A.09.01.12 Questions and Answers.pdf

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HQ Maintenance Services
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HQC01026QE022
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This is a Questions and Answers (Q&A) document from the Defense Commissary Agency (DeCA) clarifying contract requirements and scope for facility maintenance services.

The Q&A addresses five key areas: (1) electrical distribution panel inspections may be performed by qualified electricians rather than requiring TÜV certification, with SGS TUV SUD previously used for inspections; (2) two heating systems in Buildings 2780 and 2779 utilize steam/high-pressure water from a central facility operated by base engineers, with the contract covering only interior radiators and distribution systems, with preventive maintenance requirements potentially subject to reduction; (3) roof maintenance is a catch-all item intended as backup support when base engineers cannot provide service, with no preventive maintenance currently required and no contractor roof work requested in the past eight years; (4) ventilation systems (code GE) referenced in CLIN 1 PM are ducted, fan-forced air circulation systems that are part of the Refrigeration contract and must be removed from this contract; and (5) emergency maintenance and unscheduled maintenance under CLIN 2 are compensated using applicable hourly rates (standard day rate or after-hours rate for nights and weekends), with emergency compensation calculated from the time the call is made until the technician departs the facility, rather than including separate emergency call-out fees.

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Questions and DeCA Response:

1. Question: During the inspection of the distribution panels, it is possible that some units may only be inspected by TÜV. Would an inspection performed by qualified electrical technician be sufficient, or is inspection and certification by TÜV specifically required?

Do you have any existing inspection reports or records available that we could use as a reference? During our site visit yesterday, we did not notice any TÜV inspection labels on the distribution panels. However, we will review this again carefully to confirm.

Answer: A Qualified electrician would be acceptable. We may have used the firm SGS TUV SUD to make the inspections, their labels say TUV. Attached is a past inspection.

(the inspection items may not be currently compliant with local rules)

2. Question: The inventory list includes two heating systems that we didn't look at during the walk-through yesterday. Do you have any pictures, technical specifications, or previous inspection/maintenance reports available to support a more accurate cost estimation?

Answer: The heating systems are one in BLDG 2780 and one in BLDG 2779. Both systems use steam/high pressure water generated at a central facility. The base engineers (CE) operate the facility and the heat exchangers outside the building. The heating water is then piped into the buildings. (the valves station in the ground floor men’s room ground floor. As far as this contract the heating system are the radiators and distribution system inside the building. The limited need for PM, may need for me to reduce/remove the PM requirement, but they will still be open for UM/EM.

3. Question: To confirm, do the roof areas requiring maintenance only refer to the covered outdoor area behind Building 2780?

Answer: The Roof inventory items is a catch-all item. Generally, we expect the base engineers (CE) to fix the roof including the outdoor sitting area. Under this contract there is currently no PM required. We have the item in the contract for times when the CE cannot provide the service as and when we needed. The contract maintenance (by you) would be a back-up. In the past 8 years we have never requested the contractor to provide maintenance on the roof.

4. Question: Does the specified ventilation system (code GE) in CLIN 1 PM refer to the ceiling fans located in the offices

Answer: No, the ventilation systems (GE) are ducted, fan forced air circulation systems.

These are part of the Refrigeration contract and will not be in this one…and need to be removed

5. Question: In addition, while reviewing the pricing structure, we noticed that CLIN 2 only appears to provide for hourly rates. From our perspective, emergency service requests may require immediate dispatch of personnel and resources outside normal working hours.

Would it be acceptable to include an emergency call-out fee or emergency service charge under CLIN 2 in addition to the hourly rates, or would you prefer that all emergency-related costs be included solely within the hourly rates provided?

Answer: We normally pay the standard day rate for all services performed during normal day time hours and the after-hours rate for work performed nights and weekends. The after-hours rate is for both EM and UM work. (UM sometimes can only be conducted when the store is not occupied with customers) For emergencies we normally pay the applicable rate (day rate or night rate) for the technician’s time from the time he is notified. (from the time the EM call is made until the technician departs the store).

File details come from the government source that posted it. Updated .