Re_ [External] AireSpring - Co
179 KB Posted
- Attached to
- Sports & Playground Supplies
- Solicitation number
- 2024-003
- Issued by
- Georgia
About this file
This email correspondence involves AireSpring, a telecommunications service provider, responding to a customer service record (CSR) request from Mike Windham of Spalding County Sheriff's Department submitted on February 6, 2023. The communication documents AireSpring's assistance with telephone number (TN) porting requests and CSR retrieval for the county's existing telecommunications account (SPID 996H). AireSpring identified 31 active telephone numbers directly under its service and indicated that an additional set of telephone numbers are maintained through its partner carrier MCIMetro. The company advised that CSR requests through MCIMetro could require 4-5 business days for completion and directed the county to use AireSpring's newly implemented Vendor Port-Out Portal (PortControl) for any port-out requests, with registration requiring approximately one business day for activation.
AireSpring provided specific guidance on the porting process, noting that customers must use exact CSR information to avoid port rejections and that telephone bills can serve as alternative documentation when CSR copies are unavailable. The company emphasized the importance of registering promptly in the port-out portal to prevent service interruptions and offered vendor knowledge base resources via Zendesk. No pricing, contract terms, or financial information was included in this customer service correspondence, which primarily served to facilitate the county's transition of telecommunications services and provide technical support for number portability requirements.
Text of this file
From: Larry Samiano To: Larry Samiano; Emmersonn Nicolas; Mike Windham Cc: Lucy Chu; Rizalina Mabahague; Anton Bunag; CSR Subject: Re: [External] AireSpring - Contact Us Form - 1360653 - Spalding County - Sheriff"s Dept - CSR Date: Monday, February 06, 2023 8:00:31 PM Attachments: image001.png image.png image.png NSPE0016490348.xlsx
Hello Emmersonn and Mike, Please see the attached CSR Copy from our partner carrier MCIMetro. In case that the customer is porting out their numbers, please have their gaining carrier to use the exact CSR information to avoid port rejection.
Best Regards, Larry Samiano LNP Coordinator larry.samiano@airespring.com www.airespring.com | Twitter | Facebook | LinkedIn 7800 Woodley Ave | Van Nuys, CA 91406 |USA
From: Larry Samiano <larry.samiano@airespring.com> Sent: Monday, February 6, 2023 3:50 PM To: Emmersonn Nicolas <emmersonn.nicolas@airespring.com>; mwindham@spaldingcounty.com <mwindham@spaldingcounty.com> Cc: Lucy Chu <Lucy.Chu@airespring.com>; Rizalina Mabahague <Rizalina.Mabahague@airespring.com>; Anton Bunag <Anton.Bunag@airespring.com>; CSR <csr@airespring.com> Subject: Re: [External] AireSpring - Contact Us Form - 1360653 - Spalding County - Sheriff's Dept -
CSR
Hello Emmersonn, The following TNs are active with us (Airespring SPID 996H). Unfortunately, we do not provide CSR. Customer would need to use their phone bill from us.
7702284167 7704674076 7704674210 7704674225 7704674233 7704674245
CSR Copy from our partner carrier MCIMetro.
we do not provide CSR. Customer would need to use their phone bill from us.
7704674273 7704674274 7704674282 7704674286 7704674360 7704674373 7704674376 7704674380 7704674384 7704674385 7704674725 7704674727 7704674730 7704674750 7704674757 7704674758 7704674760 7704674761 7704674762 7704674772 7704674774 7704674776 7704675408 7704675411 7704675427 7704675433 7704675463 7704675469 7704675484 7704675489 7704675490
We recently changed our port-out process and now require all port-out requests to be submitted through our Vendor Port-Out Portal.
If you have not registered in the portal yet, you will need to sign up for a free PortControl account to begin.
Sign up here: https://app.porting.com/#/Signup Vendor knowledge base: https://atlc.zendesk.com/hc/en-us/sections/4407860671635-VPOP- Vendor-Portout-Portal
New registrations typically take one business day to activate before you can start submitting port-out requests in the portal. Please be sure to register as soon as possible to avoid any interruption in our process.
For the remaining TNs on the Account, these TNs are active with our partner carrier MCIMetro.
CSR Copy request sent to our partner carrier. Due to the amount of TNs, this may take 4-5 business days. We will send you an email update as soon as we have your requested information/document.
Best Regards, Larry Samiano LNP Coordinator larry.samiano@airespring.com www.airespring.com | Twitter | Facebook | LinkedIn 7800 Woodley Ave | Van Nuys, CA 91406 |USA
From: Emmersonn Nicolas <emmersonn.nicolas@airespring.com> Sent: Monday, February 6, 2023 2:07 PM To: mwindham@spaldingcounty.com <mwindham@spaldingcounty.com>; CSR <csr@airespring.com> Cc: Lucy Chu <Lucy.Chu@airespring.com>; Rizalina Mabahague <Rizalina.Mabahague@airespring.com>; Anton Bunag <Anton.Bunag@airespring.com> Subject: RE: [External] AireSpring - Contact Us Form - 1360653 - Spalding County - Sheriff's Dept -
CSR
Hello Mike, Thank you for reaching out to us.
We’re adding the CSR Team to further assist with your request.
CSR request may take up to 3 business days to be available.
Hello CSR Team, Kindly assist Mike with his CSR request.
Attached is the list of active DIDs on the account.
Thank you.
Best Regards, Emmersonn Nicolas Customer Service How would you rate our Customer Service?
Take the survey now - https://airespringsurvey.issuetrak.com/LoginSurvey.asp?SurveyID=111
800.825.1055 Option 2 | 818.786.9225 Fax
Email: Customer Service customerservice@airespring.com Trouble Tickets tt@airespring.com www.airespring.com | Twitter | Facebook | LinkedIn
-----Original Message----- From: mwindham@spaldingcounty.com <mwindham@spaldingcounty.com> Sent: Monday, 6 February 2023 12:28 pm To: airecare <airecare@airespring.com> Subject: [External] AireSpring - Contact Us Form
This message is from mike windham - mwindham@spaldingcounty.com 7704688981.
I would like request our customer service record, please.
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