B-52896 Vendor Question Answer 9-21-2026.docx

This is a Vendor Questions & Answers addendum document issued by the Illinois Department of Innovation and Technology (DoIT) for Invitation for Bid (IFB) 26-448DOIT-SEC44-B-52896 regarding SMS & Voice Multi-Factor Authentication services. The document addresses four questions submitted by potential offerors on September 16, 2026, and provides clarifications on procurement requirements. The service is described as public-facing and will be delivered in English, with additional language support encouraged. The State requires that the vendor provide the phone numbers associated with the outbound SMS and voice services, with a single phone number being sufficient to support the planned volume without the need for separate numbers for different services. No specific response dates, due dates, site visits, bidder conferences, award dates, or contract term information is provided in this addendum document.

The document clarifies that Pricing Item #11 in the BidBuy portal, which was initially listed as "Domestic Voice Call Delivery Minutes (Year 1)," has been corrected to reflect Year 3 pricing through an amendment in the BidBuy system. No other pricing terms, set-asides, incumbent contractor information, funding sources, or additional financial requirements are detailed in this vendor questions and answers addendum.