HC1028-15-R-0025_Amd_0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to:

1). Incorporate the Questions/Answ ers document.

2). Update the follow ing RFP attachments: SPS (J-2), Pricing Notes and Template (J-3) and DIDs(J-4), 3). Update the Technical Library.

4). Update the Section L of the RFP to remove "evaluation quantity" verbiage, update Section L.8.2.5 OCI Mitigation Plan and Section L.8.2.4.1

DoD subcontracting goals link. In addition, Section L Volume II (L.4.0 Management Approach) and III ( Technical Approach) referrences w ere corrected.

5) The due date for this RFP has changed from 12/18/15 to 1/8/15 to allow contractors additional time to review the Questions/Answ ers.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 21

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 09-Dec-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HC1028-15-R-0025

X 9B. DATED (SEE ITEM 11)

12-Nov-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

09-Dec-2015

CODE

DISA/DITCO-SCOTT-PL83

2300 EAST DRIVE

SCOTT AFB IL 62225-5406

HC1028 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HC1028-15-R-0025

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION J - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

The following have been modified:

ATTACHMENT LISTING

Attachment J-1 – Statement of Objectives (SOO)

Attachment J-2 - System Performance Specifications (SPS)

Attachment J-3 – Pricing Sheet (Excel) and Pricing Notes (MS Word)

Attachment J-4 – Data Item Description

Attachment J-5 - DD254 Security Requirements

Attachment J-6 – First Delivery Order Requirements (work in progress)

Other documents in support of this procurement may be found at the below site identifiied as the

Technical Library www.commissaries.com/cartsrm

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

The following have been modified:

SECTION L

L-III - INFORMATION TO OFFERORS AND INSTRUCTIONS FOR PROPOSAL

PREPARATION

L.1.0. PROGRAM TITLE AND OBJECTIVE: Commissary Advanced Resale Transaction System (CARTS), Replacement/Modernization (R/M). The scope of CARTS R/M includes:

Sustainment of legacy POS software/hardware until the CARTS solution is replaced with the new CARTS R/M hardware and NCR Retalix 10 both at the commissaries and HQ for a period of four years after date of award.

Deliver new POS store hardware (worldwide installation and maintenance). Major components include: scanner scales, registers/personal computers, checkout lanes, self-checkouts, wireless registers, store controllers, cash management systems, pin pads, and back office equipment; and

Support migration to the modernized POS solution to include integration of CARTS

R/M store level (commissary) hardware with NCR Retalix 10 software at the store and server centers.

http://www.commissaries.com/cartsrm

Detailed requirements are included in the System Performance Specification (SPS) document.

L.2.0. GENERAL INSTRUCTIONS

(a) This section of the Information to Offerors provides general guidance for preparing proposals as well as specific instructions on the format and content of the proposal. The offeror's proposal must include all data and information requested by the request for proposal (RFP) and must be submitted in accordance with these instructions. The offer must be compliant with the requirements as stated in the Statement of Objectives (SOO) and all other sections of the RFP.

Non-conformance with the instructions provided in this Information to Offerors may result in removal of the proposal from further evaluation.

(b) The proposal shall be clear, concise, and include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The proposal should not simply rephrase or restate the Government's requirements but rather provide convincing rationale to address how the offeror intends to meet these requirements. Offerors shall assume the

Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the offeror's proposal.

(c) The Government will evaluate the soundness of the contractor’s approach for ensuring that the proposed solution meets the functional and performance requirements in the

SOO. The offeror will use the SOO, System Performance Specification (SPS) and other reference documents to prepare its proposal. The proposal acceptance period is specified in

Standard Form (SF33), Solicitation, Offer and Award of the solicitation. The offeror shall make a clear statement in Section A of the proposal documentation volume that the proposal is valid through this date.

(d) Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired.

(e) In accordance with Federal Acquisition Regulation Subpart 4.8 (Government

Contract Files), the Government will retain an electronic copy of all unsuccessful proposals.

L.2.1. General Information

L.2.1.1. Point of Contact. The contracting officer and contract specialist assigned to the

Defense Commissary Agency (DeCA) Commissary Advanced Resale Transaction System

(CARTS) Replacement/Modernization (R/M) effort are the sole points of contact for this procurement. Address any questions or concerns you may have to the contracting officer and the contracting specialist via email at jacqueline.d.johnson20.civ@mail.mil or michelle.r.crain2.civ@mail.mil.

L.2.1.2. Competitive Range Determination. In accordance with FAR Part 15.306(c)(1), the government will establish a competitive range if discussions are conducted. In accordance with mailto:jacqueline.d.johnson20.civ@mail.mil mailto:michelle.r.crain2.civ@mail.mil

FAR Part 15.306(c)(2), offerors are also advised that the competitive range may be further reduced for purposes of efficiency.

L.2.1.3. Debriefings.

L.2.1.3.1. The contracting officer will promptly notify offerors of any decision to exclude them from the competitive range; whereupon they may request and receive a debriefing in accordance with FAR Subpart 15.505. Offerors excluded from the competitive range may request a pre-award debriefing or they may choose to wait until after the source selection decision to request a post-award debriefing. However, offerors excluded from the competitive range are entitled to no more than one debriefing for each proposal.

L.2.1.4. Discrepancies.

L.2.1.4.1. If an offeror believes that the requirements in these instructions contain an error, omission, or are otherwise unsound, the offeror shall immediately notify the contracting officer in writing with supporting rationale as well as the remedies the offeror is asking the contracting officer to consider as related to the omission or error.

L.2.1.4.2. The Government intends to award without discussions. Therefore, the offeror’s initial proposal should contain the offeror’s best approach and price. In accordance with FAR 15.306, if the Government awards without discussions, the offerors may be given the opportunity to clarify certain aspects of proposals or to resolve minor or clerical errors.

L.2.1.5. Communications.

Exchanges of source selection information between Government and offerors will be controlled by the contracting officer. Email may be used to transmit such information to offerors only if the email can be sent and received encrypted and includes “RFP HC1028-15-R-0025 – Source

Selection Information – See FAR Parts 2.101 & 3.104” in the subject line. Email jacqueline.d.johnson20.civ@mail.mil and/or michelle.r.crain2.civ@mail.mil. Otherwise, source selection information will be transmitted via the U.S. Postal Service or other carrier (e.g., FedEx, UPS, etc.) and mailed to the following address:

Defense Information Systems Agency

Procurement Directorate (DITCO – Scott)

Attn: Ms. Michelle Crain

Contracting Specialist

PL8322

2300 East Drive

Scott Air Force Base, Illinois 62225-5406

Reference: RFP HC1028-15-R-0025

L.2.1.6. Electronic Reference Documents.

mailto:jacqueline.d.johnson20.civ@mail.mil mailto:michelle.r.crain2.civ@mail.mil

All referenced documents for this solicitation are available on the Federal Business Opportunities

(FedBizOpps) web site at http://www.fedbizopps.gov or the CARTS R/M Technical Library at:

http://www.commissaries.com/cartsrm. Potential offerors are encouraged to subscribe for real-time e-mail notifications when information has been posted to the website for this solicitation.

L.2.2. Organization/Number of Copies/Page Limits.

The offeror shall prepare the proposal as set forth in the Proposal Organization Table below.

The offeror’s name/information shall be reflected only on the title page of the offeror’s proposal.

The remaining pages of the offeror’s proposal shall not be provided on company letterhead and shall be free of any watermarks, trademarks, legends, logos, or similar markings, i.e., offeror’s company name/information shall be reflected only on the cover page of the offeror’s proposal.

The titles and contents of the volumes shall be defined in this table, all of which shall be within the required page limits and within the number of copies specified in the below table. The contents of each proposal volume are described in Section L, paragraphs L.3.0. through L.8.0.

Instructions for Preparation of Proposal Content as noted in the table below:

Table 2.2 – Proposal Organization

VOLUME VOLUME TITLE COPIES PAGE LIMIT

I Executive Summary 1 electronic

II Management 1 electronic

III Technical 1 electronic

IV Performance Work Statement 1 electronic

No page limitation

V Cost/Price 1 electronic

No Page Limit

VI Contract Documentation 1 electronic

No Page Limit

L.2.2.1. Page Limitations. Page limitations shall be treated as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal; page limitations may be placed on responses to evaluation notices (ENs). The specified page limits for EN responses will be identified in the letter forwarding the ENs to the offerors. Each page within a volume shall be counted as one page. Exception: Title/cover pages, table of contents, glossaries, compliance and cross-reference matrix tables, generic resumes, Section 508 compliance statement, and blank pages shall not be counted. Page limitations shall not be circumvented by including inserted text boxes/pop-ups or internet links to additional information; such inclusions are not acceptable and will not be considered part of a proposal. The Government reserves the right not to consider for award any proposal that does not adhere to the administrative requirements of this solicitation.

http://www.fedbizopps.gov/

L.2.2.2. Page Size and Format.

L.2.2.2.1. A page is defined as each face of a sheet of paper containing information. When both sides of a sheet display printed material, it shall be counted as two pages. Page size shall be 8.5 x 11 inches. Pages shall be typed with single spacing between each line. Except for the reproduced sections of the solicitation document, the font type/text size shall be Times New

Roman, no smaller than 12-point. The technical volume of the proposal is to be submitted as an

MS Word 2007 or later version or Adobe Acrobat Portable Document Finder (PDF) document.

Tracking, kerning, and leading values shall not be changed from the default values of the word processing or page layout software. Use at least 1 inch margins on the top and bottom and ¾ inch side margins. Pages shall be numbered sequentially by volume. These page format restrictions shall apply to the ENs.

L.2.2.2.2. Page Numbering. The offeror shall use a standard page numbering system to facilitate proposal references, Consecutive page numbering within parts is preferred e.g., Page I-

2-5, indicates Volume I, Part 2, page 5. Charts, graphs, and other insert materials shall be page-numbered as part of the page numbering system.

L.2.2.2.3. Legible tables, charts, graphs, figures shall be used wherever practical to depict organizations, systems and layout, implementation schedules, plans, etc. These displays shall be uncomplicated, legible, and shall not exceed 11x17 inches in size. Foldout pages shall fold entirely within the volume and count as a single page. If using two sides (front/back) of the foldout page, the front page will count as one page and the back page will count as another page.

Foldout pages may only be used for large tables, charts, graphs, diagrams, and schematics, not for pages of the text. For tables, charts, graphs, and figures, the text shall be no smaller than 8-point.

L.2.2.3. Cost and Pricing Information. No cost or pricing information of any kind shall be included in any volume except Volume V, Cost/Price Proposal. The Government reserves the right, but is not obligated, to exclude any offeror that includes cost or pricing information of any kind in any volume except Volume V, Cost/Price Proposal.

L.2.2.4. Classified Information. Offerors are not expected to submit classified information.

L.2.2.5. Cross-Referencing.

L.2.2.5.1. To the greatest extent possible, each volume shall be written on a stand-alone basis so that its contents may be evaluated with a minimum of cross referencing to other volumes of the proposal. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal. Cross referencing within a proposal volume is permitted where its use would conserve space without impairing clarity.

L.2.2.5.2. The offeror shall complete a cross reference matrix by indicating RFP, statement of work (SOW)/SOO/performance work statement (PWS)/ System Performance Specification

(SPS)/etc., and/or specification paragraph number, the corresponding proposal paragraph in that part which address the referenced item.

L.2.2.6. Indexing. Each volume shall contain a more detailed table of contents to delineate the subparagraphs within that volume. Table of contents do not count against the page limitations for their respective volumes. Tab indexing shall be used to identify parts.

L.2.2.7. Glossary of Abbreviations and Acronyms. Each column shall contain a glossary of all abbreviations and acronyms used, and with an explanation of each. Glossaries of

Abbreviations and Acronyms do not count against the page limitations for their respective volumes.

L.2.3. Electronic Offers.

L.2.3.1. The offer shall prepare a “readme” file which describes the organization and lay of its softcopy submission.

L.2.3.2. All proposal volumes shall be submitted in PDF. The font type shall be Times New

Roman, no smaller than 12-point. The text margins shall be no less than ¾ inch. Note: there shall be no page markings with restrictive legend prohibiting the copying and pasting of text for the Government to use specific to this acquisition. Traceability matrixes will use hyperlinks to the maximum extent possible.

L.2.3.3. Offerors shall use the Acrobat Link feature for cross-references that are electronically linked, and linked files must be contained in the same directory. The Acrobat Bookmark feature may also be used for document navigation; however, use of Acrobat Notes feature is prohibited.

Offerors shall use the “Optimize” feature of Adobe Acrobat to decrease file size and prepare them for viewing on the internet. There are no size limitations but there may be issues with latency if the file takes too long to upload due to file size or slow connection speed. If having problems uploading files, suggest breaking up the file or zipping it.

L.2.3.4. If necessary, separate the electronic files of the original proposal at logical breakpoints using the table of contents as a guide. Each file must be autonomous and complete.

L.2.3.5. Offerors shall perform a virus check prior to proposal submittal. Virus checking will be conducted at the source selection site prior to the beginning of the evaluation.

L.2.3.6. Use of the software and procedures described in this part will reduce the amount of time and effort needed by the Government to receive and install proposals into an electronic evaluation system and will help ensure that proposals are suitable for reading electronically.

Information regarding electronic products listed herein should not be constructed as government endorsement for such products.

L.2.3.7. Efforts by the Government to clarify or expedite installation of electronic proposal submissions, in accordance with FAR Part 15.207(c) will not be considered discussions.

L.2.3.8. The Government may access the softcopy versions of the offeror’s proposal using the source selection tool provided by the Government. An electronic submission which cannot be accessible from the Government’s source selection tool will not be considered.

L.2.3.9. Proposal Submission via the worldwide web.

L.2.3.9.1. Prior to submitting proposals, the offerors shall be register in the Central Contractor

Registration Database (http://www.sam.gov). The offeror must also have an External

Certification Authority (ECA) https://www.ditco.disa.mil/news/news_article.asp?artid=3020 and be registered on the

DITCO Contracting Opportunities web site, https://www.ditco.disa.mil/dcop. If the offeror has an existing account (i.e., registered with DITCO for a prior solicitation) it is not necessary to re-register. The offeror may use that existing account to upload this proposal. If a new ECA is required, please contact the ECA vendor as soon as possible. The length of time for acquiring a

ECA depends on the vendor approval. If the offeror is required to register on the DITCO web site, choose the option for "The solicitation requires vendor registrations for eligibility" during the registration process. The offeror will then be prompted to enter the solicitation number. The solicitation number entered at this point is only used to help DITCO prioritize the order in which to review and approve the registration requests. Upon completion of the on-line registration process, a DITCO representative will review and approve the registration request before the offeror will be given access to the protected areas of the web site. As soon as the registration has been approved, an email will be sent to the email address of the person who registered. The email will contain a user id and password that will be needed when uploading proposals. The approval of the registration request usually takes one business day. This registration process allows DITCO to precisely track when proposals are uploaded (or attempted to be uploaded).

Offerors are strongly encouraged to register a minimum of one week prior to uploading a proposal. Offerors should also attempt to upload their proposal as early as possible to ensure no problems arise at the last minute. If you have any problems, please contact the DITCO customer service center at (618)229-9333.

L.2.3.9.2. Testing. The DITCO Contracting Opportunities web site provides a link for offerors to test the upload process. This test link can be found on the web site's home page, https://www.ditco.disa.mil/dcop, in the right side menu under the heading, Sample Upload, RFP number, HC1028-15-R-0025. If you have any problems contact the DITCO Customer

Service Center at (618) 229-9333.

L.2.3.9.3. Web Browser. It will be necessary to use a web browser with 128-bit (domestic strength) encryption. Secure Sockets Layer, ensuring the confidentiality of the submission, will protect the proposal submission web session. The DITCO Contracting Opportunities web site provides a link for offerors to test the upload process. This test link can be found on the web site's home page, https://www.ditco.disa.mil/dcop, in the right side menu under the heading, Test the

Upload Process, RFP Number, HC1028-15-R-0025. If you have any problems contact the

DITCO Customer Service Center at (618) 229-9333.

L.2.3.9.4. Timeliness. In order to respond to this solicitation, the offeror must upload a complete proposal to the DITCO web site at https://www.ditco.disa.mil/dcop no later than http://www.sam.gov/ https://www.ditco.disa.mil/news/news_article.asp?artid=3020 https://www.ditco.disa.mil/dcop https://www.ditco.disa.mil/dcop https://www.ditco.disa.mil/dcop https://www.ditco.disa.mil/dcop the time and date specified in Section A. Any proposal, modification, or revision that is received at the designated government email after the exact time specified for receipt is “late” and will be subject to FAR Part 15.208(b) and subparagraphs thereto. In accordance with FAR 52.215-1, Instruction to Offerors-Competitive Acquisition, the offeror’s proposal submission will be considered complete when all volumes are received.

L.2.3.10. Acceptance of Proposals. The Government reserves the following rights:

L.2.3.10.1. To consider only those proposals that are submitted in accordance with all technical requirements stated or referenced in the solicitation, and that demonstrate an understanding of and the ability to perform the Government’s requirements;

L.2.3.10.2. To reject those proposals that delete or alter technical requirements of the solicitation; and

L.2.3.10.3. To reject those proposals that do not comply with the instructions set forth in Section

L.

L.3.0. VOLUME I – EXECUTIVE SUMMARY. In the executive summary, the offeror shall provide the following information:

L.3.1. Narrative Summary. Explain and provide the offeror’s overall approach and supporting rationale for providing the DeCA CARTS R/M requirements to include addressing significant risks and highlighting any key or unique features, excluding cost/price. Define direct lines of control, responsibility, functional relationships, and authority among the organizational elements, including proposed teaming partners, joint ventures, and/or significant subcontractor arrangements. Material presented in the Executive Summary shall not be considered towards meeting the requirements for any portions of other volumes of the proposal.

L.3.2. Table of Contents. Include a Master Table of Contents for the entire proposal to include

Lists of Tables, Figures, and/or Drawings.

L.4.0. VOLUME II – MANAGEMENT APPROACH. Offerors shall submit their management approach as Volume II of the written proposals. All of the requirements specified in the solicitation are mandatory. The management proposal shall not include price information, classified information, or “For Official Use Only” information.

L.4.1. General. The management proposal should include all information the offeror desires the Government to consider/evaluate, regarding capability to meet the SOO. The proposal should address all aspects of the SOO, SPS and other reference documents. The management volume should be specific and complete. Legibility, clarity, and coherence are very important.

The proposal should be prepared simply and economically, providing straightforward, concise delineation of capabilities to perform satisfactorily the contract being sought. Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired. The proposal may not merely offer to perform work in accordance with the

SOO, but must outline the actual approach proposed as specifically as possible. Repeating the requirements without sufficient elaboration will not be acceptable. Offerors are not limited to any suggested approaches for equal or even preferred consideration; however, any deviations should be fully substantiated in the proposal. It is the offeror’s responsibility to ensure the completeness of its proposal. The evaluation team for the government has been instructed to evaluate on the basis of the information provided in the proposal. The Government will not assume that an offeror possesses any capability unless it is specified in the proposal. Your responses will be evaluated against the management subfactors as defined in Section M.2. –

Evaluation. Using the instructions provided below, provide as specifically as possible the actual methodology you would use for accomplishing/satisfying these subfactors. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

L.4.2. Format and Specific Content.

L.4.2.1. Management. In the Management volume, address your proposed approach to meeting the performance or capability requirements of each management subfactor.

L.4.2.2. Volume II Organization – Management. (Evaluation Factor 1). The Management

Volume shall be organized to the following general outline:

a) Part A – Compliance and Cross Reference Matrix

b) Part B – Subfactor One – Provide Superior Customer Support and Training

c) Part C – Subfactor Two – Become a Trusted Business Partner

L.4.2.2.1. Volume II consists of the following parts.

a) Part A – Compliance and Cross Reference Matrix. The offeror shall fill out the

Compliance and Cross Reference Matrix indicating the proposal reference information as it relates to the PWS, CLIN numbers, Section L and M, QASP, and the corresponding paragraph in the management volume which addresses the referenced item. If this matrix conflicts with any other requirement, direction, or provision of this solicitation, the other reference shall take precedence over this matrix. In addition, to the extent this matrix discloses details as to the extent or manner to which the Government intends to evaluate offerors’ proposals for award, Section M references in the matrix are for information purpose only and the Government shall be obligated to evaluate proposal solely in conformance with the provisions of the Section M of the solicitation.

b) Part B – Subfactor 1 – Provide Superior Customer Support and Training. As further described in Section M, the offeror shall provide a clear, concise description of how the offeror plans to achieve a high level of system availability, provide a worldwide help desk services, and pre and post deployment training as identified in SOO Section 3.0.4.

c) Part C – Become a Trusted Business Partner. As further described in Section M, the offeror shall provide a clear, concise description of how the offeror plans to meet the requirements for the management approach of becoming a trusted business partner as identified in SOO Section 3.0.6.

L.5.0. VOLUME III – TECHNICAL APPROACH. Offerors shall submit their technical approach as Volume III of the written proposals. All of the requirements specified in the solicitation are mandatory. The technical proposal shall not include price information, classified information, or “For Official Use Only” information.

L.5.1. General. The technical proposal should include all information the offeror desires the

Government to consider/evaluate regarding its capability to meet the SOO and its attachments in the offeror’s proposed PWS. The proposal should address all aspects of the SOO and its attachments. The technical volume should be specific and complete. Legibility, clarity, and coherence are very important. The proposal should be prepared simply and economically, providing straightforward, concise delineation of capabilities to perform satisfactorily the contract being sought. Elaborate brochures or documentation, binding, detailed art work, or other embellishments are unnecessary and are not desired. The proposal may not merely offer to perform work in accordance with the SOO and its attachments, but must outline the actual approach proposed as specifically as possible. Repeating the requirements without sufficient elaboration will not be acceptable. Offerors are not limited to any suggested approaches for equal or even preferred consideration; however, any deviations should be fully substantiated in the proposal. It is the offeror’s responsibility to ensure the completeness of its proposal. The evaluation team for the Government has been instructed to evaluate on the basis of the information provided in the proposal. The Government will not assume that an offeror possesses any capability unless it is specified in the proposal. Your responses will be evaluated against the technical subfactors as defined in Section M.2. – Evaluation. Using the instructions provided below, provide as specifically as possible the actual methodology you would use for accomplishing/satisfying these subfactors. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

L.5.2. Format and Specific Content.

L.5.2.1. Technical. In the Technical volume, address your proposed approach to meeting the requirements of each technical subfactor.

L.5.2.2. Volume III Organization – Technical. (Evaluation Factor 2). The Technical

Volume shall be organized to the following general outline:

a) Part A – Compliance and Cross Reference Matrix

b) Part B – Subfactor 1 - Deliver a 21 st Century Retail Business Solution.

c) Part C – Subfactor 2 – Ensure Availability of Technical Support Services

L.5.2.2.1. Volume III consists of the following parts.

a) Part A – Compliance and Cross Reference Matrix. The offeror shall fill out the

Compliance and Cross Reference Matrix indicating the proposal reference information as it relates to the PWS, contract line item number (CLIN) numbers, Section L and M, Quality

Assurance Surveillance Plan (QASP), and the corresponding paragraph in the technical volume which addresses the referenced item. If this matrix conflicts with any other requirement, direction, or provision of this solicitation, the other reference shall take precedence over this matrix. In addition, to the extent this matrix discloses details as to the extent or manner to which the Government intends to evaluate offeror’s proposals for award, Section M references in the matrix are for information purpose only and the Government shall be obligated to evaluate proposal solely in conformance with the provisions of the Section M of the solicitation. The compliance and cross reference matrix does not count against the page limitations of Volume II.

b) Part B – Subfactor 1 – Deliver a 21 st Century Retail Business Solution. As further described in Section M, the offeror shall provide a clear, concise description of how the offeror plans to provide an integrated and modernized POS solution as described in the SOO Section

3.0.1.

c) Part C – Subfactor 2 – Ensure Availability of Technical Support Services. As further described in Section M, the offeror shall provide a clear, concise description of how the offeror plans to ensure availability of technical support services as identified in SOO Section 3.0.5.

L.6.0. VOLUME IV – Performance Work Statement (PWS)

As a part of the proposal response offerors are required to provide a sanitized PWS that can be incorporated into the awarded contract. The sanitized document will not contain any company letter head other than the cover page. The PWS is the offeror’s response to the requirements in the SOO, SPS and other required documents of the RFP. There is no page limitation to this volume and it does not count against your total page count. Repeating the requirements without sufficient elaboration will not be acceptable. Offerors are not limited to any suggested approaches for equal or even preferred consideration; however, any deviations should be fully substantiated in the proposal. It is the offeror’s responsibility to ensure the completeness of its proposal and PWS.

L.7.0. VOLUME V – Cost/Price Proposal.

L.7.1. General Instructions.

L.7.1.1. Cost/Price Reasonableness.

This section is to assist you in submitting other than cost or pricing data that is required to evaluate the reasonableness of your proposed price. Compliance with these requirements is mandatory and failure to comply may result in an unacceptable rating of your proposal. The offeror’s cost/price proposal will be evaluated, using one or more of the techniques defined in

FAR 15.404 in order to determine if it is reasonable and complete. The Government will determine the reasonableness of the overall price using one or more of the analysis techniques as defined in FAR 15.404. For a price to be complete, all solicitation requirements must be priced, figures correctly calculated, and costs presented in the Government-provided pricing model. The

Government reserves the right, but is not obligated, to perform a price realism analysis. The

Government may also review for Unbalanced Pricing. Price submissions should be sufficiently detailed to demonstrate their reasonableness.

L.7.1.2. Price Information

Pricing submitted for the base period and all option periods, including option pricing for an additional six-month period that may be authorized in accordance with (IAW) FAR 52.217-8

"Option to Extend Services" will be evaluated. See FAR 52.217-8 which authorizes the

Government to require continued performance of any services within the limits and at the rates specified in the contract. The pricing proposal should include separate line items by CLIN for the additional six-month period IAW FAR 52.217-8. This six-month price shall be identical to the proposed pricing in the six months prior to expiration of the final option period. The total evaluated price will consist of the proposed price for the base period, all option periods, and the option pricing for the additional six-month period. Pricing will be incorporated into Schedule B and related B-Tables upon contract award and used for all orders placed post-contract award.

L.7.1.3. Cost/Price Information.

Information beyond that required by this instruction shall not be submitted, unless you consider it essential to document or support your cost/price position. All information relating to the proposed price, including all required supporting documentation must be included in the section of the proposal designated as the Cost/Price Volume. Under no circumstances shall this information and documentation be included elsewhere in the proposal.

L.7.1.4. Cost or Pricing Information Requirements.

IAW FAR 15.403-1(b) and 15.403-3(a), data other than certified cost or pricing data may be required to support price reasonableness. Information shall be provided IAW FAR Part 15.403-

5. If, after receipt of proposals, the contracting officer determines that there is insufficient information available to determine price reasonableness and none of the exceptions in FAR Part

15.403-1 apply, the offeror shall be required to submit cost or pricing data.

L.7.1.4.1. Offerors must submit, in Microsoft Excel, a Priced Solution. The Priced Solution is the mirror image of the CLINs/Sub Line Item Number (SLINs) contained in the Price

Schedule populated with Government provided price template and the offeror’s proposed prices to provide for a complete CARTS R/M solution. Offerors must provide pricing for the base period (five years) and all option periods, including the additional six-month period IAW FAR 52.217-8.. The total evaluated price will consist of the proposed price for the base period and all option periods including the six month extension. Offerors must provide pricing for their systems on a firm fixed price basis. Offerors must propose all

CLINs/SLINs as complete solutions to the CARTS R/M. All pricing columns in the Priced

Solution file for each CLIN or for SLINs with associated CLINs must have an entry.

Offerors must submit their best technical solution for their Priced Solution. For each

CLIN/SLIN in the Attachment – price template, the quantities represent mandatory quantities that should be used in the Priced Solution for evaluation purposes. For price evaluation purposes, assume that items are purchased at the beginning of the contract year

(CY) and maintenance begins the beginning of the following CY. For example, if the CY begins on October 1, 2015, then maintenance on all items purchased in CY1 would begin

October 1, 2016, and maintenance on all items purchased in CY2 would begin October 1, 2017. Maintenance for a given hardware item begins one year after the item is purchased and continues every year until the item is replaced.

L.7.1.4.2. The offeror shall comply with instructions contained herein for development of its cost/price proposal.

L.7.1.4.2.1. General. The proposal must include a price proposal in Microsoft Excel and will contain all formulas and calculations. Under no circumstances will this information and documentation be included elsewhere in the proposal.

L.7.1.4.2.2. Offerors will submit a cost/price proposal to outline proposed prices for each of the

CLINs/SLINs necessary to perform the requirements detailed in the SOO, its attachments, and the offeror’s proposed PWS. There is no page limit for Volume V, Cost/Price. Because of the competitive nature of this solicitation, this supporting documentation will be considered information other than cost or pricing data. According to FAR 15.403-5, information other than cost or pricing data may be submitted in the offeror’s own format unless the contracting officer decides that the use of a specific format is essential and the format has been described in the solicitation. To facilitate the cost/price proposal evaluation and validation process, offerors will provide the following supporting data in the format described below:

L.7.1.4.2.3. Price Schedule (Microsoft Word and Excel files).

Offerors will furnish all personnel, hardware, software, and support services necessary to perform the requirements detailed in the SOO and its attachments. Offerors will enter prices into the Price Schedule for all contract years reflecting their technical solution in response to the RFP

(one five year base period with five one year options). The Price Schedule includes the following information for each of the contract years:

1. Description: Brief narrative description of each CLIN/SLIN

2. Quantity: Estimated quantities in Attachment – Price Template will be used for evaluating purposes.

3. Unit of Measure: The unit of measure as detailed will be used.

4. Unit Price: Offerors will provide CLIN/SLIN unit prices for all proposed SLINs for all CLINs. Offerors will provide prices in whole dollar and fractional dollar amounts.

Thousands of dollars ($K) and millions of dollars ($M) are unacceptable.

L.7.1.4.2.4. Priced Solution (Microsoft Excel file).

Offerors will submit, in Microsoft Excel format, a Priced Solution. The Priced Solution is the mirror image of the CLINs/SLINs contained in the Price Schedule populated with Government provided price template and offeror’s proposed prices to provide for a complete CARTS R/M solution. Offerors will provide data for the base period (five years) and for each of the option periods, including the six month extension. Offerors will provide pricing for their systems on a fixed-price-basis. Offerors will propose all CLINs/SLINs as complete solutions for CARTS

R/M. All pricing columns in the Priced Solution file for each CLIN or for SLINs with associated

CLINs will have an entry. Offerors will submit their best technical solution for their Priced

Solution. Offerors are constrained by the unit quantities presented in Price Template

Attachment. Quantities provided are estimates and for evaluation purposes only. For each

CLIN/SLIN, the quantities represent mandatory quantities that should be used in the Priced

Solution. Neither quantity Government-provided nor offeror-provided is a guarantee as to the number of units that will be ordered.

L.7.1.4.2.5. Catalog (Microsoft Word and Excel files).

Offerors will submit their price list, which is a detailed list of all commercial items that are included in the proposed Price Schedule’s CLINs and SLINs. For this solution, the file and format will be in both Microsoft Word and Microsoft Excel. The price list is referred to as the catalog. The catalog should cross-reference the offeror’s proposal and commercial and / or GSA catalog. The offeror’s catalog is a master list of all major end items used to develop the proposed CLINs and SLINs for this solicitation. The catalog is the source file used for generating pricing for materials and services for each year in the base period (five years) and for each of the option years. Offerors will establish catalog numbers starting with the letter “C” for all hardware, software, materials, and services to develop the CLINs/SLINs for the base period

(five years) and for each of the option years. Offerors must adhere to the established numbering sequence for the catalog. For example, the catalog number for CY1 should be C0XXX and

C1XXX for CY2. Offerors will also provide a description, part number (P/N), unit of measure, and unit price.

L.7.1.4.2.6. Ground Rules/Assumptions.

In response to this RFP, no terms, conditions, or assumptions will be entertained. If terms, conditions, or assumptions are included in a price proposal, the proposal may be excluded on grounds that it failed to comply with the RFP’s instructions.

L.7.1.4.2.7. DCAA and DCMA Point of Contact Information.

The offeror shall submit the name, address, Field Audit office (FAO) number, and phone number of its cognizant DCAA and Defense Contract Management Agency (DCMA) office. If your rates are based on a formal budgetary forecast, please provide effective date(s). State if they have been provided to the cognizant Authorized Contracting Officer (ACO)/DCAA office for review or negotiation; if not, please explain.

L.7.1.4.2.8. Final Proposal Revision (FPR).

This part shall apply only if the contracting officer requests a FPR. All price/cost changes in the final price/cost revision proposal must be fully substantiated and explained. Provide a summary schedule of changes (was – is). This shall reflect all significant price/cost changes by major cost by period i.e., basic and options. Identify the significant price/cost increases as well as the significant cost decreases. Explain the reasons for the price/cost changes consistent with the changes to technical/management approach, and provide appropriate rationale so that an explanation can be provided to the SSA.

L.7.1.4.2.9. Sanitized Price Proposal. The offeror shall provide a sanitized price proposal identical in all aspects to the unsanitized proposal, EXCEPT that it shall be sanitized so that no price/cost data is included.

L.8.0. VOLUME VI - CONTRACT DOCUMENTATION.

L.8.1. Representations and Certifications

The purpose of this volume is to provide information to the Government for preparing the contract document and supporting file. The offeror's proposal must include a signed copy of the solicitation and completion of Sections A through K.

L.8.1.1. Section A-Solicitation/Contract Form

Completion of blocks 15A/B and 16 and signature and date for blocks 17 and 18 of the Standard

Form (SF) 33. Signature by the offeror on the SF33 constitutes an offer, which the Government may accept. The "original" copy should be clearly marked under separate cover and should be provided without any punched holes.

L.8.1.2. Section B-Supplies or Services and Costs/Prices

The offeror shall provide all pricing in the Cost Proposal Volume in response to the RFP.

L.8.1.3. Section G - Contract Administrative Data

Offerors must complete “Contractor Point of Contact” in clause 52.204-9000.

L.8.1.4 Section I - Contract Clauses

See RFP. The offeror shall comply with all clauses provided in Section I. Please note that many clauses require the prime contractor to include the same or similar clause in contractors with subcontractors.

L.8.1.5. Section K - Representations, Certifications, and other Statements of Offerors

Offerors must comply with this clause in Section I – FAR 52.204-7 System for Award

Management. The contracting officer will check the System for Award Management (SAM) for those offerors who have been determined to be within the competitive range. Offerors who are not registered in SAM will be advised of the need to register. An offeror may be determined ineligible for contract award if not registered in SAM at time of award. Offerors are also required to complete additional representations, certifications, acknowledgements, and statements reflected in Section K of this solicitation.

L.8.1.6. Section 508 Compliance Statement. Section 508 Accessibility Standards do apply to this requirement and are listed in the SOO and its attachments. Compliance with Section 508 standards will be considered prior to evaluating any of the selection criteria. Any proposal failing to meet the Section 508 Accessibility Standards, as listed in the RFP, may be eliminated from consideration for award.

L.8.2. Other Information Required

L.8.2.1. Authorized Offeror Personnel. Provide the name, title, and telephone number of the company/division point of contact regarding decisions made with respect to your proposal and who can obligate your company contractually. Also, identify those individuals authorized to negotiate with the Government.

L8.2.2. Government Offices

The mailing address:

Defense Commissary Agency HQ

DeCA - LEIP

1300 E Avenue

Fort Lee, Virginia 23801-1800

DoDAAC: HQCAAA

Government COR contact information will be provided at time of award.

L.8.2.3. Company/Division Address, Identifying codes, and Applicable Designations.

Provide company/division’s street address, county and facility code; Commercial And

Government Entity (CAGE) code, Data Universal Numbering System (DUNS) code, Taxpayer

Identification Number (TIN), size of business (large or small), and labor surplus area designation. This same information must be provided if the work for this contract will be performed at any other locations. List all locations where work is to be performed and indicate whether such facility is a division, affiliate, or subcontractor and the percentage of work to be performed at each location.

L.8.2.4. Small Business Participation

L.8.2.4.1 The Government‘s assessment of small business participation and commitment as measured against the total contract value which is separate from the FAR requirement for

Contracting Officer review and acceptance of an Offeror‘s Small Business Subcontracting Plan.

Large business offerors shall ensure that individual subcontracting plan submissions are consistent with proposal information. All offerors shall provide the Proposed Participation

Dollars and Percent of Estimated Contract Value for the period of performance. Small business participation is small business contributions to contract performance at the prime contract through first tier subcontract levels. Offers shall include a narrative explanation regarding the basis for and efforts associated with establishing proposed participation dollars and percentages including a breakout of prime and first tier small business participation.

DoD subcontracting goals are located at: http://www.acq.osd.mil/osbp/statistics/sbProgramGoals.shtml

Category

Offeror‘s Percent of Estimated Targets

Proposed Contract Value

Participation Dollars

L.8.2.4.2. Small Business Subcontracting Plan. Each large business shall provide, with its offer, a subcontracting plan in accordance with identified small business targets and FAR Part

19.704. Subcontracting plans must comply with every subparagraph of FAR 19.704. The small business subcontracting plan shall be submitted in accordance with FAR 52.219-9 and shall identify and specify the extent of an offeror’s commitment to the participation of small businesses (SB), woman owned small businesses (WOSB), veteran owned small businesses, small disadvantaged veteran owned small businesses (SDVOSB), historically underutilized business zone businesses (HUBZone), whether as teaming arrangement partners, joint venture members, or subcontractors. If applicable, submit a copy of your approved Master Plan.