Atch 1 - Statement of Work

HQ0147-10-R-0030

Attachment 1

MDA/DTD

Missile Defense Data Center (MDDC) Program

Statement of Work (SOW)

Table of Contents

Introduction

A strategic goal of the Missile Defense Agency (MDA) is to test new missile defense capabilities under realistic conditions prior to system deployment. MDA Directive 3002.03 (Test Policy) provides guidance, and the Ballistic Missile Defense System (BMDS) Concept of Operations (April 8, 2009) outlines the MDA test phases and process to be followed to include Test Data Design, Planning and Management. The MDA Integrated Master Test Plan (IMTP) provides the test management baseline for the near-term and out-years. MDA Directive 3200.06 charters the Missile Defense Data Center (MDDC) to provide archival and management of MDA test products. The MDDC Program is the responsible authority for test product data management across MDA, including data center operations, test design, planning, and products, and analysis infrastructure operations for the BMDS Test Program. The MDDC Program directly supports all phases of flight and ground testing with detailed pre-mission data planning; organizational coordination across the elements and MDA directorates; prompt collection, secure dissemination, and thorough archiving of mission data; and other specialized data services. To deliver Situational Awareness (SA) during MDA mission execution, the MDDC Program provides data collection from various sensor(s), networks, and platforms to include telemetry collection and decommutation, track data, translated Global Positioning System (GPS) data, video, and voice communications. These data are then disseminated, in real-time throughout the MDA and Combatant Commands by utilizing the MDDC networks and Pacific Range Support Team (PRST) DISA communication networks. The MDDC Program supports the management and planning of resources necessary for test execution and identifies test resource conflicts and provides resolution options for event planners. The MDDC Program develops and sustains BMDS and Element level truth data plans for ground tests, flight tests, and post-flight reconstructions. The MDDC Program develops and delivers multiple Truth Data products and other analysis and documentation products. The MDDC Program is responsible for the development, sustainment and modernization operations of BMDS dedicated test data management and data analysis lab infrastructure, test data transfer network connections, distributed operations systems and servers, and other systems. The MDDC Program plans to improve and/or advance areas of integration, process improvement, development, and lean execution in order to succeed within a challenging and dynamic test environment.

0. Reference Documents

a) BMDS Test Concept of Operations, 8 APR 2009

b) MDA Directive 3002.03, BMDS Test Policy, 21 JUN 2010

c) MDA Integrated Master Test Plan, v11.1, 23 FEB 2011

d) MDA Directive 3200.06, Mission-Related Scientific and Technical Data/Information Management, 13 JUN 2008

e) Pacific Range Support Team Memorandum of Agreement, 04 November 2010

1. Management

1. Program Management The contractor shall be directly responsible and accountable for the program management, Mission Support operations, Operations and Sustainment activities, Program Security, General Requirements, and Special Provisions of the MDDC Program. The contractor shall provide management and programmatic support to direct, assist and facilitate all aspects of the MDDC Program and test support activities and services.

The general areas to be supported are set forth in this SOW. These areas are not meant to be definitive, but rather represent in summary form, the general areas to be supported. Therefore, the SOW is deemed to be a basic expression of the overall contract requirement. Specific performance requirements will be set forth in the Task Order (T/O) issued under the contract. The T/Os shall be issued in support of any area of the current SOW. The MDDC Program contract will be managed by a contract-level Technical Monitor (TM) and Task Order Monitor (T/OM) assigned to each specific T/O.

Changes in emphasis and significant changes in program direction are inevitable with respect to approved projects. The contractor shall be responsive to such changes as they are further defined by the issuance of T/Os. Therefore, the contractor shall be responsive to new, revised, or terminated efforts.

The contractor shall provide the capability to perform a wide variety of tasks (to be defined in detail in the individual (T/O) issued during the period of performance) and be capable of providing support relating to the mission and functions of the MDDC Program as described in this SOW. The contractor’s efforts shall be under the direction of a Program Manager (PM). The contractor’s management team shall provide the overall management of program, personnel, planning, quality control, direction, coordination, and reviews to assure SOW compliant contract performance.

The contractor shall ensure that technical capability is available to provide responses to specific tasks. The contractor shall provide and sustain a trained workforce capable of providing the services specified in the T/Os as issued under this contract. All related training, continuing education, certification courses, and other similar events shall be the financial responsibility of the contractor. The contractor shall manage task priorities, short-notice suspenses, operational constraints, and other potential impacts so as to sustain schedule requirements on all T/Os.

The contractor shall maximize corporate best practices, program processes and procedures, standard operating procedures, and other directives as appropriate.

The contractor shall seek to gain efficiencies and improve effectiveness across the contract, improve performance, reduce on-site footprint, consolidate MDDC Program assets where applicable, develop and implement MDDC Program leave behind, reconfigurable asset capability, and develop and provide MDDC Program operator asset training.

The contractor shall manage program, cost, schedule, performance, risks, subcontracts, vendors, and data to deliver and sustain an effective, suitable and affordable MDDC Program.

The contractor shall provide a Task Order Management Plan (T/OMP) that shall define the management system to plan and control the efforts under each specific T/O. The T/OMP shall delineate how the contractor plans to accomplish the effort supporting the specific T/O, to include a breakout of Direct Productive Person Hours (DPPHs), travel, required materials, a milestone schedule, and a schedule for the planned expenditure of funds. (CDRL A003 Task Order Management Plan) Work will be performed at Government sites, national test ranges, contractor facilities and other Continental United States (CONUS) and Outside the Continental United States (OCONUS) facilities and sites as required in the performance of this SOW. The contractor shall perform temporary duty (TDY) non-local travel, as required in the performance of this SOW. The T/Os will specify authorized travel locations and the not to exceed ceiling for the given effort. Travel will be pre-approved through the T/OM(s) and Contracting Officer’s Representative (COR).

The contractor shall understand the interdependencies between the BMDS Test CONOPs, the BMDS Test Policy, and the MDA IMTP to align MDDC Program processes, procedures and products with said direction and policies in order to maximize execution and efficiencies within the program.

The contractor shall plan, host, and conduct Program Management Reviews (PMRs), participate in working groups and technical interchange meetings, and conduct planning with the Government and sub-contractors for strategic planning and support for other program activities, as directed.

The contractor shall prepare, maintain and submit comprehensive reports detailing all MDDC Program activities by Government fiscal year funding. (CDRL A001, Funds and Manpower Expenditures Report; CDRL A004, Monthly Status Report; CDRL A006, Final Report; CDRL A007 Technical Report; A021, Revisions to Existing Government Documents) The contractor shall support the MDDC Program by publicizing and participating in various exhibits, symposiums, and conferences accessible to the MDA Community, as directed.

The contractor shall develop, update, improve and sustain standard operating procedures and work instructions. (CDRL A008, Standard Operating Procedures) The contractor shall provide an improved, integrated and cross-trained personnel solution across all areas of the MDDC Program, as applicable. Cross training shall be conducted for similar job activities across all tasks respective to education and experience levels of the workforce.

The contractor shall operate and sustain MDDC Program activities during government business hours and, upon direction, extended hours beyond government business hours up to and including 24/7 operations, to include weekends and government and contractor holidays.

The contractor shall provide and execute a procurement system that leverages multiple efficiencies across the contract in the area of material purchases and management. These activities shall include:

a) Procure hardware, software, maintenance agreements, consumables and other equipment as required per T/O requirements;

b) Sustain government-furnished property/government furnished equipment (GFP/GFE) across the MDDC Program;

c) Implement and sustain property accountability processes and procedures as appropriate and required; (CDRL A008, Standard Operating Procedures)

d) Develop, implement and execute technical sustainment plans for planned and ongoing Operation and Sustainment activities for the contract. (CDRL A009, Technical Sustainment Plan)

e) Implement, document and execute shipping and receiving processes/procedures for MDDC Program operations and mission support activities; (CDRL A008, Standard Operating Procedures)

f) Develop, implement, document, execute and maintain short- and long-term financial and technical upgrade/enhancement plans to encompass procurement methodologies and material purchase/maintenance plans to maximize Government IT Infrastructure expenditures. (CDRL A010, Technical Upgrade/Enhancement Plan; CDRL A011, Material Purchase/Maintenance Plan) All deliverables, either stated in a given T/O or required as a standard item pursuant to this contract, shall be strictly IAW the DD Form 1423, Contract Data Requirements List (CDRLs).

Mission Assurance

1. Quality Assurance The contractor shall develop, implement, and maintain a quality assurance program to ensure that products and services conform to requirements and provide customer satisfaction.

The contractor shall identify and develop a system of metrics that are both strategic and tactical to track those processes that are critical to MDDC Program operations. These processes include customer satisfaction, system and program performance, maintenance activities, and problem resolution statistics. Metrics reports shall be generated and submitted monthly as part of the monthly status report or upon request by the COR. (CDRL A004, Monthly Status Report) After award of the resulting basic contract and issuance of the first Task Order, the Government will coordinate with the contactor during the transition phase to develop an appropriate Quality Assurance Surveillance Plan (QASP) that will be used to monitor the resulting basic contract and task order performance. Metrics proposed in response to SOW paragraph 3.1.2 will be considered when developing the QASP. Applicable QASP metrics and measures will also be developed for each executed task order, as needed.

Environmental Safety and Health (ESH) The contractor shall integrate applicable federal, state, and local ESH laws and regulations, Executive Orders, treaties, and policies into all phases of program execution to minimize impact on program life cycle cost. All applicable facilities, processes, and operations (including those of subcontractors) shall be compliant to ensure a safe work environment.

2. Operations and Sustainment

2. Library Operations (CDRL A013, Library Operations Data Package) The contractor shall manage, operate, improve and sustain MDDC Program Library Operation activities to include timely and secure receipt, cataloging, ingestion, transfer and distribution of MDA Flight and Ground Test data products and other data products during normal business hours as directed by the government.

Test Support Systems The contractor shall:

a) Sustain mission critical displays, situational awareness, high quality video distribution and projection via the test support network;

b) Sustain real-time mission critical data acquisition, processing & distribution via the mission critical support network;

c) Sustain local and remote site mission support equipment and software for the telemetry data processing and transport;

d) Interface with the Pacific Range Support Team (PRST) DISA certified communications architecture;

e) Validate and produce Pre-Mission RF telemetry playback files for system verification and operator training, real-time target and interceptor telemetry processing for mission execution;

f) Sustain 3D parametric and seeker displays for situational awareness purposes;

g) Sustain telemetry links, data recording and post mission data reduction. The associated support systems may include, but not be limited to, analog and digital data recorders, digital decommutation, high-speed data processors/filters and mission visualization;

h) Utilize and validate GFE GPS data processing and analysis equipment for flight and ground test events;

i) Sustain and utilize a test resources deconfliction and planning tool;

j) The contract shall support both classified and unclassified activities for local and remote site mission support and IMPT version updates.

Data Management The contractor shall:

a) Perform data management operations for MDA test events in accordance with mission execution timelines;

b) Perform data coordination with the data provider and data user communities;

c) Identify data collected and data recipients for all phases of testing to include both pre-mission, countdown events, and post-mission;

d) Generate and manage inputs to the Integrated Data Management Plans and Data Handling Plans (IDMPs/DHPs) documentation in accordance with mission execution timelines; (CDRL A017, Mission Support Data Package)

e) Track, collect, and report the status of data receipt and distribution for all test data as part of the Program QASP (ref.: SOW section 3.1.3.).

Truth Analysis (CDRL A014, Truth Analysis Data Package) The contractor shall:

a) Collect and prioritize truth data requirements for MDA flight and ground tests and “real world” events as directed;

b) Develop best estimated trajectories for interceptor and target objects, both instrumented and un-instrumented (in 3-DOF and 6-DOF formats), to include debris observations;

c) Perform both infrared and optical signature analyses with respect to targets and interceptors;

d) Identify ground test truth configuration and presentation observations during dry runs, integration runs, and runs for records with regard to the Test Case Configuration Document and threat documentation;

e) Identify and resolve anomalies seen in truth data sets.

Software Development

The contractor shall support the complete lifecycle of BMDS missions and the MDDC Program objectives by developing, delivering, improving and sustaining products for mission planning, mission operations, data collection, data distribution, data transfer, data compression, library operations, communications, telemetry, visualization, truth, metrics, and reporting software products and toolsets. These products and toolsets include the cadre of MDDC Program government owned software, tools, and databases, data management software, test analysis software, situational awareness and real-time data transfer software, test resource planning and conflict/resolution software, and telemetry analysis software. (CDRL A015, Software Development Data Package) The contractor shall:

a) Develop, implement, follow, and maintain a Software Development Plan to include standard, best-practice processes commensurate with Software Engineering Institute/Capability Maturity Model Integration (SEI/CMMI) Level 3 (at a minimum) certification for performing all software engineering and development functions. These functions shall include project planning, monitoring and control; requirements development, management, and validation / verification; source code configuration management, development, integration, test, validation / verification, testing, implementation, sustainment/maintenance, operation and documentation; database systems management, development, maintenance, and enhancement; and system and software change control for MDDC Program software;

b) Design, develop, integrate, implement and sustain software in support of all MDDC Program areas of responsibilities IAW the Software Development Plan;

c) Integrate COTS, GOTS, and Open Source software (For Open Source Software see Section H Clause H-35) to enhance the capabilities of internally developed MDDC Program software to satisfy software enhancement requirements;

d) Periodically report the status of all software development efforts of the MDDC Program as part of the Program QASP (ref.: SOW section 3.1.3.);

e) Utilize an integrated software development team that leverages personnel and material efficiencies across the MDDC Program.

4.5.2 Software developed incidental to the performance of the contract shall be delivered to the Government as both source and executable code and shall be considered a “Special Work” pursuant to Defense Federal Acquisition Regulation Supplement (DFARS) 252.227-7020, Rights in Special Works. No limited or restricted data systems or software shall be developed under the MDDC program.

Information Technology Infrastructure

The contractor shall develop, operate, document and sustain integrated Information Technology (IT) Operations, System and Network Management and Administration, IMTP and Test Functional Analysis Lab Operation Management, and Information Assurance (IA) product development for assigned MDDC Program networks and systems as required by the Government. (CDRL A016, Information Technology Data Package) These activities shall include, but are not limited to:

a) Design, develop, implement, interface, test, update, operate, sustain and document all hardware and software associated to the systems, servers, networks and associated equipment for the MDDC Program to perform MDDC Program operations at multiple locations.

b) Maintain and acquire DoD/MDA accreditation for continuing operations for all systems and networks maintained by the MDDC Program IAW the DITSCAP and applicable DoD and MDA IA and systems administration/network administration requirements.

c) Collaborate and coordinate with internal and external MDA entities and other Government agencies and Contractor organizations to plan, document, and execute network communication interfaces between MDDC Program network infrastructure and other network infrastructures in support of the MDDC Program operations and mission requirements.

d) Maintain and acquire all certifications necessary for IA and administrative personnel to meet DoD, MDA IA, and MDDC Program requirements for security, systems and network administration, and operating systems certification IAW DoD Instruction 8570.01M. Develop and maintain documentation packages for this effort.

e) Develop/update documentation, processes, procedures, CONOPS, configurations and architectures for MDDC Program Information Architecture systems and networks. Develop, update, and sustain system and network level documentation packages.

f) Develop, deliver, implement, execute, and sustain all documentation, processes and procedures for IT Contingency/Disaster Recovery (DR) IAW MDA guidance. Successfully conduct periodic DR tests IAW the documented processes and procedures.

g) Operate and sustain a single help desk across the MDDC Program in support of the current and future customer base as related to MDDC Program Operations.

h) Build, develop, operate, document, accredit, and sustain integrated test functional analysis labs and other operations support labs to support planning, engineering, and operations activities.

i) Perform site surveys for new or additional infrastructure requirements.

j) Perform equipment, system, network and server installation and checkouts.

Mission Focus

2. Mission Support Mission Support constitutes providing direct support capabilities for MDA Flight and Ground Tests, external organization tests, and ‘real world’ events. These capabilities include providing asset de-confliction, situational awareness, telemetry operations, all aspects of event data management, creation and delivery of analysis products, library operations surge support and any mission support personnel for these events. The contractor shall develop, integrate, operate, improve, and sustain operations and capabilities for Mission Support Operation activities for the MDDC Program to meet mission objectives on time for the specified scope of activities. (CDRL A017, Mission Support Data Package)

Pre-Mission Activities The contractor shall:

a) Conduct and document planning activities to analyze and report on mission support requirements. This activity shall also include the identification of improved or new capabilities to support requirements;

b) Perform readiness activities including planning, systems engineering, and technical support for current and future missions;

c) Coordinate with potential users/ranges to determine specific activities and requirements;

d) Participate in mission planning meetings by preparing and presenting briefings and reports to address capabilities, pre-mission testing performance, equipment performance, support status, data management, transfer, and product delivery;

e) Respond to all changes in test requirements and test conditions;

f) Conduct pre-tests of support equipment and processes to ensure optimal performance.

g) Conduct link margin analysis assessments for flight test telemetry, radar, optical and GPS metric data;

Mission Execution The contractor shall:

a) Deploy associated infrastructure and all required technical personnel to support each mission activity;

b) Conduct MDDC Program mission execution activities;

c) Provide daily status reports to the Government Mission Execution Team;

d) Coordinate all flight test activities with the Government Mission Execution Team;

e) Provide real-time telemetry displays for mission critical data and situational awareness displays for sites as specified in the DT Viewing Plans;

Post-Mission Activities The contractor shall:

0. Perform post-mission MDDC Program capability activities;

0. Support post-test technical interchange meetings;

0. Provide post-mission reports as specified in the Mission Requirements Document (MRD), Data Handling Plan, and Integrated Data Management Plan;

0. Validate pre-mission predictive models with actual flight test data collection and update predictive telemetry, radar, optical and GPS models based on post mission performance results;

0. Transfer and deliver test event data collection utilizing approved networks.

Security

2. Security Operations

2. The contractor shall continually demonstrate to MDA that it is properly staffed and capable of handling, processing, and protecting classified data IAW with all DoD and MDA security requirements. The contractor shall perform the following activities:

a) Provide day-to-day security operations within the MDDC Program and associated labs to include, but not limited to (a) receipt, processing, and distribution of data up to TOP SECRET.

b) Provide personnel to implement day-to-day security procedures that provide appropriate protection of BMDS data and information, associated labs, and software security measures.

c) Cover all facets of security during periods when 24/7 support to MDA Test activities is required.

d) Provide personnel for the security of the data and information of the MDDC Program and associated labs, implementing and sustaining physical, procedural and software security measures.

e) Continuously sustain a master catalogue of the MDDC Program classified and unclassified data holdings.

f) Sustain cradle-to-grave accountability of all MDDC Program holdings and implement processes and procedures to demonstrate the required accountability.

2. The contractor shall assist in sustaining the physical security accreditations of all facilities in which the MDDC Program sustains oversight responsibility. The contractor shall perform the following activities:

a) On a daily basis, provide multidiscipline administrative security support to all personnel located with these facilities.

b) Assist the government in sustaining current accreditations and monitoring all activities within facilities that could affect security operations.

c) Assist the government in preparing for and representing the MDDC Program in all security surveys and inspections.

2. The contractor shall operate and sustain multiple unclassified and classified information systems IAW the DoD Information Assurance Certification and Accreditation Process (DIACAP) and MDA Directives as follows:

a) Follow all DoD IA Policy and Regulations and MDA implementing guidance and directives and sustain the ability to demonstrate compliance with applicable regulation and policy at all times.

b) Administer all user accounts that represent the MDDC Program in all information assurance actions to include all required CVTs, Federal Information Security Management Act (FISMA) requirements and other coordination.

2. Regardless of the classification (Unclassified, Confidential, Secret, TOP SECRET), the contractor shall perform all required data management tasks as follows:

a) Employ a sufficient number of personnel with TOP SECRET clearances to ensure that all areas of responsibility and tasks are adequately covered at the TOP SECRET level.

b) The contractor shall be responsive to all change(s) in security requirements.

c) At all times, implement the requirements associated with all types of classified information and caveats.

Special Provisions

2. Relocation of Operations

3. If, during the period of performance of this contract, it is determined that the MDDC Program-controlled infrastructures are to be moved from one location to another, the contractor shall develop and execute an effective, coordinated transition/move plan that ensures delivery of uninterrupted service for relocating the MDDC Program and test analysis lab infrastructure pursuant to issuance of a T/O. (CDRL A019, Relocation of Operations Plan)

2. Transition of Contract

4. The contractor shall develop and execute a transition plan to ensure an efficient process, an orderly transition, and minimal disruption to the operation and sustainment of the MDDC Program, associated labs, and on-going missions. In order to ensure a smooth transition, adequate time will be allotted for transitioning MDDC Program Operations. (CDRL A020, Transition Plan)

APPENDIX A TO THE SCOPE OF WORK

ACRONYMS