J12. 47QFHA24R0004_T10_09_DRRS Seed Attachment 2_PRS.docx
DOCX document 24 KB Posted
- Attached to
- OUSD PRISM MATOC SOLICITATION Federal contract opportunity
- Solicitation number
- 47QFHA24R0001
- Issued by
- GSA Federal Acquisition Service
About this file
This document provides details for the Personnel and Readiness Infrastructure Support Management (PRISM) Multiple Award Task Order Contract solicitation. The solicitation seeks to establish a MATOC to provide enterprise solutions and support services to the Office of the Under Secretary of Defense for Personnel and Readiness and its directorates. The MATOC will have two pools, one for Personnel and Readiness and one for Major Department of Defense Systems. Offerors are instructed to submit any questions using the specified template by February 14, 2024. Proposals are due by March 6, 2024. The contract will utilize contract type flexibility, streamlined task order procedures, and technical direction letters. Services sought include software installation and maintenance, help desk support, systems engineering, database administration, and disaster recovery procedures to support stable and productive systems.
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Describe what is being surveilled in the table below. Also describe the associated surveillance method. Be specific. Delete this sample language from the table prior to finalizing this QASP.
| TASK |
| PERFORMANCE |
STANDARD
ACCEPTABLE
QUALITY
LEVEL (AQL)
| METHOD |
| FREQUENCY |
| APPLICABLE CPAR FACTOR(S) |
| 6.1. Task 1: Program Management: |
| The MSR shall provide a detailed status for each project within the PMP as well as capture an overall status of the contract. The Contractor shall deliver the MSR on a date mutually agreed upon by the Contractor and the SME. Specific MSR format, and any additional content not specified in this section, shall be mutually agreed upon by the Contractor and SME; this format shall be established No Later Than (NLT) the PAO. The MSR reports cost, schedule, and performance against the PMP baseline and identifies planned versus actual expenditures per project; total monthly and cumulative ODC expenditures; status of known risks and risk mitigation efforts; deliverable(s) funded, technical progress made, and schedule status per deliverable(s); title, date, and number of deliverable(s) completed; and deliverable(s) scheduled to be delivered during the upcoming month. The MSR shall report all funding received and shall detail the projects supported by such funding, the date received, and the funding source (if known). If the MSR shows that a project is not meeting the performance standards set forth in the Service Summary found in Section 6.0, the Contractor shall provide the rationale and circumstances preventing the standards from being met (Deliverable 3.1-3: MSR). |
| The Monthly Status Report is submitted no more than one day late. |
| 100% Inspection – The contract COR will note the date on which each Monthly Status Report is submitted and determine if it has been submitted in accordance with the established standard and AQL. |
| Monthly |
| Quality, Management |
| 6.3. Task 3: DRRS Software and Systems Engineering Support | ||
| 6.3.1.1. | The Contractor shall provide support to maintain a stable, efficient, and productive DRRS system and environment. | |
| 6.3.4.1. | The Contractor shall configure, maintain, and when necessary, modify, the Enterprise Messaging (EM4) Data Exchange capability employed by DRRS. |
Assigned task is completed within 3 workdays of request.
| Surveillance a random sample of CDRLS by COR; Monthly TPOC/customer feedback. |
| Monthly |
| Quality, Management |
6.4 Task 4 – Life Cycle Support
6.4.1.1. The Contractor shall identify and track hardware and software assets and the state of their warranties and licenses.
6.4.9.3. The Contractor shall have a formal process to accept and track engineering change proposals, including changes to scope, requirements, defect reports and work items.
Assigned task is completed within 3 workdays of request/receipt.
| Monthly Customer Feedback COR/TPOC Input. |
| Monthly |
| Quality, Management |
| 6.5. Task 5 – DRRS Operations Support | |
| 6.5.1.1. | The Contractor shall provide help desk support at the Tier-1, Tier-2, and Tier-3 levels. The contractor will provide on-site support during the week (Monday through Friday,) for 20 hours each day. The gap in daily coverage will be at a time approved by the Government. On the weekends, (Saturday and Sunday,) the contractor will provide eight hours of coverage each day, with the hours of covered to be approved by the Government. Response to trouble calls after hours (including holidays) shall be provided in accordance with the program’s applicable response plans. |
| Maintains 100% help desk coverage and response times are met according to policy response plans. | |
| Monthly Customer Feedback COR/TPOC Input. | |
| Monthly | |
| Quality, Management |
6.6. Task 6 – JWICS Systems Engineering and Administration Support
| 6.6.1.1. | The Contractor shall provide support to maintain a stable, efficient, and productive DRRS system and environment. | |
| 6.6.1.2. | The Contractor shall perform software installation and updates, ensuring compliance with all DoD IT security requirements. | |
| 6.6.2.2. | The Contractor shall provide system administration services on database structures, access to data, data replication support, system backup procedures (Deliverable 3.6-3: System Backup Procedures) and disaster recovery procedures. |
| Tasks associated with JWICS Systems Engineering and Administration Support are of high quality. The definition of high quality is free of system performance problems 95% to 100% of the time in the performance rating period. |
| Monthly TPOC/customer feedback. |
| Monthly |
| Quality, Management |
AAS QASP Template, 3/22/2022 AAS QASP Template version 3/24/2022 Page of image2.png image1.png
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