Attachment_04_-_TO_0002_SOW.docx

STATEMENT OF WORK (SOW)

as of 6/Oct/2014

Contract Number:

1. Contracting Officer Representative (COR).

a. Primary COR.

Name:

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

b. Alternate COR.

Name:

Organization:

DODAAC

Address:

Phone Number:

Fax Number:

E-Mail Address:

2. Task Order Title. Satellite Communications & Telecommunication Operations & Maintenance Support

3. Background.

U.S. Air Force personnel provide communications at U.S. Air Force bases in Southwest Asia supporting over 10,000 joint services military personnel and coalition forces in several Southwest Asian countries. Operations Enduring Freedom (OEF) has taxed the resources of the U.S. Air Force to fulfill these requirements. Call up of reservists and holding personnel past their End of Service (EOS) date have been selectively used to meet requirements, and active duty personnel are rotated into the theater on 180 day rotations which have resulted in inefficiencies during daily operations and lack of continuity. It has been shown that communications support can be effectively and efficiently contracted out, while control by active duty personnel is maintained.

Since September 11, 2001, the USAFCENT requirement for communicators has progressively grown, to the point that a large contract is required to maintain over 250 personnel deployed to various bases in-theater, and to provide a ready source for communications network design, and equipment planning, procurement, modification, integration, installation, operations and maintenance.

This is a follow-on effort to contract number N65236-07-D-5877 and HC1028-13-D-0014.

4. Objectives.

USAFCENT A6 has determined that long-term communications support services is needed in the USCENTCOM USAFCENT Area of Responsibility (AOR). The use of active duty and reserve U.S. Air Force personnel, rotating every four to six months with Air Expeditionary Forces, to support USCENTCOM requirements, including Operation Enduring Freedom, is taxing their personnel and reducing their ability to support the war on terrorism due to the lack of continuity at enduring bases as well as the USCENTCOM Forward AOR.

A previous contract validated the concept of contracting base communications operations and maintenance services. The work under this contract was and will be performed at Government owned and managed facilities, with a large percentage of the work normally performed by a Communications Squadron.

5. Scope.

The contractor will provide operations, maintenance, administration and management support to USAFCENT A6 AOR as indicated in Table 5.1. Personnel deployed under this effort will be operating under the technical direction of the local communications commander or their designated representative(s) and in accordance with the SPIN-C and the basic contract.

Table 5.1 – Task Requirements

Turn-key Support

The contractor is providing turn-key support for tasks in Table 5.1. For tasks designated as turn-key, the contractor has sole responsibility and must meet all applicable task requirements.

6. Specific Tasks.

6.1 Program Support

The contractor shall be responsible for the efficient management of this task order. Procedures shall be effectively implemented to ensure that the government’s high standards of performance are met, including full responsiveness to contractual requirements and timely delivery of professional quality products. Personnel assigned must have the required security clearances and shall possess the technical and managerial experience levels specified in the contract and shall have demonstrated successful execution and administration of programs with equal or greater complexity and size.

Management activities shall include but not limited to:

1. Preparation of inputs to subsequent statements of work

1. Development and maintenance of requirements of the statement of work

1. Scheduling and preparation of monthly progress and financial reports

1. Cost monitoring and reduction plan

1. Certification plan for personnel

1. Retention plan for personnel

1. Quality assurance

1. Change management plan

6.2 Technical Support

The contractor shall act as a consultant on features related to the system/ equipment capabilities, and may be required to: review drawings and provide comments concerning communication requirements, attend design and review meetings, and provide additional continuity throughout the contract period. The contractor will be provided access to all technical manuals and required technical material and procedures on-site. During the conduct of these duties, the contractor shall execute a Non-Disclosure Agreement prior to reviewing proprietary bids or other material from another contractor.

6.3 Technical Operations

The contractor shall support the day-to-day technical operation of tasks defined in Paragraph 6.5. The contractor shall conduct preventive, remedial, and corrective maintenance to ensure all equipment is in full operating condition as described by the equipment manufacturer without degradation of service. Any and all equipment, regardless of whether or not it is providing service at any time, shall be maintained as if it were providing service. Duties, responsibilities, and details of the communication equipment will be defined in individual Technical Task Description and may include, but is not limited to, the following:

6.3.1 Master Station Log

The contractor shall maintain a daily Master Station Log (MSL) which will provide a record of all maintenance requirements, functions, and activities, as well as corrective actions taken, and other details. The contractor shall keep and post this log daily. The log shall be available to on-site government personnel upon request. The contractor shall document when the deficient function and/or operation was first discovered, the exact time it was replaced, and when the service, function, and/or operation was restored.

The MSL shall NOT be used in lieu of any AFCENT Trouble Ticketing System; the MSL will be used to document and capture knowledge or situational awareness that does not warrant a trouble ticket.

The contractor shall complete a monthly maintenance log which will contain all major actions identified in the daily Maintenance log. The log shall also contain information on spare parts and components utilized during the month and actions to replenish spare assets.

6.3.2 Maintenance Requirements

The contractor shall perform and document Preventive Maintenance Inspections (PMI) on the communication systems and associated hardware, IAW manufacturer’s manuals, and maintains PMI completion documents on file for review by government officials upon request. The contractor shall create schedules to perform and annotate preventive maintenance IAW the equipment commercial manuals and government technical orders. The logs and schedules shall be kept at each work center.

6.3.3 Monitoring, Troubleshooting and Diagnostics

The contractor shall monitor facility performance and provide recommendations to optimize the facility (system performance). The contractor shall provide component and system troubleshooting services.

6.3.4 Coordination of Services Outages

The contractor shall ensure all scheduled service outages are identified and coordinated in writing IAW the SPIN-C. Such outages shall be scheduled at a time which will cause the least inconvenience to users, based on user work schedules (must not interfere with any flight operations). Prior to the authorized service interruption (ASI), the user(s) must formally release equipment/circuits IAW local procedures.

6.3.5 Warning, Minor and Major Alarms

The contractor shall repair and correct, as necessary, all Warning, Minor and Major Alarms and system outages and/or deficiencies until the source of all alarms, system outages and/or deficiencies, is repaired and corrected.

6.3.6 Survivability

When outages occur, the contractor shall provide prioritized service restoration to station lines designated as critical by the government. The identity and location of critical circuits may vary over the life of the contract and shall be provided by the Government. Service restoration shall be IAW maintenance procedures.

6.3.7 Availability/Reliability

The contractor shall meet a minimum operational availability IAW SPIN-C, commercial, or DISA standards.

6.3.8 Unscheduled Maintenance

The contractor shall perform all scheduled and unscheduled maintenance. Unscheduled maintenance shall be performed when service restoration and equipment repairs are required. The contractor shall monitor the system(s) to identify outages requiring maintenance and commence appropriate remedial action. All unscheduled maintenance shall be reported to the Systems Control (SYSCON), who is responsible for tracking all Hazardous Condition (HAZCON) situations to the appropriate agencies including HAZCON resolution reporting. Unscheduled trouble calls shall be handled according to response times indicated by USAF Communications Commander.

6.3.9 Outages, Response and On-Call Support

The contractor shall provide on-call support. The contractor shall be on call 24/7 via cell phone. Response time and type of outage will be defined by local procedures. The contractor shall provide periodic updates to the appropriate Communication Focal Point (CFP) IAW site maintenance reporting requirements.

6.3.10 Demarcation Points

The contractor is responsible for O&M of all equipment up to and including the demarcation points. The contractor shall assist other agencies in troubleshooting beyond the demarcation point during outages and circuit troubleshooting.

6.3.11 Configuration Management

The contractor shall maintain master block diagram, system configuration, continuity book, etc.

6.3.12 Equipment Inspection

The contractor shall inspect equipment. The contractor shall identify equipment shortfalls to appropriate Government personnel.

6.3.13 Warranty & Material Inventory

The contractor shall manage all warranty, post warranty and Government Furnished Equipment (GFE) depot equipment inventory. Equipment location and disposition is defined as in service (operational), in stock (available), in the repair cycle (unavailable), or in transit to/from a site or on site. All equipment shall be stored in a clean and secure location that meets the equipment’s environmental storage specifications. The contractor shall contact the local Government representative in writing within 5 days of receiving new test equipment so it can be added to the appropriate Custodian Authorization/Customer Receipt Listing (CA/CRL) account. GFE commercial equipment manuals shall be maintained for all earth terminals, generators, test equipment and transfer panels in the facility work area.

The contractor shall assist in equipment accountability. The contractor shall identify excess equipment for turn-in, disposal, or reutilization

6.3.14 Spare/Defective Parts and Components

The contractor shall perform maintenance and repair of the communication system and system components. The contractor shall identify required materials and repair parts to the government to support repair and maintenance of the system. The contractor shall manage spares and components in order to support the system and maintain target system availability. A list of on-hand spares shall be updated and re-distributed monthly. The contractor is responsible for the processing and tracking of defective parts and components. The contractor shall replace defective communication system parts and components maintained under this contract. The contractor shall process defective parts for repair and return. Tracking of the defective parts from the site to the repair facility shall be the responsibility of the contractor.

When requested by the government, the contractor shall provide a list of spares and components on hand, as well as a list of additional spares and components recommended to be maintained in order to support the facility and maintain targeted availability.

Anytime items under warranty require replacement, the contractor shall act as an agent of the site to replace these items utilizing equipment warranties. The contractor shall provide all paperwork and documentation to the government.

6.3.15 Communications Directive Compliance

The contractor is responsible for being in compliance with all networks, systems, security, and operations associated with DoD, USAF, USCENTCOM, USAFCENT, and local instructions.

In addition to published guidance, the contractor shall read and comply with guidance and directives in the SPIN-C. SPIN-C guidance takes precedence over all other guidance. However, the SPIN-C does not take precedence over local situational awareness concerning safety or security issues. If the contractor needs clarification on suspected conflicting guidance, they shall contact their QA Personnel.

The contractor shall comply with guidance and directives issued in daily Communication Technical Orders (CTOs). The CTO shall be reviewed on a daily basis. The contractor shall update CTO compliance using the Air Combat Communication Center (ACCC) maintained CTO Tracker web.

6.3.16 Trouble Ticketing System (TTS)

The contractor shall only use the USAFCENT Standard TTS to report and track all local and enterprise issues associated with Network and Systems Operations. Remedy is the only authorized TTS, no local systems are authorized for trouble ticket tracking. Remedy shall only be used on SIPRNET.

The contractor shall open a trouble ticket on all local and enterprise level problem(s) and issue(s) associated with local network and systems. Complete information shall be entered in appropriate fields to sufficiently detail network and systems outages, troubleshooting, and fix actions. All trouble tickets shall include contact personnel information for each ticket comment entry. Trouble tickets requiring escalation shall be sent to the ACCC for tracking, troubleshooting, and further escalation. If a trouble ticket is escalated, the contractor shall work directly with the NOSC or associated AFCENT agency for successful resolution.

No changes to the TTS database schema shall be made locally. Unauthorized changes to the TTS schema would adversely affect the operations of the TTS.

Remedy shall not be used in lieu of a MSL. The MSL shall be maintained as required by the SPIN-C and local communication command.

6.3.17 Direct NOSC Support

The contractor shall provide support to the NOSC. This includes assisting with NOSC projects, upgrades, and site visits. The contractor shall take appropriate actions to maximize the effectiveness of NOSC visits to the site. If NOSC visits conflict with other onsite activities the contractor shall coordinate with the NOSC and other onsite agencies to deconflict as needed.

6.3.18 Travel

The contractor shall travel to other USAFCENT AOR locations, at the direction of the government, to provide technical operation support.

6.4 Training

The contractor shall provide indoctrination, site-specific, or other training for contractor personnel. Applicable training shall be IAW DoD instructions and commercial recommendation. The contractor shall provide training for existing and new equipment at a depth and level sufficient for technicians and maintenance personnel to operate, maintain, and repair the equipment as specified by the government.

The contractor shall comply with the certification requirement stated on DoD directive 8570 and SPIN-C.

Contractor deploying to Pakistan will be required to attend FACT (OT-610) course administered by the Diplomatic Security Training Center (DSTC).

6.5 Technical Task Description

6.5.1 Client System

6.5.1.1 Telephone Operator Support

The contractor shall support commercial/telephone switches. Duties include, but are not limited to:

1. Publishing and keeping current a site telephone directory

1. Managing and distributing to all customers by e-mail a quick reference guide on telephone operations and features

1. Directory assistance

1. Call direction and call transfer between DSN and local phone lines

1. Support callers from other locations in SWA and shall act as centralized operators to assist other bases with directory assistance. The contractor will be responsible for contacting independent sites to obtain updated phone directories as necessary.

6.5.2 Cyber Transport

6.5.2.1 Telecommunication

6.5.2.1.1 Telecommunication General Description

The contractor shall develop a staffing plan to provide engineering, modernization, installation, decommissioning, maintenance and day-to-day technical operation support on telecommunications equipment.

6.5.2.1.2 Strategic DSN Telephone Switch

6.5.2.1.2.1 Telephone Switch General Description

The contractor shall operate, maintain, administer, and install voice equipment. All O&M support shall be performed IAW the Special Instructions to Communicators (SPIN-C).

6.5.2.1.2.2 Telephone Switch Reference

Compliance with the following DoD and AF directives is:

1. AFI32-1065, Civil Engineering Grounding Systems

1. AFMAN 33-145 Collaboration Services and Voice Systems Management

1. AFTO 31W2–10–16 Telephone Inside Plant Installation Fundamentals

1. AFTO 31W3–10–20 Telephone Outside Plant Installation, Drop and Block Wiring and Station Installation

1. AFTO 31W3–10–22 Telecommunications Engineering: Outside Plant Telephone

1. AFTO 31–10–24 Installation Practices, Communications Systems Grounding, Bonding and Shielding

1. AFTO 31–10–34 Standard Installation Practices Fiber Optic Communications Cable and Connectors

1. DISAC 300-175-9 Global Information Grid (GIG) Operating Maintenance Electrical Performance Standards

1. DISAC 310-130-1 Submission of Telecommunications Service Requests

1. DISAC 310-130-2 Management Thresholds And Performance Objectives

1. DISAC 310-130-4 User’s Guide to the Telecom Service Priority System

1. DISAC 350-195-2 Auxiliary Electric Power System

1. DODI 8100.04 DoD Unified Capabilities (UC)

1. CJCSI 6211.02D Defense Information Systems Network (DISN) Responsibilities

6.5.2.1.2.3 Strategic DSN Telephone Equipment

Supported equipment/systems include, but are not limited to:

1. Avaya Communication Server (CS) 2100 Telephone Switch System

1. Avaya CS 1000 Telephone Switch System

1. OPTera Optical Metro Synchronous Optical Networking (SONET) Multiplexers

1. Nortel Meridian Cabinet Remote Module-SONET (MCRMS) Remote Telephone Switch

1. 48 VDC Battery, Rectifier, and Inverter Systems

1. SecureLogic Enterprise Telephony Management (ETM) System

1. Dialogic Corporation (formerly Veraz) DTX-600 Digital Circuit Multiplication Equipment (DCME) and associated ION Security Devices

1. FEI-Zyfer and Symmetricom GPS Time and Frequency Systems

1. VENTRAQ Net Plus and Unique Communications CAIRS Telecommunications Management Systems

1. Callware Technologies Callagra/Meridian Mail/Call Pilot voice mail systems

1. Analog and Digital Lines, Switch Interface Systems, and Associated Equipment

1. Tellabs Echo- cancellation and Transcoder compression equipment

1. T-Metrix operator consoles

1. Sonus VX Series Voice Exchange Equipment

1. REDCOM switches

1. Voice over Internet Protocol (VoIP) Equipment (AVAYA AURA AS-5300, Cisco Unified Communication Manager, etc.)

1. Cassidian E911 System Defense Switched Network (DSN) Equipment

6.5.2.1.2.4 Strategic DSN Telephone/Switch Operations

The contractor shall provide administration, management, operation, and maintenance of telephone switch and associated equipment. Supported capabilities include:

1. integrated voice mail systems

1. remote switching systems

1. optical carrier systems

1. rectifiers and rectifier battery systems

1. inverters

1. power supplies

1. Uninterruptible Power Supplies (UPS)

1. other telephone sub-systems

The contractor shall support equipment installation, placement, or relocation, including system checkout, test, and maintenance. The contractor shall perform all work IAW the specifications and policies of the DoD, USAF, Telephone Switch Manufacturer and other manufacturers of system components and with generally accepted telecommunications industry practices. The contractor shall perform the following:

1. Operate the telephone switch and associated hardware respectively IAW manufacturer manuals

1. Start and configure the switch, respond to console messages, execute available diagnostic routines, and monitor system status for each switch

1. Power down and start up the system(s): mount and remove disks, cartridges, or tapes; select input/output files; load programs, files, and data base(s); and perform recoveries from machine stops or malfunctions

1. Perform disk, cartridge, or tape backup of the switch memory every seven days. When database changes have occurred, backups shall be completed within 24 hours of database changes. When no database changes have occurred over a 7-day period, the contractor shall be required to perform switching system backup.

1. Perform system/data administration on all equipment and software. The contractor shall accomplish database changes per time frames as set up by the site telephone manager.

1. Perform software functions and translations for any add, move, change, delete, query of a circuit or system data, directory assistance, service order, trouble assistance, records administration, and call usage documentation

1. Perform minor installations as part of O&M and assist during major installations

1. Perform traffic measurements and analysis/studies for the telephone switching system(s)

1. Perform call detail recording and analysis/studies for the telephone switching system(s)

6.5.2.1.2.5 Technical Operations.

The contractor shall:

1. Maintain a daily Master Station Log (MSL) and utilize this log as part of the Monthly Operations and Status Report (MOSR). All log references will utilize the switch clock to identify time and date (6.3.1).

1. Perform and document Preventive Maintenance Inspections (PMI) (6.3.2).

1. Perform monitoring, troubleshooting and diagnostics (6.3.3).

1. Coordinate services outages (6.3.4).

1. Repair and correct, as necessary, all Warning, Minor and Major Alarms (6.3.5).

1. Maintain equipment survivability (6.3.6)

1. Maintain 99% operational availability, or higher, of the applicable systems 24 hours per day, 7 days per week, 365 days per year, in accordance with USAF and Defense Information Systems Agency (DISA) standards for the system. The contractor technician will be on 15-minute response alert 24 hours per day (6.3.7).

1. Perform scheduled & unscheduled maintenance (6.3.8)

1. Provide outages, response and on-call support. If called after duty hours, the contractor shall be on-site in less than two (2) hours. If on-site maintenance is required, the contractor shall, within one (1) hour of arrival on base, determine the scope of the problem, and provide the base CFP with an estimated restoration time (6.3.9).

1. Comply with required restoral times. Exceptions to time limits may be allowed with written approval from the local Communications Squadron Commander. In such cases, the work will be completed within the time specified by the local Communications Squadron Commander (6.3.9). Outage classification can be seen below:

An outage may be classified as Red if it results in:

1. Loss of over 75% or more of total calls handling capability of any communications system

1. Loss of primary or secondary crash system or any portion thereof

1. Failure of one or more circuits listed in the Base Restoration Priority list

An outage may be classified as Amber if:

1. It significantly affects the mission or the site communication officer or designated representative declares it.

1. Switch System or one of its major subsystems is limited mission capable.

1. Loss of over 25% or more of total call handling capability of any communications system

1. Major alarm activation of any telephone switching sub-system.

1. Loss of Commanders Net or LMR telephone/radio circuits.

1. Total loss of telephone services within one building.

An outage may be classified as a Green if:

1. The outage causes no negative mission impact.

1. Circuit does not appear on the Base restoration priority list.

1. Circuit outage has not been classified as Red or Amber

1. Comply with specified times on a best effort basis, realizing results may be dependent upon availability of spare parts and other materials not under the control of the technician. The Contractor shall:

1. Determine if a malfunction is in the contractor-maintained system/equipment. If the malfunction is not in the contractor-maintained system/equipment, immediately notify the on-site Government representative.

1. Verbally notify the CFP upon restoration of service providing the time service was restored and a description of repair action.

1. Manage all warranty, post warranty and GFE depot equipment inventory (6.3.13).

1. Perform maintenance & repair of the communication system’s spare/defective parts and components (6.3.14).

6.5.2.1.2.6 Reach-back and Logistic Support

The contractor will provide a Managed Services through utilization of government provided and contractor provided robust Extended Service Plan (ESP), including hardware Repair/Replacement (R/R) services, for selected switching systems and third party vendor equipment at sites in SWA. This shall include Managed Services support for: Al Dhafra Air Base (AB), United Arab Emirates (UAE); Ali Al Salem AB, Kuwait; Al Udeid AB, Qatar; Bagram AB, Afghanistan; Eskan Village, Saudi Arabia; and Thumrait AB, Oman. Telephony systems and ancillary equipment supported and covered under the contractor provided ESP are listed in Table 12.3.3-1and Table 12.3.3-2.

The contractor shall provide a Network Operation Center (NOC) to support the government’s Defense Switch Network. The contractor shall utilize NOC to support equipment under the contractor provided ESP services.

6.5.2.1.2.6.1 Managed Services for Switch Support

Technical Assistance Support/Emergency Technical Assistance Support

The contractor will provide unlimited remote maintenance, diagnostics, routine TAS, and ETAS, where emergency status determination resides with the customer for systems and equipment listed in Table 12.3.3-1and Table 12.3.3-2. In addition to TAS/ETAS, services include testing, diagnostic fault isolation, problem resolution, and system restoration from the contractor’s NOC as necessary. Remote support includes both telephonic assistance and direct remote access to the switches via the Defense Switched Network (DSN), public switched telephone network (PSTN), and/or Ethernet connection, as available. The contractor will provide 24x7x365 remote TAS/ETAS support to include the following:

Unlimited remote maintenance and diagnostics Remote testing and diagnostic fault isolation System restoration from contractor NOC facilities Routine TAS requests will be responded to in no more than four (4) hours ETAS requests will be responded to in no more than one (1) hour. “Emergency” is defined as a critical system service outage that significantly impacts customer operations The contractor will recommend corrective actions required to restore stable operations, as needed Hardware only coverage for BARD/HVAC/ECU

6.5.2.1.2.6.2 Logistic Support

The contractor shall provide health checks and follow-on monitoring and assessment services provided remotely through a 24x7x365 NOC to detect routine hardware/software replacement needs.

6.5.2.1.2.6.2.1 Repair, Return, and Replacement

6.5.2.1.2.6.2.1.1 Routine Replacements

The contractor shall provide routine replacement of failed Line Replaceable Units (LRU) using stock and repair facilities. This support consists of the R/R of equipment associated with the systems supported under this contract. Stock for spare parts will be maintained at levels determined by the government listed in paragraph 12.3.4. When replenishment of stocked items is required government approval shall be obtained before procurement is authorized. Repairable stocked items and other replacement parts will be processed by the contractor after approval from an authorized government official. All items shipped from the contractor’s NOC, or a partner repair facility, are shipped by traceable means. Authorized returns shall receive a RMA. Upon receipt of a RMA, contractor will ship an OEM issued replacement part that is covered under contractor’s warranty for one (1) year. Email confirmation shall be issued to the government for each RMA upon assignment and each shipment is confirmed by email with mode of shipment and waybill information.

6.5.2.1.2.6.2.1.2 Emergency Replacements

The contractor shall provide emergency replenishment services as requested/needed. Emergency replacement consists of like-for-like replacement items shipped within 48 hours of a verbal replacement request from AFCENT A6X. The contractor shall ensure emergency replacement is available on a 24x7x365 basis to meet high-priority, short-lead time customer emergency requirements. In these cases, an item is shipped via overnight delivery with shipment confirmation receipt coordinated with the contractor’s depot facility via e-mail, fax, telephone message, or written correspondence. Emergency shipments are made via Federal Express, UPS, DHL overnight airfreight, or counter-to-counter for pickup, dependent upon customer requirements, location and size/weight of the shipment.

6.5.2.1.3 Defense Red Switch Network (DRSN) Support

6.5.2.1.3.1 DRSN General Description

The contractor operate, maintain, administer, and install DRSN equipment. Contractors providing O&M support must have a TS/SCI Security Clearance. All O&M support shall be performed IAW Joint Staff and DISA Instructions, as well as the Special Instructions to Communicators (SPIN-C).

6.5.2.1.3.2 DRSN Reference

Compliance with the following DoD and AF directives is:

1. AFI32-1065, Civil Engineering Grounding Systems

1. AFTO 31–10–34 Standard Installation Practices Fiber Optic Communications Cable and Connectors

1. DISAC 300-115-7 Defense Red Switch Security Classification Guide

1. DISAC 300-175-9 Global Information Grid (GIG) Operating Maintenance Electrical Performance Standards

1. DISAC 310-55-1 Status Reporting

1. DISAC 310-70-84 Defense RED Switch Network (DRSN)

1. DISAC 310-70-86 Defense RED Switch Network (DRSN) Configuration Management Guide

1. DISAC 310-130-1 Submission of Telecommunications Service Requests

1. DISAC 310-130-2 Management Thresholds And Performance Objectives

1. DISAC 310-130-4 User’s Guide to the Telecom Service Priority System

1. DISAC 350-195-2 Auxiliary Electric Power System

1. DODI 8100.04 DoD Unified Capabilities (UC)

1. CJCSI 6211.02D Defense Information Systems Network (DISN) Responsibilities

1. TM-06-001-OM Operation and Maintenance Instructions (Organizational Level) for DSS-2A Digital Small Switch with Run Time Database (Software Version 10.XX.XX)

1. TM-98-003-OM Raytheon SDS-1 Operation and Maintenance Instructions

1. TM-00-005-OM Operation and Maintenance Instructions for the ECC-1 Enhanced Command Console (Software Version 2.01.01)

6.5.2.1.3.3 DRSN Equipment

Supported equipment/systems include, but are not limited to:

1. Raytheon Secure Digital Switch (SDS-1)

1. Raytheon Digital Small Switch (DSS) – 2A

1. Raytheon Channel Encryption Unit (CEU) and associated L-3 Communications Secure Telephone Equipment STE-RC/STE-CEU Modules

1. Raytheon Enhanced Command Center (ECC)

1. FEI-Zyfer GPS Time and Frequency System

1. RED and Black Sonus Promina Multiplexer systems

1. DoD Cryptographic Key Generators (KIV-19M, KIV-7M, KIV-7HSB, etc)

1. Telecore Universal Multiplexer (U-Mux-II and U-Mux-III) equipment

1. Telecore Multifunction Digital Adapter (MDA) equipment

1. Telecore Integrated Services Telephones (IST-2/IST-130)

1. Canoga Perkins Fiber Optic Modems and associated nest racks

1. Cisco Unified Communication Manager—Voice over Secure Internet Protocol (VoSIP)-DRSN Gateway

The contractor shall provide administration, management, operation, and maintenance of DRSN switch and associated equipment. Supported capabilities include:

1. Long Local configuration

1. Operation of ECC

1. Use of RED and BLACK Maintenance Tool Kits

1. Voice Announcer System

1. Power Supplies

1. Uninterruptible Power Supplies (UPS)

1. IST programming to support user requirements

1. Perform Software Upgrades

6.5.2.1.3.4 DRSN Operation

The contractor shall support equipment installation, placement, or relocation, including system checkout, test, and maintenance. The contractor shall perform all work IAW the specifications and policies of the DoD, Chairman of the Joint Chiefs of Staff (CJCSI), DISA/DISA-EUR and USAF, Raytheon and other manufacturers of system components and with generally accepted telecommunications industry practices. The contractor shall perform the following:

1. Operate DRSN switch and associated hardware respectively IAW technical manuals

1. Start and configure the switch, respond to console messages, execute available diagnostic routines, and monitor system status

1. Power down and start up the Raytheon system(s): mount and remove disks, cartridges, or tapes; select input/output files; load programs, files, and data base(s); and perform recoveries from machine stops or malfunctions

1. Perform disk, cartridge, or tape backup of the DRSN switch programming every seven days. When database changes have occurred, backups shall be completed within 24 hours

1. Perform system/data administration on all equipment and software. The contractor shall accomplish database changes per time frames IAW DoD & DISA directives

1. Perform software functions and translations for any add, move, change, delete, query of a circuit or system data, service order, trouble assistance, records administration, and call usage documentation

1. Perform minor installations as part of O&M and assist during major installations

6.5.3 RF Transmission System

6.5.3.1 Satellite Communications (SATCOM)

6.5.3.1.1 SATCOM General Description

The contractor shall develop a staffing plan to provide engineering, modernization, installation, decommissioning, maintenance and day-to-day technical operation support of the Commercial, Military, and Defense Satellite Communications System (DSCS) terminals.

6.5.3.1.2 SATCOM Reference

Support shall be performed in accordance with the USAFCENT A6 SPIN-C, USCENTCOM, and DISA standards:

1. DISAN 210-1 CIRCULARS AND NOTICES

1. DISAC 220-15-1 DISA AREA OUTSTANDING DII FACILITY AWARDS

1. DISAC 270-A85-1 SATELLITE COMMUNICATIONS (SATCOM) EQUIPMENT STATION REPORTING SYSTEM

1. DISAC 300-85-1 REPORTING OF DCS FACILITY LINK DATA

1. DISAC 300-100-1 RADIO FREQUENCY SPECTRUM MANAGEMENT AND USE

1. DISAC 300-175-9 DII OPERATING MAINTENANCE ELEC PERFORMANCE STANDARDS

1. DISAC 310-50-5 DEFENSE COMMUNICATIONS AGENCY APPLICATION OF OPERATIONAL DIRECTION OVER THE DEFENSE COMMUNICATIONS SYSTEMS

1. DISAC 310-50-6 DCS ORDERWIRE

1. DISAC 310-55-1 Status Reporting

1. DISAC 310-65-1 CIRCUIT AND TRUNK FILE DATA ELEMENT CODES MANUAL OF THE DCS

1. DISAC 310-70-1 DII TECHNICAL CONTROL

1. DISAC 310-70-1-S1 DII TECHNICAL CONTROL TEST DESCRIPTIONS

1. DISAC 310-70-57 DII QUALITY ASSURANCE PROGRAM

1. DISAC 310-70-57-S5 DISA QUALITY ASSURANCE PROGRAM PERFORMANCE EVALUATION

1. DISAC 310-90-1 PHYSICAL SECURITY MEASURES FOR DCS FACILITIES

1. DISAC 310-130-1 SUBMISSION OF TELECOMMUNICATIONS SERVICE REQUESTS

1. DISAC 310-130-2 MANAGEMENT THRESHOLDS AND PERFORMANCE OBJECTIVES

1. DISAC 310-130-4 Defense User's Guide To The Telecom Service Priority System

1. DISAC 350-195-2 AUXILIARY ELECTRIC POWER SYSTEM

1. DISAC 400-A45-4 CHARTER FOR THE DEFENSE SATELLITE COMMUNICATIONS SYSTEM (DSCS) SYSTEM MANAGER

1. DISAC 800-70-1 OPERATION AND CONTROL OF THE DEFENSE SATELLITE COMMUNICATIONS SYSTEM (DSCS)

6.5.3.1.3 SATCOM General Operations

The contractor shall support the day-to-day technical operations of the SATCOM terminals. Other duties and responsibilities of the SATCOM facility includes, but are not limited to:

1. Reporting of circuit status,

1. Troubleshooting circuit and equipment outages

1. Maintaining operating logs in accordance with (IAW) applicable DISA and USAFCENT standards. The contractor shall be familiar with preparation of reports as required.

6.5.3.1.3.1 SATCOM Equipment

The contractor shall procure, install, de-install, operate, and maintain equipment required to support SATCOM operations. Primary and auxiliary equipment supported by the contractor includes:

1. Deployable and Fixed C, L, X, Ka, and Ku-band Earth Terminals; multiple configurations

1. FDMA, TDMA, IP Modems

1. Antennas, Waveguides, and other Radio Frequency equipment

1. Solid State Power Amplifiers (SSPA), High Power Amplifiers (HPA), Block UpConverters (BUC), Low Noise Amplifiers (LNA), Up and Down Converters, etc.

1. Modems, DMD-2050E, SLM 8650, OM-73, I –Direct Evolution Series, and Linkway

1. Promina Multiplexer series

1. Fiber Optic modems; Single Mode (SM) & Multimode (MM)

1. Test Equipment - Fireberd 6000 & 8000, Spectrum Analyzers, Oscilloscopes, TBERD 6000, Signal Generators, Power Meters, Multimeters, Communications System Analyzers, etc.

1. Encryption Devices, KIV-7M, KIV-19, KG-75, KG-175, KG-250

1. GPS receivers

1. Power generating equipment

6.5.3.1.3.2 Technical Operations

The contractor shall:

1. Maintain a Master Station Log IAW DISAC 310-70-1 (6.3.1).

1. Perform maintenance requirements on the SATCOM systems and associated hardware (6.3.2).

1. Perform monitoring, troubleshooting and diagnostics (6.3.3).

1. Coordinate services outages IAW the SPIN-C and DISAC 310-70-1 (6.3.4).

1. Repair and correct, as necessary, all Warning, Minor and Major Alarms (6.3.5).

1. Maintain equipment survivability (6.3.6).

1. Maintain a minimum operational availability of 0.995 over each 30-day period, calculated daily for the previous 30 days. Satellite transponder vendors must maintain 99.97% transponder availability. Satellite terminal operators must maintain 99.97% availability per link. The operational availability is inclusive of maintenance response time and logistics delay time. Authorized outages, solar outages and other outages deemed beyond the control of the contractor are excluded. All Earth Stations shall meet a mean-time-between-mission-critical-failure (MTBMCF) of 8760 hours. A mission-critical-failure is defined as one in which an assigned communications channel is disrupted due to failures of the terminal equipment. Successful switchover to redundant components within 250 milliseconds shall not be considered a critical failure. The maximum mean time to restore 95 percent of all mission critical failures shall be two hours. The maximum continuous communications service outage for any failure of contractor-provided terminal services shall not exceed 5 hours (6.3.7).

1. Perform scheduled & unscheduled maintenance (6.3.8).

1. Provide outages, response and on-call support. If called after duty hours, the contractor shall be on-site in less than two (2) hours. If on-site maintenance is required, the contractor shall, within one (1) hour of arrival on base, determine the scope of the problem, and provide the base CFP with an estimated restoration time (6.3.9).

1. Assist other agencies in troubleshooting beyond the demarcation point during outages and circuit troubleshooting (6.3.10).

1. Maintain master block diagrams for all terminals located in all site facilities. The government shall furnish all initial diagrams and configurations. This documentation shall be used for both signal flow and configuration control purposes. All configuration changes shall be approved by the government documented by the contractor. Updated copies shall be provided to the Government within 10 days of configuration changes, and become property of the U.S. Government (6.3.11).

1. Perform Equipment Inspection (6.3.12).

1. Manage all warranty, post warranty and Government Furnished Equipment (GFE) depot equipment inventory (6.3.13).

1. Perform maintenance & repair of the communication system’s spare/defective parts and components (6.3.14).

1. The contractor shall provide support to the NOSC when necessary. (6.3.17)

6.5.3.1.3.3 Training

The contractor shall provide and maintain a training plan under DISA directive. The contractor shall perform indoctrination and site-specific maintenance and configuration training for all CTSS SATCOM contractor personnel. This task includes, but is not limited to, training in equipment operations, maintenance, DISA requirements and operating procedure for major equipment.

Operational activities shall take priority over all training sessions.

6.5.3.1.3.3.1 iDirect TDMA hub support

The contractor shall provide at least one trained iDirect TDMA hub technician on-site/on-call at all times in AUAB & ADAB.

6.5.3.1.4 Defense Satellite Communication System (DSCS) O&M

6.5.3.1.4.1 MILSATCOM – DoD Gateway

The contractor shall provide turn-key O&M support to the AN/GSC-52 Standardized Tactical Entry Point (STEP) Terminal in accordance with all applicable DISA procedures and directives. The contractor shall meet the operational objectives of the facility as defined by DISA and USAFCENT, and ensure compliance with the DSCS required satellite systems availability. The Contractor shall submit all periodic and event reports to the DSCS Operations Center (DSCSOC) in accordance with DISAC 800-70-1.

The contractor shall not make any changes to the STEP terminal’s facility, hardware, software or operational configuration without DISA’s approval and USAFCENT coordination. The Contractor shall perform minor installations, modifications or field changes when directed by USAFCENT.

The contractor shall develop a Standard Operating Procedures (SOP) for the AUAB DSCS STEP facility to comply with all DISA and USAF requirement. The SOP shall be provided to the Contracting Officer Representative, local site QA, and USAFCENT program manager for review and approval one week before scheduled turnover of the terminal to the Contractor. Once approved, the SOP shall become a task directive.

6.5.3.1.4.1.1 Spares & Repair Parts

The contractor shall manage the provisioning of spares, repair parts, and consumable items, as well as all required packaging, shipping, transportation, stock, storage, and issue of items to support the operations and maintenance of the earth station. This provisioning shall be through the use of government procurement channels unless otherwise stated in the individual task order.

6.5.3.1.4.1.2 Quality Control Program

The contractor shall establish and maintain a complete Satellite Facility Quality Control Program to ensure the requirements of the contract are provided as specified. The plan shall include an inspection system covering all the services listed. It must specify the areas to be inspected on both a scheduled or unscheduled basis, how often inspections will be accomplished, and the title of the individual(s) who shall perform the inspection. The program shall be implemented in accordance with DISAC 310-70-1, and DISAC 310-70-57. The program shall describe the methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable.

The contractor shall maintain on-site records of all inspections conducted by the contractor and necessary corrective action taken. This documentation shall be provided to the Program Manager (PM) and the Contracting Officer’s Representative (COR) during the term of the contract.

6.5.3.1.4.1.3 Training

The contractor shall provide DSCS and WGS trained technicians. The desired SHF training course for DSCS Satellite Technicians working under this task is the DSCS Satellite Communications Operator course, 71 days in length, taught at Fort Gordon, Georgia, which provides training in DSCS satellite communications principles, digital communications subsystem operations. The desired SHF maintenance course for WGS technician is the Strategic SHF SATCOM Systems Maintenance course, 166 days in length, taught at Fort Gordon, Georgia, which provides special maintenance training on AN/GSC-52(V).

The contractor shall provide familiarization training to government personnel. DoD Gateway facility operational activities shall take priority over all training sessions.

6.5.3.1.5 Operations & Control Center (OCC)

The contractor shall provide OCC support. The contractor shall operate a 24/7, 365 days per year OCC. The OCC is responsible for Remote Transponder Spectrum Monitoring (RTSM), Terminal Monitor and Control, Terminal Performance Monitoring Activities, HAZCON Reporting and Resolution, and RMA Tracking. This function shall be performed at a government’s facility at Al Udeid Air Base, unless directed otherwise by USAFCENT A6. The contractor shall have operational oversight for the deployed terminal operations in accordance with applicable directives or instructions.

The OCC shall provide real-time spectrum analysis performed with a remote spectrum monitoring system as authorized by DISA. This system consists of multiple remote monitoring platforms that are connected to a master-monitoring platform located in the OCC. The remote monitoring platform is located at a deployed terminal and collects carrier or spectrum signal measurements. Data is collected locally and routed via GFE SIPRNET connectivity to the OCC IAW DISA Security Technical Information Guide (STIG). SIPRNET is provided only for Monitoring and Control Systems. This system allows for near real-time monitoring of transponder space segment, enhancing the operator’s ability to affect performance management.

The contractor shall ensure that real-time hardware monitoring and control functions are monitored in the OCC. This service leverages existing contractor furnished monitoring and control systems and allows 24 x 7 visibility into the performance of component level systems. Data is collected locally and routed via GFE SIPRNET connectivity to the OCC. Using government furnished monitoring and control software, both the local satellite technician and the OCC can have simultaneous visibility into each monitored component.

6.5.3.1.6 Maintenance/Logistics Support

The contractor shall provide maintenance and logistics support for all government furnished terminals. The contractor shall provide all repair or replacement parts on a reimbursable basis unless otherwise directed by the government. The contractor shall utilize the government supply system as the primary method of logistical support of the GSC-52.

6.5.3.1.6.1 Logistic Support

The contractor’s designated logistics representative shall provide support to the deployed locations operators for RMA of failed equipment components. RMAs shall be entered and managed by the contractor’s designated logistic representative throughout the process of component repair or replacement and return to service.

6.5.3.1.6.2 Maintenance Support Facility

The return, repair, and maintenance activities associated with the terminals shall be supported by a Contractor Maintenance Facility. The contractor Maintenance Facility must have an established test and repair capability and maintain a staff of qualified personnel including logisticians, engineers, and operations personnel.

All material shipped to and from the deployed teleport site from equipment vendors and the contractor’s Maintenance Facilities shall utilize contractor furnished transport. Deliveries shall be made within 72 hours. Government transport may be utilized only if directed by the government. Items in transit will be tracked by both the OCC and the local site operators. Information tracked shall be supplied to a local government representative.

The contractor shall store and maintain government furnished spares in the contractor’s Maintenance Facility. The contractor shall maintain an inventory of on-hand spares and provide all tracking documentation. The contractor shall provide inventory updates to the COR.

The contractor shall be responsible for maintaining parts, subassemblies, and subsystems required to maintain the operational configuration of the terminals to include repair parts, spares, components, and modules. The government shall provide the initial outfitting of in-theater spares.

7. Performance Standards.

Final acceptance shall be completed by the COR. The contractor’s performance will be evaluated as indicated in basic contract. The COR will conduct quarterly reviews with the contractor to assess contract performance. Reviews will be conducted at Shaw AFB, Sumter SC or as directed by the Contracting Officer. Upon completion of the review, the contractor's Program Manager and the COR will review performance of the contractor's personnel, identify any problem areas and provide recommendations for improvement.

The on-site Communication Commander will designate a Quality Assurance Evaluator (QAE). QAE's will evaluate contract personnel under the QA program at least every 30 days, with results documented on CIMS as directed in the USAFCENT SPIN-C. Electronic Performance Assessment Report (PAR) form, technical support contracts, checklists, Delivery Orders (DO), and Statements of Work (SOW) can be found by accessing the following website: https://isc.nmci.navy.mil. For contracts and delivery orders not yet posted on that web site, contact the AFCENT/A6XR.

8. Place of Performance.

a. Ali Al Salem Air Base (ASAB)/LSA , Kuwait

b. Al Mubarak Air Base (AMAB), Kuwait

c. Al Dhafra Air Base (ADAB), UAE

d. Al Udeid Air Base (AUAB), Qatar

e. EskanVillage Air Base (EVAB), Saudi Arabia

f. Bagram Air Base (BGAB), Afghanistan

g. Thumrait Air Base (TRAB), Oman

h. Office of Defense Representative – Pakistan (ODRP)

i. Southwest Asia (SWA) for TDY Requirements

Alternate Place of Performance - Contingency Only.

Contractor…