Heuristic Evaluation
Management
Generation
Storage
Organization
Versioning
Sharing
Collaboration
Search
Security
Archiving & Retention
Management
Generation
Storage
Organization
Versioning
Sharing
Collaboration
Search
Security
Archiving & Retention
Address Validation
Verification
Real-Time Suggestions
Auto-Fill
Address Validation
Verification
Real-Time Suggestions
Auto-Fill
Native Mobile App
Calendars
Camera
GPS
Contacts
Native Mobile App
Calendars
Camera
GPS
Contacts
Federal & State Systems
CAM
eXPRS
MMIS
One Eligibility
Federal & State Systems
CAM
eXPRS
MMIS
One Eligibility
API
Backwards Compatibility
Documentation
Authentication
Configuration
Request Method
Error Messaging & Logging
Rate Limiting
Webhooks & Callbacks
Data Formats
API
Backwards Compatibility
Documentation
Authentication
Configuration
Request Method
Error Messaging & Logging
Rate Limiting
Webhooks & Callbacks
Data Formats
3rd Party App
Content Management
Data Visualization
Business Process Management
3rd Party App
Content Management
Data Visualization
Business Process Management
Report Exporting
Configurable Export Settings
Excel
CSV
HTML
Report Exporting
Configurable Export Settings
Excel
CSV
HTML
Reporting
Exporting
Configurability
Scheduling
Ad-Hoc
Reporting
Exporting
Configurability
Scheduling
Ad-Hoc
Report Configuration
Self-Service
Dynamic Filters
Formatting
Sorting
Grouping
Aggregating
Calculations
Real-Time Data
Historic Data
Data Visualization
Report Configuration
Self-Service
Dynamic Filters
Formatting
Sorting
Grouping
Aggregating
Calculations
Real-Time Data
Historic Data
Data Visualization
Permissions
Configuration of Access
Permissions Management
Notification Configuration
Administrative Protocols
Provisioning Control
Permissions
Configuration of Access
Permissions Management
Notification Configuration
Administrative Protocols
Provisioning Control
Authorization
Emergency Access
Policy-Based
Secure Session Management
Encryption
Masking
Authorization
Emergency Access
Policy-Based
Secure Session Management
Encryption
Masking
User Roles
Data Access
Role Assignment
Hierarchical Roles
Permission Granularity
Role Based Navigation
API Access
Auditing
Reporting
User Roles
Data Access
Role Assignment
Hierarchical Roles
Permission Granularity
Role Based Navigation
API Access
Auditing
Reporting
Automation
Routing
Notification
Downtime Recovery
Data Retrieval
Events, Conditions, & Statements
Status Updates
Tasks
Automation
Routing
Notification
Downtime Recovery
Data Retrieval
Events, Conditions, & Statements
Status Updates
Tasks
Task Management
Kanban
Task Assignment
Prioritization
Statuses
Grouping
Task Management
Kanban
Task Assignment
Prioritization
Statuses
Grouping
Templates
Widgets
Drag-and-Drop Interface
Layout Options
Color Schemes
Content Blocks
Templates
Widgets
Drag-and-Drop Interface
Layout Options
Color Schemes
Content Blocks
Signatures
Date & Timestamp
Digital Signatures
Signature Capture
Pad Integration
Styling
Signatures
Date & Timestamp
Digital Signatures
Signature Capture
Pad Integration
Styling
Design & Configuration
Work Queues
Configuring Workflows
Drag & Drop
Stages, Steps, and Decision Points
Conditional Logic
Branching
Dynamic Assignment
Business Validation
Design & Configuration
Work Queues
Configuring Workflows
Drag & Drop
Stages, Steps, and Decision Points
Conditional Logic
Branching
Dynamic Assignment
Business Validation
Notification & Reminder
Configurable Messaging
Time-Based Triggers
Email Notification
Alerts
Notification & Reminder
Configurable Messaging
Time-Based Triggers
Email Notification
Alerts
Batch Processing
Status Changes
Address Sync
Approvals, Updates, & Closures
Validation Checks
Batch Processing
Status Changes
Address Sync
Approvals, Updates, & Closures
Validation Checks
Forms
Person Match
Configurable Fields
Field Level Help
Configurable Formatting
Drop Down Menus
Spell Check
Cut & Paste
Forms
Person Match
Configurable Fields
Field Level Help
Configurable Formatting
Drop Down Menus
Spell Check
Cut & Paste
Search
Document Type
Filtering
Text Search
Linking
Accessibility Account Collaboration Cloud Service Customer Support Dashboard Data Governance Decision Support Design Documentation Integration Reporting Role Access Workflow
WCAG 2.2
ALT Text
Keyboard Navigation
Voice-Over
High-Contrast Mode
Adjustable Font Sizes
Language Access
Braille
Translations
Interpreter Support
Written and Spoken Indicator
Large Print
Registration
Registration Confirmation
User Information
Verification
Terms & Conditions
Login
Captcha
Username & Password
Reset Password
Two-Step Authentication
Security Questions
Password Reset
Confirm Password
Forgot Password Link
Email Verification
Reset Page
Time-Limited Links
Authentication
Device Recognition
Username & Password
Remember Me
Account Lockout
Account Recovery
Secure Tokens
Single Sign On
Portal
Guest
Web & Mobile
Public
Business
Messaging
Push Notifications
Chat
Instant Messaging
Mentions
Updates
Alerts
Feedback
Activity Feed
Polls
Surveys
Discussion Boards
Technology
Backup & Disaster Recovery
Scalability
Virtual Machines
Storage
Serverless Computing
Containers
Database
Networking
Identity & Access Management
Monitoring
Analytics
AI/ML
IoT
Security
DevOps Integration
Performance
Offline Synchronization
High Performance
On-Demand Infrastructure
Uptime of 99.9%
Available 24/7
CI/CD Pipeline
Automated Testing
Rapid Release Deployment
Integrated Dev Environments
Code Repositories
Dev, Test, & Training Environments
Automated Software Patching
Training
LMS
Train the Trainer
Certification Program
Supporting Material
Customer Service
FAQ
Chat
SLA
Technical Assistance
Workload
Workload Balancing
Task Lists
Status Indicators
Filtering & Sorting
Task Assignment
Dependencies
Collaboration
Alerts
Configurable Views
Data Analysis
Exporting
Interactive Charts & Graphs
Filters & Drill-Down
Real-Time Data
Comparison
Geospatial Visualization
Trend Analysis
Labels
Formatting
Configurable Views
Alerts
REALD & SOGIE
Consent
Race & Ethnicity
Preferred Language
Gender
Disability Status
Exchange
CMS
FHIR
HL7
OMBS
CDC
Management
Data Catalog
Charter
Data Lifecycle
Policies & Processes
Roles & Responsibilities
Data Quality & Integrity
Data Migration
Catalog
Glossary
Search
Metadata
Lineage
Profiling
Classification
Usage
Collection
Version Control
Text
Radio Buttons
Checkboxes
Timestamp
Data Validation
Offline Collection
Photo & Media
Ruleset
Modularity
Configurable Rules
Logical Operations
Arithmetic Calculations
String Operations
Supporting Material
Diagrams
Resource Libraries
Community Engagement Threads
Articles
Infographics
Robo Help
Interactive Voice Recognition
Automated FAQ
Chatbot
Support Tool
Calculators
Decision Support Tool
Anonymous Browsing
Experience
Style Guides
User-Centricity
Simplicity
Consistency
Responsiveness
Readability
Gestures
Compatibility
Monitors iOS
Android
Tablets
Laptops
Person-Centered
Accessibility Testing
Prototyping
Usability Studies
AB Testing
Customer Journey Map
Heuristic Evaluation
Management
Generation
Storage
Organization
Versioning
Sharing
Collaboration
Search
Security
Archiving & Retention
Address Validation
Verification
Real-Time Suggestions
Auto-Fill
Native Mobile App
Calendars
Camera
GPS
Contacts
Federal & State Systems
CAM
eXPRS
MMIS
One Eligibility
API
Backwards Compatibility
Documentation
Authentication
Configuration
Request Method
Error Messaging & Logging
Rate Limiting
Webhooks & Callbacks
Data Formats
3rd Party App
Content Management
Data Visualization
Business Process Management
Report Exporting
Configurable Export Settings
Excel
CSV
HTML
Reporting
Exporting
Configurability
Scheduling
Ad-Hoc
Report Configuration
Self-Service
Dynamic Filters
Formatting
Sorting
Grouping
Aggregating
Calculations
Real-Time Data
Historic Data
Data Visualization
Permissions
Configuration of Access
Permissions Management
Notification Configuration
Administrative Protocols
Provisioning Control
Authorization
Emergency Access
Policy-Based
Secure Session Management
Encryption
Masking
User Roles
Data Access
Role Assignment
Hierarchical Roles
Permission Granularity
Role Based Navigation
API Access
Auditing
Reporting
Automation
Routing
Notification
Downtime Recovery
Data Retrieval
Events, Conditions, & Statements
Status Updates
Tasks
Task Management
Kanban
Task Assignment
Prioritization
Statuses
Grouping
Templates
Widgets
Drag-and-Drop Interface
Layout Options
Color Schemes
Content Blocks
Signatures
Date & Timestamp
Digital Signatures
Signature Capture
Pad Integration
Styling
Design & Configuration
Work Queues
Configuring Workflows
Drag & Drop
Stages, Steps, and Decision Points
Conditional Logic
Branching
Dynamic Assignment
Business Validation
Notification & Reminder
Configurable Messaging
Time-Based Triggers
Email Notification
Alerts
Batch Processing
Status Changes
Address Sync
Approvals, Updates, & Closures
Validation Checks
Forms
Person Match
Configurable Fields
Field Level Help
Configurable Formatting
Drop Down Menus
Spell Check
Cut & Paste
| DRAFT_Attachment_J_Features_Diagram_CM_System_ODDS.vsdx |
| CM System Solution |
| CM System Features |
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