HT001420R0001-0006.pdf

HT001420R0001

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is the follow ing:

1. Post remaining answ ers to questions not answ ered in the previous Q and A.

2. Update revised PWS dated 1 May 2020.

3. Update revised Attachment 1 Price Matrix dated 1 May 2020

4. Update revised Attachment 2 Compensation plan dated 1 May 2020

5. Extend final submission date of proposals to 15 May 2020.

1. CONTRACT ID CODE PAGE OF PAGES

1 61

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 01-May-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HT001420R0001

X 9B. DATED (SEE ITEM 11)

13-Feb-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

01-May-2020

CODE

DHA CONTRACTING OFFICE-(NCR-CD) HT0014

6011 5TH ST BLDG 1469

FT BELVIOR VA 22060

HT0014 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 08-May-2020 10:00 AM to 15-May-2020 10:00 AM.

The following have been added by full text:

ADDENDA TO FAR 52.212-1

Dated 5/1/2020)

Revised Amended Addenda to FAR 52.212-1 Instructions to Offerors

Addenda to FAR 52.212-1 Instructions to Offerors

(a) Paragraph 52.212-1(c), “Period for Acceptance of Offers,” “The offeror agrees to hold the prices in its proposal firm for 180 calendar days from the issuance date of this solicitation.”

(b) All instances of “offeror,” and/or “offer” in 52.212-1 refer to Table A for holder submitting a proposal in response to this solicitation.

(c) 52.212-1(e) - Single Offer. Respondents shall submit one proposal presenting terms and conditions for commercial items/services satisfying the requirements of this solicitation. In the event a respondent submits more than one proposal, only the last complete proposal submitted prior to the due date and time for proposals will be evaluated.

(d) 52.212-1(g) - Award. The Government intends to evaluate proposals and select the awardee without communication between the Government and respondents. Therefore, the respondent’s initial proposal should contain the respondent’s best terms from a price and technical standpoint. However, the Government reserves the right to seek information through clarifications or communications with respondents, or hold discussions if later determined by the Contracting Officer to be in the interest of the Government. The Government may reject any or all proposals if such action is in the public interest; accept other than the lowest proposal; and waive informalities and minor irregularities in proposals received.

(e) 52.212-1(1) - Explanation of the Basis for Award. Unsuccessful respondents to the solicitation who request information will receive a debriefing of the award decision in accordance with FAR 16.505(b)(6)(ii).

(f) The following is inserted as new paragraph (m) of the provision:

“(m) Proposal Preparation Instructions.

A. To assure timely and equitable evaluation of proposals, offerors must follow the instructions contained herein.

Offerors are required to meet all solicitation requirements, including terms and conditions, representations and certifications, and technical requirements, in addition to those identified as evaluation factors. The response shall consist of four (4) separate parts; Part I – Summary of Information and Proposal Table of Contents, Part II – Price Proposal, Part III – Compensation Part IV-Past Performance.

B. Specific Instructions:

1. PART I – SUMMARY AND MISCELLANEOUS DATA. Submit original electronic copy.

(a) The offeror shall provide a concise summary of contents of the entire proposal.

(b) Standard Form (SF) 1449. Complete blocks 12, 17a, 30a, 30b, and 30c. In doing so, the offeror accedes to the terms and conditions as written in the solicitation.

(c) Complete the necessary fill-ins and certifications in provisions and in the on-line Representations and Certifications at www.sam.gov. For other provisions and clauses in the solicitation, the offeror is required to submit the pages that require an offeror fill-in.

(d) Submit an acknowledgment of the all solicitation amendments, if issued.

(e)Teaming: If a teaming arrangement is contemplated, provide complete information as to the arrangement.

2. PART II – PRICE SUBMISSION - Limited to no more than 7 pages. Submit original electronic copy.

(a) Insert proposed unit prices in the Revised IM/IT Price Matrix (Attachment 1 Dated 5/1/2020) for each labor category, including all option periods. Do not enter dollar amounts on the SF 1449.

2. PART III – COMPENSATION SUBMISSION - Limited to no more than 7 pages. Submit original electronic copy.

(c) Insert base labor rate in the Labor Category Minimum IM/IT Compensation Matrix Revised (attachment 2 Dated 5/1/2020). If your proposed base hourly rate, for a given labor category at a given location is below the hourly rate identified in the Labor Category Minimum Compensation Matrix, offeror shall provide a justification showing evidence of why proposed compensation to workers is adequate to obtain and retain qualified workers.

4. PART IV– PAST PERFORMANCE SUBMISSION - Limited to no more than 5 past performance references.

(a) Quality and Satisfaction Rating of Contracts: Information currently available (letters, metrics, customer surveys, independent surveys, etc.) that demonstrates customer satisfaction with overall job performance and/or quality of completed and/or ongoing contracts. In addition, explain corrective actions taken in the past, if any, for substandard performance and any current performance problems, such as cost overruns, extended performance periods, numerous warranty calls, etc. (See 52.212- 2(d)(4))

(b) Performance Surveys/Questionnaires: Past Performance Questionnaires (PPQs) shall be used by the offeror in obtaining and providing past performance information.

PPQs shall be submitted to the Government as part of offeror’s past performance submission response, and will not count towards the overall page count of this part.

(c) Past Performance Information: Provide a list of no more than five (5) contracts performed for any customer. (See addendum to 52.212-2, paragraph (d)(4)). A completed, if available, PPQ should be submitted to the Government for each reference.

Furnish the following information for each contract listed:

a) Company/Division name

b) Product/Service

c) Contracting Agency/Customer

d) Contract Number

e) Contract Dollar Value

f) Labor categories (including brief description of labor category) and number of workers per labor category

g) Period of Performance

h) Verified, up-to-date name, mailing and e-mail addresses, and telephone number of the contracting officer (Point-of-Contact)

i) Comments regarding compliance with contract terms and conditions

j) Comments regarding any known performance deemed unacceptable to the customer, or not in accordance with the contract terms and conditions.

k) Include rationale supporting your assertion of relevance and identify aspects (scope, magnitude of effort, and complexity) of the contracts deemed relevant and how they relate to the submitted effort.

If an offeror has no past performance history of relevance, the offeror must state affirmatively it possesses no past performance history of relevance.

(d) Subcontractor Consent: Past performance information pertaining to a subcontractor cannot be disclosed to the prime offeror without the subcontractor’s consent. Provide with the submission a letter from each subcontractor that will perform major or critical aspects of the requirement, consenting to the release of its past performance information to the prime contractor.

C. Documents submitted in response to this RFP must be consistent with the following:

1. Requirements of the solicitation (CLINs and PWS) and government standards and regulations pertaining to the

PWS.

2. FAR 52.212-2, Evaluation – Commercial Items, of this solicitation.

3. If part of a submission exceeds the specified page limit cited in Table A below, excess pages will NOT be evaluated.

(a) Each Part of the submission shall be separately labeled and clearly identified. Each Part shall contain a Table of Contents and a list of Tables and Drawings (if applicable). Cover pages and Table of Contents will not be counted against the page limits. However, pages depicting tables, charts, graphs and figures will count toward the page limit.

(b) The submissions will be printable on 8 1/2” x 11” paper.

(c) A page is defined as one face of a sheet of paper containing information when printed.

(d) Page margins shall be a minimum of 1 inch top, bottom, and each side. The font shall be Times New

Roman at a font size no smaller than 10PT.

(e) The proposal shall be submitted in a format readable by Microsoft Office 2010 which includes software programs such as WORD, EXCEL, or PowerPoint or in Adobe Acrobat Portable Document Files (.pdf).

The electronic version shall be submitted, and only accepted, via E-mail. USB flash drives, Compact Disk (CD and/or DVD), floppy disks, and zip disks are not acceptable. Individual files are not to exceed

5 MB.

(f) Each Part shall be complete in itself and shall not reference information contained in other Parts. Page 1 of a Part is defined as the first page after the Table of Contents. All pages shall be numbered.

(g) Price data of any kind shall be presented only in the Price Submission Part.

(h) Elaborate formats, bindings, and color presentations are not desired or required.

TABLE A - The following table summarizes the proposal submission:

PART TITLE ELECTRO

NIC COPY

PAPER

COPY

PAGE LIMIT DUE DATE

I Summary and Misc.

Data (Company_HT001420R0001 _File I)

Original Copy Only

Not Accepted

No Limit Refer to Block 8 of Page 1 of the SF

II

Price (Company_HT001420R0001 _File II)

Electronic Copy

EXCEL

File

Not Accepted

7 Pages (page limit does not apply to price matrix or compensation matrix)

Refer to Block 8 of Page 1 of the SF

III

Compensation (Company_HT001420R0001 _File III)

Electronic Copy

EXCEL

File

Not Accepted 7 Pages (page limit does not apply to price matrix or compensation matrix)

Refer to Block 8 of

IV

Past Performance (Company_HT0014 20R0001_File IV)

Original Copy Only Not Accepted

No Limit Refer to Block 8 of

D. General Information:

1.Information regarding submission of Proposals: Proposals must be delivered to the following E-mail addresses: Contracting Officer - Carlos Sikaffy – Carlos.a.sikaffy.civ@mail.mil Contract Specialist - Phil York – Phillip.w.york2.civ@mail.mil; Contract Specialist - Rhonda Cato – Rhonda.r.cato.civ@mail.mil.

2. Questions: Questions should be submitted no later than 10:00AM. (Eastern Standard Time) on 3 April 2020. Answers will be published after that date as an update to the original RFP.

Any questions received after this date/time need not be answered by the Government.

3. Extended Proposal Submission Date: Friday May 15, 2020 10:00 AM EST

Answers will not be provided directly to companies, firms, or individuals.

4. FEDERAL HOLIDAYS: The following Federal Legal Holidays are observed by this base:

New Year’s Day 1 January Birthday of Martin Luther King Third Monday in January Washington’s Birthday Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

(End of Addenda)

REVISED PWS 1 MAY 20

Revise d PWS

5/1/202

PART

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide comprehensive Information Management and Information Technology (IM/IT) Support Services to the Department of Defense (DoD) and Defense Health Agency (DHA)

Joint Medical Facilities and other components within the National Capital Region (NCR) – primarily for the Walter Reed National Military Medical Center (WRNMMC). The NCR has an immediate need for comprehensive technical and function IM/IT support, and associated project management support in the execution of its mission. This initiative will provide support to both existing and ongoing, but also emerging, NCR program requirements. Specific areas of coverage range include, but are not limited to, Application and Web Development, Data Center Operations, IT Help Desk End User Device, Information Assurance, Network Operations, Telecommunications, Interagency, Clinical Informatics and IT Management and Transformation. All work will be performed within the Continental United States (CONUS).

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform IT related support services as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: WRNMMC leads military medicine through outstanding patient-centered care, innovation, and excellence in education and research. WRNMMC’s top priority is to care for the Wounded Warriors, Active Duty and Veterans. WRNMMC maintains around-the-clock casualty care to restore the health and well-being of those they treat. Its mission is to ensure maximum operation readiness of our country’s uniformed serves; delivery quality, customer-focused, primary and tertiary medical care; provide distinguished undergraduate and graduate medical education, professional education, and research; and develop and export innovations in healthcare services and clinical informatics throughout the nation.

• WRNMMC in Bethesda, Maryland and administrative subsets

1.4 Objectives: The objective of this contract is to procure support services via the use of task orders issued under the basic contract that will cover all types of IM/IT functions for the NCR (activities defined above). The contractor is required to maintain an up-to-date awareness of DoD policies, procedures, regulations and any other authority pertaining to the IT field. The contractor shall provide on-call support for each of the following major areas of focus. The details of the required support for each area will be provided in the associated task orders:

IT Support Services

• Task Area 1: Application and Web Development Support Services

• Task Area 2: Data Center Operations Support Services

• Task Area 3: IT Help Desk End User Device Support Services

• Task Area 4: Information Assurance Support Services

• Task Area 5: Network Operations Support Services

• Task Area 6: Telecommunications Support Services

• Task Area 7: Interagency Support

Information Management Clinical

• Task Area 8: Clinical Informatics Support Services

Information Business Operations

• Task Area 9: Information Business Operations

The contractor shall perform work and submit deliverables pursuant to each individual task order. Each task order will identify the specific work to be performed and the deliverables that are due. This is a Level of Effort Indefinite

Delivery Indefinite Quantity (IDIQ), single award task order contract (SATOC) with Firm Fixed Price (FFP) task orders.

1.5 Scope: This initiative will provide support to both existing and ongoing, but also emerging, NCR program requirements. Specific areas of coverage range include, but are not limited to, Application and Web Development, Clinical Informatics, Clinical/Business Systems, Data Center Operations, End User Devices, Information Assurance, IT Help Desk, Information Business Operations, Network Operations, Project and Program Management, Telecommunications, and Video Teleconferencing Support. All work will be performed within the Continental United States (CONUS). Services include the IM/IT tasks listed in both Sections 1.4 and

5.0 of this PWS.

1.6 Period of Performance: The Period of Performance (PoP) for the IDIQ contract will include one (1) Base Period of eight (8) months and two (2) twelve-month Option Periods. All work must be scheduled and completed within this period.

Task Area 1: Application and Web Development Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 2: Data Center Operations Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 3: IT Help Desk End User Device Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 4: Information Assurance Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 5: Network Operations Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 6: Telecommunications Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 7: Interagency Support Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 8: Clinical Informatics Support Services Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023 Task Area 9: Information Business Operations Base Period: 01 AUG 2020 – 31 MAR 2021 Option Period 1: 01 APR 2021 – 31 MAR 2022 Option Period 2: 01 APR 2022 – 31 MAR 2023

1.6.1 Transition-in period. The period between the award date and full performance start date constitutes the transition-in period. The transition-in period is estimated to be 30 calendar days. The Transition Period start date is anticipated to be 01 JUL 2020. Transition-in performance is defined as the actions required to prepare and align resources to ensure there is no gap or disruption in services and operations for the customer when a contract change occurs. The goal of transition-in is to ensure contractor services will be fully delivered on the identified performance start date. Transition-in performance may include activities such as staff hiring, incumbent capture, resource review, security processing, staff training, program office standup, systems standup, and preparation of program plans, documentation, and other templates. Transition-in performance criteria includes the following:

Complete on-boarding of all key personnel within 14 days after contract award (DACA) and No Later Than (NLT) full performance start date

Fill 90% of all key personnel positions by 30 DACA and NLT full performance start date Fill all contract positions within 60 DACA and NLT full performance start date

During the transition-in period, the contractor shall prepare to meet all contract requirements and ensure incoming personnel are functionally trained and qualified on the full performance start date. Any remaining incoming personnel shall be trained and qualified within 14 days. The Government will make all facilities, equipment, and materials accessible to the contractor during the transition-in period.

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at

Primarily: Walter Reed National Military Medical Center 4655 Taylor Road Bethesda, MD 20889-

1.7.2 Recognized Federal holidays: The Contractor is not required to perform services on the holidays listed below, except in accordance with the terms included herein for emergency incident response:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.3.1 Core Business Hours:

WRNMMC core business hours are Monday-Friday 0600 to 1800 (6:00 am – 6:00 pm). The specific time block represents the numerous customers serviced by WRNMMC. These hours are provided to assist the Contractor in determining work schedule. Normal operating hours for each requirement’s physical location will be confirmed with the assigned COR once the TO is issued. Contractor shall remain onsite during normal business hours.

1.7.3.2 Hours outside of normal operating hours:

Tasks may require work to be accomplished outside of normal operating hours. For example, fiscal year-end workload and migration of services. The Contractor must coordinate to minimize service impacts on WRNMMC customers. The Contractor shall coordinate with the COR to ensure site accessibility and work may not be scheduled for the weekend without the COR’s official concurrence.

1.7.3.3 Reserved.

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside other normal duty hours.

1.7.5 Conduct: Contractor personnel shall adhere to standards of conduct as established by the DHA Commander.

The Contractor shall re-perform or resubmit, at no additional cost to the government, any activity, software product or deliverable that is determined to be insufficient to meet the requirements.

The Contractor shall adhere to published guidelines regarding appropriate dress, using proper phone etiquette, and showing respect to others in the workplace while on site and while communicating with stakeholders.

The Contractor shall ensure that the work products are professional in nature without typographical and grammatical errors. They shall also ensure that documents are formatted according to WRNMMC standards and best business practices.

Contractor PM shall be accessible and responsive to requests, emails, phone calls, and other communications within one business day of communication.

1.8 Contractor Travel

Travel for this effort is task order dependent. Any travel within a 50 miles radius of primary reporting place shall not be considered TDY. The task order-level PWS will contain the location of the work site(s) to allow the contractor to project and schedule travel. The contractor shall project and schedule travel as part of the task order firm-fixed price. Government-directed travel that is un-projected or un-scheduled will be handled as a task order modification.

Allowable travel costs, as an element of the price, shall follow the requirements of FAR 31.205-46. All travel shall be approved in writing by the COR in advance of any costs being incurred by the Contractor.

1.9 Security Requirements

1.9.1 Security Clearance: Contractor personnel performing work under this contract must have, at minimum, active Interim DoD Secret/Confidential Clearance Eligibility (Revised Federal Investigative Standards (FIS) Tier 3 (T3) prior to beginning any work on this requirement and must maintain this level of security for the duration of their tenure on this contract. Contractor must have, at minimum, a SECRET Facility Clearance at time of proposal submission, and shall maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254 (Attachment 4). Please see Part 6 Information Technology & Security for more information.

1.9.2 Security Qualifications: All contractor and associated subcontractor employees working Cybersecurity (Information Assurance (IA))/Cyberspace functions must comply with DoD training requirements in Department of Defense Directive (DoDD) 8140.01, and DoD 8570.01-M. All contractor staff shall have acquired the baseline certification for their position level prior to the beginning of their contract support and shall maintain the active certification for the duration of their performance on the contract.

1.9.3 Physical Security: The contractor shall provide physical security for all material, equipment, data and information handled during contract performance, in accordance with AR 190-13, The Army Physical Security Program, AR 190-51, Security of Unclassified Army Property (Sensitive and Non-sensitive), and command policies, procedures and regulations.

1.9.3.1 Key control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.9.3.1.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.9.3.1.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.9.3.2 Lock combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s QCP.

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the work complies with stated requirements. The Contractor shall electronically submit a comprehensive, written QCP to the Contracting Officer Representative (COR) within 30 days of task order award. The QCP shall be reviewed by the Government before acceptance. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the contracting officer’s (CO) acceptance in writing of any proposed change to his QC system. See Technical Exhibit 1 - Contract Data Requirements List (CDRL) A001.

1.10.2 Quality assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 Common Access Card (CAC) requirements: The contractor shall complete or provide to the Government all information required per the DHA CAC request process, current version 2.1, January 2018, or more recent when updated. See process attached in Section Part 7.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

1.11.2 Contractor training. The contractor shall complete all requirements, training, and forms per the DHA’s Onboarding Checklist for Contractor Employees, current edition February 2018 or more recent when updated.

See the form at https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf.

1.12 Key Personnel (Contractor): The position descriptions and qualifications for contractor personnel are located in section 5.10 of this PWS.

1.12.1 Program Manager: The contractor shall provide a Program Manager who shall be responsible for the overall performance on the contract. The name of this person and an alternate who shall act for the contractor when the Program Manager is absent shall be designated in writing to the CO. The Program Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Program Manager or alternate shall be available during the Hours of Operation identified in PWS 1.7.3., except Federal holidays or when the government facility is closed for administrative reasons. The Program Manager shall possess the following qualifications:

8-10 years’ experience, with 5+ years’ supervisory experience. Demonstrated experience managing and overseeing Federal programs of this size and scope. Demonstrated experience managing complex IMIT staffing programs. Preferred experience in a DoD and DHA/MHS environment. Possesses excellent written and verbal communication skills. Possesses excellent organizational management skills. Demonstrated experience and certification in IT service delivery and service management. Demonstrated experience with authoring program documentation, including Charters, Reports, Management Plans, Quality Plans, and more.

Demonstrated experience in program cost control. Must have a PMP certification. Other preferred certifications include: ITIL. Must meet security clearance and DoD 8570 certification requirements as described in this contract.

1.13 Data rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.14 Non-Disclosure Agreement (NDA): All DHA Government contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA Contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period.

Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.15 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.16 Post award conference/periodic progress meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.18 Other Direct Costs: All reimbursable costs shall be authorized by the KO and be in conformance with task order requirements.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS

2.1 Definitions:

2.1.1 Category D: Information Technology and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Managements) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the contracting officer to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Non-personal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the quality assurance surveillance plan or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

AO Authorizing Official ATO Authority to Operate CAP Cloud Access Point CDRL Contract Data Requirement List CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CND SP Computer Network Defense Service Provider CNSS Committee on National Security Systems CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CS Contract Specialist CSP Cloud Service Provider CUI Controlled Unclassified Information DD 254 Department of Defense Contract Security Requirement List (if applicable) DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information Systems Agency DOD Department of Defense DoDI Department of Defense Instruction EULA End User License Agreements.

FAR Federal Acquisition Regulation FedRAMP Federal Risk Authorization and Management Program HIT Health Information Technology iRAPT Invoicing, Receipt, Acceptance, and Property Transfer (formerly Wide Area Work Flow) IA Information Assurance

IM/IT Information Management/Information Technology IS Information System IAVM Information Assurance Vulnerability Management NCA National Capital Area NCR National Capital Region NDA Non-Disclosure Agreement NIST National Institute of Standards and Technology OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs P-ATO Provisional Authorization to Operate PA Provisional Authorization PHI Protected Health Information PII Personally Identifiable Information PK Public Key PKI Public Key Infrastructure PMO Program Management Office POC Point of Contact PoP Period of Performance PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RMF Risk Management Framework SAR Security Assessment Report SP Special Publication SRG Security Requirements Guide(s) STIG Security Technical Implementation Guide(s) TE Technical Exhibit TOS Terms of Service WRNMMC Walter Reed National Military Medical Center

2.4 Applicable Publication

Army Regulation The Army Physical Security Program Security of Unclassified Army Property (Sensitive and Non-Sensitive)

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1 Services: The Government will provide all contractor staff providing service under this contract with necessary domain, e-mail and helpdesk system accounts as needed.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices.

3.4 Equipment: The Government will have access to scanners, fax machines, printers, shipping crates, lighting and sound, etc.

3.5 Materials: The Government will provide Standard Operating Procedures and Policies.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office.

4.2 Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

PART 5

5.0 SPECIFIC TASKS

5.1 Task Area 1: Application and Web Development Support Services

The Contractor shall provide applications, database administration, and web development services to meet the needs of multiple levels within the organization. The Contractor shall create, administer and support custom web and scripting applications using platforms including, but not limited to, SharePoint, .ASP, .NET, and/or JAVA. The Contractor will also provide SME support in the planning, analysis, development, testing and implementation of various commercial off the shelf (COTS) and custom web applications, as well as provide recommendations and insight regarding the acquisition and integration of any identified third-party packages. Support in this area shall include the breadth of the Software Development Lifecycle (SDLC), including: process definition, requirements management, project planning, quality assurance, metrics, testing, certification, validation and verification, architecture and reengineering, security and configuration management. Application and Web Development Support Services encompasses, but is not limited to, Database Administrator Sr., SharePoint Developer, SharePoint Developer, Sr., Web Developer, and Web Developer Sr., functions.

5.2 Task Area 2: Data Center Operations Support Services

The Contractor shall provide server storage service support, including after-hours on-call support, to the storage system solution in place. The Contractor shall assist in the monitoring of physical and virtualized environments focused on health, capacity, utilization, performance, and security. The Contractor shall log and monitor disruptive incidents, changes and problems, service-level compliance, operational improvement processes, approaching events, ongoing progress, service reports, improvement processes, annual plans, annual evaluations, and other relevant studies. The contractor shall deploy enterprise-level technical updates, changes, patches, and enhancements across the organization. The contractor shall analyze organization/user requirements to automate or improve existing systems and enterprise infrastructure and capabilities. The contractor shall provide data science capabilities to analyze large, complex data sets and leverage industry technologies to interpret and understand data structure and metrics. Data Center Operations Support Services encompasses, but is not limited to, System/Server Engineer, System/Server Engineer Sr., SME II functions. Also to include, Data Center Storage & Backup Project Manager, Data Center Infrastructure Engineer and Microsoft SCCM Engineer functions in detail below.

Data Center Storage and Backup Project Manager: The Data Center Storage and Backup Project Manager will provide oversight and responsibility of WRNMMC Data Center projects to ensure they align correctly with organizational requirements, specifically those related to server backup, storage, and infrastructure. This position will be required to manage interdependencies between various teams and projects in the planning, design, implementation, operation, and management of IT solutions. This is an IAT Level II position as defined in DoD 8570.01-M which requires the applicable certifications/accreditation.

Data Center Infrastructure Engineer: The Data Center Infrastructure Engineer will provide continuous operations and maintenance support of the Data Center infrastructure, including responsibility for lifecycle management, storage administration, backup, recovery and archival services, monitoring, and business continuity support as defined by DoD standards. While primarily supporting WRNMMC, the contractor will act as a global liaison within the greater DHA technical support team. This position will serve be responsible for problem resolution and serve as technical leads in their field. This is an IAT Level II position as defined in DoD 8570.01-M which requires the applicable certifications/accreditation.

Microsoft SCCM Engineer: The Microsoft SCCM Engineer will provide continuous operations and maintenance support for WRNMMC ITD’s SCCM environment. They will be responsible for guiding and maintaining all aspects of the Microsoft SCMM 2008/2012 environments operating within the organization, including security architecture, role based access, server infrastructure, administrative console, boundaries, client settings, software/hardware inventory, software distribution, patching, imaging, reporting, health monitoring and alerting. While primarily supporting WRNMMC, the contractor will act as a global liaison within the greater DHA technical support team.

This is an IAT Level II position as defined in DoD 8570.01-M which requires the applicable certifications/accreditation.

5.3 Task Area 3: IT Help Desk End User Device Support Services

The Contractor shall provide all levels of IT support services for users across the organization, via Call Center Support, One-Stop-Shop Support, or Desktop Field Support. The Contractor will provide assistance to users through multiple channels (telephone, online tickets, in-person, and appointments) to resolve any technical issues that may arise. The Contractor will also log, track, resolve and report support tickets in help desk solutions systems such as LANDesk Service Desk, Remedy, and/or ServiceNow. The Contractor will integrate Help Desk support services with existing DHA enterprise help desk capabilities.

The Contractor shall provide mobile device management for all wireless handheld devices authorized to be on the customer network, including, but not limited to, cell phones, smart phones, tablets, pagers and mobile wireless fidelity hotspots (MiFi). Support related to mobile devices shall also encompass user account management, request and troubleshooting support, and asset management. The contractor shall assist in the acquisition, installation, operation, management, and maintenance of all organizational desktops, laptops, tablets and printer devices. The contractor shall provide support in asset management, inventory control, DRMO, warehouse management, laptop/desktop imaging, laptop issuance/setup and maintenance, and print server management and maintenance. The contractor shall maintain and refresh inventory reports of all end-user devices and associated components. The contractor shall evaluate new and existing device technologies and ensure alignment with enterprise initiatives. The contractor will lead and complete any hardware/software refresh deployments across the organization.