Past Performance Survey FN1612 26.docx

This is a Past Performance Survey document designed to evaluate sales representative performance for the Office Furniture Group contract FN1612-26 with the Department of Justice Bureau of Prisons Correctional Facilities. The survey is a template containing nine assessment questions focused on evaluating the sales representative's effectiveness across key service dimensions, including timeliness in responding to customer questions and providing quotes, product knowledge of furniture offerings, quality of service delivery, and post-sale follow-up activities. Additional evaluation criteria address whether the sales representative made helpful suggestions to meet customer requirements, maintained contact after order placement, and verified project completion satisfaction. The survey concludes with an overall performance rating scale (Excellent, Good, Fair, Poor) and asks whether the customer would utilize the sales representative for future projects, along with a request for detailed explanation if the customer was not satisfied with services provided.

The survey document is associated with solicitation FN1612-26 for Space Planning and Design Services for the Office Furniture Group, issued by the Department of Justice Bureau of Prisons Correctional Facilities as a full and open competition. The original solicitation had a closing date of August 4, 2026, with a deadline for questions of August 24, 2026. The document includes reference images but their specific content is not described in the available text.