Revised Attachment D - Technical Proposal Instructions and Evaluation Criteria.pdf

RFP No. 23-93131800-RFP Attachment D, Technical Proposal Instructions and Evaluation Criteria Page 1

Revised Attachment D

Technical Proposal Instructions and Evaluation Criteria

Food, Water, and Ice for Emergency Operations

RFP No. 23-93131800-RFP The Respondent shall prepare and submit its Technical Proposal according to the criteria and instructions provided in this attachment. The Respondent should submit only one PDF document with fully searchable text and image features throughout the document. Responses to this Attachment should include a cover sheet with the following information:

• Technical Proposal – Food, Water, and Ice for Emergency Operations

• RFP No. 23-93131800-RFP

• Respondent Name

The electronic file should be labeled Respondent Name_Technical Proposal.

The Respondent shall receive a total final score of up to 600 points for its submitted Technical Proposal. The Respondent’s Technical Proposal should demonstrate its ability to perform the requirements listed in Attachment A, Scope of Work. All section references included in this document refer to Attachment A, Scope of Work, unless otherwise stated. The Respondent shall be awarded up to the number of points available based on the components below. The points available for each evaluation criteria are static values and do not represent a range of available points.

Technical Proposal Component Available Points

1. Emergency Management Experience 75

2. Emergency Operations Center Coordination 150

3. Order Management and Tracking 150

4. Transportation Management 150

5. Supply Chain and Availability 75

Total Available Technical Proposal Points 600

The following assessment scale will be used to evaluate the response to each component of the Technical Response:

Assessment Assessment Criteria

Superior

The response exhaustively addresses the question and demonstrates Respondent has extraordinary experience and ability in performing the services related to the requirements. The response indicates Respondent would provide exceptionally enhanced value to the State. Enhanced value may include, but is not limited to, demonstrated ability of the Respondent to

Attachment D, Technical Proposal Instructions and Evaluation Criteria Page 2 exceed the State’s requirements, provide superior quality of service levels, provide cost savings or cost avoidance to the State, provide substantive credentialing, and/or implement innovative ideas.

Good

The response extensively addresses the topics and demonstrates good experience and ability in performing the required services related to the requirements. The response indicates Respondent would provide enhanced value to the State.

Adequate The response adequately addresses the question and demonstrates Respondent has sufficient experience and ability in performing the required services related to the requirements.

Poor The response poorly addresses the question or demonstrates Respondent has limited experience and ability in performing the required services related to the requirements.

Unsatisfactory The response unsatisfactorily addresses the question or demonstrates Respondent has very limited experience and ability in performing the required services related to the requirements.

Inadequate The response does not address the question or does not demonstrate Respondent has experience in performing the required services related to the requirements.

Each component of the Technical Proposal is listed below.

1. Emergency Management Experience – 75 Points Available

Provide a narrative response to the following topics:

1.1 Describe how your company supports deliveries of Food, Water, and/or Ice for Emergency Operations in response to disasters. The response should include your company’s management procedures, how it maintains flexibility during a disaster, and key personnel assigned to support a Customer’s emergency response operations.

1.2 Describe your company’s previous experience providing Food, Water, and/or Ice for Emergency Operations. In your response, include details about coordinating with the Customer, order tracking, and transportation management. At a minimum, include the year, type of support provided, and type of disaster.

1.3 Describe how your company will ensure that all products and services meet the requirements and specifications in Attachment A, Scope of Work.

1.4 Identify and describe the risks associated with fulfilling this contract. Include a discussion of the potential impact of the risks and how your company will mitigate the risks.

The Respondent’s answers should demonstrate its approach in providing Food, Water, and/or Ice for Emergency Operations.

Evaluators will consider how the Respondent has demonstrated its approach to meeting the requirements listed in Attachment A, Scope of Work. Evaluators will independently review and score the Respondent’s Technical Proposal using the following evaluation criteria:

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Evaluation Criteria Points The Respondent demonstrates that it has superior experience in providing Food, Water, and/or Ice for Emergency Operations.

The Respondent demonstrates that it has good experience in providing Food, Water, and/or Ice for Emergency Operations.

The Respondent demonstrates that it has adequate experience in providing Food, Water, and/or Ice for Emergency Operations.

The Respondent demonstrates that it has poor experience in providing Food, Water, and/or Ice for Emergency Operations.

The Respondent demonstrates that it has unsatisfactory experience in providing Food, Water, and/or Ice for Emergency Operations.

The Respondent does not demonstrate that it has inadequate experience in providing Food, Water, and/or Ice for Emergency Operations.

Total possible points for Emergency Management Experience 75

2. Emergency Operations Center Coordination – 150 Points Available

Provide a narrative response to the following topics:

2.1 Describe how your company coordinates with the Customer’s Emergency Operations Center to ensure the timely delivery of Commodities. At a minimum, the response should describe how your company will ensure that the Contractor Liaison meets the requirements listed in Section 5.1, Contractor Liaison.

2.2 Describe your company’s reporting procedures and its ability to provide updates to the Customer. At a minimum, the response should describe how your company will ensure it meets the requirements listed in Section 5.2, Reporting Requirements.

The Respondent’s answers should demonstrate its approach in providing Food, Water, and/or Ice for Emergency Operations.

Evaluators will consider how the Respondent’s approach demonstrates its ability to meet the Emergency Management requirements as stated in this component. Evaluators will independently review and score the Respondent’s Technical Proposal using the following evaluation criteria:

Evaluation Criteria Points The response demonstrates a superior approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

The response demonstrates a good approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

The response demonstrates an adequate approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

The response demonstrates a poor approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

The response demonstrates an unsatisfactory approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

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The response demonstrates an inadequate approach to meet the Emergency Operations Center Coordination requirements as stated in this component.

Total possible points for Order Management and Tracking 150

3. Order Management and Tracking – 150 Points Available

3.1 Describe how your company reviews and responds to orders from Customers. In your response, include how your company would handle a Customer’s request that may be vague or unclear.

3.2 Describe how your company packs and labels a Customer’s order. At a minimum, the response should describe how your company will meet the requirements of Section 6.2, Commodity Packing and Section 6.3, Pallet Labeling. Additionally, please describe your company’s approach to tracking and managing additional requirements from the Customer in sections 6.2 and 6.3.

3.3 Please describe how your Company would handle a recalled commodities as described in Section 6.6, Recalled Commodities.

The Respondent’s answers should demonstrate its approach in providing Food, Water, and/or Ice for Emergency Operations.

Evaluators will consider how the Respondent’s approach demonstrates its ability to meet the Order Management and Tracking requirements as stated in this component.

Evaluators will independently review and score the Respondent’s Technical Proposal using the following evaluation criteria:

Evaluation Criteria Points The response demonstrates a superior approach to meet the Order Management and Tracking requirements as stated in this component.

The response demonstrates a good approach to meet the Order Management and Tracking requirements as stated in this component.

The response demonstrates an adequate approach to meet the Order Management and Tracking requirements as stated in this component.

The response demonstrates a poor approach to meet the Order Management and Tracking requirements as stated in this component.

The response demonstrates an unsatisfactory approach to meet the Order Management and Tracking requirements as stated in this component.

The response demonstrates an inadequate approach to meet the Order Management and Tracking requirements as stated in this component.

Total possible points for Order Management and Tracking 150

4. Transportation Management – 150 Points Available

4.1 Describe how your company ensures Bills of Lading are included for each truckload.

At a minimum, the response should describe how your company ensures all deliveries meet the requirements in Section 7.1, Bills of Lading.

Attachment D, Technical Proposal Instructions and Evaluation Criteria Page 5

4.2 Describe how your company provides real-time tracking and its ability to provide this data at the Customer’s request. At a minimum, the response should describe how your company meets the requirements in Section 7.3, Transportation Tracking.

4.3 Describe how your company maintains communication with truck drivers and your company’s ability to redirect deliveries at the Customer’s request. Include how your company would respond to a change in the final destination while the shipment is enroute. At a minimum, describe your company’s approach to meeting the requirements in Section 7.4, Driver Communication.

4.4 Please describe how your company would handle a refused delivery, as described in Section 7.6, Delivery Acceptance.

The Respondent’s answers should demonstrate its approach in providing Food, Water, and/or Ice for Emergency Operations.

Evaluators will consider how the Respondent’s approach demonstrates its ability to meet the Transportation Management requirements as stated in this component. Evaluators will independently review and score the Respondent’s Technical Proposal using the following evaluation criteria:

Evaluation Criteria Points The response demonstrates a superior approach to meet the Transportation Management requirements as stated in this component.

The response demonstrates a good approach to meet the Transportation Management requirements as stated in this component.

The response demonstrates an adequate approach to meet the Transportation Management requirements as stated in this component.

The response demonstrates a poor approach to meet the Transportation Management requirements as stated in this component.

The response demonstrates an unsatisfactory approach to meet the Transportation Management requirements as stated in this component.

The response demonstrates an inadequate approach to meet the Transportation Management requirements as stated in this component.

Total possible points for Order Management and Tracking 150

5. Supply Chain and Availability – 75 Points Available

Provide a narrative response to the following topics:

5.1 Describe your company’s approach to managing its supply chain and ensuring products are readily available. Include information on the response time frame for orders placed and the length of time from order placement to delivery dispatch.

5.2 Describe your ability to increase the volume of deliveries to multiple Customers over a 24-, 48-, and 72-hour period of time and then to provide a continuous supply over at least two-week period of time. Include a discussion of your supply sources, any pre-positioned resources, and methods of transportation.

5.3 Describe your company’s approach to handling product delays as described in Section 8.1, Product Delays.

The Respondent’s answers should demonstrate its approach in providing Food, Water, and/or Ice for Emergency Operations.

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Evaluators will consider how the Respondent’s approach demonstrates its ability to meet the Supply Chain and Availability requirements as stated in this component. Evaluators will independently review and score the Respondent’s Technical Proposal using the following evaluation criteria:

Evaluation Criteria Points The response demonstrates a superior approach to meet the Supply Chain and Availability requirements as stated in this component.

The response demonstrates a good approach to meet the Supply Chain and Availability requirements as stated in this component.

The response demonstrates an adequate approach to meet the Supply Chain and Availability requirements as stated in this component.

The response demonstrates a poor approach to meet the Supply Chain and Availability requirements as stated in this component.

The response demonstrates an unsatisfactory approach to meet the Supply Chain and Availability requirements as stated in this component.

The response demonstrates an inadequate approach to meet the Supply Chain and Availability requirements as stated in this component.

Total possible points for Supply Chain and Availability 75