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EXHIBIT A – PERFORMANCE WORK STATEMENT

LANGLEY RESEARCH CENTER

SECURITY & PROTECTIVE SERVICES CONTRACT

Table of Contents

1. INTRODUCTION

2. SCOPE OF WORK

3. DESCRIPTION OF SERVICES

3.1 SUSTAINING SECURITY & PROTECTIVE SERVICES PERFORMANCE REQUIREMENTS

3.1.1 Administrative Management

3.1.2 Business Management

3.1.3 Command Structure and Staffing

3.1.4 Security Classification Level and Clearance

3.1.5 Hours of Operation

3.1.6 Normal Workload Fluctuations

3.1.7 Center Events

3.1.8 Enhanced Security & Protective Service Safeguards

3.1.9 Work Management

A Quality Control

B Employee Conduct

C Prohibition and Use of Logos

3.1.10 RESERVED

3.1.11 Vehicles

3.2 PROTECTIVE SERVICES

3.2.1 Physical Security and Resource Protection

3.2.1.1 Access Control Program

3.2.1.2 Uniformed Operations

3.2.1.3 Explosive/Chemical

3.2.1.4 Electronic Security Systems

3.2.1.5 Locksmith

3.2.1.6 Identification Management

3.2.2 Communications Officer-Protective Services Communications Center

3.2.3 Security Records Management

3.2.4 Law Enforcement

3.2.4.1 Patrol Operations

3.2.4.2 Traffic Accident Investigation

3.2.4.3 Criminal Incident Reports/Records

3.2.4.4 Testify in Court/Other Official Hearings

3.2.4.5 Evidence Collection

3.2.4.6 Standard Blotter & Reports

3.2.4.7 Crime Scene Protection

3.2.5 Administrative Support to the Security Services Branch

3.2.6 International Visits

3.3 EMERGENCY MANAGEMENT

3.3.1 General

3.3.2 Emergency Preparedness

3.3.3 Emergency Operations

3.3.4 Continuity of Operations

3.3.5 Test, Training and Exercise

3.4 TRAINING REQUIREMENTS & MANDATORY SKILL & PERFORMANCE LEVELS

3.4.1 Responsibilities

3.4.2 Local & State Education Requirements

3.4.3 Firearms Training, Range Operations & Maintenance

3.4.4 Emergency Management Training

3.4.5 NASA Protective Services Training Academy

3.4.6 Maintaining Proficiency

3.4.7 NASA Required Training and Recertification

3.4.8 Local and State Education Certification and Licenses

3.5 WEAPONS

3.5.1 Intermediate Force Weapons

3.5.2 Less-than-lethal Weapons

3.6 INDEFINITE DELIVERY/INDEFINITE QUANTITY SERVICES

3.6.1 Emergency Security & Protective Services

3.6.2 Inter-operability Requirements

3.6.3 Subject Matter Expertise

3.6.4 Studies

3.6.5 Indefinite Delivery Indefinite Quantity EventsIntrusion Detection System/Access Control System/Network Surveillance Camera

3.6.6 Explosive Detection Team (K-9)

3.6.7 Document Destruction

3.6.8 Miscellaneous Supplies

3.6.9 Deployment to Other NASA Facilities Preparedness and Response

3.7 PERFORMANCE STANDARDS

3.8 PWS ATTACHMENTS

A Langley Research Center Security & Protective Services Contract Standards

A.1 Security & Protective Services Position Description/Titles Guidelines A.2 Medical Examination for Emergency Services First Responders A.3 Physical Fitness Requirements A.4 Security Officer/Police Qualifications A.5 Officer Uniform and Equipment Requirements A.6 Psychological and Emotional Requirements A.7 Drug Testing and Drug and Alcohol-Free Workforce Requirements

A.8 Vehicle Decals and Equipment

A.9 Compliance Documentation A.10 Protective Services Operations – Posts and Patrols

A.11 Security Services Branch Matrix of Responsibility

A.12 Standard Operating Procedures

DESCRIPTION OF SERVICES

1. INTRODUCTION

This Performance Work Statement (PWS) defines the requirements for Security and Protective Services (SPS) for NASA Langley Research Center (LaRC) and NASA resources on the adjacent Joint Base Langley-Eustis (JBLE), located in Hampton, Virginia. The Contractor shall exercise jurisdiction on NASA property on JBLE, but has no responsibility or authority to patrol JBLE. The NASA LaRC Security Services Branch (SSB) must provide a comprehensive security program to protect people, property, operations, activities, and information and to achieve Agency-wide SPS program consistency and uniformity. The implementation of the overall LaRC SPS will include a blended operation consisting of LaRC Civil Service personnel and contractor support for the services defined in this PWS. The SSB will be responsible for the overall strategic management of LaRC SPS to direct, plan, control, and evaluate the overall Center SPS program (See Attachment A.11, SSB Civil Servant Matrix of Responsibility). The Contractor shall be responsible for the execution and enforcement of SPS functions included in this PWS.

2. SCOPE OF WORK

The scope of work under this contract is divided into two categories: (1) Sustaining SPS for Physical Security, Personnel Security, Security Administration, and Law Enforcement on a Firm Fixed Price (FFP) basis to be included under Contract Line Item Number (CLIN) X001; and (2) Indefinite Delivery Indefinite Quantity (IDIQ) Services for nonrecurring work ordered through the issuance of FFP Task Orders (TOs) to be covered under CLIN X002. IDIQ TOs will be issued by written notice of the Contracting Officer (CO). Unless otherwise stated in this PWS, all work is part of the CLIN X001 portion of the contract.

3. DESCRIPTION OF SERVICES

3.1. Sustaining SPS Performance Requirements (FFP CLIN X001)

The contractor shall:

A. Furnish all administrative supervision, personnel, administrative services, equipment, materials, supplies, transportation, and equipment necessary to provide the SPS defined in this PWS. With the exception of Firearms Qualification, the Contractor shall, through a qualified NASA certified trainer (reference NPR 1600.1), provide and exercise overall control of all aspects of all NASA specific training in accordance with (IAW) NASA guidance. Firearms qualifications shall be directly administered by the Contractor’s NASA certified marksmanship trainer with the guidance and assistance of a NASA Special Agent who will exercise overall control of all aspects of contractor and civil servant firearms qualifications. The contractor shall provide the sustaining SPS on a FFP basis.

B. Provide a professionally managed and fully NASA certified, comprehensive SPS program that complies with the SPS program implementation requirements set forth in the current NASA Policy Directive (NPD) 1600.2, NASA Security Policy and NASA Procedural Requirements (NPR) 1600.1, NASA Security Program Procedural Requirements, and the requirements of this PWS. The Contractor shall perform all work IAW all Federal, NASA, and LaRC specific policies, procedures, and regulations to include Compliance Documents listed in Attachment A.9, Compliance Documentation and Agency/Center mandated training, as identified by the Contracting Officer Representative (COR) (e.g., Annual Information Technology (IT) Security training).

C. Provide all SPS operations, preliminary investigations, vehicle crash-response (including rescue operations), special event, contingency planning and incident response, and new threat response capability. The performance of this PWS shall require that contractor personnel process, update, and maintain information/data utilizing institutionally provided databases/automated systems (e.g., NASA, Department of Justice (DOJ) National Criminal Information Center (NCIC), State of Virginia Criminal Information Network). Such systems include upgrades and Government-provided replacement systems, as well as contractor provided databases, and systems.

D. Be responsible for the protection of Classified National Security Information (CNSI) in its possession, in all forms and mediums.

E. Support LaRC initiatives to detect, deter, and neutralize espionage, other intelligence activities, or sabotage conducted for or on behalf of foreign powers, organizations or persons, or international terrorist activities through the use of mobile patrols, security checks, institutional and random searches.

F. Ensure that any personnel provided weapons as part of their job have not and do not violate Title 18 United States Code (U.S.C.) § 922(g).

3.1.1 Administrative Management

The Contractor shall perform administrative management as follows:

A. Provide all administrative management including technical and business functions to plan, implement, track, report, and deliver the required products, services, and quality assurance/control as described in this PWS.

B. Provide an on-site Security Force Major that provides for the overall Administrative Management of the contract. The Major shall have local authority to act on behalf of the contractor. The Contractor shall provide a chain of authority to ensure that supervisory channels are clear in the absence of the Major. The Contractor shall keep the COR and Center Chief of Security (CCS) informed, in writing, of the Contractor’s most current chain of authority (see Attachment A.1, SPS Position Description/Titles Guidelines).

C. Ensure successful implementation of contract requirements through the utilization of a fully trained, qualified and NASA certified workforce to accomplish all aspects of their job assignment(s).

D. Provide responsive customer-focused services through communication and coordination with the Government and other contractors.

E. Maintain and utilize existing/new Standard Operation Procedure (SOPs) for operations conducted under the contract. SOPs shall standardize, to the maximum extent possible, the Contractor’s procedures to perform the requirements of this PWS. SOPs shall be prepared, implemented, and maintained IAW paragraph 3.1.1.E of this PWS and Contract Exhibit B. All SOPs maintained by the Contractor in performance of this contract are Government property. The Contractor shall ensure that SOPs are reviewed for continued applicability and annually updated to maintain these processes or, where warranted, develop and maintain new processes for improved effectiveness and efficiency. The Contractor shall obtain approval from the COR on all content, changes, or new processes. The Contractor shall not apply proprietary markings to SOPs. SOPs shall be titled “LaRC Security & Protective Services Standard Operating Procedure,” and shall be marked as NASA documents as directed by the COR.

F. Maintain cognizance of proposed and implemented changes to all compliance documents including all applicable laws, regulations, policies, and directives. Identify impacts in writing to the COR regarding contractor requirements, processes, and practices.

G. Notify, in writing, the COR and CO immediately of any human resource issues (e.g. unavailability of personnel) that could have an impact on the successful performance of contract requirements.

3.1.2 Business Management

The Contractor shall track and report all IDIQ TOs IAW Contract Sections B, H, and I.

3.1.3 Command Structure and Staffing

The contractor shall provide an efficient and effective command structure and chain of command for security officers (SOs) and security police officers (SPOs) (if both, S/POs) with full authority to respond to the requirements of this contract in a cost-effective manner. The Contractor shall have a command structure and staffing approach that aligns effectively and efficiently with the structure of the NASA LaRC SSB command structure without duplication of authorities, responsibilities, and associated costs.

3.1.4 Security Classification Level and Clearance

The Contractor shall comply with the DD Form 254 of the contract. The Contractor shall obtain the required classification level prior to any work being performed under the contract. Clearance level requirements for individual positions as applicable are identified in Attachment A.1, SPS Positions Descriptions/Titles Guidelines. The Contractor shall ensure all contract personnel have a National Security Clearance commensurate with the highest level of classified information to which they have access.

3.1.5 Hours of Operations

Unless otherwise defined in this PWS, the Contractor shall be responsible for performing the day-to-day operations of LaRC SPS as required by this PWS 7 days per week and 24 hours per day.

3.1.6 Normal Workload Fluctuations

The contractor shall support surges of activities and tasks that are considered normal workload fluctuations under the FFP portion of the contract. Normal workload fluctuations will not require a modification to the Sustaining Effort (CLIN X001) or issuance of an IDIQ TO. Certain events or activities that require an increase to the contractor’s existing workforce and/or increased hours (e.g. overtime, shift changes) must be coordinated with the COR and approved in advance by the CO unless determined to be an emergency (See PWS 3.6.1). This will necessitate the issuance of an IDIQ TO or other written notice, as determined by the CO. Normal workload fluctuations include, but are not limited to, augmentation of posts or patrols, due to mission exigencies and normally occurring security and law enforcement events (e.g. defile/traffic control, escorts, preliminary incident investigation, and accident/emergency response).

3.1.7 Center Events

The contractor shall provide SPS for all events requiring security on LaRC. Examples include special events like picnics, open-house events, and air shows. All security support for events shall be accomplished under the FFP portion of the contract (there are approximately 2 major events per year; any additional events will be covered under the IDIQ portion of the contract). In the instance that an event cannot be accomplished within the staffing and/or patrol and would otherwise preclude the contractor from meeting its other requirements of the contract, the contractor shall notify the COR or CO of the reason/rationale why it cannot be supported within the FFP staffing level and provide a proposed price to support the event to meet the requirements under the IDIQ portion of the contract. The proposal price shall be IAW Schedule B of the contract. The contractor shall proceed with the event support upon receiving approval from the COR or CO (e.g. TO).

3.1.8 Enhanced SPS Safeguards

The contractor shall be prepared to increase and enhance security safeguards and/or countermeasures in the event of an increased security threat based on a Department of Homeland Security National Threat Advisory or other credible threat indicators. Changes to requirements that will require additional security support and other resources will be accommodated via a contract modification or by issuance of a TO (IAW paragraph 3.6 below).

3.1.9 Work Management

A. Quality Control: The Contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. The Quality Control Plan (QCP) shall address, as a minimum, procedures and processes to ensure that services and supplies meet contract performance requirements, procedures to control the quality of supplies and services provided, inspection system, subcontractor management, and the areas identified in this PWS. The Contractor’s QCP shall provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. Procedures set forth in the inspection and acceptance clauses of the contract and the Government’s Quality Assurance Surveillance Plan (QASP) will be used by the Government to remedy all non-conforming services and supplies.

B. Employee Conduct: Because of the nature of the work being performed under this contract, the Contractor and its employees shall set the highest personal and professional standards. The Contractor shall be responsible for maintaining satisfactory employee conduct, integrity, and appearance. The Contractor shall be responsible for initiating and administering any disciplinary action to its employees, as may be necessary (see PWS Attachment A.4, Security Officer/Police Qualifications). The Contractor shall not allow personnel to neglect or be in dereliction of duties. This includes, but is not limited to, sleeping, listening to unauthorized electronic devices, watching television, reading books, newspapers and other material not connected with official duties (e.g., post orders), misuse of Government Property, theft, unreasonable delays or failure to carryout assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the intent of worksite security or failure to cooperate in quality assurance and/or safety inspections or other investigations conducted by the Government.

C. Prohibition and Use of Logos: During the performance of this contract, the contractor is prohibited from displaying a corporate logo, trademark, badge, patch, decal, or other wording, or any distinctive corporate markings on any credential, duty uniform or part thereof, or security vehicle or part thereof, or security post, document, or other than standard internal management documents and records, which identifies the contractor’s company affiliation. The contractor shall obtain written approval by the CO for the use of NASA logos in performance of the contract.

3.1.10 Reserved

3.1.11 Vehicles

The contractor shall provide the number and mix of vehicles as listed below and maintain and operate all vehicles required to meet the performance requirements of this PWS. Each vehicle provided must be new or less than three (3) years old. No vehicle may have more than 10,000 miles of usage when accepted into service under this contract.

A. At least twenty-five percent (25%) of the contractor’s fleet shall consist of E-85 flex-fuel vehicles. NOTE: While Executive Order (EO) 13693 broadly defines Alternative Fuel Vehicle the only alternative fuel provided by NASA LaRC is E-85 fuel. Additionally, self-propelled vehicles such as bicycles are not acceptable alternative fuel vehicles under this contract. The contractor shall obtain COR coordination and CO approval for any changes to the vehicle requirements of this contract. The contractor’s vehicles shall meet the following minimum requirements:

1. Vehicles used for patrol shall have permanently installed emergency equipment and, to the maximum extent possible, present a standardized visual pattern and present a coherent and professional appearance IAW the minimum characteristics defined in Attachment A.8, Vehicle Decals and Equipment.

2. The contractor shall provide and use an integrated vehicle decal system to identify all emergency vehicles. The decal design will be provided by SSB (See Attachment A.8, Vehicle Decal and Equipment). The fully reflective decal system shall include side and door panels, rear trunk/hatch panels, and a rear bumper panel, and shall include a fully reflective 911 emergency call number decal on the rear quarter panels and the rear of the vehicle.

3. Each vehicle shall be individually numbered with day/night reflective markings that include a moderately sized “NASA Langley Research Center” and large sized “Security Police.” The size of this marking shall be clearly visible and recognizable to pedestrians and vehicle operators.

4. Sedans/Passenger cars shall be a “large car” as defined in 40 Code of Federal Regulations (CFR) 600.315-82(a)(1)(vi), i.e. (greater than or equal to 120 cubic feet (3398 liters). Examples of acceptable vehicles are Chevy Impala, Dodge Charger, Ford Taurus, or an American made vehicle of like size, quality, and fit and finish.

5. Sport Utility Vehicles (SUVs) shall be a minimum of mid-size, i.e. having a Gross Vehicle Weight Rating (GVWR) of 4,500 – 6,500 pounds. SUVs shall have on and off-road capability (e.g. four-wheel-drive system that includes low-range gearing or equivalent that can operate on varying terrain). Vehicle must be capable of towing a mobile traffic sign, and carrying traffic cones, collapsible barriers and other law enforcement equipment. Examples of acceptable vehicles are Chevy Equinox, Dodge Durango, Ford Explorer, or an American made vehicle of like size, quality, and fit and finish.

6. Pickup Trucks shall be a minimum of full-size, i.e. having a Gross Vehicle Weight Rating (GVWR) pickup truck of 6,000-8,000 pounds. Trucks shall have on and off-road capability (e.g. four-wheel-drive system that includes low-range gearing or equivalent that can operate on varying terrain). Vehicle must be capable of towing a mobile traffic sign, and carrying traffic cones, collapsible barriers, and other law enforcement equipment. Examples of acceptable vehicles are Chevy Silverado, Dodge Ram, Ford F-150, or an American made vehicle of like size, quality, and fit and finish.

7. Work Vans shall be a minimum of full-size; i.e. having a Gross Vehicle Weight Rating (GVWR) of 8500-9900 pounds. Vans shall have storage capability for various tools and miscellaneous parts and be equipped with a roof rack capable of carrying multiple work ladders and other miscellaneous materials. Examples of acceptable vehicles are Ford Transit, Chevrolet Express Cargo Van, Dodge Ram ProMaster Cargo Van, or an American made vehicle of like size, quality, and fit and finish.

8. Provide a minimum of eight (8) vehicles as described above. The vehicle combination must include at least one (1) pick-up truck, one (1) Work Van, and at least six (6) vehicles that can be sedan/passenger cars or SUVs or a mixture.

9. Provide “in-car” audio and video systems, minimum two (2) cameras, one interior and one facing exterior. Recordings shall be made available upon request by the CCS, COR, or other authorized NASA Special Agents. Recordings shall be maintained by the contractor for a minimum of 30 days on Government provided computer storage. Audio storage from body worn cameras shall be stored in a similar fashion.

10. Provide “in-car” X and K Band speed radar systems for four (4) patrol vehicles which shall be fully installed and operational. Handheld radar systems are not acceptable.

11. Maintain all vehicles to the level required to meet the performance requirements of this contract at all times. Meet or exceed the federal, state, and local regulations regarding transportation, pollution, emissions, conservation, and fuel economy consistent with meeting the performance requirements of this PWS.

12. Contractor shall provide all other vehicles to meet the performance requirements of this PWS to include, but not limited to, Locksmith and Electronic Security Systems (ESS) services and movement of equipment.

B. The Government will furnish fuel, refueling, and provisioning of fuel used by the contractor during the contract period for contractor provided vehicles in performance of this PWS.

3.2 PROTECTIVE SERVICES

3.2.1 Physical Security and Resource Protection

The contractor shall evaluate and report on installation protection needs and requirements based on the current threat level. The contractor shall implement the SSB Security/Patrol Distribution Plan as identified in Attachment A.10, Protective Services Operations - Post and Patrols, that integrates perimeter protection, physical protection assets, and security response into a cohesive plan which includes the strategic goals of Prevention, Detection, and Resolution (PDR) as identified in this PWS. The contractor shall be required to meet the LaRC standard of a five (5) minute response time to “deliberately respond” to one in-progress incident. The Security/Patrol Distribution Plan describes the approach to meet this standard. A Deliberate Response is the minimum allowable response to all alarms (e.g. fire, Intrusion Detection System (IDS), and duress), and any 911 or emergency notification of an incident or suspected incident involving violence or a threat of violence (e.g. robbery, assault, incidents involving weapons, or threats of imminent bodily harm) located on LaRC excluding the facilities located on JBLE. A Deliberate Response is determined by the arrival, on the scene of an in-progress incident, within the five (5) minute allowable response time, of two (2) ordinarily equipped security/police patrol units (see Attachment A.8, Vehicle Decals and Equipment) with the training and supervision to manage, contain, or immediately intervene as necessary, to protect people, property, and information. Supervision will be coordinated on-scene. An “ordinarily equipped patrol,” is a fully equipped and functional security patrol vehicle with complete and functioning emergency and communications equipment and a S/PO in full duty uniform with all personal protective equipment (PPE), and functional handheld radios. Tests of alarm response shall be performed on a monthly basis or as required by applicable regulations, such as Intelligence Community Technical Specification Intelligence Community Directive Intelligence Community Standard 705 “Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities” or its DoD equivalent Joint Air Force Army Navy (JAFAN) 6/9 “Physical Security Standards for Special Access Program Facilities.”

3.2.1.1 Access Control Program

As part of the LaRC ESS, the contractor shall operate the physical, mechanical, and electronic/IT systems used to control access to installations, areas, and facilities. This may include but is not limited to walls, fences, gates, doors, electronic and mechanical locks, turnstiles, and bollards. The contractor shall operate and maintain a Lenel® Access Control System (ACS) system, as part of the overall enterprise ESS. The work requirements and responsibilities are predicated upon responding to approximately 3 maintenance requests per duty day to support about 900 ACS doors across roughly 45 facilities. Replacement parts for the ACS will be supplied as Government Furnished Equipment (GFE) or under terms of the system warranty. The contractor shall operate and maintain the ACS IAW the manufactures’ guidance, requirements, and specifications (See 3.2.2, Communications Officers - Protective Services Communication Center).

A. The contractor shall provide hardware maintenance services to meet the following performance requirements:

1. Available during normal duty hours, 8 hours per day M-F 7:30 A.M. – 4:00 P.M., unless otherwise coordinated with the COR. The contractor shall adjust its work hours to provide the maximum availability to address mission changes to perform the requirements of this contract (See PWS section 3.2.1.4, ESS.).

2. Provide hands-on support and operational training, as required, for the Badge and Pass Office (BPO), access control, and dispatcher roles.

3. Provide trouble analysis and repair for failed individual ACS units within 24 hours of reported failure by NASA.

4. Costs for failed units, sensors, magnetic switches, and other ACS system parts shall be the responsibility of NASA after expiration of any warranty periods. If not provided as GFE, the cost for parts will be ordered under an IDIQ TO.

B. ACS Failure: On a 24/7 basis, provide 4-hour response for catastrophic failure of the Lenel® system from the time of notification by NASA. Price one incident per year in the FFP CLIN. Additional incidents will be covered as an IDIQ TO under CLIN 0002.

C. Bollard Operations: The contractor shall, IAW the bollard operating procedures, operate the Center bollard vehicle barrier protection systems located on LaRC at the Main Gate and the Wythe Creek Gate to restrict access to LaRC. In support of this requirement the contractor shall:

1. Provide user level operation of the security bollard systems located at the Main Gate and Wythe Creek Gate to restrict access to LaRC.

2. Provide certification of bollard system operators.

3. Test the bollard systems IAW the testing protocols established in the SOP.

4. Monitor the systems to acknowledge and clear notifications.

D. Key Control and Mechanical Key Operations: The contractor shall lock and unlock doors as required by operating procedures developed by the contractor and approved by the COR. In support of this requirement the contractor shall:

1. Respond to lock/unlock requests within thirty (30) minutes, unless emergency situations or operational requirements delay the response time.

2. Issue and recover mechanical keys.

3. Issue, account for, track, inventory and monitor master keys, sub-master keys, building master keys, office keys, and padlocks ensuring their timely return (See PWS Section 3.2.1.5, Locksmith).

3.2.1.2 Uniformed Operations

The contractor shall provide both uniformed S/POs to perform the full scope of protective services and law enforcement duties identified in this PWS.

A. These duties include, but are not limited to, the duties summarized below.

1. Respond to emergencies.

2. Enforce NASA regulations and federal law.

3. Conduct checks and inspections of personnel, vehicles, buildings, and facilities.

4. Control access to LaRC and NASA facilities.

5. Conduct package and parcel inspection (Package and parcel inspection will not include the operation of X-ray equipment at the Center Mail Room).

6. Perform crowd control.

7. Respond to, investigate, and report on incidents of crime and when necessary for the protection of life and property, make arrests IAW proper arrest authority.

8. Enforce parking and traffic laws (1 patrol dedicated 4 hours during day shift on weekdays).

9. Provide security/police officer(s) to staff fixed security posts and gates.

10. Establish roadblocks, traffic control points, and defiles using proper contractor supplied traffic control equipment (e.g., cones, barricades, saw horse barriers, flags and signs).

11. Observe and report on fires, water leaks, environmental threats, and other hazards.

12. Lock and unlock buildings and rooms.

13. Conduct flag protocols.

14. Safeguard NASA aircraft and other sensitive/available assets as identified by the SSB.

15. Provide motorist assistance, including dead battery jump start and escort persons and equipment.

B. Security and law enforcement activities shall be reported IAW the requirements of Contract Exhibit B, Report of Investigation (ROI) and Incident Report (IR).

C. Control access to LaRC and its facilities located on and off Center (currently 4 locations on JBLE and 2 locations within 1 mile of the Center) by assuring positive identification through visual and physical verification of LaRC issued or other authorized identification media.

D. Security/police officer assigned to fixed posts or roving patrols:

1. Maintain a capability of communications with the Protective Services Communication Center (e.g. handheld and vehicle mounted radio).

2. Remain in proper duty uniform (see Attachment A.5, Officer Uniforms and Equipment Requirements).

3. Maintain proper patrol/post equipment provided by the contractor (e.g. traffic vest, flashlight, reports, evidence bags, and forms).

4. Recognize and check for various identification (e.g. NASA, Air Force, and other Government Agency Credentials).

5. Complete all required reports, forms, and other documentation, IAW established and approved orders and procedures, for submission to supervisory personnel prior to or at the end of the duty cycle for which the documentation relates.

E. As directed by the COR, CCS, or other authorized NASA Special Agent, conduct inspections of hand-carried items (e.g., briefcases, purses, packages, etc.) upon entry to or exit from LaRC or specific location, area, building, or facility. Such activities are not a part of the contractor’s normal operating duties, however when directed to perform them, shall be performed in lieu of routine patrol activities. S/POs shall be equipped with appropriate PPE to conduct physical inspections (e.g. puncture/stab resistant gloves and N97 protective masks).

F. Conduct roving patrols of LaRC at various times so as to avoid Patterns of Predictable Behavior (PPB). The contractor’s roving patrol’s primary function is to participate as a physical/resource protection asset and to provide a security response to fulfilling the goals of PDR of incidents affecting the security of LaRC personnel, property, and information. In maintaining a secure environment, (e.g. to prevent/detect/respond to break-ins, vandalism, perimeter fence breaches, criminal conduct, and other security violations or crimes) the contractor shall meet SSB established patrol/post levels during a 12-hour work schedule 1st (Day) shift Monday through Sunday (M-S) and holidays, and during a 12-hour 2nd (Night) shift M-S and holidays in keeping with the contractor provided Security/Patrol Distribution Plan and the requirements of Deliberate Response.

G. Mobile Patrol Staffing includes one S/PO and is distributed across LaRC. Patrols shall be used to break posts, provide patrol relief, and perform perimeter checks. (See Attachment A.10, Protective Services Operations - Posts and Patrols).

1. Mobile Patrol One-One (11) Day Shift Operational in Patrol Area 1

2. Mobile Patrol One-Two (12) Day Shift Operational in Patrol Area 2

3. Mobile Patrol One-Three (13) Day Shift Roving Patrol

4. Mobile Patrol One-Four (14) Day Shift Roving Patrol/Traffic Enforcement

5. Mobile Patrol Two-One (21) Night Shift Operational in Patrol Area 1

6. Mobile Patrol Two-Two (22) Night Shift Operational in Patrol Area 2

7. Mobile Patrol Two-Three (23) Night Shift Roving Patrol

H. Conduct and report on perimeter fence line security using the roving patrols at various times so as to avoid PPB and with a frequency that shall provide PDR to cross-perimeter trespassing, perimeter intrusion or perimeter damage. The perimeter fence includes that portion of exterior fencing located on NASA Road, Langley Blvd., Commander Shepherd Blvd; Wythe Creek Road past Wythe Creek gate, the Back River area adjacent to the Landing Loads test area, and that part of the perimeter bounded by JBLE from the Back River to the area of the Hot Refuel Pad past Building 1244. The period between perimeter checks shall not exceed 6 hours. These duties may be performed by S/POs.

I. Protect security areas, within the established perimeter, against trespassing by conducting and reporting security area checks that avoid PPB. Security areas are determined in a tier level guide developed by the contractor with the approval of the CCS. As Center missions change these security areas also change. The contractor shall address these changes and reconfigure security areas checks to meet this dynamic operational requirement. These duties may be performed by S/POs.

J. Staff fixed and temporary posts as required during short-term (not to exceed one 12-hour shift) operational missions using routine security and law enforcement assets/complement as directed by the COR, the CCS, or other authorized NASA Special Agents. These duties may be performed by S/POs.

K. Escort personnel/visitors on the Center within specifically identified areas or facilities, as required during short-term (not to exceed one 12-hour shift) operational missions as necessary to ensure security or safety as directed by the COR, the CCS, or other authorized NASA Special Agents. These duties may be performed by S/POs.

L. Detain unauthorized or suspected persons for identification and/or investigative purposes pending a release to own recognizance or release to other appropriate law enforcement authorities based on guidance from the COR, the CCS, or other authorized NASA Special Agents. Beyond a short detention, these duties may only be performed by a SPO.

M. Provide investigative support to conduct internal/special investigations as directed by the COR. Additionally, incident reports and other traditional law enforcement reports shall be provided, as detailed in this PWS and Exhibit B, Report of Investigation (ROI)/Incident Report (IR). These duties shall only be performed by a SPO.

N. Staff a full time 24/7 Protective Services Communication Center.

O. Prepare, review, distribute, and maintain such General Orders, Post Orders, and emergency and special orders for each security post and position as identified by the contractor, or as required by the COR. The contractor shall draft, publish and obtain concurrence from the COR for all security procedures, program security plans, building security plans, site security plans, contingency plans, and operational security plans.

P. Other than equipment identified as GFE, (reference Exhibit H) the contractor shall be responsible for obtaining, tracking, and maintaining such equipment as is necessary for the full and complete execution of this contract, including but not limiting to temporary traffic control devices (e.g. cones, barriers, saw horses, flags and signs), drug testing equipment (e.g. drug identification chemical test), training equipment (e.g. mats, simunition guns & ammo, and simunition PPE) and shooting range equipment (e.g. target replaceable backers and other range PPE).

Q. Identify and make a report of hazardous conditions and items in need of repair that represent a safety or environmental concern, to include inoperative lights or lighting equipment, broken or slippery floors and walkways, and unknown substances or chemical spills. For NASA Critical Infrastructure (NCI) facilities, the contractor shall issue a monthly report of non-operative security lighting.

R. The contractor shall identify, correct where possible, and report fire safety issues to include, but not limited to, coffee pots left on, and overheated or “smoking” equipment when detected during the normal course of patrol.

S. Provide a written report of all security or security-related incidents, and preliminary investigations within 24-hours of the occurrence or of being reported, and shall make immediate telephonic or other notifications, as appropriate and required by NPDs, NPRs, or SOPs. A preliminary report shall be provided as soon as possible, but not later than the beginning of the next day. Reports not completed during the shift in which they were reported shall be transferred to the following shift for completion.

T. Have readily available to its contractor personnel an up-to-date list, in the Protective Services Communications Center (PSCC), of emergency contact telephone numbers, including the SSB, Center Management, Center Emergency Operations personnel, and State, local, and Federal law enforcement agencies and emergency personnel. In addition, the contractor shall maintain and make available to appropriate personnel, as identified by the COR, recall lists for designated LaRC civil servant and contractor personnel. The Government will be responsible for identifying the appropriate Government personnel to be included on the recall lists and keeping that information current. The contractor shall be responsible for identifying its personnel to be included on the recall lists and keeping that information current.

U. Provide visitor control services at the LaRC Main Gate during non-duty hours (1500 hours – 0600 hours), also referred to as “after-hours access.” The contractor shall provide approved LaRC badge assembly, issuance, and tracking accountability for after-hours access.

V. Provide audio monitoring of public interactions with dismounted S/POs at all times gates are in operation. These audio monitoring systems shall be compatible with contractor-provided video and audio mobile patrol systems. Technical assistance can be obtained through the COR in meeting this requirement.

W. Provide a central “Lost & Found,” recording how/what/when/where an item was found, making a reasonable effort to identify and contact the owner, and holding and tracking items as appropriate IAW contractor established SOP.

X. Be responsible for the daily hoisting, lowering and folding of the U.S. flag, as well as the Virginia and NASA flags, at Building 2101 (Center Headquarters Building). When directed by the COR or CCS the Contractor shall display the flags at half-staff. All work under this paragraph shall be accomplished IAW 4 U.S.C. 1, and shall only be performed by uniformed S/POs.

Y. Respond to all identified incidents on LaRC, both routine and emergency, and act as incident command for all emergency incidents unless or until relieved by recognized LaRC authority. The contractor shall protect HAZMAT incident scenes until appropriate authority arrives, and then provide area access control until released by recognized LaRC authority. Protection of such scenes shall utilize normally available resources unless directed by the COR to commit additional recourses IAW PWS 3.6.1.

Z. Control access to incident scenes involving safety, fire, workplace violence, natural disaster or other emergencies as directed by the COR, CCS, or other authorized NASA Special Agents. The contractor shall assume on site incident command unless relieved by the CCS or designee for those incidents under the control of the CCS as defined in the LaRC Emergency Plan. The contractor has the authority and responsibility to identify and request the use of any service, equipment, or assistance at LaRC that might be required to reduce the impact of an emergency. The contractor shall recommend to the CCS or a designee when the area may be declared cleared. The contractor shall coordinate and recommend security-related revisions to the LaRC Emergency Plan.

3.2.1.3 Explosive/Chemical

The contractor shall employ methods to detect the presence of explosive, or chemical agent threats to personnel and assets. The contractor shall conduct inspections/searches of commercial vehicles seeking access to the Center. Commercial vehicles shall be opened and thoroughly hand searched using mirrors, flashlights, or other technical equipment. The Commercial Vehicle Inspection Point shall be staffed with One (1) S/PO from 0630-1900 Monday - Friday (M-F) excluding holidays. Commercial Vehicle Inspection shall be performed by one of the two Main Gate officers from 1500-1900 Monday - Friday (M-F) excluding holidays. The contractor shall use additional staff from the Main Gate or a Mobile Patrol to provide increased capability during periods of high volume traffic provided the Deliberate Response is not degraded.

3.2.1.4 Electronic Security Systems (ESS)

The contractor shall provide an ESS Team Lead, ESS Technician, and ESS Electrician responsible for the maintenance and operation of the Center-wide ESS. The contractor shall provide user level operation, maintenance, programming, management, and monitoring for the Lenel® ESS. The contractor shall monitor two workstations to include network video surveillance and Alarm Monitoring. Requirements for operating and monitoring the ESS shall be IAW the manufacturer’s guidance and specifications. Specifically, the contractor shall:

A. Provide documentation that individuals operating and monitoring the ESS are trained on the user level requirements for system operation.

B. Provide hands-on user level operation training, as required, for the ESS to the Communications Officers and other ESS users.

C. Provide all user level functions, monitoring and surveillance for the ESS to include but not limited to work stations and end user terminals.

D. Ensure all ESS user trained personnel must successfully complete background checks per NASA regulations.

E. Perform semiannual ESS testing for all ESS components (video, ACS, IDS, and duress) as required by NASA.

F. Ensure the ESS be tested as required by NASA but not less than every six (6) months to provide assurances that the ESS is in conformance with the requirements listed below:

1. Records of semiannual testing and test performance shall be provided by the contractor and must contain at least the following minimum information: testing dates, names of individuals performing the test, specific equipment tested, malfunctions detected, and corrective actions taken.

2. Monitor testing of all motion detection sensors to ensure that the sensitivity is adjusted to detect an intruder who walking toward/across the sensor at a minimum of four consecutive steps at a rate of one step per second. That is, 30 inches ± 3 inches or 760 mm ± 80 mm per second. Testing shall be coordinated with NASA and conducted by the contractor provided technician.

3. When monitoring testing, the four-step movement shall constitute a “trial.” An alarm shall be initiated in at least three out of every four such consecutive “trials” made moving progressively through the secured area.

4. The test is to be conducted by taking a four-step trial, stopping for three to five seconds, taking a four-step trial, stopping for three to five seconds, repeating the process throughout the secure area. Whenever possible, the direction of the next trial is to be in a different direction.

5. The contractor shall document that the contractor provided ESS technician has tested all Balanced Magnetic Switch to ensure that an alarm signal initiates before the non-hinged side of the door opens beyond the thickness of the door from the seated position. That is, the sensor initiates after the door opens 1¾ inch for a 1¾ inch door.

6. The contractor shall document that the contractor provided ESS technician has tested Tamper detection devices by removing each IDS cover individually and ensure that there is an alarm indication on the monitoring panel in both the secure and access modes. Tamper detection devices will be tested upon installation and when tamper detection on the Lenel® enclosure is activated when it is opened. Additionally test the tamper zone every six (6) months to ensure the zone isn’t “jumpered out.” The NASA Lenel® Regional Administrator may require more frequent testing of tamper circuits.

7. Backup Battery Testing shall be coordinated with NASA and conducted by the contractor provided ESS technician and documented by the contractor.

8. Test backup batteries to ensure it shall provide a minimum of eight (8) hours operation if primary power is lost.

9. Replace all ESS backup batteries upon failure or every three (3) years whichever is sooner

10. Document the trouble analysis and repair as identified below:

a) For NASA Critical Infrastructure (NCI or other designated target areas the contractor shall document the system failure and provide static security as necessary until system restoration.

b) For all other areas, the services level agreement requires the contractor to notify NASA and document security checks of the failed system until resolution, typically within 24 hours.

G. Maintain the capability to monitor expanded existing ESS as new requirements develop.

H. Provide user level operation, management and monitoring for the LaRC Network Video Surveillance (NVS) system to include:

1. Monitor, view, and control LaRC NVS cameras. Ensure cameras are recording to the appropriate video server and protected from tampering.

2. Train NVS system users on all components of the system and the methods of monitoring, copying, recording, and playing back surveillance segments, and elements of camera control.

3. Upon request of the COR, an authorized NASA Special Agent or the CCS, the contractor shall playback, archive, copy, and distribute such stored video as requested.

3.2.1.5 Locksmith

The contractor shall provide a full range of locksmith services to include, but not limited to:

A. Lock and key management/accountability, data control, installation, maintenance, and repair of locks and locking devices both mechanical and electronic, to include master key systems. This includes managing security containers (safes), setting and changing combinations, fabricating and issuing keys, issuing and controlling padlocks, and maintaining work order information. The contractor shall use and maintain a computerized database of all keys, lock cores, safes, and mechanical and electronic locks that shall be available for the COR to view the information. Locksmith services include performing openings of doors, safes, or other locked mechanisms, neutralizing “lockouts,” and correcting malfunctions on locking systems or mechanisms.

B. Locksmith Duty Hours: Normal Duty Hours are 8 hours per day M-F 7:30 A.M. – 4:00 P.M.. See section 3.2.1.1.D for response time during normal duty hours. In addition, the contractor shall provide locksmith services for emergency “call-in” under the FFP portion of the contract on a 24 hour/7 days per week basis. Emergency “call-in” requirements are not anticipated to exceed 3 occurrences over the potential 5-year life of the contract. Response time after normal duty hours is within 12 hours of notification to the contractor.

C. All tools, supplies, equipment (to include limited bench stocks), and vehicle needed by the locksmith for the performance of these duties shall be provided by the contractor with the exception of those machines and tools listed as government furnished equipment, (Reference Exhibit H). Locks required for new construction and wide spread (i.e., entire building) replacement of locks are not considered limited bench stocks and will be provided by NASA as necessary.

D. Combinations shall be changed when first placed in service and then as needed whenever a person knowing the combination is transferred or terminated from employment or for some other reason that the person is no longer authorized access to the classified material stored in the equipment or area; also whenever it is probable that the combination may have been compromised as determined by the CCS or COR; or whenever the security storage equipment or security area has been found unsecured and unattended; or when directed by the CCS or COR.

3.2.1.6 Identification Management The contractor shall operate systems used to identify and badge employees, contractors, and visitors at LaRC. The contractor shall utilize the NASA Lenel® Identity Management system and the Identity Management and Account Exchange system, or any future iterations of this system, to issue and record the issuance of badges, and other facility access credentials. In addition, the contractor shall utilize the DOJ NCIC to complete required checks for NASA center specific badge issuance. The contractor shall:

A. Provide four (4) 8-hour badging clerical positions used to staff operations at the Badge and Pass Office during the hours of 0630 – 1500 M-F, except holidays and Center closures. Duties also include utilizing the NCIC terminal for completion of background checks and serving as the point-of-contact for employee checkouts pertaining to badges and keys and for Personal Identification Verification (PIV) badge receipts and tracking IAW NPR 1600.4.

B. Provide badging services for the issuance and deactivation…