PWS ATTACHMENT C - Quality Assurance Surveillance Plan.docx

ATTACHMENT C

Quality Assurance Surveillance Plan Boiler Safety Device Testing Services

C.1 PURPOSE

The purpose of this Quality Assurance Surveillance Plan (QASP) is to provide a systematic method for monitoring contractor performance associated with the Boiler Safety Device Testing Services contract for the VA Central California Health Care System (VACCHCS), Fresno, California.

This QASP identifies the performance standards, surveillance methods, deliverables, acceptable quality levels (AQLs), and Government surveillance responsibilities associated with the contract.

The QASP will be utilized by the Contracting Officer’s Representative (COR) and Contracting Officer to monitor contractor performance and verify compliance with the Performance Work Statement (PWS).

This QASP does not alter, modify, or add to the terms and conditions of the contract. In the event of a conflict between the QASP and the PWS, the PWS shall control.

C.2 GOVERNMENT SURVEILLANCE RESPONSIBILITIES

The COR or designated Government representative is responsible for:

1. Monitoring contractor performance;

2. Reviewing submitted reports and completed Government-provided testing forms/checklists;

3. Verifying required inspection and testing activities were completed;

4. Verifying required documentation was submitted within the required timeframe;

5. Documenting performance deficiencies or concerns;

6. Coordinating access and operational scheduling requirements with Central Energy Plant personnel;

7. Maintaining contract performance documentation;

8. Supporting invoice validation; and

9. Notifying the Contracting Officer of contractor performance concerns.

C.3 PERFORMANCE STANDARDS AND SURVEILLANCE METHODS

C.4 PERFORMANCE DEFICIENCIES

If contractor performance deficiencies are identified, the COR shall document the issue and notify the Contracting Officer for further action as appropriate.

Examples of performance deficiencies may include, but are not limited to:

1. Failure to complete required monthly boiler safety device testing activities;

2. Failure to complete the assigned annual boiler safety device testing/inspection cycle;

3. Incomplete, inaccurate, illegible, or missing Government-provided testing forms/checklists;

4. Late or missing inspection/testing reports;

5. Failure to identify, document, or report deficiencies;

6. Failure to coordinate access, outages, shutdowns, system isolations, equipment openings, or testing activities with VA personnel prior to performance;

7. Unauthorized outage, shutdown, testing activity, or disruption to boiler plant operations;

8. Failure to comply with applicable safety requirements;

9. Use of personnel who do not meet contract qualification requirements; and

10. Failure to correct documentation or performance concerns identified by the COR or Contracting Officer.

C.5 DOCUMENTATION

The COR shall maintain documentation associated with contract surveillance and contractor performance.

Documentation may include:

1. Completed surveillance records;

2. Contractor inspection/testing reports;

3. Completed Government-provided testing forms/checklists;

4. Records of monthly testing activities completed;

5. Records of the assigned annual boiler safety device testing/inspection cycle completed;

6. Identified deficiencies and related communications;

7. Contractor corrective actions or responses;

8. Safety or operational coordination documentation;

9. Performance discussions and communications;

10. Invoice validation documentation; and

11. Other contract administration records associated with contractor performance.

C.6 SURVEILLANCE METHODS

Government surveillance methods may include:

1. Direct observation;

2. Review of completed reports, forms, and checklists;

3. Validation of completed inspection/testing activities;

4. Coordination with VA Central Energy Plant personnel;

5. Review of contractor qualifications, licenses, certifications, and training documentation;

6. Documentation review;

7. Follow-up inspections or verification activities;

8. Review of contractor communications regarding scheduling, access, outages, shutdowns, and equipment openings; and

9. Invoice support documentation review.

C.7 CONTRACTOR PERFORMANCE RECORDS

Contractor performance records and surveillance documentation maintained under this QASP may be utilized to support:

1. Contractor performance evaluations;

2. Invoice validation;

3. Contract administration documentation;

4. Corrective action requests;

5. Contract file documentation;

6. Future acquisition planning; and

7. Any other contract administration action deemed appropriate by the Contracting Officer.