IL SMS and Voice MFA Pre-Bid Conference Agenda_2026.pptx

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Disclaimer

DoIT will record this conference to ensure all information discussed is captured accurately.

Questions will not be permitted during this conference. All questions must be submitted via email as instructed in the IFB.

Pre-Submission Conference SMS & Voice Multi-Factor Authentication IFB Bidbuy #26-448DOIT-SEC44-B-52896

Today’s Agenda Points To Remember

Questions

IFB Price Instructions Page 10-18

Overview Page 4-9

Overview

Background The Illinois Department of Innovation and Technology (DoIT) is issuing this Invitation for Bid (IFB) to establish a contract for a modern outbound SMS and Voice solution that supports multi factor authentication (MFA) and other authorized State notifications. This procurement will transition the State from its current messaging provider and ensure reliable, secure delivery of authentication codes for State systems.

The solution must support core MFA functions including high availability message delivery, secure API integration, redelivery logic, monitoring, and compliance with State and Federal requirements. Average monthly usage includes approximately 2.5 million SMS messages and 60,000 voice minutes.

This non-mandatory pre-bid conference is being held to clarify BidBuy pricing requirements, including the mandatory fixed renewal term amount that bidders must enter exactly as specified to avoid disqualification.

IFB Objective and Goals The objective of this IFB is to procure a reliable, fully managed SMS and Voice delivery service that supports MFA for State systems and replaces the State’s current messaging provider. The solution must ensure timely delivery of authentication codes through secure API integration, high availability operations, and full compliance with State and Federal requirements.

The selected Vendor will provide a scalable, cloud hosted service capable of supporting the State’s current MFA messaging volumes while completing all transition, testing, and go live activities required for a seamless replacement of the existing provider. The service must be secure, stable, and easy for State systems to integrate and operate.

This procurement supports DoIT’s broader identity and access management strategy by improving reliability, strengthening security, and ensuring consistent MFA performance across State applications.

Scope Provide a fully managed outbound SMS and Voice service supporting State MFA and authorized notifications.

Ensure message delivery performance requirements, including timely carrier submission and redelivery attempts.

Supply secure API integration aligned with State security and accessibility standards.

Complete all transition and implementation tasks required to replace the State’s current messaging provider.

Support monitoring, reporting, and safeguards against unauthorized or anomalous messaging activity.

BEP Goal Business Enterprise for Minorities, Women, and Persons with Disabilities Act (BEP) Participation:

This solicitation contains a 1% BEP Goal.

Offerors are required to include a BEP utilization plan.

BEP require prime vendors or subcontractors to be certified as BEP vendors prior to the bid opening date.

BEP Goal: 7% VEP Goal: 1% Requirements for BEP certification:

https://cei.illinois.gov/ Certified BEP vendors:

https://ceibep.diversitysoftware.com/ Requirements for VOSB or SDVOSB certification:

https://cei.illinois.gov/veterans-business-program.html Certified VOSB and SDVOSB vendors:

https://ceibep.diversitysoftware.com/

Schedule

IFB Price Instructions

IFB #26-448DOIT-SEC44-B-52896

BidBuy URL: https://www.bidbuy.illinois.gov/bso/external/bidDetail.sda?docId=26-448DOIT-SEC44-B-52896&external=true&parentUrl=close Available Date: August 25, 2026 Bid Opening Date: September 22, 2026, at 11:00 AM CT Contact: Matthew Craven (Matthew.Craven2@illinois.gov)

Section I: Introduction and Instructions

Section II: BidBuy Line Items

Section III: BidBuy Line Items – Detailed Pricing Instructions for This Solicitation This solicitation contains line items for:

Outbound SMS text messaging Outbound automated voice call delivery a fixed-price implementation/transition service a renewal term evaluation line item.

Bidders must carefully follow the instructions below when entering pricing into BidBuy

Detailed Pricing Instructions for This Solicitation - Continued

RENEWAL TERM: YEARS 4 AND 5 (TWO-YEAR ESTIMATED TOTAL FOR EVALUATION PURPOSES ONLY): Renewal term covering renewal years four (4) and five (5). Vendor shall enter a cost of $400,000 for this line item. This amount represents the State's estimated combined cost for domestic and international SMS text messages and domestic and international voice call minutes for the two-year renewal period. Final contract pricing for the renewal term will be subject to allowable CPI adjustments in accordance with the contract.

Points to Remember Submit All Required Documents: Ensure submission of all documents listed under Required Quote Attachments in BidBuy including the signed contract, Vendor Disclosures or IPG Active Registered Vendor Disclosures, Offer to the State of Illinois, and BEP Utilization Plan Use BidBuy for Submission: All proposals must be submitted electronically via BidBuy. Only pricing submitted in the BidBuy Items Tab will be evaluated. Pricing must be entered for ALL line items.

BEP Certification: Vendors and subcontractors must be certified as BEP prior to the bid opening date. Include BEP utilization plan. BEP Goal: 1% Flat-Rate Pricing Only - Domestic SMS, international SMS, domestic voice, and international voice must each have a single flat unit rate — no destination based pricing.

Mandatory Renewal-Term Amount: The renewal term evaluation line item must be entered as exactly $400,000. Any other amount results in automatic disqualification.

Key Dates to Track:

Questions Due: September 15, 2026 Answers Posted: September 17, 2026 Proposal Due: September 22, 2026

All questions must be submitted in writing to:

Matthew.Craven2@illinois.gov No later than close of business, September 15, 2026.

Answers to questions will be posted as an amendment in BidBuy

No responses will be provided in e-mail.

THANK YOU!

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