rfp-2027-dcyf-02-roadm-qa.pdf

This is an Official Q&A document issued by the New Hampshire Department of Health and Human Services, Division of Children, Youth and Families, in response to vendor inquiries regarding RFP-2027-DCYF-02-ROADM for Roadmap to Reunification facilitation services. The document clarifies five key questions submitted by prospective vendors regarding the Scope of Services outlined in Appendix A. The clarifications address the definition of "providers" in section 1.9.5 (referring to assigned Roadmap Specialists), the contractor's responsibilities regarding arranging provider meetings with potential resources (noting the contractor is not required to arrange such meetings per Addendum #1), the absence of Department-established performance analysis guidelines or metrics for section 1.13.1.1 (requiring contractors to develop their own action plans), the meaning of "systematic level assessment" in section 1.15.1.3 (referring to the information gathering form used by clinicians), and the applicability of reporting requirements in section 1.18.1.1 (clarifying reports apply only to new referrals, not current cases). Vendor questions were due July 1, 2026, at 12:00 PM, with the Department providing official responses by July 15, 2026, prior to the July 22, 2026, proposal deadline.

The Q&A document does not address pricing, set-asides, funding sources, or budget requirements, as these details are contained in the primary RFP document rather than this vendor question response. The responses provided establish operational expectations and clarify ambiguities in the Scope of Services to ensure all vendors have consistent understanding of deliverables, staffing responsibilities, and performance measurement requirements for this single-award contract opportunity.