Attachment_1_-_PRAWS_PWS_1_Mar_2016_Amend_001.pdf

RFP Number: HC1013-16-R-0005

Enclosure 4a, PWS Page 1 of 23 Pages

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Operations and Maintenance (O&M) of the Defense Information Systems Network (DISN) Puerto Rico Area Wideband System (PRAWS)

PERFORMANCE WORK STATEMENT (PWS)

as of January 28March 1, 2016

Contract Number: (completed by the KO at time of contract or TO award) Task Order Number: N/A Tracking Number: HC1013-16-R-00150005 Follow-on to Previous Contract and Task Order Number:

HC1013-06-C-2000

1. Contracting Officer Representative (COR).

a. Primary COR.

Name: Willard J. AutryOlalekan A. Daniels Organization: Defense Information Systems Agency (DISA)/IE132 Department of Defense Activity Address Code (DODAAC): HC1047

Address: 6916 Cooper Ave, Fort Meade, MD 20755 Phone Number: 301-225-23734741 Fax Number: 301-225-0584 E-Mail Address: olalekan.a.daniels.civ@mail.milWillard.j.autry.civ@mail.mil

2. Contract Title:

Operations and Maintenance (O&M) of the Defense Information Systems Network (DISN) Puerto Rico Area Wideband System (PRAWS)

3. Background:

The PRAWS is an integrated network that provides internet protocol and digital switched voice, video teleconferencing and data services. The network is terrestrial and uses a combination of Government provided mi-crowave and commercial Contractor provided leased circuits and fiber optic facilities. DISA has a requirement to ensure continuous services are provided to operate and maintain DISA owned microwave equipment which trans-verse Puerto Rico, St. Croix, St. Thomas and the US Virgin Islands (USVI). Current support includes non-expendable items for the provisioning of new and changed services and lifecycle maintenance for the DISN micro-wave wideband digital transmission within the Caribbean region under USNORTHCOM consisting of Puerto Rico and the USVI.

4. Objectives:

This PWS describes the Government’s requirement for O&M support to include non-expendable items for the provi-sioning of new and changed services, and lifecycle maintenance for the DISN microwave wideband digital transmis-sion / PROMINA network within the Caribbean region under USNORTHCOM consisting of Puerto Rico and the USVI. The DISN PRAWS Network consists of microwave radios, antennas, PROMINA multiplexers, and associat-ed equipment that support DISN Services, which serves the Department of Defense (DoD), Department of Home-land Security (DHS), and other State and Federal Agencies in support of Command, Control, Communications, Computers and Intelligence, Homeland Security Missions and U.S. National Security requirements.

The DISA Continental United States (CONUS) Global NetOps Support Center (GNSC) exercises Operational Con-trol (OPCON) of all DISN CONUS and PRAWS day-to-day operations, including Information Assurance (IA). The GNSC is responsible for the real-time operational direction, monitoring, and control of the DISN networks within

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CONUS and PRAWS on a 24/7/365 basis. The GNSC is expected to dispatch Government or Contractor mainte-nance for repair of PRAWS network elements and/or components in accordance (IAW) this PWS. The day-to-day responsibility for the PRAWS network will be shared between the GNSC and the PRAWS O&M Contractor. Con-tractor technicians shall respond and assist in a timely manner to the technical direction and supervision given by the GNSC for the implementation of restoration procedures. The Contractor is responsible for PRAWS network man-agement operations similar to Node Site Coordinator duties and responsibilities detailed in DISA Circular 310-55-9.

The Contractor, in coordination with the GNSC provides day-to-day O&M of assigned systems including complete responsibility for the microwave system. This includes O&M of the PRAWS secure digital transmission network consisting of microwave radios, antennas, multiplexers, and supporting plant. This also includes O&M of the PRAWS circuit extensions to the U.S. Coast Guard Remote Fixed Facility (RFF) locations, consisting of microwave radios, fiber optic cable with media converters, and CAT-5 cables. The Contractor shall operate and maintain all terminal equipment and ancillary equipment in the DISN Service Delivery Points (SDPs) at specific locations on the island of Puerto Rico and USVI. The Contractor shall also install, operate and maintain new equipment and facili-ties associated with the expansion and/or upgrades of the PRAWS network as directed by the Government via modi-fications to the Contract. Section 6.2 provides additional detail for PRAWS/DISN sites and system overview.

5. Scope:

The scope of this PWS includes tasks for operating and maintaining the PRAWS secure digital transmission network consisting of microwave radios, antennas, multiplexers, supporting plant, and all terminal equipment and ancillary equipment in the DISN SDPs at specific locations on the island of Puerto Rico and USVI. The work and services to be performed shall be subject to the requirements and standards contained in the following:

o This PWS and any other materials included in the PRAWS contract o Contractor’s technical and cost proposal o In the event of a conflict between the PWS and the Contractor’s proposal(s), the PWS will control

The following appendices are referenced within the PWS:

Appendix A: PRAWS Functional Requirements Specification (FRS) Appendix B: PRAWS References

6. Performance Requirements:

The Contractor shall operate and maintain the PRAWS network as directed by the GNSC. The Contractor shall use best effort in attempting to maintain the performance objective of 99.95% for the network and the management ob-jective of 99.5% for DISN GNSC. DISA CONUS will utilize the network data from the networks to determine availability based on the DISA approved formula in Appendix A. The Contractor shall operate and maintain the PRAWS dedicated DISN digital transmission network 24/7/365. The Contractor shall operate and maintain required facilities equipment, terminal equipment, and Data Encryption Standard (DES) encryption equipment. The Contrac-tor shall perform periodic PRAWS circuit quality assurance testing as requested/directed by the GNSC. Operations shall include automated circuit monitoring and a capability for remote diagnostics and automated methods of alert-ing technicians to emerging problems.

The task areas under this contract are provided below.

• Task Area 1: Project Management

• Task Area 2: DISN Services to PRAWS Sites

• Task Area 3: Operations and Maintenance

• Task Area 4: PRAWS O&M Services Security Requirements

• Task Area 54: Optional Services

6.1 Task 1 – Project Management

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The contractor shall provide Project Management Oversight and a Project Manager. The Contractor shall also provide the necessary technicians on the island of Puerto Rico to operate and maintain the PRAWS network 24/7/365. Technicians shall be accessible by pager or cell phone and shall have the capability of remotely accessing the PRAWS/DISN for troubleshooting purposes.

6.1.1 The Contractor shall continually monitor, evaluate, and report the status of all contract requirements. The Contractor shall include a status and management report that includes the program status, significant activities, significant security related events and security incidents, project risks, problems, issues, accomplishments during the reporting period, and additional topics and data as designated by the Government. Some of the additional topics and data may include the following:

• Update on network faults/failures

• Security of the infrastructure, including vulnerabilities

• Risk assessment update

• Other subjects as designated by the Government 30 days in advance of the planned meeting

The report shall also include a section that details invoice amounts to date (cumulative) by each contract year that correlate to the Contract Line Item Number (CLIN) and SubCLIN level. The information shall be consistent with approved monthly invoices to date for all applicable and billed completed work. Detail shall include cumulative monthly invoiced amounts for each CLIN and SubCLIN.

DELIVERABLE: Monthly Status Report

6.1.2 The Contractor shall submit a monthly report of Trouble Tickets generated for PRAWS and the disposition there of for both the multiplexer and microwave radio subsystems. Trouble Tickets shall be originated and maintained on-island and shall be available to the Government upon their request to the Contractor.

DELIVERABLE: Trouble Ticket Documentation

6.1.3 A report must be provided on outages affecting users in writing by the next working day. All telecommuncations service priority one (TSP1) circuit as defined in DISA Circular 310-65-1 and multi-user outages shall be reported verbally to the GNSC / Government immediately on an as-occurring basis. All reports shall be event driven. On-island technicians shall distribute reports to the Contractor’s CONUS representative for final dis-tribution to the Government.

DELIVERABLE: Outage Report

6.1.4 The Contractor shall develop a technician contact list. The technician contact list shall be developed, updated, and maintained. This shall include telephone numbers and a contact escalation list.

DELIVERABLE: Technician Contact List

6.1.5 Government Testing - The Government may conduct testing on all or part of the PRAWS. The Government will conduct an independent operational test and evaluation to determine PRAWS operational effectiveness and suitability. The Contractor shall not be responsible for planning or reporting these tests.

However, the Contractor shall cooperate with Government personnel and Government representatives who plan, conduct, and report the Government testing. The Contractor support of Government testing shall include:

• Government access to PRAWS facilities, test points, test personnel and test equipment.

• Contractor review of Government proposed test events and scenarios.

• Contractor participation, by performing their routine activities, in cooperation with the Government in special test events, e.g. hardware fault insertion tests.

6.2 Task 2 – DISN Services to PRAWS Sites

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The Contractor shall provide DISN services to the users demarcation distribution frames at the DISN SDP’s and repeater sites delineated below.

The SDP’s and User Demarcation Locations are provided in Table 6.2-1.

Figure 6.21 - PRAWS/DISN Domain Sites/Connectivity

16 T-1S

PRAWS/DISN SITE

PRAWS/DISN REPEATER SITES

AFWTF PROVIDED MICROWAVE CONNECTIVITY

ST. THOMAS

ST. CROIX

141St ANG

ST. THOMASCROWN

MOUNTAIN

Node 8

CAPE

SAN JUAN

MONTE DEL

ESTADO

CERRO DE PUNTA (1)

PONCE

ISABELA

Node 5

PRAWS/DISN MICROWAVE CONNECTIVITY

FORT ALLEN

Node 7

CERRO

DE

PUNTA

(2)

SALINAS

Node 2

CERRO CUYON

CERRO LA SANTA

ROOSEVELT ROADS

Node 1

AGUADA

Node 6

RAMEY

Node 12

LA PUNTILLA

Node 4

PUNTA

SALINAS

MUNIZ

Node 11

PUNTA

SALINAS

LA PUNTILLA

Node 4

FORT

BUCHANAN

Node 10

MUNIZ

Node 11

PRAWS/DISN LEASED COMMERCIAL PRTC FIBER OPTIC CONNECTIVITY

VIEQUES

VIEQUES

PLAYA GRANDE

MONTE PIRATA

ST. CROIX

ST. GEORGE HILL

Node 9

285th ANG

BLUE MOUNTAIN

LEGEND

FORT

BUCHANAN

Node 10

TO

ROOSEVELT ROADS

EL YUNQUE

PASO FINO LEASED PRTC FIBER

OPTIC CONNECTIVITY TO CONUS

GREATER SAN JUAN METRO

AREA

CERRO MODESTO

BORINQUEN

PRAWS/DISN PASO FINO LEASED COMMERCIAL PRTC FIBER OPTIC CONNECTIVITY

PASO FINO LEASED PRTC FIBER

OPTIC CONNECTIVITY TO CONUS

PASO FINO LEASED PRTC FIBER

OPTIC CONNECTIVITY TO CONUS

16 T1s

TO

EL YUNQUE

CROWN CASTLE LEASE MICROWAVE CONNECTIVITY

6 T-1 LEASED PATHS

16 T-1S

WOOLEY

WOOLEY

LEGEND (cont.)

USCG RFF Site Circuit ext to USCG RFF Site via short range m/w Circuit ext to USCG RFF site via fiber optic cable Circuit ext to USCG RFF site via Cat-5 cable

St. Thomas/Crown Mountain Node 8

St. Croix/Blue Mountain Node 9

Cero Maravilla

Field Code Changed

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Table 6.2-1 - SDP and User Demarcation Locations

PRAWS SITE DEMARCATION POINT LOCATION

Aguada Transmitter Bldg. 2901, Room 305 Ft. Allen Bldg. 501, Room 409 Ft. Buchanan Bldg. 376, Microwave Room Isabela Bldg. 3003, Microwave Room, and Bldg. 3001, Room 112 La Puntilla Admin. Bldg. 100, Frame Room Muniz Bldg. 1, IDF Room Punta Salinas Bldg. 4, Communications Workshop Ramey Bldg. 409, Microwave Room Roosevelt Roads #1 Bldg. 1817, Room 207 2nd Deck PTF Los Borros, DHS leased site No Demarcation Point. Radio retransmission location Salinas Bldg. 600, Operations Room Cape San Juan Loran Building, Reserva Natural Las Cabezas de San Juan Ponce MSD Microwave Room Playa Grande, Vieques DISN SDP Crown Mountain, St. Thomas, USVI DHS Building 2804 285th (King’s Hill), St. Croix, USVI DISN SDP 141st Ramey ANG, Punta Borinquen DISN SDP Borinquen Lighthouse, Punta Borinquen HF Equipment Trailer Blue Mountain, St. Croix, USVI Road 162 km. 0.6, Cuyon Ward, within the Municipality of Aibonito, Puerto Rico Monte Del Estado Crown Castle Microwave Building El Yunque Building 16, 2nd Floor Equipment Room Cerro De Punta #1 PRTC Microwave Building St. George’s Hill. St. Croix, USVI DHS Building 4178 USCG RFF El Yunque Crown Castle Microwave Building USCG RFF Monte Del Estado Adjacent to Crown Castel Microwave Building on USCG leased property.

USCG RFF Cerro Maravilla RD 143 KM, 17.2 INT 577 Cerro Punta, Jayuya, PR

00664, (LAT 18-09-1, LONG 66-33-15)

USCG RFF St. George’s Hill St. Croix USVI Adjacent to DHS Building 4178 on USCG leased property.

USCG RFF Crown Mountain, St. Thomas

USVI

Adjacent to DHS Building 2804 on USCG leased property.

Table 6.2-22 provides the PRAWS Baseband and Passive Repeaters for each of the repeater sites.

Table 6.2-22 - PRAWS Baseband and Passive Repeater Sites

PRAWS REPEATER SITE TYPE OF REPEATER

Cerro La Santa Baseband Cerro De Punta #2 Baseband Cerro Cuyon Baseband Cerro Modesto Passive Mount Pirata, Vieques Baseband Repeater DHS Roosevelt Roads Fiber Optic Repeater

6.2.1 Subtask 1 - Leases and Permit Requirements

The Contractor is responsible for obtaining any necessary commercial or private leases involving access or use of telecommunications facilities and telecommunications services.

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6.2.1.1 Existing Telecommunication Service Leases

Any necessary leases of facilities, equipment, or telecommunications services are the sole responsibility of the Contractor.

1. Dial up telephone service lines, two (2) from Network Controller Tactical Center (NCTC) Roosevelt Roads

2. Dial up telephone service or cellular phone service, one (1) each to:

a) Ft. Allen

b) Ft. Buchanan

c) La Puntilla

d) Muniz

e) Punta Salinas

f) Ramey

g) Salinas

h) Isabela

i) 141st Ramey ANG, Punta Borinquen

j) Borinquen Lighthouse, Punta Borinquen

k) Cerro La Santa

l) Aguada

m) Cape San Juan

n) Ponce

o) Playa Grande, Vieques (No service available due to location)

p) Crown Mountain, St. Thomas, USVI

q) 285th ANG (King’s Hill), St. Croix, USVI

r) Blue Mountain, St. Croix, USVI

s) Monte Del Estado

t) El Yunque

u) Cerro De Punta #1

v) St. George’s Hill. St. Croix, USVI

Note: This identifies Dial-up (phone lines) or Cellular connectivity to the above locations.)

6.2.1.2 Facilities Leases

The Contractor at the direction of the Contracting Officer shall continue the management of existing facility leases or complete negotiations and management of new leases for the following facilities including antenna tower, anten-na tower space and building floor space, power, and environmental services required for the PRAWS infrastructure as identified in Table 6.2.13.

Table 6.2.13 - Facilities Leasing Requirements

LOCATION VENDOR/PARTY

Cerro De Punta #1 Crown Castle Communications Cerro De Punta #2 PRTC El Yunque Crown Castle Communications Cerro La Santa Pegasus - WAPA TV Cerro Cuyon Communications Leasing Corp.

Blue Mountain, St. Croix, USVI AT&T Virgin Islands Monte del Estado Crown Castle Communications San Juan Metro Area – Environmentally Controlled Warehouse

Not Stipulated

USCG Cerro De Punta #2 - Tower space for m/w equipment connecting to USCG RFF Cero Maravilla, PR

PRTC

USCG Crown Mountain, St. Thomas, USVI - Tower space for m/w equipment connecting to USCG RFF St.

DHS-ICE Managed Tower

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Thomas, USVI

Prior to the expiration of each current facility lease or for any new leases, the Contractor, in cooperation with the Government, shall timely renegotiate or negotiate each lease.

6.2.1.3 - Permits and Agreements

The Contractor shall continue to provide the following agreements or permits required for the PRAWS infrastructure as follows:

1 - El Yunque Permit provided by the Department of Natural Resources and Forestry Department (DNR and

FD).

2 - Cerro La Santa Permit provided by DNR and FD.

3 - Cerro De Punta I Permit provided by DNR and FD.

4 - Cerro De Punta II Permit provided by DNR and FD.

5 - Monte Del Estado Permit provided by DNR and FD.

Contractor furnished leases and permits support the present infrastructure of the PRAWS. The Contractor shall not obtain any new leases or permits that will create a need to relocate or modify the existing PRAWS/DISN without the approval of the Contracting Officer and Service Manager.

The PRAWS network management and office facilities is currently located at the U.S. Coast Guard Base, La Puntil-la, Operations Building 100, San Juan, PR, which is a Government provided facility. If this facility can no longer be provided, the Government will provide the Contractor with a new Network Management Center.

6.3 Task 3 – Operations and Maintenance Requirements

The Contractor shall be responsible for providing operational management of the PRAWS infrastructure within the following framework and requirements.

6.3.1 Subtask 1 – Operational Framework

6.3.1.1 DISA IE Transport Division, as the PRAWS Service Manager, in coordination with the Contracting Officer, guides and directs the processes needed to install and activate switches, develops installation schedules, plans long-range enhancements to the network, and manages the development of automated network management platforms.

The PRAWS Service Manager is responsible for programming, budgeting, and managing all aspects of the PRAWS network in the Caribbean. DISA provides policy, methods, and procedures for the day-to-day operational management of the PRAWS.

6.3.1.2 The DISA GNSC exercises OPCON of all DISN CONUS day-to-day operations, including IA. The GNSC is responsible for the real-time operational direction, monitoring, and control of the DISN networks within CONUS and the Caribbean and South / Central America on a 24/7/365 basis. The GNSC has the responsibility to serve as a single point of contact for real-time operations, maintenance, customer service and support of unique and/or standalone systems required within the PRAWS. This includes providing support for the long-haul communications links from PR to CONUS. The GNSC also provides real-time operational and emergency provisioning aspects for the PRAWS customers. The GNSC responds to all Caribbean PRAWS problems and works directly with the PRAWS O&M Contractor technicians, on the island of PR, to troubleshoot and restore service(s). DISA CONUS Engineering implements the validated operational configuration of the PRAWS, including switch routing and PROMINA programming. The GNSC exercises central control of all PRAWS access accounts and passwords.

DISA CONUS Engineering also provides the PRAWS O&M Contractor a block of PROMINA passwords to man-age and assign for trained individuals to access and perform network troubleshooting with PRAWS PROMINA equipment, as directed. The GNSC is responsible for detecting faults, isolating the causes, and correcting abnormal conditions or fault situations, (down to the component level) within the PRAWS for which they have responsibility.

In coordination with the Global NetOps Center (GNC), the GNSC is responsible for the day-to-day monitoring and supervising of the PRAWS network, as required.

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6.3.1.3 The Contractor shall develop a System Operation Plan. This plan shall include standard operational proce-dures, network management procedures, restoration procedures, and circuit, trunk and bandwidth provisioning pro-cedures for the PRAWS (multiplex and microwave radio subsystem). The Contractor shall maintain the applicable passwords for PRAWS Network Management Systems as provided by the GNSC.

DELIVERABLE: System Operation Plan DELIVERABLE: P8MS Passwords

6.3.1.4 The Contractor shall provide a Multiplex Plan of the current PRAWS configuration. A Multiplex Plan of the PRAWS multiplex subsystem shall be maintained and updated. If network changes/updates are completed/programmed by the Government, the Contractor will no longer be responsible for this deliverable.

DELIVERABLE: Multiplex Plan

6.3.2 Subtask 2 - Specific Operational Requirements

The PRAWS was designed and installed to comply with the functional standards as delineated in the FRS, Appendix A. The Contractor shall manage the O&M of the PRAWS IAW within those standards. Any changes, additions, deletions, etc., shall be accomplished only upon direction of the Government.

6.3.2.1 On-island technician response time to sites shall not be greater than four hours after notification.

6.3.2.2 On-island technicians shall use the quickest commercial transportation available for response to sites on Vieques, St. Thomas, and St. Croix.

6.3.2.3 The Contractor shall operate and maintain a maintenance office with a minimum capacity of voice and, data, Ee-mail and facsimile communications, within commercial facilities. in Government provided spaces. Government will provide office spaces with sufficient HVAC, power, and access to telecommunications within Government fa-cilities. . The Contractor shall have personnel available in the network operations center and maintenance office Monday through Friday, 0800 to 1600 Puerto Rico time, excluding including US Government Holidays.

6.3.2.4 The Contractor shall operate and maintain the Promina Management System (PanaVue and NetMS) and the Harris Farinon FARSCAN microwave radio monitoring tool. DISA CONUS GNSC is responsible for the overall management, operations, and control of the PRAWS Element Management Systems (EMS). The EMS currently consists of Panavue, NetMs and FARSCAN. During remote troubleshooting by DISA CONUS, the Contractor will provide on-site assistance when requested. All on-island technicians shall be knowledgeable of and trained on Pana Vue, FARSCAN, and NetMS.

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UNIX Workstation

Promina N4 Promina N10

CISCO 2600 CISCO 2600

NetMS Server

Audit/Comm Server

Hub

Hub

Promina N5

Stand Alone UNIX Workstation

CISCO 2600

D 1

D 80

Serial Connection

Serial Connections

DISA CONUS

Ft. Buchanan

La Puntilla

PSM

Connection

Serial Connection

Serial Connection from D1N5 to D80N4 (Router to Router)

Serial Connection from D80N4 to D80N10 (Router to Router)

PSM

Connection

6.3.2.5 The Contractor shall provide and maintain out-of-band management capabilities that allows the DISA CONUS GNSC remote EMS access to all PRAWS site and associated multiplexer and microwave radios.

6.3.2.6 All resident technicians shall be trained in the operations of the PRAWS Network Enterprise Technology (N.E.T.), Harris, Promina, DISN equipment, and DES vendor equipment.

6.3.2.7 At a minimum, the Contractor shall protect the PRAWS against disasters in conformance with Appendix B reference “NCS TIB 93-9, June 1993, Protection of Telecommunication Links from Physical Stress”. These baseline measures apply to physical stress levels 1 and 2 as defined in Appendix B reference “NCS TIB 87-24”.

6.3.2.8 PRAWS Operations shall include circuit testing, quality assurance, rerouting, and restoring of digital circuits with impaired or disrupted service.

6.3.2.9 The Contractor shall be responsible for the operations and maintenance of all DISN / PRAWS equipment installed at each DISN SDP and repeater site as identified in PRAWS documentation(See Appendix B)

6.3.2.10 The Contractor shall be responsible for the connections of PRAWS equipment to the user’s demarcation points as delineated in existing PRAWS documentation (see See Appendix B).

6.3.2.11 The Contractor shall operate all encryption equipment IAW documents listed in Appendix B. Operation of the DES includes the responsibility to maintain and secure updated key material.

6.3.2.12 The Contractor shall be responsible for installing and updating key variables for each unit of DES encryp-tion equipment installed in the PRAWS SDP and/or user’s demarcation points IAW applicable references listed in Appendix B1.

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6.3.2.13 The Contractor shall ensure continuity of digital encryption system operations. The Contractor shall pre-serve the security of keying material and for accountability of DES encryption keying material stored in the PRAWS SDPs IAW applicable references listed in Appendix B.

6.3.2.14 The Contractor shall ensure circuits traversing the DISN SDP’s operate within the parameters specified for each circuit classification as described in Appendix B, “DISAC 300-175-9, DII Operating-Maintenance Electrical Performance Standards”.

6.3.2.15 As requested/directed by GNSC, the Contractor shall perform quality assurance of circuit operations IAW test procedures described in applicable supplements in Appendix B, including “DISA Circular 310-70-57 DII Quali-ty Assurance Program”, “DCAC 310-70-1” and “DCAC 310-55-1”.

6.3.2.16 When provisioning new circuits, the Contractor, upon receipt of Government provided information or Tele-communications Service Order (TSO) and equipment, shall install equipment, and perform end-to-end performance testing as outlined in this PWS and applicable TSOs. The installation and testing shall be performed within two (2) working days after receipt of information and equipment. The Contractor will be responsible for all cabling and connections from the SDP to the user‘s demarcation point and the Government will provide new cards and net mod-ules as required. Hardware provisioning shall be limited to card replacements/additions to existing installed hard-ware platforms.

6.3.3 Subtask 3 - Maintenance

The Contractor shall perform routine preventative and corrective maintenance and repair of, to the circuit level, all GFE or Contractor provided communications electronics equipment installed in the PRAWS DISN SDP’s, User Demarcation Locations and PRAWS Repeater Sites. Credit of 1/30 monthly maintenance charges will be deducted from Contractor monthly charges for all down time that exceeds 24 hours from the time of notification not due to the negligence of the Government. The Contractor shall provide a Maintenance Plan. The plan will address all mainte-nance and proceduresaddress corrective and preventive maintenance in support of this PWS.

DELIVERABLE: Maintenance Plan

6.3.3.1 Preventive and Corrective Maintenance - The Contractor shall be responsible for maintaining all PRAWS equipment IAW Vendor Specifications.

6.3.3.1.1 The Contractor shall ensure that hardware equipment shall be maintained at the appropriate vendor rec-ommended revision level as appropriate to ensure overall system performance. This includes non-DISN network monitoring and management equipment, multiplexers, radios, power equipment and digital encryption devices.

Vendor recommended revisions shall be installed in coordination with the Government to ensure network operation-al integrity.

6.3.3.1.2 The Contractor shall maintain all PRAWS related equipment, including but not limited to, the microwave radios and ancillary microwave equipment, PROMINA equipment, batteries, power backup systems and DES equipment. The Contractor will be responsible for providing adequate facilities to include uninterrupted power, en-vironmental conditioning, and required physical security to ensure the Government equipment operates per its speci-fications.. The Contractor shall be responsible for the cost of manufacturer depot repair and/or replacement of equipment. that is beyond manufacturer repair. The Contractor shall not be responsible for repair or replacement of equipment that is no longer commercially supported by equipment manufacturers.

6.3.3.1.3 The Contractor shall properly store and maintain all equipment spare parts, batteries and expendable items resident with the DISN PRAWS network. The Government shall provide an appropriate level of initial spare parts to meet the 99.95% availability of the PRAWS and provide replacement equipment upon end of life. The Contractor’s Maintenance Plan shall outline its plan to provide two (2) types of maintenance support; corrective and preventative.

The Contractor shall maintain the GFE spares to meet the 99.95% availability of the PRAWS. The Government will provide the spares as GFE to be shipped to the Contractor as needed. The contractor may provide sparing recom-mendations. Future spares and all expendable items will be the responsibility of the Contractor.

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6.3.3.1.4 The Contractor’s preventive maintenance plan shall include schedules for the generator run test, quarterly maintenance, semi-annual load tests at full load capacity, and general maintenance of the generator at FT. Allen.

6.3.3.1.5 The Contractor’s preventive maintenance plan shall include a preventive maintenance inspection schedule for each site on the network.

6.3.3.1.4 6 The Contractor shall provide, maintain and calibrate all test equipment required for O&M of the PRAWS/DISN network equipment and circuits.

6.3.3.1.5 7 The Contractor shall provide all tools to perform the necessary maintenance of the DISN PRAWS infra-structure.

6.3.3.1.6 8 The Contractor shall maintain all Government owned PRAWS microwave towers at the locations listed in Table 6.34.

Table 6.34 - PRAWS Government-Owned Towers TOWER SITES Cerro Cuyon NRTF Isabela Ft. Buchanan NRRF Salinas (2 each) Cerro De Modesto (Passive Reflector) Ponce Ft. Allen Cape San Juan Playa Grande Roosevelt Roads 141st Ramey ANG Cerro La Santa 285th ANG (Kings Hill)

6.3.3.1.7 9 Inventory Report

The Contractor shall provide an Annual Inventory Report that details a complete inventory of all Government owned equipment. The report shall include, at a minimum, Manufacturer, Model Number, Serial Number, and Loca-tion.

DELIVERABLE: Annual Inventory Report

6.3.3.1.8 10 Software Updates - The Contractor shall implement software updates on PRAWS radios, multiplexers, power equipment, digital encryption devices, timing and synchronization equipment, and network monitoring and management systems equipment in coordination with the Government to ensure operational integrity.

6.3.4 Subtask 4 - Facilities Maintenance

6.3.4.1 The Contractor shall maintain the Government PRAWS owned antennas and antenna towers in a state of preservation and structural integrity acceptable to the Government at all times. This shall include painting, structure analysismonitoring structural integrity and cross member replacements (hardware). All lights and operating devices shall be maintained in continuous working order on Government provided towers. The antennas and towers shall be maintained, at a minimum, to the same level of condition as noted at contract award. The Contractor shall be re-sponsible for material costs and structural engineering costs.

6.3.4.2 The Contractor shall provide a Quarterly Antenna Inspection Report that addresses all antennas in support of this PRAWS contract. It shall include corrective action reports as required.

DELIVERABLE: Quarterly Antenna Inspection Report

6.3.4.3 Radio and Antenna Decommissions - Radio and Antenna decommissions shall be directed by the Govern-ment.

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6.3.4.4 System Power Requirements - The Government will provide basic facilities, AC power, and backup AC power at Government owned facilities with the exception of Ft. Allen. The Contractor shall provide primary AC power requirements at this location. The Government will provide backup AC power at Ft. Allen. A 40 kW KW generator will be provided to the Contractor by the Government for this backup power requirement. The Contractor shall be responsible for maintaining the Government provided emergency power system at Ft. Allen. The Contrac-tor shall be responsible for all AC power requirements at non-Government installations.

6.3.4.5 Government Power - The Government will provide base electrical power and/or technical power and backup power for PRAWS and associated environmental utilities, i.e., air conditioning and lighting, located on Government owned facilities, with the exception of Ft. Allen as stated in Section 6.3.4.4. The Contractor shall report any power outages that effect network traffic to the Government and will keep the Government informed of power restoration status.

6.3.4.6 Contractor Provided Power - The Contractor shall assure the continued availability of GFE emergency, unin-terruptible powers source (UPS) at each PRAWS SDP. The GFE emergency power source shall have sufficient ca-pacity to energize all operating equipment (except test equipment) installed in the SDP’s. The UPS shall be capable of sustaining full operation of that equipment for at least eight (8) hours in case of failure of normally supplied pri-mary (site) power.

6.3.4.7 Government and Non-Government Facilities - The Government will provide floor space and microwave tower space at all Government owned locations. The Contractor shall be responsible for all floor space and micro-wave tower space at all non-Government locations. The Contractor shall not obtain any new floor space or micro-wave tower space that will create the need to relocate or modify the existing PRAWS site configuration without the written authorization of the Contracting Officer.

6.4 Task 4 - PRAWS O&M Services Security Requirements

The Contractor shall adhere to the security requirements and features described in this PWS into the configuration, implementation and operation of the PRAWS. Security consists of three components: Security Requirements, Secu-rity Protection Measures and Security Operations. The Security Requirements component will ensure that security measures stated in the DISN Security Policy for the configuration, implementation and operation of the PRAWS are implemented. The Contractor shall protect the PRAWS transmission services against Denial-of-Service attempts and will prepare and provide a plan detailing procedures, policies and plans the Contractor will implement during emergency or contingency operations.

6.4.1 Subtask 1 - Security Requirements

The Contractor shall provide protection from any action that causes the prevention of authorized access to system assets or services, or the delaying of time-critical operation.

6.4.1.1 Denial-of-Service Protection

The Government shall provide the Contractor with protections from Denial-of-Service attacks. The Contractor shall implement those protections using government established procedures to detect or protect PRAWS from Denial-of- Service attacks. Denial-of-Service is defined as any action or series of technical actions that prevents any part of a system from functioning IAW its intended purpose. This shall include any action that causes unauthorized destruc-tion, modification, blockage or delay of service.

6.4.1.2 The Contractor shall provide protection against loss or degradation of network services. In addition to pro-tection against failures caused by hardware and software failures, component and communications outages, the backbone transmission services shall be protected from maliciously caused attacks, such as jamming, spoofing, ma-nipulated overloads, computer virus, induced system crashes, and unauthorized message injection, and other threats identified in the National Security and Emergency Preparedness Telecommunications”, December 1994.

6.4.2 Subtask 2 - Confidentiality of PRAWS Customer

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PRAWS customer information shall be treated as Unclassified but Sensitive (UBS) information. Such information shall not be disclosed other than to the intended recipient or Contractor employees who have a job-related require-ment to see such information. Information shall be protected IAW DODD 5400.7, DoD Freedom of Information Act (FOIA) Program.

6.4.3 Subtask 3 - Security Protection Measures

Security Protection Measures act to protect the integrity of PRAWS transmission services and resources. The Con-tractor shall prepare an Incident Report and submit it to the DISA CONUS representative for any incidents involving the security protection measures below. Incident Reports shall be prepared by the Contractor’s on-island representa-tive on duty at the time of the security violation. Final Reports shall be forwarded to the Contracting Officer (CO).

6.4.3.1 Physical Security

The Contractor shall ensure the physical security of network components as directed by the Government and IAW DoD 5220.22-M (NISPOM).

6.4.3.2 Personnel Security

The Contractor shall provide personnel security IAW DODD 5200.1R. Personnel security shall include a National Agency Check, Local Agency Check and Credit Check (NACLC) for all personnel who have access to PRAWS components. Contractor personnel shall have a minimum a SECRET clearance. The Contractor shall ensure their personnel requiring access to Government facilities obtain and maintain valid security clearances. The Contractor shall ensure an active security visit request for all personnel is on file with the Government, as required.

6.4.3.3 Network Management Security

DISA CONUS monitors and controls the network security through their auditing systems and RCERT IA tools. The Contractor will provide necessary on-site support for Network Management Security to DISA CONUS at their di-rection.

6.4.3.4 Access by Authorization Levels

The GNSC shall implement Discretionary Access Control as specified in DoD 5200.28-STD, for Division C, Dis-cretionary Protection, Class C2, Controlled Access Protection. The Discretionary Access Control mechanism shall, either by explicit user action or by default, provide that objects are protected from unauthorized access. As a mini-mum, the infrastructure component shall support the distinction between supervisory, operation and maintenance privileges.

6.4.3.5 Component Port Protection

The Contractor shall ensure Identification and Authentication protection mechanisms are employed on infrastructure component dial-in and direct access ports. These Identification and Authentication mechanisms will ensure unau-thorized personnel cannot utilize the direct access ports. The Contractor shall ensure that these mechanisms cannot be utilized as a vehicle for launch Denial-of-Service attacks across the infrastructure. Identification and Authentica-tion measures shall preserve the data integrity of infrastructure data.

6.4.3.6 Security Management

The Contractor shall provide security management functionality for the protection of the integrity of backbone transmission services and associated resources. The Contractor shall capture and log access to security related re-sources and infrastructure components. These audit logs shall be retained on-line for a period of 90 calendar days and retained on-line or in an easily accessible repository, for an additional 9 months (for a total of one year).

6.4.4 Subtask 4 - Security Operation

The Contractor shall provide the secure operation of all aspects of the backbone transmission services. This relates to the day-to-day operations of PRAWS service management facilities, and interconnected devices and associated cables and signaling devices. The Contractor shall provide a monthly Computer/System Emergency Response Inci-dent and Audit Report that includes the details discussed in Sections 6.4.4.1 – 6.4.4.3.

6.4.4.1 Security Incident Reporting

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The Contractor shall allow authorized Government personnel to obtain reports containing information on transmis-sion services security-related events. Reporting will generally be restricted to active monitoring of a security-related event in an attempt to electronically determine the presence and identity of an attacker.

Reports on backbone transmission security management shall include, but are not limited to, the following infor-mation:

• Daily summary (by hour) of attempted system break-ins, which affect (or could affect) the operation man-agement of backbone transmission services

• Monthly summary of attempted break-ins

Security incident reporting shall provide alarms and the capability to log all security-related events (to include the detection of attempted break-ins), which affect (or could affect) the operation and management of PRAWS trans-mission services and could therefore affect services provided to the DISN customer. Incident reporting shall be IAW the plan developed that details how the Contractor shall respond to and operate in emergency situations and contin-gencies.

6.4.4.2 Security Vulnerabilities

The Contractor shall remain aware of system and network vulnerabilities and provide for the prompt reporting and correction of any vulnerability directly or indirectly affecting the PRAWS. The vulnerability awareness, detection and reporting mechanisms shall be documented. The Contractor shall maintain records concerning all network activ-ities that could affect operation, management and control of the backbone transmission component infrastructure for a period of at least 90 calendar days, either on-line or in hard copy, as requested by the Government.

6.4.4.3 Security Audit Reporting

DISA CONUS will maintain Security Audit records for PRAWS. The Contractor will provide necessary on-site support for Security Audits to DISA CONUS at their direction.

DELIVERABLE: Computer/System Emergency Response Incident and Audit Report

6.5 4 Task 54- Optional Services

6.54.1 Subtask 1 - Material, Equipment, Leases, and Supplemental Labor to Support the PRAWS Net-work/DISN

This option will be available on an “as needed” basis and will be issued by individual delivery orders to cover the cost of services, material/shipping, and lease support for the upgrade of PRAWS. Upgrade is defined as:

(1) Adding new customer site(s) to PRAWS

(2) Provide necessary material and/or leases to support new sites

(3) Refreshing existing sites with new information technology (IT) material/equipment.

Engineering services may also be required to perform site surveys to determine the above cost to support PRAWS upgrades. Engineering services are anticipated for this support; however, the exact number of hours is unknown.

The Government will provide the Contractor, in writing, the engineering requirements. Within ten (10) working days of receipt of the Government’s request, the Contractor shall provide a detailed approach and cost proposal for task accomplishment. After approval of the proposal by the Government, the Government will issue a modification under this contract for the work. The Contractor shall not exceed the estimated hours without prior approval from the Contracting Officer.

6.54.2 Subtask 2 - Travel

This option will be available on an “as needed” basis and will be issued by contract modification(s) to cover the necessary travel cost to support this contract. Travel shall be requested in writing by the Contractor and with the prior approval of the government. The request for travel shall be reimbursed in accordance with the Joint Travel Regulations and Federal Acquisition Regulation 31.205-46.

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7. Performance Standards.

The Contractor shall adhere to all prevailing telecommunications industry standards for the work required herein and to any unique Government requirements as stipulated in this PWS and any other materials included in the PRAWS contract.

PWS/Task# Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

Task 1

Deliverables are submitted on time and the Contractor manages performance of the overall requirement in accordance with the Pro-ject Schedule. Contractor ensures performance of all tasks meet the require-ments of the PWS and standard DISA require-ments (e.g. Telecommuni-cation Service Request (TSR), Site Concurrence Letter (SCL)).

Deliverables contain required in-formation and are delivered on time at least 90% of the time. Revisions that occur are minor and are re-solved in a satisfactory manner.

Schedules and provided implemen-tation plans are accurate 90% of the time. Issues that occur are minor and are resolved in a satisfactory manner.

Periodic inspection of deliverable prod-ucts and services.

Task 2 The Contractor shall en-sure DISN services deliv-ery continue meeting the standards of FRS.

Due to the critical services to be provided, performance occurs with no required re-performance or re-work 99.95%

Periodic inspection of services.

Task 3 Equipment and circuit per-formance installations will conform to accepted Tele-com practice as specified in this PWS and the FRS.

Due to the critical services to be provided, performance occurs with no required re-performance or re-work 99.95%

100% inspection

Task 3 O&M of the PRAWS net-work shall meet the fol-lowing performance stand-ards:

• Availability Objective of 99.95% as calculated in Section 3.2 the FRS

• Access Performance requirements for error performance, jitter and wander, and transmis-sion delay as specified in Sections 3.1, 3,3, and 3.4 the FRS.

Due to the critical services to be provided, performance occurs with no required re-performance or re-work 99.95%

100% Inspection

Task 4-Subtask 4 The Computer/System Emergency Response and Incident Report and Audit Reports provide a compre-hensive summary of all security-related events and breaches. Contractor main-tained security logs and records are up to date and accurate.

Deliverables contain required in-formation and are delivered on time at least 90% of the time. Revisions that occur are minor and are re-solved in a satisfactory manner.

100% Inspection

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Task 5 4 - Options • The Contactor shall re-spond within 10 work-ing days with a detailed approach and cost pro-posal for optional task requests.

• Contractor shall pro-vide new sites, leases, and conduct technology refreshes in accordance to the requirements and specifications in this PWS and the FRS.

Responses delivered on time at least 90% of the time. Revisions that occur are minor and are resolved in a satisfactory manner.

Due to the critical services to be provided, performance occurs with no required re-performance or re-work 99.95%

100% Inspection

8. Incentives

Performance shall meet the standards identified in paragraph 7 above. If performance standards are not met, the Contracting Officer may seek remedies available under the terms and conditions of the contract.

Task Area 1: Project Management

For any failure to meet the Acceptable Quality Level in submitting deliverables and any failure to meet the delivery date in accordance with the implementation schedule, the Contracting Officer may seek consideration, which may include, but is not limited to, reductions in contract price.

Task Area 2: DISN Services to PRAWS Sites

Delivered leased services shall meet the performance standards identified in the PWS and the FRS (Appendix A). If performance standards are not met, the Contracting Officer may seek remedies available under the terms and condi-tions of the contract.

Task Area 3: Operations and Maintenance

If repair and response times are longer than required by the PWS, the Contractor shall grant the Government a maintenance credit. Credit of 1/30 monthly maintenance charges will be deducted from the Contractor monthly charges for all down time that exceeds 24 hours from the time of notification not due to the negligence of the Government.

Task Area 4: PRAWS O&M Services Security Requirements

The Contractor must adhere to the security requirements, security protection measures, and security operations de-scribed in the PWS and FRS. For failure to comply with these requirements, the Contracting Officer may seek rem-edies available under the terms and conditions of the contract.

Task Area 54: Optional Services For any failure to meet the Acceptable Quality Level in submitting responses and any failure to meet the delivery date, the Contracting Officer may seek consideration, which may include, but is not limited to, reductions in contract price.

Delivered services shall meet the performance standards identified in the PWS and the FRS (Appendix A). If performance standards are not met, the Contracting Officer may seek remedies available under the terms and conditions of the contract.

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9. Place of Performance. The work shall occur at locations detailed in Tables 6.2-1 and 6.2-2 of this PWS. Travel in and around the primary place of performance may be required throughout the period of performance.

Alternate Place of Performance - Contingency Only. As determined by the Contracting Officer’s Representative (COR), Contractor employees may be required to work at an alternate place of performance (e.g., home office, the Contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, government closure due to inclement weather, etc.). Non-emergency/non-essential Contractors should not report to a closed government facility. The Contractor shall prepare all deliverables and other contract documentation utilizing Contractor resources. To the extent possible, in cases of unforeseen conditions, the Contractor shall use best efforts to provide the same level of support as required by the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the Contractor may request an equitable adjustment pursuant to the Changes clause of the contract.

10. Period of Performance. The period of performance for this requirement is 01 July 2016 – 30 June 2019, consisting of a one-year base plus two (2) one-year options. As directed by the COR, the Contractor shall continue performance in emergency or mission essential conditions. Additionally, the Contractor shall be required to account for the whereabouts of their personnel should this information be requested by the COR.

11. Delivery Schedule.

The following table represents the required…