Att_1a_-_QASP_Matrix.pdf
PDF 73 KB Posted
- Solicitation number
- N3904019Q0001
About this file
Attachment 1a: QASP Matrix
View the file
Other files
Show all 18
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
ATTACHMENT A
QASP MATRIX PERFORMANCE MEASUREMENTS:
Primary Performance Objective
Performance Standard (and AQL)
Method of Performance Assessment
Customer Service Schedule accommodations 95% of the time.
Submitted correctly 95% of the time
Customer feedback.
Review of submitted invoices.
Maintain General Lodging Provide units at each proposed location 99% of the time.
Random inspection (spot checks, floor checks and phone calls). Units ready when scheduled
Units are furnished and provide sanitary living conditions are required by Specifications
Provide 99% of the time Customer feedback and/or Random inspection
Provide for Maid Services in accordance with Specifications
Services performed in a timely manner 95% of the time.
Customer Feedback
Do not provide more rooms than the order authorizes
100% of the time Review of invoices
Provide timely Customer Service regarding problems or questions relative to a specific unit
Respond within sixty (60) minutes for 95% of the customer’s problems or questions during the month. *Customer Service available twenty-four (24) hours a day access seven days a week).
Customer Feedback, review of records/reports
File details come from the government source that posted it.