HSTS05-15-R-SPP047 AMENDMENT A00004.pdf

HSTS05-15-R-SPP047 AMENDMENT A00004

IMPORTANT INFORMATION FOR

SOLICITATION HSTS05-15-R-SPP047

This is the Screening Partnership Program Reopener which refers to the “reopening” or rolling admission of the existing TSA Screening Partnership Program multiple-award IDIQ contract vehicle.

The purpose of this amendment is to notify all potentially interested parties that this is a reopening of solicitation No. HSTS05-15-R-SPP047 and that any awards resulting from this solicitation will contain identical terms and conditions that are currently in the contracts that were awarded as a result of solicitation No. HSTS05-15-R-SPP047 which was competed in full and open competition under the NAICS of 561612 - Security Guards and Patrol Services. The submission period for this solicitation was opened on May 22, 2015 and was closed on November 19, 2015. This amendment is a result of the Government invoking its right to open the solicitation for the purpose of adding additional IDIQ holders as per term H.9 of the contracts that were awarded as a result of solicitation No. HSTS05-15-R-SPP047.

Full text of term H.9 of the current Screening Partnership Program IDIQs is as follows:

“H.9. ROLLING ADMISSIONS

TSA reserves the right to periodically hold a new competition for the purpose of adding additional IDIQ holders, or to allow an airport authority to submit a proposal for an IDIQ contract in the instance that TSA will be releasing a task order RFP for that airport. At TSA’s sole discretion, TSA should assess the quality of performance by each IDIQ holder, the number, value and complexity of work assigned to each holder, the amount of competition achieved on each order, the amount of small business participation, whether revisions are needed to the scope of the SOW, and if the ceiling amount of the IDIQ contract needs to be revised. Based on these criteria and the anticipated need for task orders at additional airports, if it is in the best interest of TSA, the CO conduct a new competition to add additional IDIQ holders. TSA reserves the right to limit rolling admissions to small businesses or other socioeconomic categories, or interested airport authorities. Additionally, TSA reserves the right to revise the evaluation criteria for new IDIQ contract competitions.

Any new awards will have the same contract expiration date as previously awarded contracts.”

Although the awards resulting from this solicitation will contain identical requirements they will have an ordering period that is determined by the date of award for the start date and it will last through May 31, 2026 to ensure equal competition with the current awards.

In accordance with the Federal Acquisition Regulation (FAR), 15, Contracting by Negotiation, this Solicitation is to award Screening Partnership Program (SPP) Indefinite Delivery Indefinite-quantity (IDIQ) Contract. This Solicitation is open to all vendors who qualify as a Small Business Concern in

NAICS 561612.

The ordering period under the IDIQ will be effective from the date of award through May 31, 2026 unless otherwise modified at the sole discretion of TSA.

Pursuant to Section 108 of the Aviation and Transportation Security Act (ATSA) (Public Law 107-71), codified at 49 U.S.C. §44920 (opt-out program), qualified screening companies shall provide compensation and other benefits to private security screeners “…that are not less than the level of compensation and other benefits provided to such Federal Government personnel…”.

Proposals shall be electronically submitted via email to both michael.cabero@tsa.dhs.gov and paul.easton@tsa.dhs.gov, no later than 1:00 pm EDT on September 22, 2020 in accordance with the instructions provided in Section L.

The Government intends on awarding up to ten IDIQ contracts without discussions. However, the Government may conduct discussions if deemed necessary by the CO. The Offerors shall provide their best, complete proposal upon initial submission.

The source selection process will be within the best value continuum under FAR 15.101. This defines the best value by using any one, or a combination of, source selection approaches. For this solicitation, the Government intends on awarding up to ten contracts. The best value basis for awards will be determined by the Highest Technically Rated Offerors with a Fair and Reasonable Price.

The Highest Technically Rated, Fair and Reasonable Price approach will best achieve the objective of awarding IDIQ contracts to the best qualified Offerors with core expertise in security screening. The Government may conduct clarifications, as described in FAR 15.306(a). Further, the Government intends to award contracts without discussions, but reserves the right to enter into discussion if deemed necessary pursuant to the authority of FAR 52.215-1. The Offeror’s initial proposal should contain the Offeror’s best terms from a cost or price and technical standpoint.

Compliance/Responsiveness: Not all of the requirements identified in the solicitation will be evaluated as evaluation factors; however, the Offeror’s proposal will be evaluated to ensure that all of the terms and conditions of the solicitation are met. The CO will review each proposal to ensure the Offeror included all information required in Solicitation Section L to include signed copies of the attached SF33 and SF30s.

Proposals that do not respond to all requirements in the solicitation may be rejected without further evaluation, deliberation, or discussion. The Government may reject any proposal that is evaluated to be significantly not compliant with the solicitation requirements, or reflects a failure to comprehend the complexity and risks of the work to be performed. The evaluation of Factor 1 Corporate Experience will occur after a compliance check and before the three remaining factors. A rating of Not Relevant for Corporate Experience will result in the rest of an Offeror’s proposal being unevaluated as they were deemed Not Relevant in the most important evaluation factor. Additionally, an Unacceptable, Unsatisfactory, or Not Fair and Reasonable rating in any factor will render the entire proposal ineligible for award.

52.219-6 Notice of Total Small Business Set-Aside (Mar 2020).

(a) Definition. “Small business concern,” as used in this clause, means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the size standards in this solicitation.

(b) Applicability. This clause applies only to-

(1) Contracts that have been totally set aside for small business concerns; and

(2) Orders set aside for small business concerns under multiple-award contracts as described in 8.405-5 and 16.505(b)(2)(i)(F).

(c) General.

(1) Offers are solicited only from small business concerns. Offers received from concerns that are not small business concerns shall be considered nonresponsive and will be rejected.

(2) Any award resulting from this solicitation will be made to a small business concern.

(End of clause)

PART I – THE SCHEDULE

SECTION B – SUPPLIES or SERVICES & PRICES

B.1. DESCRIPTIVE DATA

B.2. GENERAL

B.3. CONTRACT LINE ITEMS

B.4. MINIMUM/MAXIMUM QUANTITIES

B.5. INITIAL TASK ORDER – MINIMUM GUARANTEE

SECTION C - DESCRIPTION and SPECIFICATION

C.1. INTRODUCTION

C.1.1. Scope

C.1.2. Applicable and Referenced Information

C.2. PROVIDE SECURITY SCREENING SERVICES

C.2.1. Security Screening

C.2.1.1. Passenger Screening

C.2.1.2. Baggage Screening

C.2.1.3. SOP Implementation and Compliance

C.2.1.4. Technical Communication

C.2.1.5. TSA Best Practices

C.2.2. Screening Operation Standards

C.2.3. Screening Staffing Guidance

C.2.3.1. Functions Not Requiring Screener Certification

C.2.4. Screening Incident Reporting

C.2.5. Layered Security Activities

C.2.5.1. ATLAS Activities

C.2.5.2. Visible Intermodal Prevention and Response (VIPR)

C.2.6. Additional Operational Requirements (This is an Option item and is not applicable unless the particular Option CLIN is exercised.)

C.2.7. Continuity of Operations and Private Contractor Screeners

C.2.8. Handle Passenger and Baggage Claims

C.2.9. Reserved

C.2.10. Procedures for Lost and Unclaimed Personal Property

C.2.11. Procedures for Voluntarily Abandoned Property (VAP)

C.2.12. Procedures for Hazardous Materials

C.2.13. Customer Service and Inquiries

C.3. CONDUCT AIRPORT SERVICE TRANSITION

C.3.1. Transition

C.3.2. Transition Plan

C.3.3. Post Award Conference (PAC)

C.3.4. Service Migration Plan

C.3.5. Federal Labor Standards Reporting During Transition

C.4. PROVIDE SCREENING PROGRAM MANAGEMENT

C.4.1. Program Management

C.4.1.1. Program Management Plan

C.4.1.1.2. Quality Control Plan

C.4.1.2. Task Order Project Management

C.4.1.2.1. Operational Summary Plan and Report

C.4.1.2.2. Operational and Security Readiness Report

C.4.1.2.3. Financial Management Reporting

C.4.1.2.4. Performance Management Review

C.4.2. Supervision

C.4.2.1. Staffing Management

C.4.2.2. Scheduling

C.4.3. On-Boarding of New Screener Hires Overview

C.4.3.1. Screener Hire Eligibility

C.4.3.2. Screener Assessment

C.4.3.3. Pre-hire vetting and Entry-On-Duty (EOD) Initiation

C.4.4. On-Boarding of New Hire Non-Screeners Overview

C.4.5. Workforce Incident Reporting

C.4.6. Risk Management

C.4.7. Government Furnished Facilities

C.4.8. Maintenance of Equipment

C.4.9. Consumables

C.4.10. Uniform Management and Appearance

C.4.11. Safety & Health Requirements

C.4.12. Travel

C.4.13. TSA Assessment Requirements for Screeners

C.5. CONDUCT SCREENER TRAINING

C.5.1. Screener Training

C.5.2. Other Training

C.5.3. Training Documentation

C.6. DELIVERABLES AND CERTIFICATIONS

C.6.1. Introduction

C.6.2. Deliverable Management

C.6.3. Submission Process for Deliverables

C.7. SECURITY REQUIREMENTS

C.7.1. Security Clearance Requirements

C.7.2. Sensitive Information Requirements

C.7.3. IT Security Requirements

SECTION D – PACKAGING AND MARKING

D.1. PACKAGING AND MARKING

D.2. REPORTS AND OTHER DOCUMENTATION

D.3. REQUIREMENTS FOR MARKING SENSITIVE SECURITY INFORMATION (SSI)

D.4. SENSITIVE INFORMATION HANDLING

D.5. EXPORT-SENSITIVE DOCUMENT MARKING

D.6. EQUIPMENT REMOVAL

SECTION E – INSPECTION AND ACCEPTANCE

E.1. FAR CLAUSES INCORPORATED

E.2. FAR CLAUSES INCORPORATED IN FULL

E.3. INSPECTION AND ACCEPTANCE: GENERAL

E.3.1. Scope of Inspection

E.3.2. Basis of Acceptance

E.3.3. Review and Acceptance of Deliverables

E.4. CONTRACTOR PERFORMANCE MANAGEMENT PLAN (CPMP)

E.5. PERFORMANCE MONITORING

E.6. PERFORMANCE MEASURES

SECTION F – DELIVERIES OR PERFORMANCE

F.1. CLAUSES INCORPORATED BY REFERENCE

F.2. CONTRACT DURATION

F.3. PLACE OF PERFORMANCE

F.4. DELIVERABLES SCHEDULE

Table F.4.a – IDIQ Deliverables Schedule

Table F.4.b. – Anticipated Task Order Deliverables

SECTION G – CONTRACT ADMINISTRATION DATA

G.5200.243.001 CONTRACTING OFFICER (CO) (JUL 2015)

G.5200.242.001 CONTRACTING OFFICER’S REPRESENTATIVE (COR) AND TECHNICAL

MONITORS (JUL 2015)

G.4202.242.002 SUBMISSION OF INVOICES (AUG 2013)

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1. U.S. CITIZENS AND USE OF FOREIGN NATIONALS AND ALIENS ON TSA CONTRACTS . 70

H.2. QUALIFIED PRIVATE SCREENING COMPANIES

H.3. GOVERNMENT ISSUED KEYS, IDENTIFICATION BADGES, AND VEHICLE DECALS

H.4. TECHNICAL DIRECTION

H.5. COMPENSATION AND OTHER BENEFITS

H.6. CONTRACTOR SECURITY REQUIREMENTS

H.7. IDEAFACTORY

H.8. CONTRACTOR NON-COMPLIANCE WITH CONTRACT

H.9. ROLLING ADMISSIONS

H.10. 5200.204.001 MAJOR BREACH OF SAFETY OR SECURITY (DEC 2015)

H.11. 5200.204.002 PERSONNEL ACCESS (MAR 2016)

H.12. 5200.204.003 NOTIFICATION OF CLASSIFIED CONTRACT (DEC 2015)

H.13. 5200.204.004 REQUIREMENTS AND DUTIES FOR HANDLING SENSITIVE SECURITY

INFORMATION (SSI) (JUL 2015)

H.14. 5200.209.004 SUITABILITY DETERMINATION FOR CONTRACTOR EMPLOYEES (FEB

2016) 82

H.15. 5200.212.001 COMMERCIAL APPLICABILITY (JUL 2015)

H.16. 5200.216.001 TASK AND DELIVERY ORDER OMBUDSMAN (DEC 2015)

H.17. 5200.216.002 COST-REIMBURSEMENT TYPE CONTRACT, COST PLUS FIXED FEE

COMPLETION OR TERM FORM DESIGNATION (JUL 2015)

H.18. 5200.218.001 CONTINGENCY AND/OR CONTINUITY OF OPERATIONS SUPPORT OF

TRANSPORTATION SECURITY ADMINISTRATION OPERATIONS (DEC 2015)

H.19. 5200-218.002 CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES (JUL 2015)

H.21. 5200.223.001 WORKPLACE VIOLENCE PREVENTION (JUL 2015)

H.22. 5200.223.002 SECTION 504 COMPLIANCE (JUL 2015)

H.23. 5200.224.001 DISCLOSURE OF INFORMATION (JUL 2015)

H.24. 5200.224.002 CONTROLLED UNCLASSIFIED INFORMATION DATA PRIVACY AND

PROTECTION (JUL 2015)

H.25. 5200.224.003 SECURITY OF SYSTEMS HANDLING PERSONALLY IDENTIFIABLE

INFORMATION AND PRIVACY INCIDENT REPONSE (JUL 2015)

H.26. 5200.228.001 INSURANCE FOR CONTRACTOR PERFORMANCE AT THE AIRPORT (JUL

2015) 93

H.27. 5200.231.001 TRAVEL AND PER DIEM (APPLICABLE TO COST REIMBURSEMENT AND

T&M TYPE CONTRACTS ONLY) (JUL 2015)

H.28. 5200.232.001 “INCREMENTAL FUNDING UNDER A CONTINUING RESOLUTION

AFFECTING THIS CONTRACT” (JUL 2015)

H.29. 5200.232.002 ALLOTMENT OF FUNDS (JUL 2015)

H.30. 5200.236.001 PERMIT REQUIREMENTS FOR CONTRACTOR WORK AT AIRPORTS (JUL

2015) 97

H.31. 5200.237.003 SECURITY REQUIREMENTS FOR CONTRACTOR EMPLOYEES PERFORMING

AT OR IN AIRPORT LOCATIONS (JUL 2016)

H.32. 5200.237.004 CONTRACTOR RESPONSIBILITY, CONDUCT AND PERFORMANCE UNDER

TSA SERVICE CONTRACTS (JUL 2015)

H.33. 5200.239.002 SPECIAL INFORMATION TECHNOLOGY CONTRACT SECURITY

REQUIREMENTS (JUL 2015)

H.34. 5200.245.003 GOVERNMENT FURNISHED PROPERTY FOR USE DURING AN EMERGENCY

EVENT (JUL 2015)

H.35. 5200.245.004 CONTRACTOR PROVIDED MEDICAL COUNTERMEASURES AND PERSONAL

PROTECTIVE EQUIPMENT (JUL 2015)

PART II – CONTRACT CLAUSES

SECTION I – CONTRACT CLAUSES

I.1. ...................................................................................... CLAUSES INCORPORATED BY REFERENCE 107

52.252-2 Clauses Incorporated by Reference. (FEB 1998)

I.2. ................................................................................ FAR CLAUSES INCORPORATED IN FULL TEXT 110

52.207-3 Right of First Refusal of Employment (May 2006)

52.216-18 Ordering (OCT 1995)

52.216-19 Order Limitations (OCT 1995)

52.216-22 Indefinite Quantity (OCT 1995)

52.217-8 Option to Extend Services (NOV 1999)

52.217-9 Option to Extend the Term of the Contract (MAR 2000)

I.3. .......................................................................... HSAR CLAUSES INCORPORATED BY REFERENCE 112

3052.203-70 Instructions for Contractor Disclosure of Violations (SEP 2012)

3052.205-70 Advertisements, Publicizing Awards and Releases (SEP 2012)

3052.205-70 Advertisements, Publicizing Awards and Releases ALT I (SEP 2012)

3052.219-70 Small business subcontracting plan reporting. (JUN 2006)

3052.219-71 DHS Mentor-Protégé Program (JUN 2006)

3052.219-72 Evaluation of Prime Contractor Participation (JUN 2006)

3052.222-70 Strikes or picketing affecting timely completion of the contract work. (DEC 2003)

3052.222-71 Strikes or picketing affecting access to a DHS facility. (DEC 2003)

3052.242-72 Contracting officer's technical representative. (DEC 2003)

I.4. ............................................................................. HSAR CLAUSES INCORPORATED IN FULL TEXT 112

3052.204-70 Security Requirements for Unclassified Information Technology Resources. (JUN 2006)

3052.204-71 Contractor Employee Access. (JUN 2006)

3052.209-73 Limitations on Future Contracting (JUN 2006)

3052.215-70 Key Personnel or Facilities. (DEC 2003)

3052.242-71 Dissemination of Contract Information. (DEC 2003)

3052.245-70 Government Property Reports. (JUN 2006)

PART III – LIST OF DOCUMENTS, EXHIBITS, & OTHER ATTACHMENTS

J.1 RESERVED

ATTACHMENT J.2. SAFETY ACT BLOCK DESIGNATION NOTICE

ATTACHMENT J.3. SUITABILITY DETERMINATIONS

J.3.1. Suitability Determination Requirements for Contract Screeners

J.3.2. Suitability Determination Requirements for Non-Screeners

ATTACHMENT J.4. RESERVED

ATTACHMENT J.5. TRAINING PLAN TEMPLATE AND REQUIREMENTS

J.5.1. Training Requirements

J.5.2. Screener Re-certification

J.5.3. SPP Security Training Instructor Requirements

ATTACHMENT J.6. ESTIMATED CONSUMABLES LIST

ATTACHMENT J.7 ACRONYMS AND DEFINITIONS

J.7.1 ACRONYMS

J.7.2 DEFINITIONS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - OFFEROR REPRESENTATIONS AND CERTIFICATIONS

K.1 GENERAL

K.2 FAR CLAUSES INCORPORATED BY REFERENCE

K.3 FAR CLAUSES INCORPORATED IN FULL TEXT

K.4 HSAR CLAUSES INCORPORATED IN FULL TEXT

K.5 AFFIRMATION OF COMPLETED REPRESENTATIONS AND CERTIFICATIONS IN SAM .. 142

K.6 REQUIREMENTS FOR CERTIFICATION OF U.S. AND / OR U.S. SUBSIDIARIES OF A

FOREIGN OWNED COMPANY

K.7 CERTIFYING COMPANY OFFICIAL

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 CLAUSES INCORPORATED BY REFERENCE

L.2 CLAUSES INCORPORATED BY FULL TEXT

L.3 GENERAL PROPOSAL PREPARATION AND INSTRUCTIONS

L.4 REQUEST FOR CLARIFICATION

L.5 PROPOSAL SUBMISSION REQUIREMENTS

L.5.1 VOLUME I: Technical Proposal

L.5.1.3 FACTOR 3: Past Performance

L.5.2 VOLUME II – Price/Cost Proposal

L.5.2.1 REQUIRED PROPOSAL COMPLIANCE INFORMATION

L.5.2.2 FACTOR 4: PRICE/COST

L.6 SENSITIVE SECURITY INFORMATION (SSI)

L.7 SUBMISSION OF PROPOSALS

L.8 Section L Attachments:

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 CLAUSES INCORPORATED BY REFERENCE

M.2 BASIS OF AWARDS

M.3 EVALUATION FACTORS

M.3.1 Factor 1: Corporate Experience

M.3.2 Factor 2: Program Management Approach

M.3.3 Factor 3: Past Performance

M.3.4 Factor 4: Price/Cost

M.4 SEPARATE CO DETERMINATION(S)

PART I – THE SCHEDULE

SECTION B – SUPPLIES or SERVICES & PRICES

B.1. DESCRIPTIVE DATA

The authority for the award and administration of the Transportation Security Administration (TSA), Screening Partnership Program (SPP) Indefinite Delivery, Indefinite Quantity (IDIQ) Contracts, and the delegation of authority for the award and administration of task orders under these contracts is defined in section G.

B.2. GENERAL

The Contractor shall provide, in accordance with this contract and all attachments thereto, all management, supervision, labor, facilities, and materials necessary to perform the services on an IDIQ basis. Task orders shall be issued under the IDIQ Statement of Work (SOW), and may be issued on a Cost Reimbursement (CR), Time and Materials (T&M) or Firm Fixed Price (FFP) basis, or any combination of the above task order types.

B.3. CONTRACT LINE ITEMS

The Contractor shall provide the services as specified in the SOW during the ordering period which is date of award through May 31, 2026. The IDIQ contracts will not include option periods. Task orders will be issued in accordance with the IDIQ contract requirements, terms and conditions, and will be negotiated on a FFP, T&M, CR basis, or any combination of the aforementioned.

Task order Contract Line Item Numbers (CLINs) will be tailored to the specific airport requirement.

CLIN SUPPLIES and SERVICES UNIT

UNIT PRICE

(U.S. Dollars)

CONTRACT

CEILING

0001 Airport Security Screening Services.

Includes all labor and associated costs.

Task order specific

Task order specific

$3,300,000,000.00

0002 Initial task order – Minimum Guarantee, IDIQ section B.5.:

Task order specific

$5,000 N/A

The contract ceiling is inclusive of all potential task orders, across all contract holders.

B.4. MINIMUM/MAXIMUM QUANTITIES

As referred to in paragraph (b) of FAR clause 52.216-22, Indefinite Quantity, the minimum and maximum quantities for this contract are as follows:

MINIMUM: TSA will issue task orders for the services specified in the contract, at the minimum value of $5,000, which is equal to the minimum task order guarantee in section B.5., for each individual IDIQ contract award.

MAXIMUM: TSA will issue task orders for the services specified in the contract, up to the maximum value of $3.3 billion, which is the maximum value of task order awards that can be awarded under this requirement, across all of contract holders.

B.5. INITIAL TASK ORDER – MINIMUM GUARANTEE

All IDIQ contract awardees will be required to participate in an IDIQ Contractor Forum. Contract awardees may submit up to four (4) individuals to include key personnel to participate in this event.

The minimum guarantee award amount will be satisfied for each IDIQ contract awardee, through the issuance of this initial task order award in the amount of $5,000.

Contracts awarded through section H.9. “Rolling Admissions”, will be awarded the minimum guarantee task order. The IDIQ Contractor Forum will either be held on an individual awardee basis or if multiple awards are made, in a collaborative group setting. TSA reserves the right to award, and provide funding for, additional IDIQ Contractor Forum events during the IDIQ ordering period.

[END OF SECTION]

SECTION C - DESCRIPTION and SPECIFICATION

C.1. INTRODUCTION

The mission of TSA is to protect the Nation’s transportation systems and to ensure freedom of movement for people and commerce. In support of that mission, SPP screens passengers and baggage (including cargo screened as baggage) at commercial airports for explosives, weapons, and other prohibited items through the use of a private, contract screening workforce under Federal oversight. The SPP was established under the Aviation and Transportation Security Act (ATSA) of 2001 as amended by successive law, including the FAA Modernization and Reform Act of 2012.

TSA does not use the terms “partner” and “partnership” as legal terms but only to describe an open, collaborative working relationship. Nothing in the contract or SOW shall be construed as a joint partnership or joint venture between the Government and the Contractor. The TSA and Contractor partnership will reflect the attributes of an open, collaborative, and customer-oriented professional relationship. However, the Contractor remains responsible for providing airport security screening services that meet the requirements of the TSA.

C.1.1. Scope

The Contractor shall provide all of the security screening services within the framework of the TSA provided guidance, oversight, directives, training, performance measurements and required deliverables for each subsequent task order and all operational directives as provided.

All security screening services conducted within this SOW shall be done in accordance with TSA standard operating procedures (SOPs), Operational Directives (ODs), and the critical elements in the TSA Security Operations Common Operating Approach (COA). Security screening services include, but are not limited to:

• Screening persons entering designated security areas;

• Screening baggage and other items entering designated security areas;

• Travel document checking (TDC);

• Executing security activities on and off airport grounds, also known as Layered Security Programs, such as Advanced Threat Local Area Strategy (ATLAS) activities and Visible Intermodal Prevention and Response (VIPR) screening, and screening of passengers by Behavior Detection & Analysis (BDA);

• Security training;

• Preventative maintenance of designated screening equipment;

• Temporary screening for pilots and surge requirements (as needed); and

• Screening workforce management.

Security screening services shall be performed at a level equal to or greater than the level provided by Federal government personnel, as defined in C.2. The security screening services shall prevent the introduction of prohibited articles into the sterile areas. Security screening services include the screening of general aviation flights bound for the Washington, DC area under the DCA Access Standard Security Program (DASSP). The Contractor shall conduct DASSP screening with the coordination of the TSA Federal Security Director (FSD) or designee under task orders for which DASSP is in effect.

TSA screening procedures may include the use of animals such as canines or other animals. The Contractor shall perform security screening and coordination activities alongside these animals and their Federal handlers, or any other DHS and TSA security personnel, if required by TSA.

Given the dynamic and changing nature of airport infrastructure and operations, the Contractor shall conduct security screening services at all current, future, and reconfigured TSA established passenger and baggage screening locations.

In addition to providing security screening services, the Contractor shall be responsible for conducting airport transition, data management and security, program and personnel management and claims management. The SPP will work with the Contractor and other TSA stakeholders to integrate best practices and lessons learned from Federal screening operations and previous contracts in order to continuously seize improvement opportunities.

C.1.2. Applicable and Referenced Information

The following regulations, policies, and procedures in Table 1 below are applicable to the security screening operations at each airport for which a task order is awarded. Guidance documents are often added, revised, or eliminated based on policy and procedural changes. The Contractor shall be responsible for adherence to all updated references which impact their ability to execute the IDIQ contract and/or a task order under the IDIQ contract. The documents listed are either available on the TSA public website, or will be made available by the Contracting Officer’s Representative (COR) or other TSA staff.

Access to certain documents cannot be granted until the IDIQ contract has been awarded and an individual’s pre-hire suitability determination has been approved. The Contractor shall provide the COR with the name, email address, and last four (4) digits of the Social Security Number (SSN) of each individual requiring access after contract award. The access request will be submitted to the Program Management Office (PMO) for processing. The Contractor will be notified by the PMO when access has been granted.

The documents listed below are referenced in the SOW and other sections of the solicitation. This listing does not include SOPs.

Table 1: Applicable and Referenced Information Item Number Document Title OD-400-18-11 AMBER Alert Notification Responsibilities Aviation and Transportation Security Act (ATSA) of 2001 MD 200.52 Care, Handling and Disposition of Voluntarily Abandoned Property OD-400-50-2-3H Cargo Screening Procedures Executive Order 13526

Classified National Security Information (29 Dec 2009)

Classified National Security Information Implementing Directive No. 1 (22 Sep 2003)

Common Operating Approach Computer Security Act of 1987

Continuity Guidance Circular 1 (CCG1), Continuity Guidance for Non-Federal Agencies.” (July 2013)

MD 3300.4 Continuity Program Department of Health and Human Services (HHS) Mandatory Guidelines for

Federal Drug Testing Programs DHS Instruction 121-01-011

DHS Administrative Security Program

DHS IT Security Architecture Guidance Volumes 1, 2 and 3 DHS/TSA System Lifecycle (SLC) MD 200.51 Disposition of Lost or Unclaimed Personal Property OD 400-19-3 Duress Alarm Systems Protocols and Policy OD-400-19-2 Emergency Evacuation Drills MD 3300.2 Emergency Preparedness MD 1100.73-5 Employee Responsibilities and Code of Conduct OD-400-30-7A Exercise of FSD Discretion FAA Modernization and Reform Act of 2012 OD-400-50-1-3 Failure to Properly Screen Selectee Passenger OD-400-8-1-D Fallen Heroes of U.S. Armed Service Members OD-400-50-1-22B Fantasy Flights Federal Information Security Management Act of 2002 Federal Tort Claims Act (FTCA) (25 Jun 1948) Field Guide to maximizing AIT Utilization OD-400-45-4B Functions of the wounded Warrior … Government Information Security Reform Act of 2000 Homeland Security Act of 2002 – SAFETY Act OD-400-50-1-19B Honor Flight Program MD 1400.3 Information Technology Security OD-400-50-1-27 Language Access Program MD 1100.33-2 Management Initiated Fitness for Duty Evaluations OD-400-50-3-3A Management of Security Breaches MD 1100.33-3 Medical and/or Physical Requirements Executive Order 12829

National Industrial Security Program (6 Jan 1993)

National Industrial Security Program Office Manual (NISPOM) (28 Feb 2006)

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1904, Recording and Reporting Occupational Injuries and Illness

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1910, Occupational Safety and Health Standards

MD 2400.1 Occupational Safety and Health Program OMB Circular A-130 MD 900.1 Passenger Screening Complaints OD-400-50-1-26B Peak Time Pre-Check Screening Lanes DHS Instruction 121-01-007-01, Revision 01

Personnel Security, Suitability and Fitness Program

OD-400-19-4 Procedures for Active Shooter Incidents OD-400-30-22A Recall Procedures for TSO and Field Personnel MD 200.8 Records Management Files Classification System MD 200.7 Records Management Program OD-400-50-5-5 Registered Traveler Programs at Federalized Airports Rehabilitation Act of 1973 OD-400-18-2J Reporting Aviation Security Incidents

OD-400-50-1-5F Reporting Customer throughput and Wait Times OD-400-18-6E Safeguarding SOP and Guides for Screening Operations OD-400-30-5 Screener Meal and Rest Breaks OD-400-50-1-25A Screening Experience for Travelers with Disabilities OD-400-50-1-24B Secure Flight Outage Contingency Plan OD-400-18-1C Security Incident Reporting MD 4300A Sensitive Systems Handbook OD-400-50-1-21B Sequence of Opening and Closing lanes with AIT

Service Contract Labor Standards (formerly known as the Service Contract Act (1965))

MD 2810.1 SSI Program OD-400-18-7B Suspicious Activity Reporting Initiative OD-400-32-2 Threat Image Projection MD 1900.3 Training Records TSA Financial Management Manual

MD 2800.7

TSA Headquarters (HQ) Access Control and Issuance of TSA HQ Photo Access Pass

MD 2800.71 TSA Headquarters Access Control TSA Security Operations Common Operating Approach TSA System Lifecycle (SLC)

TSA’s National Training Plan (NTP) (updated quarterly on the TSA Online Learning Center)

MD 1100.33-1 TSO Daily Fitness for Duty MD 1100.73-2 TSO Dress and Appearance Responsibility MD 1900.8 TSO Training and Initial Certification Programs MD 1100.90-1 TSO Training Requirements for Retention OD-400-30-1B Use of Non-Screener Personnel for Non-Screener Function MD 200.9 Vital Records Programs

Management Directives can be found on the Web by accessing the TSA public website at https://www.tsa.gov/foia/readingroom and via the DHS website.

TSA will provide SOPs and ODs as Government Furnished Information (GFI) to the Contractor staff after IDIQ contract award and upon successful individual completion of suitability determination per Attachment J.3., Suitability Determinations. The listing of documents is changed on a yearly basis to incorporate updated and newly created materials.

C.2. PROVIDE SECURITY SCREENING SERVICES

C.2.1. Security Screening

The Contractor shall provide security screening services at TSA established passenger, baggage, and aviation direct access checkpoints with approved, fully-trained personnel to TSA standards. The Contractor shall perform, under the direction of TSA, the following activities, which include but are not limited to:

Screen persons and property entering designated security areas;

Screen baggage and other items destined for an aircraft or entering designated security areas;

Prevent, as directed by TSA, persons from entering designated security areas from exit lanes; Check travel documents of passengers entering designated security areas for authenticity, ID and required designated markings;

Immediately report all security issues, incidents, or concerns to the local designated TSA representative. The local FSD or designee maintains responsibility for security at the screening locations; and

Comply with all TSA Airport Security Screening Services directives, guidance, and policies.

The Contractor shall meet the complex operational requirements of today’s airport environment by providing:

Screening services for delayed or unplanned commercial passenger flights;

Screening services for, planned public charters;

Layered screening activities; and Staffing in a manner that exceeds minimum throughput of the screening checkpoint that minimizes customer wait times and leverages the use of TSA’s screening technology to meet or exceed TSA’s standards.

C.2.1.1. Passenger Screening

When wait times exceed ten (10) minutes, the Contractor shall operate, in compliance with operating standards, one (1) additional security screening lane, where available, until all available security screening lanes are operating, or wait times are reduced to ten (10) minutes. The Contractor shall have all available security screening lanes operating, in compliance with operating standards, if exceeding a twenty (20) minutes wait time. The Contractor shall report all instances of wait times of twenty (20) or more minutes to the TM. The COR, TM and/or the FSD or designee may temporarily relieve the Contractor from the requirement of operating additional security screening lanes if the situation warrants. Unless otherwise specified in an individual task order, the security screening operations will commence no later than two

(2) hours prior to the first flight associated with that screening area and maintain screening capabilities, in compliance with operating standards, until the last flight has left the airport (wheels up). The Contractor shall plan to open and close screening locations consistent with this requirement and any modification thereof, as indicated in the task order, due to irregularly departing flights.

The Contractor shall provide the COR and/or TM written notification on how it intends to operate passenger screening checkpoints to include checkpoint opening and closing times, lane opening and closing, staff assigned, and times and locations where the Contractor expects hourly throughput demand to exceed capacity prior to execution, upon the request of TSA.

The Contractor shall be required to participate in TSA directed security initiatives as requested.

The Contractor shall be required to relocate Government Furnished Equipment (GFE) and other items (example: ETD machines and stanchions) at the screening areas as requested by the COR and/or TM to support security screening operations. This requirement is limited to equipment weighing no more than fifty (50) pounds that stays within the airport grounds. The Contractor shall provide specific details for each task order award, using the TSA provided template.

C.2.1.2. Baggage Screening

The Contractor shall staff and operate all screening locations in a manner so that all bags are screened, to include the resolution of security alarms, in time to make their intended flight. The Contractor shall also consider the system configuration and operator time-out rates when an inline system is used, to ensure the screening room is sufficiently staffed to minimize system time-outs. The Contractor shall plan to open and close baggage screening locations consistent with this requirement.

The Contractor shall ensure checked baggage, which has been screened, can be visibly and readily identified by screening and airport stakeholders. The approach shall not result in baggage being permanently marked, damaged, or susceptible to being misrouted or lost.

The Contractor shall provide the COR and/or TM written notification on how it intends to operate baggage screening locations to include opening and closing times, staff assigned, and supervision, and resolution tables operating prior to execution, at the request of TSA.

C.2.1.3. SOP Implementation and Compliance

The Contractor shall implement all applicable TSA SOPs, directives, policies, other guidance and updates as directed by the COR and/or FSD or designee. The FSD or designee is responsible for oversight of security screening services and the dissemination of security information, including SOPs, at the airport.

The Contractor shall immediately implement security screening-related direction, within the scope of work, upon receipt of such direction from the COR and/or FSD or designee during urgent and compelling security events. The Contractor shall make immediate and persistent attempts to inform the CO of the direction, and the COR if originating from the FSD or designee, and specify actions the Contractor will perform to comply.

The Contractor shall follow all TSA operating procedures when conducting security screening services.

TSA will provide the Contractor with SOP revisions as soon as practicable. The Contractor shall make available, at each screening location, at least one (1) hard copy of the current set of all procedure documents as outlined in the applicable TSA guidance. TSA will coordinate with the Contractor the implementation of changes. The Contractor shall adhere to the staffing positions and activities as outlined in the COA and applicable SOPs. The Contractor may deviate from the positions and activities with express written permission from the FSD or designee. The Contractor shall make immediate and persistent attempts to inform the CO or COR of the change. These requirements for deviation permission and notification are supplemental to any specific processes in SOPs to request deviation, alternate procedures or waivers.

The Contractor shall provide a detailed review of the SOPs as part of each employee’s training and each time a new SOP is released or an SOP is modified. No employee shall be assigned to security screening duties unless he/she is thoroughly knowledgeable of the SOPs and is certified by TSA in accordance with TSA standards to perform the assigned duties.

C.2.1.4. Technical Communication

An airport’s FSD or designee is the responsible party for the final security decisions within the screening operations at that airport. The Contractor shall coordinate with the FSD or designee and adhere to the required incident reporting process as defined by the FSD or designee. The Contractor shall provide the required notification to the CO or COR after the local notification process. The Contractor shall provide daily operational communications, as outlined in the task order, to the FSD or designee that includes the review of the daily mission requirements, performance metrics, any security incidents, and concerns with seasonal and event planning.

The CO or the COR is the responsible party for all contractual considerations. The Contractor shall coordinate all contractual deliverables and the monthly Performance Management Review (PMR), to report the status of the performance, in accordance with the TSA provided templates and information provided. Any changes or other contractual documentation must be coordinated with the CO or the COR.

C.2.1.5. TSA Best Practices

The TSA Federal workforce uses a number of best practices in the execution of its security screening services mission in order to improve threat detection and overall security effectiveness. The Contractor is encouraged to adopt one (1) or more, or a combination, of these best practices in the performance of the contract. If implemented, Contractor use of these best practices should not deviate from existing TSA security training objectives, SOPs and security directives, and the fundamental scope of work. TSA best practices, in effect, will vary over time and may be provided at a task order level.

C.2.2. Screening Operation Standards

In accordance with 49 U.S.C. §44920, the level of screening security services and protection provided, under the contract, shall be equal to or greater than the level that would be provided by Federal Government personnel. Therefore, the Contractor shall perform equal to or better than the Federal Government in aspects pertaining to this SOW, in furtherance of the statute and at a minimum for each task order under the scope of this SOW as clarified in the performance monitoring plan.

Failure to perform equal to or greater than the level that would be provided by Federal Government personnel will result in Government action up to and including contract termination. Additionally, TSA reserves the right to review applicable performance measures, and the Contractor shall comply with TSA requests for improvement.

The CPMP, as outlined in section E.4., will be used to ensure the Contractor is compliant with contract requirements. The Contractor shall meet or exceed the level of performance established by the CPMP.

Consistent with 49 CFR, the Contractor shall also meet or exceed Federal screener performance averages when such performance information exists. Failure to meet the minimum levels of quality will result in Government action up to and including contract termination.

The Contractor’s compliance with all legal standards and contract requirements will be monitored throughout the duration of the contract. If a Contractor is not in compliance with the AQL, for any of the performance measures, outlined in section E.5., or any other requirement specified in the SOW, a Contractor Improvement Report (CIR) or other TSA correspondence may be issued.

The Contractor shall respond as requested in the CIR or other TSA correspondence. The Contractor shall implement the response under close supervision from TSA, after approval by the CO. The Contractor shall submit a letter of compliance that will be reviewed by TSA, upon reaching a level of performance that meets the acceptable level for the performance measure.

If a CIR or other TSA correspondence involves security flaws or failures, it shall be labeled and handled as SSI.

C.2.3. Screening Staffing Guidance

The Contractor shall adhere to staffing and supervisory guidelines established in the applicable TSA SOPs, directives, policies, other guidance and updates in order to provide the required level of staffing and supervision for TSA security programs and security screening operations. In cases where a document reads “should” or “must” the Contractor shall interpret that guidance as “shall,” unless clarification is provided in writing by the CO or COR.

C.2.3.1. Functions Not Requiring Screener Certification

The Contractor shall ensure that, prior to performing functions that do not require security screening services certification, all such individuals have been successfully assessed and vetted pursuant to section C.4.3. and have successfully completed any training that is required to perform such functions. Further clarification will be included at the task order level.

C.2.4. Screening Incident Reporting

The Contractor shall immediately notify the FSD or designee, and follow local FSD notification procedures, to report all security incidents in accordance with TSA SOPs. The Contractor shall also provide a detailed written report within twenty-four (24) hours to the CO and COR. This is in addition to following all TSA SOPs. These requirements for notification are supplemental to any specific processes in SOPs.

C.2.5. Layered Security Activities

The Contractor shall conduct Layered Security Activities in accordance with TSA SOPs and as directed by TSA. Layered Security Activities include Advanced Threat Local Area Strategy (ATLAS) activities and Visible Intermodal Prevention and Response (VIPR). The individual task orders will specify the extent of Layered Security Activities requirements at the airport(s).

All airports are required to have the appropriate resources, training and certifications to conduct ATLAS.

Circumstances may dictate a need for unplanned or short notice security activities at the regular or temporarily established screening locations. This requirement includes the possibility of conducting Risk Emphasized Flight Screening (REFS) away from the checkpoint. The Contractor shall comply with related direction by modifying operational plans in collaboration with the TM without impacting the overall requirements of the contract.

As threats evolve, TSA layered security activities may evolve as well. The nature of modifications to the Layered Security Activities listed in this SOW cannot be anticipated; program names may change; and programs may be changed, added, or ended.

The Contractor shall coordinate efforts with the COR and/or TM to meet readiness and security objectives in response to airport threats and vulnerabilities. The requirements for Layered Security Activities fall within the purview of TSA security screening service operations and are included in the estimated requirement.

C.2.5.1. ATLAS Activities

ATLAS is a strategy which supports FSDs or designees in addressing risk in both the public and the security restricted areas of the airport. ATLAS leverage evolves the basic concepts of its predecessor, Playbook, by leveraging key principles including stakeholder engagement, performing security countermeasures in and around the airport, while incorporating vulnerability assessments conducted by subject matter experts and risk based deployments. The requirements for ATLAS fall within the purview of TSA security screening services operations and are accounted for in the estimated requirement, to include all associated training requirements.

ATLAS activities will be directed at the discretion of the FSD or designee, and/or TM. The Contractor shall regularly coordinate efforts with the FSD or designee, or TM to meet security and readiness objectives in response to airport threats and vulnerabilities. The Contractor shall ensure that qualified staff is available to comply with security needs and that officers complete required training before performing ATLAS activities.

The Contractor shall provide officers certified by TSA in behavior detection (BD) to support the execution of ATLAS countermeasures. Candidates for BD certification ATLAS shall remain as a valid security measure such that the execution of ATLAS countermeasures shall be required of the Contractor if called for by TSA due to urgent security circumstances.

C.2.5.2. Visible Intermodal Prevention and Response (VIPR)

VIPR is a program that provides security screening services at locations other than the airport passenger and baggage checkpoints. VIPR security screening services may take place at special events or at transportation centers, such as subways and train stations. VIPR teams work with local security and law enforcement officials to supplement existing security resources, provide deterrent presence and detection capabilities, and introduce an element of unpredictability to disrupt potential terrorist planning activities.

The Contractor shall conduct VIPR security screening services in accordance with existing TSA security screening services procedures. All VIPR activities are planned and directed by the airport FSD. The COR or CO will provide direction and guidance to the Contractor regarding dedicated VIPR hours. The VIPR function may be performed on or off the airport premises, including but not limited to, special events and other transportation modes, as directed by TSA. Contractors shall be expected to provide transportation for Contractor personnel for each VIPR operation. VIPR operations may be conducted in inclement weather which may compel the use of raingear and cold weather clothing. The Contractor shall be responsible for all transportation and logistics costs associated with performing VIPR screening.

The Contractor will not be required to plan for the routine staffing, scheduling or management of VIPR, in the absence of any dedicated VIPR hours or services per the airport task order. VIPR shall remain as a valid security measure such that it shall be required of the Contractor if called for by TSA and enacted under the authority of the CO. The FSD or designee will provide all related scheduling and will direct the Contractor where and when to perform this security activity.

C.2.6. Additional Operational Requirements (This is an Option item and is not applicable unless the particular Option CLIN is exercised.)

TSA may direct the Contractor to participate in short-term airport pilot initiatives that adds to airport security screening services effectiveness. Additionally, the FSD or designee may also direct the Contractor to perform surge tasks that relate to immediate and short term increased threat levels. In the case of an FSD or designee directed activity, the CO must be notified the next business day for acceptance and approval of the changes required. The additional operational requirements CLIN may be used to cover activities in such cases.

The results of any pilot initiative may be evaluated by TSA to determine whether it warrants further implementation. The Contractor shall be advised that any such follow-on efforts will be implemented at the sole discretion of TSA. Prior authorization for pilots must be obtained via a modification in order to be reimbursed for services in this section. Failure to adhere to this requirement will result in actions taken to mitigate the non-compliance.

C.2.7. Continuity of Operations and Private Contractor Screeners

Task Order Requirement:

The Contractor shall be responsible for the continuity of operations in the performance of security screening services at the task order level. The Contractor is expected to anticipate, plan for and mitigate potential, limited staffing shortfalls caused by inclement weather, personnel readiness issues, and other foreseeable factors. The Contractor shall be responsible for their employees during emergency and reconstitution events.

The Contractor shall submit a Continuity of Operations (COOP) Plan, using the TSA provided template, after each task order award, indicating how they plan to continue operations and restore operations. See H.18. 5200.218.001 for additional information. This plan shall include the planning and execution of a Continuity of Operations (COOP) or NH-EOP Event Report. The Contractor shall have 100% of its employees, who have been on-board for at least thirty (30) days, participate in its COOP event(s).

Additionally, the Contractor shall produce and maintain documentation as evidence in the participation of its employees. The local TSA or airport event can be used instead of the Contractor creating their own event, as long as they have an opportunity for all employees to participate.

In the event of an emergency which would prompt a mandatory evacuation order, the Contractor shall follow policies and procedures as directed by TSA. Specifics regarding this requirement can be found in the SOPs / ODs which will be available after task order award and upon successful, individual completion of suitability determination.