Attachment 3 - STATEMENT OF WORK P00002.pdf

STATEMENT OF WORK

1. Organization

1.1 Identification and Address

Department of Homeland Security Transportation Security Administration Office of Occupational Safety, Health, and Environment West Building, 11th Floor, TSA-17 601 South 12th Street Arlington, VA 20598-6025

1.2 Agency Mission

The Transportation Security Administration (TSA) protects the Nation’s transportation systems to ensure freedom of movement for people and commerce. The TSA Office of Occupational Safety, Health, and Environment (OSHE) has oversight responsibility for all occupational safety and health (OSH) activities within TSA.

2. Background

2.1. OSH Program

The TSA Occupational Safety and Health (OSH) Program encompasses several program elements to comply with Public Law 91-596, the Occupational Safety and Health Act of 1970. TSA established the Office of Occupational Safety, Health, and Environment (OSHE) in 2002 within the Office of Finance and Administration, Chief Administrator’s Office (CAO), to support and monitor occupational safety and health (OSH) and environmental management services for all TSA employees and workplaces. On March 2, 2004, the Department of Homeland Security (DHS) Management Review Council (MRC) approved the procurement of services for the development, implementation, and maintenance of the OSHE program at TSA Headquarters and field locations. The mission of the TSA OSH program is to:

“To promote a “Culture of Safety” in all TSA workplaces through policy, guidance, communications, and outreach; to provide the best safety and occupational health services available to ensure a safe and healthful working environment for all TSA employees in support of TSA’s global security mission; and to comply with applicable federal laws and regulations.”

TSA OSHE is seeking to acquire specialized Occupational Safety and Health (OSH) services to assist in meeting this mission while supporting TSA’s global security mission and objectives by ensuring that the following OSH program elements are implemented, maintained, and improved upon in the TSA Headquarters and TSA field organizations:

Baseline and on-going job hazard analyses of all work areas, work processes, emerging technologies, and new TSA workplaces to address any occupational safety and health hazards that may exist.

Specialized studies and assessments of ergonomic, industrial hygiene, and other workplace safety and health issues in TSA workplaces.

Formal safety and health inspections of all TSA workplaces annually to identify potential hazards and implement corrective actions in accordance with regulatory requirements.

Professional OSH support and outreach to assist TSA establishments with local implementation of the OSH program and to ensure compliance with laws, regulations, and policy.

New and existing technology and equipment reviews, tests, and analyses for potential radiation, chemical or biological health hazard exposure to TSA employees; and technical guidance development and communication to minimize, if not remove, risk of exposure to TSA employees.

Investigate and track corrective actions resulting from employee notices of unsafe or unhealthful working conditions, formal and informal TSA safety inspections, baseline and on-going job hazard analysis, special assessments, OSHA notices of complaint, and OSHA inspections of workplaces, and communicate abatement actions to appropriate authorities for closure purposes.

Investigate and track corrective actions resulting from employee injuries, illnesses, and damage to motor vehicles, equipment, or facilities, and identify causal/contributory factors to prevent future occurrences.

Document, manage, analyze, and communicate OSH activities in a TSA-provided electronic system of record—Safety Information System (SIS)—including job hazard analyses, formal annual inspections, specialized studies or assessments, OSHA compliance audits, injuries, illnesses, damage to property, equipment, or facilities; abatement strategies, and corrective actions.

OSH training development and course delivery through instructor-led and Web-based media to support OSH program implementation and employee safety awareness.

2.2. Objectives

The objective is to provide on-site resources and technical expertise to TSA Headquarters and TSA field organizations dispersed throughout the nation in support of the TSA OSH program. Oversight responsibility of the TSA OSH program is provided by the OSHE Office, headed by a Director, supported by an OSH Branch Chief, three OSH managers, two OSH specialists, and two administrative staff members based at Headquarters. An additional five OSH team leaders—each located at one of the five TSA Mission Support Centers (MSC)—are located throughout the country in support of the TSA field organizations.

TSA personnel are located throughout the United States, its territories and possessions.

Locations include but may not be limited to TSA Headquarters in Arlington, Virginia, and approximately 500 airport and field operations. Support Contractors shall be required to travel to airports and field locations nationwide in order to provide support services to TSA operations CONUS and OCONUS, including but not limited to:

TSA Headquarters—includes:

o Headquarters Complex, Arlington, VA (3) o Transportation Security Integration Facility (TSIF), Arlington, VA (1) o Herndon, VA locations (2) o Fairfax County, VA location (1) o Annapolis Junction, MD (1)

Mission Support Centers (MSC) located in:

o Atlanta, GA o Philadelphia, PA o Southfield, MI o Coppell, TX o San Francisco, CA

Federalized Airports—consists of Airport occupied and leased space, and FSD staff offices located in off-site office space (see Attachment 4)

Federal Air Marshal Services (FAMS) field offices where TSA employees are co-located.

In the event that TSA OSHE further expands OSH services to other TSA organizations not included in the list provided via Attachment 4, the organization will be added by modification. Such organizations may include, but are not limited to Rail, Cargo and Port Operations.

Many of the TSA field locations are considered multi-employer worksites where space is shared or leased through an Airport Authority or other municipality; therefore, TSA can be considered a controlling, creating, or exposing employee depending on the safety and health issues that are being addressed. Much of the off-site office space is leased through GSA, who has a responsibility for assessment, remediation, and follow-up with respect to safety and health concerns. TSA, however, must ensure that the space occupied by TSA employees is safe and free of recognized hazards and that administrative or workplace controls are implemented in the event that a safety hazard is not abated by the controlling employer.

2.3. Partnerships

The OSH program has partnerships with internal program offices as well as other Contractors whose services and systems are acquired for additional OSH program support. The Support Services Contractor (hereafter referred to as the “Contractor”) may be required to interact with these OSH partners through the OSH program office and under the terms of this statement of work:

Hazard Analysis. The service provider performs baseline job hazard analyses of TSA operations, equipment, and technologies as required by 29 CFR 1910.132- 138 and assists TSA OSHE in the assessment of occupational safety and health programs for newly formed TSA program offices and emerging technologies that have never undergone a job hazard analysis.

Specialized Industrial Hygiene Assessment. The service provider performs an array of comprehensive services and support at TSA headquarters and field organizations in occupational health, medical, clinical, industrial hygiene, environmental, safety, worker compensation, employee assistance, counseling, management, organizational development, fitness, and other disciplines.

Ergonomic Assessments. The service provider uses their ergonomic expertise to assist TSA in reducing musculoskeletal disorders (MSDs) by incorporating ergonomic design principles into screening area configurations, determining the risk of MSDs to TSOs during various screening activities, conducting a pilot study of a vacuum lift system for baggage operations, and conducting a pilot study to apply the Ohio State University low-back function test.

Certified Health Physicist Support. The service provider performs third party radiation safety and compliance surveys of TSA cabinet x-ray security screening systems to include checkpoint x-ray systems and explosives detection systems.

This effort serves as an independent means to ensure that TSA cabinet x-ray systems are properly maintained in compliance with the FDA standards, undergo the required radiation safety surveys, and are inspected annually to identify safety related issues with system operation.

Logistics Support. The service provider performs the necessary tasks and functions to assist the Government in arranging and securing training space for instructor-led training, hotel accommodations for out-of-town participants, and local transportation to and from the airport and hotel.

3. Product, Service or Outcome Needed:

The purpose for acquiring Occupational Safety and Health (OSH) Support Services is to provide full-time on-site resources and technical expertise to TSA Headquarters and field locations nationwide to support the implementation and execution of the Occupational Safety and Health program. The Contractor shall serve as an extension of the TSA OSHE Office, providing full-time, ongoing support to supplement the services provided by the OSHE staff. The Contractor shall be fully responsive and proactive in its daily support services in consultation and collaboration with the OSHE Office. Support services will be provided in the areas of program development and implementation; training development, evaluation, and instruction;

communications and outreach; technical assistance, inspections, and abatement strategies;

program evaluation; committee support; and completion and refinement of work products initiated under previous contracts. The Contractor shall be required to provide proven technical expertise and competence, and be able to demonstrate (I) a broad OSH knowledge base, (2) experience in resolving routine and novel safety and health issues, (3) completion of peer-recognized professional training programs, and (4) strong oral and written communication skills.

4. Technical Requirements

4.1.1. The Contractor shall provide expert technical support to TSA OSHE located at TSA Headquarters in Arlington, VA, in developing, refining, administering, and implementing the TSA national OSH program in accordance with requirements set forth in applicable laws, regulations, standards, DHS and TSA management directives, and the TSA OSH Manual (see Attachment 2).

4.1.2 The Contractor shall provide expert technical support to TSA field organizations in developing and implementing their local OSH programs in accordance with the requirements set forth in applicable laws, regulations, standards, and DHS and TSA management directives (see Attachment 3).

4.2. Policy and Guidance

The Contractor shall support TSA in the continued development and implementation of OSH Program policies, procedures, and guidance.

4.2.1. The Contractor shall conduct technical research and assist OSH managers in the update of policy and program implementation guidance to ensure that TSA is compliant with OSHA and consensus standards, and support TSA’s efforts to incorporate OSHA Voluntary Protection Program (VPP) elements into the OSH procedural manuals.

4.2.1.1.The Contractor shall annually review and provide recommendations to the OSH Branch Chief for updates, as necessary, to OSH policies and management directives, standard operating procedures, forms, bulletins, fact sheets, brochures, Frequently Asked Questions, and other program guidance.

4.2.1.2.The Contractor shall, upon request, provide TSA field units with copies, interpretations, or clarifications of policies and management directives, standard operating procedures, forms, bulletins, fact sheets, brochures, Frequently Asked Questions, and other program guidance.

4.2.2. The Contractor shall assist TSA OSHE with ensuring that OSHA and consensus standards, as well as DHS and TSA policy and procedures, are accurately reflected in the SIS IAM work processes and the RMA Inspection Findings Library, and that findings and recommendations language is appropriate and relevant for TSA field organizations and include references to current TSA program offices, directives, handbooks, and forms.

4.2.3. The Contractor shall provide on-site OSH technical support, when requested, to every TSA field organization in order for the DOSHO to implement, sustain, and improve local OSH programs in accordance with TSA Management Directives and TSA OSH policies and procedural guidance;

4.2.3.1.The Contractor shall serve as the OSH technical support to Federal Security Directors (FSD) or DOSHOs in planning, budgeting, implementing, monitoring, and evaluating their local OSH programs.

4.2.3.2.The Contractor shall serve as a responsive technical point of contact on all OSH matters, including providing OSH awareness training, to supplement formal and TSA Online Learning Center training courses on OSH topics using TSA OSHE-approved material.

4.2.3.3.The Contractor shall serve as a point of contact for providing technical and functional assistance to TSA field organizations staffs to obtain access and use the SIS IAM for recording employee hazard reports and incident investigations, and updating incident records to ensure compliance with OSHA recordkeeping and reporting standards. The Contractor shall provide guidance to SIS users through the SIS QA/QC guidance segment to ensure consistent documentation processes throughout TSA.

4.2.3.4.The Contractor shall provide OSH technical support to DOSHOs in order to facilitate compliance with the OSHA recordkeeping and reporting standards (29 CFR Part 1904 and 1960); including assessing the validity of occupational injuries, illnesses, and employee hazard reports.

4.2.3.5.The Contractor shall serve as the OSH technical resource to DOSHOs, local OSH Specialists (where applicable), Collateral Duty Safety Officers (CDSOs), Safety Action Teams (SAT), and TSA employees at TSA field organization locations.

4.2.4. The Contractor shall provide administrative support sufficient to facilitate the implementation and maintenance of the OSH program, to include preparing documentation, copying, filing, and transmitting reports and other communicative documents to FSDs and TSA field managers.

4.3. Training Development, Evaluation, and Instruction

4.3.1. The Contractor shall, upon request from TSA OSHE, provide training, qualified training staff, and training materials to ensure that TSA personnel receive appropriate OSH training. Training courses may last one hour and range up to three days. Examples of topics include, but are not limited to: hazard communication;

employee hazard reporting; incident reporting and investigation; reporting and recordkeeping practices; personal protective equipment; and workplace inspections.

4.3.2. The Contractor shall identify the need for formal OSH-related training at TSA field organizations through requests, incident trending and analysis, or local implementation of programs, and shall communicate that need to TSA OSHE.

4.3.3. Content Development—The Contractor shall prepare accurate and detailed OSH-related technical content for safety-related training courses, and develop course content using an instructional systems design methodology for Web-based and instructor-led courses.

4.3.4. On-line Learning Center (OLC)—The Contractor shall review annually, and, as necessary, provide recommendations for updating content, or improving style or method of delivery for all Occupational Safety and Health training housed on the TSA Online Learning Center.

4.3.4.1.The Contractor, at the direction of TSA, shall develop new Occupational Safety and Health training content for posting on the OLC using instructional systems design methodology.

4.3.4.2.The Contractor shall coordinate with the OLC for posting of all new or updated training materials once approved by TSA OSHE.

4.3.5. In-Class Delivery—The Contractor shall review instructor-led course material annually, and, as necessary, provide recommendations for updating or upgrading content and style of all OSH program training content designed for in-class delivery.

4.3.5.1.The Contractor, at the direction of TSA, shall develop new OSH program training content for in-class delivery using instructional systems design methodology.

4.3.5.2.The Contractor shall, at the request of TSA, provide in-class instruction using TSA- approved OSH Program training content at TSA facilities and operations.

4.3.5.2.1. The Contractor shall provide all training materials (including handouts, CDs, slide presentations, badges, posters, informational cards, books, etc.) to class participants.

4.3.5.2.2. The Contractor shall maintain a list of those TSA

employees it has trained and provide an update to that list as part of the Weekly Report.

4.3.6. Training Workshops—The Contractor shall provide support for the development and execution of one OSH workshop per year. The workshop to be held in FY 2012 is a three-day workshop for CDSOs to further their knowledge of the TSA OSH Program. The workshop to be held in FY 2013 is a two-day workshop for DOSHOs to provide additional guidance about how to effectively sustain a local OSH program at their field locations. Training workshop support shall include but not be limited to:

4.3.6.1.The Contractor shall perform all pre-seminar development activities, such as organizational meetings, schedule development, and monitoring, and:

4.3.6.1.1. Develop and deliver training materials for 10 to 20 topics.

4.3.6.1.2. Acquire training seminar hotel conference space.

4.3.6.1.3. Manage and monitor seminar registration process.

4.3.6.2 The Government will: 1. Provide the Contractor with the requirements of the conference, such as meeting room space needs and audio/visual equipment; 2. Ensure that travel arrangements and guest rooms (approximately 130) are completed for the attendees.

4.3.6.3 The following provisions typical in hotel agreements with private industry are not allowed when contracting with the federal government. TSA shall not be held liable for the following in any hotel agreement between the Contractor and hotel:

• Room Attrition (unreserved rooms can be unblocked and released at no cost to the government)

• Guaranteed Revenue

• Indemnification

• Advanced Deposit

• Cancellation Fee (Hotels or conference centers are required to mitigate damages in case of cancellation. The government is only allowed to reimburse a hotel or conference center for conference rooms or facilities the hotel was unable to re-rent)

4.3.6.4 The following customary hotel agreement provision will be tailored as follows:

Governing Law: This Agreement shall be governed by Federal law. The parties agree that any dispute between them regarding this Agreement shall be subject to Federal Acquisition Regulations (FAR) Subpart 33.2 – Disputes and Appeals.

4.3.6.5 Late Payment: Prompt Payment Act is applicable.

4.4. Communications and Outreach

4.4.1. Internal Communications

4.4.1.1.The Contractor shall maintain a record of all requests made by TSA field operations and facilities for OSH technical assistance. These requests shall be tracked and monitored until completed or resolved.

4.4.1.2.The Contractor shall monitor daily an e-mail box address maintained on the TSA mail server for communications with TSA field elements and forward email notifications to appropriate OSHE personnel for action or tasking. All emails sent to and from the address shall be maintained and made available to TSA upon request. TSA records management requirements will be met by TSA personnel. The Contractor shall not delete any email received or sent from this mail box.

4.4.1.3.The Contractor shall maintain and update, at least quarterly, the existing OSHE contact list (i.e., email and telephone numbers) of Federal Security Directors (FSD), Designated Occupational Safety and Health Officials (DOSHO), local OSH Specialists, Collateral Duty Safety and Officers (CDSO), Safety Action Team (SAT) chairpersons, Safety Information System (SIS) users, assigned OSH Support Services Contractor, and other relevant OSH contacts for each TSA field organization for purpose of reference, communication, and distribution of program resources and information.

4.4.1.3.1. The Contractor shall document in writing, at least quarterly, that all contacts have been reviewed and updated as necessary;

and forward that document to the management controls coordinator at TSA OSHE.

4.4.1.3.2. The Contractor shall create a distribution list of email addresses based on communication groups identified in the OSH contact list on a monthly basis and forward that distribution list to the TSA OSH managers.

4.4.1.4.The Contractor shall maintain and update, at least quarterly, the existing OSH mailing list (i.e., physical and mailing addresses, email and phone numbers) for each TSA field organization so that distribution of program resources from TSA OSHE or printing vendors can be successful.

4.4.1.4.1. The Contractor shall document in writing, at least quarterly, that all mailing list entries have been reviewed and updated as necessary; and forward that document to the management controls coordinator at TSA OSHE.

4.4.1.4.2. The Contractor shall create spreadsheets or mail merge files to be used for TSA OSH mailings as requested by TSA OSHE.

4.4.1.5. The Contractor shall monitor daily the IdeaFactory, internal and external TSA blogs, and the Nurse Case Manager’s Daily report to identify OSH issues that require response from TSA OSHE.

4.4.1.5.1. The Contractor shall notify TSA OSHE of any items that need to be addressed or where a response is required.

4.4.1.5.2. The Contractor shall conduct research into and investigate a specific issue and provide a draft response to the applicable TSA OSHE program lead.

4.4.2. Outreach

4.4.2.1. The Contractor shall, at least annually, develop, design, reproduce, and distribute TSA-OSHE approved posters, cards, flyers, and like materials for use by TSA personnel in the promotion of Safety Week, which occurs in June of each year.

4.4.2.2. The Contractor shall, at least annually, develop, design, reproduce, and distribute TSA-OSHE approved posters, cards, flyers, and like materials for use by TSA personnel in support of other OSH outreach events, such as Emergency Preparedness Day.

4.4.2.3. The Contractor shall conduct technical research and assist OSH managers in the development of program implementation guidance, including safety bulletins, safety alerts, fact sheets, frequently asked questions (FAQ), lessons learned, and best practices to ensure that TSA is compliant with OSHA and consensus standards.

4.4.2.4. The Contractor shall develop safety promotion and awareness communications and initiatives for review and implementation by TSA OSHE, such as newsletters, brochures, broadcast emails, and IdeaFactory “We Ask You” contests, to ensure that TSA employees are aware of program elements and OSH initiatives.

4.4.2.5. The Contractor shall develop and update as necessary new and existing OSH products for incorporation into OSH toolboxes, reference guides, templates, and other similar media such as model written programs, checklists, flow charts, matrices, FAQs, lessons learned, best business practices, and other supporting guidance, to assist TSA field organizations in implementing their local OSH programs.

4.4.2.6. The Contractor shall assist OSH managers, when requested, with the design, maintenance, and upload of content to the TSA OSHE iShare external and internal Web sites to provide program information, employee communications, training registrations, course evaluations, and other useful information to ensure that TSA OSH information is readily accessible to all TSA employees.

4.5. Technical Assistance, Inspections, and Abatement Strategies

4.5.1. The Contractor shall provide technical assistance to assigned TSA Headquarters or field locations in conducting investigations, identifying causal and contributing factors, and identifying corrective actions as a result of employee hazard reports, injuries, illnesses, or damage to facilities, property, or equipment.

4.5.1.1.The Contractor shall provide technical assistance to TSA field organizations investigating employee reports of unsafe and/or unhealthful working conditions and when working with the airport authority and other management officials to validate an employee report of hazard, and identify the most expedient and cost-effective corrective actions and/or abatement options in accordance with Chapter 5 of the TSA OSH Manual.

4.5.1.2.The Contractor shall provide technical assistance to TSA field organizations investigating injuries, illnesses, and damage to facilities, property, or equipment; and implementing corrective actions and/or abatement options in accordance with Chapter 7 of the TSA OSH Manual (Attachment 2).

4.5.1.3.The Contractor shall validate employee hazard reports and incident investigation data entered into the SIS IAM by TSA field organizations to ensure compliance with Title 29, Code of Federal Regulations, Part 1904 (29 CFR 1904), TSA policy, and Chapters 5 and 7 of the TSA OSH Manual (Attachment 2).

4.5.2. The Contractor shall analyze injury and illness data received from the Injury Care Hotline report and incidents documented in the SIS IAM by TSA field organizations daily and obtain additional information from the TSA field organizations and document this information when requested by TSA OSHE.

4.5.3. The Contractor shall review requests for special assessments received from local OSH Specialists or CDSOs to determine the validity of the request and whether any specialized skills are required to perform an inspection.

4.5.3.1.The Contractor shall review former special assessments in the SIS RMA and determine if the request is appropriate.

4.5.3.1.1. The Contractor shall, in cases of appropriate requests, notify TSA OSHE of the request and await approval from TSA OSHE regarding assignment of the special assessment either to the Contractor or another federal or non-federal organization.

4.5.3.1.2. The Contractor shall, in cases where a request is deemed inappropriate, provide written notice to the local OSH Specialist or CDSO making the request to document the reasons why a special assessment is not appropriate.

4.5.3.2.The Contractor shall, in cases where TSA OSHE, assigns the special assessment to the Contractor, make contact with the DOSHO, local OSH Specialist, or CDSO to schedule the special assessment.

4.5.3.3.The Contractor shall, upon notification from TSA OSHE, that a special assessment will be conducted by another federal or non-federal organization, contact the local OSH Specialist or CDSO of the decision.

4.5.3.4.The Contractor shall, in all cases of approved special assessments, document the special assessment in the SIS RMA, enter any findings and recommendations for corrective actions, assign for each finding a Risk Assessment Code (RAC), generate a Corrective Action Summary Report, and forward this report to the CDSO for action. The Contractor shall also upload the formal report and any supporting documentation as media into the SIS RMA.

4.5.3.5.The Contractor shall, in all cases of approved special assessments, monitor recommended corrective actions entered into the SIS IAM and close out corrective actions in the IAM or RMA when the local OSH Specialist or CDSO provides proof of completion of corrective actions.

4.5.4. The Contractor shall serve as an investigator on Serious Incident Investigation Teams under the direction of TSA OSHE Director, TSA OSH Branch Chief, or at the request of a field organization DOSHO.

4.5.5. The Contractor shall compile and input into the SIS IAM or RMA, accurately and in a timely manner, data that is collected from employee hazard reports, incident investigations, formal inspections, special assessments, OSHA notices of complaints, OSHA inspections, and abatement activities taken by TSA field organizations; and track such activities to closure.

4.5.6. The Contractor shall maintain on the TSA OSHE iShare, a record of all OSHA inspections, notices of alleged safety and health hazards (employee complaints), and Agency Technical Assistance Requests (ATARs ) conducted or reported at TSA field organizations that may require OSH assistance.

4.5.6.1.The Contractor shall provide OSH technical assistance to the TSA Headquarters or field location to investigate, abate hazards, and provide responses back to OSHA as required when OSHA inspections, notices of alleged safety and health hazards (employee complaints), and ATARs are received.

4.5.6.2.The Contractor shall conduct analysis and data trending, and track OSHA notices of alleged safety or health hazards (employee complaints), TSA field organization abatement actions, and the organizations’ responses to

OSHA.

4.5.6.3.The Contractor shall update OSHA's inspection and complaint information, as well as TSA’s responses, accurately in TSA iShare, SIS RMA or IAM as appropriate, and communicate common findings through the TSA OSH community.

4.5.7. The Contractor shall, under the direction of TSA OSHE, conduct annual formal OSH inspections of every TSA Headquarters-related facility and every TSA field location where TSA employees work.

4.5.7.1.The Contractor shall schedule the formal OSH inspections with the FSD, DOSHO, or local OSH Specialist for a time period in which they are available to assist with the inspection.

4.5.7.2.The Contractor shall conduct a pre and post inspection briefing to provide details about the areas to be inspected. When warranted, the Contractor shall recommend more frequent informal inspections based on the types and severity of hazards introduced in the workplace, such as new work processes, equipment, machinery, or hazardous materials.

4.5.7.3.The Contractor shall document (to include photographing and videotaping) hazardous conditions and OSH violations, cite appropriate OSH standards, and formulate corrective actions during the formal inspection using TSA checklists and other means to identify potential hazards.

4.5.7.4.The Contractor shall use standard test equipment calibrated to manufacturers’ specifications to validate potential hazards, such as faulty electrical wiring or occupational noise exposure.

4.5.7.5.The Contractor shall enter each formal inspection in the SIS RMA to document all findings, assign Risk Assessment Codes (RAC), and record recommendations for corrective actions.

4.5.8. The Contractor shall conduct baseline and ongoing industrial hygiene (IH) monitoring when requested by TSA OSHE for indoor air quality contaminants (for example, mold, dust, and carbon dioxide); occupational noise exposure;

illumination; and other environmental, physical, and chemical stressors to determine potential risk to TSA employees in offices, airports, and other transportation security workplace environments.

4.5.8.1.The Contractor shall review any existing IH monitoring data for the specified operation or hazard and make an assessment as to whether additional IH monitoring is necessary.

4.5.8.2. The Contractor shall, in cases of appropriate requests, notify TSA OSHE of the request and await approval from TSA OSHE regarding assignment of the IH assessment either to the Contractor or another federal or non-federal organization.

4.5.8.2.1. The Contractor shall document, in writing, the IH

assessment and any results of such activities for TSA OSHE review and approval.

4.5.8.2.2. The Contractor shall input data from the IH assessment, including findings and corrective actions into the SIS RMA, track, and document abatement actions to completion.

4.5.8.3.The Contractor shall, in cases where a request is deemed inappropriate, provide notice to the local OSH Specialist or CDSO making the request to document the reasons why an IH assessment is not appropriate.

4.5.9. The Contractor shall analyze independent industrial hygiene survey reports for recommendations and provide technical assistance to TSA field organizations when implementing corrective actions.

4.5.9.1.The Contractor shall add industrial hygiene survey reports, any findings and recommendations, and additional media to document corrective actions into the SIS RMA.

4.5.9.2.The Contractor shall work with the TSA headquarters or field office to track abatement actions, and close out findings in the SIS RMA when abatement actions are completed.

4.5.10. The Contractor shall conduct ergonomic assessments of staff workstations at TSA Headquarters–related facilities in the National Capital Region in accordance with TSA policy and procedures and make any necessary recommendations and/or adjustments to monitors, keyboard platforms, chairs, and other TSA-furnished office equipment associated with the safe and efficient use of video display terminals.

4.5.10.1. The Contractor shall make recommendations for modification or procurement of other workstation components to achieve acceptable adaptation of employees to their work environment (for example, footrests and genuine ergonomic keyboard platforms).

4.5.10.2. The Contractor shall document the assessment, in writing, and forward to the OSH manager responsible for the Ergonomic Assessment Program for review and forwarding to the appropriate TSA managers.

4.5.11. The Contractor shall, when requested by TSA OSHE, conduct initial and periodic ergonomic assessments at TSA field locations.

4.5.11.1. The Contractor shall review any existing ergonomic assessment data for the specified operation or workplace and make an assessment as to whether additional monitoring is necessary.

4.5.11.2. The Contractor shall, in cases of appropriate requests, notify TSA OSHE of the request and await approval from TSA OSHE regarding assignment of the ergonomic assessment either to the Contractor or another federal or non-federal organization.

4.5.11.2.1. The Contractor shall document, in writing, the ergonomic assessment and any results of such activities for TSA OSHE review and approval.

4.5.11.2.2. The Contractor shall input data from the ergonomic assessment, including findings and corrective actions, into the SIS RMA, track, and document abatement actions to completion.

4.5.11.3. The Contractor shall, in cases where a request is deemed inappropriate, provide notice to the local OSH Specialist or CDSO making the request to document the reasons why an ergonomic assessment is not appropriate.

4.5.11.4. The Contractor shall review and analyze OSH special assessment reports from Federal Occupational Health (FOH), Occupational Safety and Health Administration (OSHA), National Institute for Occupational Safety and Health (NIOSH), and other applicable internal or external sources to identify trends in findings and abatement strategies.

4.5.11.5. The Contractor shall add OSH special assessment reports, any findings and recommendations, and additional media to document corrective actions into the SIS RMA.

4.5.12. The Contractor shall follow up with assigned TSA organizations on all required corrective actions and/or abatement activities and coordinate with TSA OSHE, the DOSHO, local OSH Specialist, CDSO, SAT membership, or any subject matter expert to determine the most appropriate and effective corrective actions that present the least disruption to TSA security operations.

4.5.12.1. The Contractor shall review and create TSA Forms 2407, Notices of Unsafe or Unhealthful Working Conditions, and ensure that they are posted in a prominent location close to the identified hazard; and assist the DOSHO, local OSH Specialist, or CDSO, when requested, to complete the TSA Form 2408, Abatement Strategy Plan, for hazards that have not been mitigated within 30 days of first report.

4.5.12.2. The Contractor shall document abatement plans and corrective actions into the SIS RMA, update the Risk Assessment Code (RAC) to accurately reflect any interim corrective actions, and close out findings when abatement actions are completed.

4.6. Program Evaluation

4.6.1. The Contractor shall support TSA OSHE in the development and implementation of the OSH program management evaluation and audit programs, perform comparative research into the types of evaluation programs in use by other Federal agencies and similar industries (benchmarking); develop the program scope and methodology; identify performance metrics; quantify and analyze metrics data obtained during evaluations; and prepare evaluation reports and guidance on interpreting evaluation findings.

4.6.2. The Contractor shall obtain, validate, and prepare a report of TSA status, at least monthly, as measured against internal and external performance metrics and targets.

4.6.2.1.The Contractor will prepare TSA-OSHE approved spreadsheets, charts, and graphs to show TSA trends in a user-friendly format for all levels of the organization.

4.6.2.2.The Contractor shall maintain and communicate, at least quarterly, statistical data in support of Presidential and Federal agency initiatives, private industry comparisons, and DHS and TSA scorecards. The Contractor shall prepare TSA- approved documents to communicate metrics, goals, and actual results to appropriate stakeholders.

4.6.2.3.The Contractor shall perform analyses, document injury trends, and identify areas and TSA locations where opportunities for improvement exist or best practices can be identified.

4.6.3. The Contractor shall provide OSH technical assistance to TSA field locations in support of the Annual OSH Self-Assessment process, identify and communicate to TSA OSHE best practices, and provide strategies for areas where opportunity exists for improvement.

4.6.3.1.The Contractor shall provide TSA OSHE, no later than November 15 of each year, a report of findings collected from the TSA field locations that summarizes the program highlights and areas where opportunities exist for improvement. The Contractor shall also provide recommended strategies to effect improvements in the program.

4.6.3.2.The Contractor shall enter into the SIS RMA any findings from OSH Self- Assessments or weaknesses that need to be addressed, and shall follow-up with the DOSHO, local OSH Specialist, or CDSO to document that action plans have been put into place.

4.6.4. The Contractor shall prepare the TSA OSHA Annual Summary report to DHS on the DHS- approved template for review and approval by TSA OSHE no later than 30 days before deadline date provided by DHS each year.

4.7. Committee Support

4.7.1. The Contractor shall provide OSH technical support to TSA OSHE in formulating documents in support of a Certified Safety and Health Committee approval from OSHA by assisting with information gathering, documentation, and supporting initiatives to obtain and sustain certification.

4.7.2. The Contractor shall provide OSH technical support to the National Safety and Health Council at TSA Headquarters by assisting in the implementation of the Council's charter, including the formulation of agendas; scheduling of meetings;

capturing, editing, and distributing meeting minutes; preparing Council and other related reports; and following up on action items resulting from Council decisions.

4.7.3. The Contractor shall provide OSH technical support to the National Advisory Council (NAC) safety sub-committee at TSA Headquarters to ensure that sub-committee initiatives align with OSHA and consensus standards, DHS and TSA policy, and TSA procedural guidance.

4.7.4. The Contractor shall provide OSH-related technical expertise to TSA program offices, intra-agency special project teams, integrated project/product teams (IPT), and task forces as requested by TSA OSHE, to ensure that occupational safety and health issues are addressed during the concept, planning, and development stages of facilities, equipment, and emerging technology initiatives intended for TSA Headquarters and/or field organizations.

4.7.5. The Contractor shall support TSA Headquarters Program Offices when requested by TSA OSHE, in order to (1) identify and eliminate hazards to employees, equipment, systems, and processes, (2) develop appropriate, cost-effective recommendations or solutions to eliminate or control the identified hazards, and (3) ensure compliance with applicable OSHA standards and National Fire Protection Association codes. Assistance requests include, but are not limited to:

4.7.5.1.The Contractor shall serve as an OSH technical advisor during pre-design and systems safety reviews of TSA facilities, equipment, systems, or emerging technologies in support of reconfiguration and remodeling/build-out activities associated with TSA-occupied and controlled spaces.

4.7.5.2.The Contractor shall serve as the OSH technical advisor on cross-functional review teams assigned to develop new, or update existing safety, health, and ergonomic design review guides and standard operating procedures for reconfiguring screening checkpoints and checked baggage areas to ensure safe, efficient, and effective design layouts and operational functionality that supports TSA’s security screening mission while limiting transportation security officer exposures to work-related musculoskeletal disorders and stressors.

4.7.5.3.The Contractor shall serve as the OSH technical advisor for review of existing or development of new, viable, alternative layout designs to accommodate post-screened baggage that has cleared explosives detection systems (EDS) and/or explosives trace detection (ETD) machines, to include evolving technologies, within existing operational footprints.

4.7.6. The Contractor shall participate in scheduled SAT meetings when invited, prepare presentations and briefings on OSH issues and concerns, and disseminate relevant

OSH information and technical data to the TSA field organizations’ safety and health teams.

4.8 The Contractor shall serve as the OSH technical representative on workspace planning meetings at TSA field organizations to ensure that safety and health issues are addressed during the planning and development phase of construction, workspace redesign initiatives, and equipment installation processes.

4.9 The Contractor shall cooperate and work with other Contractors to effect an orderly and efficient transition to any such successor Contractor during the contract term and during any transition period (90 days) if so specified by the Contracting Officer. Such cooperation may include, but is not limited to: On-going program and logistical support to the program through the end of the current contract, encompassing any and/or all tasks/subtasks delineated in the contract Statement of Work (SOW); and providing all business and administrative support to the program as activities conclude.

4.10 Other OSH duties as assigned by OSHE.

4.11 Staffing Requirements

The Contractor shall be required to provide proven technical expertise and competence, and be able to demonstrate (1) a broad OSH knowledge base, (2) experience in resolving routine and novel safety and health issues, 3) completion of peer-recognized professional training programs, and (4) strong oral and written communication skills.

The Contractor shall have the full complement of Key Personnel available to complete the Electronic Questionnaire for Investigative Processing (e-QIP) within 14 calendars days of contract award in order to expedite the TSA badging process. The following positions are considered Key Personnel: Program Manager (1) and Senior Certified OSH Specialists (6) for TSA Headquarters and each Mission Support Center location.

Other staffing positions must be filled, and the completion of e-QIP for each within 30 calendar days of contract award date. In the case of staff turnover, 30 calendar days will be allowed for identification of replacement staff. OSHE reserves the right to approve all personnel assigned to the OSH support services contract. Resumes of proposed staff members must be provided for approval by the TSA Contracting Officer’s Technical Representative and Program Office prior to hiring. Replacement staff must complete the e-QIP within 14 days of approval from OSHE.

One example of acceptable staffing requirements for a full time dedicated staff is as follows:

One (1) Program Manager (Key Personnel) Six (6) Senior Certified OSH Specialists—One (1) based at each of the five (5) Mission

Support Center offices and one (1) based at TSA Headquarters to provide oversight of assigned OSH Specialists activities. (Key Personnel)

Fifteen (15) OSH Specialists—Each assigned to a Senior Certified OSH Specialist to provide on-site technical assistance to approximately 500 TSA facilities

CONUS/OCONUS

One (1) Quality Assurance/Technical Writer/Administrative Specialist based at TSA Headquarters

One (1) Technical Writer/Instructional Systems Design Specialist based at TSA Headquarters

The Staffing Plan must outline the proposed organizational structure intended by the Contractor to provide service coverage using these positions and maximizing the specialties of each OSH Specialist selected for these positions to ensure that all requirements outlined in the PWS can be met.

The Program Manager must have an OSH background with a demonstrative ability to collaborate effectively with the remaining Contractor staff, TSA OSHE staff, and other program stakeholders. The individual must be able to plan, organize, schedule, implement, control, analyze, and report on all elements of the OSH support services contract. He/she must have the resources and authority to ensure efficient and timely program execution, and to oversee the delivery of high quality deliverables. The Program Manager must be prepared to present and discuss the status of contract activities when requested by the Contracting Officer, Contracting Officer Technical Representative, or the TSA OSHE staff

The Senior Certified OSH Specialists must hold professional certifications (e.g., Certified Industrial Hygienist or Certified Safety Professional) in order to ensure that the tasks prescribed in this PWS are performed at the levels outlined. Certification(s) must be current and satisfy the requirements of the applicable certifying board. For example, a Certified Industrial Hygienist must be in good standing with the American Board of Industrial Hygiene. One Senior Certified OSH Specialist will be based at each of the five (5) Mission Support Center offices and one (1) based at TSA Headquarters.

The OSH Specialists assigned to the OSH support services contract must fit the description set forth in 29 CFR 1960.2(s). That is, OSH Specialists must meet OPM standards for Safety and Occupational Health Manager, GS-0018. Each OSH Specialists may be assigned to a Senior Certified OSH Specialist and provides optimal technical support to an assigned grouping of TSA facilities. The OSH Specialists must be able to demonstrate technical expertise and competence in the safety arena, possess a broad OSH knowledge base, as well as in-depth experience, and have completed university or college-level accredited degree programs in safety, industrial hygiene, environmental health, health physics, biology, or other safety related field. All contract OSH Specialists must demonstrate that their training has prepared them to “perform the necessary technical monitoring, consulting, testing, inspecting, designing, and other tasks related to OSH program development and implementation, as well as hazard recognition, evaluation and control, equipment and facility design, standards, analysis of injury and illness data, and other related tasks” (29 CFR 1960.27).

The OSH Specialists must be familiar with OSHA regulations, especially 29 CFR 1910, 29 CFR 1926, 29 CFR 1904, and 29 CFR 1960; NFPA (National Fire Protection Association) 101-Life Safety Code; NEC (National Electrical Code) standards; and ACGIH (American Conference of Governmental Industrial Hygienists) Threshold Limit Values (TLVs). Additionally, OSH Specialists must be knowledgeable about other safety resources, including but not limited to, NIOSH (National Institutes for Occupational Safety and Health) documents and publications, to include ergonomics and the identification and control of work-related musculoskeletal and nerve disorders; ANSI/IEEE (American National Standards Institute/Institute of Electrical and Electronics Engineers) recommended standards for non-ionizing and ionizing radiation;

ASHRAE (American Society of Heating, Refrigerating, and Air-Conditioning Engineers) ventilation standards; and EPA/NIOSH guidelines for assessing indoor air quality.

The Quality Assurance/Technical Writer/Administrative Specialist must possess proven skills and abilities, including a high level of competency with Microsoft Office Suite 2007 applications (Word, Excel, PowerPoint, Access, Publisher, Project, Visio, Outlook, and SharePoint/iShare); desktop publishing software; and use of the GPO Style Manual. Superior skill in conducting statistical analyses, charting, and graphing of statistical trends is essential.

This individual must be competent and capable in proofing and correcting work products and deliverables for technical accuracy and ensuring correction of spelling and grammatical errors.

The Technical Writer/Instructional Systems Design Specialist must possess proven skills and abilities, including a high level of competency with Microsoft Office Suite 2007 applications, as well as instructional systems author ware and content development software; desktop publishing software; and the use of the GPO Style Manual. Excellent knowledge and application of instructional system design methodology, and superior skills in development of course content and presentation materials and/or training vehicles is essential.

5. Technical Requirements/Tasks/Outcomes/Deliverables

The…