OF_4 Requirements Traceability Matrix.xlsx
XLSX spreadsheet 256 KB Posted
- Solicitation number
- P23001870
- Issued by
- Honolulu County, Hawaii
About this file
This document is a Request for Proposal (RFP) from the State of Hawaii, Department of Labor and Industrial Relations (DLIR) seeking qualified contractors to provide Unemployment Insurance (UI) system modernization software and implementation services. The project involves the modernization of DLIR's UI system, including requirements, ongoing services, and other related attachments. The RFP outlines the need for the contractor to provide a comprehensive UI solution, including functionality for initial claims, weekly claims, claim management, monetary determination, payments, payment control, tracking, charging, adjudication, appeals, Local Area Unemployment Statistics (LAUS), Quarterly Census of Employment and Wages (QCEW), analytics and reporting, security, and financial research and analysis.
The RFP provides detailed requirements across these functional areas and requires the contractor to demonstrate experience and capabilities to meet the state's needs. The contract term is not specified, but the RFP indicates that the solution must be configurable to support various UI program types and claims based on Hawaii's business rules. Pricing terms, set-asides, incumbents, funding requirements, and sources are not explicitly stated in the RFP document.
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1 Cover Page
OFFER FORM OF-4 REQUIRMENTS TRACEBILITY MATRIX
RFP-23-01-UI
2 Instructions
| Requirements Traceability Matrix | Instructions |
| This requirements matrix is comprised of multiple Requirement tabs [Tab labels 1 - 11], and together they contain the full set of requirements for which DLIR requires Offeror responses. |
Please respond to each and every requirement (even ones that appear redundant). Ensure to respond to each requirement as not doing so may negatively impact scoring.
1. In the "Requirement In Place" column, select the applicable option from the drop down, descibed as follows:
- As Delivered - Feature - Currently works out of the box, this requirement is 100% fulfilled as it delivered.
- As Delivered - Configurable - This requirement is met with configuration
- Not Available - This requirement is not deliverable.
- Requires Customization - This requirement can be met with customization.
- Requires Third Party Software - This requirement can be met with third party software.
2. "In the Configuration Mechanism" column, select the applicable option from the drop down, described as follows:
- Application Configuration
- Database Level
- Other
- Rules Engine
3. In the "State(s) Where Req. feature is Operating" column, enter the state name, or leave blank if not applicable.
3 Benefits
| Offeror Requirements Self Assessment - BENEFITS | |||||
| Category | # | Functional Area/Requirement | Requirement in Place | Configuration | |
| Mechanism | State(s) |
Where Req.
feature is Operating (leave blank if non-applicable)
| Initial Claims | B1.0 | System shall allow Claimants to register for an account online. |
| Initial Claims | B1.1 | System shall capture Claimant registration and demographic data. |
| Initial Claims | B1.2 | System shall perform pre-Claim assessment including but not limited to prior claim history, work history in Hawaii, work in other states, federal civilian service, military service, and type of claim (new, additional, reopen). |
| Initial Claims | B1.3 | System shall provide post-Claim instructions and benefit rights information. |
| Initial Claims | B1.4 | System shall make a determination about Claimant type (Seasonal, Educational, Professional Athlete, etc.) |
| Initial Claims | B1.5 | System shall establish effective Claim date based on Hawaii UI business rules. |
| Initial Claims | B1.6 | System shall allow employer selection from a list of employers from the wage file and hire reports including a bogus employer to flag an imposter. |
| Initial Claims | B1.7 | System shall require the collection of detailed Employment information based on Hawaii UI business rules. |
| Initial Claims | B1.8 | System shall allow Claimants and UI staff to add employers to the claim including capture of contact information and all detailed employer information based on Hawaii UI business rules. |
| Initial Claims | B1.9 | System shall capture quarterly wages when wages do not already appear on the wage file including wages earned in other states. |
| Initial Claims | B1.10 | System shall interface through ICON to SID/IBIQ to search for wages or an active claim in other states. |
| Initial Claims | B1.11 | System shall allow Claimant to store partial claim record to return to complete later. |
| Initial Claims | B1.12 | System shall prevent a Claimant from creating a duplicate profile. |
| Initial Claims | B1.13 | System shall allow Claimants to add, update, and view Claim data. |
| Initial Claims | B1.14 | System shall allow Claimants to add, update, and view Profile data, with the exception of no updates to name, date of birth, or Social Security Number. |
| Initial Claims | B1.15 | System shall allow Claimants to request to cancel a claim. |
| Initial Claims | B1.16 | System shall allow UI staff to add, update, cancel, and view Claimant Profile data. |
| Initial Claims | B1.17 | System shall allow UI staff to add, update, cancel, and view Claim data. |
| Initial Claims | B1.18 | System shall allow UI staff to access historical claim and claimant account information. |
| Initial Claims | B1.19 | System shall perform identity-proofing services in real-time to verify Claimant identity. |
| Initial Claims | B1.20 | System shall allow UI staff to manually verify Claimant identity. |
| Initial Claims | B1.21 | System shall implement data collection and flows for initial Claim filing based on Hawaii UI business rules. |
| Initial Claims | B1.22 | System shall electronically interface with external software during the UI claims filing process to validate address information. |
| Initial Claims | B1.23 | System shall automatically identify and establish the type of claim that must be filed and use pre-defined flow based on Hawaii UI business rules. |
| Initial Claims | B1.24 | System shall evaluate Claimant and Claim based on eligibility requirements to identify potential issues on the initial claim for later adjudication by staff or for auto adjudication. |
| Initial Claims | B1.25 | System shall capture all other sources of income. |
| Initial Claims | B1.26 | System shall identify and notify UI staff to review ineligibilities and disqualifications based on Hawaii UI business rules. |
| Initial Claims | B1.27 | System shall direct Claimant to workforce system and provide information on work search registration and work search requirements. |
| Initial Claims | B1.28 | System shall provide filing instructions, UI Handbook, and all other required elements. |
| Initial Claims | B1.29 | System shall send to the Employer via preferred communication method the "Request for Separation Information" (UC BP-35) and track responses, including an interface with State Information Data Exchange System (SIDES). |
| Initial Claims | B1.30 | For each claim, System shall establish a Claim Program, Claim Type, Liable State, File State, and Application Type based on Hawaii UI business rules. |
| Initial Claims | B1.31 | For each claim, System shall allow UI staff to modify Claim data: fact finding, last and next to last employer, assessment questions. |
| Initial Claims | B1.32 | System shall capture all internal communications and notifications exchanged between Claimant, Employer, and UI staff. |
| Initial Claims | B1.33 | System shall allow UI staff to enter case notes on the claim record to document interactions with the Claimant and Employer. |
| Initial Claims | B1.34 | System shall save information for all significant events defined by Hawaii UI business rules and make it available when needed. |
| Initial Claims | B1.35 | System shall capture during claim filing all data elements required for data validation. |
| Initial Claims | B1.36 | System shall implement specific flows for Unemployment Compensation for Ex-Service Members (UCX) and for Unemployment Compensation for Federal Employees (UCFE) Claims. |
| Initial Claims | B1.37 | System shall perform Claim validations based on Hawaii UI business rules. |
| Initial Claims | B1.38 | System shall implement specific flows for Combined Wage Claims (CWC). |
| Initial Claims | B1.39 | System shall implement flows based on UI business rules for Interstate Claims. |
| Initial Claims | B1.40 | System shall provide real time Claim status information to Claimant. |
| Initial Claims | B1.41 | System shall allow for management of special Programs, including but not limited to State Additional Benefits (SAB), Disaster Unemployment Assistance (DUA), Trade Readjustment Allowances (TRA), Reemployment Trade Adjustment Assistance (RTAA), Extended Benefits (EB), and any future federal extension programs |
NOTE: Hawaii does not currently have a Shared Work program but may have in the future.System shall allow for extension to include a Shared Work program.
| Initial Claims | B1.42 | System shall interface with workforce system to determine if the Claimant met the registration for work and work search requirements. |
| Initial Claims | B1.43 | System shall identify when it cannot locate Employer account and implement specific workflow based on Hawaii UI business rules. |
| Initial Claims | B1.44 | System shall allow UI staff to access and update partially completed applications. |
| Initial Claims | B1.45 | System shall determine if a Claimant is potentially eligible for a new program type based Hawaii UI business rules. |
| Initial Claims | B1.46 | System shall default to direct deposit as the payment method and capture financial institution information. |
| Initial Claims | B1.47 | System shall capture the preferred communication method for the Claimant and Employer, with electronic communication as the default. |
NOTE: some documents such as determinations must be sent via postal mail. This would require a legislative change.
| Initial Claims | B1.48 | System shall allow the Claimant to elect federal and/or state tax withholding. |
| Initial Claims | B1.49 | System shall only allow the Claimant to change federal and state tax withholding selection once per benefit year |
NOTE: allowing Claimants to change federal and state tax withholding more than once per benefit year would require a legislative change.
| Initial Claims | B1.50 | System shall allow the Claimant to report a child support withholding obligation. |
| Initial Claims | B1.51 | System shall allow Claimant to manage claims using a secure portal or similar functionality. |
| Initial Claims | B1.52 | System shall end prior disqualifications based on Hawaii UI business rules. |
| Initial Claims | B1.53 | System shall prevent duplicate employers from being entered with similar names/same start and end date. |
| Initial Claims | B1.54 | System shall allow claimant to search for employers, including UCX and UCFE, to select the correct employer. |
| Initial Claims | B1.55 | System shall automatically send the request for UCFE/UCX (ICON Integration) based on information entered by the claimant upon claim filing. |
| Initial Claims | B1.56 | System to automatically send the ETA 931 form. |
| Weekly Claims | B1.57 | System shall allow Claimants the option to file a weekly claim certification based on Hawaii UI business rules. |
| Weekly Claims | B1.58 | System shall dynamically generate questions and record answers based on Hawaii UI business rules for weekly certification. |
| Weekly Claims | B1.59 | System shall require the Claimant to certify that all information provided on the weekly claim certification is correct which acts as an e-signature. |
| Weekly Claims | B1.60 | System shall require the Claimant to certify that all information provided during fact-finding is correct which acts as an e-signature. |
| Weekly Claims | B1.61 | System shall allow UI staff to perform the same functions as a Claimant. |
| Weekly Claims | B1.62 | System shall allow Claimants to document their work search activities on their weekly claim certification. |
| Weekly Claims | B1.63 | System shall capture income amounts from the Claimant on the weekly claim certification per Hawaii UI business rules. |
| Weekly Claims | B1.64 | System shall allow for late filing and back dated claim certifications per Hawaii UI business rules. |
| Weekly Claims | B1.65 | System shall ensure that a continued week ending date is within the benefit year for it to be claimed. |
| Weekly Claims | B1.66 | System shall ensure that a Claim will be paid based on method defined by business. |
| Weekly Claims | B1.67 | System shall provide the ability for UI staff or Claimants to record a return to employment. |
| Weekly Claims | B1.68 | System shall allow for questions configurable by UI staff appropriate to the workflow based on Hawaii UI business rules. |
| Weekly Claims | B1.69 | System shall collect and calculate benefit payment resulting from reported earnings and unreported earnings based on received information. |
| Weekly Claims | B1.70 | System shall identify and create potential issues, based on Hawaii business rules, such as Claimant quit, refused an offer of work, was discharged, was unable to accept work from their attached employer, was unable to work, or was unavailable for work; and present dynamic fact finding. |
| Weekly Claims | B1.71 | When a weekly certification is entered late (based on Hawaii UI business rules), System shall create an eligibility requirement issue. |
| Weekly Claims | B1.72 | System shall allow a Claimant or UI staff to place a weekly claim certification on hold. |
| Weekly Claims | B1.73 | System shall save incomplete weekly claim certifications per Hawaii UI business rules and allow the claimant to return to complete the claim later. |
| Weekly Claims | B1.74 | System shall prevent a Claimant from filing a weekly claim certification based on Hawaii UI business rules. |
| Weekly Claims | B1.75 | System shall allow authorized UI staff to enter configurable work search activity/criteria/parameters based on Hawaii UI business rules. |
| Weekly Claims | B1.76 | System shall perform automated fact-finding based on answers to upfront IVR/Internet questions, during the claims filing process. |
| Weekly Claims | B1.77 | Based on Hawaii UI business rules, System shall generate a weekly low earnings report to the Employer reported on the weekly claim certification to verify the Claimant reported earnings correctly and did all the available work. |
| Weekly Claims | B1.78 | System shall capture the Employer information when earnings are reported on the weekly claim certification. |
| Weekly Claims | B1.79 | System shall hold payment until validation is received from the low earnings report based on Hawaii UI business rules. |
| Claim Management | B1.80 | System shall allow Claimants and Employers to respond to notices. |
| Claim Management | B1.81 | System shall allow Claimants and Employers to submit supporting documentation. |
| Claim Management | B1.82 | System shall allow Claimants and Employers to initiate and respond to inquiries. |
| Claim Management | B1.83 | System shall allow Employers to report information regarding the claim. |
| Claim Management | B1.84 | System shall allow Employers to view estimates of charges and/or reimbursements. |
| Claim Management | B1.85 | System shall allow Employers to check Claim status at any time based on Hawaii UI business rules. |
| Claim Management | B1.86 | System shall have a function to create a separation or nonseparation issue and assignment. |
| Claim Management | B1.87 | System shall have a function to change or edit an existing separation or nonseparation issue. |
| Claim Management | B1.88 | System shall allow Staff manually adjudicate an Issue based on Hawaii UI business rules. |
| Claim Management | B1.89 | System shall have a function to End, Amend, Rescind, or maintain a disqualification or ineligibility. |
| Claim Management | B1.90 | System shall provide a work search waiver request based on configurable Hawaii UI business rules. |
| Claim Management | B1.91 | System shall calculate back pay or retroactive pay and take appropriate action, based on Hawaii UI business rules. |
| Claim Management | B1.92 | System shall be configurable as to what the Claimant may change related to their claim, based on Hawaii UI business rules. |
| Claim Management | B1.93 | System shall notify Claimant of changes made online. |
| Claim Management | B1.94 | System shall allow Claimant to opt-in and out of electronic correspondence. |
| Claim Management | B1.95 | System shall provide a Claimant dashboard showing including but not limited to the status of the claim, all relevant information on current claim, reminders of upcoming events/tasks, and any action items needing to be resolved. |
| Claim Management | B1.96 | System shall allow Claimant to initiate a wage protest. |
| Claim Management | B1.97 | System shall allow Claimant to submit a request for claim information to be provided by the Claimant to other agencies such as for public assistance. |
| Claim Management | B1.98 | System shall allow Claimant to perform Claim based activities based on Hawaii UI business rules. |
| Claim Management | B1.99 | System shall provide Claimant and Employer with Frequently Asked Questions (FAQs) and other assistive content. |
| Claim Management | B1.100 | System shall allow authorized UI Staff, Claimants, Employers, and/or TPAs to modify claims with claim restrictions based on Hawaii UI business rules and role definition. |
| Claim Management | B1.101 | System shall allow authorized UI staff to perform all functions that an employer can perform. |
| Claim Management | B1.102 | System shall allow authorized UI staff to perform all functions that a claimant can perform. |
| Claim Management | B1.103 | System shall (re)calculate UI monetary determination for all program and claim types. |
| Claim Management | B1.104 | System shall provide separate monetary eligibility based on wages received from other states to be used to provide filing options to Claimants with base period wages in more than one state. |
| Claim Management | B1.105 | System shall review issues and complete the claim to make it valid based on Hawaii UI business rules. |
| Claim Management | B1.106 | System shall allow UI staff to unlock locked user accounts based on Hawaii UI business rules. |
| Claim Management | B1.107 | System shall allow UI staff to acknowledge, add, delete, initiate wage investigation on state wages, CWC wages, military wages, and Federal wages based on Hawaii UI business rules. |
| Claim Management | B1.108 | System shall allow UI staff to view, resend, add IB transactions via interface with ICON. |
| Claim Management | B1.109 | System shall allow UI staff to view, resend, add UCX/UCFE transactions via interface with Federal Claim Control Center (FCCC). |
| Claim Management | B1.110 | System shall allow UI staff to update federal and state tax withholding. |
| Claim Management | B1.111 | System shall allow UI staff to request and process Federal proof of earnings. |
| Claim Management | B1.112 | System shall allow UI staff to cancel and reissue payments (warrants). |
| Claim Management | B1.113 | System shall allow UI staff to update child support obligation. |
| Claim Management | B1.114 | System shall allow UI staff to add entitlement based on Hawaii UI business rules. |
| Claim Management | B1.115 | System shall allow UI staff to correct earnings on weeks claimed. |
| Claim Management | B1.116 | System shall allow UI staff to add and modify notes |
| Claim Management | B1.117 | System shall allow UI staff with restricted access to delete notes |
| Claim Management | B1.118 | System shall allow UI staff to change payment method. |
| Claim Management | B1.119 | System shall allow UI staff to update and reissue correspondence. |
| Claim Management | B1.120 | System shall allow UI staff to change claim effective date. |
| Claim Management | B1.121 | System shall allow UI staff to change work search requirements based on Hawaii UI business rules. |
| Claim Management | B1.122 | System shall allow UI staff to change SSN for reasons such as ID theft. |
| Claim Management | B1.123 | System shall allow UI staff to pull a query of consolidated work search activity for a specified time period. |
| Claim Management | B1.124 | System shall allow UI staff to view and update work search log status. |
| Claim Management | B1.125 | System shall allow UI staff to request and process out-of-state work registration. |
| Claim Management | B1.126 | System shall allow UI staff the ability to search for claims by name (alpha search) or by employer name. |
| Claim Management | B1.127 | System shall process wage corrections. |
| Claim Management | B1.128 | System shall track progress toward lifting a previous disqualification and take action according to Hawaii UI business rules. |
| Claim Management | B1.129 | System shall allow authorized UI staff to view current and prior claim information. |
| Claim Management | B1.130 | System shall allow for Statute of limitations configuration. |
| Claim Management | B1.131 | System shall provide option for UI staff to move claim record from one benefit year, program, or SSN to another benefit year when needed. |
| Claim Management | B1.132 | System shall provide detailed information such as links to legal references attached to a non-monetary issue/determination, |
| Claim Management | B1.133 | System shall preserve the record of a fraudulent claim while allowing the true identity holder to file a valid claim. |
| Claim Management | B1.134 | System shall send notification to fraud victim and alert UI staff when they can file their claim. |
| Claim Management | B1.135 | System shall provide the ability for UI staff to view benefit estimates based on adjusted eligibility factors. |
| Claim Management | B1.136 | System shall balance the work assignments equally considering claimants, issues, and skills-based assignments with ability for authorized staff to adjust assignment levels. |
| Claim Management | B1.137 | System shall have function to create ad-hoc reports. |
| Claim Management | B1.138 | System shall load all UCFE/UCX and CWC wages including original and amended responses. |
| Claim Management | B1.139 | System shall place an automatic hold/set the monetary to pending when CWC wages are pending, based on Hawaii UI business rules. |
| Claim Management | B1.140 | System shall record and store and display audit trail of changes to the Claimant account and Claims. |
| Monetary Determination | B1.141 | System shall determine separate eligibility based on wages received from other states. |
| Monetary Determination | B1.142 | System shall display monetary calculation to UI staff. |
| Monetary Determination | B1.143 | System shall automatically recalculate monetary eligibility and employer chargeability when changes occur on a claim based on Hawaii UI business rules. |
| Monetary Determination | B1.144 | System shall provide authorized UI staff the ability to manage claim eligibility based on Hawaii UI business rules. |
| Monetary Determination | B1.145 | System shall integrate with the ICON system to exchange claim, wage, benefit charge, payment and overpayment information. |
| Monetary Determination | B1.146 | System shall detect ICON errors and/or missing information and flag for UI staff review. |
| Monetary Determination | B1.147 | System shall implement monetary determinations workflow based on Hawaii UI business rules. |
| Monetary Determination | B1.148 | System shall allow all authorized users access to archived monetary determinations and redeterminations. |
| Monetary Determination | B1.149 | System shall notify the claims examiner of a potential fraud claim when reviewing monetary eligibility. |
| Monetary Determination | B1.150 | System shall implement wage management workflows based on Hawaii UI business rules. |
| Monetary Determination | B1.151 | System shall provide Claimants with a calculator to determine potential monetary eligibility. |
| Monetary Determination | B1.152 | System shall display final monetary determination including calculations to Claimants. |
| Payments | B1.153 | System shall implement Benefits Payment process based on Hawaii UI business rules. |
| Payments | B1.154 | System shall allow configuration for support of different program types and claims based on Hawaii UI business rules. |
| Payments | B1.155 | System shall allow authorized UI staff to Void/Reissue payment based on Hawaii UI business rules. |
| Payments | B1.156 | System shall recalculate a benefit payment when the payment parameters change. |
| Payments | B1.157 | System shall support payments from multiple funding sources. |
| Payments | B1.158 | System shall send notification to Claimant of Child Support withholding if necessary and update adjustments. |
| Payments | B1.159 | System shall generate an ACH file containing the benefit payment information to disburse payment. |
| Payments | B1.160 | System shall provide verification of payment transmission. |
| Payments | B1.161 | System shall implement refund management based on Hawaii UI business rules. |
| Payments | B1.162 | System shall implement payment process correspondence based on Hawaii UI business rules. |
| Payments | B1.163 | System shall assist DLIR in meeting DOL first pay timeliness requirements - including but not limited to: sending alerts to Claimants and UI staff, notifications, setting due dates. |
| Payments | B1.164 | System shall allow authorized UI staff to view and update the routing number, account number, account type (savings or checking) and name of the bank where the benefit payment was sent for deposit. |
| Payments | B1.165 | System shall provide for proper accounting and traceability of funding. |
| Payments | B1.166 | System shall allow UI staff to allow or deny the payment to be issued for the flagged payments based on Hawaii UI business rules. |
| Payments | B1.167 | System shall allow UI staff to flag weeks to prevent payments based on Hawaii business rules. |
| Payments | B1.168 | System shall prepare, send, and resend withhold amounts to appropriate parties - IRS, Hawaii State Tax withholdings, Child support payments, IRORA. |
| Payment Control | B1.169 | System shall analyze UI Benefits and system data to identify suspicious claim activity. |
| Payment Control | B1.170 | System shall be able to create a task for an Investigator to manually review and act upon suspicious claim activity. |
| Payment Control | B1.171 | System shall notify claimant of issues, including but not limited to masking the reason for the investigation involving potential fraud. |
| Payment Control | B1.172 | System shall provide a fraud recommendation to be reviewed by UI staff to accept, modify, or reject. |
| Payment Control | B1.173 | System shall manage overpayments based on Hawaii UI business rules. |
| Payment Control | B1.174 | System shall allow for automatic benefit payment offsets and manage repayments for overpayments based on Hawaii UI business rules. |
| Payment Control | B1.175 | System shall implement process to manage a bankruptcy. |
| Payment Control | B1.176 | System shall implement process to manage overpayments from another states. |
| Payment Control | B1.177 | System shall generate and allow for edit Benefits reports based on Hawaii UI business rules. |
| Payment Control | B1.178 | System shall implement process for managing Claimant payment agreement. |
| Payment Control | B1.179 | System shall implement required Claimant notifications based on Hawaii UI business rules. |
| Payment Control | B1.180 | System shall manage garnishments based on Hawaii UI business rules. |
| Payment Control | B1.181 | System shall record and keep a history of all related business events. |
| Payment Control | B1.182 | System to provide an Overpayment (OP) and Fraud page accessible from the Dashboard. |
| Payment Control | B1.183 | System to allow OP repayment agreement plans to be entered and processed online. |
| Payment Control | B1.184 | System to allow OP payments by debit or credit card to be entered and processed online. |
| Payment Control | B1.185 | System to send OP notifications and billing statements to claimants. |
| Payment Control | B1.186 | System shall allow authorized staff to create a task for an investigator to manually review and act upon suspicious claim activity. |
| Tracking | B1.187 | System shall allow UI staff to verify name, address, and SSN/Alternate ID of the Claimant. |
| Tracking | B1.188 | System shall allow UI staff to respond to inquiries. |
| Tracking | B1.189 | System shall use context sensitive statements using preformatted text depending on the contact method, editable by business staff. |
| Tracking | B1.190 | System shall enable UI staff to receive and track inquiry via phone, email, online forms, mail, document upload. |
| Tracking | B1.191 | System shall provide the ability to message claimants from within the system. |
| Tracking | B1.192 | System shall allow UI staff to verify Employer identifying information. |
| Tracking | B1.193 | System shall allow staff to search for employers by multiple data elements, including but not limited to: legal name, DBA, address. |
| Tracking | B1.194 | System shall provide the ability to notify all parties of a status change System shall provide the ability to notify affected external parties of changes to their user online profiles or claim and employer account status, per Hawaii business rules. |
| Tracking | B1.195 | System shall allow UI staff to route an inquiry between appropriate departments depending on user permissions. |
| Charging | B1.196 | System shall include all functionality necessary to perform benefit charging and reimbursements based on Hawaii UI business rules. |
| Charging | B1.197 | System shall have the ability for UI staff to suppress certain employer correspondence, including but not limited to Employer Notice of Unemployment Insurance (BP2). |
| Charging | B1.198 | System shall create assignments or cases including but not limited to employer protests, benefit charge redeterminations, or unable to identify employer to charge, based on Hawaii UI business rules. |
| Charging | B1.199 | System shall be able to identify when an account is liable for charges or reimbursements and issue determinations based on Hawaii UI business rules. |
| Charging | B1.200 | System shall identify, support, and display Predecessor/Successor accounts. |
| Charging | B1.201 | System shall determine whether the Employer is Reimbursable or Contributory. |
| Charging | B1.202 | System shall calculate Employer charge with rounding based on configurable Hawaii UI business rules. |
| Charging | B1.203 | System shall reconcile benefit charges. |
| Charging | B1.204 | System shall generate and issue via preferred communication method benefit charge statements and billing statements per Hawaii UI business rules. |
| Charging | B1.205 | System shall allow UI staff to manually generate benefit charge statements and billing statements per Hawaii UI business rules. |
| Charging | B1.206 | System shall accept and process benefit charge and reimbursement protests. |
| Charging | B1.207 | System shall accept and process adjustments to Employer charging or billing. |
| Charging | B1.208 | System shall allow authorized UI staff, Employer and TPAs to view charge information including historical information. |
| Charging | B1.209 | System shall allow UI staff to view the distribution of benefit charges and credits to Employers. |
| Charging | B1.210 | System shall allow electronic billing and payments for CWC claims. |
| Charging | B1.211 | System shall determine the benefit charging for employers based on claimant requalification, per Hawaii UI business rules. |
| Charging | B1.212 | System shall allow Employers/TPAs to export Benefit Charge Statements data to an Excel spreadsheet (allow multiple export file). |
| Adjudication | B1.213 | System shall allow UI staff, Claimants, Employers, and TPAs to complete fact finding. |
| Adjudication | B1.214 | System shall provide fact-finding workflow for UI staff, Claimants, and Employers based on Hawaii UI business rules. |
| Adjudication | B1.215 | System shall support document attachments for fact-finding interview workflows. |
| Adjudication | B1.216 | System shall allow UI staff who created fact finding statements/questions the ability to edit them within a specified time limit based on Hawaii UI business rules. |
| Adjudication | B1.217 | System shall allow UI staff to request additional fact-finding for Claims Adjudication. |
| Adjudication | B1.218 | System shall allow claimants and employers with pending fact-finding to create appointments for interview with UI Staff. |
| Adjudication | B1.219 | System shall meet the DOL adjudication timeliness requirements System shall assist staff in meeting DOL adjudication timeliness requirements - including but not limited to: sending alerts, notifications, setting due dates. |
| Adjudication | B1.220 | System shall meet the nonmonetary separation and nonseparation adjudication DOL quality standards. |
| Adjudication | B1.221 | System shall assist staff in meeting nonmonetary separation and nonseparation adjudication DOL quality standards - including but not limited to: having dynamic fact finding that includes all required data elements, due notice requirements are met. |
| Adjudication | B1.222 | System shall issue written determinations based on DOL and Hawaii UI business rules. |
| Adjudication | B1.223 | System shall allow UI Staff to send files related to Adjudication to Claimants electronically, accessible through the Claimant portal. |
| Adjudication | B1.224 | System shall search, sort, and filter source documents related to Adjudication cases. |
| Adjudication | B1.225 | System shall send an alert of upcoming appointments to the Claimant and to the Employer regarding adjudication along with due dates. |
| Adjudication | B1.226 | System shall Identify potential issues and present dynamic fact finding based on Hawaii UI business rules. |
| Adjudication | B1.227 | System shall be able to trigger conditional fact findings for Claimants and Employers to complete with notification. |
| Adjudication | B1.228 | If unable to auto-determine, theSystem shall guide Staff and interested parties based on Hawaii UI business rules. |
| Adjudication | B1.229 | System shall allow authorized Staff to set up and create additional fact finding question sets. |
| Adjudication | B1.230 | System shall be able to generate correspondence based on fact finding events. |
| Adjudication | B1.231 | System must be able to recalculate previously issued due dates when changes made after issuance that fall after issuance and before expirationSystem shall allow staff to modify the issue detection date which will then dynamically update the issue due date based on Hawaii UI business rules. |
| Adjudication | B1.232 | System shall set issue detection date at the time of issue creation within the system according to UI performs core measures. |
| Adjudication | B1.233 | System shall allow staff to issue a redetermination on a resolved issue based on Hawaii UI business rules. |
| Adjudication | B1.234 | System shall allow authorized UI staff to create new non-monetary issue types and reasons and corresponding determination templates. |
| Adjudication | B1.235 | System shall allow UI staff, Employers, and TPAs to log into SIDES using SSO. |
| Adjudication | B1.236 | System shall allow UI staff, Employers, and TPAs to view request and responses from SIDES and web. |
| Adjudication | B1.237 | System shall provide claim summary to UI staff. |
| Adjudication | B1.238 | System shall provide multi-claimant case association. |
| Adjudication | B1.239 | System shall allow for filtering, sorting, and searching. |
| Adjudication | B1.240 | System shall be able to create and handle issues from a variety of sources that require additional research to resolve. |
| Adjudication | B1.241 | System shall flag cases for additional review based on Hawaii UI business rules. |
| Adjudication | B1.242 | System shall prevent duplicate issues from being created per Hawaii UI business rules. |
| Adjudication | B1.243 | System shall implement workflow for separation and nonseparation determinations and re-determinations based on Hawaii UI business rules. |
| Adjudication | B1.244 | System shall provide functions to process adjustments, including but not limited to redeterminations, reconsiderations, withdrawals, remands, affirmation of the decision, and referee reversals, based on Hawaii UI business rules. |
| Adjudication | B1.245 | System shall allow authorized UI staff to create and maintain labor disputes and other multi-claimant issues. |
| Adjudication | B1.246 | System shall allow both the Employer and the union to provide a list of workers involved in the labor dispute. |
| Adjudication | B1.247 | System shall generate appropriate correspondence to Employers and unions based on Hawaii UI business rules. |
| Adjudication | B1.248 | System shall allow Claimants/Employers to view their adjudicated decisions online. |
| Adjudication | B1.249 | System shall allow UI staff to send files to Claimants/Employers/TPAs electronically, accessible through the Claimant/Employer/TPAs self-services. |
| Adjudication | B1.250 | System shall have the capability for generating mass disqualifications based on Hawaii UI business rules. |
| Adjudication | B1.251 | System shall automatically adjudicate issues based on Hawaii UI business rules. |
| Adjudication | B1.252 | System shall allow the ability to do an internal extract of non-monetary determinations for periodic performance reviews. |
| 1099 | B1.253 | System shall allow UI staff to query the 1099 file, random sample and generate pdf for UI staff review. |
| 1099 | B1.254 | System shall generate 1099-G and populated it with available information. |
| 1099 | B1.255 | System shall allow UI staff to flag 1099 exemption for fraud claims. |
| 1099 | B1.256 | System shall allow UI staff to generate a corrected 1099 and a corrected IRS Fire File. |
| 1099 | B1.257 | System shall generate a report to validate accuracy of 1099. |
| 1099 | B1.258 | System shall allow for 1099 to be filed electronically in the IRS required format. |
| 1099 | B1.259 | System shall generate the IRS file and transmit it electronically. |
| 1099 | B1.260 | Sytem shall allow Claimants to view and download Form 1099-G online with the option to print. |
| BAM-BTQ | B1.261 | System shall allow UI staff to select source documents and print if needed. |
| BAM-BTQ | B1.262 | System shall allow UI staff to view the sample including all sample cases and conduct reviews. |
| BAM-BTQ | B1.263 | System shall capture appropriate data elements and ensure data conforms to DOL format as defined in ETA Handbook 361 and all appendices. |
| BAM-BTQ | B1.264 | System shall allow UI staff to enter search parameters as related to Federal DOL requirements and guidance. |
| BAM-BTQ | B1.265 | System shall create extract files and load into DOL SUN system. |
| BAM-BTQ | B1.266 | System shall provide the ability to view all data elements required by DOL Data Validation to enable UI staff to validate all data validation elements. |
| BAM-BTQ | B1.267 | System shall allow authorized UI staff to create and maintain Benefits Accuracy Measurement (BAM) random numbers/algorithms. |
| BAM-BTQ | B1.268 | System shall allow UI staff to audit UI claims to determine payment and denial accuracy. |
| BAM-BTQ | B1.269 | System shall ensure data conforms to DOL format as defined in Employment and Training (ET) Handbook 395. |
| BAM-BTQ | B1.270 | System shall allow UI staff to assign cases to UI staff in accordance with ETA Handbook 395 and 301. |
| BAM-BTQ | B1.271 | System shall automatically create snapshot of a claim from UI Benefits. |
| BAM-BTQ | B1.272 | System shall complete Data Collection Instrument (DCI) and enter data into DOL SUN System. |
| BAM-BTQ | B1.273 | System shall allow assigned BAM Investigator to manually edit the snapshot if needed. |
| BAM-BTQ | B1.274 | System shall store all audit documents including correspondence, both incoming and outgoing, in the system. |
| BAM-BTQ | B1.275 | System shall create a log of all correspondence, both incoming and outgoing, and incorporate with ALL Benefits correspondence logs for both Employers and Claimants. |
| BAM-BTQ | B1.276 | System shall track individual auditor’s completion of audits. |
| BAM-BTQ | B1.277 | System shall track general total of audits completed. |
| BAM-BTQ | B1.278 | System shall generate an ad hoc report using any item off of the DCI. |
| BAM-BTQ | B1.279 | System shall provide audit results to affected departments including but not limited to creating workflow items for those departments to review and take action. |
| BAM-BTQ | B1.280 | System shall allow UI staff to create workflow items to refer discrepancies or issues including but not limited to wage discrepancies, coverage, overpayments, or SSN mismatch to BPC, Benefits, or Tax to investigate. |
| BAM-BTQ | B1.281 | System shall schedule/assign cases to investigators. |
| BAM-BTQ | B1.282 | System shall generate required Benefit Integrity reports. |
| BAM-BTQ | B1.283 | System shall allow authorized UI staff to create and maintain Benefits Timeliness and Quality (BTQ) random numbers/algorithms. |
| BAM-BTQ | B1.284 | System shall allow UI staff to enter random numbers provided by DOL into System. |
| BAM-BTQ | B1.285 | System shall select universe, then select quarterly sample cases from the universe based on random numbers provided by DOL. |
| BAM-BTQ | B1.286 | System shall notify Research and Analysis to have sample validated. |
| BAM-BTQ | B1.287 | System shall ensure sample data conforms to DOL methodology as defined in ETA Handbook 301. |
| BAM-BTQ | B1.288 | System shall retrieve ALL source documents related to the issue. |
| BAM-BTQ | B1.289 | System shall allow UI staff to search, sort, filter, and view the sample including all sample cases and conduct reviews. |
| BAM-BTQ | B1.290 | System shall allow UI staff to record review results on an online DCI evaluation form. |
| BAM-BTQ | B1.291 | System shall calculate final score based on manual evaluation input. |
| BAM-BTQ | B1.292 | System shall upload DCI review results into the DOL SUN system. |
| BAM-BTQ | B1.293 | System shall retain audit trail of all BTQ reviews and scores based on Hawaii UI business rules. |
| BAM-BTQ | B1.294 | System shall implement all functionality necessary to support investigative tasks. |
| BAM-BTQ | B1.295 | System shall implement all functionality for tax performance measurement and generate required reports. |
| BAM-BTQ | B1.296 | System shall allow BAM/BTQ data to be automatically entered on federal transmittal forms and reports. |
| BAM-BTQ | B1.297 | System shall generate notification requests for first, second, and third attempts with appropriate documents to be sent to all interested parties, including but not limited to claimants, employers, unions, and other interested parties. |
| BAM-BTQ | B1.298 | System shall allow claimants and employers to respond to BAM information requests online. |
| BAM-BTQ | B1.299 | System shall create time log, coding, and summary for each weekly paid and denied case. |
| BAM-BTQ | B1.300 | System shall automate the weekly quality control table maintenance for the following week’s batch selection, including but not limited to weekly entries of random numbers provided by DOL, batch number, week beginning and ending date, and number of paid and denied cases selected. |
| BAM-BTQ | B1.301 | System shall populate, prefill, and generate to PDF all required forms for the case review, including but not limited to claimant questionnaire (QC4), workforce development registration policy (QC7) labor organization statement (QC8), employer verification statement (QC9), employer verification of base period wages statement (QC9a), and report of weekly earnings form (BP60). |
| BAM-BTQ | B1.302 | System shall generate a request for claimant or employer information, action or correction form (BP15) when a military or federal civilian employer appears on the claim and send to the Monetary Processing Unit. |
| BAM-BTQ | B1.303 | System shall allow a manual back-up method for all automation in the BAM/BTQ process. |
4 Tax
| Offeror Requirements Self Assessment - TAX | |||||
| Category | # | Functional Area/Requirement | Requirement in Place | Configuration | |
| Mechanism | State(s) |
Where Req.
feature is Operating (leave blank if non-applicable)
| Contributions | T1.0 | System shall allow Employers and TPAs to upload wage reports. |
| Contributions | T1.1 | System shall allow Employers and TPAs to manually enter wage reports. |
| Contributions | T1.2 | System shall allow Employers and TPAs to delete or edit incorrect or incomplete reports, reprocess wage data, replace with correct wage data. |
| Contributions | T1.3 | System shall validate uploaded data and provide notification of errors. |
| Contributions | T1.4 | System shall allow UI staff to upload, enter, edit or delete wage reports on behalf of Employers. |
| Contributions | T1.5 | System shall send notifications to Employers and TPAs as required by Hawaii UI business rules. |
| Contributions | T1.6 | System shall provide online automated calculations for Contributory and Reimbursable employers. |
| Contributions | T1.7 | System shall generate and allow employers to view, and print completed tax and wage reports. |
| Contributions | T1.8 | System shall allow UI staff to search wages based on various criteria. |
| Contributions | T1.9 | System shall allow UI staff to search for submitted files. |
| Contributions | T1.10 | System shall be able to generate operational, performance, and management reports automatically and ad hoc. |
| Contributions | T1.11 | System shall implement payment processes based on Hawaii UI business rules for Employers and TPAs. |
| Contributions | T1.12 | System shall collect and record bank deposit transactions on collected payments. |
| Contributions | T1.13 | System shall implement tax collection functions based on Hawaii UI business rules. |
| Contributions | T1.14 | System shall be able to manage tax collection relevant correspondence and notifications based on Hawaii UI business rules. |
| Contributions | T1.15 | System shall record all tax collection related business events. |
| Contributions | T1.16 | System shall implement tax collection management for bankruptcy cases. |
| Contributions | T1.17 | System shall automatically calculate and assign tax rates. |
| Contributions | T1.18 | System shall retrieve for viewing data for a given tax year. |
| Contributions | T1.19 | System shall recalculate tax rates and taxes due based on account changes. |
| Contributions | T1.20 | System shall allow UI staff to override automatic rate calculations. |
| Contributions | T1.21 | System shall implement functions for Revenue and Trust Fund Management ACH including but not limited to the following: Debit/Credit/Pre-note Payments. |
| Contributions | T1.22 | System shall provide a report with statistical information about the number of individual payments received from a specific TPA or individual employer. |
| Contributions | T1.23 | System shall allow the user to view and reconcile accounts receivable balances and out of balance accounts on sub ledger categories. |
| Contributions | T1.24 | System shall manage overpayment and refunds on Employer accounts according to the rules of priority. |
| Contributions | T1.25 | System shall process Accounting Transactions based on Hawaii UI business rules. |
| Contributions | T1.26 | System shall implement wage processing workflows based on Hawaii UI business rules. |
| Contributions | T1.27 | System shall capture, track, and display any dollar amounts for total wages, taxable wages, tips. |
| Employer Account Management | T1.28 | System shall allow Employers to authorize, revoke, and identify the service functions for which the TPA may act on behalf of that Employer. |
| Employer Account Management | T1.29 | System shall allow UI staff, Employers and TPAs to update their user profile/account online. |
| Employer Account Management | T1.30 | System shall prompt Employers and TPAs to update the address/contact information based on Hawaii UI business rules. |
| Employer Account Management | T1.31 | System shall implement functions to identify potential SUTA dumping cases. |
| T1.32 | System shall create work items for potential SUTA dumping cases and assign them to the appropriate workflow. | |
| Employer Account Management | T1.33 | System shall implement Benefits data update when relevant Employer information updated/changed based on Hawaii UI business rules. |
| Employer Account Management | T1.34 | System shall provide a calculator to Employers to determine their potential tax rate. |
| Employer Registration | T1.35 | System shall allow Employers to register online. |
| Employer Registration | T1.36 | System shall allow Employers to complete and modify partially saved Employer registrations within a configurable time period. |
| Employer Registration | T1.37 | System shall allow Employers and TPAs to view registration status. |
| Employer Registration | T1.38 | System shall prevent Benefits Claimants from accidentally registering for a UI Tax Accounts and vice versa based on Hawaii UI business rules. |
| Employer Registration | T1.39 | System shall automate base functions: identify ownership, calculate liable dates and liable quarters, set new employer UI rate and eligible year based on Hawaii UI business rules. |
| Employer Registration | T1.40 | System shall allow for Employment Titles associated with Employer and/or contact names. |
| Employer Registration | T1.41 | System shall provide registration status to UI Staff. |
| Employer Registration | T1.42 | System shall allow UI staff to complete and modify partially saved Employer registrations within a configurable time period. |
| Employer Registration | T1.43 | System shall allow UI staff to query list of all designated employers to each unique TPA account. |
| Employer Registration | T1.44 | System shall allow Third-Party Administrators (TPAs) to register online. |
| Employer Registration | T1.45 | System shall allow a third-party administrator (TPA) to register online for a TPA account with multiple addresses and locations using the current Agent ID number assignment structure. |
| Employer Registration | T1.46 | System shall allow associate/dissociate a TPA to Employer account System shall allow employer (with appropriate user role) to provide or rescind power of attorney to associate or dissociate a TPA to an employer account. |
| Employer Registration | T1.47 | System shall provide a unique ID with a preference to using current numbering scheme. |
| Employer Registration | T1.48 | System shall capture and validate registration data as required by Hawaii UI business rules. |
| Employer Registration | T1.49 | System shall assign a UI account number without complete registration information (preassign account). |
| Employer Registration | T1.50 | System shall validate new accounts. |
| Employer Registration | T1.51 | System shall flag account for manual review and UI staff corrections. |
| Employer Registration | T1.52 | System shall determine type of liability. |
| Employer Registration | T1.53 | System shall allow for multiple types of liability. |
| Employer Registration | T1.54 | System shall support Employers who are contributing or reimbursing. |
| Employer Registration | T1.55 | System shall track and display account status. |
| Employer Registration | T1.56 | System shall implement automated account management based on Hawaii UI business rules. |
| Employer Registration | T1.57 | System shall offer multiple correspondence methods selectable by Employers. |
| Employer Registration | T1.58 | System shall automatically inactivate accounts based on Hawaii UI business rules. |
| Employer Registration | T1.59 | System shall allow UI staff to inactivate employer accounts based on Hawii UI business rules. |
| Employer Registration | T1.60 | System shall allow staff to reopen an employer account based on Hawaii UI business rules. |
| Employer Registration | T1.61 | System shall prevent and correct duplicate registrations, notify UI staff, Employer, TPA, and create log entry. |
| Employer Registration | T1.62 | System shall allow Employer to self-service and update existing account information based on staff configurable Hawaii UI business rules. |
| Employer Registration | T1.63 | System shall prevent employer from creating an account based on Hawaii UI business rules. |
| Employer Registration | T1.64 | System shall allow UI staff to adjust the liability of an account. |
| Employer Registration | T1.65 | System shall manage non-liable accounts based on Hawaii UI business rules. |
| Employer Registration | T1.66 | System shall validate that there are no reports with wages on file prior to the cancellation or closure of an employer UI Account. |
| Employer Registration | T1.67 | System shall allow UI staff to send required forms to Employers by their chosen communication method and in compliance with Hawaii law and policy. |
| Employer Registration | T1.68 | System shall provide form templates to be completed by UI staff and sent to Employer/TPA through chosen correspondence method. |
| Employer Registration | T1.69 | System shall implement configurable required forms to be completed by Employer/TPA. |
| Employer Registration | T1.70 | System shall select a random sample of a configurable number of cases per quarter to evaluate in accordance with ETA Handbook 407 (DOL reviews). |
| Field Audit | T1.71 | System shall include all functionality necessary to select Employers to be audited, including but not limited to the following. |
o Delinquent audits – balance due and/or missing reports o Field audit o Random/verification per DOL requirements o Based on 1099 files from the IRS potential misclassified o Referral audit o Complaint audit o Stratified by characteristics of an Employer account
| Field Audit | T1.72 | System shall allow staff to change audit selection characteristics without technical support assistance, to enable Hawaii to meet DOL requirements. |
| Field Audit | T1.73 | System shall allow staff to manually select audit candidates. |
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File details come from the government source that posted it. Updated .