Attach 13 SOO Appendix D- DES IDIQ GSC Workload - 09222020.docx
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- Attached to
- Defense Enclave Services (DES) RFP
- Solicitation number
- HC104720R0014
- Issued by
-
Defense Information Systems Agency
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This document provides estimated monthly service desk workloads for 22 Defense Agencies under the Defense Enclave Services (DES) Indefinite Delivery, Indefinite Quantity contract. The DES IDIQ solicitation will provide integrated, standardized IT services to Defense Agencies such as the Defense Advanced Research Projects Agency, Defense Contract Management Agency, Missile Defense Agency, and others. Monthly call, email, and workload volumes are estimated for each agency. The single award IDIQ is expected to have a ceiling of over $11 billion with a 10-year ordering period from 2022 to 2032. The minimum small business participation goal is 25% of the ceiling value. Questions regarding the solicitation should be directed to the email address provided by April 30, 2021.
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Appendix D – Estimated Service Desk Monthly Workload
| Agency |
| Calls |
| Emails |
| Other |
| Total |
| Defense Advanced Research Projects Agency (DARPA) |
| 1,000 |
| 0 |
| 0 |
| 1,000 |
| Defense Contract Management Agency (DCMA) |
| 8,000 |
| 2,500 |
| 0 |
| 10,500 |
| Missile Defense Agency (MDA) |
| 7,024 |
| 1,891 |
| 1,843 |
| 10,758 |
| Defense Contract Audit Agency (DCAA) |
| 3,800 |
| 0 |
| 0 |
| 3,800 |
| Defense Information Systems Agency |
| 59,379 |
| 30,555 |
| 0 |
| 89,934 |
| Defense POW/MIA Accounting Agency (DPAA) |
| 3,900 |
| 1,500 |
| 450 |
| 5,850 |
| Defense Manpower Data Center (DMDC) |
| 2,014 |
| 1,062 |
| 680 |
| 3,756 |
| Defense Threat Reduction Agency (DTRA) |
| 470 |
| 123 |
| 400 |
| 993 |
| Defense Microelectronics Activity (DMEA) |
| 791 |
| 0 |
| 0 |
| 791 |
| Defense Logistics Agency (DLA) |
| 46,051 |
| 11,600 |
| 0 |
| 57,651 |
| Defense Finance and Accounting Service (DFAS) |
| 6,284 |
| 605 |
| 60 |
| 6,949 |
| Defense Media Activity (DMA) |
| 1,240 |
| 201 |
| 1,050 |
| 2491 |
| Defense Technical Information Center (DTIC) |
| 500 |
| 0 |
| 0 |
| 500 |
Defense Health Agency (DHA)
103,134*
Joint Service Provider(JSP)
34,802*
*breakdown of the calls, phones, emails and other is not available.
Enclosure 4a, PWS Page 1 of 1 Pages 2015/Version 9
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