HSTS0515RSPP047_IDIQ_RFP_A00001.pdf

Solicitation HSTS05-15-R-SPP047 – A00001

PART I – THE SCHEDULE

SECTION B – SUPPLIES or SERVICES & PRICES

B.1. DESCRIPTIVE DATA

B.2. GENERAL

B.3. CONTRACT LINE ITEMS, DESCRIPTIONS AND CEILING PRICES FOR THE 10 YEAR

PERIOD OF PERFORMANCE (ORDERING PERIOD)

B.4. MINIMUM/MAXIMUM QUANTITIES

B.5. INITIAL TASK ORDER – MINIMUM GUARANTEE

SECTION C – DESCRIPTION/SPECIFICATION

C.1 INTRODUCTION

C.1.1 Scope

C.1.2 Applicable and Referenced Information

C.2 PROVIDE SECURITY SCREENING SERVICES

C.2.1 Security Screening

C.2.2 Screening Operation Standards

C.2.3 Screening Staffing Guidance

C.2.4 Screening Incident Reporting

C.2.5 Layered Security Activities

C.2.6 Additional Operational Requirements

C.2.7 Continuity of Operations and Private Contractor Screeners

C.2.8 Handle Passenger and Baggage Claims

C.2.9 Reserved

C.2.10 Procedures for Lost and Unclaimed Personal Property

C.2.11 Procedures for Voluntarily Abandoned Property (VAP)

C.2.12 Procedures for Hazardous Materials

C.2.13 Customer Service and Inquiries

C.3 CONDUCT AIRPORT SERVICE TRANSITION

C.3.1 Transition Plan

C.3.2 Transition

C.3.3 Service Migration Plan

C.3.4 Post Award Conference

C.4 PROVIDE SCREENING PROGRAM MANAGEMENT

C.4.1 Program Management

C.4.2 Supervision

C.4.3 On-Boarding of New Screener Hires Overview

C.4.4 On-Boarding of New Hire Non-Screeners Overview

C.4.5 Workforce Incident Reporting

C.4.6 Risk Management

C.4.7 Government Furnished Facilities

C.4.8 Maintenance of Equipment

C.4.9 Consumables

C.4.10 Uniform Management and Appearance

C.4.11 Safety & Health Requirements

C.4.12 Travel

C.4.13 TSA Assessment Requirements for Screeners

C.5 CONDUCT SCREENER TRAINING

C.5.1 Screener Training

C.5.2 Other Training

C.5.3 Training Documentation

C.6 DELIVERABLES AND CERTIFICATIONS

C.6.1 Introduction

C.6.2 Deliverable Management

C.6.3 Address for Deliverables

C.7 SECURITY REQUIREMENTS

C.7.1 Security Clearance Requirements

C.7.2 Sensitive Information Requirements

C.7.3 IT Security Requirements

SECTION D – PACKAGING AND MARKING

D.1 PACKAGING AND MARKING

D.2 REPORTS AND OTHER DOCUMENTATION

D.3 REQUIREMENTS FOR MARKING SENSITIVE SECURITY INFORMATION (SSI)

D.4 SENSITIVE INFORMATION HANDLING

D.5 EXPORT-SENSITIVE DOCUMENT MARKING

D.6 EQUIPMENT REMOVAL

SECTION E – INSPECTION AND ACCEPTANCE

E.1 FAR CLAUSES INCORPORATED BY REFERENCE

E.2 INSPECTION AND ACCEPTANCE: GENERAL

E.2.1 Scope of Inspection

E.2.2 Basis of Acceptance

E.2.3 Review and Acceptance of Deliverables

E.3 CONTRACTOR PERFORMANCE MANAGEMENT PLAN (CPMP)

E.4 PERFORMANCE MONITORING

E.5 CPMP PERFORMANCE MEASURES

SECTION F – DELIVERIES OR PERFORMANCE

F.1 CLAUSES INCORPORATED BY REFERENCE

F.2 PERIOD OF PERFORMANCE

F.3 PLACE OF PERFORMANCE

F.4 DELIVERABLES SCHEDULE

SECTION G – CONTRACT ADMINISTRATION DATA

G.5200.243.001 CONTRACTING OFFICER (CO) (AUG 2013)

G.4202.242.002 SUBMISSION OF INVOICES (AUG 2013)

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 U.S. CITIZENS AND USE OF FOREIGN NATIONALS AND ALIENS ON TSA CONTRACTS . 75

H.2 QUALIFIED PRIVATE SCREENING COMPANIES

H.3 GOVERNMENT ISSUED KEYS, IDENTIFICATION BADGES, AND VEHICLE DECALS

H.4 TECHNICAL DIRECTION

H.5 COMPENSATION AND OTHER BENEFITS

H.6 CONTRACTOR SECURITY REQUIREMENTS

H.7 IDEAFACTORY

H.8 CONTRACTOR NON-COMPLIANCE WITH CONTRACT

H.9 ROLLING ADMISSIONS

H.5200.204.001 MAJOR BREACH OF SAFETY OR SECURITY (JUL 2015)

H.5200.204.002 PERSONNEL ACCESS (JUL 2015)

H.5200.204.003 NOTIFICATION OF CLASSIFIED CONTRACT (JUL 2015)

H.5200.204.004 REQUIREMENTS AND DUTIES FOR HANDLING SENSITIVE SECURITY

INFORMATION (SSI) (JUL 2015)

H.5200.212.001 COMMERCIAL APPLICABILITY (JUL 2015)

H.5200.216.001 TASK AND DELIVERY ORDER OMBUDSMAN (JUL 2015)

H.5200.216.002 COST-REIMBURSEMENT TYPE CONTRACT, COST PLUS FIXED FEE

COMPLETION OR TERM FORM DESIGNATION (JUL 2015)

H.5200.218.001 CONTINGENCY AND/OR CONTINUITY OF OPERATIONS SUPPORT OF

TRANSPORTATION SECURITY ADMINISTRATION OPERATIONS (JUL 2015)

H-5200-218.002 CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES (JUL 2015)

H.5200.222.001 INSTRUCTIONS TO CONTRACTOR REGARDING NON-DISPLACEMENT OF

QUALIFIED WORKERS UNDER SERVICE CONTRACT LABOR STANDARDS-AFFECTED

CONTRACTS. (JUL 2015)

H.5200.223.001 WORKPLACE VIOLENCE PREVENTION (JUL 2015)

H.5200.223.002 SECTION 504 COMPLIANCE (JUL 2015)

H.5200.224.001 DISCLOSURE OF INFORMATION (JUL 2015)

H.5200.224.002 CONTROLLED UNCLASSIFIED INFORMATION DATA PRIVACY AND

PROTECTION (JUL 2015)

H.5200.224.003 SECURITY OF SYSTEMS HANDLING PERSONALLY IDENTIFIABLE

INFORMATION AND PRIVACY INCIDENT REPONSE (JUL 2015)

H.5200.228.001 INSURANCE FOR CONTRACTOR PERFORMANCE AT THE AIRPORT (JUL 2015).. 99

H.5200.231.001 TRAVEL AND PER DIEM (APPLICABLE TO COST REIMBURSEMENT AND T&M

TYPE CONTRACTS ONLY) (JUL 2015)

H.5200.232.001 “INCREMENTAL FUNDING UNDER A CONTINUING RESOLUTION AFFECTING

THIS CONTRACT” (JUL 2015)

H.5200.232.002 ALLOTMENT OF FUNDS (JUL 2015)

H.5200.236.001 PERMIT REQUIREMENTS FOR CONTRACTOR WORK AT AIRPORTS (JUL 2015) 103

H.5200.237.003 SECURITY REQUIREMENTS FOR CONTRACTOR EMPLOYEES PERFORMING AT

OR IN AIRPORT LOCATIONS (JUL 2015)

H.5200.237.004 CONTRACTOR RESPONSIBILITY, CONDUCT AND PERFORMANCE UNDER TSA

SERVICE CONTRACTS (JUL 2015)

H.5200.239.002 SPECIAL INFORMATION TECHNOLOGY CONTRACT SECURITY REQUIREMENTS

(JUL 2015)

H.5200.245.003 GOVERNMENT FURNISHED PROPERTY FOR USE DURING AN EMERGENCY

EVENT (JUL 2015)

H-5200.245.004 CONTRACTOR PROVIDED MEDICAL COUNTERMEASURES AND PERSONAL

PROTECTIVE EQUIPMENT (JUL 2015)

PART II – CONTRACT CLAUSES

SECTION I – CONTRACT CLAUSES

I.1 CLAUSES INCORPORATED BY REFERENCE

I.2 FAR CLAUSES INCORPORATED IN FULL TEXT

52.216-18 Ordering (OCT 1995)

52.216-19 Order Limitations (OCT 1995)

52.216-22 Indefinite Quantity (OCT 1995)

52.217-8 Option to Extend Services (NOV 1999)

52.217-9 Option to Extend the Term of the Contract (MAR 2000)

HSAR CLAUSES INCORPORATED BY REFERENCE

HSAR CLAUSES INCORPORATED IN FULL TEXT

PART III – LIST OF DOCUMENTS, EXHIBITS, & OTHER ATTACHMENTS

ATTACHMENT 1 SECTION B

ATTACHMENT 2 J.1 STAFFING PLAN TEMPLATE

ATTACHMENT J.2 SAFETY ACT BLOCK DESIGNATION NOTICE

ATTACHMENT J.3 SUITABILITY DETERMINATIONS

J.3.1 Suitability Determination Requirements For Contract Screeners

J.3.2 Suitability Determination Requirements For Non-Screeners

ATTACHMENT J.4 SPP ASSESSMENT AND ON BOARDING

ATTACHMENT J.5 TRAINING PLAN TEMPLATE AND REQUIREMENTS

J.5.1 Training Requirements

J.5.2 Screener Re-certification

J.5.3 SPP Security Training Instructor Requirements

J.5.4 Training Plan Template

ATTACHMENT J.6 ESTIMATED CONSUMABLES LIST

ATTACHMENT J.7 ACRONYMS AND DEFINITIONS

J.7.1 ACRONYMS

J.7.2 DEFINITIONS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

SECTION K - OFFEROR REPRESENTATIONS AND CERTIFICATIONS

K.1 GENERAL

K.2 FAR CLAUSES INCORPORATED BY REFERENCE

K.3 FAR CLAUSES INCORPORATED IN FULL TEXT

K.4 HSAR CLAUSES INCORPORATED IN FULL TEXT

K.5 AFFIRMATION OF COMPLETED REPRESENTATIONS AND CERTIFICATIONS IN SAM .. 150

K.6 REQUIREMENTS FOR CERTIFICATION OF U.S. AND / OR U.S. SUBSIDIARIES OF A

FOREIGN OWNED COMPANY

K.7 CERTIFYING COMPANY OFFICIAL

SECTION L – INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L.1 CLAUSES INCORPORATED BY REFERENCE

L.2 CLAUSES INCORPORATED BY FULL TEXT

L.3 GENERAL PROPOSAL PREPARATION AND INSTRUCTIONS

L.4 REQUEST FOR CLARIFICATION

L.5 PROPOSAL SUBMISSION REQUIREMENTS

L.5.1 VOLUME I: Technical Proposal

L.5.1.1 FACTOR 1: Transition and Workforce Management Approach

L.5.1.2 FACTOR 2: Program Management and Team Organizational Approach

L.5.1.3 FACTOR 3: Logistics Management Approach

L.5.1.4 FACTOR 4: Past Performance

L.5.2 VOLUME II – Price/Cost Proposal

L.5.2.1 REQUIRED PROPOSAL COMPLIANCE INFORMATION

L.5.2.2 FACTOR 5: PRICE/COST

L.6 SENSITIVE SECURITY INFORMATION (SSI)

L.7 TASK ORDER SOLICITATIONS

L.8 SUBMISSION OF PROPOSALS

SECTION M – EVALUATION FACTORS FOR AWARD

M.1 CLAUSES INCORPORATED BY REFERENCE

M.2 BASIS OF AWARDS

M.3 EVALUATION FACTORS

M.3.1 Factor 1: Transition and Workforce Management Approach

M.3.2 Factor 2: Program Management Approach and Team Organizational Approach

M.3.3 Factor 3: Logistics Management Approach

M.3.4 Factor 4: Past Performance

M.3.5 Factor 5: Price/Cost

M.4 SEPARATE CO DETERMINATION(S)

PART I – THE SCHEDULE

SECTION B – SUPPLIES or SERVICES & PRICES

B.1. DESCRIPTIVE DATA

The authority for the award and administration of the Transportation Security Administration (TSA), Screening Partnership Program (SPP) Indefinite Delivery, Indefinite Quantity (IDIQ) Contracts, and the delegation of authority for the award and administration of task orders under these contracts, is defined in

Section G.

B.2. GENERAL

The Contractor shall provide, in accordance with this contract and all attachments thereto, all management, supervision, labor, facilities, and materials necessary to perform the services on an

Indefinite Delivery, Indefinite Quantity basis. Task Orders shall be issued under the IDIQ Statement of

Work (SOW), and may be issued on a Cost Reimbursement (CR), Time and Materials or Firm Fixed

Price (FFP) basis, or any combination of the above task order types.

B.3. CONTRACT LINE ITEMS, DESCRIPTIONS AND CEILING PRICES FOR THE 10

YEAR PERIOD OF PERFORMANCE (ORDERING PERIOD)

The Contractor shall provide the services as specified in the SOW during the ten (10) year ordering period. The IDIQ contracts will not include option periods. Task Orders will be issued in accordance with the IDIQ contract requirements, terms and conditions, and will be negotiated on either a Firm Fixed Price

(FFP), Time and Material (T&M), Cost Reimbursement (CR) basis, or any combination of the above.

Task Order CLINs will be tailored to the specific airport requirement.

CLIN SUPPLIES/SERVICES UNIT

UNIT PRICE

(U.S. Dollars)

CONTRACT

CEILING

Airport Security Screening Services.

Includes all labor and associated costs.

Task Order specific

Task Order specific $3,300,000,000.00

Initial Task Order – Minimum

Guarantee, section B.5: “Independent

Staffing Strategy”

Task Order specific $5,000 N/A

The contract ceiling is inclusive of all potential task orders, across all contract holders.

B.4. MINIMUM/MAXIMUM QUANTITIES

As referred to in paragraph (b) of FAR clause 52.216-22, Indefinite Quantity, the minimum and maximum quantities for this contract are as follows:

MINIMUM: The government will issue task orders for the services specified in the contract, at the minimum value of $5,000, which is equal to the minimum task order guarantee in section B.5, for each individual IDIQ contract award.

MAXIMUM: The government will issue task orders for the services specified in the contract, up to the maximum value of $3.3 billion, which is the maximum value of task order awards that can be awarded under this requirement, across all of contract holders.

B.5. INITIAL TASK ORDER – MINIMUM GUARANTEE

All IDIQ contract awardees will be required to participate in an Industry Partner Collaboration event.

Key Personnel will be required to participate in this event, and must successfully pass TSA adjudication of personnel access to Sensitive Security Information (SSI). The Offeror may submit up to 4 Key

Personnel to be vetted to receive SSI in order to be identified as a task order awardee specific to this minimum guarantee. See HSAR 3052.215-70 Key Personnel or Facilities. (DEC 2003).

The minimum guarantee award amount will be satisfied for each IDIQ contract awardee, through the issuance of this initial task order award in the amount of $5,000.

Contracts awarded through H.9 “Rolling Admissions”, will be awarded the minimum guarantee task order. The Industry Collaboration event will either be held on an individual awardee basis or if multiple awards are made, in a collaborative group setting. The Government reserves the right to award, and provide funding for, additional Industry Partner Collaboration events during the IDIQ ordering period.

[END OF SECTION]

SECTION C – DESCRIPTION/SPECIFICATION

C.1 INTRODUCTION

The mission of the Transportation Security Administration (TSA) is to protect the Nation’s transportation systems to ensure freedom of movement for people and commerce. In support of that mission, the

Screening Partnership Program (SPP) screens passengers and baggage (including cargo screened as baggage) at commercial airports for explosives, weapons, and other prohibited items through the use of a private, contract screening workforce under Federal oversight. The SPP was established under the

Aviation and Transportation Security Act (ATSA) of 2001 as amended by successive law, including the

FAA Modernization and Reform Act of 2012.

SPP has established the following guiding program principles:

Security is paramount: Screening services will be performed at a level equal to or greater than the level provided by Federal government personnel, comply with Federal screening standard operating procedures, and be conducted by an American owned and operated company.

Cost management is a core value: Program activities will be conducted in a cost-efficient manner and contract costs will be competitive with equivalent Federal screening operations.

Integrity and professionalism strengthen security: Duties will be performed in a manner that honors the customer and TSA’s core values.

Teamwork is essential to success: Partnering with industry and internal stakeholders to achieve program goals and objectives is vital to providing the most effective security in the most efficient manner.

TSA does not use the terms “partner” and “partnership” as legal terms but only to describe an open, collaborative working relationship. Nothing in the contract or Statement of Work (SOW) shall be construed as a joint partnership or joint venture between the Government and the Contractor. The

TSA/Contractor partnership will reflect the attributes of an open, collaborative, and customer-oriented professional relationship. However, the Contractor remains responsible for providing Airport Security

Screening Services that meet the requirements of the TSA.

C.1.1 Scope

The Contractor shall provide all of the Airport Security Screening Services within the framework of the

TSA-provided guidance, oversight, directives, training, performance measurements and required deliverables for each subsequent task order and all operational directives as provided.

All Airport Security Screening Services conducted within this SOW shall be done in accordance with

TSA standard operating procedures (SOPs), Operational Directives (ODs), and the critical elements in the

TSA Security Operations Common Operating Approach related to screening functions. Airport Security

Screening Services include, but are not limited to:

Screening persons both entering and inside an airport’s sterile area;

Screening baggage and other items destined for an aircraft or airport’s sterile area;

Travel document checking (TDC);

Executing security activities on and off airport grounds, also known as layered security programs, such as Visible Intermodal Prevention and Response (VIPR) screening, Playbook, and Screening of

Passengers by Behavior Detection & Analysis (BDA);

Security Training;

Preventative maintenance of designated screening equipment;

Temporary screening for pilots and surge requirements (as needed); and

Screening workforce management.

Airport Security Screening Services shall be performed at a level equal to or greater than the level provided by Federal government personnel, as defined in C.2.1. The Airport Security Screening Services shall prevent the introduction of prohibited articles into the sterile areas.

TSA screening procedures may include the use of animals such as canines or other animals at the airport.

The Contractor shall perform security screening and coordination activities alongside these animals and their federal handlers, or any other DHS/TSA security personnel, if required by the Government.

Given the dynamic and changing nature of airport infrastructure and operations, the Contractor shall conduct Airport Security Screening Services at all current, future, and reconfigured TSA established passenger and baggage screening locations at the airport(s).

In addition to providing Airport Security Screening Services, the Contractor shall be responsible for conducting airport transition, data management and security, program and personnel management and claims management. The SPP will work with the Contractor and other TSA stakeholders to integrate best practices and lessons learned from Federal screening operations and previous contracts in order to continuously seize improvement opportunities.

C.1.2 Applicable and Referenced Information

The following regulations, policies, and procedures in Table 1 below are applicable to the security screening operation at each airport for which a task order is awarded. Guidance documents are often added, revised or eliminated based on policy and procedural changes. The Contractor shall be responsible for adherence to all updated references which impact their ability to execute the IDIQ contract and/or a task order under the IDIQ contract. The documents listed are either available on the TSA public website, or will be made available by the Contracting Officer’s Representative (COR) or other TSA staff.

Access to certain documents cannot be granted until the IDIQ contract has been awarded and an individual’s pre-hire suitability determination has been approved. After contract award, the Contractor shall provide the COR with the names, email address, and last 4 digits of the Social Security Number of the individuals requiring access. The access request will be submitted to the Program Management Office

(PMO) for processing. The Contractor will be notified by the PMO when access has been granted.

The documents listed below are referenced in the SOW and other sections of the solicitation:

Table 1: Applicable and Referenced Information

Title/Description

Aviation and Transportation Security Act (ATSA) of 2001

FAA Modernization and Reform Act of 2012

Executive Order 12829, National Industrial Security Program (6 Jan 1993)

Executive Order 13526, Classified National Security Information (29 Dec 2009)

Classified National Security Information Implementing Directive No. 1 (22 Sep 2003)

National Industrial Security Program Office Manual (NISPOM) (28 Feb 2006)

DHS Instruction 121-01-011, DHS Administrative Security Program

Service Contract Labor Standards (formerly known as the Service Contract Act (1965))

Management Directives can be found on the Web by accessing the TSA public website at http://www.tsa.gov/research-center/management-directives, and via the DHS website.

TSA will provide SOPs and Operational Directives (ODs) as Government Furnished Information (GFI) to

Contractor staff after IDIQ contract award and upon successful individual completion of suitability determination per Attachment J.3, Suitability Determinations.

C.2 PROVIDE SECURITY SCREENING SERVICES

C.2.1 Security Screening

The Contractor shall provide security screening at TSA established passenger, baggage, and aviation direct access checkpoints with approved, fully-trained personnel to TSA standards. The list below is not all inclusive. As part of Airport Security Screening Services, the Contractor, under the direction of TSA shall:

Screen persons and property both entering and inside the airport’s designated area;

Screen baggage and other items destined for an aircraft or airport’s sterile area;

Prevent, as directed by TSA, persons from entering an airport’s sterile area from exit lanes;

Check travel documents of passengers entering an airport’s sterile area for authenticity, ID and required designated markings; and

Immediately report all security issues, incidents or concerns to the local designated TSA

Federal Tort Claims Act (FTCA) (25 Jun 1948)

Homeland Security Act of 2002 – SAFETY Act

Rehabilitation Act of 1973

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1910, Occupational Safety and

Health Standards

Occupational Safety and Health Administration (OSHA) standards 29 CFR 1904, Recording and

Reporting Occupational Injuries and Illness

TSA Financial Management Manual

TSA MD 200.7 Records Management Program

TSA MD 200.8 Records Management Files Classification System

TSA MD 200.9 Vital Records Program

TSA MD 200.51, Disposition of Lost and Unclaimed Personal Property Found in TSA-Occupied Space

TSA MD 200.52, Care, Handling, and Disposition of Voluntarily Abandoned Property

TSA MD 1100.73-2, TSO Dress and Appearance Responsibilities

TSA MD 1900.8, Transportation Security Officer Training And Initial Certification Programs

TSA MD 2800.7, TSA Headquarters (HQ) Access Control and Issuance of TSA HQ Photo Access Pass

TSA MD 2800.71, TSA Headquarters Access Control

TSA MD 1400.3 Information Technology Security

DHS MD 4300A Sensitive Systems Handbook

DHS IT Security Architecture Guidance Volumes 1, 2 and 3

DHS/TSA System Lifecycle (SLC)

TSA MD 2400.1, Occupational Safety and Health Program

Continuity Guidance Circular 1 (CCG1), Continuity Guidance for Non-Federal Agencies.” (January 2009)

TSA’s National Training Plan (NTP) (updated quarterly on the TSA Online Learning Center) http://www.tsa.gov/research-center/management-directives representative. The local Federal Security Director or designee maintains responsible for security at the screening locations.

Comply with all TSA Airport Security Screening Services directives, guidance and policies.

The Contractor shall meet the complex operational requirements of today’s airport environment, to include providing screening services for delayed or unplanned commercial passenger flights, planned public charters, layered screening activities and exceeding the minimum throughput of the screening checkpoint by staffing in a manner that minimizes customer wait times while leveraging the use of TSA’s screening technology to meet or exceed TSA’s rates and standards.

C.2.1.1 Passenger Screening

The Contractor shall operate security screening checkpoints so that all TSA screening Operational

Procedures, Directives and directions are complied with at all times. TSA may modify checkpoint procedure or configuration in conjunction with the implementation of risk-based security initiatives. In the event such modifications change the hourly throughput per lane, the Contractor shall follow the throughput standard for that new procedure or configuration for planning and operational purposes.

Unless otherwise specified in an individual task order, the security screening operations will commence no later than two hours prior to the first flight associated with that screening area and maintain screening capabilities until the last flight has left the airport (wheels up). The Contractor shall plan to open and close screening locations consistent with this requirement.

If requested by the COR or TM, the Contractor shall provide the COR and/or TM verbal notification on how it intends to operate passenger screening checkpoints to include checkpoint opening and closing times, lane opening and closing, staff assigned, and times and locations where the Contractor expects hourly throughput demand to exceed capacity prior to execution.

The Contractor may be required to participate in TSA Risk Based Security (RBS) initiatives such as

Managed Inclusion, Real Time Threat Assessment, and others at the discretion of local TSA management.

The Contractor may be required to relocate GFE and other items (example: ETD machines and stanchions) at the screening areas as requested by the COR or TM to support security operations. This requirement is limited to equipment weighing no more than 50lbs and which stays within the airport grounds.

C.2.1.2 Baggage Screening

The Contractor shall staff and operate all screening locations in a manner so that all bags are screened, to include the resolution of security alarms, in time to make their intended flight. The Contractor must also consider the system configuration and operator time-out rates when an inline system is used to ensure the screening room is sufficiently staffed to minimize system time-outs. The Contractor shall plan to open and close baggage screening locations consistent with this requirement.

The Contractor shall ensure checked baggage which has been screened can be visibly and readily identified by screening and airport stakeholders. The approach shall not result in baggage being permanently marked, damaged, or susceptible to being misrouted or lost.

If requested by the COR or TM, the Contractor shall provide the COR and/or TM verbal notification on how it intends to operate baggage screening locations to include opening and closing times, staff assigned, and supervision, and resolution tables operating prior to execution.

C.2.1.3 SOP Implementation and Compliance

The Contractor shall implement all applicable TSA SOPs, directives, policies, and updates as directed by the COR. For the sake of these requirements, the term “SOP” includes ODs and other guidance where they contain operational screening procedures and direction within the scope of work. The Federal

Security Director (FSD) is responsible for oversight of security screening services and the dissemination of security information, including SOPs, at the airport. During urgent and compelling security events, the

Contractor shall immediately implement security screening-related direction within the scope of work upon receipt of such direction from the COR, or FSD. The Contractor shall make immediate and persistent attempts to inform the CO of the direction (and the COR if originating from the FSD) and of

Contractor actions to comply.

The Contractor shall follow all TSA operating procedures when conducting security screening. The COR will provide the Contractor with SOP revisions as soon as they are made available. The Contractor is responsible to maintain at least one current set of all procedure documents at each location.

Implementation of changes will be coordinated with the COR and the Contractor, and involve the FSD as needed. The Contractor shall adhere to the minimum staffing positions and activities as defined in the checkpoint, baggage and screening management SOPs. In the rare event circumstances are warranted, the

Contractor may deviate from the positions and activities outlined in the SOPs only with express written permission from the CO and in times of security threats or emergencies, with permission from the FSD and or the FSD designee. If the permission originates directly from the FSD or FSD designee, the

Contractor shall make immediate and persistent attempts to inform the CO or COR of the change, and of

Contractor actions to maintain security standards while minimizing the level of deviation. These requirements for deviation permission and notification are supplemental to any specific processes in SOPs to request deviation, alternate procedures or waivers.

The Contractor shall provide a detailed review of the SOPs as part of each employee's initial training and each time a SOP is modified. No employee shall be assigned to screening duties unless he/she is thoroughly knowledgeable of the SOPs and is certified by the Contractor in accordance with TSA standards to perform the assigned duties.

C.2.1.4 Technical Communication

An airport’s Federal Security Director or the designated representatives are the responsible party for the final security decisions within the screening operations at that airport. The Contractor shall coordinate with the local representative and adhere to the required incident reporting process as defined by the

Federal Security Director. The required notification to the CO or COR shall be completed after the local notification process. The Contractor shall provide daily operational communications in a means that is mutually acceptable by the local security director and themselves that includes no less than the review of the daily performance metrics, any security incidents or concerns with seasonal and event planning.

The Contracting Officer or the designated representatives are the responsible party for all contractual considerations. The Contractor shall coordinate all contractual deliverables and the monthly PMR to report the status of the performance in accordance with the templates and information provided. Any changes or other contractual documentation must be coordinated with the Contracting Officer or designated representative.

C.2.2 Screening Operation Standards

In accordance with 49 U.S.C. §44920, the level of screening services and protection provided at the airport under the contract will be equal to or greater than the level that would be provided at the airport by

Federal Government personnel. Therefore the Contractor shall perform equal to or better than the Federal

Government in aspects pertaining to this SOW. In furtherance of the statute, and at a minimum for each airport under the scope of this SOW as clarified in the performance monitoring plan:

The Contractor shall meet or exceed the average first time pass rate for certification testing of all airports in the same category for the preceding fiscal year.

The Contractor shall meet or exceed the average score on Presence, Advisements, Communication, and Execution (PACE) testing of all airports in the same category.

The Contractor shall achieve a TBD percent or greater compliance rate with the administrative component of the applicable SOPs.

The Contractor shall meet all of the indicated requirements of the Management Objective Report and other operational measurement tools utilized by TSA as listed in the Contractor Performance

Monitoring Plan (CPMP).

The Contractor shall meet or exceed the TSA’s equipment utilization goal at each screening location, if applicable. (Equipment utilization goals shall be provided as developed. Changes to existing or new utilization goals shall be considered within scope as they do not affect TSA staffing protocols.)

Failure to perform equal to or greater than the level that would be provided at the airport by Federal

Government personnel will result in Government action up to and including contract termination.

Additionally, the TSA reserves the right to review applicable performance measures, and the Contractor shall comply with TSA requests for improvement.

The Contractor Performance Monitoring Plan (CPMP) will be used to ensure the Contractor is compliant with contract requirements. The Contractor shall meet or exceed the level of performance established by the CPMP. Consistent with 49 CFR, the Contractor shall also meet or exceed federal screener performance averages when such performance information exists. Failure to meet the minimum levels of quality will result in Government action up to and including contract termination.

Private Screening Companies’ compliance with all legal standards and contract requirements will be monitored throughout the period of performance. If a Contractor is not in compliance with the AQL for any of the Performance Measures any other requirement specified in the SOW may result in a Contractor

Improvement Report (CIR).

The Contractor shall submit a Corrective Action Plan (CAP) to the CO upon receipt of a CIR within the time frame identified within the CIR. After approval by the CO, the Contractor shall implement the CAP under close supervision from local TSA. Upon reaching a level of performance that meets the Acceptable

Level for the Performance Measure, the Contractor is to submit a letter of compliance that will reviewed by the TSA.

If a CIR or CAP involves security flaws or failures, it shall be labeled and handled as SSI.

C.2.3 Screening Staffing Guidance

The Contractor shall adhere to staffing and supervisory guidelines established in the TSA SOPs and ODs in order to provide the required level of staffing and supervision for daily security screening operations.

In cases where an SOP or OD reads “should” or “must” the Contractor shall interpret that guidance as

“shall,” unless clarification is provided in writing by the CO or COR.

C.2.4 Screening Incident Reporting

The Contractor shall immediately notify the local TSA representative, as determined by the FSD, and law enforcement of all security incidents in accordance with TSA SOPs. The Contractor shall also provide a detailed written report within 24 hours to the CO.

C.2.5 Layered Security Activities

The Contractor shall conduct layered security activities in accordance with TSA SOPs and as directed by

TSA. Layered Security Activities include:

Playbook activities;

Visible Intermodal Prevention and Response (VIPR); and

Screening Behavior Detection & Analysis (BDA).

The individual task orders will contain the required hours for each activity. Circumstances may dictate unplanned or short notice security activities such as additional Playbook activities, VIPR operations, or other screening activities at temporarily established locations. The Contractor shall comply with this direction by modifying operational plans in collaboration with the TM without impacting the overall requirements of the contract. The COR and/or TM may temporarily relieve the Contractor of wait time and staffing requirements to accommodate these events if needed.

As threats evolve, TSA layered security activities may evolve as well. The nature of modifications to the layered security activities listed in this SOW cannot be anticipated; program names may change; and programs may be changed, added, or ended.

The Contractor shall coordinate efforts with COR and/or TM to meet readiness and security objectives in response to airport threats and vulnerabilities. The requirements for layered security fall within the purview of TSA security screening operations and are included in the estimated level of effort.

C.2.5.1 Playbook Activities

The Playbook concept is designed to create a transportation security system that increases unpredictability, thereby frustrating terrorist plans and potentially deterring attacks. Playbook “plays” are security activities conducted within the airport designed to enhance the security provided by passenger and baggage screening. Playbook is a strategy that provides increased security while relying on existing resources and authorities. Unforeseen Playbook activities may be required in reaction to special events or threats.

In the absence of any dedicated Playbook hours or services per the airport task order, the Contractor will not be required to plan for the routine staffing, scheduling or management of Playbook. Playbook shall remain as a valid security measure such that the execution of Playbook “plays” shall be required of the

Contractor if called for by TSA. The FSD or designee will provide all related scheduling and will direct the Contractor where and when to perform this security activity.

C.2.5.2 Visible Intermodal Prevention and Response (VIPR)

VIPR is a program that provides security screening at locations other than the airport passenger and baggage checkpoints. VIPR screening may take place at special events or at transportation centers, such as subways and train stations. VIPR teams work with local security and law enforcement officials to supplement existing security resources, provide deterrent presence and detection capabilities, and introduce an element of unpredictability to disrupt potential terrorist planning activities.

The Contractor shall conduct VIPR screening in accordance with existing TSA screening procedures. All

VIPR activities are planned and directed by the airport FSD. Direction to the Contractor regarding dedicated VIPR hours will come from the COR or CO. The VIPR function may be performed on or off the airport premises, including, but not limited to, special events and other transportation modes, as directed by TSA. Contractors will be expected to provide transportation for Contractor personnel for each

VIPR operation. VIPR operations may be conducted in inclement weather which may compel the use of raingear and cold weather clothing. The Contractor shall be responsible for all transportation and logistics costs associated with performing VIPR screening within airport premises.

In the absence of any dedicated VIPR hours or services per the airport task order, the Contractor will not be required to plan for the routine staffing, scheduling or management of VIPR. VIPR shall remain as a valid security measure such that it shall be required of the Contractor if called for by TSA and enacted under the authority of the Contracting Officer. The FSD or designee will provide all related scheduling and will direct the Contractor where and when to perform this security activity.

C.2.5.3 Behavior Detection & Analysis (BDA)

BDA is designed to detect individuals exhibiting behaviors that indicate they may be a threat to aviation and/or transportation security. BDA activities can only be performed by Behavior Detection Officers

(BDO) or those who are trained and certified to identify potentially high-risk individuals based on involuntary physical and psychological reactions. The program is a derivative of other successful behavioral analysis programs that have been employed by law enforcement and security personnel both in the U.S. and around the world. Personnel serving in the role of BDO must have at least one year of experience as a qualified screener and must complete BDO specific training.

The Contractor shall provide trained BDOs to conduct BDA and BDO Playbook at the airport specific levels provided in the individual task orders. The Contractor shall execute 98 percent or more of all BDO activities in the time and manner directed by the COR and/or the TM. The TSA will provide the

Contractor with a plan of BDO activities (both Playbook and regular BDA). Given the dynamic nature of the airport, unforeseen BDO Playbook activities may be required in reaction to special events or threats.

These activities will be accomplished within scope by managing other aspects of the operation through coordination with the COR and/or the TM without detriment to other aspects of the Contractor’s performance. BDA is conducted per TSA SOPs and under the direction of the FSD. Guidance to the

Contractor regarding BDA will come from the COR and/or the TM.

Irrespective of any Contractor-specific naming conventions, the Contractor shall ensure each of its behavior detection positions align to one of the following TSA equivalent designations for compensation and staff reporting purposes: Behavior Detection Officer, Lead Behavior Detection Officer (LBDO) and

Supervisory Behavior Detection Officer (SBDO). Of the LBDO and SBDO positions, the Contractor shall assign a minimum of one SBDO-equivalent to the contract for functional coordination with TSA personnel, including the local FSD staff and the Behavior Detection Analysis (BDA) Program via the

TM, COR, or CO.

In the absence of any dedicated BDA hours or services per the airport task order, the Contractor will not be required to plan for the routine staffing, scheduling or management of BDA.

C.2.6 Additional Operational Requirements

TSA may direct the Contractor to participate in short-term airport pilot initiatives that adds to airport security screening effectiveness. Additionally, The FSD may also direct the Contractor to perform surge tasks that relate to immediate and short term increased threat levels. These tasks shall be implemented only if directed in writing by the Contracting Officer. In the case of an FSD directed activity, the

Contracting Officer must be notified the next business day for acceptance and approval of the changes required. The Additional Operational Requirements CLIN may be used to cover activities in such cases.

The results of any pilot initiative may be evaluated by the Government to determine whether it warrants further implementation. The Contractor is advised that any such follow-on efforts will be implemented at the sole discretion of the Government. Prior authorization for pilots must be obtained via a modification in order to be reimbursed for services in this section. Failure to adhere to this requirement will result actions taken to mitigate the non-compliance.

C.2.7 Continuity of Operations and Private Contractor Screeners

Task Order Requirement:

The Contractor shall be responsible for the continuity of operations in the performance of screening services at the task order level. The Contractor is expected to anticipate, plan for and mitigate potential, limited staffing shortfalls caused by inclement weather, personnel readiness issues, and other foreseeable factors.

The Contractor shall submit a Continuity of Operations (COOP) Plan for each airport Task Order indicating how they plan to continue operations and restore operations. See H.5200.218.001 for additional information. This plan shall include the planning and execution of an annual COOP exercise that all employees and officers shall participate in. The local TSA or airport exercise can be used instead of the

Contractor creating their own exercise as long as they have an opportunity for all employees to participate. This plan shall also include at a minimum the location specific actions for:

Readiness and Preparedness

Activation and Relocation

Continuity of Operations

Reconstitution

In the event of an emergency which would prompt a mandatory evacuation order, the Contractor shall follow policies and procedures as directed by TSA. Specifics regarding this requirement can be found in the SOPs / ODs which will be available after contract award and upon successful, individual completion of suitability determination. The Contractor must be able to demonstrate the ability to complete an employee recall capability to account for screening and management resources, both for personal accountability and for emergency operational purposes on a quarterly basis.

Private contract screeners may need to perform the security screening services in this SOW during times of emergency to meet transportation security requirements and ensure public safety. The Contractor shall follow TSA instructions in the event that screening operations are required in an emergency. In support of such a contingency, the Contractor shall conduct recall and emergency readiness drills contained in

DHS/TSA guidance.

The Contractor shall secure the screening area per SOPs in the event of an emergency requiring the cessation of screening operations. The Contractor shall also follow TSA direction and take reasonable precautions, according to the nature of the emergency, to protect TSA property, equipment and all SSI.

The Contractor shall submit an Annual COOP Exercise Report for each airport, in its own format, detailing the scenario executed, results, and lessons learned of the exercise performed. The report shall be submitted regardless of whether the exercise scenario was managed by the Contractor or TSA and indicate a list of participating employees in each exercise.

C.2.8 Handle Passenger and Baggage Claims

The Contractor shall document, address, and resolve passenger claims related to the security screening process and baggage handling within sixty days from claim receipt. The Contractor shall not use the

Government Standard Form (SF) 95 for the submission of claims. Claim resolutions may include approvals, denials, settlements, and/or payments made to the passenger. A Passenger and Baggage

Claims Management Plan pertaining to this requirement shall be submitted with the IDIQ proposal. If applicable, the Contractor shall deliver airport specific chapters or addendums to its Passenger and

Baggage Claims Management Plan after task order awards.

The Passenger and Baggage Claims Management Plan must include:

The Contractor’s own Notice of Inspection (NOI) for SPP PMO and TSA Claims Management

Branch (CMB) / Office of Chief Counsel (OCC) approval, absent of any TSA insignia or reference, and which includes an appropriate toll-free number and website/e-mail address for passengers to obtain claims submission information and has the ability for a unique identifier that is not PII that indicates who completed to the inspection/bag search;

The Contractor’s letters of acceptance and denial of claims for CMB/OCC review;

The Contractor designed claims submission form and instructions;

Procedures for handling claims for lost or damaged personal property as well as claims for personal injury or wrongful death;

Procedures for reconsideration or appeals; and

A website link to be included on the TSA Claims Management and TSA SPP websites.

Task Order Requirement:

For each Task Order the Contractor shall perform and supplement its Passenger and Baggage

Claims Management Plan with an analysis of airport-respective state tort law including, at the minimum, statute of limitations, notice requirements (if any), elements of negligence, status and applicability of res ipsa loquitur with respect to checked baggage claims, comparative vs.

contributory negligence standards, applicable defenses, measure of damages, not necessarily in the foregoing order.

Standards for claims processing:

(a) While the TSA wants to ensure that claims of passengers at airports are dealt with fairly and promptly, the resolution of passenger and baggage claims is a matter of state law and must be resolved between the Contractor and the claimant. If a claimant files a claim with the TSA, it will be referred to the Contractor for processing. The Contractor will then process all passenger and baggage claims in accordance with its Claims Plan and applicable state tort law.

(b) The limitation of liability under the Federal Tort Claims Act (FTCA) specifies that TSA will not pay for claims under the contract unless TSA employees are at fault. The FTCA creates liability only for acts or omissions of an employee of the Government “while acting within the scope of his office or employment.”, except as covered by the FTCA, the payment of claims is not an allowable cost directly or indirectly under the contract.

(c) The Contractor shall insert a Notice of Inspection (NOI) into a passenger’s baggage if it is selected for search. The Contractor shall obtain approval from TSA regarding the content of the notice before using the NOI. The NOI shall not reference TSA or contain any TSA insignia. The NOI shall reference the contract as the authority under which inspection of passenger baggage is authorized. The NOI should contain a non PII marking that can be used to identify the officer(s) searching the bag. The NOI shall provide information on how to obtain a claim submission form, which shall be a Contractor-created form separate from the Standard Form 95.

(d) TSA reserves the right to audit the Contractor’s claims processing at any time.

(e) TSA requires the Contractor comply with the following when dealing with claims:

Hold claim information for a minimum of two years.

Support a claim resolution period of 60 days, with the exception of extraordinary circumstances

(e.g. further adjudication).

Claims plan shall include reconsideration or appeals procedures.

Claims plan shall cover claims for lost or damaged personal property as well as claims for personal injury or wrongful death.

The Contractor shall provide a Claims Status Report that includes: airport name, Contractor name, claim dates, all approvals, denials, settlements and amounts, and the number of pending claims and amounts that require further adjudication. Reports submitted to the COR by email shall use the following format in the subject line: [Airport code] / [Contractor] / [Reporting Period] (e.g. SFB / J. Doe Security / FY14Q4).

Upon request of the COR, the Contractor shall provide full details of each claim. The Contractor shall submit the report on a template if one is provided by TSA and shall be included in the monthly Program

Management Reviews. Claims information shall be held by the Contractor for a minimum of two years.

C.2.9 Reserved

C.2.10 Procedures for Lost and Unclaimed Personal Property

The Contractor shall comply with TSA policy and procedures as defined in TSA MD 200.51 Disposition of Lost and Unclaimed Personal Property Found In TSA-Occupied Space for the care, handling, and disposal of lost or unclaimed personal property found in airport facilities and occupied spaces, including checked baggage screening areas and Contractor operated screening checkpoints.

Currency (paper and coin) discovered at checkpoints is a special category of lost and unclaimed personal property. Contractors performing checkpoint screening services shall collect, sort, count, store (as necessary) lost or abandoned currency prior to delivery to a TSA employee designated by the COR or

TM. The Contractor shall make the currency available for delivery to the designated TSA employee upon request. The Contractor shall also document the collection of currency in accordance with SOP. The

COR may direct other specific handling and documentation procedures consistent with the TSA Financial

Management Manual and with SOPs, according to operational need.

C.2.11 Procedures for Voluntarily Abandoned Property (VAP)

The Contractor shall comply with TSA policy and procedures as defined in the TSA MD for Care, Handling, and Disposition of Voluntarily Abandoned Property. The Contractor shall follow the prescribed policies to release VAP to the appropriate authority (as directed by the COR) for disposal.

C.2.12 Procedures for Hazardous Materials

The Contractor shall be responsible for the collection of hazardous materials (HAZMAT) during all screening shifts, and shall deliver all collected HAZMAT as follows:

If HAZMAT is detected during Checked Baggage Screening, the HAZMAT item(s) shall be turned over to the Airline that has responsibility for the checked baggage in accordance with the locally established procedures.

If HAZMAT is detected during Passenger screening, the Contractor shall follow TSA procedures for voluntarily abandoned property and prohibited items.

The Contractor shall follow TSA policy for the release of HAZMAT to the appropriate authority for disposal as directed by the COR. This includes handling, safeguarding, storing, inventorying, separating, and segregating HAZMAT under TSA direction. TSA shall provide space for the storage and segregation of HAZMAT until final disposition as determined by the FSD. All necessary training for this requirement is provided by TSA.

TSA HAZMAT training will be provided by the TSA; other HAZMAT certification is not required.

Specific procedures for the handling of HAZMAT can be found in the SOPs and in online training which will be available after contract award and upon successful,…