Attachment_4_-_Draft_Task_Order_4_PWS_-_Products_and_Applications.pdf

National Environmental Satellite, Data, and Information Service (NESDIS)

Office of Satellite and Product Operations (OSPO) and

Office of Satellite Ground Services (OSGS)

Draft Operations, Maintenance, and Sustainment (OMS) Task Order 4

Performance Work Statement (PWS)

August 5, 2019

DRAFT OPERATIONS, MAINTENANCE, AND SUSTAINMENT

TASK ORDER 4 PERFORMANCE WORK STATEMENT -

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 2

Table of Contents

1.0 Overview 4

1.1 Products and Applications Background 4

2.0 Scope 5

2.1 Place of Performance 6

3.0 General Requirements 7

3.1 Program Management 7

3.2 Monitoring and Customer Support 8

3.2.1 General Requirements 8

3.2.2 OSPO Satellite Product Monitoring and Customer Service Desk 9

3.2.2.1 Software Product Monitoring 9

3.2.2.1.1 Data Set Monitoring 9

3.2.2.1.2 Scientific Monitoring 9

3.2.2.1.3 Operational/Production Monitoring 10

3.2.2.1.4 Product Completion Monitoring 10

3.2.2.1.5 Product Accuracy Monitoring 10

3.2.2.1.6 Operational/Production Test Monitoring 10

3.2.2.1.7 Product Distribution Monitoring 10

3.2.2.1.8 Systems Analysis Support to Operations 10

3.2.2.2 Product Support Requirements 11

3.3 Software Maintenance Requirements 12

3.3.1 General Software Maintenance Requirements 12

3.3.1.1 Reactive Software Maintenance 12

3.3.1.2 Routine Software Maintenance 13

3.3.1.3 Adaptive Software Maintenance 13

3.3.2 Satellite Product Maintenance 14

3.3.3 Critical Infrastructure Protection (CIP) Support Maintenance Requirements 14

3.4 SAB Requirements 15

3.5 National Ice Center (NIC) Meteorologist/ Synthetic Aperture Radar (SAR) Support/ Satellite Image Processing and Analysis System (SIPAS) 16

3.5.1 Operations and Maintenance for NIC’s, SIPAS and IMS Applications 17

3.6 Satellite Product and Services Transition to Operations: 17

3.7 Website Support 19

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 3

3.8 NOAASIS Website Support 21

3.9 FTS Operations and Maintenance 21

Appendix B. Acronym Listing 26

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 4

1.0 Overview

The Office of Satellite and Product Operations (OSPO) and the Office of Satellite Ground Services (OSGS) have shared responsibilities in managing legacy satellite ground systems and product processing systems. This document, Task Order 4 Performance Work Statement (PWS) specifies the requirements for Products and Applications Support for the OMS contract.

1.1 Products and Applications Background

Satellite products include operational OSPO software applications that generate and distribute satellite-derived products and services to NOAA and other users. These products and applications support critical mission systems and customers, so they must be available, secure, and reliable to deliver high quality and timely products. Environments requiring product and application support include: 1) NOAA’s Satellite Operations Control Center (SOCC) and 2) Environmental Satellite Processing Center (ESPC).

Operational Application Support

Operational software applications manage the ground system components that command, control and communicate with the mission satellites. This includes network and hardware device drivers and interfaces, antenna tracking software, data ingest, processing to level 1B, and distribution systems.

Tasks associated with operational applications are:

● Maintaining ground station software systems that command and control the mission ground systems.

● Managing the applications that support operational product generation, data distribution, websites to customers, databases, or document management systems.

Operational Product Support

Product Support includes the generation and distribution of satellite-derived products and services to NOAA and other users. Product systems include complete software systems that are required to create products from current, future, and next generation NOAA satellites and non- NOAA satellites. In addition, ESPC software products also include ancillary systems that monitor and archive the data and products. Product system software must meet NESDIS-approved software coding and documentation standards and the OSPO Software Configuration Management (CM) Plan, and are administered by Government configuration management procedures.

● Manual and man-machine mix product generation is governed by standard Satellite Analysis Branch (SAB) and National Ice Center (NIC) operating procedures. These products include:

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 5

○ Real-time, operational volcanic ash, tropical storm, precipitation, oil spill/marine debris and/or fire/smoke products.

○ Snow and ice products or Synthetic Aperture Radar (SAR) imagery

○ Satellite product databases supporting products and applications.

Product generation and distribution of Satellite derived products require the following types of support:

● Operational software applications generate and distribute satellite-derived products and services to NOAA and other users.

● Maintenance of products and applications.

● Ensure compliance, reliability, availability, and maintainability of the OSPO operational applications to ingest data, generate, and distribute products.

● Ensure compliance, reliability, availability, and maintainability of the SOCC command and control, data acquisition, and product generation and distribution.

● Provide timely response to telephone or email inquiries requesting support or status updates on specific satellites, products, or services.

● Assist performing user outreach, support Web services, and inform users regarding environmental satellite products and services.

● Provide training.

2.0 Scope

The products and applications support for applicable Government ground systems is listed in Table 1.1-1 and Table 1.1-2. A detailed description of NESDIS systems is provided in OMS IDIQ PWS, Appendix 1, “NESDIS System Boundary General Correspondence to NESDIS Missions/Functions”.

Individual system inventories, drawings, descriptions, interfaces, as well as other reference documents are available in the OMS Document Library.

Table 1.1-1 NESDIS Systems Data and/or Systems Supported under Task Order 4 PWS

Data System Access

GOES Ground System

Legacy Geostationary Operational Environmental Satellites NOP Ground System

Y N

DSCOVR Ground System

Space Weather Ground System (Deep Space Climate Observatory (DSCOVR)) is an independent system that is a part of the GOES NOP system security boundary. It may become a security boundary that contains only DSCOVR at some future date.)

N N

ESPC Environmental Satellite Processing Center Y Y NJGS NOAA Jason Ground System Y N

GOES R Series Geostationary Operational Environmental Satellites Ground System

Y N

JPSS Series Joint Polar Satellite System Ground System Y N

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Source Selection Information – See FAR 2.101 and 3.104-4 6

POES Ground System

Legacy Polar-orbiting Operational Environmental Satellite Ground System

Y N

DMSP

Non-NOAA

Defense Meteorological Satellite Program (NOAA Operates this DOD Satellite)

MSL Mission Support LAN Y Y

Table 1.1-2 Non-NESDIS Systems Supported under Task Order 4

PWS

Data System Access

AWIPS / NCEP Advanced Weather Interactive Processing System 2 (AWIPS2), National Centers for Environmental

Prediction (NCEP) Advanced Weather Interactive Processing System (NAWIPS)

Y N

Space Science and Engineering Center

Cooperative Institute for Meteorological Satellite Studies’ Man computer Interactive Data Access

System (McIDAS)

2.1 Place of Performance

Work locations for this task order are listed below:

● NOAA Satellite Operations Facility (NSOF) in Suitland, MD

● NOAA Center for Weather and Climate Prediction (NCWCP) in College Park, MD

● NASA’s Goddard Space Flight Center in Greenbelt, MD

● NESDIS Command and Data Acquisition (CDA) Stations in Wallops, VA;

● NESDIS Consolidated Backup Unit (CBU) in Fairmont, WV

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 7

3.0 General Requirements

The Contractor shall:

● Provide the required subject matter expertise, personnel, material, equipment, services, and facilities to perform and deliver products and applications support for the assigned systems with no interruption of services, at all work locations.

● Provide qualified personnel with professional and technical expertise commensurate with their responsibilities, and any certifications, if required.

3.1 Program Management

Program Management for Task Order 4 shall be administered per Task Order 1-Program Management. In addition, the following requirements shall apply to Task Order 4 for Products and Applications.

PWS-TO4-PA01: The Contractor shall provide and maintain a Microsoft Project Schedule for Products and Applications [Deliverable], or any commercial off the shelf [COTS] tool with similar functionality showing tasks, resource management, and a project timeline. This schedule (or timeline) shall be accessible to Government personnel. Any alternative tool other than MS Project shall be approved by the Government, in advance. The schedule will be provided to the Government weekly.

PWS-TO4-PA02: The Contractor shall provide written weekly status reports [Deliverable] specific to active ongoing product development(s) for the duration of all product implementation tasks. The specific content of the weekly written status report shall be mutually agreed upon, after contract award.

PWS-TO4-PA03: The Contractor shall provide a monthly report to the Government describing new or pending licensing and warranty renewals [Deliverable]. The Contractor shall provide license compliance validation and tracking services for all customer and COTS software applications used to support product operations.

PWS-TO4-PA04: The Contractor shall document lessons learned, identify risks, and provide mitigation plans as they implement new products [Deliverable].

PWS-TO4-PA05: The Contractor shall produce an Integrated Master Schedule (IMS) [Deliverable] for project based activities such as PSDI projects, large system refresh, new systems transitioning to operations, or system boundary decommissioning. The Contractor shall provide initial review of the Integrated Master Schedule thirty days after contract start followed by weekly updates with monthly reviews.

PWS-TO4-PA06: The Contractor shall provide a quality assurance plan [Deliverable] that documents software development, software modification and test case processing. The software processes shall include at a minimum: completion of a requirements review, test plan [Deliverable], test readiness review, test and integration, test data review, an operational

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 8 readiness review, and completion of all required documentation prior to a transition to operations. The Contractor shall include recommendations on process improvements to software sustainment, test, and operations.

Configuration Management requirements are specified in the OMS IDIQ PWS, and included under Task Order 1, Program Management PWS.

PWS-TO4-PA07: The contractor shall provide all required configuration management processes and services for products and applications.

PWS-TO4-PA08: The Contractor shall perform management and configuration control for new or modified software following CM procedures.

3.2 Monitoring and Customer Support

3.2.1 General Requirements

Section 3.2.1 applies to all areas of support for Product and Applications.

PWS-TO4-PA09: The Contractor shall provide expertise in these tools, formats, languages, scripts, and operating systems applicable to products and applications:

● Tools - McIDAS, IDL, GrADS, NCL, GNU, ENVI, Matlab, ESRI ArcGIS

● Formats - netCDF, HDF, BUFR, McIDAS formats, GIS formats

● Languages - Java, SQL, C, C++, HTML, Fortran, XML, JS

● Scripting Languages - BASH, PYTHON, Perl, C-Shell

● Operating Systems - Unix, Linux, Windows

● All COTS software programs that support Products and Applications

PWS-TO4-PA10: The Contractor shall analyze available commercial off-the-shelf software (COTS), open GIS applications, and other NOAA applications to determine the “best fit” to meet the functional requirements. This includes providing documentation describing evaluation criteria, results, gap analysis and risks associated with each application candidate.

PWS-TO4-PA11: The Contractor shall comply with project or product-specific NOAA agreements with other entities, including Memorandum of Understandings (MOU) and Memorandum of Agreements (MOA). The Government will provide these documents to the Contractor within the OMS document library.

PWS-TO4-PA12: The Contractor shall deliver all product documentation in compliance with archive standards, including Federal Geographic Data Committee (FGDC) and International Organization for Standardization (ISO) compliant Metadata.

PWS-TO4-PA13: The Contractor shall assure compliance to ESPC standards of all delivered source code. The delivered code will be placed under configuration management per OSPO CM

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 9 policies and procedures. Any executables that require re-building shall be extracted from the CM repository, unmodified.

PWS-TO4-PA14: The Contractor shall maintain a database of software in a centralized location, including all applicable software licensing and warranty information. This database shall be synchronized with the Product and Application configuration item (CI) database.

PWS-TO4-PA15: The Contractor shall maintain a current staffing list and update and distribute it on a monthly basis. The staffing list shall contain all employee training, as well as any changes (name, company, hire date and if applicable, departure date) [Deliverable].

3.2.2 OSPO Satellite Product Monitoring and Customer Service Desk

PWS-TO4-PA16: The Contractor shall provide a customer support desk staffing coverage 24 hours per day x 7 days per week x 365 days per year sufficient to handle the daily call, email, and customer service ticket volume estimates shown in Table 2.2.3-1:

Table 2.2.3-1 Support Volume FY15 Description Daily Average Annual

Calls 25 9125 E-mails 20 7300

Customer Service Tickets 6 2400

3.2.2.1 Software Product Monitoring

OSPO application systems monitor: (1) satellite data flows (2) data ingest, calibration and validation, (3) OSPO data processing and production systems, and (4) OSPO data distribution systems. All OSPO product and applications are continuously monitored to assure the accuracy, completion and integrity of content.

3.2.2.1.1 Data Set Monitoring

PWS-TO4-PA17: The Contractor shall monitor data sets for compliance in proper use, continuous ingest, and timely arrival of auxiliary data (e.g. ground truth data, model data, in situ data) to PDA from external sources.

3.2.2.1.2 Scientific Monitoring

PWS-TO4-PA18: The Contractor shall perform near real-time statistical data gathering, data quality, and long-term trend analyses to detect data characteristics for the scientific user community.

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 10

3.2.2.1.3 Operational/Production Monitoring

PWS-TO4-PA19: The Contractor shall perform and verify the:

● Execution of daily backup procedures for critical software libraries and files.

● Production of archive data sets and inventory records.

● Compilation of production statistics.

● Archiving of historical data.

● Operational/production processes produce expected products with expected results within expected latency requirements.

3.2.2.1.4 Product Completion Monitoring

PWS-TO4-PA20: The Contractor shall evaluate adherence to product generation schedules and check proper completion of orbital jobs on a daily, weekly, and/or monthly basis as applicable.

3.2.2.1.5 Product Accuracy Monitoring

PWS-TO4-PA21: The Contractor shall evaluate accuracy of products and satellite-derived parameters as compared, for example, to ground/sea/atmospheric truth (model data, Family of Services, or radar data) and/or climatology.

PWS-TO4-PA22: The Contractor shall perform analysis and measurements on all software applications to ensure the accuracy of products and satellite-derived parameters.

3.2.2.1.6 Operational/Production Test Monitoring

PWS-TO4-PA23: The Contractor shall monitor changed software to verify that it executes as expected and shall verify that replacement software meets or exceeds the efficiency and/or accuracy of the original.

3.2.2.1.7 Product Distribution Monitoring

PWS-TO4-PA24: The Contractor shall maintain statistical information on:

● Product-specific distribution metrics from all distribution servers.

● Visits to all websites by external users, regarding product-specific web analytics and other information useful in evaluating web presence.

3.2.2.1.8 Systems Analysis Support to Operations

PWS-TO4-PA25: The Contractor shall provide monitoring and job scheduling functions to include:

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 11

● Monitor product applications to specified levels. For example, these documents may include Level 1 requirements for the respective systems (e.g. SNPP and JPSS), GOES R Product User guides (e.g. GOES-R), and associated manuals for legacy applications.

● Modify job streams, start or stop application systems, rerun jobs, set-up and support testing, and monitor production utilizing Government-supplied enterprise scheduler system.

● Monitor primary and backup IT systems and product applications to provide continuous 24 hours a day x 7 days a week x 365 days a year operations utilizing Government Furnished Equipment (GFE), OMS Document Library (when available), or Contractor-developed tool.

● Monitoring and trending of SNPP/JPSS products generated by the NESDIS Interface Data Processors (IDPs) utilizing JPSS Ground System Data Quality Monitor (DQM) Tools.

3.2.2.2 Product Support Requirements

PWS-TO4-PA26: The Contractor shall perform customer support functions to include:

● Customer service notification (24 hours a day, 7 days a week), issue escalation, initiate appropriate customer response and management notification utilizing established call trees and Standard Operating Procedures.

Note- Initial contacts are to acknowledge only receipt of customer requests and are made on behalf of the Government. The Contractor shall immediately forward each customer service response issue to the designated responsible support individual.

● Generate and review statistics of product and application usage. This includes logging of all customer support events, generating performance metrics (e.g. number of emails, calls and tickets per day, etc.).

● Generate/disseminate a daily customer support event log to include actions, all phone calls, email contacts from the previous day by 7:00 am local time the next day [Deliverable].

● Manage the customer support status log and transaction files.

● Analyze messages in logs for accuracy, relevance, and timeliness.

● Update status pages (with customer support status, news, facts, and warnings)

● Collect and report weekly on product and applications operational metrics [Deliverable].

● Facilitate and provide daily logs and customer support tickets for the daily review.

● Provide training materials [Deliverable], train users, and support personnel utilizing customer support procedures and processes, as well as communicate system changes and notifications.

● Ensure staff proficiency on emergency procedures and the conditions required for supporting emergency situations (e.g. dismissal or Government closure announcements).

● Provide high quality customer support telephone response, assign and track customer support tickets using Government-approved systems.

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 12

● Coordinate and forward customer support requests to the designated support individual (e.g. Product Area Lead (PAL)/Government Representative) as they are received.

● Monitor customer support responses to ensure submitted requests reach in-progress state.

● Maintain customer data in the Government-furnished Customer Relation Management

(CRM) database. These activities include: provide status email notifications for all anomalies, outages, and changes to data, products, applications, or services; include users (persons), products, services, satellites, applications, instruments, organizations, and administration.

PWS-TO4-PA27: The Contractor shall perform surveys in order to measure customer satisfaction with the Help Desk. The Contractor shall work with the cognizant Government branch to develop and administer the surveys.

3.3 Software Maintenance Requirements

3.3.1 General Software Maintenance Requirements

The following section describes the general support tasks for software maintenance.

PWS-TO4-PA28: The Contractor shall deliver all software in compliance with established NESDIS standards. In the absence of NESDIS standards, the Contractor shall utilize industry best practices. For the case of industry best practices, the Contractor shall provide these to the Government for approval in advance.

PWS-TO4-PA29: The Contractor shall provide analysts with expertise in computer programming, remote sensing, and physical science.

PWS-TO4-PA30:The Contractor shall perform reactive, routine, and adaptive maintenance and database management on a 24 hours a day, 7 days a week basis for all operational ESPC applications.

3.3.1.1 Reactive Software Maintenance

For the contractor’s immediate follow up for return to service of products where an issue has been identified and logged, the following requirements apply:

PWS-TO4-PA31: The Contractor shall resolve, regardless of the hardware platform, all unexpected problems in data acquisition software, command and control, product generation systems software and product distribution software within 48 hours or less of notification.

PWS-TO4-PA32: The Contractor shall begin corrective action within two hours of notification for problems that prevent the operational processing, or where accuracy of the product(s) is significantly degraded of any operational products.

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Source Selection Information – See FAR 2.101 and 3.104-4 13

3.3.1.2 Routine Software Maintenance

PWS-TO4-PA33: The Contractor shall provide nominal software maintenance (i.e., monitoring, patching on a daily, weekly, monthly, or quarterly basis as reflected in the maintenance schedule), regardless of the hardware platform, for:

● Operational software used in daily operations.

● Adherence to all NESDIS/OSPO software CM policies and practices.

● Software updates.

● Perform monitoring of outputs to assure data/product integrity, compilation of statistics, backup, recovery, and security procedures.

● Implement approved changes to operational and non-operational software.

● Perform testing, verification to ensure that new and modified software functions as intended, and meets all existing functional and performance specifications.

● Produce, deliver, and document corrections, modifications, adaptations and enhancements of any new product application software for ESPC operational applications [Deliverable].

● Adapt, integrate and maintain COTS third-party software used in the ESPC.

● Utilize all Government-supplied and/or third party source software code, compilers, compiler procedures and off-the-shelf (OTS) tools required to re-create baseline software configurations.

● Routinely maintain, back-up, and support all databases utilized within the ESPC environment. These shall be readily available for operational use.

3.3.1.3 Adaptive Software Maintenance

PWS-TO4-PA34: The Contractor shall perform adaptive maintenance per Satellite Products and Services Review Board (SPSRB) Software Coding and Documentation Standards.

PWS-TO4-PA35: The Contractor shall provide adaptive software maintenance to any hardware system supporting changes to operational product and application systems software. These tasks include processing environment changes (such as):

● Migration or conversion to a new computer

● Environmental data formats

● Output requirement changes

● Satellite launches

● To account for new satellites, satellite longitudinal and orbital changes and instrument changes

● Update of procedures for hardware and/or system software modifications or updates.

PWS-TO4-PA36: The Contractor shall ensure continuity of operations by meeting the schedule of new product modifications within 5% of the original time estimate for the effort hours, 90% of the time.

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 14

3.3.2 Satellite Product Maintenance

Product systems are complete software systems used to create products from current, next generation NOAA satellites, and ancillary systems used to monitor and archive data and products.

Product system software must meet NESDIS-approved software coding and documentation standards. These standards are administered per ESPC Software Configuration Management (CM) procedures.

PWS-TO4-PA37: The contractor shall provide database maintenance support which includes:

● Updating meta tag parameters

● Functional verification of all pages (created or modified)

● Ensuring the quality and integrity of database components and tables

● Ensuring all operations and related reports are completed

● Support for record and field variable updates (including options to add, delete or edit)

3.3.3 Critical Infrastructure Protection (CIP) Support Maintenance Requirements

This section contains staffing requirements to cover the activation and operations of all back up facilities in the event of a catastrophic disaster at NSOF or NCWCP.

PWS-TO4-PA38: The Contractor shall participate and assist, as directed, in the annual execution of a continuity of operations (COOP) and disaster recovery exercise.

PWS-TO4-PA39: The Contractor shall provide product monitoring support, maintenance, and customer support during COOP exercises. This includes ensuring products and applications remain in a ready state per COOP and CIP documentation.

PWS-TO4-PA40: Following Government-directed COOP deactivation, the Contractor shall conduct post-COOP debriefings, capture lessons learned, and provide recommendations for business process improvements to the Government.

PWS-TO4-PA41: The Contractor shall provide cross training to personnel to manage and operate the backup sites in the event of loss of primary OSPO support personnel.

PWS-TO4-PA42: The Contractor shall provide and support maintenance activities of the continuity of operations and disaster recovery (COOP/DR) plan and procedures to address the immediate and longer-term needs, to include:

● Determining vulnerability to significant service interruptions for NOAA missions.

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Source Selection Information – See FAR 2.101 and 3.104-4 15

● Identifying and analyzing economic, service, public image, and other implications of extended service disruptions.

● Defining preventive measures to minimize the probability and impact of interruptions.

● Defining recovery alternatives and best approaches for providing the capability for backup operations and timely service restoration.

● Determining immediate, intermediate, and extended recovery resource requirements.

3.4 SAB Requirements

PWS-TO4-PA43: The Contractor shall provide shift support (including weekends and holidays, when required) to produce multi-disciplinary, interpretive (human-machine mix) products.

Note- The Government estimate for this support is 306 hours per week (average) and the minimum that the Government needs for the Contractor to minimally fulfill the requirement is 270 contact hours per week.

● The Government requires at a minimum:

○ One analyst certified to work independently on at least four SAB product areas.

○ Two analysts certified to work independently on at least three SAB product areas.

○ Three analysts certified to work independently on at least two product areas.

○ Three analysts (defined as personnel who, once trained in SAB, are certified to work independently) on at least one product area.

The Government will provide extensive on the job training, and a certification procedure.

PWS-TO4-PA44: Contractor-supplied analysts shall be (or become) certified on:

● Volcano/Tropical Desk with no more than 3.5 months on the job training

● Marine Pollution Desk with no more than 2.5 months on the job training

● Fire Desk with no more than 2 months on the job training

● Precipitation Desk with no more than 1.5 months on the job training

Note - Government analysts will provide on-the-job training to the Contractor to acquire required skills and expertise to produce real-time, operational volcanic ash, tropical storm, precipitation, oil spill/marine debris and/or fire/smoke products (and other new products, as needed).

PWS-TO4-PA45: The Contractor shall provide satellite analysts with skill sets to use satellite imagery to produce disaster mitigation products, preferably including one or more of the following skills:

● Remote sensing

● Meteorology or Oceanography

● Use of software capable of satellite imagery display (e.g., McIDAS, ENVI, ArcGIS, ERDAS)

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Source Selection Information – See FAR 2.101 and 3.104-4 16

● Computer programming (shell scripting - BASH, CSH, KSH – Perl, Python, HTML IDL, ENVI, ArcGIS)

PWS-TO4-PA46: The Contractor shall continue to provide support during emergency situations.

Dismissal or Government closure announcements will not apply to Contractor SAB analysts unless otherwise instructed by the on-site Government representative.

PWS-TO4-PA47: The Contractor shall perform special projects, as directed by the SAB personnel (e.g. support research collaborations, outreach, data analysis, validation, and general scripting enhancing SAB operations). The Government may require up to five Contractors obtaining secret level clearances.

PWS-TO4-PA48: The Contractor shall deploy to the remote COOP site in the event of an activation of the COOP. Government counterparts will also participate.

3.5 National Ice Center (NIC) Meteorologist/ Synthetic Aperture Radar (SAR) Support/ Satellite Image Processing and Analysis System (SIPAS)

PWS-TO4-PA49: The Contractor shall provide critical snow and ice products and services eight

(8) hours/day x seven (7) days/week x 365 days/year.

PWS-TO4-PA50: The Contractor shall participate, under the direction of the Government and with Government counterparts, in operations-related activities to the Interactive Multisensor Snow and Ice Mapping System (IMS) Snow and Ice analysis, selected Ice Products, and acquire and provide SAR imagery. Support includes weekends and holidays when required.

Note- the Government estimates this support at 160 hours/week (average one (1) analyst for SAR, and three (3) analysts supporting IMS activities). Government analysts will provide on-the-job training to Contractor analysts supporting the NIC to acquire the skills and experience necessary to produce the snow and ice products, regional and hemispheric ice charts, or acquire SAR imagery.

PWS-TO4-PA51: Contractor analysts shall produce the products in accordance with standard NIC operating procedures and with minimal oversight. The Contractor shall demonstrate product proficiency expertise via on the job training. Product proficiency demonstration shall not exceed the following durations:

● 3 months for snow and ice product for regional and hemispheric ice charts

● 3 months for SAR acquisition

On the job training shall not exceed the following duration

● 18 months of on-the-job training for regional and hemispheric ice charts

PWS-TO4-PA52: The Contractor shall perform routine NIC office tasks (e.g., answering the phone, logging shift items).

Source Selection Information – See FAR 2.101 and 3.104-4 17

PWS-TO4-PA53: The Contractor shall continue to provide support during emergency situations.

Dismissal or Government closure announcements will not apply to Contractor NIC analysts, unless otherwise instructed by the on-site Government representative.

PWS-TO4-PA54: The Contractor shall perform special projects, when requested, under the direction of the Government (e.g. research collaborations, outreach, data analysis, and validation).

PWS-TO4-PA55: The Contractor shall participate in workshops and meetings in support of the NIC mission. The frequency of these events vary and are based on availability of funds.

PWS-TO4-PA56: The Contractor shall deploy to the remote (NIC IMS) COOP site given activation of a COOP event.

3.5.1 Operations and Maintenance for NIC’s, SIPAS and IMS Applications

PWS-TO4-PA57: The Contractor shall provide technical support to all applicable NIC systems to include both Satellite Image Processing and Analysis System (SIPAS) and IMS hardware and operating systems, network devices, servers, and workstations.

PWS-TO4-PA58: The Contractor shall establish and maintain a current Systems Inventory listing [Deliverable] containing all SIPAS devices/software in the hardware and software CI database(s).

PWS-TO4-PA59: The Contractor shall provide operations and customer support training to the NIC staff addressing the return to service hardware procedures.

3.6 Satellite Product and Services Transition to Operations:

Science Algorithm development within NESDIS follows the Satellite Product and Services Review Board (SPSRB) Process. Algorithms and the corresponding Delivered Algorithm Package (DAP) are developed by the Center for Satellite Applications and Research (STAR) with OSPO Product Area Lead (PAL) participation.

While Contractor support for algorithm development activities is provided via other contract vehicles, the Government has designated this contract as the receiving vehicle for each DAP.

PWS-TO4-PA60: The contractor shall provide support for these tasks:

● Requirements review with Government personnel at the start of each DAP implementation project.

● Software code review.

● Test (including regression testing), and verification of the products

● Operational readiness review.

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Source Selection Information – See FAR 2.101 and 3.104-4 18

● Completion of SPSRB documents (System Maintenance Manual, External User Manual and Internal User Manual).

● Promotion of the DAP(s) into the operations environment.

● Establish, maintain, and provide Government access to the ESPC Software Development

Environment.

● The Software Development Environment will include all tools, libraries, software, test data, models/simulators, and documentation used in the implementation of the product.

PWS-TO4-PA61: The Contractor shall plan and manage new implementation efforts to ensure successful implementation of projects per the Product System Development and Integration (PSDI) Five-Year Plan. This plan is available in the OMS Technical Document Library.

PWS-TO4-PA62: The Contractor shall establish, maintain, and provide Government access to the ESPC Software Development Environment.

PWS-TO4-PA63: The Contractor shall provide support to project management and systems engineering technical reviews.

PWS-TO4-PA64: The Contractor shall support the development and transition of new product applications, enhancements, and systems into the operational environment. This must include a (documented) process, a Government approved checklist, performing system tests, regression tests, and verifying that products meet user requirements as intended.

PWS-TO4-PA65: The Contractor shall work with these parties to plan, integrate, test, and transition to operations all new products, product enhancements, and product applications.

● Government Product Area Leads (PAL)

● Office of Satellite Ground Systems (OSGS)

● OSGS Contractors

● STAR Scientists

PWS-TO4-PA66: The Contractor shall provide a capacity and Performance Plan [Deliverable] to the Government to increase ESPC capacity and performance, and to maintain performance margins prior to any DAP implementation. This includes assessments for the new products transition to the current operational systems and infrastructure, as scheduled by the Government.

PWS-TO4-PA67: The Contractor shall review DAPs, and notify the Government when code delivered by STAR, or other collaborators, deviates significantly from ESPC standards. This review will determine whether the DAP requires modifications that will exceed the planned ESPC implementation cost or schedule, or will have negative impacts to system-reliability or compromise system security.

PWS-TO4-PA68: The Contractor shall coordinate with data providers (e.g., NWS, international partners, etc.,) to plan data ingest and product distribution to the NCEI via Comprehensive Large Array-data Stewardship System (CLASS) for archive.

https://www.ncei.noaa.gov/ http://www.class.noaa.gov/ http://www.class.noaa.gov/

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 19

PWS-TO4-PA69: The Contractor shall conduct operational readiness reviews (ORR) as required for products and applications (new products and/or major enhancements) that will be implemented into operations.

PWS-TO4-PA70: The Contractor shall monitor new applications/products for quality and completion, and that all operations and maintenance plans are established.

PWS-TO4-PA71: The Contractor shall coordinate changes to Ground Systems interfaces (e.g.

software, hardware, and firmware updates) with the Government ground system engineers (or their designated alternates).

PWS-TO4-PA72: The Contractor shall notify and support the Government ground systems engineers regarding anomalies and/or interfaces and data products pertaining to the systems below and future systems as identified by the Government:

● GOES-R Ground Systems

● JAXA Ground Systems

● NASA Ground Systems

● ESPC

● CNES

● EUMETSAT

3.7 Website Support

OSPO currently manages the following website shown in the table below:

Website Name URL Service Areas

NOAASIS https://noaasis.noaa.gov/ GVAR,GRB, GOES Product Quality, HRIT, GOES DCS

POES, APT and HRPT, S-NPP and JPSS, HRD, Argos DCS, GNC-A, SARSAT

PWS-TO4-PA76: The Contractor shall provide support and documentation for website support to include:

● Apply and maintain common ‘look and feel’ to OSPO web pages required by OSPO, NESDIS, NOAA, DOC, and OMB.

● Provide layout and graphic design, coding, web design, scripts, programming and site maintenance services for OSPO’s web presence and any redesign efforts.

● Maintain web pages to support the implementation of new products or capabilities including new information or additions to old products, and any changes required by new or modified Government standards.

● Assist OSPO personnel in the conversion of their product output to web offerings including assistance with layout structure, coding conventions, and maintenance.

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 20

● Collect web content and create/modify web pages in compliance with standards. The Government will provide content for all OSPO web pages.

● Consolidate common website information, ensuring data accuracy.

● Manage/maintain the Google Sites webpages and associated content and content delivery services and accounts.

● Assist OSPO personnel in providing web coding which complies with current industry best practices for web development and written in W3C validated HTML, using cascading style sheets to separate content from presentation for ease of maintenance and revision.

● Support web server applications including Dreamweaver, Majordomo and photo editing software.

● Provide resources and tools for handling images, animations and documents obtained, developed, maintained and applied to produce digital material for web publication.

● Maintain an interactive website for spacecraft events and spacecraft changes.

● Provide guidance and assistance to OSPO personnel so that future web content can be easily maintained and updated according to OSPO standards.

● Advise the OSPO IT staff regarding IT hardware and system software requirements of

OSPO’s STAR’s web environment.

● Work with the OSPO IT staff to apply web IT security controls as required to aid in meeting IT Security audit reviews.

● Work with the OSPO IT staff to facilitate web IT infrastructure changes as required.

● In case of absence of federal staff, provide a backup representative for OSPO to the

NESDIS Information Resource Management Advisory Committee (IRMAC) Web Team meetings and activities.

● Develop and apply web content management plan(s) as required [Deliverable].

● Provide advisory support regarding government web content management policies and security compliance.

● Work with OSPO web content providers to update or implement mobile accessibility requirements for OSPO as necessary.

● Design and code OSPO web pages to follow federal, DOC, NOAA, NESDIS, and OSPO

STAR policies such as the Section 508 Accessibility requirements.

● Assist OSPO in answering actions and data calls in reference to OSPO’s web environment.

● Provide status and statistical reporting to OSPO management and personnel, and NESDIS and other NOAA offices as necessary. Provide quarterly log of inquiries and responses to management; provide monthly report of OSPO website hits [Deliverable].

● Maintain/monitor statistical information of website visits by external users, regarding product-specific web analytics and other information useful in evaluating web presence.

These statistical data sets will be defined by contract start and reported monthly. The Government will review and approve the data.

○ Policy for monitoring is https://www.whitehouse.gov/sites/whitehouse.gov/files/omb/memoranda/2017/m- 17-06.pdf

● Draft responses to web inquiries and provide to the Government representative within two (2) business days upon receipt of inquiry.

● Restore/resolve web issues within 72 hours after identification.

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 21

● Provide similar support for future enhancements of OSPO’s web presence.

● Provide capabilities in various Application Programming Interfaces (API) to include

Google and Environmental Systems Research Institute (ESRI).

3.8 NOAASIS Website Support

PWS-TO4-PA77: The Contractor shall provide support and documentation for NOAA Satellite Information System (NOAASIS) website support to include the work in PWS-TO4-PA72 and the following work that is specific to NOAASIS:

● Coordinate with the Service Managers in Satellite Products and Services Division (SPSD) Data Services Branch (DSB) to implement updates, correct errors, and add new features to the NOAASIS website. The current list of service areas is listed below. OSPO can add additional service areas to NOAASIS.

○ GVAR

○ GRB

○ GOES Product Quality

○ HRIT

○ GOES DCS

○ POES

○ APT and HRPT

○ S-NPP and JPSS

○ HRD

○ Argos DCS

○ GNC-A

○ SARSAT

3.9 FTS Operations and Maintenance

● Maintain and operate Field Terminal Segment (FTS) in ESPC

● Maintain and ensure operations of the FTS web portal in the NOAA WOC

● Ensure the following data are current. Restore data feeds as necessary.

Data Interface

NOAA Global Forecast System and Navy Global Environmental Model gridded data

JPSS Common Ground System (CGS

NOAA Global Multisensor Automated Snow/Ice Map

(GMASI)

CGS

Mission Notices and Mission Schedules

CGS

Ephemeris Data

CGS

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 22

Two Line Element Sets CGS and GRAVITE

Predicted Post-Maneuver TLEs CGS and GRAVITE

Revolution Numbers

CGS

Earth Orientation Files

CGS

HRD Link Monitoring Reports

CGS

Ephemeral Processing Coefficient Tables

CGS

GND-PI Files

CGS

Look Up Tables

CGS

Visible Infrared Imaging Radiometer Suite (VIIRS) Reflective Solar Bands (RSB) AutoCal History Auxiliary File

GRAVITE (IDPS is the source)

CrIS Correction Matrix GRAVITE (IDPS is the source)

Algorithm Development Library (ADL) algorithm release packages

CGS Support Node

JPSS Program Documentation from JPSS Management Info System

JPSS MIS

Global Gridded Intermediate Products (GIPs) GRAVITE (IDPS is the source)

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 23

4.0 Performance Requirements Summary

PWS Section Performance Objective

Minimum Acceptable

Quality Level

(AQL)

Monitoring Method

Incentive / Disincentive

TBD TBD TBD TBD TBD

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 24

Appendix A. Deliverables

Deliverable

ID #

Deliverable Frequency Distribution PWS Reference Section(s) (Requirement ID)

TBD Microsoft Project Schedule for Products and Applications Weekly

CO, COR, PM 3.1 Program Management (PWS-TO4-

PA01)

TBD Status Reports Weekly

CO, COR, PM 3.1 Program Management (PWS-TO4-

PA02)

TBD Software License and Maintenance Renewal Management Report

Monthly CO, COR, PM 3.1 Program Management (PWS-TO4-

PA03)

TBD Documented Lessons Learned/Mitigation

Plans As required

PM 3.1 Program Management (PWS-TO4-

PA04)

3.3.3 Critical Infrastructure Protection

(CIP) Support Maintenance Requirements

(PWS-TO4-PA40)

TBD Products and Applications Integrated

Milestone Schedule Thirty (30) days after contract start followed by weekly updates with monthly reviews.

CO, COR, PM 3.1 Program Management (PWS-TO4-

PA05)

TBD Quality Assurance Plan As required

PM 3.1 Program Management (PWS-TO4-

PA06)

TBD

Test Plans As required

COR, PM 3.1 Program Management (PWS-TO4-

PA06)

TBD Staffing List Weekly

COR 3.2.1 General Requirements

(PWS-TO4-PA15)

TBD Customer Support Event Log Daily

COR,PM 3.2.2.2 Product Support Requirements

(PWS-TO4-PA26)

TBD Products and Applications Operational

Metrics Report Weekly

COR 3.2.2.2 Product Support Requirements

(PWS-TO4-PA26)

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 25

TBD

Training Materials As required

COR, PM 3.2.2.2 Product Support Requirements

(PWS-TO4-PA26)

TBD ESPC New Product Application Software Enhancement Report

As required COR 3.3.1.2 Routine Software Maintenance

(PWS-TO4-PA33)

TBD SIPAS Systems Inventory List Quarterly

CO, COR, PM 3.5.1 Operations and Maintenance for NIC’s, SIPAS and IMS Applications

(PWS-TO4-PA58)

TBD Capacity and Performance Plan As scheduled by the

Government.

COR,PM 3.6 Satellite Product and Services Transition To Operations:

(PWS-TO4-PA66)

TBD Web Content Management Plans As required

COR,PM 3.7 Website Support

(PWS-TO4-PA76)

TBD Website Statistics Report Monthly (OSPO website hits)

Quarterly (log of inquiries and responses to management)

COR,PM 3.7 Website Support

(PWS-TO4-PA76)

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 26

Appendix B. Acronym Listing

Acronym Definition

ADL Algorithm Development Library

API Application Programming Interface

APT Automatic Picture Transmission (analog)

AQL Acceptable Quality Level

AWIPS

Advanced Weather Interactive Processing System

CBU Consolidated Backup Unit

CDA Command and Data Acquisition

CGS Common Ground Systems

CI Configuration Item

CIP Critical Infrastructure Protection

CLASS

Comprehensive Large Array-data Stewardship System

CM Configuration Management

CNES Centre National d’Etudes Spatiales

CO Contracting Officer

COOP Continuity of Operations

COR Contracting Officer Representative

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 27

COTS Commercial Off The Shelf

CRM Customer Relation Management

DAP Delivered Algorithm Package

DCS Data Collection System

DMSP Defense Meteorological Satellite Program

DOC Department of Commerce

DOD Department of Defense

DQM Ground System Data Quality Monitor

DR Disaster Recovery

DSCOVR Deep Space Climate Observatory

ESPC Environmental Satellite Processing Center

ESRI Environmental Systems Research Institute

EUMETSAT

European Organization for the Exploitation of Meteorological Satellites

FAR Federal Acquisition Regulations

FGDC Federal Geographic Data Committee

FTS Field Terminal Segment

GFE Government Furnished Equipment

GIP Global Gridded Intermediate Products

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 28

GIS Geographic Information Systems

GMASI

Global Multi-sensor Automated Snow/Ice Map

GNC-A GEONET Cast Americas

GOES

Geostationary Operational Environmental Satellites

GRAVITE

Government Resources for Algorithm Verification, Independent Test and Evaluation

GRB GOES Rebroadcast

GVAR GOES Variable Data Format

HRD High Rate Data

HRIT

High-Rate Information Transmission

(GOES-R)

HRPT High Resolution Picture Transmission

HTML Hypertext Markup Language

ID Identification

IDIQ Indefinite Delivery Indefinite Quality

IDPS Interface Data Processing Segment

IMS ICE Mapping System

IRMAC

Information Resource Management Advisory Committee

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 29

ISO International Standardization Organization

IT Information Technology

JAXA Japan Aerospace Exploration Agency

JPSS Joint Polar Satellite System Ground System

LAN Local Area Network

McIDAS Man computer Interactive Data Access System

MD Maryland

MOA Memorandum of Agreement

MOU Memorandum of Understanding

MSL Mission Support LAN

MSL Microsoft

NASA

National Aeronautics and Space Administration

NAWIPS

National Centers for Environmental Prediction (NCEP) Advanced Weather Interactive Processing System

NCEI

National Center for Environmental Information

NCEP

National Centers for Environmental Prediction

NCWCP

NOAA Center for Weather and Climate Prediction

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 30

NIC National Ice Center

NJGS NOAA Jason Ground System

NOAA

National Oceanic and Atmospheric Administration

NOAASIS

National Oceanic and Atmospheric Administration (NOAA) Satellite Information System

NSOF NOAA Satellite Operations Facility

NWS National Weather Services

OMB Office of Management and Budget

OMS Operations Maintenance and Sustainment

ORR Operational Readiness Reviews

OSGS Office of Satellite Ground Services

OSPO Office of Satellite Product Operations

OTS Off-the-shelf

PAL Product Area Lead

PDA Product Distribution and Access

PM Program Manager

POES Polar Operational Environmental Satellites

PSDI

Product System Development and Integration

PRODUCTS & APPLICATIONS

Source Selection Information – See FAR 2.101 and 3.104-4 31

PWS Performance Work Statement

RSB Reflective Solar Bands

SAB Satellite Analysis Branch

SAR Synthetic Aperture Radar

SARSAT

Search and Rescue Satellite Aided Tracking System

SIPAS

Satellite Image Processing and Analysis System

S-NPP Suomi National…