Atch_1_Group_B_SOW_RFP_Amend_01.pdf

H92222-14-R-0021-0001 Attachment 1

SOCOM Wide Mission Support (SWMS) Group B IDIQ Level Statement of Work (SOW)

Revision 1

1.0 Background. The requirements specified in this SOW support the U.S. Special Operations Command (USSOCOM) which oversees the training, doctrine, and equipping of all U.S. Special Operations Forces (SOF) units. USSOCOM, headquartered at MacDill Air Force Base, Tampa, FL, was established as a unified command in 1986 by Congress to address concerns regarding the status of SOF within overall U.S. defense planning.

1.1 USSOCOM is comprised of a headquarters, four Components, and a sub-unified command (Joint Special Operations Command (JSOC)). The USSOCOM Components are the U.S. Army Special Operations Command (USASOC); Naval Special Warfare Command (NAVSPECWARCOM); Air Force Special Operations Command (AFSOC) and Marine Corps Special Operations Command (MARSOC)

1.2 USSOCOM vests additional command and control responsibilities in Theater Special Operations Commands (TSOCs) which are special operational headquarters elements designed to support operations logistics, planning, and operational control requirements. USSOCOM has the primary responsibility to organize, train, and equip TSOCs. The TSOCs are:

• Special Operations Command South (SOCSOUTH), Homestead Air Force Base, FL

• Special Operations Command Africa (SOCAFRICA), Stuttgart, Germany

• Special Operations Command Europe (SOCEUR), Stuttgart, Germany

• Special Operations Command Central (SOCCENT), MacDill Air Force Base, FL

• Special Operations Command Pacific (SOCPAC), Camp Smith, HI

• Special Operations Command Korea (SOCKOR), Yongsang, Korea

• Special Operations Command Northern Command (SOCNORTH), Peterson Air Force Base, CO

1.3 The acronym USSOCOM, as used in this SOW, applies to any and all USSOCOM Headquarters organizations, Components, JSOC, and TSOCs, as well any future entity which USSOCOM may establish to support the Command’s mission.

2.0 Objective. The objective of SWMS is to obtain professional services in support of global Special Operations Forces (SOF).

2.1 Standards and Guidelines. The Contractor shall meet all requirements and responsibilities in support of USSOCOM and shall ensure quality work performance in accordance with the SOW.

2.2 Contractor Requirements and Responsibilities. The Contractor shall provide all personnel and supervision necessary to perform the services.

3.0 Scope of Support. This SOW identifies requirements that will provide support to the Government in the following areas: Education and Training Services, Management Support Services, and Administrative & Other Services (non-SORDAC).

4.0 Requirements. Specific requirements will be identified at the task order level.

4.1 Education and Training Services: These services will assist in providing support to USSOCOM organizations involved in training SOF. This includes providing vocational and technical training at the individual, collective, or staff level on a variety of subjects, conducting lectures, performing testing, curriculum development, and other related training and military exercises. Also included in the scope of Education and Training Services are translation services to support various Command activities. Below are representative tasks which may be required.

The following is a representative sampling, not an all-inclusive listing of the Education and Training Services tasks and is provided to assist with planning for and supporting these services:

4.1.1 Combat Modeling, Simulation and War gaming. The Contractor may be required to develop new or modify existing models, wargames, expert systems, and simulations to assist in the testing of concepts and decisions, exploration of issues, and development and non-systems-related maintenance of databases to support models, training, games and simulations.

4.1.2 Exercise Planning Support. The Contractor may be required to provide subject matter experts with a combination of skills and experiences, including SOF ground, maritime, and air operations, Joint SOF operational experience, as well as, intelligence and interagency operations to participate in exercises and battle staff events as determined by USSOCOM. The Contractor may be required to participate in the Joint Exercise Control Group (JECG) throughout the duration of each event under the guidance of the USSOCOM-Exercise Director, Lead Planner, and JECG Director. The contractor also may be required to participate in the Semi-Annual Exercise Conference (SAEC).

4.1.3 Exercise Execution Support. The Contractor may be required to assist in the delivery of command post exercises, tabletop exercises with role players, subject matter experts and other products and services as identified in supporting exercise documents and material on the U.S.

Government’s timeline. This process includes working in collaboration with the other Commands or Agencies in developing exercise design and execution.

4.1.4 Training and Mission Rehearsal Support. The Contractor may be required to provide expertise in the areas of SOF operational mission sets, their applicability to training, and technical knowledge of the requirements generation system, simulation development, acquisition, implementation of these mission sets, and network architectures. This includes the ability to analyze and update current training requirements. These efforts are related to the identification, analysis, user evaluations, and generation of training requirements to support time-critical training system needs for SOF. This support also may involve the identification, assessment, or coordination with the acquisition or other applicable communities to develop or modify training materials or strategies to take advantage of advanced technologies. This support may be conducted with non-standard users and at non-standard locations.

4.1.5 USSOCOM Organization Specific Internal Training Support. Typical efforts include, but are not limited to, monitoring and tracking command training, assisting in preparing SOF-unique training materials and course preparation, as well as coordination of materials throughout the command.

4.1.6 Operational and Education/Training Support. The Contractor may be required to provide operational and education/training support. Typical efforts include, but are not limited to:

developing and maintaining web pages and databases associated with monitoring training, developing and maintaining lesson plans, and conducting classes (e.g. week-long management seminars or specialty training classes to small groups of 10-20 personnel) locally or virtually;

developing and reviewing draft training, doctrine and operational publications; producing training and education support materials; and reviewing and maintaining the SOF Joint Mission Essential Task List (JMETL).

4.1.7 Education Policy Analysis and Revision. The contractor will assist in the revision of applicable USSOCOM policy directives and memoranda. This will include, but not be limited to: analysis on previous joint education studies conducted for the Joint Staff, USSOCOM, the Joint Special Operations University or other organizations. Also required may be analyses of historical, current, and proposed policies, lessons learned resident in the Joint Lessons Learned Information System (JLLIS), instructions, guidance and directive letters with applicability to special operations and joint education issues. Collecting and assessing emerging or major revisions to Department of Defense, Joint Staff, or Services’ education visions, goals, or recommended guidelines which would impact joint education for SOF. Based on the analysis and government review the contractor will provide revised USSOCOM Directives as required to support Joint Special Operations Education.

4.1.8 Cultural and Language Training Support. The Contractor may be required to provide foreign language instruction, regional expertise, and culture instruction and culture emersion in foreign host nations. The Contractor may be required to conduct professional study and analysis to continue and build on previous long-range studies to analyze the varied culture and language training programs and efforts within the command and identify areas for improvement by extending it to new and modified initiatives while continuing coverage of traditional programs.

Training effectiveness efforts may be initiated to examine language and culture training and deliver the training by the joint SOF Tele-training System or other prescribed means. The Contractor will collect valid and reliable data, analyze it appropriately to yield actionable recommendations, and produce reports, presentations and/or suggested training curriculum.

Reports will provide the SOF Language Office (or other designated offices) with discrete, targeted analysis and recommendations tailored to specific language or cultural programs.

4.1.9 Translation Services. The contractor may be required to provide multilingual translation services via native speakers, or the certified native proficiency equivalent at the professional level for languages to conduct translation activities from target languages to the English language and from English into target languages and Cultural/Ideology Analysis in consonance with open source intelligence (OSINT) production requirements supporting a full range of Irregular Warfare and Unconventional Warfare (IW/UW) production tasks commensurate with USSOCOM intelligence priorities. Additionally, Services may be required when translation is necessary for the integration and delivery of final products or requirements such as texts, magazines, or videos. The contractor may be required to provide translation support to include but not limited to the translation of audio clips, website content, print, video, graphic, electronic, multi-media and any additional forms of communication. In addition, the contractor may be required to provide multilingual interpretation services via native speakers, or the certified native proficiency equivalent at the professional level from target languages to the English language and from English into target languages as required for meetings, conferences, briefings, and various other forums of voice communications. The contractor may be required to provide broadcast quality voice talent as required. Target Languages include but are not limited to all dialects of the following languages: Arabic, French, Spanish, Portuguese, Indonesian, Thai, Korean, Chinese, Urdu, Farsi, UK English, Swahili, Filipino, Hindi, Pashtu, Russian, and German.

4.2 Management Support Services: These services involve providing advice and assistance with the management and operation of an organization that are closely associated with the basic responsibilities and mission of an organization. Included in these services are strategic planning, SOF capability and structuring analysis and advice: data collection; writing services; public relations; and media analysis. While these tasks are not all inclusive, they are intended to assist with planning for and supporting these services. The following is a representative sampling, not an all-inclusive listing of the Management Support Services tasks:

4.2.1 Position and Concept Papers. The Contractor may be required to acquire and compile material from a multitude of different sources and develop specific, new, updated position and concept papers covering a variety of issues.

4.2.2 Reports. The Contractor may be required to prepare reports on issues discussed during meetings, conferences, or other forums conducted by the Government with other parties required to be delivered as defined at the task order level.

4.2.3 Independent Expert Support. The Contractor may be required to provide independent expert advisory services regarding various activities related to the operation and management of an organization. These services include, but are not limited to: decision support analysis, independent assessments, business analysis, generation and review of acquisition and strategies and other focused related topics.

4.3 Administrative and Other Services-non SORDAC: These services involve creating, revising or maintaining administrative workflows and procedures to make an organization more efficient and using information technology systems to generate and retrieve information. The Administrative and Other Services described in this SOW are to support USSOCOM, except SORDAC. The following is a representative sampling, not an all-inclusive listing of the Administrative and Other Services tasks and is provided to assist with planning for and supporting these services:

4.3.1 Position and Concept Papers. The Contractor may be required research and compile material from a multitude of different sources and develop specific, new, updated position papers and concept papers covering a variety of issues.

4.3.2 Reports. The Contractor may be required to prepare reports on issues discussed during meetings, conferences, or other forums conducted by the Government with other parties required to be delivered as defined at the task order level.

4.3.3 Basic Office Functions: The Contractor may be required to perform basic office administrative functions, including: coordinating work with other offices; scheduling and coordinating meetings, interviews, events and other similar activities; preparing official correspondence; managing filing systems; preparing meeting minutes, meeting notes, and internal support materials; and performing other day-to-day operational matters.

5.0 IDIQ and Task Order Administration. The contractor shall establish processes and assign appropriate resources to effectively administer the requirements. The contractor shall respond to Government requests for contractual actions. The contractor shall provide two points of contact between the Government and contractor personnel assigned to support contracts or task orders, as defined below. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirements.

5.1 IDIQ Program Manager (PM). The IDIQ PM is responsible for overall execution of the SWMS IDIQ contract. The IDIQ PM serves as the focal point between HQ USSOCOM SORDAC-K personnel, the Primary Contracting Officer Representative (PCOR), and their company’s management regarding all issues and discrepancies. The IDIQ PM ensures full compliance with the terms and conditions of the contract, and ensures that non-conforming contract services are corrected. The IDIQ PM is Key Personnel in accordance with contract clause 5652.237-9001

5.2 Task Lead. The Task Lead is the official point of contact between the Contracting Officer Representative (COR) and the IDIQ Prime Contractor for the Task Order (TO). The Task Lead is responsible for the overall execution of the TO including technical and quality control oversight, and typically has a detailed knowledge of the daily activities associated with the TO.

5.3 Contract Program Management Reviews. The contractor shall participate in formal activity and program management reviews quarterly at HQ USSOCOM (unless otherwise specified) and as directed by the KO.

5.4 Business Relations. The contractor shall integrate and coordinate all activity required to execute this contract and manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective actions plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

5.5 Management of Personnel. The contractor shall maintain a capable and stable workforce (recruit, retain, and replace qualified employee with appropriate security clearances), to include providing a reach-back capability as necessary. Ensure new/replacement personnel meet or exceed the qualifications stated in the TO SOW. The contractor shall manage their personnel to include but not limited to:

5.5.1 Supervising their personnel; manage contractor employees and the performance associated with all task orders.

5.5.2 Providing the necessary training to stay current with appropriate DoD and USSOCOM policy and guidance.

5.5.3 Providing the infrastructure to make business travel arrangements.

5.5.4 The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor shall manage work distribution to ensure there are no OCI considerations. Contractors may add subcontractors to their team after notification to the KO.

5.5.5 Contractor personnel, consultants and/or subcontractors shall identify themselves as Contractors during meetings, telephone conversations and in electronic messages or correspondence related to this contract. Contractor-occupied facilities (on any Government installation) such as offices, separate rooms, or cubicles shall be clearly identified with Contractor-supplied signs, nameplates or other identification, showing that these are work areas for Contractor or subcontractor personnel.

5.5.6 Document and notify the Government of actual or potential Contractor program management problems and/or performance deficiencies. Perform corrective actions for all identified Contractor program management problems and/or deficiencies within timeframes specified by the KO.

5.6 Develop and submit all required information and deliverables in accordance with individual task order requirements and timelines.

5.7 Plan, control, monitor, and report cost, schedule, and performance metrics.

5.8 The Contractor shall provide the technical approach and expertise, organizational resources, and management controls necessary to meet the cost, schedule, and performance requirements specified in this SOW and in any resultant task orders awarded during the of performance of this contract.

5.9 Work Period and Authorized Holidays. Contractor personnel, who are required to perform work at the place of performance specified in a task order, will work a 40 hour schedule, Monday through Friday, unless otherwise stated in the task order. Command core hours are 0900-1500 hours, Monday through Friday. Contractor personnel may work flexible work hours to support their customer and accomplish the task order requirements.

5.9.1 Due to security restrictions, Contractors will not be permitted to work at government facilities before 0630 and after 1800, weekends (Saturday and Sunday), or the observance of U.S. Federal holidays and government down time unless authorized in advance by the KO or the task order COR. Government personnel must be present at all times when Contractor personnel are working any of the times and days specified in the previous sentence.

5.9.2 U. S. Federal Holidays Observed:

New Year's Day Birthday of Martin Luther King, Jr. Washington's Birthday Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

5.9.3 Contractors are responsible for management of their personnel to ensure ceiling hours specified in cost reimbursable task orders are not exceeded. The government will not reimburse the contractor if the ceiling hours are exceeded. Proper notifications must be accomplished in accordance with this contract’s cost reporting clauses.

5.9.4 Mission Related Events. Generally, unless otherwise specified by the Government, contractors are permitted to allow their employees to attend the following types of mission related events:

a. Appropriate mission-related planning sessions

b. Program management reviews

c. Other program-related activities

d. USSOCOM Commander Calls and Directorate/SORDAC Calls (however, any outings or other morale building activities held in conjunction with such events are not billable)

Contractors will not be paid for their employees’ time spent in attendance at morale building events or for “down days”. Any contractor reimbursement or receipt of monies for work not accomplished may be in violation of federal statute, criminally punishable as a false claim under 31 USC 3729. Contractors, through their Task Leads and/or CORs are to consult the KO regarding any uncertainty about what constitutes “mission-related” events/ activities and morale building events.

6.0 Reporting Requirements:

6.1 Monthly Status Report. The contractor shall prepare a monthly status report of tasks accomplished in support of all active task orders awarded under this IDIQ contract on or before the 10th day of each month in accordance with Contract Data Requirements List (CDRL) A001, DI-MGMT-80368A/T. If the 10th day of the month falls on a Federal holiday or a weekend, the report is due the next government business day.

6.2 Quarterly Contractor Self-Assessment. The contractor shall prepare a quarterly self-assessment in accordance with CDRL A002, DI-ADMN-80447A and CDRL A002 Contractor Self-Assessment Template.

6.3 Contractor Manpower Reporting

6.3.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/ http://www.ecmra.mil/

6.3.2 Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil/

7.0 Service Delivery Summary. The following performance objectives apply at the contract level and will be assessed quarterly in conjunction with the Contract Program Management Reviews. Additional performance objectives will be identified on individual task orders.

Performance Objective Performance Measure Reference Issues, concerns, and customer complaints are resolved at the lowest level

Contractor management takes action to resolve 100% of issues, concerns, and informal customer complaints brought to its attention within the agreed to timeframe with no more than 3 recurring issues, problems, concerns reported during the period of performance, i.e. base period or option year

SOW Para. 5.1

Complies with all security requirements

Zero security violations SOW Para. 10;

Contract and TO

DD254

Contractor maintains a stable workforce and fills vacancies timely

Employees required to fill positions to meet a new requirements or to fill a vacancies at the IDIQ or TO are placed within an agreed upon timeframe

SOW 5.5 and as stated at the task order level

8.0 Place of Performance. The place of performance is MacDill AFB, FL, unless otherwise specified in the task order.

9.0 Travel. Travel will be specified in the task order and may include travel within and outside of the Continental United States. Travel costs may be reimbursed at actual cost in accordance with the limitations set forth in FAR 31.205-46. For task orders requiring travel, the Contractor shall coordinate specific travel arrangement with the individual task order COR to obtain advance, written approval for the travel to be conducted. The request for travel shall be in writing and contain the dates, locations and costs of the travel, as proposed.

9.1 Synchronized Predeployment and Operational Tracker (SPOT). All contractor personnel authorized to accompany U.S. Armed Forces deployed outside the United States must be accounted for in the SPOT Program located at https://spot.dmdc.mil/. All prime contracts will be pre-loaded in SPOT by the KO. All contractors will be required to input the Letter of Authorization (LOA) requests per task order, per employee in SPOT and send to the applicable COR for that task order. After COR approval the KO will finalize and sign the LOA in SPOT.

http://www.ecmra.mil/ https://spot.dmdc.mil/

9.1.1 LOA Processing. The prime contractors will each have a Point of Contact that will process the LOAs within the SPOT system. The COR will be assigned as the Government Authority and the KO approves the LOA within the system. A complete SPOT guide will be provided via email to all prime contractors for assistance.

10.0 Security Requirements. The prime contractor shall possess and maintain a minimum Top Secret Facility Clearance. Specific security clearance requirements for individual task orders will be specified on a DD Form 254 DoD Contract Security Classification Specification. The contractor shall be required to safeguard information at the level specified in the DD Form 254 for this contract and the DD 254 specific to any resulting task order.

10.1 Individuals performing work under resultant task orders must comply with applicable program security requirements which will require personnel security clearances up to and including Top Secret at time of award. Specific task orders may also require individual personnel to have access to Sensitive Compartmented Information (SCI) or DCID 6/4 eligibility, Nuclear Command and Control (NC2), and possibly Special Access Information, such as Special Access Programs (SAP), Special Access Requirements (SAR), and Special Technical Operations (STO) clearances. Therefore, contractors must be prepared to propose on efforts requiring higher security requirements at the task order levels as issued.

10.2 Where classified information/data is involved, the contractor shall comply with the “National Industrial Security Program Operating Manual (NISPOM)” and the DD Form 254.

10.3 The contractor will be required to comply with all security requirements enforced by the applicable sponsoring Government agency. In accordance with DoDI 5200.02, DoD Personnel Security Program (March 21, 2014), contractor personnel shall have as a minimum a favorable National Agency Check (NAC) completed before being permitted access to any Government automated information technology system.

10.4 When directed by the KO, the contractor shall remove any employee who endangers national security. Removal shall not be a direct charge to the Government.

10.5 Contractor employees shall obtain and display identification/security badges to obtain access to any Government installation and any buildings used by the contractor. Contractor employees shall wear a Government-issued badge while in Government facilities. For both picture and non-picture badges, the contractor shall submit all required information (date of visit, name, PCO, SSAN, Category (Ktr=Industry), and Clearance Information) to the Security Management Office and notify the PCO that a badge request has been submitted via JPAS. For annual badge renewals or multiple person requests it is recommended that the names submitted to the SMO and PCO be grouped by type of badge (i.e. picture badge or non-picture badge).

Note: Please only submit requests for picture badges for those contractors that will be in a Government facility regularly (i.e. two to three times or more per week). Contractor employees are required to clearly identify themselves as a contractor at all times whether in person or on the telephone. Further, sub-contractors must identify their respective prime contractors. If a contractor employee leaves the company or moves to a different agency for support under this contract they will be required to "check-out" with their Government representative (COR) and turn their badge into the Security Management Office (SMO) and clear all computer systems to which they have access. Security clearances will be processed IAW established procedures, and will be the responsibility of the contractor.

10.6 The Government shall have and exercise full and complete control over granting, denying, withholding, or terminating security clearances for contractor employees. Furthermore, the Government reserves the right to grant personnel temporary security clearances in emergency situations. However, this shall incur no obligation on behalf of the Government to grant any of these personnel permanent clearances if the subsequent background investigation does not recommend the clearance.

10.7 The contractor’s employees are prohibited from possessing weapons, firearms or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on any Government installation.

10.8 In addition to normal security requirements, the Government may perform an independent security determination to potential contractor personnel both before and during employment under this contract. Authorized use of polygraph examinations will be conducted in accordance with DOD Directive 5210.48-R.

10.9 The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Government. Records with written combination(s) to authorized secure storage containers, secure storage rooms or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material(s) maintained inside the approved containers.

10.10 Contractor employees working within government facilities are required to attend/complete all command required security course (newcomers, Information Security, LAN, etc.). Prior to traveling outside of the U.S. on leave or temporary duty (TDY), contractor personnel must also receive anti-terrorism awareness training and threat briefings for their intended destination. Prime contractors are responsible for ensuring that their team members/subcontractors attend this required training.