2.2.1-RFP Attachment 2A PRS.pdf

Attachment 2A: Performance Requirement Summary

Functional Area Performance Objective

Acceptable Quality Level

Method of Surveillance

Personnel (15%)

This area addresses the contractor’s responsibility and ability to ensure the onboarding and retention of a competent, qualified, and trained staff in accordance with (IAW) its approved staffing plan which adheres to the employee conduct, training, tour of duty, medical testing, appearance, and workplace behavior and integrity as required by the PWS.

This area also includes permanent, surge, substitute, and replacement contractor staff and their associated background investigations, security requirements, suitability determinations, background investigations, employment and continued eligibility, and security management.

Reporting alleged employee misconduct, arrests, employees under investigation by any law enforcement agency.

Contractor shall perform all tasks and expectations IAW with the PWS.

PWS Reference:

Section C, Key Personnel, Staffing Plan, Contractor Administrative Requirements

Staffing levels overall must not fall below 95% and all other areas must remain 100% compliant.

Monthly Status Summary reports, On & Off Island Employee Roster, Quarterly Report

Training (10%)

This area addresses the contractor’s compliance employee’s training requirements in the PWS.

Contractor shall ensure all training requirements are met according to schedule and as dictated by position in the PWS.

Section C, Employee Training Requirements

Contractor shall ensure 100% compliance.

Monthly Status Reports; periodic review of training files; and review of contractor’s quality control plan and monitoring results

Administration and Management (15%)

This area addresses the contractor’s managerial and administrative handling of the program as it relates to understanding and familiarity with care of migrant populations, special populations such as juveniles, and / or minimum-security environments, ability to communicate and effectively work with the ICE and the DOS designee in providing social and other support services to protected migrants at the MOC.

This also covers the contractor’s adherence and compliance with its approved Quality Control Plan.

Contractor shall ensure all migrants and their needs are respected, protected, and addressed IAW with the PWS and applicable section.

PWS References:

Facility Security and Control – All Migrants (Protected and Non-Protected) ensure 95% compliance.

Monthly Status Reports; periodic site reviews; review of contractor’s quality control plan and monitoring results; and ad hoc reviews as needed.

Facility Security and Control (15%) management and care of the MOC facilities and its security and protection of the migrants. This includes post orders; permanent logs; security features; security inspections, control of contraband;

migrant and housing unit searches;

migrant accountability; use of force, non-routine use of restraints;

tools, keys, and equipment control;

supervision for special housing;

emergency plans, work details, programs and services.

This area also addresses the timely and proper reporting of repairs for the facilities.

Contractor shall ensure the facility and migrants are attended to IAW with the PWS and applicable sections.

Section C, Facility Security and Control ensure 100% compliance.

Weekly Report;

Monthly Status Reports; periodic site reviews; review of contractor’s quality control plan and monitoring results; and ad hoc reviews as needed.

Migrants Rights, Rules, Discipline, and Privileges (10%) responsibility in ensuring migrant’s civil rights and care are

Contractor shall ensure the migrant rights, rules, discipline, and privileges IAW with

Contractor shall ensure 100% compliance.

Weekly Report;

Monthly Status Reports; periodic site reviews; review of contractor’s quality control plan maintained; while respecting special populations such as juveniles, in minimum security environments.

the PWS and applicable sections.

Facility Security and Control – All Migrants (Protected and Non-Protected) and monitoring results; and ad hoc reviews as needed.

Migrant Health, Safety, Sanitation and Emergency

Standards (10%) compliance with ICE emergency procedures, accountability documenting disturbances, appropriate use of chemicals, reporting of serious incidents, evacuation plans, injury, illness, medical requests, evacuation, migrant death or injury, and maintenance useable inventory of migrant clothing, linen, and hygiene kits.

ensure compliance with all health, safety and evacuation procedures IAW

Operational Procedures

Contractor shall ensure 100% compliance.

Weekly Report;

Monthly Status Reports; periodic site reviews; ad hoc reports as required, monitoring results of Contractor approved Health and Safety Program.

Transportation (10%) compliance with supplying compliant, fully operational vehicles and accessories in support of migrant transportation to/and from the MOC facility.

Contractor shall ensure transportation compliance with the PWS and applicable section.

Transportation Services

Contractor shall ensure 100% compliance.

Monthly Status Reports; periodic site reviews; and Vehicle maintenance log

Property, Equipment, and Supplies (5%) proper handling and maintenance of the government’s provided property, required supplies, and telephone systems.

Contractor shall ensure compliance ensure 95% compliance.

Monthly reports;

Periodic site reviews; annual submissions

Section C, Property

Reports (5%) ability to submit quality, accurate, and timely work products, including reports, and deliverables, free of mistakes or errors by designated deadlines.

The contractor shall comply with this standard when submitting all reports and deliverables.

Section E, Deliverables Schedule

Contractor shall ensure 90% compliance.

Direct Observation, Random Sampling, and Weekly and Reports

Communication with Government (5%)

This area addresses the Contractor’s ability to communicate in a timely manner incidents with migrants and employees, and responsiveness to performance issues which the Government identifies for correction.

The contractor shall comply with this standard at all times when conducting exchanges (written or verbal) with the Government (ICE

COR, ICE CO, DOS).

Contractor shall ensure 95% compliance.

Direct Observation