RFP Attachment 8 - Past Performance Questionnaire.pdf
PDF 124 KB Posted
- Attached to
- Solicitation: USCIS Records Operations Support Services (ROSS) Federal contract opportunity
- Solicitation number
- 70SBUR20R00000005
About this file
This document contains a past performance questionnaire for evaluation of offerors on a solicitation from the Department of Homeland Security US Citizenship and Immigration Services. The solicitation is for Records Operations Support Services at the USCIS National Records Center. The past performance questionnaire asks evaluators to contact offerors' references and conduct interviews to assess the quality of previous products and services, compliance with contract requirements, timeliness of performance, business relations, management of key personnel, and overall contractor strengths and weaknesses. Evaluators will document results and provide ratings in accordance with the solicitation requirements.
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Text version
Attachment 8
70SBUR20R00000005
Past Performance Questionnaire
Past Performance Questionnaire
Past performance evaluators will contact offeror’s references and conduct interviews based on this questionnaire. An evaluator may ask other questions as needed. Evaluators will document the results of their evaluation and provide ratings in accordance with the solicitation.
Topics Questions Quality or Product/Service Was their product or service accepted?
Was anything ever rejected?
Are customers satisfied?
What kind of feedback have you received from organizational stakeholders about the products or services?
Compliance with contract requirements; were any corrective action plans put in place? What were the results?
Did the contractor demonstrate an understanding of the required work with minimal instruction from the government?
Did the contract maintain a level of knowledge, experience, and trained personnel?
What was the effectiveness of personnel in performing required services?
Schedule / Timeliness of Performance Did the contractor always meet contract delivery schedules and/or task deadlines?
Was the contractor reliable?
Was the contractor responsive to technical direction?
Business Relations Were there any difficulties with the contractor in resolving issues?
Has the contractor had a high turnover of personnel?
How did they handle it?
Was the contractor professional in its communications with all stakeholders under this contract?
Describe any effective management approach/techniques, including subcontracts In general was the contractor’s behavior reasonable and cooperative?
Was the contractor responsive to all contract requirements?
How did the contractor identify, notify, and resolve problems?
How did the contractor perform unanticipated work requests?
Management of Key Personnel Did the key personnel meet your expectations?
Did the contractor replace any key personnel during contract performance?
Were there any gaps in coverage of key personnel?
Overall Comments Does the contractor have any strengths or weaknesses?
What was the capability of personnel to perform required services?
File details come from the government source that posted it. Updated .