PWS 25 Aug 25.pdf

Eglin Air Force Base

PEFORMANCE WORK STATEMANT

Performance Work Statement

For

Aircrew Flight Equipment Services

At

Eglin Air Force Base (AFB), Florida

25 August 2025

AFE Contract PWS

Table of Contents SECTION I: GENERAL – Page 4

1. GENERAL

2. SPECIFIC TASKS

3. MINIMUM QUALIFICATIONS – Page 9

4. DELIVERABLES

5. CONTRACTOR PHASE-IN AND PHASE-OUT TRANSITION

6. SMALL BUSINESS SUBCONTRACTING PROGRAM

SECTION II: SERVICE SUMMARY (SS) – Page 12

1. GENERAL

2. CONTRACT OFFICER REPRESENTATIVE (COR) SURVEILLANCE

3. PERFORMANCE ASSESSMENT – Page 13

4. SERVICES SUMMARY (Table)

5. QUALITY CONTROL

6. QUARTERLY PROGRESS MEETINGS

SECTION III: GOVERNMENT FURNISHED PROPERTY AND SERVICES – Page 18

1. GOVERNMENT FURNISHED PROPERTY AND SERVICES

2. GROUNDS MAINTENANCE

3. PEST CONTROL

4. OFFICIAL MAIL AND DISTRIBUTION

5. REFUSE COLLECTION AND RECYCLING

6. EMERGENCY SERVICES – Page 19

7. TELEPHONE SERVICE

8. UTILITIES

9. WORKSPACE

10. GOVERNMENT FURNISHED PROPERTY (GFP) – Page 20

11. COMPUTERS/INFORMATION TECHNOLOGY EQUIPMENT (ITE)

12. PROPERTY CONTROL PROCEDURES

13. FACILITY ABUSE/VANDALISM

14. MAINTENANCE SUPPLY

15. AUTOMATED DATA SYSTEMS

16. CONTRACTOR FURNISHED PROPERTY AND SERVICES

17. CONTRACTOR TRAVEL

SECTION IV: GENERAL INFORMATION – Page 22

1. PERIOD OF PERFORMANCE AND HOURS OF OPERATION

2. CONTRACTOR PERSONNEL

3. ORGANIZATIONAL CONFLICT OF INTEREST (OCI)

4. PERSONAL CONFLICT OF INTEREST (PCI) – Page 26

5. CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS

6. STRIKE PLAN

7. EXERCISE/EMERGENCY OPERATIONS

8. MILITARY PERSONNEL

9. LABOR DISRUPTIONS – Page 27

10. CONSERVATION OF UTILITIES

11. GREEN PROCUREMENT PROGRAM

12. ENVIRONMENTAL PROTECTION

13. SECURITY

14. SAFETY – Page 32

15. MISCELLANEOUS INFORMATION

Workload Hours Estimate Per Year – Page 37

APPENDIX I: DEFINITIONS AND ABBREVIATIONS – Page 40

APPENDIX II: APPLICABLE FORMS AND PUBLICATIONS – Page 41

APPENDIX III: AIR FORCE PUBLICATIONS – Page 48

Acceptable Quality Level Listing – Page 50

SECTION I

1.0 GENERAL

This contract provides non-personal services to Aircrew Flight Equipment (AFE) maintenance services. The Government shall not exercise any supervision or control over the contract and the services the contractors are performing. All contractors shall be accountable solely to the Contractor who, in turn is responsible to the Government. This PWS is written for 3 employees and 1 full time equivalent QA Manager with the possibility of over-time.

1.1 CONTRACT DESCRIPTION

All Aircrew Flight Equipment (AFE) duties outlined in this Performance Work Statement (PWS) shall be performed by the Contractor to the standards specified herein. The Contractor will provide all tools and equipment required for performance, except for Government Furnished Property (GFP) and services as detailed in this PWS. The Contractor is responsible for planning, coordinating, and monitoring all activities to ensure disciplined work performance and the efficient allocation of resources. Critical to successful contract performance is the Contractor's responsibility to maintain consistent communication with the Contracting Officer (CO) and the Contracting Officer Representative (COR), immediately reporting any potential impediments to timely performance. The Contractor must implement and maintain robust management control systems to effectively plan, direct, and control all contract activities.

1.2 BACKGROUND

Previously, these services were provided through a single prime contractor, operating as a fully integrated back shop within Aircrew Flight Equipment (AFE). The new Performance Work Statement (PWS) will utilize three contractors and one full-time equivalent (FTE) Quality Assurance Manager. The personnel who have held this position possess extensive experience (30-40+ years) and are highly skilled in ensuring safety and minimizing discrepancies.

1.3 INHERENTLY GOVERNMENTAL FUNCTION

The Contractor is prohibited from performing inherently governmental functions as defined in Federal Acquisition Regulation (FAR) Subpart 7.5 under this Performance Work Statement (PWS).

1.4 PERIOD OF PERFORMANCE

This is a one (1) year contract with (4) option years.

1.5 PERFORMANCE LOCATION

The Contractor's services will be performed in Building 32 at Eglin Air Force Base, FL, primarily in support of the 96th Test Wing (TW) and its geographically separated units (GSUs) that fall under the 96th OSS AFE Flight. These supported units include:

40th Flts, Eglin AFB

413 Flts, Hurlburt AFB & Duke Field AFB

417th Flts, Eglin AFB

85th Flts, Eglin AFB

WACO

Any other supporting agreements.

1.6 SPECIFIC TASKS

The Contractor Shall:

1.6.1 The Contractor shall establish and perform Aircrew Flight Equipment (AFE) functions, including parachutes, floatation equipment, fabrication repairs/ local manufacturing [that supports the 96th TW with mission essential items that may help with safety of the aircraft or personnel], and management programs (detailed below), in accordance with applicable Technical Orders (TOs) and Air Force Guidance.

1.6.2 The Contractor shall provide the following services for assigned Aircrew Flight Equipment (AFE) aircraft-installed parachutes and floatation equipment:

In-shop inspection

Repair

Repack

Modification All maintenance performed by the Contractor will be documented in the Aircrew Flight Equipment Records Management System (AFERMS) in accordance with applicable guidance. The Contractor's performance shall meet the following standards:

Validated inspection failures shall not exceed two (2) per month.

Discrepancies shall not exceed the Allowable Quality Levels (AQLs) specified on the last page of this PWS or the newest updated version on the AFE HAF SharePoint.

1.6.3 Perform in-shop repair and modification of aircrew flight equipment, including anti- G suits, anti-exposure suits, harnesses, survival kits, and helmet snaps. All work will be documented in AFERMS and IMDS according to applicable technical orders and Air Force regulations. The turnaround time for all repairs and modifications is five (5) duty days. Quality control will be maintained with a maximum of two (2) validated inspection failures per month and adherence to the AQL minimum discrepancy levels outlined on the last page of this PWS or the newest updated version on the AFE HAF SharePoint.

1.6.4 Quality Inspectors (QIs) are responsible for performing Quality Control Inspections (QCIs) to ensure equipment meets stringent standards. A minimum of 10% of each equipment type inspected daily will undergo a QCI. QIs will conduct 100% QCIs on critical equipment, including multi-placed life rafts, all inspected/repacked parachute assemblies, newly built equipment (Harnesses, Helmets, LPUs), equipment received from supporting agencies, and all items requiring and IPI IAW AFMAN11-301V1.

Performances will have no more than 2 major validated inspection failures per month and adhering to AQL minimum discrepancy levels outlined on the last page of this PWS or the newest updated version on the AFE HAF SharePoint.

1.6.5 Provide in-shop repair services for flight suits and flight jackets, excluding the application of patches and rank insignia.

1.6.6 This contract requires the provision of comprehensive maintenance and overhaul services for sewing machines, encompassing both minor and major repairs. The Contracting Officer Representative (COR) will assess each machine's condition and determine whether repair or replacement is the appropriate course of action.

1.6.7 Provide local manufacturing capability to support the flying squadron's mission requirements. This includes monitoring all local manufacturing work order requests and fulfilling them as needed. Test and Development and Special Mission organizations may require specialized projects that, while not explicitly covered by technical orders, must adhere to engineered specifications. The Contractor must ensure that all locally manufactured items are directly related to enhancing the safety of both personnel and aircraft.

1.6.8 The contractor is responsible for developing and managing programs for the following areas, adhering to AFMAN11-301v1 & v2 and all applicable Air Force Guidance:

Time Change Forecasts

Munitions

Equipment Management

Composite Tool Kits (CTK)

Hazardous Communication

Technician Training & Certification

Technical Order (TO) maintenance

Air Force Technical Order (AFTO) forms documentation

Defense Property Accounting System (DPAS)

MyTraining (and all related subsystems and AFE-containing systems)

Housekeeping

Supply Procedures

Physical Security

Conservation of Utilities

Safety

Fire Prevention

Environmental Protection

Facilities Management Performance standards require no more than two (2) validated inspection failures per month and compliance with AQL minimum discrepancies as detailed on the last page of this PWS or the newest updated version on the AFE HAF SharePoint.

1.6.9 PROGRAM MANAGEMENT

1.6.9.1 Manage programs to ensure contract compliance. While program management may vary due to the unique maintenance requirements of this contract, all programs must adhere to applicable Air Force standards and guidelines

1.6.9.2 Time Change Forecast: The contractor will provide time change forecast data to the AFES/COR for tracking purposes. The government will requisition all time change components, which will be stored within the contractor's work area.

1.6.9.3 Munitions: The contractor is responsible for maintaining a weapons safety program to ensure the safe short-term storage of munitions that are awaiting time change procedures.

1.6.9.4 Equipment Management: The contractor will document all contractor-owned equipment in the system of record selected by the government. Program Management will then be responsible for managing that equipment.

1.6.9.5 The contractor is responsible for maintaining programs that strictly adhere to all applicable technical guidance, Air Force Regulations, and Instructions for the following areas:

CTK (Composite Tool Kits)

Technical Orders

Housekeeping

AFTO documentation

Conservation of Utilities

Technician Training & Certification

Safety

Fire Prevention

Environmental Protection

Hazardous Communication

Facilities

1.6.10 The contractor is responsible for identifying any deficiencies in parts and components. Upon discovery of a deficiency, the contractor shall prepare a deficiency report (DR) and submit it to the Deficiency Report Manager. This process must be followed in accordance with the guidelines outlined in AFI 21-101, paragraph 9.27, and Technical Order 00-35D-54.

1.6.11 The Quality Control Manager (QCM) will plan, schedule, and ensure appointed Quality Control Inspectors, including the QCM, accomplish periodic program reviews in accordance with AFMAN11-301V1 paragraph 6.5. Results of inspections will be documented in the AFE Records Management System (AFERMS), and all corrective action remarks will include at a minimum: the source reference, page, paragraph number, date corrected, corrective actions taken, and initials of person correcting the discrepancy.

Inspection reports will be provided via email by the QCM to the COR, at the close of business on the last duty day of each week.

1.6.12 The QCM shall submit a monthly report to the COR no later than five (5) duty days after the end of the reporting month. This report will summarize inspections and evaluations, including visual information/graphs. A trend analysis will be included quarterly. The summary must address pass/fail rates on all inspections, Evaluator Proficiency Evaluation (EPE) results, follow-up inspections, and completed shop-specific checklists. QC inspector’s inspections shall be displayed separately, using a format approved by the COR. The monthly report shall consist of ELMS/AFERMS QC/QA report from both the 85th and 96th AFE warehouses.

1.7 JOB ORDER NUMBER(JON) REIMBURSABLE FOR SUPPLY FROM BASE

LOGISTICS

The contractor shall provide the COR with a monthly report of all items ordered through the Integrated Maintenance Data System/Standard Base Supply System (IMDS/SBSS) to support JON projects/customers. The Government will provide the current JONs/forms for cost reporting

1.7.1 JON LABOR COST ACCOUNTING: The Contractor shall provide the COR a monthly report of all labor hours expended supporting projects/customers. The Contractor shall use electronic media (provided by the COR), to include project/customer’s JON, shop, number of hours, expended, hourly rate to be charged by the customer.

1.7.2 JON REIMBURSABLE FOR SUPPLIES AND PARTS: The contractor will provide the COR with a monthly report detailing all supplies and parts used in support of JON projects/customers. The Government will provide the current JONs/forms for cost reporting.

1.8 HISTORICAL DATA

The scope of the AFE tasks described above has previously required a workload equivalent to four (4) full-time employees, excluding management.

1.9 MINIMUM QUALIFICATIONS

1.9.1 Contracts used to obtain AFE services must include provisions to verify that contractor personnel possess the requisite knowledge, skills, and abilities to effectively manage and inspect flight equipment, ensuring safety and compliance with applicable criteria from the Air Force, FAA, ICAO, sister services, and NATO.

1.9.2 The requirements for specific management and technical training, experience, and responsibilities for all Aircraft Flight Equipment (AFE) positions are detailed within this Performance Work Statement (PWS).

1.9.3 Contracts and personnel selected to fill AFE positions performing equipment inspection and maintenance duties must meet the following minimum requirements:

Must be USA Citizen.

Qualification to operate a government vehicle according to AFI 24-301, when required to perform assigned duties.

Passing color vision, as defined by correctly identifying at least 10 of 14 Isihara Plates.

Ability to speak clearly and distinctly.

Distance and near visual acuity correctable 20/20.

No record of claustrophobia or claustrophobic tendencies.

Must secure/maintain access to the Air Force Network.

1.9.3.9 Personnel Qualifications: All contractors or equivalent personnel (internal or external new hires) in this career field must meet one of the following requirements:

Graduate of the USAF AFE Course

Graduate of Aircrew Life Support (AFSC 1T1X1) and/or Survival Equipment (AFSC 2A7X4) technical training courses

Completion of a sister-service equivalent course (e.g., US Navy Personal Recovery, US Army Aviation Life Support Equipment)

Hold a Federal Aviation Administration (FAA) certified equivalent background

The contractor must provide evidence of these qualifications for all contract employees to the Contracting Officer Representative (COR) within seven (7) calendar days of contract award."

1.10 DELIVERABLES

Below is a list of deliverables under the contract:

TITLE PWS Paragraph Delivery Date Subcontracting Plan See 1.11 Within 30 Days After Award

Monthly QC Summary Report

See 1.6.1.2 5 Duty Days After Month Summary

Quality Control Plan See 2.4.2 Within 60 Days After Award Property Control Plan See 3.5 Within 30 Days After Award Manpower Reporting See 4.2.2 No later than 31 October of

Each Calendar Year.

Training Plan (Contractors and Active-Duty personnel, if applicable.)

See 4.2.3.4 Within 30 Days After Award

Mission Essential Contingency Plan

See 4.5.3 Within 30 Days After Award

Strike Plan See 4.6 Within 30 Days After Award Contingency Plan See 4.7 Within 30 Days After Award Safety and Health Plan See 4.14.1 Within 30 Days After Award

1.10.1 Data: The Government shall have unlimited rights, title, and interest in and to all deliverables produced or furnished under this contract.

1.10.2 Inspection: The Government will inspect deliverables within seven (7) workdays of receipt.

1.11 CONTRACTOR PHASE-IN AND PHASE-OUT TRANSITION

Phase In:

Prior to the performance start date, a thirty (30) day transition period is provided for the contractor to:

Facilitate security checks for all personnel.

Ensure all personnel obtain proper identification cards IAW AFFARS 5352.242.9001, Common Access Cards (CAC), and line badges.

Establish necessary email and database accounts.

Complete all required contractor employee training.

Develop any necessary quality, training, work plans, and procedures Phase Out:

The outgoing contractor shall provide reasonable access to its personnel for employment interviews by the incoming contractor. The scheduling and conduct of these interviews must be carefully managed to avoid undue interruption of contract work.

1.12 SMALL BUSINESS SUBCONTRACTING PROGRAM

Subcontracting Plan Requirements:

Applicability: Contractors receiving awards exceeding the simplified acquisition threshold must submit a subcontracting plan within thirty (30) days of award.

Plan Content: The plan must outline goals for the following categories: small business, small disadvantaged businesses, HUBZones, women-owned small businesses, service-disabled veteran-owned small businesses, veteran-owned small businesses, Historically Black Colleges and Universities and Minority Institutions, and Alaska Native Corporations and Indian Tribes. It must also include the ten (10) other elements identified in FAR 19.704 and FAR Clause 52.219-9.

Exceptions: A subcontracting plan is not required if:

o There are no subcontracting opportunities.

o The contract is awarded to a small business.

o The contract is for personal services.

o The contract is performed entirely outside the US and outlying areas.

Plan Types: Contractors may use a standard subcontracting plan, a commercial plan (for commercial items), or the DoD comprehensive (test) plan (see FAR 19.704 and 52.219-9 for guidance).

1.12.1 The contractor shall submit the following subcontracting reports in accordance with the schedule outlined below:

Report Type Reporting Period Due Date

Individual Subcontracting Report (ISR)

Semi-annually: March 31, September 30

30 days after the end of the reporting period (unless otherwise directed)

ISR (Final) Upon Contract Completion 30 days after contract completion

Summary Subcontract Report (SSR)

Semi-annually: March 31 (6 months), September 30 (12 months)

30 days after the end of the reporting period

SSR (Commercial Plan) End of Government Fiscal Year

30 days after the end of the Government's fiscal year

The Government will utilize the most recent Individual Subcontracting Report (ISR) and/or Summary Subcontract Report (SSR) submitted by the Contractor for the purposes of Contractor Performance Assessment Reporting System (CPARS) rating, without regard to any discrepancies between the rating period and the subcontracting reporting period.

SECTION II

2. SERVICE SUMMARY (SS)

2.1 GENERAL

This contract defines performance objectives that directly support mission-essential items. A performance threshold, representing the minimum acceptable service level, is established for each objective. While meeting these thresholds is crucial for mission success, all performance requirements outlined in this PWS will be monitored to ensure overall contract compliance.

2.2 CONTRACT OFFICER REPRESENTATIVE (COR) SURVEILLANCE

Contracting Officer Representatives (CORs) act as the Contracting Officer's (CO) representatives in administering this contract. Following contract award, the contractor will receive a letter identifying the COR and outlining their specific duties and authorities. Note that the COR is not authorized to modify any contract terms or conditions. The Government will inspect and evaluate the contractor's performance to ensure services are delivered in accordance with the contract requirements. The COR will utilize the contractor's work schedule (or a modified version) to document validation results, which will serve as the official Air Force record of contractor performance. Government surveillance of tasks or methods not explicitly listed in the PWS may occur during the contract performance period, as provided for by the Inspection of Services clause and standard inspection procedures. Any action taken by the CO as a result of such surveillance will be in accordance with the contract terms.

2.2.1 The Government's evaluation of contractor performance will be conducted as outlined in the Quality Assurance Surveillance Plan (QASP). The Government retains the flexibility to adjust the frequency of quality assurance inspections based on the contractor's performance:

Increased Inspections: The Government may increase inspection frequency due to repeated failures discovered during surveillance inspections or in response to repeated customer complaints.

Decreased Inspections: The Government may decrease inspection frequency if contractor performance consistently meets or exceeds expectations.

2.2.2 The following procedures will be followed to address instances of defective performance:

Defective Performance Observation: Upon observing defective performance, the COR will require the Contract Manager or on-site representative to initial the observation. This initial signifies acknowledgement of the observation only and does not constitute concurrence with the finding.

Corrective Action Request (CAR) Initiation: In the event that a performance threshold has not been met or required contractor performance has not been accomplished, the COR will initiate a CAR and forward it to the Contracting Officer (CO) for official issuance to the contractor.

Contractor Response to CAR: The contractor is required to respond to the CAR in accordance with the instructions provided therein and return the completed CAR to the Contracting Officer (CO) within ten (10) calendar days of receipt."

2.3 PERFORMANCE ASSESSMENT

The Government will continuously assess contractor performance, documenting both strengths and weaknesses throughout the contract's duration. All service performance will be evaluated to determine compliance with contract requirements. In cases of unacceptable service, the preferred course of action is reperformance by the contractor at no additional cost to the Government, when feasible.

2.3.1 Periodic Surveillance: The COR will employ a "spot check" evaluation method, performing periodic surveillance of contractor services. The surveillance schedule (daily, weekly, monthly, quarterly, semi-annually, or annually) will be adjusted based on ongoing assessment of quality trends, allowing for increased or decreased frequency as needed.

2.3.2 100 Percent Inspection: This method requires the COR to conduct a 100% inspection of all tasks performed. It is appropriate for tasks that occur infrequently and typically apply to safety and/or security-related tasks, unless mandated by an Air Force Instruction (AFI) or industry standard.

2.3.3 Major Non-Conformance: A major non-conformance is any deviation that significantly increases risk to the Government, negatively impacting mission, safety of personnel and/or equipment, performance (quality), compliance, schedule (delivery), or cost. This includes exceeding Acceptable Quality Levels (AQLs) or failing to follow a Technical Order (TO). Furthermore, a pattern of repeat (occurring the following month) or recurring (within three (3) months) minor non-conformances indicates a failure of preventative measures and will be classified as a major non-conformance, reflecting the increased risk and diminished confidence in the quality of provided services.

2.3.4 Minor Non-Conformance: Minor non-conformances do not adversely affect mission, safety, performance, schedule, or cost, nor do they typically increase risk to the Government. They fall within the AQL and are not caused by the Government.

2.3.5 Customer Complaints: The COR will receive and investigate all customer complaints and is responsible for validating their legitimacy. In cases of disagreement between the COR and the Contractor, the CO will make the final determination on the validity of the complaint. Validated complaints must be corrected as soon as possible

2.3.6 Corrective Action Request (CAR) Process:

A CAR will be issued whenever a Performance Threshold is not met. The process for submitting and responding to a CAR is as follows:

1. Issuance: The Contracting Officer (CO) will forward the CAR to the Contract Manager.

2. Contractor Response: The Contractor must respond within fifteen (15) calendar days of receipt, providing a comprehensive analysis that includes:

Root Cause Analysis: Identification of the defect's root cause, using the "5 Whys" technique.

Immediate Corrective Action: Description of the actions taken to correct the specific defect.

Impact Assessment: Actions taken to determine if other products or services are affected by the same or similar deficiency.

Preventive Action: Actions implemented to prevent the recurrence of the defect.

Implementation Date: The date the corrective action will be implemented.

3. CO Review and Feedback: The CO, in consultation with the Contracting Officer Representative (COR), will review the Contractor's response. If the proposed root cause or corrective action is deemed unacceptable, the response will be returned for revision.

4. Resubmission: The Contractor must resubmit the corrected response within two (2) duty days. Only one (1) returned report is permitted per month.

Late or subsequent returned reports will result in a failed Quality Control (QC) evaluation.

2.3.7 Contractor Performance Assessment Report: Depending on the contract's estimated value, formal assessment and reporting of Contractor performance will be documented using the Contractor Performance Assessment Reporting System (CPARS).

The Contractor will receive a copy of their initial assessment 425 days after the contract award date. The Contractor then has 60 days to review the assessment and submit comments for consideration before it is finalized. All parties must protect Past Performance assessment reports, and Government personnel will treat them as "For Official Use Only/Source Selection Information" in accordance with FAR 2.101 and 3.104.”

2.3.8 Past Performance Information (PPI): PPI can be provided to other Government agencies, as requested.

SERVICES SUMMARY

Performance Objective PWS

Paragraph Performance Threshold

1 The Contractor shall provide in-shop inspection, repair, repack, and modification of assigned Aircrew Flight Equipment (AFE) aircraft installed parachutes and flotation equipment in accordance with all applicable technical orders, publications, and messages.

Para. 1.6.2 Not more than two (2) major validated inspection failures per month and no more than listed AQL minimum discrepancies in Appendix 4.

2 Provide in-shop repair and modification of aircrew specific equipment in accordance with all applicable technical orders, publications, and messages. (e.g, g-suits, harnesses, anti-exposure suits, survival kits and helmet snaps).

Para. 1.6.3 No more than two (2) major validated inspection failures per month and no more than listed AQL minimum discrepancies in Appendix 4.

3 The Contractor shall provide management programs for Technical Order/Operating Instructions, Safety, Supply, Hazardous Communication (HAZCOM), Technician Training & Certifying, Explosive Safety, Composite Tool Kit (CTK), and Test, Measurement and Diagnostic Equipment (TMDE) as outline AFMAN11-301V1 and all applicable supplements.

Para. 1.6.8 No more than two (2) major validated inspection failures per month and no more than listed AQL minimum discrepancies in Appendix 4.

4 The Contractor shall provide in-shop repair and modification of AFE anti-G garments, torso harnesses, and dual helmet visor snap fittings in accordance with all applicable technical orders, publications, and messages.

Para. 1.6.3 Must complete each piece of equipment within five

(5) duty days of receipt unless mission dictates a faster turn-around time.

5 Provides QCI’s on at least ten (10) percent of each type of equipment inspected daily and 100 percent of all repacked parachutes, life rafts, any item received from other supporting agencies, build-ups, and all equipment requiring an IPI IAW AFMAN 11- 301V1.

Para. 1.6.4 No more than two (2) major validated inspection failures per month and no more than listed AQL minimum discrepancies in Appendix 4.

2.4 QUALITY CONTROL:

The Contractor shall comply with the requirements of FAR 52.246-4, Inspection of Services

– Fixed Price, and FAR 52.212-4(a), Commercial Terms and Conditions— Inspection/Acceptance, by developing and maintaining a comprehensive quality control program. This program will ensure that all services meet the standards outlined in this Performance Work Statement (PWS), adhere to all applicable laws and regulations, and reflect the industry’s best commercial practices.

2.4.1 Reviews of Audits: COR reviews result of the Contractor’s accepted quality management system audits and related quality metrics.

2.4.2 Quality Control Plan (QCP): Within sixty (60) days of contract award, the Contractor must submit a Quality Control Plan (QCP) to the Contracting Officer (CO) for acceptance. The CO will notify the Contractor whether the plan is accepted or requires modification. If modifications are required, the Contractor must resubmit a revised QCP for acceptance within sixty (60) days of notification.

The QCP must, at a minimum, include the following elements:

Inspection System: A comprehensive description of the inspection system covering all services. This description must include:

Specific areas to be inspected on both scheduled and unscheduled bases.

Frequency of inspections.

Title and organizational placement of the inspector(s).

Defect Prevention: A description of the methods used to identify and prevent defects in the quality of services performed.

Record Keeping: A description of how inspection and corrective/preventative action records will be maintained. All records must document inspections performed and any corrective or preventative actions taken.

2.4.3 The Contractor shall develop and maintain a formal, compliance-oriented Quality Control Plan (QCP) that outlines the responsibilities of each inspector and details the processes for documenting, implementing, maintaining, and ensuring compliance with all requirements of this Performance Work Statement (PWS).

At a minimum, the QCP shall include:

A routine inspection list consistent with the guidance provided in the Air Force Manual (AFMAN) 11-301 series.

Documentation of related job standards, including accuracy and necessity criteria.

Acceptable Quality Levels (AQLs).

A Quality Control (QC) inspector training plan.

2.4.4 Quality Control (QC) Inspector Training and Evaluation:

QC inspector training shall cover evaluation techniques, methodologies to ensure consistent inspections across all inspectors, proper inspection documentation, and procedures for conducting and documenting follow-up inspections. All QC inspector training will be documented on Air Force (AF) Form 623 and maintained in the Contractor's training records.

Within fifteen (15) days of a QC inspector's start date or assignment, the Quality Control Manager (QCM) will conduct an initial Evaluator Proficiency Evaluation (EPE). This EPE, which requires prior notification to the Contracting Officer Representative (COR), will consist of one Personal Evaluation (PE) and one evaluation of the inspector's use of Technical Orders checklists to verify program compliance.

Inspectors must pass the EPE before performing unsupervised technical evaluations and inspections. All QC inspectors, including augmentees, require an annual EPE. This annual training will be tracked in the Contractor's training records.

2.4.5 Inspectors are only required to be familiar with the requirements and procedures of the tasks they evaluate. Quality Control (QC) is responsible for scheduling and conducting the following types of inspections:

Technical Inspection (TI): Evaluates maintenance actions or inspections against technical guidance (e.g., TOs, work cards, OEM manuals). TIs assess job proficiency, training effectiveness, and compliance with technical data. TIs can be performed during maintenance (In-Process Inspection - IP) or after completion (Equipment Condition - EC).

In-progress Inspection (IPI): Evaluates maintenance tasks, including review of aircraft/equipment forms, Special Certification Rosters (if required), TMDE (if used), technical data usage and currency, tool usage and care, and post-maintenance FOD checks of the work area. All standards will be upheld with AFMAN 11-301V1 and other applicable data.

Follow-up: These inspections determine the effectiveness of corrective actions for all Contractor Observation Report (COR) findings (major or minor). QC (not augmentees) will conduct follow-up inspections for all COR findings. Each follow-up inspection will be documented with the report number, a clear explanation of the inspection process and results, and provided to the COR. A list of all pending follow-up inspections, including report number, shop, due date, and finding, will be sent to the COR by the 5th of the following month.

Failure to Insist on Compliance: The Government's failure to enforce any contract term or condition in one or more instances does not waive its right to future enforcement of those terms or conditions. The Contractor remains fully obligated to perform all contractual obligations.

2.5 Quarterly Progress Meetings:

Quarterly performance review meetings between the Government (CO, PM, FSM, COR, and other personnel as needed) and the Contractor will occur if any party requests. The Contractor can also request meetings with the CO. The CA will record, and file written minutes of meetings deemed necessary by the CO or CA; these minutes will be signed by the PM and the CO or CA. The Contractor must submit any written objections to the minutes to the CO within 10 calendar days of receipt.

2.5.1 The following issues, at a minimum, shall be discussed:

Identify opportunities to improve contract performance.

Address any necessary contract modifications.

Review unsatisfactory inspection findings.

Review valid customer complaints related to performance objectives.

Evaluate the Contractor’s steps to prevent future issues.

The Contractor shall provide a summary of unsatisfactory inspections and customer complaints, highlighting any identified trends.

SECTION III

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES: The Government will provide the following for contract-related work:

Automated Data Processing Equipment: Computers, LAN access, email, and internet.

Custodial Service: Restroom cleaning in base facilities, IAW the base custodial contract.

Direct inquiries regarding scheduling and service levels to the COR.

Employee Training: Limited to the following:

COURSE TITLE FREQUENCY/DURATION REQUIRED FOR

Cyber Awareness Training

Annual /1 hour All Personnel

Fire Extinguisher Training Initial / 1 hour All Personnel IMDS Training Initial / 1 Hour All Personnel Cyber Awareness Challenge

Initial / 1 Hour All Personnel

Hazardous Waste Awareness Training

Annual / 2 Hour All Personnel (who work with hazardous materials/issue points)

Technical Order Training Beginner and Advanced / 8 Hours

All Personnel (who maintain TO Libraries)

Records Management Initial / 4 Hours Annual / 4 Hours

Chief of the Office Record and Records Custodians

AFERMS (Aircrew Flight Equipment Records Management System)

Initial / 40 Hours All Personnel (requiring

AFERMS)

CA/CRL and SPRAM Custodian Training

Initial / 3 Hours Annual / 2 Hours

All Personnel (assigned as equipment/SPRAM custodian

Level I – Antiterrorism Awareness Training (AT)

Initial / 1 Hour All Personnel

3.1 Grounds Maintenance: The Government will provide grounds maintenance unless otherwise specified in the Performance Work Statement (PWS).

3.2 Pest Control: The Government will provide insect and rodent control services.

Requests for service should be directed to the building's Facility Manager.

3.3 Official Mail and Distribution: The Base Information Transfer System (BITS) at 504 N. Barrancas Ave, Bldg 32, Eglin AFB, FL 32542-5410, is available for official Government mail, messages, and information pickup and distribution.

3.4 Refuse Collection and Recycling: The Government will provide refuse collection services. The Contractor is responsible for regularly disposing of refuse in the nearest dumpster. The Contractor must comply with all installation recycling programs, refuse volume reduction programs, and hazardous waste collection policies as outlined in the

PWS.

3.5 Emergency Services:

Security Forces Squadron: (850) 882-2000

Fire Protection: 911

3.6 Telephone Service: The Government will provide local and DSN telephone service for OFFICIAL USE ONLY at no cost to the Contractor. The Contractor is responsible for all commercial long-distance call charges.

3.7 Utilities: The Government will provide electricity, water, and sewage at no additional cost to the Contractor. The Contractor must instruct employees in utility conservation practices and prevent the waste of utilities, including turning off water faucets/valves after use.

3.8 Workspace: The Government will provide workspace in Building 32.

Building Number Sq. Footage Use Bldg 32, Rm 102 80 Sq. ft Office Bldg 32, Rm 125 320 Sq. ft Office

Bldg 32, Rm 119B 2490 Sq. ft Fabrication Repair Section Bldg 32, Rm 118 3564 Sq. ft Parachute Packing and

Repair Section Bldg 32, Rm 105B 2306 Sq. ft Sewing Section Bldg 32, Rn 103 4392 Sq. ft Parachute Repair

NOTE: Building 32 is a shared facility.

Employee Parking: South side of building "Follow-Me" Vehicle Parking (Contractor-Furnished): Flight line side

3.9 Government Furnished Property (GFP): Inventory and Acceptance: Within 30 days of contract award, the Contractor and a Government representative will conduct a joint inventory of all GFP listed in the GFP Attachment. The Contractor will sign a receipt for all equipment provided. The Contractor will determine and certify the working order and condition of each item. Any missing or non-functional equipment will be documented.

Inventory Participation: If the Contractor chooses not to participate in the joint inventory within the 30-day timeframe, the Contractor accepts the Government's listing and stated condition of the GFP as accurate.

Disagreement on Equipment Condition: If the Contractor participates in the inventory but disagrees with the Government's assessment of an item's working order, the equipment will either be declared as excess or the matter will be referred to the Contracting Officer (CO) for resolution.

Property Custodian: Throughout the contract, the Contractor will designate a property custodian responsible for receiving and accounting for all GFP.

Annual Inventory and Audit: By the completion or extension of each yearly option, the Contractor will conduct an inventory of all GFP, and the PLCO will perform an audit.

Maintenance and Repair: The Government will repair/maintain all GFP, depending on the contract type and applicable clauses (e.g., 52.245-2(a) "as-is, where-is" condition), unless the damage was caused by the Contractor's willful negligence.

3.10 Computers/Information Technology Equipment (ITE):

ITE Custodian Training: Within 60 days of contract award, the Contractor will obtain Government-provided Information Technology Equipment Custodian training.

ITE Inventory Management: The Contractor will account for all ITE through the Air Force Equipment Management System Asset Inventory Management, in accordance with AFMAN 17-1203, Information Technology Asset Management.

ITE Inventory Scope: This inventory includes all sensitive IT equipment, such as computers, monitors, external hard drives, scanners, and fax machines.

Hardware/Software Maintenance: The Government will repair or replace Government-furnished computer hardware and/or software at the discretion of the Contracting Officer Representative (COR).

Cleaning: The Contractor will perform limited cleaning of exterior cases, monitors, and external drives as needed.

Software Updates: The Contractor will contact the 96 OSS Information Technology Office when Government-furnished software updates and patches fail to update automatically on LAN-based computers.

3.11 Property Control Procedures: The Contractor must submit a written Property Control Plan to the Contracting Officer (CO) no later than thirty (30) days after contract award. The plan must meet the requirements outlined in the GFP clauses of this contract.

3.12 Facility Abuse/Vandalism: The Contractor is required to immediately notify the Contracting Officer Representative (COR) and Security Police of any suspected facility abuse or vandalism. The Government has final authority in determining the validity of all suspected cases of abuse, neglect, or vandalism. If the facility is improperly maintained or abused by the Contractor, all resulting damage will be repaired at the Contractor's expense, in accordance with the GFP clauses of this contract.

3.13 Maintenance Supply: The Contractor will update the Supply Organization code from the 96 MXG to the 96 OSS/OSL, effective on the contract performance start date. The Contractor will perform supply functions as detailed in DAFI 21-101, DAFI 21-101 AFMC Supplement (Chapter 9), AFI 23-101, and all applicable Technical Orders (TOs) and Air Force guidance to meet the requirements of this PWS. The Contractor is responsible for ordering all necessary parts and equipment through their assigned supply point(s). The Contractor must ensure appropriate organizational codes and supply processes are used when ordering assets to allocate funding to the correct Major Command (MAJCOM) that owns the end item (e.g., 53rd aircraft use 53rd funding).

3.14 Automated Data Systems: The Contractor will use AFERMS to document equipment maintenance performed. The Contractor will perform an acceptance inspection, including re-identification of equipment as agreed upon with the Government. The Government will provide IMDS work orders to the Contractor to identify damaged equipment requiring repairs and inspection maintenance. Either an AFTO Form 3350 or a DW01 will accompany all equipment delivered to the Contractor. The Contractor will also use MyTraining to document all trainings conducted on Active Duty personnel or AFTO Form 63 if MyTraining isn’t available during the time of training. Journal entries and individual training records (ITR) will be updated promptly.

3.15 Contractor Furnished Property and Services: Except for items and services specifically identified as Government-furnished in Section III of this PWS and the Government Furnished Attachment, the Contractor is responsible for providing all property and services necessary to fulfil the contract in accordance with all its terms.

3.16 Contractor Travel: The Contractor may be required to travel during the contract performance to attend new equipment training or off-site training in support of this PWS. All travel expenses will be reimbursed by the Government.

SECTION IV

4. GENERAL INFORMATION

4.1 PERIOD OF PERFORMANCE AND HOURS OF OPERATION: The Contractor will perform the services required under this contract during the following hours:

0700 to 1600, Monday through Friday. Services will not be required, and the Contractor will not be reimbursed (for other than firm-fixed-price contracts), on the following occasions:

Federal holidays

When the Government facility is closed due to:

Local or national emergencies

Administrative closings

Similar Government-directed facility closings

4.1.1 Holiday Observance: The Contractor will observe the following Federal holidays:

New Year's Day

Martin Luther King Jr.'s Birthday

President's Day

Memorial Day

Independence Day

Juneteenth Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving Day

Christmas Day

NOTE: On occasion, employees may be required to work on weekends and Federal holidays. The Government will provide the Contractor with at least 24 hours' notice of such occurrences. The annual holiday schedule is subject to change in accordance with Major Command (MAJCOM) guidance. If a holiday falls on a Saturday, it will be observed on the preceding Friday. If a holiday falls on a Sunday, it will be observed on the following Monday.

4.2 CONTRACTOR PERSONNEL

4.2.1 Contract Manager: The Contractor shall designate a Contract Manager (CM) and alternate(s) who possess the qualifications outlined below. The CM will serve as the primary point of contact for all contract matters related to daily operations. For this PWS, three (3) contractors and one (1) FTE QA contractor will be needed. If one of the 3 worker contractors are gone for more than 4 days, the Contractor must have a temporary fill-in for the time being.

Qualifications: The CM and alternate(s) must be graduates of one of the following courses (or equivalent sister-service course): Aircrew Life Support (AFSC 1T1X1), Survival Equipment (AFSC 2A7X4), FAA Senior Parachute Rigger, or FAA Master Parachute Rigger.

Training Records: The Contractor is responsible for providing, maintaining, and tracking all training records, including those for In-Process Inspection (IPI) and Quality Control Inspection (QCI) certified personnel, in accordance with AFMAN 11-301V1 and all applicable supplements.

Submission of Information: Within two (2) days of the contract start date, the Contractor shall submit the CM's name, address, telephone number, and resume to the Contracting Officer (CO). This information must be kept current throughout the contract.

Authority and Availability: The CM or alternate(s) must have full authority to act on behalf of the Contractor on all contract matters. They must be available within five

(5) days to meet with Government personnel designated by the CO to discuss any problem areas.

Communication Skills: The CM and alternate(s) must be able to read, write, and speak English and effectively communicate with Contractor employees.

4.2.2 Personnel Roster: The Contractor may be required to provide a personnel roster to the Government, including names and other necessary personnel data, for 100% accountability during real-world and exercise situations. The Contractor is responsible for updating the roster as personnel changes occur.

4.2.3 Contractor Employees: The Government reserves the right to restrict the employment of any Contractor employee or prospective employee under this contract if that individual is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. The Contractor, at its own expense, shall conduct background checks to ensure that no employee or prospective employee has been convicted of any sexual crime or any crime against children.

4.2.3.1 Alcohol/Drug Use: Contractor personnel are prohibited from consuming alcohol or illegal drugs while on duty. The Contractor shall immediately remove any employee suspected of being under the influence. If a mishap investigation implicates an employee's actions, that employee is subject to substance abuse testing by a (Department of Health and Human Services/Substance Abuse and Mental Health Services Administration (DHHS/SAMHSA)-certified facility. Test results will be provided to the Government solely for the investigation. Any employee confirmed to be under the influence will be immediately and permanently removed from this contract.

4.2.3.2 Certifications: Prior to contract award, contractor employees must possess and maintain all current and valid professional certifications and licenses required to perform the work outlined in this PWS, in full compliance with all applicable Federal, State, and local regulations, at the contractor's expense.

4.2.3.3 Contractor Qualifications: The contractor must employ adequately trained, skilled, and knowledgeable personnel to fulfill all contract requirements.

4.2.3.4 Employee Training: The contractor is responsible for providing all training necessary to meet PWS requirements, unless otherwise specified or approved by the COR. The contractor must maintain training and experience records demonstrating sufficient qualified personnel to perform all tasks. A training plan must be submitted to the COR within 30 days of contract award. The contractor will maintain individual training records, accessible to the Government upon request, and utilize electronic training records as dictated in AFMAN11- 301V1 and Defense Acquisition University to track training currency and certifications. The contractor will provide training status updates upon Government request.

4.2.3.5 English Language: Employees who deal directly with customers will be required to communicate clearly and concisely with the customers in English. This requirement is strictly for the purpose of efficiently performing the contract tasks.

4.2.3.6 Identification of Contractor Employees: To prevent the perception that they are government officials, contractor personnel will identify their contractor status in all interactions where it's not readily apparent and ensure all documents clearly indicate contractor authorship or participation.

4.2.3.7 Appearance: Contractor personnel must maintain a clean, neat appearance and wear easily identifiable uniforms displaying the company name and/or badges with the company and employee name.

4.2.3.8 Uniforms: The contractor shall provide and maintain consistent, clean, and presentable uniforms in good repair for all employees performing contract work.

4.2.3.9 Privately Owned Vehicles: When operating a privately owned vehicle on the installation, Contractor employees must:

Maintain minimum state-required liability insurance.

Obey all speed limits.

Refrain from using hand-held cellular telephones for calls or texting.

Wear seatbelts.

Any Contractor employee cited for driving under the influence will have their installation driving privileges immediately revoked for a period to be determined.

4.2.4 Use of Government Employees: The Contractor shall not employ any person if that employment would create a conflict of interest or violate applicable Department of Defense or Air Force policies, including AFI 64-106, Chapter 1, and Industrial Labor Relations Activities guidance.

4.2.5 Employment of Spouses/Dependents: Employment of a spouse or dependent child of a Department of Defense employee (military or civilian) by the Contractor is prohibited if such employment would create a conflict of interest or the appearance of a conflict of…