Att_P2_Past_Performance_Matrix.doc.pdf

F-35 JOINT PROGRAM OFFICE (F-35 JPO) / CHIEF ENTERPRISE SUPPORT

OFFICE (CESO)

Administrative and Operational Support KNOWLEDGE BASED SERVICES

Single Award Indefinite Delivery / Indefinite Quantity (SA ID/IQ)

Surveillance Activity Checklist (SAC)

COMPLIANCE WITH THIS DOCUMENT IS MANDATORY

1.0 Purpose

This Surveillance Activity Checklist (SAC) is a Government developed and applied document used to make sure the systematic Quality Assurance (QA) methods are used in the administration and surveillance of tasking under the Contract. The intent is to ensure the Contractor performs In

Accordance With (IAW) the Statement of Work (SOW), and the Government receives the quality of services called for in the Task Order (TO) SOW.

This Statement of Work (SOW) scope is for Administrative and Operational Knowledge Based

Services (KBS) in support of the F-35 JPO in Arlington, VA. Specifically, the contractor shall provide the range of administrative and operational KBS support that generally fall under the three (3) primary Standard Occupational Labor Categories: Program Manager (11-1021), Program Administrative Support (43-6011) and Congressional Support Analyst (13-1111). These services are critical to the successful fielding of the F-35 mission capabilities.

This Contract will have Cost-Plus-Fixed-Fee (CPFF) term Contract Line Item Numbers (CLINs) for labor and corresponding cost reimbursable CLINs for Travel (ODC). The Contract will have a five (5) year ordering period. A properly executed SAC will assist the Government in achieving the objectives of this procurement.

2.0 Authority

Authority for issuance of this SAC is provided under Contract Section E – Inspection and

Acceptance, which provides for inspections and acceptance of the services and documentation called for in service contracts, to be executed by the Procurement Contracting Officer (PCO) or a duly authorized representative.

3.0 Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan (QCP) and the SAC. The Contractor, and not the Government, is responsible for the QCP, which defines the management and quality control actions necessary to meet the quality standards set forth in the Contract and all resultant orders.

The SAC provides Government surveillance oversight of the Contractor’s efforts to assure that they are timely, effective, and are delivering the results specified in the contract and each TO.

4.0 Government Resources

The following definitions for Government resources are applicable to this plan:

Procurement Contracting Officer (PCO): A person duly appointed with the authority to enter into a contract (Procuring Contracting Officer (PCO)), or a person with the authority to administer contracts (Administrative Contracting Officer (ACO)) and make related determinations and findings on behalf of the Government. The PCO for this Contract and contact information is identified in the Contract’s Section A. Procurement Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer Representative (COR): An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the Contract. The COR will be appointed in the resulting Contract. The limitations of authority are contained in the letter of appointment. The COR and contact information is identified in the Contract’s Section G.

Alternate Contracting Officer’s Representative (ACOR): An individual appointed in writing by the PCO to act as their authorized representative, in the absence of the COR, to assist in administering the Contract. The ACOR will be appointed in the resulting Contract. The limitations of authority are contained in a written letter of appointment. The ACOR and contact information is identified in the Contract’s Section G.

Technical Point of Contact (TPOC): The COR designates an individual TPOC to assist in administering of specific efforts under the Contract. The TPOC and contact information is identified in the Contract’s Section G.

5.0 Responsibilities

The following Government resources will have responsibility for the implementation of this

SAC:

PCO: The PCO ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the Contract, and safeguards the interests of the United States in the contractual relationship. The PCO assures that the Contractor receives impartial, fair, and equitable treatment under the Contract. The PCO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

COR: The COR is responsible for technical administration of the Contract and assures proper

Government surveillance of the Contractor’s performance. In addition to the continuous monitoring of performance, the COR will also submit an annual assessment in the Navy’s

Contractor Performance Assessment Reporting System (CPARS). The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf.

Any changes that the Contractor deems may affect the Contract price, terms or conditions shall be referred to the PCO for action.

ACOR: The ACOR assists the COR for technical administration of the Contract and assures proper Government surveillance of the Contractor’s performance. The ACOR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf.

Any changes that the Contractor deems may affect the Contract price, terms, or conditions shall be referred to the PCO for action.

TPOC: The TPOC is responsible for assisting in administering specific efforts under the

Contract. The TPOC provides advisement to the PM/COR, and PCO on the contractor performance on the technical requirements of the contract. The TPOC cannot, in any manner, alter the scope of the Contract, make commitments or authorize any changes on the

Government’s behalf.

6.0 Methods of QA Surveillance

a. Contractor Performance Assessment Reporting System (CPARS): The marketplace for in-service and engineering support, IPS, technical data and configuration management, and technical and project management support is very competitive. As such, the successful

Offeror has a vested interest in the Government generated CPARS under this Contract.

Additionally, an evaluation using the CPARS format will be performed at the end of each ordering year. This evaluation will be one determinant in the award of future contracts or

TOs. The Government will address the quality of product or service, schedule, cost control, business relations, management, and other important areas for this procurement. Some of the monitoring methods to be used will be Government observation, review of reports, customer feedback and review of Contract Data Requirements Lists (CDRLs). As this information may affect future source selections throughout the Department of Defense (DoD), as well as the continuation of this tasking, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool within the policies of this SAC.

b. SAC: The below listed methods of surveillance will be used by the COR, ACOR, and

TPOC in the technical administration of this Contract. In addition to the below instructions, the form to be used for documentation of QA surveillance is the Surveillance Activity

Checklist (SAC).

7.0 Surveillance

Enclosures (1) and (3) set forth the performance standards, incentives, and surveillance methods for the Contractor, the COR/ACOR, and TPOC while Enclosures (2) and (4) provide the checklist and means for the COR to document the results of the surveillance and will be provided to the PCO.

8.0 Documentation

In addition to providing reports to the PCO, the COR will maintain a complete QA file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the

Government’s performance of the QA function, including the originals of the QA Checklists. All such records will be maintained for the life of the Contract. The COR shall forward these records to the PCO at termination or completion of the Contract.

9.0 Enclosures

Enclosure (1): Services Summary

Enclosure (2): Surveillance Activity Checklist (SAC)

Enclosure (3): Quarterly Evaluation by CDRL

Enclosure (4): Annual Surveillance Summary

Metric Summary: Current Period Cumulative

Total Number of Deliverables Submitted:

Total Number of Deliverables Submitted Late:

Total Number of Deliverables Requiring Revision:

Percentage of Deliverables Submitted Late:

Percentage of Deliverables Requiring Revision:

assessed. In addition, the extent to which the Contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Business relations: Assess the timeliness, completeness, and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Management: Assess the Contractor’s success with timely award and management of subcontracts, including whether the Contractor met small/small disadvantage and women-owned business participation goals. Discuss the extent to which the Contractor discharges its responsibility for integration and coordination of all activity needed to execute the Contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the Contractor’s risk mitigation plans.

Other areas: Assess additional evaluation areas unique to the Contract or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional Performance: Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good Performance: Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory Performance: Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance: Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

For non-performance-based TOs, hours delivered by each TO compared to the TO required hours will be evaluated and will influence the ratings awarded above. Cost and/or labor hour variances greater than 10% cannot earn an Exceptional or Very Good for Cost Control evaluation criteria.