HC12815R0025_ATTCH_J-2_SPS.docx

Source Selection Information – See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

HC1028-15-R-0025

Attachment J-2 SPS

Source Selection Information – See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

HC1028-15-R-0025

ATTACHMENT J-2 SPS

Defense Commissary Agency

Commissary Advanced Resale Transaction System Replacement/Modernization

System Performance Specification

Version 1.0

July 2015

DRAFT HC1028-15-R-0025

ATTACHMENT J-2 SPS

Source Selection Information – See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

HC1028-15-R-0025

ii

Contents

Source Selection Information – See FAR 2.101 and 3.104

FOR OFFICIAL USE ONLY

HC1028-15-R-0025

i

Scope Identification The Defense Commissary Agency (DeCA) operates 245 commissaries worldwide for the Department of Defense (DoD). DeCA’s mission is to deliver a vital benefit of the military pay system that sells grocery items at cost while enhancing the quality of life and readiness. Each commissary uses a point of sale (POS) system, Commissary Advanced Resale Transaction System (CARTS), to process customer purchases, capture sales and financial data from those purchases, generate management reports, and provide information electronically to other DeCA and external government business systems.

Program Overview The CARTS Replacement/Modernization (R/M) contractor is responsible for maintaining the legacy POS software/hardware and all supporting hardware and software that is part of the current CARTS capabilities. The current CARTS POS software/hardware and interfaces will be modernized with new CARTS R/M hardware that will be integrated with the Enterprise Business Solution (EBS) POS software, EBS store controller, and EBS server center hardware and software. Throughout this document, the complete EBS software solution will be referred to as NCR Retalix 10; however, it will include all software related to POS functionality provided by NCR.

The modernization and replacement program will be performed over a four year period, during which CARTS will be phased out by the new CARTS R/M hardware; and EBS POS software, EBS store controller, and EBS server center hardware and software.

The CARTS R/M contractor will maintain the help desk (Tier 1-3), support software and hardware maintenance, all change requests, training requirements, and program support for the current CARTS hardware and software. As each store is modernized, the CARTS R/M contractor will be responsible for their own equipment, operating system, firmware, and all hardware integration to the store controller and server center hardware. DeCA will manage the interactions between the Tier I DeCA help desk and the respective EBS and CARTS R/M Tier II and above help desks.

The scope of CARTS R/M contract includes:

CARTS support. Maintaining the legacy POS and all supporting hardware and software as part of the current CARTS capabilities.

New POS hardware. Replacement of all retail locations (worldwide installation and maintenance) and DeCA and NCR test beds. Major components include but not limited to: registers, personal computers for dedicated web access, scanner scales, checkout lanes, cashier and customer display, self-checkouts, wireless registers, cash management systems, and back office equipment.

Help desk. The CARTS R/M contractor is responsible for providing sustainment Help Desk (Tier 1-3) of the current CARTS capabilities. DeCA will provide Tier 1 support for the rollout/sustainment of EBS POS with the new CARTS R/M hardware. Offerors must propose help desk services beyond Tier 1 for EBS POS. DeCA’s expectation is a single contact center/help desk to support CARTS R/M. DeCA’s current help desk system is Remedy. Offerors may propose integrating with the existing Remedy system, or may propose their own solution.

Integration/interface services. Integration/interface services include interfacing CARTS R/M hardware with the NCR Government Furnished Equipment (GFE) EBS POS software (Retalix 10), EBS store controller, and EBS server center hardware and software.

This document defines requirements necessary for CARTS R/M to meet DeCA’s objective of keeping pace with commercial grocery best practices. Specific requirements provided in this document include: performance requirements; hardware, security, and telecommunications requirements; and ENERGY STAR compliance.

System Overview To assist the offerors to better understand the environment and requirements, DeCA has provided a technical library (www.commissaries.com/cartsrm) which provides documentation that should be used to help prepare all proposal responses.

CARTS R/M equipment will replace DeCA’s current POS hardware. In January 2015, DeCA awarded the EBS program to NCR Government Systems to acquire and deploy an integrated EBS that includes modernized POS software from the Retalix 10 suite. The new EBS POS solution which is scheduled for deployment FY2016 through FY2020 will be aligned with the deployment of the CARTS R/M store level hardware. CARTS R/M will provide the store hardware to run the NCR POS Retalix 10 to support full realization of the supply chain capabilities.

The CARTS R/M contract is defined by four distinct phases: 1) transition, 2) sole responsibility for the fielded CARTS solution, 3) global deployment of the CARTS R/M hardware with integrated NCR software, 4) maintenance of the EBS POS hardware. During the transition phase, there will be a phased handoff of the maintenance of CARTS from the incumbent (IBM) to the CARTS R/M contractor. Phase 1 is projected to end 90 days after contract award. After transition, Phase 2 begins and the CARTS R/M contractor will be solely responsible for the day-to-day operation of the CARTS solution. Day-to-day operation includes such duties as providing the CARTS Help Desk, system administration, database administration, software updates and security patch deployment, contractor program management efforts, and support of the monthly Program Management Reviews (PMRs) and quarterly reviews. The CARTS R/M contractor must be prepared to resolve any hardware or software deficiencies which arise, provide substitute hardware for any components which have reached end-of-service life, and deployment of POS hardware and software to any newly constructed stores or stores which have been altered or modified by DeCA. The contractor must also support integration of any EBS functionality which DeCA elects to implement early.

In Phase 3, the CARTS R/M contractor will integrate the NCR-provided software/hardware with the new hardware provided by CARTS R/M. After successfully integrating the hardware and software during developmental testing, the CARTS R/M contractor will assist DeCA with operational testing and the Risk Management Framework assessment which results in the Authorization to Operate on the DeCA network. Then the CARTS R/M contractor will deploy the new system to DeCA commissaries using a multi-year approach beginning with limited piloting followed by full deployment as defined in the integrated master schedule. DeCA is currently planning for a four year plus deployment period.

Phase 4 begins after the new EBS POS has reached full operational capability (FOC). In this phase, the CARTS R/M contractor will continue to sustain the system until the end of the contract. The EBS and CARTS R/M Help Desks must cooperate to resolve any open trouble tickets; the CARTS R/M contractor will be responsible for rectifying all trouble tickets related to the new solution provided by CARTS R/M.

HC1028-15-R-0025

Attachment J-2 SPS

Requirements As part of their response package, each offeror will propose their best approach to satisfying DeCA’s requirements and applicable Data Item Descriptions (DID) which present a clear expectation of the specific effort required to perform the work.

Deliver a 21st Century POS Solution The CARTS R/M contractor will provide and support an integrated, optimized, and cost-effective POS solution that supports standard industry grocery operations, adheres to industry and technical standards, is commercially proven, and reflects the current best practices for the grocery industry. Initially supporting the current CARTS solution then via a multi-year approach, the CARTS R/M contractor will deploy the CARTS R/M hardware solution with the NCR Retalix 10 POS software worldwide. The contractor will support new construction and facility modification through the lifecycle of the CARTS R/M contract. Prior to deployment of the new POS hardware, the CARTS R/M contractor must also support new construction and facility modification projects with the same form, fit, and function of the existing CARTS solution, as needed.

This section details DeCA’s requirements for delivery of a 21st century POS solution, specifically: provide an integrated and modernized POS solution, and deploy capabilities worldwide.

Provide an Integrated and Modernized POS Solution The CARTS R/M contractor must provide a commercial off-the-shelf (COTS) grocery hardware that is fully integrated with NCR Retalix 10 to support standard grocery operations at the commissary level, including customer checkout process and acceptance of all possible United States (U.S.) media tendering.

Data Item Description: CARTS R/M Hardware Plan (Statement of Objectives (SOO) deliverable 6.16).

Key Performance Indicator: POS solution must provide a scan rate of at least 28-32 items a minute.

Integrated Solution The CARTS R/M contractor must sustain the current CARTS solution and then provide and maintain a modernized hardware solution that is fully integrated with the NCR Retalix 10.

Sustaining the CARTS System In support of the current CARTS, the CARTS R/M contractor will support the integration of data consolidation and exchange between the current CARTS and the NCR Retalix 10. This may require the CARTS R/M contractor to alter the existing CARTS to enable new processes, to support new interfaces, and to keep up with new federal regulations. For example, a Department of Treasury change to electronic check processing or electronic funds transfer (EFT) vendor, policy, or procedures may result in the need to create a new or revised interface.

The CARTS R/M contractor may be required to establish/support new interfaces or data exchanges to maintain consistency with the modernized POS solution (e.g., to accept a new tender type such as Apple pay, PayPal, or Google wallet).

CARTS R/M

The CARTS R/M contractor must not only provide the modernized POS hardware, but also must provide integration/interface services to include interfacing CARTS R/M hardware with:

the NCR Retalix 10, EBS store controller, and EBS server center hardware and software.

The CARTS R/M contractor will also provide, maintain and support all necessary retail hardware to integrate the GFE NCR Retalix 10 at the commissaries and server center POS hardware and software components.

Modernized POS Hardware The CARTS R/M modernized POS hardware includes: checkout lanes, self-checkout lanes (SCOs) to include tunnel/portal scanners, courtesy desk/customer service register, wireless/standalone registers, integrated customer service centers (ICSC). CARTS R/M will also provide equipment to support the front end POS solution to include price checkers, electronic shelf labels (ESL), and back office equipment (cash management systems, coin counters/rollers and wrappers, personal computers, and printers), and operating supplies. The CARTS R/M solution must include all operating systems, firmware, and software licenses required to ensure that the new POS equipment fully support the NCR Retalix 10.

CARTS R/M hardware must include all associated items such as cables, power cords with appropriate voltage for the location, equipment manuals, etc. Hardware must be Restrictions of Hazardous Substances (RoHS) compliant. Hardware must accommodate variations in electrical power supplied throughout the world. Some outside the continental United States (OCONUS) commissaries use 220/240 volts, 50 Hz power as supplied by the local power utility. CARTS R/M hardware must adhere to DeCA’s décor package, which currently features beige or java as the primary color scheme; however, the CARTS R/M contractor will be required to update equipment colors in accordance with any decor package changes as directed by DeCA at no additional cost.

Checkout Lanes:

The CARTS R/M checkout lanes include, but are not limited to: Checkout lane hardware must include all necessary components to support customer checkout functions including, but not limited to register equipment (firmware and operating system), scanner/scales, belts, uninterruptible power supplies (UPSs), check stands, customer display, cashier display, keyboards, cordless hand scanners, receipt printer with double-sided check reader, etc. The CARTS R/M checkstands must provide comparable to or better quality than the checkstands which Royston currently provides to DeCA.

The CARTS R/M hardware must be capable of accepting all industry commonly accepted tenders to include but not limited to: cash, credit, debit, checks, coupons, SNAP EBT, EBT cash assistance, and stored value cards. The CARTS R/M hardware must be capable of supporting DeCA’s Patron Validation System that authenticates DeCA users via a Common Access Card (CAC). CARTS R/M hardware must be capable of interrogating the chip in the CAC and reading the information in the barcodes on the DoD ID/CAC. Details of the barcodes are available in the CARTS R/M Technical Library.

Checkout lane core components include:

Register. CARTS R/M registers must include: a solid state drive (SSD), Windows operating system (desktop or an embedded version), and a smart card reader capable of reading the DoD CAC. All registers must provide powered USB connections (for devices such as printers and other peripherals). Minimum operating characteristics for CARTS R/M hardware are available on the CARTS R/M Technical Library.

Cashier entry device. CARTS R/M mounted hardware must allow the cashier entry device to be positioned or adjusted vertically, horizontally and angled forward/backwards. This is required to accommodate the reach of different cashiers. The cashier entry device must include a magnetic stripe reader (MSR) for activation of gift cards.

Cashier/customer display. The terminal displays will be optimized in size, position, and be adjustable to allow ease of customer and cashier readability. Separate displays are required for cashiers and customers. Both displays must be 15-inch or larger color touch screens to allow for customer surveys and cashier acceptance.

Pin pad. Pin pad screens must be large enough to support a survey capability that allows customers to respond to DeCA’s questions about their shopping experience in the store. The CARTS R/M contractor must provide an integrated pin pad that supports the EuroPay, MasterCard, and Visa (EMV) standard, near-field communication, signature capture, end-to-end encryption, and any new industry or DoD required encryption methodology (currently supported approach is Derived Unique Key Per Transaction (DUKPT)). The hardware must support the banking industry debit card Personal Identification Number (PIN) encryption standards including the Triple Data Encryption Standard and the Advanced Encryption Standard. DeCA is deploying Verifone MX915 (EMV enabled) pin pads in CY15. This hardware will be provided as GFE for existing registers; however to support future purchases EMV enabled pin pads must be included in the offeror’s catalog.

Scanner/scale. Each terminal, except for wireless/standalones and customer service registers, will be attached to a scanner/scale. The capacity of the scale will be at least 30 pounds and certified initially utilizing the Bureau of Weights and Measures standards and annually thereafter. The scanner will interpret the specified bar code symbologies and scan items within a minimum 270-degree scanning area, including the bottom area. The scanner will include scratchproof glass. Scanner/scales must: support 2 dimensional (2D) imaging, be able to scan/recognize a variety of barcodes/symbols (e.g. Universal Product Code (UPC) barcodes, image recognition, quick response (QR) codes, etc.); and must be capable of reading barcodes, QR codes, etc. displayed on mobile devices such as smart phones and tablets. CARTS R/M must be able to scan the bar code printed on resale items and coupons (UPC, European Article Number (EAN), Uniform Code Council (UCC)-EAN-128, the bar code 39 format on military IDs, Global Trade Item Number (GTIN) – 14, and GS1).

Handheld scanners. Wireless 2D imaging scanners with the same scanning capabilities defined under the scanner scales.

Receipt printer/check scanner. Able to print a patron receipt for each transaction, regardless of the type of checkout lane, as necessary. Receipt printers must have a minimum print speed of 150 mm per second, and be capable of printing graphics and barcodes including QR codes. High performing, low maintenance easy load printers with the capability to print customer paper receipts, charge drafts, register reports, information on the face of checks (such as date, pay to the order of (store name), and amount), validation information on the back of checks (such as date, amount, and commissary name), POS reports, and other information specified by DeCA, banking regulations, and the Federal Reserve. Check scanner must support dual-sided electronic check imaging in compliance with Over the Counter Chanel Application (OTCnet)/Check 21 requirements. CARTS R/M must provide check truncation/magnetic ink character recognition (MICR) readers capable of capturing MICR characters from patron personal checks. The readers will be integrated with the checkout lane hardware and software and will be able to pass transaction data to the Treasury processing agent (the OTCnet system). The printer must be capable of printing 90 lines per second and printing graphics and barcodes including QR codes. Double sided receipt printing is desired, but not mandatory.

Cash drawers/tills. An electronic and manual lock must be part of the checkout lane drawer and prohibit the drawer from opening when the register is not in use. The manual lock, or some other mechanism, must allow the drawer to be opened to remove the till during either a power outage or a register malfunction. The CARTS R/M hardware solution will also provide two tills with lockable covers per checkout lane.

Lane light/American Disabilities Act (ADA)/express globes. A checkout lane number/light mounted to contractor supplied and installed power/data poles with numbered toppers for each checkout lane; handicap topper lights for each handicap accessible checkout lane; and express topper lights for each express checkout lane. There must be an on/off/flash switch on the pole.

Power/Data Poles: Power poles must have a minimum of three outlets (one clean, two dirty) dedicated for POS equipment, plus additional outlets for soda coolers at the checklane, and must be able to accommodate networking cables; poles must have channels to separate power and networking cables. Poles must be 15’ or 22’ based on store size, and the pole color must match the store décor. The contractor will be responsible for converting floor power/data to overhead power/data for approximately 25 stores.

CARTS R/M checkout lane accessories. CARTS R/M checkout lane accessories must include but are not limited to:

· Checkout lane close-off,

· Three order separators per installed checkout lane,

· Mounted check writing stand,

· Anti-fatigue mats that meet industry comfort standard, which accommodates the entire cashier work zone,

· Cashier lean (belly) pads, and

· Foot rest area to allow cashier foot elevation while scanning or between orders.

The following are additional CARTS R/M checkout lane requirements include:

At least one lockable drawer for coupons Product diverter on the front belt Checkstand width not to exceed 50 inches Construction sturdy enough to withstand the high volume of a commissary and provide ease of access to areas below the belts to clean out debris Varying checkout lanes belt sizes:

· Regular stand with a 60-inch front transport module

· Regular stand with a 72-inch front transport module

· Regular stand with a 96-inch front transport module Protective strips on the customer facing side of the checkstands to prevent damage from shopping carts.

Design that will protect cashiers from shopping carts in adjacent checkout lanes.

Dual belts, one for cashier input feed, the other located in the rear transport area that feeds the bagger accumulation area.

Extended back ends with a large accumulation area (minimum of 14 square feet).

A bagging station at the rear of the module with a pull out bagging shelf that can accommodate at least two baggers working together on the same order. The bagger shelf will support two plastic and two-paper bag stuffing areas, with a limited storage area. Bagger stands must be able to withstand the weight of grocery items including heavier items such as cases of water. Bag racks must accommodate paper, plastic, and reusable bags.

Uninterrupted Power Supply (UPS).

Self-Checkout (SCO) The CARTS R/M hardware solution will provide at a minimum four self-checkout (SCO) options: 1) 1-3 bag capacity, 2) 4-6 bag capacity, 3) high speed/tunnel/portal scanners capable of scanning 50 or more items per minute, and 4) cashless SCOs (which may also be used as a customer payment station for mobile checkout). Each SCO must be capable of converting into a full service checkout lane. SCO solutions must include an attendant station or stations based on the configuration of SCOs installed. SCOs must accommodate paper, plastic, or reusable environmentally-friendly bags and accept all industry commonly accepted tenders to include but not limited to: cash (except cashless SCOs), credit, debit, checks, coupons, Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT), EBT cash assistance, and stored value cards (gift cards). SCOs must have scanners scales that can read barcodes from mobile device screens (such as smart phones and tablets). SCOs will have easy access to service or replace parts without tools or complicated tear-downs. SCOs must be current models in use within the commercial grocery industry (within one year of manufacture).

SCO components and accessories and respective characteristics/requirements include but are not limited to:

SCO attendant register and stand/cabinetry.

Customer/cashier display. 15-inch or larger touch screen.

Smart card reader. Capable of reading DoD CAC supporting DeCA’s Patron Validation System and CAC authentication of DeCA users.

Pin pad. (See Section 2.1.1.2.1).

Coupon acceptor/collection bin.

Lane light/ADA/express globes. (See Section 2.1.1.2.1).

Scanner scales. (See Section 2.1.1.2.1).

Power pole. (See Section 2.1.1.2.1).

Receipt printer/check scanner. (See Section 2.1.1.2.1).

Handheld scanners. (See Section 2.1.1.2.1) Scanner holders for SCO must also be available.

Cash acceptor. That accepts all United States (US) currencies, to include coins and bills/paper (Except for cashless SCOs).

Cash dispenser. That dispenses all US currencies, to include coins and bills/paper (Except for cashless SCOs).

Coin/cash recycler. That accepts all US currencies, to include coins and bills/paper (Except for cashless SCOs).

Security based bag scale or take-away belt with security scale built in.

Bag Racks: Features available to accommodate plastic, paper bags, or reusable bags.

UPS.

Courtesy Desk (Customer Service Terminal) CARTS R/M will include a customer service terminal/register for processing customer returns/refunds and sales. The location of this terminal will vary between stores, but it must be capable of being located inside or outside the cash office. The courtesy desk functions will not be equipped with a scanner scale or belts but will provide full service customer check out functions to include: scanning items or bar codes with a hand-held 2D scanner; entering items via barcodes, keys, or departments; performing price checks; perform sales; and processing merchandise returns using bar-coded transaction numbers from the customer’s receipt and issue refunds. If the customer service register is located in the cash cage, the pin pad must be customer accessible so the patron can insert an EMV card or enter a PIN number.

0. Wireless/Standalone (Mobile) Terminals CARTS R/M will provide wireless/standalone (mobile) portable/handheld devices to process customer sales for special sales events that take place outside the checklane area, such as sidewalk sales, or sales that occur away from the commissary premises (up to 200 miles) with minimal or no standard network connectivity. Portable/handheld devices in the wireless mode shall have the ability to tender cash, debit, credit, EBT, checks, and stored value cards. Portable/handheld devices in the standalone mode will primarily support remote sales. The CARTS R/M solution should include a mobile cart to hold the unit. DeCA normally provides connectivity to the Treasury EFT provider via a cellular connection but a store and forward mode must be available to allow checkout when the cellular connection is lost. Standalone mode will have the ability to tender cash, checks, stored value cards, and credit in off-line mode. Portable/handheld devices in standalone mode must self-boot without requiring parent-store Local Area Network (LAN) connectivity; sales transaction data must be maintained during power-off conditions while being transported from the remote site to the parent store for data down load. The contractor will configure hand-held scanners for all non-checklane portable/handheld devices. Scanner/scales are not required for non-checklane portable/handheld devices. Continuous operations equipment and flatbed scanner/scales are not required for non-checklane portable/handheld devices.

The CARTS R/M wireless/standalone (mobile) portable/handheld devices must be capable of supporting DeCA’s Patron Validation System (scanning barcode 39) and CAC authentication (via a CAC reader). All wireless/standalone portable/handheld devices peripherals must include an industry standard National Retail Federation’s Association Retail Technology Standards (NRF ARTS), Unified POS/Object Linking and Embedding for Retail POS (UPOS)/ OPOS) driver and be durable enough to withstand the wear and tear of a commercial grocery needs.

ICSC

CARTS R/M will include ICSCs (drawings are provided in the CARTS R/M Technical Library at www.commissaries.com/cartsrm). An ICSC is a counter system, or four-sided kiosk, that encloses tobacco cabinetry with a locking mechanism and provides for three POS register locations: Customer facing merchandisers are equipped with front and back belts are on the left and right sections and provide full service customer checkout capabilities (see Section 2.1.1.2.1 and the CARTS R/M Technical Library). The front of the ICSC includes a local till store and accommodations for a small safe; its back section features a customer service counter (see Section 2.1.1.2.3) and a dual swing, latching, entry/exit door at the rear.

Power is fed to the ICSC using two power poles. The power/data pole and feeds for the existing belted checkout lane will be used to extend power and data through the existing lane fixture to the customer service terminal. The second power/data pole feeds the express lane. The ICSC footprint (15’ by 17’) is designed such that the express lane power pole will be in line with other CARTS R/M installed power/data poles, with multiple decor packages to include java and beige.

Price Checkers CARTS R/M will provide wireless price check stations (devices) that can be strategically located within the commissary to allow the customer to verify product pricing by taking an item to the station and having the station scan the UPC/GTIN code (barcode) and display the sale price.

Electronic Shelf Labels The CARTS R/M solution must include ESL hardware, software, interfaces, installation, maintenance, and wiring requirements at CONUS commissaries.

Cash Management Systems A cash management system is cash/coin counting machines that interface with the front-end cashier closeout settlement process whereby a unique operator/cashier identifier is entered; cash/coins are loaded and processed; and CARTS R/M cashier settlement and office balance processes are updated. DeCA’s larger commissaries (stores) may receive automated cash management systems. CARTS R/M must provide cash balancing/recycling hardware for automated till and safe reconciliation. It must be fully integrated with POS note and coin recyclers and provide: user friendly application; detailed reporting on all cash activity including cashier settlement; printable reports, integration with NCR Retalix 10; guided bank deposit preparation; virtual vault feature; multi-user authentication; real-time cash monitoring; remote monitoring; and the ability to support other media (i.e., food stamps, checks, credit, debit, stored value cards, and other EFT capability).

Coin Counters CARTS R/M coin (currency and money) counting/sorting hardware includes a bill and coin counter/sorter, an integrated printer, and automated coin wrapper, which rolls coins by denomination with minimal human intervention. These devices must be integrated with the NCR Retalix 10. Site surveys may recommend that large stores require two counter/sorters. Larger stores may also receive automated cash management systems (see Section 2.1.1.2.4).

Personal Computers (Data Entry Device) CARTS R/M will include personal computers (PCs) for web-based data entry. These PCs will be located in the back office and cash cage and used by DeCA store employees to connect to the store server/controller and web-based services to perform administrative and data entry functions. These PCs must be delivered initially with at least 8 Gigabytes of RAM and provide capacity for at least 16 Gigabytes of RAM. The PCs will include a 2D bar code reader (capable of reading all bar codes to include QR codes). The PCs will support network access entry via DoD-approved smart card readers capable of reading a DoD CAC to verify authorized system access.

Printers (Shelf Label and Signage) CARTS R/M will include printers for the back office (in support of operational functions). These printers must be wired and wireless capable. Each commissary will receive a minimum of two printers, one thermal printer for shelf tag printing and one for all other back office functions.

Thermal printers (portable or desktop) will be used to print shelf labels, promotion signage and, at selected DeCA locations, vinyl ESL overlays. ESL overlay labels must support industry standard shelf label sizes and formats. These printers must have the ability to generate and print a minimum of 4,000 labels unattended during a 20-minute period. This includes the capability to start label printing at a specified column and row on a sheet of label stock. CARTS R/M must produce small size (approximately 2 inches long by 1 3/16 inches high) and large size (approximately 3 1/4 inches long by 1 3/16 inches high) labels.

Operating Supplies The CARTS R/M solution will include all supplies required to operate the system (e.g., receipt paper, printer ribbons, and LED light bulbs). At initial deployment, the CARTS R/M hardware solution will include all operating supplies to support system operation for three months. A complete list of those supplies will be included in the each proposal, and will include item descriptions and prices of supplies based upon one year of system operation. The contractor must provide a website for the purchase of consumable supplies. The contractor will provide a maximum 30-day order ship time from the date the order is placed.

Deploy Capabilities Worldwide The CARTS R/M contractor must support DeCA’s current POS system, CARTS, as well as the deployment of the modernized solution. In all deployment efforts, the CARTS R/M contractor must coordinate with DeCA to develop a deployment strategy in a manner consistent with DeCA’s priorities and with minimal disruption to commissary activities. Further, the contractor must continue to perform in adherence with all sustainment requirements to include but not limited to configuration management requirements, help desk support, and performance requirements.

Until the modernized solution is deployed, the CARTS R/M contractor will be responsible for sustaining DeCA’s current POS solution (IBM/Toshiba software and hardware, hardware and software descriptions are available in the CARTS R/M Technical Library). During this initial sustainment period when the CARTS R/M contractor must ensure that the existing POS solution continues to provide the current form, fit, and function (see Section 2.1.1.1 and the CARTS R/M Technical Library).

These sustainment deployments will include supporting DeCA facility efforts such as new and renovated commissary projects. In support of new or renovation projects, the CARTS R/M contractor must provide the current POS capabilities by supplying and deploying CARTS hardware and software. To ensure the same form, fit, and function, the CARTS R/M contractor must maintain/establish all existing external and internal functional interfaces to the CARTS software (e.g., reward program; stored value/gift cards; signage program; ESL; OTCNet check processing; EFT with Vantiv; Women, Infants, and Children (WIC); WIC OCONUS (WICO); Supplemental Nutrition Assistance Program (SNAP); and validation of patron shopping privilege with Defense Manpower Data Center (DMDC)). The CARTS hardware deployed must meet or exceed the CARTS hardware and software specifications as detailed in the CARTS R/M Technical Library.

In Phase 3, the CARTS R/M contractor, in coordination with DeCA, will develop a CARTS R/M deployment schedule that is consistent with DeCA’s priorities and has minimal disruption to commissary activities. The schedule must account for constraints and limitations, such as local holidays, U.S. federal holidays, and peak sales periods during Thanksgiving and Christmas. Full deployment of all sites must be completed no later than Q4 FY2020.

Regardless of the system deployed (CARTS or CARTS R/M), the following applies:

Deployment schedule. The contractor, in coordination with DeCA, will develop a deployment schedule based on key criteria: geographical location, commissary closure days, military paydays, commissary renovation/construction schedules, and commissary size. The contractor will also consider commissary closures as a result of the Base Realignment and Closure (BRAC) of military bases.

Commissary business hours. To minimize the effects on commissary operations and customer service, the deployment schedule will stress site preparation, de-installation and installation of new equipment during normal commissary closures (typically Monday). There will be no closure for seven day a week stores. The contractor will provide a deployment approach that prevents closure of seven day a week stores. Current DeCA policy requires seven-day stores to be open on all holidays with exception of New Year’s, Thanksgiving, and Christmas. In the event DeCA’s policy changes or is adjusted, installs may be performed during holidays with exception of those mentioned above.

Peak business periods. The deployment schedule will consider not installing during peak sales periods including military paydays and holiday seasons such as Thanksgiving and Christmas.

Scheduled commissary new construction and closures:

· New construction and major renovations will receive equipment as part of the construction and remodeling process.

· Commissaries that are recognized as under consideration for closure will be moved to the end of the deployment schedule.

Site survey. The contractor will conduct site surveys before equipment is installed to ensure every site is ready for system deployment. Site surveys will be documented by the CARTS R/M contractor and provided to the DeCA Project Management Office (PMO) for acceptance/approval. The site survey will recommend the appropriate checkstand color, size, and configuration for each commissary. Each commissary may have a different color based on the commissary sales area décor scheme; however, within a commissary the equipment must be consistently colored. Checkstand size will be based on the size and volume of the commissary facility, and may vary from current size, number, and configuration.

Site preparation. Based on the results of the site survey, DeCA and the contractor will prepare each site for system deployment.

Equipment delivery and staging. When deploying the modernized solution, the contractor will load NCR Retalix 10 software prior to delivering the system to the site. This will save time during installation and reduce on-site activities. The CARTS R/M contractor is responsible for all shipping, staging, and storage of equipment prior to installation. The contractor is responsible for determining available storage space during the site survey process. If storage is not available at the store, the contractor is responsible for making alternate storage arrangements. The contractor will comply with the DeCA asset management process (such as application of DeCA’s inventory barcodes to the equipment).

De-installation. The contractor is responsible for de-installation and trade-in/disposal of removed POS hardware and data erasure of software. De-installation will include removal, retention, and re-installation of existing phones, queuing, WIC EBT stands beside terminals, and duress alarm switches. Prior to removal of de-installed hardware, the contractor and a DeCA representative will jointly inventory and document by item and serial number the de-installed hardware. Once the DeCA representative and contractor agree to inventory quantities, the contractor will be responsible for palletizing, wrapping and staging for pickup. In the event the commissary cannot provide covered storage until pickup, the contractor will be responsible for cover to protect from the elements. If available, the commissary will assist with providing material handling equipment and an operator to load removed hardware onto the contractor’s carrier. The Government will not be held responsible for lost, damaged or stolen de-installed equipment from the time it is palletized by the contractor to removal from the commissary premises. The contractor will remove equipment from the commissary premises within seven calendar days of de-install. The contractor will take ownership of the de-installed hardware when it is removed from the commissary premises.

· Property Trade-in/Disposal Procedures: The CARTS R/M contractor will be responsible for de-installation and disposal of POS system hardware during the life of the contract including during support of construction projects. The Government reserves the right to exercise trade-in by site as an option for all replaced POS equipment. If the Government exercises trade-in, the contractor will be responsible for disposal of all de-installed products. A Government representative and the contractor will use DeCA’s Defense Property Accountability System printed inventory listing to verify equipment being removed (these inventory listings will be provided by Property Record Management Office). Upon completion of the inventory, the Government representative will attach the inventory listing to a DeCA Form 40-108 and provide the signed original to the DeCA store and a copy to the DeCA Headquarters (HQ) Property Manager.

· Disposition Requirements. When disposing of the POS system hardware at any time during the life of the contract, the CARTS R/M contractor must comply with the disposition requirements for hard drives, pin pads, and any other equipment considered sensitive. The CARTS R/M technical library contains links to applicable documents. The contractor must certify in writing after each CARTS R/M installation that the disposition has been completed in accordance with DoD procedures and provide to the DeCA PMO.

Installation. Following site preparation and de-installation, the site will be ready for new system installation. The contractor must comply with all applicable Federal, State, and local laws (including host nation), ordinances, and regulations with respect to the care, handling, storage, shipment, resale, export, or other use of the material hereby received. The contractor will hold the Government harmless from any or all debts, liabilities, judgment, costs, demands, suits, actions, or other claims of any nature arising from or incident to the handling use, storage, shipment, resale, export, or disposition of the items received. This also applies to any part thereof that may be hazardous. The Government reserves the right to relocate the equipment provided under this contract to another location other than the one for which initial award was written, for example to support new construction projects. Additionally, the contractor is responsible for ensuring that any floor damage incurred during de-installation or installation is fixed and that any areas that any newly exposed flooring (resulting from differences in new equipment footprints) is consistent with the flooring in the contiguous area.

Training/Post Support. The contractor will provide hardware training to commissary users prior to the store install date and provide post install support the first live date and a number of subsequent days as recommended by the contractor.

System acceptance. After the contractor has installed equipment, a DeCA representative and the contractor will jointly verify that the system is fully operational and the contractor has repaired any damage which occurred during de-installation or installation. After DeCA certifies the installation is successful, the contractor will transfer ownership of the POS equipment to DeCA.

Data Item Description: Modernization and Implementation Plan (SOO deliverable 6.5).

Key Performance Indicator: Worldwide deployment of the modernized solution synchronized with the NCR Retalix 10 rollout.

Improve Business Functionality Until the modernized solution is fully deployed, the CARTS R/M contractor will be responsible for sustaining DeCA’s current POS solution (IBM/Toshiba software and hardware, system specifications are available in the CARTS R/M Technical Library). Rather than remaining stagnant, the CARTS R/M contractor must ensure that the current CARTS meets all previously established performance parameters/indicators. As the modernized solution is deployed, the CARTS R/M contractor must ensure that the new POS hardware is fully integrated with the NCR Retalix 10 and optimizes POS performance, provides operational efficiencies, data accuracy and integrity, and ensures continuous operational performance to fully support the ability to improve DeCA’s business functionality.

Optimize POS performance The CARTS R/M contractor will support the current POS solution (CARTS hardware and software) and will provide hardware that optimizes performance of the NCR Retalix.

For sites with the modernized POS solution (NCR Retalix 10software and CARTS R/M hardware), the CARTS R/M contractor will be held to performance levels defined in this section.

Provide Operational Efficiencies CARTS Solution DeCA currently has two server centers located at Fort Lee, VA, and Sacramento, CA. The store load-balancing is split between the two server centers. In case of one server center failure, the second server center must be able to support all locations. The CARTS R/M contractor must provide any hardware necessary to support the current server centers (installation, de-installation and disposal) as well as professional services and program management until the modernized POS system (NCR Retalix 10 software and CARTS R/M hardware) is fully deployed.

While supporting CARTS until the final store is de-commissioned, the CARTS R/M contractor will support Western and Pacific Rim commissaries in the West Server Center with a failover capability to the East Server Center if the West Server Center fails. Additionally, the CARTS R/M contractor must support Eastern and Europe commissaries in the DeCA East Server Center with a failover to the DeCA West Server Center if the East Server Center fails.

The CARTS R/M contractor will also provide internal server center redundancy. Internal server center redundancy means that if a CARTS server center component fails, operations will be maintained in the server center by an alternate or redundant CARTS component. There is an electromagnetic compatibility (EMC) array in both server centers that is utilized for data storage.

CARTS R/M Modernized Solution To ensure failover and redundancy of the modernized POS solution, the CARTS R/M contractor must procure, maintain, and support all necessary retail hardware to integrate the NCR Retalix 10 and server center POS hardware and software components. If the proposed CARTS R/M solution includes servers at the store level, CARTS R/M will provide redundancy at the store level to preclude single points of failure that could adversely affect store operations. There is an EMC array in both server centers that is utilized for data storage.

Support Data Accuracy and Integrity Key Performance Indicator: 99.99% data accuracy (item, tender transactions, and price data).

CARTS Solution While supporting CARTS until the final store is de-commissioned, the CARTS R/M contractor is responsible for ensuring that all POS data transfers and exchanges between the DeCA’s internal systems and other external interfaces current interfaces will maintain 99.99% accuracy.

The CARTS R/M contractor must ensure that CARTS continues to support, either selectively or on a scheduled basis, data exchanges/updates with DeCA’s legacy and EBS systems. In addition, CARTS must continue to provide real time EFT to include EMV, EBT, eWIC, stored value card data processing with debit, credit, and stored value card financial processors and state benefits systems. Debit, credit, and stored value card transactions are balanced daily at store level. EFT reconciliation/adjustments between all stores and financial institutions are performed centrally at DeCA HQ. Specific EFT reconciliation requirements can be found in the CARTS R/M Technical Library. The CARTS R/M contractor must also ensure data exchanges continue with DeCA established third party providers, to include online ordering, the current gift card, rewards program, and other EBS applications. CARTS shall demonstrate a minimum threshold of 99.99% and an objective of 99.999% data integrity from the capture of sales data at the register through all POS business processes and its exchange of data with other systems.

The CARTS R/M contractor will perform data maintenance/purging at six (6) month intervals, at which time data will be purged and cleaned. Data purge direction will come from DeCA. To maintain parity across systems, the CARTS R/M contractor must respond when DeCA elects to modify POS data, such as POS departments, UPCs, product look-up (PLUs), and other data attributes, throughout the lifecycle of the contract.

CARTS R/M Modernized Solution The CARTS R/M contractor must provide modernized POS hardware that will support DeCA’s data integrity requirements. This includes but is not limited to solid-state drives and other precautions which minimize data corruption. Minimum components/accessories and operating characteristics for CARTS R/M equipment are available on the CARTS R/M Technical Library.

Ensure Continuous Operational Performance Key Performance Indicator: Supply at least 15 minutes of power to the POS registers in the event of a loss of power. Supply at least 30 minutes of power to the servers in the event of a loss of power.

CARTS Solution The CARTS R/M contractor must maintain and provide the current continuous power requirements for DeCA’s POS system though the life of the contract. Continuous operations are divided into two categories: hardware/equipment that must operate without a power interruption and hardware/equipment that must resume operation within one minute of a power interruption. UPSs, dedicated generator power circuits, and backup generator power will support continuous operations. Table 3-1 specifies DeCA’s requirements for continuous operations.

Table 3-1. Continuous Operations Requirement