RFPQ-115-20225_Buyer Attachment B - Evaluation Questions and Criteria.pdf

Multnomah County Department of Joint Office of Homeless Services Tri-County Supportive Housing Services

Buyer Attachment B - Evaluation Questions and Criteria Multnomah County RFPQ-115-2025

Instructions: Please be advised that you are required to submit a separate proposal for each service component you wish to be considered for. Each proposal must adhere to the specified page limits, as any pages exceeding these limits will not be reviewed by the evaluation committee. The total number of pages, excluding required attachments, must not exceed the page limit indicated for each question. Any attachments, weblinks, or supporting documents not specifically requested in the RFPQ will not be evaluated.

Please note that if you are submitting proposals for more than one service component, you must answer all four questions for each component, even if some questions are repeated. You are welcome to copy and paste your answers to repeated questions when applying to multiple service components. However, please avoid using phrases such as "see above." All five (5) service components are independently evaluated and separately scored.

* If you are applying for Outreach and Engagement, you must complete all three questions in Group 2.1.

* If you are applying for Shelter and Transitional Housing, you must complete all three questions in Group 3.1.

* If you are applying for Connections to Stable Housing, you must complete all three questions in Group 4.1.

* If you are applying for Supportive Housing Stabilization Services, you must complete all three questions in Group 5.1.

* If you are applying for Wrap-Around Supports, you must complete all three questions in Group 6.1.

Programmatic and Responsible Business Practice Questions (75% of total points)

Question 1. Organizational Mission and Capacity (2 page limit): – (25% of total points)

● Mission and Services: Describe your organization’s mission, the services you provide, the population and geographic area(s) you serve, and how racial equity is integrated into your mission and services.

● Organizational Capacity: Describe your organization’s overall administrative and operational capacity such as your record of successfully delivering programs and services, your staffing capacity, and your fiscal and record keeping practices.

● Data and Evaluation: Describe how your organization collects and analyzes data, monitors outcomes, and evaluates its services, including how you ensure services are reaching and contributing to positive outcomes for Black, Indigenous, Latino/a/e, Asians, Pacific Islanders, immigrants, refugees and other underserved populations.

● Staff Recruitment and Retention: Describe your organization’s approach to recruitment, hiring, training and retention of direct service and supervisory staff, how these practices reflect your organization’s commitment to racial equity, and how they contribute to organizational equity and inclusion.

Evaluation Criteria – Organization’s:

Mission and services align with the overall goals of the Supportive Housing Services (SHS)

Measure, a primary source of funding for these services. The organization demonstrates sufficient administrative and operational capacity to enter into a contractual relationship with a

County government. Racial equity is integrated into the organization’s mission and services, data and evaluation, and staff recruitment and retention practices.

Question 2. Equity and Inclusion (2 page limit): – (25% of total points)

● Service Populations: Describe your organization’s experience working with people experiencing or at risk of homelessness as described in the Populations Served section (1.3).

● Racial Equity: Describe your organization’s commitment to racial equity and how you would meet the guiding principle to lead with racial equity by meeting the needs of Black, Indigenous, Latino/a/e, Asians, Pacific Islanders, immigrants and refugees who are experiencing or at risk of homelessness. Describe your organization’s experience delivering anti-racist services, as defined in the Service Delivery Approaches section (1.6).

● Culturally Responsive and Specific Services: Demonstrate your organization’s experience, expertise and effectiveness in providing culturally responsive and/or culturally specific services, as defined in the Service Delivery Approaches section (1.6). Describe how you tailor your services to meet the culturally specific needs of diverse communities and provide specific examples of your organization’s knowledge and experience working with diverse communities.

Evaluation Criteria – Organization has:

● Experience working with the Populations Served (1.3);

● A demonstrated commitment to and understanding of how to lead with racial equity by meeting the needs of Black, Indigenous, Latino/a/e, Asians, Pacific Islanders, immigrants and refugees who are experiencing or at risk of homelessness; and demonstrated expertise and effectiveness in providing anti-racist, culturally responsive and/or culturally specific services as defined in Service Delivery Approaches section (1.6).

Question 3. Service Delivery (2 page limit): – (25% of total points)

● Service Delivery Approach: Describe your organization’s approach to service delivery and how it aligns with the Service Delivery Approaches (1.6).

https://www.oregonmetro.gov/public-projects/supportive-housing-services/progress

● Access: Describe your organization’s experience providing services to people with multiple barriers to accessing and succeeding in services. Describe the specific populations, barriers faced, and strategies your organization has implemented to increase access and improve outcomes for those populations.

● Partnerships: Describe your organization’s commitment to and experience of partnering with other agencies and organizations to create service alignment and coordination. Include information on any established or potential partnerships that would strengthen your ability to deliver services, including partnerships that strengthen your ability to meet the culturally specific needs of diverse communities.

Approach to service delivery aligns with the Service Delivery Approaches (1.6). The organization demonstrates effective strategies to increase access to services and improve outcomes for populations with multiple barriers. The organization demonstrates its willingness and ability to effectively align and coordinate services with other agencies and organizations.

Question 4. Service Components (Limit 2-pages for each Service Component Form): – (25% of total points)

Service Components: Complete a Service Component Form for each service component your organization wishes to be considered for. The form can be found in the Buyer Attachments section.

The Service Component Form asks for the following information:

● County: Indicate which of the counties you would be interested in delivering this service component in.

● Service Population(s): Describe the specific population(s) you would be interested in serving, including how you would serve Population A and/or B as defined in the Populations Served section (1.3).

● Geographic Area(s): Describe the specific geographic area(s) you would be interested in serving, and any particular expertise or qualifications you have for serving those areas.

● Approach: Describe your ideas for the specific program models and approaches you would use in implementing the Service Component. (This could be a program model you currently operate and would expand or replicate for this program or a program model that does not currently exist but that you would create for this program.) Include information on how you will meet the culturally specific needs of the program’s participants.

● Qualifications: Describe why your organization is well suited to provide this type of service. This could include your connection to the community you propose to serve, experience with the proposed geographic area and service population, programmatic expertise, experience with related types of programs, etc.

This section of your proposal is an opportunity to describe your program ideas and demonstrate how your organization could provide a beneficial addition to the overall system of care. It is also an opportunity to demonstrate why your organization is well suited to provide these services. Your response is intended to provide the reviewers with an example that illustrates your organization’s service approach and implementation ideas, it is not a funding proposal. During the allocation stage, selected Suppliers will have an opportunity to provide a more detailed program plan and budget that will inform any contract awards.

The proposed service approach would provide a beneficial addition to the system of care. The proposed service approach aligns with the guidelines described in the Scope of Services section (1.7) and would contribute to the achievement of the SHS goals. The proposed service population and geography align with the Populations Served (1.3) and Service Geography (1.4).

The organization is well suited to provide the proposed service for reasons such as its experience with the proposed geographic area and service population, its programmatic expertise, its experience with related types of programs, its strong ideas for effective service strategies, etc.