RPA Mx PWS_Re-compete - FINAL.pdf

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Headquarters Air Combat Command (HQ ACC)

ACC AMIC PMAU

PERFORMANCE WORK STATEMENT

(PWS)

FOR

Remotely Piloted Aircraft (RPA)

Maintenance Support

Solicitation Number: FA489024R0012

DATE: 28 August 2024

REMOTELY PILOTED AIRCRAFT (RPA) Mx PWS Solicitation: FA4890-24-R-0012

Date: 28 Aug 2024

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TABLE OF CONTENTS

SECTION A – DESCRIPTION OF SERVICES

1 INTRODUCTION

1.1 Program Description

1.2 Scope

1.3 PWS Duration & Pricing Methodology

2 PROGRAM MANAGEMENT

2.1 Integrated Program Management

2.2 Human Resources

2.3 Contract Administration

2.4 Personnel Administration

2.5 Information Management

2.6 Financial Management

2.7 Deployments & Travel

2.8 Transition Planning

3 CONTRACT MONITORING

3.1 Quality Management System (QMS) Registration

3.2 QMS Requirements & Reporting

3.3 QMS Plan

3.4 Performance Evaluation

3.5 Meetings

4 MAINTENANCE

4.1 Maintenance Support

4.2 Aircraft Maintenance

4.3 Additional Maintenance Requirements

4.4 Maintenance Certifications

4.5 Ground Control Station (GCS)

4.6 SATCOM Earth Terminal Sub-System (SETSS)

4.7 Plans, Scheduling, & Documentation

4.8 Maintenance Management Analysis

4.9 Flying Operations

4.10 Divert Aircraft Support & Maintenance

4.11 Agile Aircraft Maintenance Support/Agile Combat Employment (ACE)

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4.12 Aircraft Fueling

4.13 Aerospace Ground Equipment (AGE)

4.14 Aircraft Armament Systems

4.15 Munitions (Optional Task)

4.16 Engine Management (OCONUS only)

5 LOGISTICS MANAGEMENT

5.1 Materiel Management

5.2 Information Technology (IT) & Telecommunications Equipment

5.3 Equipment Management

5.4 Property Control & Administration

6 MISSION SUPPORT

6.1 Facility Management

6.2 Grounds Maintenance, Housekeeping, and Custodial Services

6.3 Environmental, Safety, and Occupational Health (ESOH) Program

6.4 Communications Security (COMSEC)

6.5 Spectrum Management

6.6 Physical Security

6.7 Contractor Information Systems Cybersecurity Requirements

6.8 Transportation

SECTION B – SERVICE SUMMARY

1 SERVICE SUMMARY (SS) NARRATIVE

1.1 Purpose

1.2 Components

1.3 Quality Assurance Surveillance Plan (QASP)

1.4 Right to Surveil

See Section B Metrics and Standards below

2 MEASUREMENT, ANALYSIS, AND IMPROVEMENT (MA&I)

2.1 Quality Assurance

2.2 Evaluations

3 METRICS AND STANDARDS

3.1 Service Summary Metric and Mission Success Rate Definitions

3.2 Maintenance Performance Indicators

3.3 Supply

SECTION C – GOVERNMENT FURNISHED PROPERTY AND SERVICES

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1 GENERAL INFORMATION

2 GOVERNMENT FURNISHED PROPERTY AND SERVICES

2.1 Facilities

2.2 Precision Measurement Equipment Laboratory (PMEL)

2.3 TOs, Publications, Forms, and Equipment Manuals

2.4 Vehicles

2.5 Tools and Equipment

3 PROGRAMS

3.1 Wing-Level Maintenance Functions

3.2 MQ-9 Weapons Certifications

3.3 Environmental

3.4 Security

3.5 Morale, Welfare, and Recreation (MWR)

4 BASE OPERATIONS

4.1 OCONUS Deployment Preparation Assistance

4.2 Deployment Medical and Health Services

4.3 Mobility and Deployment Support

4.4 Back Shop Support

4.5 Host Base Maintenance Operations Squadron Functions

4.6 Crash Recovery

4.7 Fire Protection

5 CIVIL ENGINEERING

5.1 Utilities

5.2 Refuse Collection

5.3 Pest, Insect, and Rodent Control

5.4 Real Property Maintenance

5.5 Roads & Grounds

5.6 Bioenvironmental Engineering

5.7 Munitions Storage Areas (MSAs)

6 COMMUNICATIONS

6.1 Installation Distribution

6.2 Telephone Services

6.3 Electronic Mail Service/Local Area Network (LAN) Connectivity

6.4 Land Mobile Radios (LMR)

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6.5 Spectrum Management

6.6 Government Information Technology Assets and Support

7 MEDICAL

7.1 Emergency Medical

7.2 Reimbursement to Government

8 TRAINING

8.1 Trainings

8.2 Training Schedules

8.3 Government-Provided Training

8.4 Maintenance Personnel Training Requirements

9 MEALS AND LODGING

10 POSTAL SERVICES

11 COMMON ACCESS CARD

12 EXCESS BAGGAGE

13 MILITARY BANKING

14 MILITARY ISSUED EQUIPMENT

15 MILITARY AIRLIFT

16 LAUNDRY SERVICE

SECTION D – TRANSITION

1 AIRCRAFT

2 BACKORDER PARTS

3 GOVERNMENT FURNISHED PROPERTY (GFP)

4 GFE REPORTING AND DOCUMENTATION

5 EXISTING CONDITIONS

6 TRAINING

7 TRANSITION PLANS

7.1 Phase-In

7.2 Phase-Out

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SECTION A – DESCRIPTION OF SERVICES

1 INTRODUCTION

1.1 Program Description

As the proponent for the MQ-9 Reaper aircraft, Air Combat Command (ACC) provides for the Remotely Piloted Aircraft (RPA) Organizational-level (O-level) Maintenance Program. The MQ-9 Reaper provides real-time reconnaissance, surveillance, and precision attack against fixed and time-critical targets and can destroy or disable targets with precision. The “M” stands for multi-role, the “Q” denotes its remotely piloted system, and the “9” indicates the series of this unmanned aerial vehicle (UAV) system. Under U.S. Code Title 10, Sec 231a, ACC obtains maintenance support for the RPA Program. The primary mission of the maintenance Contractor is to provide global RPA O-level maintenance and sustainment support for the MQ-9 Reaper aircraft, its weapon system, and related combat and training capabilities.

1.2 Scope

1.2.1 ACC A5/8/9, Directorate of Plans, Programs and Requirements, in conjunction with ACC A3M, Persistent Attack and Reconnaissance (PAR) Division, requested ACC Acquisition Management and Integration Center (AMIC) establish a contract to provide RPA program sustainment support.

The Reaper is a fully operational system consisting of sensors and weapons, ground control station, satellite link and spare equipment. Maintenance support for this program requires maintenance crews, weapons loading, logistics support, and aerospace ground equipment support for sustainment of combat and training capability at tasked locations worldwide, wherever required.

1.2.2 Services non-personal. The Contractor shall provide qualified management and supervisory personnel at the Contractor’s and Government’s facilities, qualified organizational maintenance personnel at Contiguous United States (CONUS), and forward deployed Outside Contiguous United States (OCONUS) locations with 24-hour missions. The level of support for these personnel shall allow them to accomplish the primary contract objectives.

1.2.3 Operations support required by this Performance Work Statement (PWS) includes aircraft maintenance and management, weapon loading, logistics, Aerospace Ground Equipment (AGE) and Ground Support Equipment (GSE) maintenance, supply support, Command, Control, Communications, Computer, Cyber Defense Intelligence, Surveillance, and Reconnaissance (C5ISR) Systems maintenance support, Quality Assurance (QA), Quality Control (QC), and ancillary support programs.

1.2.4 The Contractor shall comply with the responsibilities, aircraft maintenance management philosophy and policy, as outlined in this PWS.

1.2.5 The Contractor is encouraged and expected to generate innovative approaches to accomplish contract tasks, functions, and requirements efficiently and effectively in a quality manner, at appropriate costs, and in a way which fosters pride and ownership in work performed.

1.2.6 Provide all management, personnel, materials, supervision, and other items and services necessary to perform the maintenance services as defined in this PWS, except as specified in Section C, Government Furnished Property and Services. The nature of this work will demand that the Contractor be capable of quick response to deadlines as specified in this PWS and subsequent task order PWS documents.

1.2.7 The Contractor shall ensure work, services, operations, safety, security, and environmental

7 | P a g e requirements are accomplished in compliance with local, state, and federal laws and regulations, publications, and applicable technical orders, Department of the Air Force Instruction (DAFI) 21- 101, ACC supplements, and applicable host nation and Combatant Command regulations.

1.2.8 The Contractor shall adhere to guidance IAW relevant Appendices:

• Appendix A – Definitions, Abbreviations, and Acronyms

• Appendix B – Contract Data Requirements List (CDRL)

• Appendix C – Compliance Matrix

• Appendix D – Publications, Forms, & Websites

• Appendix E – Government Property Inventory

• Appendix F – Performance Incentive / Award Fee Plan

• Appendix G – Special Requirements for Deployment Support

• Appendix H – C5ISR Demarcation Points

• Appendix I – Certifications, Trainings and Qualifications

• Appendix J – Contractor Identified Key Personnel (part of the proposal submission)

• Appendix K – PWS Addendum (part of the proposal submission)

• Appendix L – Manning Matrices (part of the proposal submission)

• Appendix M – Government Furnished Vehicles

1.2.9 Accomplish planned sortie production and all maintenance actions as necessary to support the local flying schedule and Air Tasking Orders (ATO). All maintenance shall be performed IAW applicable technical orders (TO), publications, and local job guides identified within this PWS and listed in Appendices C and D.

1.2.10 The Contractor shall be responsible for performing all services and meeting the directives noted in this PWS by imperative verbs regardless of whether such services and directives are preceded by the words “the Contractor shall.”

1.2.11 If Government actions such as supply difficulties significantly impair the Contractor's ability to meet established performance thresholds, the Contractor shall provide written justification for noncompliance and waiver request within 5 business days of the date when the action or event was discovered by the Contractor or Government. The Contractor Program Manager (PM) will forward the request to ACC AMIC PM for staffing and approval by the Government Contracting Officer (CO). The Government reserves the right to disapprove requests for justification and waiver.

1.2.12 Force Structure Changes. During the execution period of this PWS, Air Force (AF) or Department of Defense (DoD)-directed force structure changes could require a change of current aircraft and instrumentation systems, i.e., addition or modification of system functionality. The change could necessitate appropriate costs negotiations and/or transition periods.

1.2.13 Additional Maintenance Support. To support ACC and other DoD missions, the Government reserves the right to incorporate into this contract additional maintenance support, including, but not limited to O-Level maintenance of other RPA aircraft and non-ACC customers. If such change should become necessary, an equitable adjustment in cost may be negotiated IAW the “Changes” clause.

1.3 PWS Duration & Pricing Methodology

1.3.1 This indefinite-delivery indefinite-quantity (IDIQ) PWS supports a five-year ordering period with the option to extend 6 months IAW Federal Acquisition Regulation (FAR) 52.217-8. The individual task order Period of Performance (PoP) and option periods will be specified for each order placed

8 | P a g e under the IDIQ. Unless otherwise stated in this PWS or a task order PWS, all work is part of the Firm Fixed Price (FFP) portion of the contract.

1.3.2 This support is required at CONUS and OCONUS locations as detailed in the Task Order PWS. Cost associated with the designated locations will be IAW the approved Contract Line Item Number (CLIN) structure.

2 PROGRAM MANAGEMENT

2.1 Integrated Program Management

2.1.1 This PWS is written to ensure a clear outline of responsibilities, interoperability, and personnel safety during mission accomplishment. This requirement integrates contracted operations into the AF mission, empowers the Contractor to accomplish the assigned Air Force mission, and provides Contractor input into lifecycle management of Government property.

2.1.2 The Contractor shall exercise management and operational control over, and retain full responsibility for, the performance requirement set forth in this PWS and IAW approved Appendix L: Manning Matrixes.

2.1.3 Although the PM, Deputy Program Manager (DPM), Contracting Officer’s Representative (COR), Squadron Commander, and Director of Operations (DO) will coordinate operations within the scope of the contract, detailed instructions for the Contractor’s employees, and the associated supervision shall remain the sole responsibility of the Contractor.

2.2 Human Resources

2.2.1 Provide a qualified workforce to sustain RPA maintenance, to include appropriate manning levels to meet task order requirements by position and skill levels. See Appendix L. Manning Matrices.

2.2.2 Contractor Program Manager (CPM). Provide a CPM responsible for the performance of all work required under this contract.

2.2.3 The CPM serves as the daily on-site focal point and single interface between the Government and Contractor personnel.

2.2.4 The CPM shall maintain overall responsibility for all operating locations.

2.2.5 The CPM shall have experience managing military aircraft maintenance programs and shall have full authority to act for the Contractor on all matters relating to the program and contract execution to include the authority to negotiate agreements with the Government.

2.2.6 The CPM shall establish organizational Contractor maintenance management functions, as necessary, to ensure each operating location executes standardized processes and discipline.

2.2.7 The CPM shall exercise management and operational control for contract requirements and retain full responsibility for all elements of performance.

2.2.8 The Contractor shall designate, in writing, an alternate CPM to the Government if the primary CPM is absent at any time.

2.2.9 The CPM shall provide program management oversight for all work performed under this contract, integrate operations, and provide qualified site managers, as appropriate, to execute daily mission requirements.

2.2.9.1 Off-Site Management. Provide, staff, and equip an off-base Program Management Office (PMO).

2.2.9.2 On-Site Management. Provide on-site management for each location that serves as the local single interface between the Government and Contractor and is responsible for oversight functions.

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2.2.9.3 The CPM shall interface with designated Government PM or DPM and support all requirements of this PWS with maximum effort and flexibility. Responsibilities shall include, but are not limited to ensuring:

• Operational risk management is institutionalized within all Contractor workplaces

• Compliance with applicable Occupational Safety and Health Administration (OSHA) and

Air Force Occupational Safety and Health Standards (AFOSHSTDs)

• Compliance with applicable Federal, State, local, and host nation laws pertaining to environmental regulations and pollution prevention

• Strict adherence to technical data and mandatory instructions

2.2.9.4 During normal duty hours, the CPM or alternate shall always be available within 1 hour of notification to meet (face-to-face or through telecommunications) with the Government to discuss contract issues. After normal duty hours, the CPM or alternate shall be available within 2 hours. The CPM or alternate(s) shall have full authority to act for the Contractor on all contract matters relating to daily operations IAW this PWS.

2.2.9.5 The Contractor shall be responsible for the actions of its subcontractors and ensure its subcontractors understand and comply with the provisions herein.

2.2.10 Key Personnel. The Government considers the following positions (or equivalents) as key personnel when these positions are utilized by the Contractor: Program Manager, Deputy Program Manager, Aircraft Maintenance Manager, Quality Manager, Training Manager, Logistics Support Manager, Deployment Coordinator, and Site Leads. All key positions shall be filled and in place within 30 calendar days after Transition Start IAW Appendix J and Appendix B (CDRL A009).

In the event of turnover, key personnel positions must be permanently filled within 30 calendar days of vacancy, except for OCONUS Site Lead vacancies, which must be permanently filled within 14 calendar days of vacancy. The Contractor shall appoint an interim person for key personnel position vacancies within 7 calendar days (except for OCONUS Site Lead position vacancies which shall be appointed immediately upon vacancy) and provide the individual’s name to the Government Program Office via email upon appointment. Key personnel must meet all qualifications as defined in Appendix J and agreed upon by the Government. The Government reserves the right to require proof of qualification for all key personnel at its discretion.

2.2.11 Management Plan. Develop a Management Plan including job descriptions/qualifications for all positions, organizational structure with defined lines of authority, site manning levels, work scheduling methods, training concepts, and any other key management processes that affect contract operations. The Management Plan shall be provided to the Government no later than (NLT) 30 calendar days after contract start and incorporated into the contract IAW Appendix B (CDRL A004). Changes to the Management Plan shall be submitted to the CO for review and approval. The Contractor shall ensure all positions identified in the Management Plan are staffed with qualified personnel and that any resulting vacancies are filled in a timely manner. There shall be no mission impact due to position vacancies or personnel turnover.

2.2.12 Listing of Employees. Submit a weekly report identifying all personnel working on-site at Government facilities IAW DAFI 31-101 and Appendix B (CDRL A009). The list shall be validated and signed by the Contractor’s Facility Security Officer (FSO).

2.2.13 Location and Hours of Work. Operating hours established by the Contractor shall be consistent with meeting the local flying schedule or Air Tasking Order (ATO) as tasked by the Major Command (MAJCOM) sponsoring each location.

2.2.13.1 The Contractor shall schedule duty hours around the flying schedule, including working mid-

10 | P a g e shifts, night shifts, and weekends with weekend maintenance as a required part of the FFP effort to support weekly flying schedule, Commander Directed Sorties (CDS), deployments/temporary duty, and exercises as dictated by the task order.

2.2.13.2 Flying and maintenance schedule deviations shall be governed and recorded by the requirements in DAFI 21-101.

2.2.14 Labor Hour Reporting. The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract and associated task orders via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The Contractor may direct questions to the help resources links found on the System for Award Management (SAM) page at https://www.sam.gov.

2.2.15 Qualifications Packages. Provide the qualifications of designated key personnel NLT 15 calendar days after transition start or prior to start date for Government review and approval. Provide updated packages when designated key personnel change NLT 45 days after change and for Government review and concurrence.

2.2.16 Cooperation with other Contractors.

2.2.16.1 The Contractor shall enter into a cooperative agreement with external Contractors IAW

Associate Contractors Agreements (ACA) in Section H of the contract.

2.2.16.2 Depot and Contracted Field Teams (CFTs). The Contractor shall support depot and CFTs as required for depot-level Time Compliance Technical Order Meetings (TCTO) modifications/aircraft maintenance. This does not authorize facilitating administration or transportation support for another Contractor.

2.2.17 Drug Testing. Employees shall be subject to substance abuse testing at the direction of the AMIC Government Program Office or CO following any Class A, B, or C mishap or at any other time the Government deems necessary. Drug testing shall normally be conducted at military testing facilities; however, the CO may direct testing be conducted at a commercial testing facility.

Commercial testing facilities shall meet the requirements of Department of Defense Instruction (DoDI) 1010.16.

2.3 Contract Administration

2.3.1 Processes and Resources. The Contractor shall establish processes and assign appropriate resources to effectively administer the contract, e.g., appointing a single point of contact for Government interactions, ensuring timely responses to Government requests, assigning, and monitoring work, maintaining accurate time keeping records of assigned personnel, etc.

2.3.2 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute requirements, e.g., timeliness, completeness, and quality of problem identification;

corrective action plans; proposal submittals; timely identification of issues; effective and responsive management of subcontractors; customer satisfaction; and professional and ethical behavior of Contractor personnel.

2.3.3 Contract Management. The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources assigned to the contract. The Contractor must maintain continuity between the support operations at approved

11 | P a g e contract sites and the Contractor’s corporate offices. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

2.3.4 Non-Personal Services. The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees.

It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the CO immediately.

2.3.5 Inherently Governmental. Pursuant to FAR Subpart 7.5, the Contractor shall not perform any tasks that are inherently governmental functions. Services provided shall not be used to perform work of a policy/decision making or management nature. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the Government.

2.4 Personnel Administration

2.4.1 Resources and Infrastructure. The Contractor shall provide the necessary resources and infrastructure to manage and administer PWS requirements and provide for the management and support of personnel.

2.4.2 Contractor Personnel. The Contractor shall select and employ qualified personnel in sufficient numbers to manage, supervise, and perform all tasks required by this PWS.

2.4.3 Contractor Identification in the Government Workplace. All Contractor/subcontractor personnel shall be required to wear company picture identification badges to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

2.4.3.1 Uniforms. Contractor personnel working on site at all Government locations shall wear a standard uniform shirt identifying them with this program, unless otherwise directed by the Government Program Office to meet local security requirements.

2.4.3.2 Common Access Card (CAC). Contractor personnel requiring daily access to Government installations shall always maintain a valid CAC on their person.

2.4.4 Contractor Personnel Training. Training of Contractor employees in subjects unique to the Government (e.g. local area network (LAN) training, Government unique software, Security Training) may be necessary for employees to function in their assigned working environment and shall be included as part of performance under a specific task order. Training attendance may be considered part of the regular duty day. Training to support DOD 8140 (formerly DODM 8570) certification requirements are the responsibility of the Contractor and are required prior to contract award.

2.4.4.1 Contractor personnel shall be properly trained, qualified, and certified when applicable IAW Appendix I: Special Requirements for Deployment Support and Appendix M: Certifications, Trainings, and Qualifications.

2.4.4.2 The Contractor shall build and maintain a training plan for all maintenance personnel.

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2.5 Information Management

2.5.1 Records Maintenance and Reporting. The Contractor shall maintain records, reports, publication files, and control maintenance administrative procedures. All Contractor-generated records, documents, databases, other electronic media, and associated papers shall become Government property and will remain in place upon contract termination or completion. Records, documents, databases, other electronic media, and associated papers shall be always available for Government review.

2.5.2 Contract Communication Format. The Contractor is responsible for providing all data, information, reports, and proposals including deliverables or contract requirements to the Government in electronic format compatible with Microsoft Office products unless otherwise directed by the Government.

2.5.3 Contract Policies, Procedures, and Supplements. Develop and maintain a non-proprietary set of procedures, policies, and supplements that provide guidance and establish procedures for this contract and provide to the Government upon request.

2.5.4 Reference Document Management. Maintain either a copy of or electronic access to all Contractor-prepared or acquired technical orders, publications, manuals, and other information, to include but not limited to all documents in PWS Appendix D: Publications, Forms, & Websites.

Establish and implement a method of reviewing these documents and updating internal procedures and processes as required.

2.5.5 Records Custodian. Designate a primary and alternate records custodian representative at each primary location and coordinate with host base or owning unit for training as required. Integrate documents into the United States Air Force (USAF) file plan program IAW AFI 33-322 Records Management and Information Governance Program.

2.5.6 Technical Publications Function. Establish and maintain a Technical Order Distribution Account (TODA) function under the host base or owning unit (as determined by local requirements).

2.5.7 Technical Order Distribution Office (TODO). Complete the required training and obtain the necessary network access as determined by local requirements and TO 00-5-1. Maintain technical publications sufficient to support deployments. Coordinate with host base or owning unit TODO to rectify any discrepancies as soon as practical to ensure technical publication information is current IAW TO 00-5-1.

2.5.8 Records Management and Disposition. The Contractor is responsible to maintain records resulting from processes in this document IAW AFI 33-322, Records Management and Information Governance Program, and dispose of them IAW AFI 33-322, Records Disposition – Procedures and Responsibilities and AF Records Disposition Schedule located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm or in AFI at https://afrims.cce.af.mil/afrims/rims.cfm. Contact supporting records managers as required. If requested by the Government, the Contractor shall provide the original record or a reproducible copy within 5 business days of receipt of the request.

2.5.9 Program Management Information System (PMIS). Provide remote system access to computerized PMIS to Government-authorized users and provide training on how to access and retrieve data through a Contractor website. Coordinate with the Government on the content and format of the data. All data shall be accurate and updated within 24 hours of occurrence (unless otherwise specified), and all data shall be maintained for the life of the contract. The Government shall retain ownership of all records generated in the performance of this contract, and the data

13 | P a g e shall be provided to the Government, in a format then-specified, upon request, and at the end of the contract.

2.5.9.1 The Contractor shall populate the PMIS with all open work orders and requisitions no later than 30 calendar days after contract start. The Government will provide this data at transition and update this data at contract start.

2.5.9.2 Data and Document Access. Provide access to all reports, Contractor Operating Instructions, checklists, quality control/quality assurance documentation, e.g., QMS, audit schedule, audit checklist and/or reports, training records, official CO letters, trip reports, meeting minutes, reports, Contractor Key Personnel Contact List with phone numbers, and official Contractor PMO letters.

2.5.9.3 Maintenance Management Information. Provide access to metrics and Key Performance Indicators (KPI) provided by the Government. The system shall support ad-hoc queries executed by the Government and provide details or summaries of maintenance and logistics activities.

2.5.9.4 Compatibility. Use software compatible with the USAF standard (subject to change), which is currently Microsoft Office products, unless otherwise directed. All Contractor data exchange shall be via electronic means, unless prior CO approval or direction is received for hard copy transmission. The Government will consider any cost-effective proposals submitted by the Contractor detailing alternative and supplemental methods of data interchange.

2.5.9.5 Reports. All reports, unless otherwise directed, shall be in an electronic editable format compatible with Microsoft Office. The Government may require certain reports in Adobe PDF format. All reports listed in Appendix B: Contract Data Requirements List (CDRL) shall be posted to the PMIS unless otherwise directed. These reports are part of the FFP portion of the contract.

When a deliverable date falls on a weekend or Federal Holiday observed by this contract, the report is due the next working day.

2.5.10 The Contractor shall provide deliverables as described in Appendix B and task order PWS. CDRL naming conventions, once established, should be maintained. This standardization enables automated filing and subsequent datamining actions.

2.5.11 Metrics. The Contractor shall maintain metrics and metrics analysis for assigned RPA in the PMIS and provide the Government access to the metrics IAW CDRLs in Appendix B.

2.5.11.1 Archived/Historical Data and Document Access. Make all current and archived/historical reports available in the PMIS and provide via other means as directed in Appendix B or if directed to do so by the Government Program Office or CO. The Contractor shall notify those on the distribution list in Appendix B via email when a new report is posted to the PMIS. The Contractor shall incorporate appropriate security measures so that only authorized recipients have access to the reports.

2.6 Financial Management

2.6.1 The Contractor shall provide backup information for Government-directed travel to include a detailed breakdown of costs that provides a clear/verifiable accounting trail for each cost reimbursable CLIN. Travel expenses shall be broken down by traveler’s name and cost areas such as airline tickets, taxi, mileage, per diem, visas, and passports.

2.6.2 Procurement Integrated Enterprise Environment (PIEE) / Wide Area WorkFlow (WAWF). The Contractor shall provide the supporting documentation to the Government Program Office before submitting the invoice into the PIEE / WAWF for review and validation. Do not input cost reimbursable CLIN invoices into WAWF before receiving Government approval. The CLIN total

14 | P a g e needs to match and be traceable directly back to the WAWF invoice.

2.6.3 Cost Performance Report (CPR). The Contractor shall provide a CPR IAW Appendix B (CDRL A010).

2.6.3.1 There may also be occasions when support Contractors are invited to participate in morale and recreational activities, e.g., holiday parties, golf outings, sports days, and other various social events.

2.6.3.2 Contractor employees shall not be directed to attend such events by the Government. Since a Contract employee is not a Government employee, the Contract employee cannot be granted the same duty time activities as Government employees.

2.6.3.3 Participation in such events is not billable to the task order and Contractor employee participation should be IAW the employee’s company policies and compensation system.

2.6.4 Invoices. The Contractor shall Invoice IAW DFARS 252.232-7003, Electronic Submission of Payment Requests (DEC 2023). The Contractor shall provide traceability of all labor hour and cost reimbursable elements, e.g., travel, material, other authorized direct costs, ordered by each program’s funding citation Accounting Classification Reference Number (ACRN) at the CLIN or Subcontract Line Item Number (SLIN) level. Under no circumstances shall any invoice exceed the period of performance, hours, or ceiling price for any funded order. The Contractor shall specify which ACRN to pay against in the invoice.

2.7 Deployments & Travel

2.7.1 Deployment Locations. Support deployed locations to meet mission requirements based on Combat Line (CL) requirements, number of aircraft assigned, assigned equipment, and site-specific or task order PWS.

2.7.2 Operations at deployed locations shall provide 24 hours/7-day coverage.

2.7.3 Submit personnel Letters of Authorization (LOA), temporary duty (TDY) order equivalent, through the Synchronized Personnel Operational Tracking (SPOT) system or as required to ACC AMIC for processing to meet Government-directed travel requirements.

2.7.4 All personnel shall complete chemical warfare training prior to deployment, if applicable.

2.7.5 All Contractor personnel shall be on site to perform task order requirements no later than (NLT)

45 days after the CO issues a deployment task order or as directed by the task order PWS.

2.7.6 Deployments for Contractor personnel supporting maintenance requirements shall be based on minimum average rotations approved in the Contractor proposal. See Appendix I for deployment specific requirements and Appendix D for references to the requirements listed below.

2.7.6.1 Comply with all host and enroute country entry, exit, and work permit requirements.

2.7.6.2 Comply with Unified Combatant Command (CENTCOM, AFRICOM, PACOM, and EUCOM)

Contractor deployment requirements and Foreign Clearance Guides, if not captured in Deployment Reporting requirements.

2.7.6.3 Comply with all local unit business registration requirements.

2.7.6.4 Use the lowest total cost air travel route between CONUS locations and the applicable Joint

Reception Center (JRC), TDY, or deployed location for personnel not required to process through a JRC.

2.7.6.5 Provide a list of Contractor personnel who travel via military or Government provided Contractor airlift IAW Appendix B (CDRL A013). Invoices received from Air Mobility Command for Government-directed Contractor travel on military or Government-provided airlift should be forwarded to AMIC for payment.

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2.7.6.6 Forward any invoices received from the Government directly to the Government Program Office for payment.

2.7.7 Travel. Travel to other Government facilities or other Contractor facilities may be required and will be specified in the task order PWS. All travel requirements (including plans, agenda, itinerary, dates) shall be pre-approved by the Government PM and CO, subject to local policies and procedures and is on a strictly cost reimbursable basis exclusive of fee. Costs for travel shall be billed in accordance with the regulatory implementation of Public Law 99-234 and FAR 31.205-46 Travel Costs, subject to local policies and procedures.

2.7.8 Travel Reimbursements. All reimbursable contractor travel, included travel-related overtime, shall be pre-approved by the Government. The Contractor shall provide an initial estimate and arrange employee travel. All travel cost estimates will be assigned a unique tracking number by the Contractor. If the projected costs exceed the estimate by 10%, the Contractor will submit a revised estimate the day the discrepancy is discovered and receive Government approval prior to committing expenses. The Contractor must provide detailed explanation and justification for the additional amount. All Government-directed travel will be reimbursed IAW FAR 31.205-46.

2.7.9 Contractor Personnel TDY. Contractor personnel shall be required to travel TDY with units to provide maintenance support (includes deploying with certain qualifications and equipment as required) in their area of expertise or to attend Government provided training courses or conferences. Actual TDY time may vary based on the needs of the Government. All personnel deployments are limited primarily to US and allied military installations, both CONUS and OCONUS, and will not consist of any type of contingency or combat action.

2.8 Transition Planning

2.8.1 The Contractor shall follow the Task Order Transition Plan PWS submitted as part of the original IDIQ proposal and keep the Government fully informed of status throughout the transition period.

2.8.2 The Contractor shall plan for the transfer of work control, delineating the method for processing and assigning tasks during the phase-in/phase-out periods.

2.8.3 The Contractor shall minimize interruptions or delays to work-in-progress that would impact the mission.

3 CONTRACT MONITORING

3.1 Quality Management System (QMS) Registration

3.1.1 The Contractor shall develop, document, implement, maintain, and continuously improve a comprehensive, higher-level QMS that assures compliance with the most current version of AS9110 throughout the life of the contract and all requirements of this PWS, (see Part I, Section E, Contract Clauses 52.246-2, 52.256-3, 52.246-4, 52.246-5, and 52.246-11).

3.2 QMS Requirements & Reporting

3.2.1 Quality Assurance. Provide dedicated QA maintenance representative at each site.

3.2.2 The Contractor shall use and comply with the most current version of AS9110 QMS requirements at contract award.

3.2.3 The Contractor and any subcontractors providing services shall develop, document, implement and maintain provide a comprehensive QMS that demonstrates a systems approach for managing quality, safety, and compliance with contractual requirements.

3.2.4 The QMS shall address both aircraft maintenance and non-aircraft maintenance services and shall

16 | P a g e ensure compliance with all AS9110 and PWS requirements.

3.2.5 The Contractor a shall submit a QMS Manual (CDRL A020) that meets the service summary metrics used to conduct operations and meets requirements of AS9110.

3.2.6 The Contractor shall submit a Quality Assurance Plan (CDRL A021) that addresses QA requirements and describes processes for performing internal audits and quality assurance evaluations required by DAFI 21-101, AFMAN 21-206 and AS9110.

3.2.7 The Contractor shall submit a Monthly Audit Schedule (CDRL A021) detailing assessments, inspections, and audits planned for the upcoming month.

3.2.8 The Contractor shall submit a Daily Status Report (DSR) up to twice per day for each location per (CDRL A011) that includes:

• Aircraft and GCS capability status by tail number

• Engine status and spares available

• Times to engine 3k, airframe 2k and propeller change

• Any MICAP parts on order, estimated delivery date, and document number

• TCTO information to include tail number and status

• Aircraft available by configuration to include air handler serial numbers

• Aircraft breaks

• Sortie data, i.e., number of combat lines, sorties, commander directed sorties

• Flying hours, total and per sortie

• SATCOM Launch and Recovery (SLR) equipment status

• Ruggedized Aircraft Maintenance Test Station (RAMTS) status

• Ground Data Terminals (GDT) and towers status

• Portable Aircraft Control Stations (PACS) status

• Serial numbers

3.2.9 The Contractor shall submit a Weekly Status Report (WSR) (CDRL A014) that includes mission capable (MC) rates, non-mission capable (NMC) rates, and repeat/recur rates. This report shall include NMC drivers, repeat/recur drivers, combat lines scheduled versus flown, and the number of commander-directed sorties.

3.2.10 The Contractor shall submit a Monthly Status Report (MSR) IAW Appendix B (CDRL A015) that includes site-by-site statistics for number of flying hours, total sorties, and all service summary metrics, summary of all commander-directed sorties by site and date, and a summary of the entire contractor effort on a calendar month basis along with a running total for the current fiscal year.

3.2.11 QMS shall be specifically designed to provide service delivery as specified in Service Summary metrics (SECTION B of this PWS), include quality control measures to ensure every contract requirement is met or exceeded, and a quality assurance function that continuously assesses QC efforts are in place and effective in bringing about required results.

3.2.12 The Contractor shall submit a monthly QMS Summary Report IAW PWS Appendix B (CDRL A018) demonstrating Contractor QMS status in meeting internal and external metrics, and additional QMS information as required.

3.2.13 The Contractor shall ensure QMS complies with all AFI 10-220 requirements to include but not limited to reporting, coordination, and approval processes.

3.2.14 The Contractor shall maintain and analyze metrics for assigned RPA and continually explore opportunities for process improvements and provide root cause analysis via PMIS IAW Appendix B CDRL (A014, A015, and A018).

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3.3 QMS Plan

3.3.1 The QMS shall document the contractor’s quality management structure, personnel authority and responsibility, identify personnel designated to perform QC functions, number of QC personnel (to include dedicated and additional duty personnel), and skill set for each QC representative.

3.3.2 The QMS shall incorporate a comprehensive risk management plan to include a risk matrix/table that identifies all high and moderate risks and how each will be monitored, measured, and controlled. The plan shall be updated annually at a minimum.

3.3.3 The QMS shall describe the processes and procedures used to:

• Enforce strict use of tech data. Strict use of tech data means ensuring all applicable TOs and directives are complete and current with applicable changes, available in the immediate work area and open to applicable task/step/paragraph.

• Ensure forms used to document any maintenance related action for aircraft or equipment are documented according to 00-20 series TOs, specific equipment TO requirements, and applicable command directives and supplements.

• Establish and maintain proficiency of personnel.

• Establish and maintain the training program.

• Apply Risk-Based Thinking.

3.3.4 The Contractor’s comprehensive QMS shall be in place and performing at contract start date.

3.3.5 The Contractor shall notify the PM of any changes to the QMS within two business days of implementation and provide the changed documents with references to the changes.

3.3.6 The Contractor shall maintain and make available to the Government their measurement, analysis, and improvement processes, and supporting documentation.

3.3.7 The Contractor shall be responsible for the quality of all products and services regardless of a validated QMS.

3.4 Performance Evaluation

3.4.1 Contractor performance is subject to surveillance by Government Contracting Officer’s Representative(s) (COR) and Subject Matter Experts (SMEs) to ensure contract compliance.

3.4.2 The Contractor shall allow COR/CO access to all work areas and data, provide support, and not interfere with the COR and other designated personnel in the performance of their official duties.

3.4.3 The Contractor shall permit the COR/CO, or authorized representative, access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible. Time sensitive access to critical information or facilities will be provided immediately.

3.4.4 The Contractor shall allow appropriately cleared personnel unescorted access to evaluate maintenance support in controlled and restricted areas.

3.4.5 Non-Conformance. Any failure to comply with a contract requirement is a non-conformance.

Immediate corrective action should be taken for all non-conformances whether identified through internal inspections or Government surveillance. Government identified non-conformances will be categorized as either Major or Minor and will be documented and reported via a Non-Conformance Notice form. See SECTION B – Service Summary for additional information regarding Non-conformances.

3.5 Meetings

3.5.1 Program Management Meetings. Attend up to four program management meetings in the first

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IDIQ Contract Year, and up to two meetings in each subsequent Contract Year at the Government Program Office, or as directed by the Government.

3.5.2 Attend Award Fee Review Boards (AFRB) as desired IAW Appendix F. Limit attendance to three people at all meetings and AFRBs. Attendance by more than three people requires prior coordination with and approval by the Government Program Office.

3.5.3 Customer Meetings. Attend meetings and briefings as required by the Government. Provide information and be prepared to discuss Contractor activities and their impact upon operations and logistics at any requested meeting or briefing. Provide information in support of meetings and briefings in the format requested by the Government.

3.5.4 Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, COR, and other Government personnel, on a periodic basis or as deemed necessary. The Contractor may request a meeting with the CO when they believe such a meeting is necessary. The Government may require meeting with the Contractor to discuss compliance, performance improvement, quality strategic planning, teamwork, and training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the Contractor’s QMS efforts and the Government’s QA function focusing on improved performance through teamwork. Explore and implement DoD and industry best practices and quality tools/methods and include Government and Contractor inspection efforts and results, current Risk, Issue, and Opportunity (RIO) status, feedback on current performance regarding Award Fee, and Contractor Performance Assessment Reporting System (CPARS).

3.5.5 Type and Frequency. The following meetings and briefings are the minimum requirements the Contractor is expected to prepare, attend, and participate in the following at each location/installation:

Meeting Type Frequency Post-flight Maintenance Debrief As Required Maintenance or Operations Group Stand-Up Daily Wing Stand-Up As Required Maintenance Group Production Meeting Daily Unit Scheduling Meeting As Required Maintenance Group Scheduling Meeting Weekly Operations Group Scheduling Meeting As Required Health of Fleet Meeting Monthly Intermediate Repair Enhancement Program Monthly TCTO Meetings As Required Wing Weapons Manager Monthly Munitions Scheduling Meeting Weekly Data Integrity Team Weekly Maintenance Standardization and Evaluation Program Monthly

Table 1. Meetings

3.5.6 Visitor Support. Support visits by dignitaries, inspection teams, depot teams, and other groups as directed by the Government. This does not authorize facilitating administration or transportation support for active duty or another Contractor.

3.5.7 Display and Airshow Support. Authorized when the airshow is to take place at an active

19 | P a g e performance location and as pre-coordinated with the Government to include position and remove static display aircraft for special purpose use as directed by the Government and/or authorized by task order PWS. Comply with all safety and munitions directives as applicable for all special use and static display aircraft and or munitions. Off-site airshow support shall be evaluated on a case-by-case basis.

3.5.8 Exercise Support. Current or alternate location support allowed as pre-coordinated by Government and/or stipulated in the task order PWS. All sorties flown in support of the exercise shall count toward CL and CDS authorization and shall not exceed Global Force Management Allocation Plan (GFMAP) Sorties.

NOTE: Exercise Support does not include off-site Airshow Support.

4 MAINTENANCE

4.1 Maintenance Support

4.1.1 The Contractor shall perform only O-level maintenance.

4.1.2 The Contractor shall perform all maintenance, repairs, or modifications IAW applicable publications listed in Appendices C and D, and authorized depot-level directives.

4.1.3 The Contractor shall provide O-level maintenance support for Government-directed test plans, including verification and validation of procedures as required. Perform validation and verification for O-level TCTOs as required.

4.1.4 Contractor personnel performing maintenance activities within classified areas shall comply with all Government security directives and requirements.

4.1.5 The Contractor shall inspect, troubleshoot, maintain, and repair all aircraft, C5ISR, and support equipment.

4.1.6 The Contractor shall accomplish maintenance IAW applicable publications listed in Appendices C and D.

4.1.7 The Contractor shall provide planning support for newly deployed sites and redeployments to include actions such as site survey, deployment, bed down, tear down,…