NCS Attachment F-2 Past Performance Questionnaire.docx

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80KSC022R0012 - NASA Communication Services (NCS), Solicitation Release
Solicitation number
80KSC022R0012
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This document contains a past performance questionnaire template for the NASA Communication Services solicitation. The questionnaire is to be completed by a government or industry customer to evaluate an offeror's past performance on a prior contract. It includes sections for basic contract information, evaluator identifying information, and a contractor performance report. Ratings are to be provided using an adjective scale for numerous technical and management factors. Narrative comments can also be included. Completed questionnaires must be sent directly to NASA by the reference customer by May 23, 2022 to be considered as part of the evaluation.

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NCS RFP 80KSC022R0012 ATTACHMENT F-2

NASA COMMUNICATION SERVICES (NCS) CONTRACT

ATTACHMENT F-2

PAST PERFORMANCE QUESTIONNAIRE

NCS RFP 80KSC022R0012 ATTACHMENT F-2

NPSC-SR

Attachment F1- Past Performance Questionnaire 80KSC021R0009-DRAFT

Page 1 of

PAST PERFORMANCE QUESTIONNAIRE

This evaluation should be completed by the Contracting Officer (CO) and Contracting Officer Representative (COR), Task Monitor (TM), or other person identified in the contract by the appropriate CO or business manager who monitors the Contractor’s compliance with the requirements of the contract.

In compliance with the direction in the FAR, the information contained in this evaluation is not subject to view by anyone other than the designated source selection evaluation personnel.

INSTRUCTIONS, DEFINITIONS, AND RATING GUIDELINES

Instructions

This evaluation is to be completed as indicated below. For purposes of these evaluations, the term “project” is intended to mean “contract”. This package consists of the following:

Section
Description
Who completes
I
Basic contract information
Contractor being evaluated
II
Government /Industry Customer Evaluator identifying information
Government /Industry Customer Evaluator
III
Contractor Performance Report
Government/Industry Customer Evaluator

For each contract selected, one assessment is required by the appropriate CO or COR.

In addition, the Offeror is responsible for completing Section I before forwarding the questionnaire to the appropriate CO for the evaluations required. The Offeror shall request the CO to complete the remainder of the questionnaire and submit the completed questionnaires via email to the address below prior to 4:30pm Eastern Time on May 23, 2022. Past Performance Questionnaires will not be accepted directly from the offeror.

Questionnaires shall be sent directly from the offeror’s past performance source via email to agency-nasacommservices@mail.nasa.gov no later than 4:30pm Eastern Time on May 23, 2022, to Timothy Broadous, Contracting Officer.

Any questions you might have concerning completion of this form should be addressed to Timothy Broadous at via email to agency-nasacommservices@mail.nasa.gov .

Include “PPQ Question” in your email subject line.

SECTION I

BASIC CONTRACT INFORMATION

This section to be completed by Offeror requesting evaluation

1. Contractor Name and Address:

2. Name of prime Contractor/Joint Venture submitting proposal on this effort:

3. This past performance questionnaire is relevant to the following NCS PWS Scope (Please select all that apply to the offeror being evaluated):

[ ] PWS 4.1 Strategic Communications, Planning, and Integration [ ] PWS 4.2 Engagement – Stakeholder Relations and Public Engagements [ ] PWS 4.3 Media Relations [ ] PWS 4.4 History and Archives [ ] PWS 4.5 Library Services [ ] PWS 3.5 Property Management

4. Contractor DUNS Number:

5. Contractor Cage Code:

6. During the contract performance being evaluated, this firm was a:

[ ] Prime or Team Lead [ ] Team Member [ ] Subcontractor [ ] Other (explain)

If the firm performed work under this contract as a team member or subcontractor, information about the subcontract, in addition to the prime information, shall be provided in the following blocks:

7a. Prime Contract Number:

7b. If the prime contract number is a BPA or IDIQ, list the TO(s) the team member or subcontracted effort was performed under

7c. Prime Contract Period of Performance:

7d. Team Member or Subcontract Period of Performance:

8a. Prime Contract Type:

8b. Team Member or Subcontract contract type:

8c. Contract Value (with options):

8d. Team Member or Subcontract contract value:

9. Contract name and description of contract or subcontract requirements.

SECTION II

EVALUATOR IDENTIFYING INFORMATION

To be completed by Government and/or Industry Customer performing the evaluation

1. Evaluator’s Name:

2. Evaluator’s Title:

3. Evaluator’s Email Address:

4. Evaluator’s Phone Number:

5. Evaluator’s Role in Program/Contract:

6. Evaluator’s Length of Involvement in this Contract:

7. Date:

SECTION III

CONTRACTOR PERFORMANCE REPORT

To be completed by Government and/or Industry Customer performing the evaluation

Rating Guidelines

Each criterion should be assigned a rating from the chart below, from highest to lowest, of Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory. If a particular criterion is not applicable, it should be rated in the far-right column as N/A. However, the evaluator is encouraged to provide comments on any rating to further support a particular rating.

Also, please ensure that this assessment is consistent with any other assessments that have been done for the same Contractor for the same work, such as for payment of fee purposes, exercise of option, other past performance requests, etc.

Exceptional

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor was highly effective.

Very Good

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

SECTION III (Cont’d)

Item
FACTORS/RATINGS
Exceptional
Very Good
Satisfactory
Marginal
Unsatisfactory
N/A

Technical Performance

1
Maintaining an inventory control system for property and equipment.
2
Providing research and analysis of audience/stakeholders and their evolving needs and requirements.
3
Measuring the output, outcomes, and results of key messages, vehicles, products, and/or channels to support the identification of communication delivery obstacles, aid in the adjustment of a particular communications approach, or inspire new direction.
4
Providing comprehensive internal and external stakeholder assessment from a communications perspective.
5
Providing comprehensive stakeholder development assessment and evaluation from an audience perspective.
6
Providing analytical measures for the progress toward accomplishing communications goals.
7
Developing and implementing a comprehensive communications strategy based on a detailed communication plan.
8
Providing plans for an integrated communication service.
9
Developing and integrating key messages that are consistent with the customer's direction and business strategy.
10
Researching and recommending emerging technologies to more efficiently and rapidly deliver media and/or other communication products in a manner compatible with audience/stakeholder needs, requirements, and capabilities.
11
Developing and implementing comprehensive, strategically researched, and effective executive communications products.
12
Developing and implementing comprehensive, effective employee communications products consistent with the customer's direction, guidance, goals and/or objectives.
13
Providing support to increase media and public awareness of the customer's activities (e.g., development of communication plans, planning and implementation of social events, etc.).
14
Working with a variety of customers that have differing goals to produce an outcome that satisfies all customer's requirements.
15
Management of unique speakers bureau activities.
16
Researching and writing clear and consistent responses to public requests for information.
17
Interpreting and summarizing highly technical or complex information and turning it into communication products for a variety of non-technical audiences.
18
Coordinating, facilitating, and implementing special events.
19
General maintenance and upkeep of analog and/or digital historical archives.
20
Managing, designing, fabricating, and operating complex exhibits for trade shows, conferences, and/or museums.
21
Managing a model shop responsible for producing high fidelity models (i.e., museum-quality models).
22
Implementing multiple simultaneous exhibit programs during contract performance.
23
Libraries – Managing and facilitating access to research material, information resources and services
24
Providing and facilitation best practices for researching topics/information
25
Historical Archives - Create, implement and maintain reference collections and historical documents.
26
Providing management and maintenance of artifacts.

Efficiency of Performance

27
Timeliness in providing staff when directed to support unplanned and/or emergency activities.
28
Timeliness and accuracy of reports and deliverable documentation.
29
Timeliness in correcting deficiencies in contract performance.

Management Effectiveness

30
Effectiveness at directing, controlling, and managing employees and processes.
31
Effectiveness at solving contract performance problems quickly and without guidance from the Government.
32
Effectiveness in communicating with Government customers and others
33
Effectiveness in working with Government customers and others in a team environment. (Associated Contract Agreements)
34
Effectiveness in managing employees during a pandemic that requires remote work.
35
Effectiveness in managing a multi-disciplined and/or multi-functioned organization.
36
Effectiveness in managing variable tasks and staff across multiple locations.
37
Effectiveness in retaining personnel to minimize employee turnover. Please comment to evaluation
38
Effectiveness in complying with CDC guidance during a pandemic for protecting employees.
39
Effectiveness in staffing positions during a pandemic.
40
Effectiveness in managing contract transition or phase-in period to ensure continuation of operations during contract change transition.
41
Program/project manager’s authority to make the necessary decisions to support specific task requirements.
42
Effectiveness in complying with property management requirements, rules and regulations.
43
Effectiveness in supporting continuous operations at geographically separated locations simultaneously.
44
Effectiveness in continuing to meet performance requirements due to financial impacts created by a government shutdown.
45
Effectiveness in maintaining positive relations between management and employees with collective bargaining agreements.
46
Effectiveness in managing prime and sub-contractor agreements.
47
Effectiveness and availability of corporate reach back for resolving and mitigating problems.
48
Effectiveness in identifying and implementing innovative techniques and strategies for reducing cost to the government.
49
Effectiveness in self-reporting performance deficiencies to the government/industry customer.
50
Effectiveness in managing multiple tasks/customers with competing priorities.
51
Directing, controlling, and completing assigned tasks.
52
Use of innovation and a proactive approach to problem identification and resolution
53
Cooperating, communicating and working with customers in a team environment.
54
Staffing new labor positions (i.e., staffing of additional labor to support a new requirement).
55
Staffing existing requirement labor positions if/when they become vacant (e.g., employee turnover vacancies).
56
Complying with property management requirements, rules, and/or regulations.
57
Complying with safety, health, and environmental requirements, rules, and/or regulations.

Transition Performance

58
Effectiveness in providing the required staff by the start date of the contract.
59
Effectiveness in providing qualified staff for all requirements by the start date of the contract.

Safety Health, IT, Quality and Environmental Performance

60
Demonstrated compliance with OSHA and contract safety and health requirements.
61
Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations.
62
Demonstrated compliance with EPA and contract environmental requirements, and resolution of environmental discrepancies or violations.
63
Demonstrated compliance with quality requirements, and in implementing a quality management system.
64
Effectiveness in identifying risk/hazards and mitigation.
65
Demonstrated compliance with contract IT management and IT Security requirements.

Overall Evaluation

66
How would you rate the Contractor’s overall technical performance on this contract?
67
How would you rate the Contractor’s overall timeliness of performance on this contract?
68
How would you rate the referenced contractor's overall efficiency of performance on this contract?
69
How would you rate the Contractor’s overall management performance on this contract?
70
How would you rate the Contractor’s overall transition performance on this contract?
71
How would you rate the Contractor’s overall safety, Quality, IT and Environmental performance on this contract?
72
Would you use this Contractor again? (If “No”, please comment in the Narrative Summary)
Yes [ ]

No [ ]

73
Did the Contractor earn awards/accolades for superior performance by the Customer? If yes please comment
Yes [ ]

No [ ]

SECTION III (Cont’d)

NARRATIVE SUMMARY (Use this section to explain additional information not included above or to expound upon responses provided.)

Item
Comments

File details come from the government source that posted it. Updated .