PWS Attachment 5 Performance Requirements_18 Nov 2021.docx
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- Attached to
- Elevator Maintenance and Repair Services (NSWCPD) Federal contract opportunity
- Solicitation number
- N6449822R5000
About this file
This document contains a Performance Work Statement (PWS) and details of a related federal contract opportunity for elevator maintenance and repair services. The PWS outlines key performance objectives, standards, and methods of surveillance for preventative maintenance services, emergency and general repairs, reporting requirements, certifications, service interruptions, and non-wear and tear repairs for elevator systems. Acceptable thresholds are specified for metrics including on-time response and repair completion, report timeliness and accuracy, and completion of inspection and certification requirements. The related federal contract opportunity is solicitation number N6449822R5000 issued by the Naval Sea Systems Command for elevator maintenance and repair services at the Naval Surface Warfare Center in Philadelphia. A pre-proposal site visit will be held on January 24th, with requests to attend due by January 19th. The deadline for submission of questions is January 26th, and proposals must follow the submission and evaluation details in sections L and M of the solicitation.
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Text version
PWS Attachment 5 18 November 2021
PWS Performance Requirements
| Performance Objective |
| Standard |
| Method of Surveillance |
| Acceptable Threshold |
Preventative Maintenance (PM) Services, Reference Section 3.4.1
| All elevators are fully operational at all times, unless otherwise scheduled and approved by the COR. Provide a detailed report/checklist within forty-eight (48) hours of completion. |
| 100% Inspection |
Elevator PMs are completed for each building. 97% completed upon initial inspection and 100% are completed upon final inspection. Reports are submitted within forty-eight (48) hours 95% of the time. Reports are timely and accurate.
Timely and responsive to all service calls, trouble calls and emergency calls, Reference Sections 3.4.1.1 (b), 3.4.1.1 (h), and 3.4.1.1 (i)
| Repairs, general and emergency, are made in a timely manner; the contractor shall respond on the same day for requests submitted before 1200 (noon) and the next day for requests received after 1200; customers are informed of expected repair time. Response and repairs are made within the specified time of twenty four (24) hours. |
| 100% Inspection |
Service calls are responded to on-time 90% of the time. Repairs are completed and elevator returned to service on-time 95% of the time.
| Submission of timely and accurate maintenance and repair reports, Reference Sections 3.4.1.1 (d) and 3.4.1.1 (e) |
| Accurate and complete reports are delivered on schedule. |
100% Inspection
100% of reports are timely and accurate.
Satisfactory/Passing Annual and Five-Year (5-Yr) Certification Report, Reference Section 3.4.1.2
Elevator certifications are completed on schedule. Accurate and complete reports are delivered on schedule.
100% Inspection
100% of the elevators pass and receive certification for use. 100% of reports are timely and accurate.
Service Interruptions, Reference Section 3.3.5
| Contractor shall schedule and perform service to the elevators in a manner that minimally disrupts passenger and freight flow. Contractor notifies COR prior to taking the elevator out of service. |
| 100% Inspection |
Elevator downtime is not to exceed one time per elevator per quarter. Downtime shall not exceed three (3) consecutive days.
| Non-Wear and Tear Repairs, Reference Sections 3.4.2 and 3.4.2.1 |
| Work is accomplished in accordance with the requirements of the scope of work. The elevator does not present a danger to personnel or equipment. |
| 100% Inspection |
| 95% of the work is completed upon initial inspection and 100% of work is completed upon final inspection. |
PWS Attachment 5, Page 2 of 2
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