RFP HC104720R0014 final.pdf

CODE

(Hour)

PAGE(S)

until 10:00 AM local time 08 Feb 2021

X

A X B X C

D

EX

X G F 70 - 75

76 - 94 X H 95 - 104

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 104

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

HC1047 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 0 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 9

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

10 - 23 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

25 - 26

X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 27 - 37 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 38 - 47 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIONS AND INSTRUCTIONS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

48 - 68

PART II - CONTRACT CLAUSES

DISA/CONTRACTS-NCR

6914 COOPER AVE

FORT MEADE MD 20755-7090

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.

DESPR

5. DATE ISSUED

08 Dec 2020

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

HC104720R0014

Section B - Supplies or Services and Prices

SECTION B

B.1. TASK ORDER CONTRACT TYPES

This is a single award IDIQ contract for the Department of Defense (DoD) Defense Information Systems Agency (DISA) Defense Enclave Services (DES) - based requirements that utilizes firm-fixed price (FFP) Contract Line Item Number (CLIN) for Labor, cost type CLINs for Travel, Surge and Labor Hour (LH) CLIN for emergency and/or urgent services. Task orders can be any combination of FFP, LH, and Cost Reimbursement (CR). Task order contract types permitted include FAR 16.2 Fixed-Price and FAR 16.3 Cost-Reimbursement. Task orders may incorporate FAR 17.2 Option periods procuring Commercial items. These contract types can be used individually or in combination within a single task order comprising multiple CLINs.

B.2. FIXED PRICE (FP) LABOR RATES

The FFP Labor Rates proposed represent the Offeror’s fully-burdened FFP hourly labor rates. The rates have been broken down into three categories (1) work performed at Government facilities in the Contiguous United States (CONUS); (2) work performed at contractor facilities in the CONUS; and, (3) work performed at Government facilities Outside the Contiguous United States (OCONUS). The rates provided in the pricing template will be used as ceiling labor rates for pricing of all labor proposed under future FFP priced, or hybrid tasks issued under this IDIQ contract. At time of award, the Contractor’s FFP ceiling labor rates will be incorporated into the contract.

B.3. TRAVEL PRICING (ALL ORDER TYPES)

Contractor personnel may be required to travel to support the requirements of this contract as stated in individual task orders. Local travel and travel outside of the local area may be required both in the CONUS and OCONUS. For those task orders requiring travel, the specific travel requirements will be included in the order’s request for proposal. Travel will be considered local travel within 50 miles of the individual’s main place of performance/duty station and will not be reimbursed. The Government will not reimburse for local travel between the Contractor facility (or facilities) and the DISA facility at Ft. Meade, MD. Non-local travel shall be approved in writing by the COR prior to the travel occurring. Travel shall not commence without prior written consent in accordance with instructions in the task orders.

If authorized in the task order, travel will be reimbursed at actual cost in accordance with the limitations set forth in FAR Subpart 31.205-46, Travel Costs and the Travel Regulation (JTR). Profit shall not be applied to travel costs.

To the extent authorized by the task order, the Contractor may apply indirect costs to travel in accordance with the Contractor’s usual accounting practices consistent with FAR 31.2.

B.4 WORK OUTSIDE THE CONUS

Task orders issued under this IDIQ may require performance OCONUS. CONUS means the 48 contiguous States and the District of Columbia. Any applicable clauses for OCONUS work will be added to the task orders, as applicable.

OCONUS includes:

1. OCONUS. Outside of the contiguous United States.

2. NON-FOREIGN OCONUS AREA. The states of Alaska and Hawaii, the Commonwealths of Puerto Rico and the Northern Mariana Islands, Guam, and U.S. territories and possessions.

3. FOREIGN AREAS. It is anticipated that there may be task orders under this contract for work outside the United States. The Contractor will be compensated for work performed OCONUS pursuant to the task order, including any applicable Status of Forces Agreements (SOFA) or Technical Expert Status Accreditation (TESA). Standard references for OCONUS pricing include:

The U.S. Department of State’s Bureau of Administration, Office of Allowances, (https://aoprals.state.gov/) publishes quarterly report indexes of living costs abroad, per-diem rate maximums, quarter’s allowances, hardship differentials, and danger pay allowances for Contractors to follow when proposing on OCONUS efforts. No allowances, other than those listed by the U. S. Department of State, shall be allowed on task orders.

The Department of State Standardized Regulations (DSSR) are the controlling regulations for allowances and benefits available to all U.S. Government civilians assigned to foreign areas; however, for task orders issued under the Base Contract, Contractor civilians assigned to foreign areas shall not exceed the allowances and benefits in the DSSR as well. For OCONUS task orders, the Government will not provide additional reimbursement outside of the loaded labor rates negotiated into the contract. The contractor should take that into consideration when proposing the ceiling loaded labor rates.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 48 Months Labor-FFP

FFP

All variations of Firm Fixed Price Labor utilizing any variation of contract type(s).

Ordering Period of Four (4) years from Date of Award.

FOB: Destination

PURCHASE REQUEST NUMBER: DESPR

PSC CD: DA01

NET AMT

ITEM NO SUPPLIES/SERVICES ESTIMATED

QUANTITY

UNIT UNIT PRICE AMOUNT

0002 48 Months Labor Hour

LH

All variations of Labor Hour (LH) utilizing any variation of contract type(s).

Ordering Period of Four (4) years from Date of Award.

FOB: Destination

TOT ESTIMATED PRICE

CEILING PRICE

0003 Lot Travel

COST

Travel in support of the Performance Work Statement (PWS). (1) No profit shall be paid on travel made under this CLIN; however, DCAA approved burden rates are authorized; (2) Travel must be incidental to the work being performed under this contract; (3) Non-local Travel must be pre-approved by the Contracting Officer's Representative (COR) prior to the Contractor incurring the cost; (4) Travel will be on a cost reimbursement basis only. All travel must be pre-approved by the COR prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and the Joint Travel Regulation (JTR).

Ordering Period of Four (4) years from Date of Award.

FOB: Destination

ESTIMATED COST

0004 1 Each Minimum Guarantee

FFP

The minimum guarantee may be invoiced for and paid after the attendance of the Kick-Off Meeting and the delivery and acceptance of the Supply Chain Risk Management (SCRM) plan. The minimum guarantee is $500.00.

FOB: Destination

1001 24 Months OPTION Labor-FFP

FFP

All variations of Firm-Fixed-Price Labor utilizing any variation of contract type(s).

Ordering Period of two (2) years.

FOB: Destination

UNIT UNIT PRICE AMOUNT

1002 24 Months OPTION Labor Hour

LH

All variations of Labor Hour (LH) utilizing any variation of contract type(s).

Ordering Period of two (2) years.

1003 Lot OPTION Travel

COST

Travel in support of the Performance Work Statement (PWS). (1) No profit shall be paid on travel made under this CLIN; however, DCAA approved burden rates are authorized; (2) Travel must be incidental to the work being performed under this contract; (3) Non-local Travel must be pre-approved by the Contracting Officer's Representative (COR) prior to the Contractor incurring the cost; (4) Travel will be on a cost reimbursement basis only. All travel must be pre-approved by the COR prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and the Joint Travel Regulation (JTR).

Ordering Period of two (2) years.

2001 24 Months OPTION Labor-FFP

FFP

All variations of Firm-Fixed-Price Labor utilizing any variation of contract type(s).

Ordering Period of two (2) years.

UNIT UNIT PRICE AMOUNT

2002 24 Months OPTION Labor Hour

LH

All variations of Labor Hour (LH) utilizing any variation of contract type(s).

Ordering Period of two (2) years.

2003 Lot OPTION Travel

COST

Travel in support of the Performance Work Statement (PWS). (1) No profit shall be paid on travel made under this CLIN; however, DCAA approved burden rates are authorized; (2) Travel must be incidental to the work being performed under this contract; (3) Non-local Travel must be pre-approved by the Contracting Officer's Representative (COR) prior to the Contractor incurring the cost; (4) Travel will be on a cost reimbursement basis only. All travel must be pre-approved by the COR prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and the Joint Travel Regulation (JTR).

Ordering Period of two (2) years.

3001 24 Months OPTION Labor-FFP

FFP

All variations of Firm-Fixed-Price Labor utilizing any variation of contract type(s).

Ordering Period of two (2) years.

UNIT UNIT PRICE AMOUNT

3002 24 Months OPTION Labor Hour

LH

All variations of Labor Hour (LH) utilizing any variation of contract type(s).

Ordering Period of two (2) years.

3003 Lot OPTION Travel

COST

Travel in support of the Performance Work Statement (PWS). (1) No profit shall be paid on travel made under this CLIN; however, DCAA approved burden rates are authorized; (2) Travel must be incidental to the work being performed under this contract; (3) Non-local Travel must be pre-approved by the Contracting Officer's Representative (COR) prior to the Contractor incurring the cost; (4) Travel will be on a cost reimbursement basis only. All travel must be pre-approved by the COR prior to the Contractor incurring the cost. Travel shall be in accordance with FAR Subpart 31.205-46 and the Joint Travel Regulation (JTR).

Ordering Period of two (2) years.

9999 Lot OPTION Surge Capacity

COST

The Government may require surge support during base the ordering period or any option period. Surge modifications must be in-scope to provide increased support for the defined task areas of the PWS. Surge support is OPTIONAL and is not a guarantee. If the Government determines that an increased quantity of support is required for the task areas defined in the PWS, the Government reserves the right to exercise the Surge Option unilaterally. See "OPTION TO EXERCISE SURGE SUPPORT" in section H for details.

Section C - Descriptions and Specifications

SOO

Defense Information Systems Agency (DISA)

Defense Enclave Services (DES)

Government Statement of Objectives (SOO)

01 December 2020

1. Overview

DISA desires to partner with industry to provide commercial Information Technology (IT) services, decrease redundant IT costs, enhance cybersecurity posture, and standardize IT services across disparate networks. Defense Enclave Services will unify the 4th Estate’s Common Use IT systems, personnel, functions, and program elements associated with the support of those systems and technologies under a Single Service Provider (SSP) architecture managed, operated, and supported by DISA.

2. Purpose

The specific purpose of this SOO is to receive standardized, responsive and innovative (IT) services focused on mission value and user network experience, while improving security, network availability, and reliability.

3. Scope

DES will provide all required transition, infrastructure, network operations and management, engineering and innovation, cybersecurity, and technical refresh support services for a SSP network environment with all 4th Estate users. The network will consist of Non-classified Internet Protocol Router Network (NIPRNet) and Secure Internet Protocol Router Network (SIPRNet) domains, and will use the DISA DoDNet as the technical baseline for standardization between agencies upon transition. DES will also support the legacy Operations and Sustainment requirements of Defense Agency and Field Activities (DAFA) mission partners as separate task orders until such time that the DAFA is ready to fully implement standardized DES operations and management.

Twenty-two (22) 4th Estate agencies have been identified to be included in this Fourth Estate Network Optimization (4ENO) effort. The agencies are separated into two (2) phases; it is the intent of the 4ENO program to complete integration and sustainment of Phase I agencies by Fiscal Year (FY) 2025, and migration of Phase II agencies by FY2026. Within the Phase I agencies, two (2) agencies (Defense Technical Information Center (DTIC) and Defense Prisoner of War/Missing In Action Accounting Agency (DPAA)) and DISA-Head Quarter (HQ) will require only sustainment services, as migration were completed under a separate DoDNet Services contract, which was awarded in FY2020.

For the purposes of this SOO, all references to 4th Estate agencies will be these twenty-two (22) agencies.

4. Constraints and Risks

a. Current operations across the 4th Estate environment include a disparate mixture of government/contractor owned IT hardware (HW) (e.g. servers, desktops, laptops, routers, thin clients, printers) and IT software (SW) (e.g. desktop and application SW) as well as a combination of government and contractor operated services. Some government locations may use thick clients, Virtual Desktop Infrastructure environments, or kiosk/shared workstations in their respective facilities.

b. Sample DAFA enterprise architecture is included in Appendix C; the accuracy of this information may change between the Request For Proposal and actual start of DAFA migrations.

c. The 4th Estate Common Use IT services are required to be 24x7 with core hours M-F, 8 am to 5 pm local time. Some Common Use IT services may require a Continuity of Operations Plan, which includes surge support requirements for Disaster Recovery and reconstitution activities.

Phase Agency FY22‐FY25 FY26‐FY31

Defense Information Systems Agency (DISA‐HQ) S S

Defense Technical Information Center (DTIC) S S

Defense Prisoner of War/Missing in Action Accounting Agency (DPAA) S S

Defense Microelectronics Activity (DMEA) M S

Defense Media Activity (DMA) M S

Defense Information Systems Agency (DISA‐Field Sites) M S

Defense Contract Management Agency (DCMA) M S

Defense Contract Audit Agency (DCAA) M S

Defense Human Resources Agency/Defense Manpower Data Center

(DHRA/DMDC)

M S

Defense Finance and Accounting Service (DFAS) M S

Defense Threat Reduction Agency (DTRA) M S

Defense Logistics Agency (DLA) M S

Defense Advanced Research Projects Agency (DARPA) M S

Missile Defense Agency (MDA) M S

Nine additional DoD agencies are included in the scope of the DES procurement:

Phase Agency

Defense Health Agency (DHA)

Defense Legal Services Agency (DLSA)

Defense Security Cooperation Agency (DSCA)

Defense Technology Security Agency (DTSA)

Joint Chiefs of Staff (JCS)

Office of Secretary of Defense (OSD)

Personnel Force Protection Agency (PFPA)

Washington Headquarters Services (WHS)

Joint Service Provider (JSP)

Table 1, DES Integration Timeline {M= Migration, S= Sustainment}

P ha se I A g en ci e s

Ph as e

II

A ge nc ie s

d. Network operations and service availability are paramount to migration; DISA and its mission partners should not experience delays or degradation of services in the SSP environment.

e. Network architecture shall not contain proprietary elements or closed architecture; the overall architecture must be open to allow for the rapid integration of new and cost-efficient technologies.

f. The procurement of end devices, peripherals, network equipment, and SW is not in scope of this DES contract. The DES provider will plan for the lifecycle and technical refresh of all infrastructure and endpoint nodes, which the Government will procure through competitive means. The provisioning and maintenance of the Government-procured devices are within the scope of DES.

g. Physical site attributes (such as Layer 1 cabling, etc.) may impact whether NIPR and SIPR networks have concurrent or separate migration schedules.

h. At the direction of DISA, additional 4th Estate agencies may be identified and included in this effort.

5. Schedule

Within ten (10) business days of task order award the contractor shall deliver to the Government a schedule in a format that is typically used in commercial network migrations such as this at high velocity. This schedule shall be reviewed at the Kick Off meeting, “baselined” and incrementally evolved per the Contractor’s recommended process.

At a minimum, the schedule shall identify major project capability milestones, dependencies, communication and related activities associated with the project. In addition, the Contractor shall provide management plans and reports, technical issues, resolutions, and mitigation strategies for the base year at the Kick Off meeting.

6. Transition

A. The Contractor shall begin the phase-in efforts immediately after task order award. The Contractor shall submit a Transition Plan as part of their proposal. In this plan, the Contractor shall specify how it will phase in seamless personnel staffing and support so that no delays or degradation of services is experienced by DISA and its mission partners. In the plan, the Contractor shall include adequate time to hire appropriate personnel, conduct inventories, assume network control, issue subcontracts, etc. after task order award. The contractor shall commence implementation of the proposed Transition Plan immediately upon task order award. During the phase-in period, the contractor shall be responsible for finalizing all employee clearance requirements. The contractor shall complete the necessary steps for assumption of the operation during the phase-in period and shall meet all requirements as specified in the SOO with the beginning of full performance. The phase-in period shall be no more than 90 calendar days.

B. To ensure a smooth phase-out to the next service provider in the event that an Option Period is not exercised or a new contractor is selected at contract re-compete, and to prevent possible decreases in productivity or service quality, the Contractor shall provide a 90 calendar day phase-out period prior to contract conclusion date. During this period, the Contractor shall make available incumbent contractor personnel who are versed in the established operation of the functions to be performed to key incoming contractor personnel. This service shall be made available to explain procedures for conducting government business, show the next contractor various work sites, introduce the contractor to customer representatives, etc. During this period, the incumbent contractor shall provide required training pertaining to the current status and pending transactions and conduct material, equipment, and tools transfers. Inventories shall be conducted jointly with the Government representatives and representatives of the incoming contractor.

7. Objectives

DES is a Government-owned contractor-operated service model. The objectives of DES include providing singular Command and Control (C2) focus across DAFAs for Common Use IT operations, decreasing redundant costs and enhancing cybersecurity:

A. Consolidate, integrate and optimize disparate Local Area Network IT Support Services.

Provide a single flexible contract vehicle that includes service desk support, end-user technical support, engineering, asset management, and operational project support;

Implement an integrated network operations center management of services across all aspects of the environment;

Manage desktop engineering and image configuration management;

Report service performance metrics in real time, identify root cause of service outages, scope areas of service improvement and reduce user downtime.

B. Reduce contract overhead through the consolidation of multiple support contracts.

Implement a program that incorporates the full management of HW and SW provisioning and service operations leveraging industry best practices;

Eliminate redundant SW and HW assets;

Generate innovative service delivery techniques that will increase cost savings;

Utilize industry best tools, processes, and procedures to enhance customer services, reliability and efficiencies to reduce the number of needed service technicians.

C. Generate and identify opportunities for new technology insertion to enhance the cybersecurity posture of DISA and its mission partners.

Promote innovation and delivery of new technology, including the performance of pilots and proof of concepts on emerging technologies related to Common Use IT services;

Ensure solutions proposed operate in a compatible, non-vendor lock-in, competitive environment.

8. Performance Metrics

The Contractor shall deliver services in accordance with Table 2 (Network Operations) and Table 3 (Global Service Desk) below.

Performance Standard (Network Operations) Acceptable Quality Levels (AQLs)

System and Tool Availability for High Performing Sites

>=99.99% system uptime for supported systems, not to include Authorized Service Interruptions (ASI)/routine maintenance or higher level outages

System and Tool Availability for Standard Sites >=99% system uptime for supported applications, not to include Authorized Service Interruptions (ASI)/routine maintenance or higher level outages

Performance Standard (Network Operations) Acceptable Quality Levels (AQLs)

Change and Release without Incident >=95% of changes and releases result in no adverse impact on production services, or require significant re-work with the application of additional resources/time

Alert detection and escalation >=90% 24 x 7 x 365; Priority 1 alerts detected and reported (via trouble ticket) to the service desk within 30 minutes of initial occurrence

Decrease customer interactions >=5% decrease in customer interactions, to begin after 1 year and reported every 6 months thereafter

Cybersecurity Support Risk Management Framework (RMF) documentation will be maintained and updated daily, to include cybersecurity architecture, requirements, objectives and policies, and maintaining DoDNet security posture with minimal re-work at least 95% of the time

Table 2 - Network Operations

Performance Standard (Global Service Desk) Acceptable Quality Levels (AQLs)

Tier I – Average Speed to Answer >= 80% of calls answered in <= 30 seconds or less 24x7x365

Tier I – Call Abandonment Rate <=4 % of total calls are abandoned

Tier I – First Contact Resolution >=65% 24x7x365

Tier I - Average Time to respond to chat (Does not include automatic acknowledgement of message)

Within 1 Minute for all Chats

Tier I – Ensures interactions are coded using wrap up codes

>=90%

Tier I – Average Handle Time of Emails

Respond or escalate >=90% of the time within 4 hours for all priorities

Tier I & II – Ticket Creation Create Ticket >=100% of the time.

Tier I & Tier II – Accurate Ticket Assignment Assign Tickets accurately >= 95% of the time

Performance Standard (Global Service Desk) Acceptable Quality Levels (AQLs)

Tier I & Tier II – Author, Review and/or Update of Knowledge Management Documents

Initial – 100% reviewed in first 60 calendar days following the 90 calendar day transition period.

100% - of documents need to be updated biannually

Tier II – Command Cyber Readiness Inspection (CCRI) Compliance

Site score of 3.0 or less

Tier II – Average Time to Resolve Incidents and Service Requests

80% of incidents and service requests escalated from Tier I resolved within 2 business days

Table 3 - Global Service Desk

9. Deliverables

The list of deliverables below describes deliverables that will be required in individual task orders. No deliverables are required for the base IDIQ contract. The Contractor shall deliver data items in accordance with Table 4 - Deliverables below, as specified by each task order. All deliverables shall be provided to the Government for review and approval. Furthermore, the Contractor shall propose additional documentation they believe will help the program operate effectively. The Government will give notice of approval/disapproval within an agreed to amount of time after delivery. The Contractor shall resubmit within an agreed to amount of time after receipt of Government notice of disapproval.

Deliverable Format Due Date Distribution/Copies Frequency and Remarks

Non- Disclosure Agreement

GOV

Format

5 business days after award and at the inclusion of a new FTE.

Emailed to Contracting Officer’s Representative (COR)/Contracting Officer

(KO)

As required

Project Management Plan

Approved Contractor Format

10 business days after award

Emailed to COR/KO Kick Off Meeting

Integrated Master Schedule

MS Project 10 business days after award

Emailed to COR/KO Kick Off Meeting

Phase-In Transition Plan

Approved Contractor Format

10 business days after award

Emailed to COR/KO Kick Off Meeting

DoD Contract Manpower Report (Former ECMRA Contract Record)

GOV

Format (online)

15 business days after task order award

Email confirmation to COR/KO Initial; Annual updates as required by DFARS/DARS

Employee Roster & Certification Status Report

Approved Contractor Format

30 business days after award

Emailed to COR/KO Monthly

Monthly Status Report

Approved Contractor Format

7 business days after end of month

Emailed to COR/KO Monthly

Quarterly Program Review (QPR) Presentation

Approved Contractor Format

10 business days after end of quarter

Emailed to COR/KO Quarterly, based on DoD fiscal year

Quality Control Plan

Approved Contractor Format

30 calendar days after award

Emailed to COR/KO Once upon task order award and within 30 calendar days of start of option period.

Life-cycle Management Plan

Approved Contractor Format

45 calendar days after task order award.

Emailed to COR/KO Once upon task order award with monthly updates

Knowledge Management Plan

Approved Contractor Format

45 calendar days after task order award.

Emailed to COR/KO Once upon task order award with a minimum of 1 update quarterly or as requested by the COR

Risk Management Framework Plan

Approved Contractor Format

75 calendar days after task order award.

Emailed to COR/KO Once upon task order award with monthly updates

Migration Plan

Format

NLT 30

calendar days prior to start of task

Emailed to COR/KO As required for each agency

Sustainment Plan

Format

NLT 30

calendar days prior to start of task

Emailed to COR/KO As required for each agency

Phase-Out Transition Plan

Approved Contractor Format

Meet with the Government within 120 calendar days of the end of

Emailed to COR/KO Once the last option period;

written plan due 90 calendar days prior to the end of last option period

Site Survey Report

Format

NLT 15

business days after task completion

Emailed to COR/KO As required for each agency

Architecture Diagrams (DoDAF Compliant)

Visio NLT 30 calendar days prior to start of successor task

Emailed to COR/KO As required for each agency

Audit and Accountability Plan

Approved Contractor Format

NLT 30

calendar days prior to start of successor task

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to Authority to Operate (ATO) expiration

Identification and Authentication Plan

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

HW/SW List Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

RMF Access Control Plan

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

Network Diagram/Topology

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

Security Assessment Report

(SAR)

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

Security Plan (SP) Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

Documents/artifacts required for accreditation packages

Approved Contractor Format

90 calendar days prior to submitted date for new system

Emailed to COR/KO, Cyber Lead

As required for each agency / Prior to ATO expiration

Accreditation Packages for NIPRNet and SIPRNet eMass NLT 180 calendar days prior to existing ATO expiration; or 90 calendar days prior to submitted date for new system

Emailed to COR/KO, Cyber Lead

NIPRNet and SIPRNet

Cybersecurity Status Report

Approved Contractor Format

Weekly Emailed to COR/KO/Cyber Lead

Weekly

STIGs Approved Contractor Format

90 calendar days prior to submitted date for new system

Emailed to COR/KO/Cyber Lead

Maintenance - Weekly

ACAS Scan Approved Contractor Format

90 calendar days prior to submitted date for new system

Emailed to COR/KO/Cyber Lead

Maintenance - Daily

BURP Scan (if applicable)

Approved Contractor Format

90 calendar days prior to submitted date for new system

Emailed to COR/KO/Cyber Lead

System and Interface Design Specifications

Approved Contractor Format

NLT 30

calendar days prior to start of successor task

Emailed to COR/KO As required for each agency

Authority to Connect (ATC) Re-accreditation Packages for NIPRNet and SIPRNet

Approved Contractor Format

NLT 180

calendar days prior to existing ATC expiration

Emailed to COR/KO NIPRNet and SIPRNet at contractor facilities

DoDNet Status & Outage Update Report

Format

Within 30 minutes of event or notification of event

Emailed to COR/KO As required; rolled up to Monthly Status Report and

QPR

EVIF Validation Report

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO 30 calendar days after task order award with weekly updates

Operational Performance Metrics & Analysis Report

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO 30 calendar days after task order award with daily updates

Asset Report Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO 30 calendar days after Task Order award with weekly updates

Incident, Problem, and Change Trend Analysis Report

Format

30 calendar days after task order award

Emailed to COR/KO 30 calendar days after task order award with weekly updates rolled up to Monthly Status Report and QPR

PKE/PKI Status Report

Approved Contractor Format

30 calendar days after task order award

Emailed to COR/KO 30 calendar days after task order award with weekly updates rolled up to Monthly Status Report and QPR

Final Asset Report Approved Contractor Format

Report due

NLT 90

calendar days prior to the end of task order performance

Emailed to COR/KO Once

Change & Request Fulfillment Management TTP

Government determined format.

60 calendar days of task order award

Emailed to COR/KO Once upon task order award with quarterly updates or as requested by the COR.

IdM TTP Government determined format.

60 calendar days of task order award

Standard Distribution

Once upon task order award with quarterly updates or as requested by the COR.

Daily Operational Performance Brief

Government determined format.

60 calendar days of task order award

Standard Distribution

Daily

Incident Management TTP

Government determined format.

60 calendar days of task order award

Emailed to COR/KO Once upon task order award with quarterly updates or as requested by the COR.

Problem Management TTP

Government determined format.

60 calendar days of task order award

Emailed to COR/KO Once upon task order award with quarterly updates or as requested by the COR.

Lifecycle Management Project Plan

Government determined format.

60 calendar days of task order award

Emailed to COR/KO Monthly

Configuration Management Data Base (CMDB) SOP

Contractor determined format with

COR

approval.

60 calendar days of task order award

1 copy/ Standard Distribution*

Once upon task order award with quarterly updates or as requested by the COR.

Patch Deployment for all Devices TTP

Contractor determined format with

COR

approval.

60 calendar days of task order award

1 copy/ Standard Distribution*

Once upon task order award with quarterly updates or as requested by the COR.

Quarterly DEPS Site Update

DEPS

SharePoint

30 calendar days after task order award

Standard distribution and then uploaded to the DEPS site after COR approval.

30 calendar days after task order award, then 1st business day of each quarter month (Jan, Apr, Jul, Oct).

Table 4 - Deliverables

10. Reserved

11. Government Furnished Material and Equipment

The Government shall provide access to requisite program and technical information that is necessary to carry out the requirements of this SOO. The Government shall provide access to facilities, equipment, software tools, and technical information necessary for the performance of this contract. Items may include office space, desk, telephone, printer, access to electronic mail, and computers, when deemed appropriate by the Government. In addition, the Government shall provide access to appropriate systems. Contractor personnel will not use government resources in violation of any federal, State, or Local statute, regulation or policy.

12. Travel Requirements

The Contractor shall support government directed meetings as needed. All Travel costs (lodging, per diem, airfare, rental car etc.) shall be reimbursed at cost via the travel contract line item. Contractors shall be responsible for making their own travel and lodging arrangements as necessary to support requirements. Contractors shall plan to support travel to CONUS and OCONUS locations, as necessary.

13. Place of Performance

The contractor may utilize their own facilities when planning the work associated with this SOO.

Appendix B contains location information for 4th Estate mission partners. The Contractor shall identify the Contractor’s place(s) of performance in their Performance Work Statement (PWS). At the direction of the DISA, additional 4th Estate agencies (and locations) to those listed in Appendix B may be identified and included in this effort.

14. Period of Performance

The contract will consist of a 4-year Base Period + (3) two-Year Option Periods.

15. Data Rights

The Government will have unlimited rights to use/modify/share all information, technical data, computer software, and computer software documentation developed and utilized under this contract.

The Contractor shall deliver to the Government all databases, scripts, source code, configuration documentation, and any information relevant and pertinent to host, manage and support new, modified and/or existing systems or applications under this contract.

16. Security

DES will provide standardized delivery and management of NIPRNet and SIPRNet services; reference the pre-solicitation DD Form 254, Contract Security Classification Specification. The nature of this acquisition requires access to, handling, receiving and storing classified (Secret and Confidential) and Controlled Unclassified Information (CUI), Personally Identifiable Information, Personal Health Information, unclassified information, documents, hardware and software using the applicable standards of DoD 5220.22-M National Industrial Security Program.

The nature of this contract requires access to Secret and unclassified data, information, and spaces. The Contractor shall be required to attend meetings at classified and unclassified levels. The work to be performed under this contract is up to the Top Secret level and will require Sensitive Compartmented Information access eligibility for some personnel; this data is included in Appendix F and will be further refined at the task order level. The work performed by the Contractor will require access to Secret and Controlled Unclassified Information facilities and work spaces, as well as Sensitive Compartmented Information Facilities. The Contractor must have an interim Top Secret Facility Clearance from the Defense Counterintelligence and Security Agency. Appendix E provides a PWS template with current security language; changes to the SOO and/or PWS template with regard to security must be approved by DISA Safety, Security & Counterintelligence Division (MP6) prior to award of the contract.

17. Cybersecurity Maturity Model Certification (CMMC)

The Government reserves the right to require CMMC Level 3 certification once the standards are available.

The certification timeline will be established by the Government at the task order level.

Appendix A: Solicitation HC1047-20-R-0014 Services Summary Appendix B: Places of Performance Appendix C: Agency Size Designations and Sample IT Architecture Appendix D: Service Desk Workload History Appendix E: DISA PWS Template Appendix F: DAFA Data Calls Appendix G: Glossary Appendix H: Quality Assurance Surveillance Plan (QASP)

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A Government N/A Government 0002 N/A Government N/A Government 0003 N/A Government N/A Government 0004 N/A Government N/A Government 1001 N/A Government N/A Government 1002 N/A Government N/A Government 1003 N/A Government N/A Government 2001 N/A Government N/A Government 2002 N/A Government N/A Government 2003 N/A Government N/A Government 3001 N/A Government N/A Government 3002 N/A Government N/A Government 3003 N/A Government N/A Government 9999 N/A Government N/A Government

CLAUSES INCORPORATED BY REFERENCE

52.246-4 Inspection Of Services--Fixed Price AUG 1996 52.246-6 Inspection--Time-And-Material And Labor-Hour MAY 2001

Section F - Deliveries or Performance

SECTION F

F.1. IDIQ CONTRACT ORDERING PERIOD

The Ordering Period under this IDIQ contract is a 4-year base period and three 2-year option periods, a total of 10 years. An extension of the IDIQ contract may be exercised for up to 6 months in accordance with FAR clause 52.217-8. All task orders are subject to the terms and conditions of the base IDIQ until expiration of the task order.

F.2. TASK ORDER PERIOD OF PERFORMANCE

The period of performance for each task order placed under the IDIQ contract will be specified in the individual task order. A task order shall not be placed under the IDIQ contract if the contract has expired or been terminated.

F.3. TASK ORDER TRANSITION PLANS

At the end of the task order period of performance, the incumbent Contractor shall transition activities to the incoming Contractor and/or the Government with minimal disruption of services to the Government. The Contractor shall maintain sufficient qualified staff to meet all requirements of this effort. The Contractor shall submit a written transition plan unless designated otherwise by the KO as required by each task order.

The Contractor shall identify those actions, plans, procedures, and timelines necessary to ensure a smooth transition from the contract and/or the task order start date to full operational or end status by the Contractor. The Contractor shall also identify those actions, plans, procedures, and timelines necessary to ensure a smooth transition-out for the follow-on Contractor. The Contractor shall provide a transition plan subject to Government approval as required by each task order. The Contractor shall provide transition information and briefings to the Contracting Officer’s Representative (COR) prior to expiration dates. Task orders issued under the IDIQ contract may include transitions in/out requirements.

F.4. PLACE OF PERFORMANCE

The services to be provided under the IDIQ Contract shall be accomplished at the locations identified in the task orders and may include locations in the CONUS and OCONUS. The place of performance and/or delivery requirements will be specified in each individual task order. A list of potential places of performance for task orders is included in Attachment 11.

F.5. DELIVERABLES

SOO Section 9 contains deliverables required under the IDIQ contract. Individual task orders may have additional deliverables.

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 N/A N/A N/A N/A

0002 N/A N/A N/A N/A

0003 N/A N/A N/A N/A

0004 N/A N/A N/A N/A

1001 N/A N/A N/A N/A

1002 N/A N/A N/A N/A

1003 N/A N/A N/A N/A

2001 N/A N/A N/A N/A

2002 N/A N/A N/A N/A

2003 N/A N/A N/A N/A

3001 N/A N/A N/A N/A

3002 N/A N/A N/A N/A

3003 N/A N/A N/A N/A

9999 N/A N/A N/A N/A

52.242-15 Stop-Work Order AUG 1989 52.242-17 Government Delay Of Work APR 1984 52.247-34 F.O.B. Destination NOV 1991

Section G - Contract Administration Data

SECTION G

G.1. CONTRACTING AND ADMINISTRATIVE AUTHORITY

a. The contract will be administered by the Defense Information Technology Contracting Organization (DITCO).

The KO at DITCO-NCR, 6914 Cooper Avenue, Fort Meade, Maryland 20755, is the only person authorized to approve changes or modify any of the requirements contained elsewhere in this contract; the said authority remains solely with the KO. In the event the Contractor effects any such change at the direction of any person other than the KO, the change will be considered to have been made without authority and no adjustment will be made in the contract costs to cover any increase incurred as a result thereof.

b. The Contractor shall submit requests for modifications of this contract to the KO with a copy of the request to the COR as designated in the KO’s COR appointment letter.

c. Contractual problems, of any nature, that may arise during the life of this contract must be handled in conformance with very specific public laws and regulations (i.e., Federal Acquisition Regulation). Only the KO is authorized to formally resolve such problems. Therefore, the Contractor is hereby directed to bring all such contractual problems to the immediate attention of the KO in writing.

d. Request for information on matters related to this contract, such as explanation of terms and contract interpretation, shall be submitted to the KO.

G.2. ROLES AND RESPONSIBILITES

This section describes the roles and responsibilities of Government personnel under the IDIQ contract. The Government may modify the roles and responsibilities at any time during the period of performance of the IDIQ contract.

G.2.1. CONTRACT MANAGEMENT

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination between the Government and the Contractor. The following individuals will be the Government points of contact during the performance of the contract. See Section G.7 for contact information.

G.2.2. CONTRACTING OFFICER (KO)

i. Contract Administration. All contract administration will be handled by the DITCO-NCR KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO and Specialist(s). No changes in or deviation from the scope of work shall be effected without a written modification to the contract executed by the KO authorizing such changes.

ii. Designation of Representatives. The KO may designate individuals to act as COR under the contract. CORs may provide technical guidance in direction of the work, but they will not be authorized to change any of the terms and conditions of the contract. CORs will be designated by a letter of appointment from the KO. Specific COR duties can be found in the DoD COR Handbook, which is located at: http://www.acq.osd.mil/dpap/cpic/cp/docs/USA001390- 12_DoD_COR_Handbook_Signed.pdf.

G.2.3. CONTRACTING OFFICER’S REPRESENTATIVE (COR)

CORs are responsible for defining requirements, monitoring and evaluating the Contractor’s performance, providing technical support to the KO on contracting issues, and providing invoice acceptance and rejection information to the DISA Chief Financial Officer, Accounting and Finance Section.

i. At contract award, or at other times when required throughout the contract’s period of performance, the CORs will be designated on authority of the KO, to monitor and coordinate all technical aspects and assist in the administration of the contract and task orders. CORs are responsible for ensuring that the contract is administered properly and are responsible for performing the duties described in the COR designation letter.

ii. All contacts with agencies of the Government and interface with other Contractors required in the performance of this contract shall be accomplished only through the direction and with the coordination of the COR. The responsibilities and limitation of the CORs are contained in the COR designation letter.

G.2.4. TECHNICAL COORDINATION

i. All technical coordination shall remain within the scope of this contract and that of individual task orders. No oral statements of any person shall in any manner or degree modify or otherwise affect the terms of this contract or of the task orders. Technical coordination shall not result in any action that:

(a) Constitutes an assignment of additional work outside the requirements Statement of Work

(SOW), PWS or task order.

(b) Constitutes a change as defined in the Contract clause 52.214-4, Contract Terms and

Conditions-Commercial Items.

(c) Causes an increase in the total Contract ceiling amount, task order price, or the time required for contract or task order performance.

(d) Changes any of the expressed terms, conditions or specifications of this contract or any approved task orders.

(e) Interferes with the Contractor’s right to perform the terms and conditions of the Contract or subsequent task orders.

G.3. Contract Level Small Business Participation Plan Reporting - deliverable to be added to the minimum guarantee Task Order.

a. The Contractor shall report their Small Business Participation Plan status via email to the KO and COR with a “cc” to the Office of Small Business Programs (disa.meade.osbp.mbx.disa-small-business-office@mail.mil) following the reporting schedule below:

Reporting Period Report Due Date October 1 – March 31 April 30 April 1 – September 30 October 30

The Small Business Participation Plan report shall cover the following:

1. Accomplishments towards meeting proposed small business participation objectives presented in Small Business Participation Plan

Identify the small businesses that performed work during the reporting period.

2. Small business subcontracts awarded during the reporting period

Contractor name and socioeconomic category Dollar value of subcontract Type of product or service provided by the subcontractor Nature of the agreement (for example purchase orders, teaming agreements, letters of commitment) and/ or subcontract type

3. Specific initiatives to enhance small business utilization or capabilities, if any. The small business participation plan semi-annual reporting shall address the Contractor’s overall small business utilization at the contract level.

b. For other-than-small businesses, the Small Business Participation Plan semi-annual reporting requirement is separate from the eSRS reporting submission requirements.

G.4. ACCESS TO CONTRACTOR FACILITIES

The COR designated on the contract and individual task orders and/or other authorized Government personnel shall be allowed access to the Contractor’s facilities or other work locations utilized under this contract during normal working hours provided the visitor has complied with the visit planning and coordination requirements of FAR

42.402. (The Contract Administration Office (CAO) is DITCO-NCR.)

G.5. LABOR CATEGORY ADDITIONS

T…