Attachment_J5_-_Quality_Assurance_Surveillance_Plan_(QASP)_Link_38_-_03_Feb_15.pdf

UNCLASSIFIED//FOR OFFICIAL USE ONLY

QASP

OTN Enhancement

Quality Assurance Surveillance Plan (QASP)

1. Contract Title: DISN Optical Network Enhancement Link 38

2. Work Requirements:

The Performance Work Statement (PWS) defines requirements for the Contractor to provide dark fiber, equip-ment, and commercial facilities to support Department of Defense (DOD) users in the Continental United States (CONUS). The PWS further defines requirements for the Contractor to install, integrate, and test Optical Line Amplifier (OLA), Junction, and service delivery node (SDN), equipment and provide Operations and Mainte-nance (O&M) support in commercial fiber facilities. In addition, the PWS defines the requirements for the Con-tractor to provide end-to-end transmission and professional support services to include, but not limited to, Defense Information Systems Network (DISN) diversity and resiliency capabilities, system integration, and system up-grades.

3. Primary Method of Surveillance:

The Government primary method of surveillance for all tasks within the PWS shall be:

100 Percent Inspection. This is usually only the most appropriate method for infrequent tasks or tasks with stringent performance requirements, e.g., where safety or health is a concern. With this method, per-formance is inspected/evaluated at each occurrence. One hundred percent inspection is too expensive to be used in most cases.

Periodic Inspection: These services are monitored weekly, monthly, quarterly, semiannually, annually, etc. Intermittent types of activities are perfect for periodic inspection because not only are they infrequent, but there is normally a predetermined, specified time frame within which the tasks must be accomplished.

Therefore, you know exactly when to conduct the evaluations. Periodic inspections automatically become 100 percent evaluations or "100 percent checks." Inspections should be divided and scheduled by fre-quency: annual, semiannual, quarterly, monthly, weekly and as required. Sometimes services are required for which the time or frequency cannot be predicted, such as accident investigations, one-time special tasking by higher headquarters, etc. These would be labeled "as required inspections." Others are known and predictable, such as the quarterly status report or the monthly travel report currently included in some DISA service contracts.

Customer Input. Although usually not a primary method, this is a valuable supplement to more system-atic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied up-on to complain consistently when the quality of performance is poor, e.g., dining facilities, building ser-vices, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, prefer-ably on a standard form.

4. Scope of Performance:

The scope of this contract includes all services and supplies necessary to perform the objective, to include pro-grammatic, engineering, and other technical services and the procurement of all necessary equipment and compo-nents.

OTN Upgrade

5. Performance Standards:

The Contractor shall adhere adhere to all prevailing telecommunications industry standards during the execution of the PWS.

Performance Standard Acceptable Quality Level

(AQL)

Method of Surveillance

Deliverables are submitted on time and the Contractor manages performance of the overall requirement in accordance with the Pro-ject Schedule. Contractor ensures performance of all tasks meet the require-ments of the PWS and standard DISA require-ments (e.g TSRs, SCLs).

Deliverables contain required information and are delivered on time at least 90% of the time.

Revisions that occur are minor and are resolved in a satisfactory manner.

Schedules and provided imple-mentation plans are accurate 90% of the time. Issues that oc-cur are minor and are resolved in a satisfactory manner.

Random inspection of deliverable products and services.

OLA installations will conform to accepted Tele-com practice for other in-stallations in contractor facilities

All installation will be of the same quality as similar equip-ment in the same facility

Random inspection of installations will be conducted.

Testing and test data will meet manufactures re-quirements to ensure the equipment functions as designed

All test data will be provided to the government engineering team and GNSC for review and historical records.

The Government will perform ran-dom review of the test data to ensure it complies with equipment manufac-tures requirements.

System integration will be acceptable when the link passes the 72 hour Bit Er-ror Rate (BER) test with no errors

All test data will be provided to the government engineering team and GNSC for review prior to any service being activated.

100% inspection of and acceptance of all test data prior to any service acti-vation.

6. Mandatory or regulatory compliance items:

The Contracting Officer Representative will monitor compliance as required by clause 52.222-50, Combating Trafficking in Persons, and report any issues to the Contracting Officer.

7. Acceptable Quality Level (AQL):

The Contractor must deliver the enhancement as specified by the Government, and all equipment must function in accordance with its intended purpose to produce an overall effective communications system. The AQLs for this project are stated in paragraph 5.

OTN Upgrade

8. Evaluation Method:

The Government shall use the monitoring methods cited to determine whether the performance standards/service level/AQLs have been met. If the Contractor has not met the minimum requirements, the Contractor may be asked to develop a corrective action plan to show how and by what date the Contractor intends to bring perfor-mance up to the required levels.

9. Incentives (Positive and/or Negative):

If performance standards are not met, the Contracting Officer may seek any remedy available under the terms and conditions of the contract.

If response and/or repair times for fiber/equipment failure are longer than required by the PWS, the Contractor shall grant the Government a maintenance credit as specified in the Outage Clause of Section H.