RFP__Attachment_A_-SOW_NNG17602670R_final.pdf

Goddard Space Flight Center

Protective Services Procurement

RFP No. NNG17602670R

ATTACHMENT A

Statement of Work

October 2017 i

Table of Contents

1.0 PURPOSE

2.0 SCOPE OF SECURITY OPERATIONS

2.1 STATUTORY AND REGULATORY COMPLIANCE

2.2 NATIONAL SECURITY CLEARANCE LEVEL

2.3 STANDARDS OF CONDUCT

2.4 DRESS CODE

2.5 USE OF CORPORATE LOGO

2.6 CONTRACTOR COORDINATION

3.0 PROGRAM MANAGEMENT

3.1 STAFFING

3.2 STANDARD OPERATING PROCEDURES (SOPS)

3.3 TRAINING REQUIREMENTS

3.3.1 Internal Training

3.3.2 Required Training and Recertification

3.3.3 NASA Protective Services Training Academy (NPSTA)

3.3.4 Training Requirements, Mandatory Skill and Performance Levels

3.3.5 In-Service Training

3.3.6 Firearms Training

3.3.7 Armorer

ii

3.3.8 Intermediate Force Weapons

3.4 WEAPONS, INSTALLATION ACCOUNTABLE GOVERNMENT PROPERTY, SUPPLIES AND

MATERIALS

3.5 VEHICLES

3.6 RECORDS MANAGEMENT

3.7 WALLOPS INSTITUTIONAL INFORMATION MANAGEMENT SYSTEM (WIIMS)

3.8 CUSTOMER SATISFACTION/COMPLAINTS

4.0 REPORTING REQUIREMENTS

4.1 RESPONSE NOTIFICATION – SIGNIFICANT EVENTS

4.2 ROUTINE INCIDENT REPORTS

5.0 SECURITY SERVICES

5.1 GOVERNMENT RESOURCES PROTECTION

5.2 OPERATIONS, PROCEDURES, PLANS AND POST ORDERS

5.3 PROTECTION OF PROPERTY

5.4 INCIDENT RESPONSE

5.5 PATROL OPERATIONS

5.6 EVIDENCE PROTECTION, COLLECTION & STORAGE

5.7 TRAFFIC ACCIDENT RESPONSE AND REPORTING

5.8 TRAFFIC DIRECTION, PARKING CONTROL, AND ENFORCEMENT

5.9 PRISONER TRANSPORT

5.10 SECURITY CONTAINER AND SECURE AREA CHECKS

5.11 LOST AND FOUND

iii

5.12 RECORDS CHECKS

5.13 FEDERAL, STATE & LOCAL COORDINATION

5.14 FLAG DETAIL

6.0 EMERGENCY MANAGEMENT

6.1 EMERGENCY OPERATIONS (RESPONSE AND RECOVERY)

6.2 RESPONSE OPERATIONS

6.3 INCIDENT COMMAND STRUCTURE

6.4 RECOVERY OPERATIONS

6.5 TEST, TRAINING & EXERCISE (TT&E)

6.6 EMERGENCY PLANNING

6.7 CORRECTIVE ACTION PROGRAM (CAP)

7.0 MEDICAL INFORMATION – FIRST RESPONDERS

7.1 AUTOMATIC EXTERNAL DEFIBRILLATORS (AEDS)

8.0 BADGING AND BACKGROUND INVESTIGATION PROCESSING SUPPORT

MANAGEMENT

8.1 BADGING OPERATIONS

8.1.1 Badging Operations Staffing

8.2 BACKGROUND INVESTIGATION PROCESSING

8.2.1 Background Investigation Processing Staffing

8.3 BADGING AND BACKGROUND INVESTIGATION PROCESSING OPERATIONS SUPERVISION

8.3.1 Badging and Background Investigation Processing Operations Supervision Staffing iv

9.0 ACCESS CONTROL

9.1 LOCKSMITH, KEY AND CARD READER MANAGEMENT

9.1.1 Locksmith, Key and Keycard Management Staffing

9.2 ELECTRONIC SECURITY SYSTEMS (ESS)

9.2.1 Electronic Security Systems Staffing

10.0 SITE SPECIFIC REQUIREMENTS TO GREENBELT PROTECTIVE SERVICES

10.1 PROGRAM MANAGEMENT

10.2 VEHICLES

10.3 SECURITY SERVICES

10.3.1 Uniformed Patrol Operations

10.3.2 JPSS Uniformed Patrol Operations

10.3.3 Emergency Medical Technicians (EMTs)

10.3.4 Uniformed Patrol Operations Staffing

10.3.5 K-9 Operations

10.4 SECURITY OPERATIONS CENTER (SOC)

10.4.1 Alarm Monitoring, Emergency Call Taking and Dispatching

10.4.2 Emergency Operations Center (EOC)

10.4.3 Security Operations Center Staffing

10.5 CONTROL OF ANIMALS

10.6 RESERVED

11.0 SITE SPECIFIC REQUIREMENTS TO WFF PROTECTIVE SERVICES

v

11.1 PROGRAM MANAGEMENT

11.2 VEHICLES

11.3 SECURITY SERVICES

11.3.1 Uniformed Patrol Operations

11.3.2 Airport Security

11.3.3 Uniformed Patrol Operations Staffing

11.3.4 K-9 Operations

11.4 SECURITY OPERATIONS CENTER (SOC)

11.4.1 Alarm Monitoring, Emergency Call Taking and Dispatching

11.4.2 Airfield Operations

11.4.3 Emergency Operations Center (EOC)

11.4.4 Security Operations Center Staffing

11.5 RESERVED

12.0 IV&V PROTECTIVE SERVICES

12.1 PROGRAM MANAGEMENT

12.2 VEHICLES

12.3 SECURITY SERVICES

12.3.1 Uniformed Patrol Operations

12.3.2 Uniformed Operations Staffing

12.4 PROTECTIVE SERVICES COMMUNICATIONS

12.5 FACILITIES ACCESS CONTROL

vi

12.6 RESERVED

13.0 SITE SPECIFIC REQUIREMENTS TO GISS PROTECTIVE SERVICES

13.1 PROGRAM MANAGEMENT

13.2 SECURITY SERVICES

13.2.1 Uniformed Patrol Operations

13.2.2 Uniformed Operations Staffing

13.3 PROTECTIVE SERVICES COMMUNICATIONS

13.4 FACILITIES ACCESS CONTROL

13.5 RESERVED

14.0 INDEFINITE DELIVERY INDEFINITE QUANTITY (IDIQ) SERVICES

Attachment A, Page 1 of 58

1.0 PURPOSE

Introduction

The overall mission of NASA’s Goddard Space Flight Center’s (GSFC’s) Protective Services

Division (PSD) is the protection of GSFC’s assets (personnel, equipment, materials, facilities, and information). Physical Protective Services shall be required 24 hours per day, 365/366 days a year. GSFC throughout the remainder of this Statement of Work (SOW) is defined as:

Greenbelt (GB), Greenbelt, Maryland; Wallops Flight Facility (WFF), Wallops Island, Virginia;

Independent Verification and Validation Facility (IV&V), Fairmont, West Virginia; and Goddard

Institute for Space Studies (GISS), New York, New York.

GSFC also has numerous remote Agency sites (including: White Sands Complex, Las Cruces, NM; Columbia Scientific Balloon Facility, Palestine, TX; Blossom Point Tracking Station, Blossom Point, MD; University of Alaska (Fairbanks) Fairbanks, AK; Ponce De Leon Tracking

Facility New Smyrna Beach, FL; Bermuda Tracking Facility, Coopers Island Bermuda and

Contractor (Boulder, CO, and Scottsdale, AZ) locations, where employees require identity, badging and investigation services, but where no current physical presence of Protective Services is required.

The Contractor shall provide protective services to GSFC including:

a. Security operations;

b. Incident response and reporting;

c. Incident command and response;

d. Contingency planning;

e. 911 operations;

f. Emergency Preparedness;

g. New threat response capability;

h. Identification (ID) and Access Management to include the NASA Identity and Access

Management (IdMAX), NASA Access Management System (NAMS), NASA Visitor

Management System (NVMS) and the GSFC Management Operations Services and

Information (MOSI);

i. Services issued by Task Orders (TOs) by the Contracting Officer (CO) under the Indefinite

Delivery Indefinite Quantity (IDIQ) section of this SOW.

j. Assist in the preparation and presentation of security awareness, crime prevention, and other security briefings, as required;

k. Assist with special events, Very Important Persons (VIPs) and International Visitor coordination;

l. First responder emergency medical technician response;

m. Enterprise Physical Access Control System (EPACS) support, programing and installation;

and

n. Canine (K-9) dog including trainer and certified dog handler

The GB campus encompasses 1,270 acres with approximately 9,000 NASA badged personnel.

These grounds include more than 37 buildings. This campus provides more than 3 million

Attachment A, Page 2 of 58 square feet of research, development and office space. GB is unique in that these facilities provide for the construction and development of spacecraft software, scientific instruments as well as the spacecraft.

The WFF site is approximately 6,200 total acres divided into three areas: the Main Base (2,000 acres), Wallops Island (3,000 acres) and approximately 1,200 acres of adjoining or surrounding marshland. WFF has approximately 1,200 NASA badged personnel, 400 US Navy personnel, and 75 National Oceanic and Atmospheric Administration (NOAA) personnel with over 95 major buildings totaling 1,239,000 square feet. WFF is NASA's principal facility for management and implementation of suborbital and small orbital research programs and NASA’s only launch range for a variety of small to medium class rockets. The WFF mission is to enable low-cost rapid response aerospace based science and technology research for both NASA and the

Department of Defense.

The IV&V facility consists of two building locations with approximately 300 NASA badged personnel. Building 1, located at 100 University Drive, Fairmont, West Virginia has 55,000 square feet and two floors, and is owned and operated by West Virginia University and houses both NASA Civil Service personnel and Contractors. Building 2, located adjacent to building 1 at 5000 NASA Boulevard has 30,000 square feet on two floors of a five story building, and is owned and operated by the West Virginia High Technology Foundation. The NASA IV&V

Mission is to reduce the inherent risk in the Agency’s ability to procure, develop, deploy and operate software within desired cost, schedule and performance goals.

The GISS facility consists of one building location with approximately 160 NASA badged personnel. The Building located at 2880 Broadway, New York, New York has 29,000 square feet and five floors, of a seven story building, and is owned and operated by Columbia

University (Armstrong Hall). The NASA GISS mission is research study of global change, addressing natural and manmade changes in our environment that affect the habitability of our planet and occur on various time scales.

All core support services will cover GSFC under this Statement of Work. Sections 2.0 through

9.0, are the “core” support services requirement for performance daily, and hours are identified for specific support services. The specific “core” requirements for each location is documented in Section 10 (GB), Section 11 (WFF), Section 12 (IV&V) and Section 13 (GISS). The

Indefinite-Delivery Indefinite-Quantity process is outlined in Section 14.

2.0 SCOPE OF SECURITY OPERATIONS

2.1 STATUTORY AND REGULATORY COMPLIANCE

The Contractor shall provide services in this SOW in accordance with applicable Federal and

NASA regulations and should not conflict with Maryland, Virginia, West Virginia and New

York State laws. In the event of a conflict with state law, Federal law and regulation prevail.

Source: Supremacy Clause (Article VI, clause 2) of the United States Constitution.

https://en.wikipedia.org/wiki/Supremacy_Clause https://en.wikipedia.org/wiki/United_States_Constitution

Attachment A, Page 3 of 58

Specific reference is made to the provisions of law included in Part I, Chapter 44, Section 922

Title 18, United States Code (U.S.C.), concerning the prohibition of firearms possession for individuals convicted or indicted under charges of a felony or misdemeanor crime of domestic violence.

The Contractor shall also provide all services in this SOW in accordance with the most current versions of the following documents:

14 Code of Federal Regulation (CFR) 1203b.103 - Security Programs; Arrest Authority and

Use of Force by NASA Security Force Personnel

15 United States Code (U.S.C) 645 - Offenses and Penalties

5 U.S.C. 7301- Presidential Regulations

Executive Order (EO) 11246 - Equal Employment Opportunity

EO 12472 - Assignment of National Security and Emergency Preparedness

Telecommunications Functions

EO 12656 - Assignment of Emergency Preparedness Responsibility

EO 12829 – National Industrial Security Program (NISP)

EO 12958 - Classified National Security Information

EO 13148 - Greening the Government through Leadership in Environmental Management

EO 13423 - Strengthening Federal Environmental, Energy and Transportation Management

EO 13514 - Federal Leadership in Environmental, Energy and Economic Performance

Federal Continuity Directive (FCD) 1 - Federal Executive Branch National Continuity

Program and Requirements

Federal Information Processing Standard (FIPS) 199 - Standards for Security Categorization of Federal Information and Information System

FIPS 200 - Minimum Security Requirements for Federal Information and Information

Systems

FIPS 201-2 – Personal Identity Verification (PIV) of Federal Employees and Contractors

Federal Preparedness Circular (FPC) 65 - Federal Executive Branch Continuity of Operations

(COOP)

Government Data Exchange Program (GIDEP) S0300-BU-GYD-010 - Requirements Guide

Goddard Procedural Requirement (GPR) 1420.1 - Forms Management

GPR 1440.8 - Records Management

Attachment A, Page 4 of 58

GPR 1600.1 – Goddard Space Flight Center (GSFC) Protective Services Program

Requirements

GPR 1600.2-GSFC Protective Services Division Classified National Security Information and Industrial Security

GPR 1600.3- GSFC Protective Services Division Personnel Security

GPR 1600.4- GSFC Identity and Credential Management

GPR 1700.2 - Chemical Hygiene Program

GPR 1700.8 - GSFC Hazardous Communication Program

GPR 1800.1 - GSFC Smoking and Other Tobacco Use Requirements

GPR 1800.6 - Occupational Health, Medicine, and Employee Assistance Program

GPR 1820.1 - Hearing Conservation Program

GPR 1820.2 - Respiratory Protection Program

GPR 1840.2 - Industrial Hygiene Program

GPR 2570.1 - Spectrum Management and Radio Frequency Equipment Licensing

GPR 4100.1 - Management of Shelf-Life for Critical End-Use Items

GPR 7320.1 - Facilities System Safety

GPR 8500.1 - Environmental Planning and Impact Assessment

GPR 8710.2 - GSFC Emergency Management Program (EMP) Plan

GPR 8710.8 - GSFC Safety Program Management

GPR 8715.1 - Processing of NASA Safety Reporting System (NSRS) Incident Reports

GPR 8715.5 - Fire Protection at GSFC

Homeland Security Presidential Directive (HSPD) - 5 - Management of Domestic Incidents

HSPD-7 - Critical Infrastructure, Prioritization, and Protection

HSPD -12 - Policy for a Common Identification Standard for Federal Employees and

Contractors

Homeland Security Exercise and Evaluation Program (HSEEP)

National Fire Protection Associate (NFPA) - 1061 “Standard for Professional Qualifications for Public Safety Telecommunication”

NFPA - 1221 “Standard for the installation, maintenance, and of Emergency Services

Communications Systems”

Attachment A, Page 5 of 58

National Industrial Security Program Operating Manual (NISPOM)

National Industrial Security Program Operating Manual Supplement (NISPOMSUP)

National Response Framework

National Security Telecommunications and Information Systems Security Advisory

Memorandum (NSTISSAM)

National Institute of Standards and Technology (NIST) SP 800-18 - Guide for Developing

Security Plans for Federal Information Systems

NIST SP 800-30 - Risk Management Guide for Information Technology Systems

NIST SP 800-34 - Contingency Planning Guide for Information Technology Systems

NIST SP 800-53 - Security Controls for Federal Information Systems and Organizations

Revision 4

NIST SP 800-61 - Computer Security Incident Reporting Guide

NIST SP 800-63 - Electronic Authentication Guide

NASA Policy Directive (NPD) 1000.0 – NASA Governance and Strategic Management

Handbook

NPD 1040.4 – NASA Continuity of Operations (COOP)

NPD 1382.17 - NASA Privacy Policy

NPD 1400.1 - NASA Documentation and Promulgation of Internal NASA Requirements

NPD 1440.6 - NASA Records Management

NPD 1600.2 - NASA Security Policy

NPD 1600.3 - Policy on Prevention of and Response to Workplace Violence (Revalidated on

April 30, 2014)

NPD 1600.9 - NASA Insider Threat Program

NPD 1800.2 - NASA Occupational Health Program

NPD 2190.1 - NASA Export Control Program

NPD 2200.1 - Management of NASA Scientific and Technical Information

NPD 2530.1 - Monitoring or Recording of Telephone or Other Conversations

NPD 2800.1 - Managing Information Technology

NPD 2810.1 - NASA Information Security Policy

NPD 4100.1 - Supply Support and Material Management Policy

Attachment A, Page 6 of 58

NPD 4200.1 - Equipment Management

NPD 4300.1 - NASA Personal Property Disposal Policy

NPD 6000.1 - Transportation Management

NPD 7500.1 - Program and Project Life-Cycle Logistics Support Policy

NPD 8500.1 - NASA Environmental Management

NPD 8700.1 - NASA Policy for Safety and Mission Success

NPD 8710.1 - Emergency Management Program

NPD 9910.1 - Government Accountability Office/ NASA Office of the Inspector General

Audit Liaison, Resolution, and Follow-Up Program

NASA Procedural Requirements (NPR) 1040.1 - NASA Continuity of Operations Plan

(COOP) Planning Procedural Requirements (Revalidated with Change 3, 9/13/2012)

NPR 1382.1 - NASA Privacy Procedural Requirements

NPR 1441.1 - NASA Records Management Program Requirements

NPR 1600.1- NASA Security Program Procedural Requirements

NPR 1600.2 - NASA Classified National Security Information (CNSI) w/Change 2

(2/12/2014)

NPR 1600.3- Personnel Security (Change 2, April 29, 2013)

NPR 1600.4 - Identity and Credential Management

NPR 1620.2 – Facility Security Assessments

NPR 1620.3 - Physical Security Requirements for NASA Facilities and Property

NPR 1800.1 - NASA Occupational Health Program Procedures

NPR 2190.1 - NASA Export Control Program

NPR 2210.1 - Release of NASA Software

NPR 2800.1 - Managing Information Technology

NPR 2810.1 - Security of Information Technology

NPR 2830.1 - NASA Enterprise Architecture Procedures

NPR 3792.1 - Plan for a Drug-Free Workplace

NPR 4100.1 - NASA Supply Support and Material Management Procedural

NPR 4200. 1 - NASA Equipment Management Procedural Requirements

Attachment A, Page 7 of 58

NPR 4300.1 - NASA Personal Property Disposal Procedural Requirements

NPR 4310.1 – Artifact Identification and Disposition

NPR 5101.33 - Procurement Advocacy Programs

NPR 5200.1 - Industrial Labor Relations Manual

NPR 6200.1 - NASA Transportation and General Traffic Management

NPR 7120.7 - NASA Information Technology and Institutional Infrastructure Program and

Project Management Requirements

NPR 7150.2 - NASA Software Engineering Requirements

NPR 8530.1 – NASA Sustainable Acquisition

NPR 8553.1 - NASA Environmental Management System (EMS)

NPR 8570.1 – NASA Energy Management Program

NPR 8621.1 - NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping

NPR 8715.1 - NASA Occupational Safety and Health Programs

NPR 8715.2 - NASA Emergency Preparedness Procedural Requirements

NPR 8715.3 - NASA General Safety Program Requirements

NPR 8735.2 - Management of Government Quality Assurance Function for NASA Contracts

Occupational Safety and Health Administration (OSHA) 29 CFR 1910.120 - Hazardous

Waste Operations and Emergency Response

OSHA 29 CFR 1910.134 - Respiratory Protection

Presidential Policy Directive (PPD) – 8 – National Preparedness

Public Law (P.L.)100-235 - Computer Security Act of 1987 –Repealed by Public Law 107-

347, Federal Information Security Management Act of 2002 and the Federal Information

Security Modernization Act of 2014

P.L. 107-347 - E-Government Act of 2002

Federal Rules of Evidence, Pub. L. 93–595

US-CERT – Federal Incident Reporting Guidelines

WFF Integrated Contingency Plan

The IV&V Continuity of Operations Plan

Attachment A, Page 8 of 58

2.2 NATIONAL SECURITY CLEARANCE LEVEL

The National Security Clearance level of all Contractor employees shall be Secret. The

Contractor Program Manager, the Greenbelt and WFF Site Operations Managers, and the

Greenbelt Badging Supervisor shall maintain a favorably adjudicated Single Scope Background

Investigation (SSBI) and a National Security Clearance level of Secret.

The Contractor shall provide evidence of a Secret Clearance or an interim Security Clearance for each employee prior to beginning work at GSFC. If working under an interim clearance the

Contractor shall ensure the final clearance is granted within 180 calendar days of employment.

The Contractor shall immediately remove from the contract any employee that receives a declination, suspension or revocation of clearance.

The Contractor must possess a facility clearance to the level of secret under guidelines established by the National Industrial Security Program (NISP). The Contractor shall maintain the secret facility clearance throughout the life of the contract.

2.3 STANDARDS OF CONDUCT

The Contractor shall be responsible for maintaining satisfactory employee conduct, integrity, and appearance in accordance with SOW Attachment B - Security Police Officer Qualifications.

The Contractor shall not condone personal neglect or dereliction of duties. This includes, but is not limited to: sleeping, listening to unauthorized electronic devices, watching television, reading books, newspapers and other material not connected with official duties, misuse of Government property, theft, unreasonable delays or failure to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the intent of worksite security or failure to cooperate in quality assurance and/or safety inspections or other investigations conducted by the Government.

The Contractor shall not arm with any firearm or allow access to any NASA IT systems any contract employees criminally charged by any local, state or Federal jurisdiction with any criminal offense or ordinance punishable by more than 365 days in prison. Upon conclusion of the criminal proceedings, the Contractor shall submit a written request to the Government for reinstatement of arming and IT access privileges of the employee. No access or arming shall be granted without Government approval of the request.

The Contractor shall remove any Contractor employee from the work site and/or this contract for failure to comply with the requirements set forth Attachment B - Security Police Officer

Qualifications. If this occurs, the Contractor shall ensure SOW requirements are met at no additional cost to the Government.

Attachment A, Page 9 of 58

2.4 DRESS CODE

All Contractor personnel shall adhere to the uniform requirements of this SOW. The uniform requirements are contained in SOW Attachment D - Uniforms and Equipment Requirements. All uniforms shall be clean, without signs of significant wear, and shall be worn to project a professional image.

2.5 USE OF CORPORATE LOGO

The Contractor is prohibited from displaying a corporate logo, trademark, badge, patch, decal, wording, or any distinctive corporate markings on any credential, duty uniform or part thereof, or security vehicle or part thereof, or security post, or document, other than standard internal management documents and records, which would identify the Contractor’s company affiliation.

2.6 CONTRACTOR COORDINATION

The Contractor shall engage in cooperative relationships that facilitate effective management of overall operations at GSFC. The Contractor shall coordinate and exchange information with other on-site Contractors in the execution of their respective contract requirements. The

Contractor shall pursue and foster cooperative efforts and goodwill in a manner that will benefit

NASA with increased safety, efficiency, and productivity.

Attachment A, Page 10 of 58

3.0 PROGRAM MANAGEMENT

3.1 STAFFING

The Contractor shall provide staffing for each task and identified post that is fully capable of executing contract responsibilities and responding to the requirements of this contract. Each post must be staffed as scheduled during all identified times without absence. The Contractor shall provide a staff that meets the requirements contained in the following SOW attachments:

Attachment A.1 - Protective Services Position Description/Titles Guidelines, Attachment B -

Security Police Officer Qualifications, Attachment D - Uniform and Equipment Requirements, Attachment E - Medical Examination for Security Police Officers which also serve as First

Responders, Attachment F - Physical Fitness Requirements, Attachment G - Psychological

Requirements, and Attachment H - Drug Testing and Drug and Alcohol-Free Workplace

Requirements.

The Contractor shall also:

a. Provide all Program Management including technical and business functions to plan, implement, track, report, and deliver the required products and services described in this

SOW;

b. Perform the administrative support for Protective Services, badging, support for personnel security, fingerprinting of personnel, and other administrative functions;

c. Brief their personnel on any pertinent information pertaining to their post/position; and

d. Inspect their personnel for uniform and appearance standards.

3.2 STANDARD OPERATING PROCEDURES (SOPS)

The Contractor shall maintain GSFC Protective Services SOPs for the core operations conducted under this SOW that shall be available for immediate inspection by the Government prior to implementation. SOPs shall standardize, to the maximum extent possible, the Contractor’s procedures across all of the various performance locations. The Contractor shall maintain a current copy of the SOPs at each officer post or position. A detailed review of the SOPs shall be provided as part of each employee's initial orientation training and each time the SOPs are modified. No employee shall be assigned to duty unless he/she is thoroughly knowledgeable of and understands the SOP. The SOPs shall be modified to reflect required changes in the

Government's security services policies and procedures. The most recent Contracting Officer

Representative (COR) approved edition of the SOPs shall be used.

3.3 TRAINING REQUIREMENTS

The Contractor shall maintain a workforce that is trained, educated, equipped, proficient and capable of performing services mandated by Federal and NASA regulations and in the compliance documents identified in Section 2.1 of this SOW.

Attachment A, Page 11 of 58

3.3.1 Internal Training

Unless specifically required by the SOW, only GSFC training standards and the NASA

Protective Services Training Academy (NPSTA) approved curriculum are authorized for use in

Security Police Officer instruction. All specific training requires approval of the COR.

3.3.2 Required Training and Recertification

The Contractor shall ensure the completion of all applicable Protective Services training as well as recertification detailed in NPR 1600.1, and Attachment A.2 – NASA Protective Service

Training Academy (NPSTA) Curriculum.

The Contractor shall provide Qualified Training Specialists located at the Greenbelt and WFF locations to train at all locations including Greenbelt, WFF, IV&V and GISS to conduct, oversee and coordinate all required training per the SOW. The Training Specialists shall be Security

Police Officers, certified and verified by the COR as NPSTA instructors within six (6) months from appointment. The Contractor shall ensure that the Training Specialists maintain their certification throughout this contract.

The Contactor shall ensure all Security Police Officers are certified in First-Aid, Cardiopulmonary resuscitation (CPR), and Automatic External Defibrillators (AED) for adults and children. First-Aid, CPR and AED Training shall be provided by the Contractor.

3.3.3 NASA Protective Services Training Academy (NPSTA)

The Contractor shall qualify all Security Police Officers by completion of the NPSTA Federal

Arrest Authority (FAA) firearms qualification and training in accordance with NPR-1600.1 prior to any officers assuming armed duties associated with this contract (see Attachment B - Security

Police Officer Qualifications).

3.3.4 Training Requirements, Mandatory Skill and Performance Levels

In addition to training requirements identified in this SOW, the Contractor shall develop a training program to provide each employee (uniformed, supervisory, administrative, technical, and management) with “new hire” orientation training. Orientation training shall be completed within thirty (30) calendar days from date of hire. The following are Orientation Training topics and subjects required:

a. Mission and Function of GSFC (site specific) and PSD;

b. Traffic Management and Enforcement;

c. Public Relations/Customer Service;

d. Substance Abuse and Drug Awareness;

e. Safety and Fire Prevention;

f. Sexual Harassment, Diversity, and Multi-Cultural Training;

http://www.mayoclinic.com/health/first-aid-cpr/FA00061

Attachment A, Page 12 of 58

g. Access Control (updates on GSFC ID Badges and Electronic Physical Access Control

Systems – EPACS, IdMAX, NAMS, Locator and Information Services Tracking System -

LISTS, NVMS,); and

h. NASA Information Technology (IT) Security Training (annual completion required).

3.3.5 In-Service Training

In addition to the training requirement identified in Section 3.3 of this SOW, the Contractor shall provide each employee (uniformed, supervisory, administrative, technical, and management) an in-service training program approved by the COR relevant to the employee’s position. Training shall be conducted annually. It shall include, but is not limited to, such topics as: locking offices and safes, use and control of keys, smartcards, security systems, identity theft, and general loss prevention topics. All Contractor employees shall receive a minimum of sixteen (16) hours of in-service training per contract year. All security police officers require an additional twenty-four

(24) hours of in-service training per contract year for a total of 40 hours. This training shall be scheduled during the officers’ working shift whenever possible, and without any degradation of security services. Required training modules may be a part of these annual training requirements through the System for Administration Training and Educational Resources for NASA

(SATERN).

3.3.6 Firearms Training

The Contractor shall conduct firearms range operations to maintain the required qualification and proficiency of the workforce, and support of other training requirements per the NASA Firearms

Qualifications Course listed in NPR 1600.1. This shall be accomplished within thirty (30) calendar days of appointment to position. No Security Police Officer will be armed without successfully completing this course.

The Contractor shall ensure the safety of range operations and shall conduct lead monitoring and other operational or safety reviews.

The Contractor shall ensure the safety, serviceability and proper maintenance of all firearms, ammunition and related equipment utilized to meet the requirements of the contract.

The Contractor shall perform a monthly serial number inventory of all weapons and report the results to the COR.

3.3.7 Armorer

Firearms maintenance shall be conducted by a qualified armorer for all weapons systems provided by the Government as needed. The Armorer will be responsible to maintain records of the Government-Provided weapons at all sites. All weapons will be inspected and cleaned annually.

Attachment A, Page 13 of 58

3.3.8 Intermediate Force Weapons

In accordance with NPR 1600.1, a Collapsible Baton and Oleoresin Capsicum (OC) Spray, rated at 2,000,000 Scoville Heat Units (SHU) shall be carried while on duty by all Security Police

Officers. These weapons shall be provided by the Contractor.

The Government shall supply Tasers for use by Security Police Officer Supervisors. The

Contractor shall train and equip all supervisors with Tasers.

The Contractor shall provide and maintain threat level IIIa concealable body armor. Every

Security Police Officer shall be issued and shall be required to wear Threat Level IIIa concealable body armor in a color appropriate to the duty uniform, while armed for duty or training.

3.4 WEAPONS, INSTALLATION ACCOUNTABLE GOVERNMENT PROPERTY, SUPPLIES AND

MATERIALS

Firearms and magazines will be provided by GSFC as specified in Attachment C - Installation

Accountable Government Property (IAGP). Each security officer issued a handgun shall be issued three magazines that are to be loaded to capacity while on duty. The Contractor shall ensure that all handguns are carried holstered with a round in the chamber. The Contractor shall ensure that weapons are stored unloaded and in a separate suitable Government provided container as specified in NPR 1600.1.

The Contractor shall provide both training and duty ammunition for all assigned weapons. The

Contractor shall be responsible for purchasing any supplies and equipment not provided under

IAGP.

3.5 VEHICLES

The Contractor shall provide an adequate number of patrol, technical support, and other necessary vehicles to support the security requirements and conditions at the Greenbelt, WFF and IV&V locations, to include, but not limited to: security patrols; locksmiths; electronic security support; perimeter fence inspections; K-9 and emergency response. Security patrol vehicle types shall include routine vehicular patrol, all-weather/all-terrain, emergency response, and equipment and material transports.

The Contractor is strongly encouraged to use non-gasoline/diesel (incl. non-E-85) alternate fuel vehicles on GSFC, to the maximum extent practical, to carry out the on-site contract requirements. Electrical power through standard convenience outlets will be available for this requirement. No other form of alternate fuel is currently available on-site. With this in mind, the

Contractor shall reduce/convert their total fleet of vehicles to alternative fuels by the below percentages over the life of the contract:

Attachment A, Page 14 of 58

Contract Year 1: Convert 2% of the total fleet

Contract Year 2: Convert an additional 4% of the total fleet

Contract Year 3: Convert an additional 4% of the total fleet

Contract Year 4: Convert an additional 5% of the total fleet

Contract Year 5: Convert an additional 5% of the total fleet

Total Vehicle percentage conversion to non-gasoline/E-85 alternative fuel vehicles by the end of the contract: 20%

The Contractor shall:

a. Provide at the Greenbelt and WFF locations at least one (1) vehicle equipped with a Class 5 trailer hitch and ball capable of moving a trailer at each location.

b. Provide at the Greenbelt and WFF locations two (2) vehicles of sufficient size and all-weather, all-terrain (4x4) to serve as incident command vehicles at each location.

c. Provide a monthly report to the COR delivered no later than the fifth (5th) business day of the following month, that shall include the following vehicle information: vehicle identification number, position assigned, fuel used (in gallons), miles driven, and current mileage.

d. Ensure that vehicles are in working order and available at all times. Provide all routine maintenance and repairs to the vehicles within 7 calendar days. Provide a replacement vehicle when any one of the vehicles is removed from security service for 8 consecutive hours for repair or maintenance.

e. Bear all costs of maintenance and upkeep, insurance and liability, and outfitting all vehicles.

These vehicles shall be dedicated to the exclusive use of the contract and shall not be removed from this contract without prior approval of the COR.

f. Ensure that the usage of all of the Contractor-provided vehicles specified in this contract is restricted solely to functions in the performance of Protective Services required under this contract and is not to be used for personal services by the Contractor’s employees or another contract held by the Contractor.

g. Comply with the state inspection, registration, and insurance laws under which they operate.

h. Standardize the vehicles used for patrol to the maximum extent possible. Sedans shall be of large size and sport utility vehicles shall be of full size. All vehicles shall conform to a standardized visual pattern and consistency.

i. The Government shall approve the type and appearance of vehicles. The vehicles shall be

American made, all from the same automobile manufacturer, and the interior and exterior appearance shall be in clean condition free of visual damage, white exterior, and equipped with the following:

o Air conditioning;

o Individual numbers with day/night reflective markings;

o Siren;

o Public address system;

o First aid kit;

o Class ABC fire extinguisher greater than 5 pounds;

o Highway warning devices;

o Speed detection devices;

o Spot/take-down lights;

Attachment A, Page 15 of 58 o Emergency light bar: A Whelen Justice™ (8F-LB471), or equal to, four (4) Blue Linear

6 LED Modules, six (6) Blue Conical 3 LED Modules, two (2) White MR11 35W

Takedown white lights, two (2) White MR11 35W Alley lights, and five (5) Yellow

Conical 3 LED Modules.

j. The Contractor shall provide off-road vehicles at Greenbelt and WFF equipped with the following additional equipment:

o 1 (one) - Tow rope capable of pulling up to 12,000 lbs o 1 (one) - Metal digging shovel

k. The Contractor shall provide all parts and materials necessary to perform both routine and emergency maintenance to the vehicles.

l. All Contractor vehicles shall comply with the following vehicle decal requirements provided by the Contractor. The below graphic design shall be applied to all security vehicles. A shield shaped patch design shall be applied in the center of this design. The second figure shows the location of the shield graphic.

m. The Contractor shall provide two (2) ATVs at the Greenbelt and WFF locations, to perform the SOW. Such vehicles shall conform to the standardized visual pattern below and present a coherent and professional image. Note: Marked Emergency Vehicles, such as K-9 vehicles may utilize magnetic marking signage on the vehicle, which will be removed during operations off Center.

n. Decal design:

SHIELD DESIGN

SHIELD LOCATION

Attachment A, Page 16 of 58

Attachment A, Page 17 of 58

3.6 RECORDS MANAGEMENT

The Contractor shall manage legacy Federal records (data created for Government use and delivered to, or falling under the legal control of the Government) created under and inherited from previous Protective Services contracts.

At the completion or termination of this contract, the Contractor shall leave all Government-owned data in accordance with NASA policies and procedures at each location. All data generated under this contract is the property of the Government.

The Contractor shall provide GSFC or authorized representative access to all Government records. The Government reserves the right to inspect, audit and copy record holdings.

The Contractor shall maintain a records management program. The Contractor shall submit an annual "Summary of Record Holdings and Transfers" for each location to the COR for submission to the Center Records Manager.

The Contractor shall maintain and operate the following systems for records in accordance with the NASA records retention schedule: pre-employment screening, internal access control, Title 5 and HSPD-12 related records:

a. LISTS/electronic Background Investigation Tracking System (eBITS)

b. ICAM (IdMAX, EPACS, NAMS, and NVMS)

c. Clearance Tracking System (NCTS)/NASA Case Adjudication Tracking System (NCATS)

d. GSFC Incident Reporting System (GIRS)

e. MOSI Protective Services Support Functions

f. 911 system

3.7 WALLOPS INSTITUTIONAL INFORMATION MANAGEMENT SYSTEM (WIIMS)

The Government will issue all task order requirements under the IDIQ portion of the contract

(reference Section 14.0) to the Contractor, obtain Contractor task price proposals, perform technical evaluation and negotiation of labor hours and skill mix for tasks, provide approval and authorization for tasks, and track Contractor task order performance through the Government-owned System.

The Contractor will be granted access to WIIMS. The Contractor shall provide an operable interface between the Contractor’s system(s) to submit price proposals and provide technical and schedule data inputs through WIIMS on a weekly basis or as otherwise stated in the individual task order.

3.8 CUSTOMER SATISFACTION/COMPLAINTS

Attachment A, Page 18 of 58

a. Provide security services that result in a high level of customer satisfaction. The

Government will evaluate customer satisfaction using various forms of customer feedback on all areas of operation.

b. Receive complaints from any person concerning security, safety, and law enforcement within the Government’s jurisdiction. Such complaints shall be promptly documented and reported to the COR for resolution and disposition. The Contractor shall notify the COR of such complaints within 24 hours after the Contractor receives the complaint.

c. Document all forms of written, telephonic, email, and in-person customer comments and complaints received shall be placed in a file and maintained in the Contractor’s onsite office for one (1) year.

d. Provide, within 24 hours to the COR, a written summary of corrective actions taken on all forms of customer complaints received.

e. Make available the Program Manager to discuss with the COR all instances of customer dissatisfaction.

f. Be an active team member with the Government in seeking process improvements that result in higher levels of future customer satisfaction related to security services provided.

4.0 REPORTING REQUIREMENTS

The Contractor shall utilize the government provided encryption to safeguard all employee data while developing or distributing reports (i.e. badging, visitor logs, incident reports etc.) approved by the COR.

The Contractor shall maintain the Government provided Incident Reporting System within

Locator & Information Services Tracking System (LISTS) or the GSFC Incident Reporting

System (GIRS) where they shall report all incidents including traffic accidents. The Contractor shall also develop and maintain daily phone and radio logs, physical security reports, audits, fire alarm response logs, fire and ambulance logs, reports of unsolicited contacts, and any additional reports as developed or required by the COR. The system shall be maintained in accordance with

NPR 2810.1.

The following documents and systems shall be updated on a daily basis and be available for immediate inspection when requested by the Government:

a. Electronic Protective Services Incident Reporting Systems;

b. Electronic Badge Data Base (MOSI, LISTS/eBITS, NCTS/NCATS, EPACS, IdMAX/NAMS, and NVMS);

c. Reports of Investigations and Analysis;

d. Locked Room Access Log; and

e. Visitor Log.

By the fifth (5th) business day of each month the Contractor shall provide general progress for the previous month to the COR that includes the following for each location and in total:

a. The number and type of incidents for which analysis was provided, including dollar amounts associated with:

Attachment A, Page 19 of 58 losses recoveries property damage

“found” property;

b. “Crime trends” and recommendations for corrections;

c. Doors opened;

d. Personnel processed;

e. Badges issued;

f. Number of visitors including foreign nationals, vendors;

g. Keycards programmed and issued;

h. Number of responses to include type and timeframes;

i. Maintenance performed on weapons;

j. Training conducted;

k. Traffic violation notices issued;

l. Number of vehicles inspected; number of hand-carried items inspected;

m. Kiosk usage;

n. Contract rollovers processed;

o. eQIPs processed;

p. National Security briefings and debriefings; and

q. Special Events processed and number of attendees.

4.1 RESPONSE NOTIFICATION – SIGNIFICANT EVENTS

The Contractor shall make a preliminary verbal notification to the on-duty Special Agent and/or

COR via cell phone of incidents involving the response of a shift supervisor and the establishment of incident command, or other incidents that the Government may designate to the

Contractor. The preliminary verbal report shall be made within 5 minutes of Contractor notification of the incident followed by completion and submission of a written report within 8 hours after an incident.

4.2 ROUTINE INCIDENT REPORTS

The Contractor shall submit all initial Security Incident Report (IR) to the COR, task monitor or duty agent within 8 hours or the beginning of the next workday, whichever is sooner. Security incidents are acts of non-compliance with security policy or procedure or a fundamental security requirement that impacts the confidentiality and integrity of National Security or Sensitive but

Unclassified Information. Examples of security incidents for the purposes of this subsection include, but are not limited to: buildings/rooms and/or safes found unsecure during a Mobile

Patrol inspection; reports of theft/loss/destruction of Government property; vehicle accidents; or anything that should be reported to the Government.

Attachment A, Page 20 of 58

5.0 SECURITY SERVICES

5.1 GOVERNMENT RESOURCES PROTECTION

The Contractor shall provide comprehensive and integrated systems that utilize both personnel and equipment to safeguard personnel, physical assets, and information.

The Contractor shall provide security services to support GSFC Priority/Critical Resources and

Space Launch Systems, payload systems, and command and control systems.

The Contractor shall ensure that all armed personnel subject to carrying a firearm are trained to the Security Police Officer level as defined in Attachment A.1.

The Contractor shall conduct daily welfare checks of employees and other personnel after normal duty hours, especially in remote scarcely populated facilities. Routine reports of these checks shall be made on a monthly basis due by the fifth (5th) business day of each month to the

COR. Problems or unsafe conditions shall be reported immediately to the COR or designated task monitor and in an IR by the beginning of the next business day.

The COR or the designated task monitor has the authority to reallocate staffing resources to handle additional onsite requirements or events. This reallocation of resources shall not cause a financial impact to the Contractor’s cost to perform. The Contractor shall notify the CO and

COR if the reallocation is anticipated to have a financial impact to the Government prior to enacting, and for resolution.

5.2 OPERATIONS, PROCEDURES, PLANS AND POST ORDERS

a. Provide Protective Services ensuring that GSFC is provided quality, reliable and efficient security services. An Operations Procedure Plan shall be developed within thirty (30) calendar days of the contract effective date and approved by the COR using the following guidelines: (1) existing NASA, GSFC, WFF Protective Services and Navy Surface Combat

Systems Center (SCSC) Security SOPs provided by the Government, (2) federal guidelines specified in the U.S. Code for NASA, Department of Commerce (DOC), Department of

Transportation (DOT), Department of Homeland Security (DHS) and Department of Defense

(DOD) authority and jurisdiction. The Plan shall include at a minimum the following:

o Any special instructions and Protective Services SOPs to be used in performing

Protective Services, observations to be made, special rounds and patrols, escort procedures including Very Important Person (VIPs), procedures for various threat conditions, procedures for handling traffic accidents and criminal activity and emergency conditions.

o Radio procedures, call signs, and various points of contact.

Attachment A, Page 21 of 58 o Schedules for known recurring work, such as mobile patrols and the posting of

Uniformed Services Officers.

o Safety and accident procedures.

b. Review the plan at least quarterly, make updates, and resubmit the updated Plan (or a written memorandum validating that the existing plan is still accurate in all respects) to the COR for approval by the third (3rd) business day of the start of each calendar quarter. Deviation from the approved Operation Procedures Plan and SOPs is acceptable only with the approval of the COR.

The Contractor shall develop, issue, and maintain, Post Orders for each post and position, and special or “emergency” orders, procedures, and other instructions as may be necessary to inform the Contractor and Uniformed Services personnel of the nature of their duties and guide them in the successful performance thereof. These instructions shall include policies and procedures to be followed in emergency situations.

5.3 PROTECTION OF PROPERTY

a. Conduct daily fire and safety surveillances in all buildings and areas of responsibility under this contract to ensure that no obvious fire and safety hazards or safety and security violations are evident. Immediately report fire and safety violations to the Security

Operations Center (SOC).

b. Immediately report hazardous conditions to the SOC and items in need of repair to include, but not limited to, inoperative lights or equipment, broken or slippery floors and sidewalks, and substance or chemical spills.

c. Immediately act and report damage, pilferage, removal, misappropriation, misuse, larceny, theft, or other improper or unlawful threats to, or disposition of, Government or personal property or acts of espionage, sabotage, or wrongful destruction to the COR, task monitor or duty agent.

d. Conduct random inspections of vehicles and/or hand-carried items (e.g., briefcases, purses, packages, etc.) upon entry to or exit of GSFC.

e. Monitor the centers to prevent the occurrence of fires, explosions, collapses, and other catastrophes. In such an event, the Contractor shall summon appropriate response forces and then notify Government personnel as identified in the SOP; assist in minimizing the effects thereof; and assist in restoring the area to a safe condition.

f. The Contractor shall consistently provide priority attention and added protection to all GSFC

NASA Critical Infrastructure (NCI) assets as identified in the government provided lenel system in compliance with NPR 1600.1.

5.4 INCIDENT RESPONSE

The Contractor shall provide support to the Government in fact finding capability using the disciplined, logical, and intuitive tools of the investigative arts, including interviewing, Attachment A, Page 22 of 58 interrogation, documents analysis, and a thorough understanding of State and Federal rules of criminal procedure, to identify offenders, acquire and control evidence, and document activities after a crime has occurred.

5.5 PATROL OPERATIONS

The Contractor shall provide crime detection and prevention daily, make arrests, detentions, respond to emergencies and provide roadway and parking area safety through the application of directed enforcement techniques using observation and technical means to detect and cite violators, as needed.

5.6 EVIDENCE PROTECTION, COLLECTION & STORAGE

The Contractor shall identify and protect, and retain evidence in criminal and administrative matters to maintain integrity and establish chain of custody until acceptance by a Government

Special Agent.

The Contractor shall apply Federal Rules of Evidence to maintain the evidentiary value of items identified as indicative of a crime, items related to the identity of the perpetrator, fruits of the crime, contraband or other items illegally possessed. The Government will supply appropriate collection and storage materials.

5.7 TRAFFIC ACCIDENT RESPONSE AND REPORTING

The Contractor shall provide in-depth fact finding capability using the disciplined, logical, and intuitive tools of observation, including interviewing, scene and damage analysis, and a thorough understanding of state or federally adopted traffic rules for the reporting of traffic accidents that occur.

5.8 TRAFFIC DIRECTION, PARKING CONTROL, AND ENFORCEMENT

Traffic control requirements are established to protect people and property at the GSFC. The

GSFC traffic control program applies to all personnel operating any type of motor vehicle and/or bicycle.