Attachment 1 - PWS - CSO Services Contract - v3 - Amend 0002.pdf

PERFORMANCE WORK STATEMENT (PWS)

Contract Security Officer (CSO) Services (Armed/Unarmed) Contract Department of Defense (DoD), Pentagon Force Protection Agency (PFPA)

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide armed and unarmed CSO services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform armed and unarmed CSOs as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background: The PFPA mission is to provide force protection, security, and law enforcement operations as required for the people, facilities, infrastructure, and other resources at the Pentagon Reservation and for DoD activities and DoD-occupied facilities not under the jurisdiction of a Military Department within the National Capital Region (NCR). This responsibility includes security of the buildings; identification passes; anti-terrorism and force protection; chemical, biological, radiological and nuclear protection and detection; and other key functions. In order to fully respond to the responsibilities of the mission, PFPA requires contracted security personnel to provide protection of its facilities, physical assets, and all related operational activities for designated locations within the NCR.

1.3. Objectives: The Contractor shall support and enable PFPA’s mission by delivering the highest quality security services available focused on supporting the accomplishment of the PFPA core mission of protection and security for all constituents in PFPA’s area of responsibility. Ensuring that all security posts are staffed, patrolled, and inspected according to the contract and applicable standards and that all Entry Control Points (ECP) are fully secured to ensure no unauthorized entries occur for the safety and protection of all personnel at the designated post locations

1.4. Scope: The scope of this contract covers armed and unarmed CSOs within Northern Virginia and Maryland as defined in Attachment A – Security Post Matrix. Services include armed and unarmed CSO services providing entry/access control at designated facilities as identified in Attachment A – Security Post Matrix. The Contractor shall furnish the necessary management, quality control, supervision, personnel, training, equipment, supplies, and clothing (except as provided by the Government or otherwise specified) to provide fit (in accordance with Attachment D - Height, Weight, and Physical Fitness Standards), trained, and professional armed security services for the PFPA. CSOs will be responsible for protecting life and ensuring a safe environment for all personnel including DoD employees, official guests, and visitors within the assigned buildings by preventing unauthorized access to facilities; maintaining order at DoD facilities; and, deterring, recording, and reporting criminal activity in and around assigned facilities. CSOs are responsible for access control, foot patrol, building and grounds security, and safeguarding information and classified Government materials located at owned, leased, or controlled DoD facilities throughout the NCR.

1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 1 November 2021 – 31 October 2022 Option Year I: 1 November 2022 – 31 October 2023 Option Year II: 1 November 2023 – 31 October 2024

Option Year III: 1 November 2024 – 31 October 2025 Option Year IV: 1 November 2025 – 31 October 2026

1.6. General Information

1.6.1. – Personnel. The Contractor shall provide fit, trained, and certified armed and/or unarmed CSOs at designated post locations in accordance with Security Post Matrix (Attachment A). CSOs must demonstrate knowledge of the legal authority and limitations of an armed or unarmed security officer; must be of sound character and integrity;

present a neat and professional appearance at all times; exercise judgment and use discretion in dealing with first responder issues; and keep situations under surveillance and report status as required.

1.6.1.1. – Minimum Standards. The Contractor shall ensure that all security officer personnel who serve on this contract meet the minimum requirements as described in the PFPA Minimum Standards for CSOs (Attachment B Section 1). The Government reserves the right to review the resumes, qualification documentation, and certificates of the Contractor’s employees performing under the contract solely for the purpose of ascertaining their qualifications relative to the personnel qualification terms of the contract. Accordingly, the Contractor shall furnish such information to the CO or the COR upon request. All armed security officer personnel shall also follow the guidelines described in DoD Directive 5210.56 Arming and the Use of Deadly Force.

1.6.1.2. – Uniforms and Grooming Standards. The Contractor is responsible for ensuring that security personnel follow the uniforms and grooming standards as stated in the PFPA Minimum Standards for CSOs Selection and Assignment to PFPA (Attachment B, Sections 3 and 7) in order to promote professionalism throughout the PFPA security/law enforcement community and to maintain a safe and orderly working environment.

1.6.1.3. – Physical and Medical Qualifications. The Contractor shall use the Medical Standards for CSOs, (Attachment C) and the Height, Weight, and Physical Fitness Standards (Attachment D) when determining medical and physical fitness of personnel selected to serve on this contract. The standards are modeled after the Pentagon Police Division standards and, although rigorous, these standards are considered necessary to perform security service duties at the quality level that PFPA requires.

1.6.1.4. – Physical Stamina. Physical stamina in all of its forms (endurance, temperature/climate, etc.) is a basic requirement of these positions. Each contract employee shall be in good physical condition, be able to protect themselves and others, and be able to withstand sudden emotional stress and physical exertion in the apprehension of suspects and violators. Contract employees must be capable of pursuing and apprehending violators and suspects on foot. This may require running, jumping, climbing, and crawling, followed by physical contact to overpower the violator or suspect. Individuals deemed incapable of meeting the physical requirements of their assigned position shall be removed from the Contract or reassigned upon the COR’s request.

1.6.1.5. – Drugs and Alcohol. All CSOs and any other representatives of the Contractor performing in any capacity on the contract shall undergo a pre–employment drug screening examination and an annual drug screening examination by a laboratory that is certified by the Substance Abuse Mental Health Service Administration (SAMHSA). Random drug testing will be required of 10% of the Contractor’s employees on a monthly basis during the performance of this contract and any/all positive reports will be reported to the COR within 24 hours of the Contractor receiving the positive report. Contractor will ensure the employee is immediately removed from the contract upon receipt of a positive test. (Attachment B, Section 2). This is to ensure a Drug Free Workforce in accordance with DFARS 252.223-7004 and Drug Free Workplace in accordance with FAR 52.223-6.

1.6.1.6. – Pre-Placement Medical Examination. All candidates shall undergo a pre-placement medical examination by a licensed, board-certified medical doctor to ensure the candidate meets the physical and medical standards stated in Attachment C. A standard Height and Weight Chart is attached as Attachment D. Contractor will maintain a completed, Certificate of Medical Exam OPM Form SF 78, signed by medical authority on each contract employee who performs force protection services on this contract.

1.6.1.7. – Physical Ability Test. The Contractor shall use the Physical Ability Test (PAT) as described in Attachment D to test the level of fitness of the CSOs. Each officer shall be tested on an annual basis, with a copy of the results submitted to the COR. The Contractor shall provide the necessary certified training personnel, space, and facilities to accomplish this requirement. Documentation will require the signature of the training officer as well as the officer performing the test. The training officer shall file one copy and one copy shall be filed in the officer’s personnel folder. PFPA/CSMB shall be notified, no less than two weeks in advance of the time and place of testing and may observe such testing.

Deliverables: Physical Ability Test Results

1.6.1.8 – Project Management Plan (PMP). The Contractor shall submit a PMP in accordance with (Attachment B, Section 6) to the CO for review within ten (10) working days after contract award. The CO will review and approve/disapprove the PMP, with comment, based on the recommendation of the COR.

1.6.1.9. The Contractor must maintain records that certify and document that each employee of the Contractor who performs force protection services under this contract meets the requirements in this section. These records shall be available to the CO/COR upon request.

1.6.1.10. In the event that a CSO cannot perform duties as defined by the contract, a CSO can be identified as temporarily unsuitable or permanently unsuitable. Temporarily unsuitable means that a current condition is temporary in nature and should be resolved within one year, allowing the CSO to return to full, unlimited duties. A permanent unsuitable identification shall be used for Contractors removed from the contract for disciplinary reasons or those who have sustained an injury with no foreseeable recovery date, or a recovery that will not allow them to return to full and unrestricted duties. Those CSOs deemed permanently unsuitable may be reconsidered for eligibility to perform duties on this contract after one (1) year has passed and after the PFPA CSMB has reviewed their circumstances. This review will be conducted on a case-by-case basis.

1.6.2. – Training Standards.

1.6.2.1. – Certifications. The Contractor shall satisfactorily complete all required training on schedule and properly perform their duties in Attachment B, Section 5. Certifications and other appropriate proof of training shall be maintained by the Contractor and provided to the CO or COR upon request. Training is necessary to maintain a professional high quality, qualified workforce.

Deliverables: Training Notification as outlined in Attachment B, Section 5

1.6.2.2. – Annual Training. In addition to the annual training identified in the standards documents, each CSO through the Project Manager and Contractors Quality Control Manager and Training Personnel will be required to attend up to twenty (20) hours per calendar year of Government furnished Training/Briefing at no additional cost to the Government. The Contractor is expected to employ personnel with the requisite skills to perform the requirements of this contract. Therefore, the Government will not reimburse those costs associated with the training of Contractor personnel in any effort to initially attain or maintain the requirements of this contract.

1.6.2.3. – Master Training Program Plan (MTPP). The Contractor shall prepare/propose a MTPP that will include training objectives, proposed curricula, a training outline, testing/examinations, schedules and flow charts for the anticipated student load. This training curriculum shall be consistent throughout the period of performance of the contract, notwithstanding any differences in the application and/or adjudication of State/Municipal regulations or laws. The curriculum shall meet the requirements of this contract for all locations. The proposed Contractor MTPP shall be submitted to the CO/COR within ten (10) days after contract award for review and approval. PFPA reserves the right to make changes, modification or modifications to the MTPT in order to ensure that statutory training is included/conducted.

Deliverables: Master Training Program Plan (MTPP)

1.6.3. – Management Controls.

1.6.3.1. – Organizational Information. The Contractor shall supply and maintain at all times, an up to date master roster indicating all personnel including management and Lead CSOs and the points of contact for each assigned location(s) to allow ease of contact for all concerned. The Contractor shall provide copies of the necessary licenses, permits, and certifications to the COR prior to commencement of work under the contract so that personnel may receive CAC badges/access to worksites. The Contractor shall maintain training and certification files for inspection and review at the Contractors site.

Deliverables: Organizational Chart, Licenses, Permits, and Certifications

1.6.3.2. – Management Plan. The Contractor is tasked with implementing, maintaining, and updating, as applicable the Management Plan. The Contractor’s Management Plan shall delineate the management strategy, implementation of contract management systems, and all management functions involved in supporting, monitoring, and controlling contract operations. The plan shall include appropriate organizational charts and describe the program management functions next to names and positions of management personnel assigned to the contract. Moreover, the plan will detail how the Contractor plans to provide adequate on-site supervision of employees at all times. The plan is also to provide general policy and procedural guidance for the services to be performed. The Management Plan will address all guidelines set forth in Attachment B, Section 6, Administration/Management. In addition, the Management Plan should include the following:

1.6.3.2.1. Introduction - overall purpose, scope, and objectives

1.6.3.2.2. Organization

1.6.3.2.3. Organizational structure

1.6.3.2.4. Communication and reporting structure within the organization

1.6.3.2.5. Staff assignments, including identification and resumes of key personnel

1.6.3.2.6. Authority and responsibility of staff

1.6.3.2.7. Turnover rate of key personnel

1.6.3.2.8. Management Process

1.6.3.2.9. If applicable, identify benchmarked methods for the security service industry that the Contractor uses

1.6.3.2.10. Contractor’s Standard Operating Procedures

1.6.3.2.11. Personnel Management functions to include:

1.6.3.2.12. Recruitment and retention program and policies

1.6.3.2.13. Preparation for duty programs, physical exams, drug screening, weapons qualification, CPR, security and background checks, etc.

1.6.3.2.14. Incentive program for reinforcing positive behavior and performance and/or for changing negative behavior and performance

1.6.3.2.15. Continuous training program to ensure that all personnel maintain applicable qualifications and certificates

Deliverables: Management Plan

1.6.3.3. – Quality Control Plan (QCP). The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall submit a QCP within 15 calendar days after time of the contract award to the COR for review and approval. The final approved version will be provided to the CO. The Contractor’s QCP shall be implemented to ensure all security post assignments are met and filled with fully qualified personnel. The QCP shall clearly show how the Contractor will provide an Ad Hoc force of 50% of normal staffing within 90 minutes, while maintaining the integrity and quality of the permanently assigned posts. The QCP must also show how the Contractor aims to influence/ensure a positive statistical trend in maintaining quality personnel and in reducing personnel turnover. At a minimum the QCP shall address:

1.6.3.3.1. Quality Control Manager (QCM) roles and responsibilities.

1.6.3.3.2. QC communication and reporting structure within the organization and with the COR.

1.6.3.3.3. The plan for deploying additional security personnel of the highest quality in the event of an Ad Hoc requirement while maintaining the integrity of standard posts.

1.6.3.3.4. Contractor’s quality control program to identify and report to the COR: discrepancies, poor performance, and other unacceptable behavior.

1.6.3.3.5. The process/plan to resolve or modify item (4) identified discrepancies.

Deliverables: Quality Control Plan

1.6.3.4. – Staffing Plan. At time of contract award, the Contractor shall submit a staffing plan to staff all security posts listed in the Security Post Matrix (Attachment A) with qualified CSO personnel. As changes occur and additional information becomes available, the Contractor is responsible for correcting and changing the information contained in the previous staffing plan and rosters of personnel serving on the contract and for submitting the current information to the COR not later than the 5th of each month.

1.6.3.4.1. The staffing plan will include a plan for a Recruitment/Ad Hoc CSO Forces in accordance with guidelines contained within Attachment B, Section 6, Recruitment/Ad Hoc CSO Force

1.6.3.4.2. Technical Operations. Upon request, the Contractor shall provide the COR an updated schedule and a staffing plan, not more than weekly, for each facility within the geographic location. The staffing plan should include a personnel roster to delineate the staffing of the assigned posts for day to day operations.

Deliverables: Staffing Plan

1.6.3.5. – Reports. The Contractor is responsible for submitting a monthly progress report. The report will discuss the overall contract status to include staffing; training; challenges, the actions taken, and the results of the actions;

upcoming events; issues; concerns; and highlights of the previous month. The discussion on training should include the type of training, the location, number and or list of personnel who attended, and if the training resulted in updated or renewed certifications for personnel in attendance. The Contractor shall complete the PFPA-supplied spreadsheet and submit it with the monthly report. Additionally, the report should include other information that the Contractor deems appropriate or that the COR, the CO, and the Contractor have agreed upon. The report shall be submitted via electronic means either as a .doc file or a .pdf file to the COR no later than the 5th of each month.

Deliverables: Monthly Progress Report

1.6.4. Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.5. Recognized Holidays: Each post/position is considered by the Government as being critical and essential to the operation and requires full staffing by qualified CSOs as agreed upon by the contract (Post Exhibits). In the event a Government office or facility closes early or does not open, for whatever reason, does not eliminate this requirement without the expressed prior authorization of the CO or COR.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

Inauguration Day*

NOTE: *Inauguration Day is only a holiday if deemed a holiday for Federal Government employees.

1.6.6. Hours of Operation: The Contractor is responsible for conducting business in accordance with the individual exhibit schedule at Attachment A – Security Post Matrix. Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.7. Place of Performance: The work to be performed under this contract will be performed in accordance with the individual exhibit schedule at Attachment A – Security Post Matrix.

1.6.8. Type of Contract: The Government will award a firm fixed price (FFP) contract.

1.6.9. Security Requirements: Contractor personnel performing work under this contract must meet the below security requirements at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the DD Form 254.

1.6.9.1. Must be eligible for and, subsequently be issued a DoD Contractor Common Access Card (CAC) prior to working on this contract. CSOs will wear the DoD Government issued identification, plainly displayed on the right epaulet of the duty uniform shirt or jacket (outer most piece of clothing).

1.6.9.2. DoD Security Clearance - Must be eligible for and, subsequently issued a minimum of an Interim Secret Clearance by the Defense Counterintelligence and Security Agency (DCSA) prior to working any PFPA contracts.

Failure to be granted a final Secret level clearance within one (1) year of initial Interim Secret clearance issuance will result in the immediate removal from the PFPA Contract. Contractor is required to immediately notify the COR and remove any/all CSOs that fail to maintain their security clearance in accordance with DoD 5220.22M.

1.6.9.3. Must be a US. Citizen.

1.6.9.4. Must be at least twenty-one (21) years of age.

1.6.9.5. Security Regulations, Policies and other Guidance. The Contractor shall ensure compliance with all General, Post, Supervisory and Special Orders, Circulars, Policies, Procedures and/or Regulations issued by PFPA as provided upon contract award. Additionally, the Contractor shall comply with all labor standards, including the Service Contract Act and Collective Bargaining Agreements, as well as local, county, state, and federal laws.

1.6.9.6. Personnel and Facility Secret Clearances

1.6.9.6.1. A minimum of a DoD Interim Secret security clearance is required for all Contractor personnel performing any services under this contract (except for the Meadows 1 Facility (M1F) which is a Top Secret/Sensitive Compartmented Information (TS/SCI)). Contractors will be responsible for processing their employees for the required clearance in accordance with DoD 5220.22M, the National Industrial Security Program Operating Manual (NISPOM) and ensuring that no employee is assigned to work at a PFPA facility without the appropriate clearance.

1.6.9.6.2. The DCSA will provide security clearances for contract personnel. Contractor employees granted clearances are subject to a security check by the Government prior to being allowed to work at the site. This requirement also pertains to Contract Management Officers/Employees of the firm, who, for any reason may visit the work site(s) during the term of the contract. All personnel on contract will have a National Crime Information Center (NCIC) check prior to issuance of CACs.

1.6.9.6.3. The Contractor shall comply with the provisions of the National Industrial Security Program Operating Manual (NISPOM), DoD 5220.22-M including all changes pertaining to the Safeguarding of Classified Information.

1.6.9.6.3.1. Security clearance application forms required for DoD personnel security clearances shall be obtained from DSCA. All applicable forms provided by the Contractor must be legible, accurate, and complete. Within thirty (30) calendar days of contract start up, the Contractor will prepare and forward to the COR a legible and complete DD Form 2249 (DoD Building Pass Request) for each contract employee requiring access to locations within the NCR. The contents of the DD Form 2249 will be used to conduct a criminal record background investigation of the applicant prior to issuance of the CAC. The Contractor will forward a completed Employee Training and Certification Status (Attachment B.1) that indicates clearance level and is signed by the Contractor’s Facility Security Officer (FSO) along with a Completed DD Form 2249. PFPA will not issue a CAC without the Completed and signed Employee Training and Certification Status. The Contractor will only request and PFPA will only issue CAC to employees of the Contractor. Additional requirements exist for those locations that use the CAC or other organizational-specific identification.

1.6.9.6.4. Contractors are required to report to PFPA any derogatory information that may justify an unfavorable administrative action in a personnel security or building access determination. Derogatory information includes, but is not limited to, criminal conduct, illegal drug involvement, or psychological conditions that impair judgment, reliability or trustworthiness. Derogatory information must be provided to the COR and CO as promptly as possible, but in no event later than three (3) business days after the Contractor becomes aware of the information.

1.6.9.6.4.1. PFPA reserves the right and prerogative to deny and/or restrict facility and information access of any Contractor employee determined by PFPA at any time during performance to be unsuitable for access and/or present a risk of compromising sensitive Government information to which they would have access under this contract.

1.6.9.6.4.2. A determination by PFPA that a person is not suitable to perform work under this contract is not a denial, suspension or revocation of a previously granted security clearance by another agency, nor shall it be interpreted as a direction or recommendation to the Contractor regarding the suitability of an affected individual for employment outside the scope of PFPA.

1.6.9.7. Contractor Files and Records. The Contractor shall maintain current and accurate administrative and training files detailing the Contractor’s operations pertaining to this contract. At a minimum, the files shall include personnel information pertaining to all employees furnished under the contract. As a minimum, the files shall contain contract employee’s name, date of birth, Social Security number, home address, and home telephone number. Employee information shall also include points of contact to be notified in case of emergency; a recent color photograph of the employee; records of all training, test scores, examinations; the annually completed Lautenberg Form; copies of all complaints filed against the employee; and subsequent investigations, commendations, and all records required by the NISPOM relative to the affected employee. Contractor shall also maintain a record of all medical examinations to include Physicals and all testing to include Drug and Alcohol. The Contractor shall maintain these files for a period of six (6) years and three (3) months after final payment.

1.6.9.8. Personnel Terminations. For the purpose of CAC Collection and termination of security access to Government Facilities, The Contractor shall immediately notify the COR upon termination of any person assigned to work under this contract. A written report stating notification was made and credentials collected will be forwarded to the COR.

Deliverables: Termination Report

1.6.9.9. Certifications, Permits, or Licenses. The Contractor shall obtain or possess all state and/or local requirements, certifications, permits, and licensures, except where precluded by local law or ordinance, prior to commencement of work under this contract. The Contractor must be a licensed security business with the Virginia Department of Criminal Justice Services, and must be a licensed security guard agency with the Maryland State Police, Licensing Division. The Contractor shall maintain all state and/or local requirements, certifications, permits, and licensures throughout the term of this contract. The Contractor shall incur all fees and costs associated with obtaining, possessing, or maintaining requirements, certifications, permits, or licenses under this contract. The requirements, certifications, and licenses include, but are not limited to, the following:

1.6.9.10. Business and corporate licenses to operate as a commercial security service.

1.6.9.11. Official bond(s) and insurance as appropriate.

1.6.9.12. Licenses and permits for employees to be armed and have authority to detain person(s) suspected of committing crimes.

1.6.10. Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.10.1. Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.6.10.1.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.10.1.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.6.10.1.3. The Contractor will provide the necessary quantity of GSA-approved Class 5 Weapon Security containers (Federal specification AA-C-2859), for storage of the weapons and ammunition within each building or facility of the contract as designated by the COR. The weapons storage safe combination shall be changed every six

(6) months, when compromised, or when an employee who has the combination is discharged for any reason. The completion of this task shall be documented and retained on file for PFPA review and will also be reported on the monthly report. In addition, 2 boxes of approved ammunition, along with nine (9) spare magazines shall be provided and stored on-site to accommodate emergencies and to be available in the event additional services are ordered. The Contractor will utilize Standard Form 702 (Security Container Check Sheet), for all weapons storage safes, as well as an OPEN/CLOSED magnetic sign on the face of the safe. Unless required in the performance of assigned duties, no firearms shall be removed from the premise(s).

1.6.10.2. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. The weapons storage safe combination shall be changed every six (6) months, when compromised, or when an employee who has the combination is discharged for any reason. The completion of this task shall be documented and retained on file for PFPA review and will also be reported on the monthly report. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.11. Performance Requirements (Special Qualifications). The Contractor shall furnish the necessary management, quality control, supervision, personnel, training, equipment, supplies, and clothing (except as provided by the Government or otherwise specified) to provide fit, trained, and professional armed security services for the PFPA. CSOs will be responsible for protecting life and ensuring a safe environment for all personnel including DoD employees, official guests, and visitors within the assigned buildings by preventing unauthorized access to facilities; maintaining order at DoD facilities; and, deterring, recording, and reporting criminal activity in and around assigned facilities. CSOs are responsible for access control, foot patrol, building and grounds security, and safeguarding information and classified Government materials located at owned, leased, or controlled DoD facilities throughout the NCR.

1.6.12. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.12.1. Kick-off Meeting. The Contractor is responsible for scheduling and conducting a kickoff meeting within ten working days of award of the contract. The purpose of the kick-off meeting is to begin a dialogue and partnering attitude that will continue throughout the period of performance of this contract. At a minimum the agenda should include introduction of Contractor and Government key personnel; transition items of concern with input from the Contractor and the Government; communication flow expectations; the schedule and venue for future monthly meetings; and other topics as appropriate. Minutes of the meeting will be developed by the Contractor and sent to the COR for comments and/or additions, within 48 hours after the meeting. Final minutes will be distributed to meeting attendees and a copy should be sent to the CO for inclusion in the contract file.

Deliverables: Kick-Off Meeting Minutes

1.6.12.2. Monthly Progress Meetings. The Contractor Program Manager and other appropriate staff will meet monthly with the COR to discuss concerns and matters that may impact contract performance. The monthly meeting schedule and location shall be mutually agreed upon during the initial kick-off meeting. During the progress meetings the Contractor shall provide insight into potential difficulties and on any upcoming Contractor initiatives to enhance or maintain the qualifications of security personnel working on this contract. The monthly meeting shall be the venue for Government personnel to discuss new policy, new or updated training requirements, or other pertinent topics to include upcoming events that may have an impact on the performance of this contract.

The Program Manager is responsible for developing a draft meeting agenda and forwarding it to the COR for comments 24 hours prior to the scheduled meeting. The Contractor is also responsible for taking minutes of the meeting to document topics discussed and action items identified during the meeting and provide the minutes to the COR within 48 hours after the meeting. The COR shall review the minutes, and provide comments for incorporation within 48 hours of receipt of the minutes. After incorporation of the comments the Program Manager shall distribute the minutes to all attendees of the progress meeting within five business days. Distribution of the minutes shall be via email attachment as a .doc or .PDF attachment and shall include a copy to the CO.

Deliverables: Progress Meeting Agenda Progress Meeting Minutes

1.6.13. Key Personnel: The following personnel are considered key personnel by the Government: Program Manager (PM), Quality Control Manager (QCM), and Training Manager. The Contractor shall provide a PM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the CO. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available 24 hours a day, 7 days a week. In his absence, an alternate contact must be available to perform duties. The Contractor shall ensure that all personnel filling key personnel positions are retained in those positions for a minimum of 180 days following Government approval of their resumes. Substitution of key personnel prior to 180 days after contract award shall be allowed only in the event the designated person is ill, incapacitated, or otherwise unable to perform the functions of the position or leaves the employ of the Contractor.

1.6.13.1 Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 10 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without written approval from the Contracting Officer.

Note: The qualifications for education and experience are set forth below. If not otherwise specified, all degrees must be 4-year degrees issued from a college or university that is listed as accredited by the U. S. Department of Education (http://ope.ed.gov/accreditation). During the term of the contract, Contractor must submit a resume for review by the COR and obtain the COR's authorization prior to making any changes in Key Personnel.

1.6.13.2. Program Manager. Responsibilities include the daily oversight of the contract. Duties include monitoring and controlling schedules and quality control, assigning personnel consistent with contract requirements, understanding, and assuring compliance with all minimum standards and all applicable or relevant and appropriate requirements including Federal and state requirements, and performing as the Contractor's chief representative. The qualified individual for this position must have, as a minimum:

1.6.13.2.1. Undergraduate or higher degree in management, business, security, or a law enforcement related field.

1.6.13.2.2. Five years of recent (after 16 Nov 2016) experience managing or overseeing contracts to provide security officer services to various locations and multiple facilities and to provide Ad Hoc response to heightened security conditions, emergent needs, or for special events.

1.6.13.2.3. Must have a minimum of a DoD Top Secret/SCI security clearance.

1.6.13.3. Quality Control (QC) Manager. Responsibilities include developing, maintaining, and enforcing the Contractor’s QC program. The qualified individual for this position must have as a minimum.

1.6.13.3.1. Undergraduate degree or higher in management, business, security, or law enforcement related field.

1.6.13.3.2. Three (3) years of recent (after 16 Nov 2018) QC experience in managing similar contracts of comparable size and complexity.

1.6.13.3.3. Must have a minimum of a DoD Interim Secret security clearance.

1.6.13.4. Training Manager (TM). Responsibilities include developing, maintaining, and enforcing the Training program. The qualified individual for this position must have as a minimum:

1.6.13.4.1. Virginia Department of Criminal Justice Services (DCJS) and Maryland Armed Guard Certifications;

other applicable training certificates (Baton, First Aid, CPR, (Adult/Child) Active Shooter, etc.). No substitutions are allowed for the specific training outlined in Attachment B, Section 5.

1.6.13.4.2. Three (3) years of recent (after 16 Nov 2018) TM experience in managing similar contracts of comparable size and complexity.

1.6.13.4.3. Must have a minimum of a DoD Interim Secret security clearance.

1.6.14. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. CSO will wear the DoD

Government issued identification, plainly displayed on the right epaulet of the duty uniform shirt or jacket (outer most piece of clothing).

1.6.15. Contractor Travel: Not Applicable.

1.6.16. Organizational Conflict of Interest: Contractor and sub-Contractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the CO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the CO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the CO and in the event the CO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the CO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17. Phase-in: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods.

During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date. A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to assure minimum disruption to vital services and Government activities.

1.6.17.1 Phase-in Plan. The Contractor shall provide a phase-in plan at the time of contract award. This plan shall describe, to include projected milestones, how the Contractor will manage the transition from the incumbent to the new Contractor with no disruption to the services provided to the PFPA. This plan will also detail the Contractor’s plan for bringing all locations online during the 30 day transition period. The transition plan will also describe the Contractor’s plan for acceptance and negotiation of the prevailing Collective Bargaining Agreements (CBA).

Deliverables: Phase-in Plan

1.6.17.1.2. The Contractor shall provide a daily phase-in status report the first business day during the phase-in period to address items specified in their Phase-in Plan.

1.6.17.1.3. Per 29 CFR 471, current Contractor employees shall be given the right of first refusal under the new contract.

Deliverables: Phase-In Status Report

1.18. Non-Disclosure - Access to and Protection of Classified Information. The Contractor agrees that, to the extent it receives or is given access to classified information under this contract, it shall treat such information in accordance with any restrictions imposed on such information. The Contractor further agrees to enter into a written agreement for the protection of the classified information of others and to exercise diligent effort to protect such information from unauthorized use or disclosure. In addition, the Contractor shall obtain from each employee who has access to classified information under this contract, a signed SF-312 Classified Information Non-Disclosure Agreement (Attachment G) that shall provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others classified information received in connection with the work under this contract.

1.19. Other Pertinent Information or Special Considerations.

1.19.1. Employee Identification. Contractor employees working on-site at a Government facility shall wear a Government issued photo identification badge, which is issued to the individual by the Pentagon Building Pass Office. No visitor badges shall be issued to CSOs on duty.

1.19.2. Project Office. As stated in Attachment B, Section 6, Facilities/Project Office, the Contractor shall provide and maintain a project office in close proximity to the NCR in order to facilitate the administration of the services provided under this contract and to ensure that Contractor representatives are able to maintain a close working liaison with the COR. If required by State/Commonwealth, the Contractor office will be within the jurisdiction while maintaining close proximity to the NCR. The Contractor will provide the location and contact information for this office to the COR and notify them in writing of any changes within five working days of the change.

Deliverables: Project Office

1.19.3. Capitalizing on Industry Best Practices. Recommend and implement industry best practices, standards, and innovation while ensuring compliance with DoD, PFPA, federal and state law enforcement regulations and policies.

Provide recommendations regarding security weaknesses and vulnerabilities.

1.19.4. Support to Future Needs and Initiatives. Ensure an active and viable partnership with PFPA in anticipating and responding to future security needs, emergent security needs, and other initiatives that may evolve as a result of changing conditions.

1.20. Labor Hour Reporting.

1.20.1. The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the PFPA via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov.

1.20.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2022. Contractors may direct questions to the help desk at help desk at: http://www.sam.gov.

PART 2

Definitions and Acronyms

2. DEFINITIONS AND ACRONYMS:

2.1. Definitions.

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2. Contracting Officer (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the CO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. CONTRACT SECURITY OFFICER (CSO). All CSO personnel meeting all uniform, appearance, standards of conduct, security, and training requirements in accordance with the PFPA Minimum Standards for CSOs (Attachment B).

2.1.5. DAY. Day means, unless otherwise specified, a calendar day.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that…