IB01_Draft RFP PWS.pdf

DRAFT

PERFORMANCE WORK STATEMENT (PWS)

United States Army Transition Assistance Program Services (Revised 22 April)

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: Perform Congressionally and Army mandated transition assistance services as defined in this PWS.

1.2 Background: The military Transition Assistance Program (TAP) was established by Congress in the National Defense Authorization Act (NDAA) for Fiscal Year 1991 (P.L. 101- 510). The original purpose of the program was to help ease the transition to civilian life for military service members who were involuntarily separated as part of the force structure drawdowns of the late 1980s. From 1991 to 2011, Congressional interest in the program remained high, particularly in regard to troops who served in combat in Iraq and Afghanistan. In 2011, Congress passed the VOW (Veterans Opportunity to Work) to Hire Heroes Act (Title II of P.L. 112-56), which made a pre-separation counseling program mandatory for all servicemembers with at least 180 continuous days of active duty. In 2011 the Government established the Veterans’ Employment Initiative Task Force with the Departments of Defense (DOD) and Veterans Affairs (VA) and charged the task force with redesigning TAP. The redesigned Transition GPS (Goals, Plans, Success) program includes a Military Life Cycle component that starts preparing the Service Member for civilian transition at the beginning of his or her military career and at certain milestones (e.g., promotion, deployment) throughout that career. At each of these milestones, servicemembers are made aware of Career Readiness Standards (CRSs) and are given opportunities to review and adjust personal financial planning objectives and individual development plans. Over time, Congress has also increased the number and scope of required TAP counseling topics.

The John S. McCain National Defense Authorization Act of 2019 (FY19 NDAA) authorized many changes to the TAP including starting transition activities no later than 365 days prior to transition for those who are separating or retiring, recommended retirees begin the transition process at least two years prior to retirement, individualized Initial Counseling between the service member and a TAP counselor as the official start to the transition process, pre-separation counseling covers by-law information to include benefits, entitlements and resources for eligible transitioning service members; and a service member election of two-days of instruction; these include the: DOL Employment Track, DOL Vocational Track, DoD Education Track, and the Small Business Administration Entrepreneurship Track. Transitioning service members must elect at least one track but may attend more than one based on their ITP and post-transition goals.

1.3 Scope: Pursuant to the authority of Title 10, U.S. Code, Chapter 58, §§ 1142-1144, the contractor shall execute the TAP, ensuring all eligible Service Members attain the mandated Career Readiness Standards (CRS) specific to their individual post-transition goals. To achieve this, the contractor is required to manage the specified participant throughput and deliver all curriculum and services in accordance with the standards set forth in the Quality Assurance Surveillance Plan (QASP). As a critical requirement, the contractor must ensure each participant's successful completion of TAP is formally documented in the government's system of record no later than the separation date recorded on their DD Form 214.

1.4 Objectives: Deliver comprehensive, professional TAP services that ensure all eligible Service Members achieve mandated CRS. All services, counseling, and support shall be executed in strict accordance with the requirements and timelines stipulated in AR 600-81, DoDI 1332.35, DoDI

1322.29 and the statutory entitlements outlined in Title 10, U.S. Code, Chapter 58, §§ 1142-1144. The contractor shall provide tailored support that enables transitioning personnel and Army commands to understand and meet all regulatory requirements for the duration of the military life cycle (MLC) transition process. The expected annual Solider customer-base is 90,000 (Tier 1: 50%, Tier 2: 40%, Tier 3: 10%).

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The contractor’s existing quality assurance system shall be utilized in accordance with RFO FAR 12.105. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor’s QCP shall include, at a minimum, elements addressing redundancy of operations at all sites, conformance to reporting, data, and records management standards, deliverables, key performance indicators, and all other elements of quality addressed in this PWS. The contractor shall submit the Quality Control Plan ({Deliverable #1}) annually to the COR and ACOR via email in either Word or PDF format.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th

Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays. The contractor shall perform work on local Host Nation holidays occurring during the normal work week unless stated otherwise in respective Status of Forces Agreement (SOFA).

1.5.4 Operating Hours: The contractor shall conduct business eight (8) hours per day with mandatory core hours of 0900-1500 local times Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.5 Place of Performance: The performance locations are listed in Technical Exhibit D, Places of Performance.

1.5.6 Telework: The Government reserves the right to request the contractor to telework on an as needed basis, when in the best interest of the Government to ensure continuity of TAP services. Upon notification of Government direction or approval of telework, the contractor shall coordinate with the local Designated Government Representative (DGR) on temporarily shifting to a telework status with email notification to the COR until otherwise revoked by the Government.

1.5.7 Due to the sustained military operations, Outside the Contiguous United States (OCONUS) locations and deployment of Army personnel, the contractor may be tasked to provide remote TAP services to deployed clients. The contractor shall ensure that sufficient staffing (or that a sufficient number of personnel) with valid passports in their possession is maintained to ensure services are available in the event of occasional, mission essential OCONUS travel. PRO-FILE is the means by which Army contractors provide data to Personnel Recovery Mission Software (PRMS) which in turn utilizes this data to create digital Isolated Personnel Report (ISOPREP) files. Individual contractor employees shall submit their PRO-FILE Survey through Army Knowledge Online (AKO) at https://usacac.army.mil/organizations/mccoe/cdid/prp/about within 90 days prior to OCONUS travel.

Completion of the PRO-FILE survey is mandatory for all DA contractors traveling to OCONUS for official duty purposes. PRMS digital ISOPREP files created through the PRO-FILE survey remain valid for a maximum of one year from date of completion.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 National Agency Check with Inquiries (NACI) is a basic background investigation used by the U.S. government for positions that do not require access to classified information but still necessitate a trustworthy employee. The contractor shall comply with all requests for information required to conduct NACI. The contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directives-12 (HSPD-12), Office of Management and Budget (OMB) Guidance M-05-24, Federal Information Processing Standards Publication (FIPS PUB) number 201) and GSA HSPD-12, Standard Operating Procedure (SOP), Personnel Security Process, dated November 18, 2005. In accordance with HSPD-12, OMB M-05-24 and FIPS 201-1, unless a previous favorable background investigation has been completed in the last ten

(10) years, all contractor employees shall be the subject of the appropriate background investigation conducted by the Government. All contractor employees fulfilling the requirements of this contract, shall read and sign a Nondisclosure Statement, as part of their suitability check, prior to beginning work.

Performance of this contract may require the contractor to access data and information proprietary to the

Government agency or of such a nature that its dissemination or use, other than in performance of this contract, would be averse to the interest of the Government or others.

1.6.2 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.3 Installation Access: Contractor and all associated sub-contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures provided by government representatives. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Enterprise-directed and Local Installation Government Mandated Threat and Security Training during Contract Period. All Government mandated training shall be provided by the Government during normal business hours. Training shall be onsite classroom training and/or applicable on-line training. The contractor shall track all yearly training requirements and shall ensure all individual contractors are compliant. If the training requirements are not met, the Government (installation or command) may refuse access to systems or work location and the contractor shall be considered delinquent in providing acceptable staff.

The contractor shall maintain a training roster and training records; and report the training status if requested by the Government.

1.6.4 Common Access Cards (CAC): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated NACI or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD- approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6-months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. The Contractor shall provide the Designated Government Representative (DGR) the following information for all new personnel: Name (to include alias or maiden name), Social Security Number, and dates of any prior Military, Civilian or Contractor service with the Government. This information shall be forwarded through the DGR to the Security Manager. No Contractor personnel shall be assigned until the initial suitability prescreening security checks are validated. Upon confirmation of a favorable initial suitability prescreening check, the Contractor shall have the new personnel report to the unit or organization Security Manager to initiate the in-processing to include an actual background investigation utilizing the e-QIP program and initiate the DD Form 2875 (Information System Access Request) within three workdays of employment. Any Contractor personnel operating a Government-provided computer shall possess a favorable suitability investigation or an approved waiver pending investigation prior to gaining access or use of any computer/computerized device. Failure to maintain suitability standards set forth herein shall subject the Contractor personnel to suspension of access to Government automated systems.

If Contract personnel are suspended from system access, the Contractor remains responsible for the performance of services. Upon learning of personnel misconduct, the Contractor shall report the incident to the COR within 24 hours of being made aware of the incident. The contractor shall notify the COR regarding any staff that has not had a CAC issued greater than 30 calendar days of EOD; in addition, the Contractor shall report (and follow up weekly) any NIPR access that is not granted within 10 business days from the date of CAC issuance. The contractor shall be responsible (in coordinating with the DGR) for collection and turn-in of CACs from terminated contractor/subcontractor employees, and from all contractor and subcontractor employees upon completion of contract. CACs shall be collected and turned into the DGR or local installation security office, with notification to the KO and COR. Turn-in shall be accomplished within one business day of employee termination and/or contract expiration. If the card is not collected, the contractor shall notify the KO and COR in writing within one business day of employee termination and/or contract expiration as to circumstance for non-collection of card(s). If any cards are not collected, the contractor shall notify the KO and COR in writing within one (1) business day of employee termination and/or contract expiration, and as to circumstances for non-collection of card(s).

1.6.5 Background Checks: Contractor personnel performing work under this contract shall be subject to background checks or investigations. Contractor personnel shall maintain a favorable suitability investigation during the term of the contract pursuant to the requirements of Army Regulation (AR) 25-2 and AR 380-67. The contract company must conduct a pre-employment background screening on potential employees to ensure they can pass the Tier 1 background investigation that is required for a CAC and network access.

1.6.5.1 The Contractor shall provide the DGR the following information for all new personnel: Name (to include alias or maiden name), Social Security Number, and dates of any prior Military, Civilian or Contractor service with the Government. This information shall be forwarded through the DGR to the Security Manager. No Contractor personnel shall be assigned until the initial suitability prescreening security checks are validated. Upon confirmation of a favorable initial suitability prescreening check, the Contractor shall have the new personnel report to the unit or organization Security Manager to initiate the in-processing to include an actual background investigation utilizing the e-QIP program and initiate the DD Form 2875 (Information System Access Request) within three workdays of employment. Any Contractor personnel operating a Government-provided computer shall possess a favorable suitability investigation or an approved waiver pending investigation prior to gaining access or use of any computer/computerized device. Failure to maintain suitability standards set forth herein shall subject the Contractor personnel to suspension of access to Government automated systems. If Contract personnel are suspended from system access, the Contractor remains responsible for the performance of services.

Upon learning of personnel misconduct, the Contractor shall report the incident to the COR within 24 hours of being made aware of the incident. The contractor shall notify the COR regarding any staff that has not had a CAC issued greater than 30 calendar days of EOD; in addition, the Contractor shall report (and follow up weekly) any NIPR access that is not granted within 10 business days from the date of CAC issuance. The contractor is responsible for ensuring the contractor employees complete electronic FBI fingerprinting at the nearest installation, completion of an OF-306 (Declaration of Federal Employment), completion of an electronic questionnaire investigation e-QIP (SF-85) and provide proof of citizenship, i.e., birth certificate or current US Passport. Once all information has been provided to the Installation security manager, he/she shall in turn process the contractor for processing using the Personnel Security Investigation Portal (PSIP) system to initiate the investigation. Once the “favorable”

FBI fingerprint check as verified by OPM and SF85 has been forwarded to OPM, the DGR can authorize provisioning the contractor with an Initial (Interim) CAC.

1.6.5.2 Position Sensitivity. In accordance with DOD 5200.2-R, the DoD Personnel Security Program, this contract requires personnel performing work on a sensitive AIS to be: 1) a US Citizen, and 2) assigned to positions which are designated at one of 3 sensitivity levels (IT-I, IT-II, or IT-III). These designations equate to Critical Sensitive and Non-Critical Sensitive positions. The contractor shall ensure individuals assigned to these sensitive positions have completed the appropriate access requests forms.

1.6.5.2.1 IT Level I – Individuals assigned to positions where damage to DOD networks and development systems can be accomplished, and no checks are in place to determine potential destruction of sensitive information. The investigation requirement for these positions is completion of Tier 5 investigation (formerly SSBI) with favorable results.

1.6.5.2.2 IT Level II – Individuals assigned to positions where daily unsupervised access to DOD networks and information systems containing Sensitive but Unclassified or Sensitive Classified up to and including Collateral Secret information is part of their duties. The Investigation requirement for these positions is completion of a Tier 3 investigation (formerly NACLC) with favorable results.

1.6.5.2.3 IT Level III – Individuals assigned to non-sensitive positions where daily unsupervised access to DOD networks and information systems containing Sensitive but Unclassified is part of their duties.

The Investigation requirement for these positions is completion of a Tier 1 investigation (formerly NACI) with favorable results.

1.6.5.2.4 All Sensitive positions require that investigations be completed prior to assigning individuals to a position of trust. A US Citizen that has a Tier 3 investigation in process and a successful local records check, can be allowed assignment to the positions before the completion of the investigation, in the best interest of the DOD, at the discretion of the Contracting Officer. In those instances, an interim clearance may be granted for positions requiring access to classified information.

1.7 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized people.

NOTE: All references for keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Quality Control Plan.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with DFARS subpart 242.76. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will appraise the Contractor of how the Government views the Contractor's performance and the Contractor shall appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Key Personnel: The Primary and Alternate Contract Program Manager (CPM) are considered key personnel by the Government. The contractor shall ensure the licensure, certification, certificate, education, experience, and other Government prescribed qualifications or competencies of all positions are continuously met by personnel filling such positions for the duration of the period of performance.

The Government reserves the right to inspect or request copies of certifications and qualifications at any time during the period of performance. The contractor shall respond to and submit evidence of certifications and qualifications to the Government within seventy-two (72) hours upon request ({Deliverable #2}).The contractor shall respond to and submit evidence of certifications and qualifications to the Government within seventy-two (72) hours upon request. Refer to Technical Exhibit E – Special Qualifications. The Contractor shall provide a CPM who shall be responsible for the performance of the work. The name of the Primary and an Alternate CPM, who shall act for the Contractor when the CPM is absent shall be provided in writing to the Contracting Officer no later than

(2) business days. The CPM and alternate shall be onsite at Fort Knox, KY Human Resources Command Headquarters, from 0800-1600 Monday through Friday except on Federal holidays, when executing Government authorized travel, or when the government facility is closed for administrative reasons.

CPM and alternate shall be available by telephone 24/7 and on Federal holidays or when the government facility is closed for administrative reasons. The contractor shall ensure that positions identified as Key Personnel are vacant no more than fourteen (14) business days when serving at a place of performance within CONUS and twenty-one (21) business days when serving at a place of performance OCONUS.

1.10 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.10.1 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance with-in (10) business days after contract award (Deliverable 3). Workspace sign location shall be coordinated with the COR. Contractor employees shall identify themselves by name and company affiliation when answering the telephone, presenting briefings, conducting or attending meetings, and seminars. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.10.2 Contractor Identification Badges: The contractor shall provide each employee with a numbered ID badge prior to working on this contract. The badge format shall be approved by the COR and shall include the contractor’s name and contract title, which is clearly visible from at least a distance of eight feet. The format shall be submitted to the COR for review NLT five (5) business days after start of phase-in for approval. The badge shall include a color photograph of the individual employee, employee’s name, company name, functional area of assignment (Division/Branch) contract title, and badge expiration date. Contractor personnel shall wear the company issued badge, which shall be attached to clothing above the waist at all times when performing work on-site under this contract.

Badge shall not be hidden under clothing or in a pocket. The badge shall be displayed at all times while in the place of performance and removed after the duty day. Local installation security rules shall govern the wearing of the ID Cards elsewhere, both on and off the military installation.

1.11 Data Rights: All documents, reports, and materials specifically produced and delivered to the Government under the task requirements in Section 5 of this contract shall be Government owned. The Government retains the right to use, modify, reproduce, release, and distribute these specific deliverables.

1.12 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be averse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a. The Contractor shall provide signed non-disclosure agreements for all contract employees located at HRC and IMCOM HQ locations to the Government no later than {(5) business days upon hiring Deliverable #4} prior to commencement of work under the contract. Disclosure of information by Contractor personnel may result in removal of Contractor personnel from performance under this contract.

1.13 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI with-in (2) business days({Deliverable #5}). The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the Contracting Officer. In the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.14 Phase In /Phase Out Period: During the ninety (90) day phase-in period, the Contractor shall become familiar with all performance requirements to ensure full performance of services commences on the contract start date. Upon conclusion of the phase-in period, the contractor shall be fully ready to structurally and operationally manage all requirements within this PWS.

1.14.1 During the Phase-Out Period, the contractor shall continue full service on all objectives while executing phase-out activities to support the transition to the incoming contractor, if applicable. To facilitate this transition, the contractor shall submit a Phase-Out Plan ({Deliverable #6}) to the KO and COR within 90 days after the conclusion of the phase-in period. The Contractor shall ensure all Government-owned configurations, dashboards, and scripts developed within Government-provided platforms (e.g., Power BI, Army Vantage) are documented and administrative control is fully transferred to Government personnel prior to contract expiration.

1.15 Required Training: The following provides information on training requirements.

1.15.1 Anti-Terrorism (AT) Level I Training: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/. US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. ({Deliverable # 7}).

1.15.2 OPSEC Training: Per AR 530-1, Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. ({Deliverable #7}).

1.15.3 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. ({Deliverable #7}).

1.15.4 Threat Awareness and Reporting Program (TARP). IAW AR 381-12, 1-10 all DA contract employees possessing a security clearance shall receive annual TARP training instructed by a CI agent or other trainer as specified in AR381-12,2-4b. Training shall be accomplished annually during the organization's scheduled TARP training session. In those instances where live training is not possible, such as in deployed theaters of operation, CI units may, in coordination with appropriate commanders, develop alternative means to conduct threat awareness training and meet the requirements of this AR 381-12. ({Deliverable #7}).

1.15.5 Cyber Awareness Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete the Cyber Awareness Training located at the US Army IA Training Center web site listed below (previous training expires 25/Nov/13): Link: https://ia.signal.army.mil/DoDIAA/default.asp. ({Deliverable #7}). Cyber Awareness Training shall be renewed once every five (5) years IAW AR 25-22 Army Privacy and Civil Liberties Program and AR 25-2 Army Cybersecurity.

1.15.6 Acceptable Use Policy: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete a new Acceptable Use Policy (Annual Requirement) at the same web site: Link:

https://ia.signal.army.mil/DoDIAA/default.asp. (Click “Login”, Log in with CAC, confirm information on page, click on “View and Sign AUP”. ({Deliverable #7}).

1.15.7 Information Assurance (IA) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working in IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within 30 days of starting employment. ({Deliverable #7}).

1.15.8. Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) https://atc.us.army.mil/iastar/index.php at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.15.9 DoD IA Cyber Awareness Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete the Annual Cyber Awareness Training located at the US Army IA Training Center web site listed below (previous training expires 25/Nov/13): Link:

https://ia.signal.army.mil/DoDIAA/default.asp.Verification of the training shall be provided to the DGR within {two days} after completion of the training ({Deliverable #7}).

1.15.10 All Contractor employees, including subcontractors, working information technology (IT)/IA functions shall comply with DoD and Army training requirements per Information Assurance Training https://ia.signal.army.mil/DoDIAA/default.asp

Certification and Workforce Management DoD Directive (DoDD) 8570.01, Information Assurance Workforce Improvement Program DoD 8570.01-M, and Information Assurance AR 25-2 within thirty

(30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp.

1.15.11 Personally Identifiable Information (PII): The contractor shall provide administrative control of the data being processed, including PII contained in resumes and other submitted materials. The contractor shall protect unauthorized release of or access to such data consistent with established Department ofWar (DoW) and Army standards, procedures, and protocol. In the event of a PII breach, the contractor shall immediately notify the DGR, KO and COR. Contractor shall provide a detailed report of the event within one hour of the discovery of a breach. Contractor shall also follow local installation regulations and provisions as outlined by the commander and local policy. Contractor employees who handle or have access to PII under this contract shall complete initial privacy training IAW the requirements stipulated in AR 25-22 The Army Privacy and Civil Liberties Program, and these contractor employees shall complete refresher privacy training every five years as required by the CS- SEC-PW-095 - Cyber Sec Awareness and Privacy Training_20260227. The contractor is responsible for documenting and providing proof of such training upon request.

1.16 Contractors performing services in the Federal Republic of Germany (FRG) shall comply with German law. The Contractor shall determine whether performance requires registration with German authorities or authorization to do business in Germany and, if so, shall comply with all requirements.

Whether or not registration or authorization to do business is required, the Contractor shall determine what documents or authorization its employees and any subcontractor employees must possess to work in Germany. The Contractor shall ensure affirmatively that its employees and subcontractor employees possess such documents or authorizations. Contractor employees who: (a) are not nationals of Germany or other European Union countries; (b) are not members of the force, the civilian component or their dependents; or c) do not have assimilated status under Articles 71, 72, or 73 of the Supplementary Agreement to the North Atlantic Treaty Organization Status of Forces Agreement shall possess work and residence permits. By acceptance of and performance under this contract, the Contractor affirms that it has complied with the requirements above. Compliance with this requirement and German law is a material contract requirement. Noncompliance by the Contractor or subcontractor at any tier shall be grounds for issuing a negative past performance evaluation and terminating this contract for default. The Government retains the right to remove or deny access of Government controlled locations to contract personnel, regardless of prior clearance or adjudication status, whose actions clearly conflict with the interest of the Government. The reason for removal will be fully documented in writing by the Contracting Officer and reviewed by legal counsel. When/if such removal occurs, the contractor shall, within 21 business days, assign qualified personnel to any/all resulting vacancies.

PART 2

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

2.1 Definition:

ARMY TRANSITION ASSISTANCE PROGRAM (TAP) TAP is the commander’s program that provides transition assistance for Military Service Members (MSM) who are transitioning/retiring from active duty, veterans, retirees, civilian employees leaving the Department of the Army due to Reduction https://ia.signal.army.mil/DoDIAA/default.asp in Force or Base Realignment and Closure, and their families. It is governed by Army Regulation 600- 81.

ASYNCHRONOUS. Instances in which the source of content or material and the consumer of the content or material are unable to interact in real-time or instances in which the administration or facilitation of content or material is not existing or happening at the same time as the consumption of such content or material.

CAPSTONE. A two-stage process consisting of a review and verification of a Service member meeting CRS to take place no later than 90 days prior to separation. Stage one is an in-depth review of the Service Members ITP and CRS, which is conducted by TAP staff. Stage two consists of the commander or commander’s designee verifying, in the commander’s or commander’s designee’s judgment, that the Service member has a viable ITP and has met the CRS. If the commander or commanders’ designee determines the Service member does not meet CRS or does not have a viable ITP, then he or she must confirm a warm handover takes place with the appropriate interagency partners, as needed. The review and verification processes may or may not occur simultaneously.

CAREER SKILLS PROGRAM. The Army Career Skills Program (CSP) is a component of the Transition Life Cycle model that encourages clients, during their transition period, to capitalize on civilian training and development opportunities which have a high probability of resulting in post-service employment opportunities. CSPs provide transitioning clients the opportunity to acquire high-demand and highly skilled careers after they transition off active duty. The four categories of CSP, as defined by AR 600-81 include: apprenticeship/pre-apprenticeship, internships, employment skills training, and on-the-job training (OJT). CSPs coordinate with garrison-approved CSP employers, professional associations, unions, industry leaders, education and training providers to promote opportunities for transitioning clients to yield high-value jobs or careers.

CLIENT. There are six fundamental categories of TAP clients: Service Members, Family members, caregivers, retirees, veterans, and DACs. In general, all clients leaving AD who have completed or will complete 180 days of continuous active service or those being medically retired or separated for disability, regardless of their duration of service, by law, will participate in the TAP.

COMPLIANCE REQUIREMENT. Transition compliance refers to a Servicemember, regardless of component, successfully completing all mandatory Career Readiness Standards (CRS) as required by their assigned tier in accordance with DoD Instruction (DoDI) transition policy. Servicemembers who do not meet CRS requirements are identified as non‑compliant and must receive a warm handover during the Capstone event to ensure they are connected with appropriate transition support resources.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACT ADMINISTRATOR. The official Government representative delegated authority by the KO to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to assist in the administration of the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

DESIGNATED GOVERNMENT REPRESENTATIVE (DGR). The DGR is the site specific or local Government representative serving as the primary interface with the contractors working at TAP Center.

ENHANCED HIRING EVENTS/JOB FAIR Team: Enhanced hiring events/job fairs are designed to provide transitioning service members opportunity to connect with those providing post military employment opportunities and/or employment advice. An enhanced hiring/job fair support team comprised of contractor personnel appointed by the installation CIM with concurrence of the DGR.

FACE TO FACE. Synchronous interaction either in-person or facilitated through the use of interactive communications technology.

GOVERNMENT FURNISHED PROPERTY (GFP) OR GOVERNMENT FURNISHED EQUIPMENT

(GFE). Property/equipment in the possession of, or directly acquired by, the Government and subsequently made available to the contractor.

IN-PERSON. Face to Face, synchronous interactions in which all parties are in the same physical location.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

LOSS ROSTER. Roster from eMILPO that identifies the clients eligible to leave the Army within the next 24 months.

NOMINATIVE SERGEANT MAJOR (SGM): Nominative CSM/SGM are Senior NCO specifically selected to serve as the Senior Enlisted Advisor to DoD Flag Officers (General/Admiral) and Senior Executive Service (SES) civilians.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

SYNCHRONOUS. Instances in which the source of content or material and the consumer of the content or material are able to interact in real-time or instances in which the administration or facilitation of content or material exists or happens at the same time as the consumption of such content or material.

TAP DATABASE SYSTEM OF RECORD. The Army or DOD database of record for TAP processes and events.

TIER 1. Assigned transition requirement consisting of Self-assessment, initial counseling, individual transition plan, pre-separation, VA benefits and services, register for eBenefits, employment day, continuum of service (active component), and capstone event.

TIER 2. Assigned transition requirement consisting of Self-assessment, initial counseling, individual transition plan, pre-separation, criteria-based post-transition financial plan, VA benefits and services, register for eBenefits, gap analysis or verification of employment, employment day, continuum of service (active component), and capstone event. May be required to attend a 2-day track, based on assessment results.

TIER 3. Assigned transition requirement consisting of Self-assessment, initial counseling, individual transition plan, pre-separation, criteria-based post-transition financial plan, VA benefits and services, register for eBenefits, gap analysis or verification of employment, employment day, continuum of service (active component), and capstone event. Must attend a 2-day track based on assessment results.

TIMELINESS REQUIREMENT. Transition timeliness refers to a Servicemember, regardless of component, who serves on Title 10 orders for more than 180…