H92222-12-R-0072_Amendment_0002FINALx.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to make the follow ing administrative changes: Revise Section J Attachment 3, Price Matrix, to change formulas from yearly to hourly rate calculations and unlock profit cell; Revise Section J Attachment 1, QASP, to incorporate revised SDS;

Revise Section C, PWS and PWS Attachment 1 to correct paragraph numbering errors and incorporate revised SDS; correct date in 52.216-22; Revise Sections H.10 and H.13; add "Section J" in front of Attachment 3 w here mentioned w ithin Sections L and M for additional clarity. No additional changes w ere made.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 48

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 10-Oct-2012

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X H92222-12-R-0072

X 9B. DATED (SEE ITEM 11)

26-Sep-2012

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

10-Oct-2012

CODE

HQ USSOCOM SORDAC-K

ATTN: DEANNA COX

7701 TAMPA POINT BLVD

MACDILL AFB FL 33621

H92222 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

H92222-12-R-0072

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

United States Special Operations Command (USSOCOM)

Preservation of the Force and Family (POTFF)

Resiliency and Human Performance Programs Support Contract

1.0 BACKGROUND

The United States Special Operations Command (USSOCOM) is a Unified Combatant Command of the Department of Defense (DoD). USSOCOM’s mission is to “Provide fully capable Special Operations Forces to defend the United States and its interests.” This also includes three command priorities: “Deter, Disrupt, and Defeat Terrorist Threats; Develop and Support our People and Families; and Sustain and Modernize the Force”. These priorities support USSOCOM’s ongoing efforts to ensure SOF are highly trained, properly equipped and deployed to the right places at the right times for the right missions. USSOCOM is responsible for all Special Operations Forces (SOF) in DoD. USSOCOM leads, plans, synchronizes, and as directed, executes global operations against terrorist networks.

USSOCOM also trains, organizes, equips and deploys combat ready special operations forces to combatant commands. USSOCOM responsibilities include training and equipping these forces to perform their missions anywhere in the world at any time.

For the purposes of this performance work statement (PWS) when support to USSOCOM is specified this shall include HQ USSOCOM - MacDill AFB FL and its subordinate Component Commands and all of their requisite locations (both CONUS and OCONUS), United States Army Special Operations Command (USASOC) - Fort Bragg, NC; Joint Special Operations Command (JSOC) - Fort Bragg, NC; Air Force Special Operations Command (AFSOC) - Hurlburt Field, FL; Marine Special Operations Command (MARSOC) - Camp Lejeune, NC; Naval Special Warfare Command (NAVSPECWARCOM) - Coronado, CA; and the Theater Special Operations Commands (TSOCs). From this point forward, reference to USSOCOM is inclusive of all of the above.

The USSOCOM Preservation of the Force and Family (POTFF)’s mission is to build and implement a superior holistic approach to address the pressure on the force and also the increased stress on operators’ families. The mission is accomplished by increasing the physical, mental and spiritual capacity of the SOF Tactical Athletes over their careers, decreasing the rate of physical and emotional injuries from all causes, and significantly accelerating return to duty times. The program’s end state is to prepare, preserve, sustain and ultimately multiply SOCOM’s combat power by application of integrated inter-disciplinary personal services teams. These teams shall consist of Government Program Management personnel and Contractor support and will be responsible for the coordinated application of Government/Contractor resources dedicated to the five lines of effort at each location to achieve POTFF objectives. The intent is to organize contractor support for human performance and behavioral health services at the individual and operational team or company level under the management of the Government COR via individual task orders (TO) issued to support various components and their multiple locations. It is the Government’s responsibility to ensure these programs are successfully implemented with the use of Contractor personnel. The POTFF will identify and implement innovative, persistent and valuable solutions across the SOCOM enterprise aimed at tangibly improving career long occupational capacity, enduring health and ability to remain highly resistant to extreme combat and inter-deployment stress. Additionally, as part of the POTFF Charter, USSOCOM is implementing a set of initiatives designed to enhance the resilience and well-being of SOF and their families throughout the SOCOM enterprise. These initiatives are largely preventive in nature and are intended to reduce incidences of behavioral health problems throughout the force. The POTFF initiative consists of five primary lines of effort (LoE): Human Performance. (HP), Behavioral Health, Spiritual Enhancement, Personnel Operational Tempo (PERSTEMPO) management and Family Programs.

1.1 PURPOSE AND OVERALL OBJECTIVE

The overall purpose of this requirement is to provide the Resiliency and Human Performance programs with the personnel support necessary to accomplish the aforementioned mission and associated tasks related to the Behavioral Health, Human Performance and Family Programs (Pending Approval) LoEs. The overarching objective of this requirement is to provide the services needed to increase the physical and behavioral capacity and resilience of SOF Warriors, with consideration of their families. This will be accomplished by providing state-of-the-art, professional services in two major domains: human performance and behavioral health. Human performance includes, but is not limited to, integrated, performance based strength and conditioning programs, rehabilitative and pre-habilitative programs that will accelerate the return to duty of those encumbered by performance related injuries.

Behavioral health programs include, but are not limited to, the following individual, group, and family counseling skills building psycho educational programs, intensive case management, and other activities that integrate the physical, spiritual and psychological wellness of SOF Warriors and their families. The contractor shall provide all necessary services required to ensure qualified professionals are placed at each location; ensure quality services are provided; provide management of TOs awarded; conduct thorough and timely pre-performance screening; provide complete and timely credential/privileges and security packages; and manage recruitment and retention of personnel.

The contractor shall provide the full range of human performance and behavioral health services to the individual SOF Warriors and, when appropriate, family members assigned to all SOCOM Components at multiple locations.

This PWS is meant as an overview of basic scope of the requirements, details will be provided for each individual requirement either via task order PWS or Statement of Objectives (SOO) as addressed in Section H of this contract, Task Order Procedures.

2.0 SPECIFIC REQUIREMENTS:

The contractor shall provide all human performance and a broad range of behavioral health services to SOCOM individuals and/or units and supporting staff and when appropriate to family members. The contractor shall ensure all health care professionals (HCPs) and other personnel are certified and/or licensed by the appropriate professional level organizations and maintain professional competence through required continuing education courses as outlined within the PWS Attachment 1, Personnel and Qualification Listing.

2.1 RELATIONSHIP OF THE PARTIES AND LIBILITY

Professional Liability Responsibility and Procedures for Personal Services. TOs written under this contract will be issued for personal services under the authority of 10 United States Code 1089 and 10 United States Code 1091.

Performance under such TOs will constitute a personal service contract and is intended to create an employer-employee relationship between the government and the individual HCP only to the extent necessary for providing the services required under the TO. The TO does not create an employer-employee relationship between the government and any corporation, partnership, business association or other party or legal entity with which the HCP may be associated. Under a personal service contract any personal injury claims alleging negligence by the individual HCPs within the scope of the HCP’s performance of the TO shall be processed by DoD in the same manner as claims alleging negligence by DoD military or civil service HCPs.

Under a personal services contract, the contractor and HCP shall cooperate with the government, without further compensation, in the processing, review, settlement, or defense of the suit, action, or claim; and authorize government representatives to settle or defend the claim and to represent the HCP in, or take charge of, any litigation involved in such an action. The HCP may, at the HCP’s own expense, participate in defense of such claim or litigation.

The contractor shall ensure that if any suit or action is filed or any claim is made against the HCP which occurred as a result of work performed by the HCP under this contract, the HCP shall immediately notify the contractor, the KO, the Contracting Officer Representative (COR) and the chief the applicable Military Treatment Facility (MTF) location and promptly furnish the copies of all pertinent documents to the above referenced individuals.

2.2 ORIENTATION AND TRAINING.

When commencing work under this contract, the contractor personnel shall obtain an in-processing checklist(s) from the COR or designated office. All personnel are required to complete the applicable items on the checklist and turn it in to the designated office. Upon completion of the duty assignment, the personnel shall complete an out-processing checklist and return it to the designated office. Personnel will be provided with a government paid orientation to become familiar with the policies and procedures of the MTF (if applicable), assigned department and specific unit. Orientation will be completed within the time approximately 21 days.

The contractor shall ensure that contractor personnel complete any mandatory annual training requirements required as part of licensure or credentialing renewal. All HCPs shall meet continuing education (CE) requirements. The government may elect to provide unique government training to HCPs who are performing services under this contract. If the government elects to provide such training, the government will provide such training at no additional expense to the contractor.

2.3 PERSONNEL AND MINIMUM SKILL REQUIREMENTS.

Attachment 1 provides the labor categories and associated functions that the Government requires the contractor personnel to perform under the various task orders issued in support of each of the component commands. In accordance with the DD254 and unless otherwise noted in Attachment 2, all positions are required to have a secret level security clearance at a minimum and in some select instances a top secret (TS) clearances with sensitive compartmented information (SCI) eligibility. Additional clearance procedures, such as requirements for personal interviews, are noted in Attachments 1 and 2. Contract personnel granted interim security clearance may be permitted to begin work with written permission from a COR.

3.0 SERVICE DELIVERY SUMMARY (SDS)

3.0.1 The following SDS establishes threshold performance requirements in the execution of this contract at the contract level. The Government will utilize a Quality Assurance Surveillance Plan (QASP) in managing, providing oversight, and assessing performance at both the contract and task order levels.

Service Delivery Summary Category SDS - Objective Metric – Performance

Threshold Method of Evaluation

Quality of Service

• Were there any actions that did not meet standards of practice as defined by the MTF or other source of clinical oversight?

• Was the Contractors’ solution to problems timely and effective?

• Do the health care providers (HCP) employ evidenced based practices as outlined by DoD/VA clinical practice guidelines?

• The contractor shall ensure that HCPs are technically competent and fully qualified prior to presenting them to the Government

• The contractor shall ensure that timely replacement of personnel is ensured to reduce any interruption of the requesting activity’s mission.

• 100% of treatment services meet or exceed standards of practice when such standards exist.

• As indicated, the HCPs will use evidence -based interventions 90% of the time, when such evidence standards exist and are relevant to care rendered

• 100% compliance in recruiting technically qualified personnel

• No more than 10% degradation of baseline capability (as defined by labor category fills) Acceptable Quality Level (AQL) will be stated in each task order for fill rates

• Record reviews and client feedback.

• PCO receives feedback from COR(s) and other end users feedback.

• Interaction with Contractor Management personnel

• Review of Monthly Reports

Schedule • Did the contractor successfully implement the transition/recruitment plans/processes as proposed in the contract level Program Management proposal?

• Did the Contractor provide accurate, current and complete data and reports that met the required timeline?

• All proposed transition and recruitment plans were realized

• Reports and other data requested by the PCO is submitted accurately and on time 100% of the time

• Reviews of reports as required within task orders.

• PCO also evaluates objectives at the contract level through day to day interaction with the prime Contractor

Category SDS - Objective Metric – Performance Threshold

Method of Evaluation

Cost Control • Does the contractor maintain and adequate accounting and purchasing systems?

• Were invoices, current, accurate, and complete per contract Section G?

• For Labor Hour or Cost Reimbursable Task orders; did the Contractor manage task order resources within the task order cost?

• Does the contractor effectively recruit qualified personnel within the proposed labor category ceiling rates?

• Maintains approved identified systems

• Contractor consistently provided accurate pre and post award cost proposals with limited corrections necessary.

• Contractor consistently submitted invoices per contract Section G with minor corrections required Funding allocated for cost reimbursable travel was managed effectively (i.e. no travel occurred without approval, proper funding on task order, and expiring funds were compared to known travel requirements to ensure all funding would be properly utilized prior to the end of the period of performance.

• No more than 10% degradation of baseline capability (as defined by labor category fills) Acceptable Quality Level

• Results of various Audits by DCAA

• Review of approved FPRR/FPRAs

• Review of cost proposals

• Feedback from cognizant DCAA

• Feedback from COR(s) and other end users.

(AQL) will be stated in each task order for fill rates

Business Relations

• Is the Contractor’s integration and coordination of all activities needed to execute the contract adequate - specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management?

• For Example;

• Is the Contractor customer oriented?

• Is interaction between the Contractor and the Government satisfactory or does it need improvement?

• Is the Contractor responsive to the PCO?

• What degree of Government technical direction was required to solve problems that arise during performance?

• Was the quality of problem identification and corrective action plans, if applicable, focused on customer satisfaction?

Did the Contractor personnel exhibit reasonable and cooperative behavior?

• No more than 15 formal customer complaints across all task orders annually.

Formal is defined in the

QASP

• Contractor successfully resolves any customer complaint within the time specified by the COR(s)

• PCO also evaluates objectives at the contract level through day to day interaction with the prime Contractor

• PCO receives feedback from COR(s) and other end users feedback

• Formal Customer Complaints

Category SDS - Objective Metric – Performance Threshold

Method of Evaluation

Management of Personnel

• How effective was the Contractor Program Management team in managing all contract and task order level personnel?

• The Contractor shall demonstrate understanding of all MTF standards, rules, and procedures including requirements for any licensure, credentialing and quality assurance requirements.

• How well did the Contractor recruit, retain, manage, and ensure continuous training of employees, and replace, when necessary, task order personnel throughout the task order period of performance as required?

For example:

• The contractor shall ensure that all personnel have met all pre-employment requirements and are prepared to begin performance at the location, time, and date stated in the task order.

• Did the contractor proactively monitor personnel fill rates and vacancies and ensure timely replacement of personnel to reduce any interruption of the requesting activities mission?

• Did the contractor provide an efficient process for Government review of candidate qualification and resume screening?

• Did the contractor facilitate efficient and timely coordination for personal interviews of candidates as required by the Government?

• Was the contractor aware of any performance related issues and were the appropriate actions taken to ensure quick resolution?

• The Contractor has 100% compliance on all TOs for credentialing and licensure procedures

• Candidates are identified and presented for government review and screening within two weeks of an identified vacancy. If market availability prohibits this, a detailed resourcing strategy will be provided within the two week time period.

• 100% compliance in Government review of candidate qualifications and resumes

• 100% compliance of candidate personal interviews as required by the Government

• Interaction with Contractor Management personnel

• PCO receives feedback from COR(s) and other end users feedback.

• Formal Customer Complaints

• Review of Monthly reports

Other, Meeting Small Business Subcontracting Requirements.

• Did the Contractor meet the requirements for subcontracting in Section H?

• Were efforts taken to ensure early identification of subcontract problems and the timely application of corporate resources to preclude subcontract problems from impacting overall prime Contractor performance

• Were the prime Contractor's demonstrated efforts devoted to developing and managing subcontracts effective?

• Were the subcontractors integrated as part of the prime Contractor’s team?

• Is the prime Contractor growing its small business partners to become more capable (processes, financial capability, etc)

• Meets requirements in Section H (30%)

• Any subcontracting issues addressed to the prime are handled by the prime and same issues are not recurring

• Meets reporting requirements under contract clauses Subcontracting plans, exclusive agreements, implementation processes, etc., do not impede the Government’s ability to obtain critical support

• Review of annual report via eSRS

• Feedback from SOCOM Director of Small Business

3.1 Monthly Report Requirements. The contractor shall provide a monthly report for each task order awarded to the appropriate Task Order Contracting Officer Representative. In addition, the contractor shall provide a monthly report with a summary of all contract efforts that rolls up the task order information to include a listing of each task order issued under the basic contract to the Contracting Officer (PCO) and Primary COR (PCOR). Monthly reports shall be submitted via e-mail to the required parties no later than the 10th day of each month covering the month preceding the submission date. Monthly reports shall include, but not be limited to, the following information:

3.1.1.1 Brief summary of progress and activities including a monthly aggregate of the number of resumes submitted by labor category, number of credentialing packages submitted and approved, and total task order fill rate (how many personnel included on task order awards vs. the total amount of personnel currently filling those positions)

3.1.1.2 Anticipated difficulties in upcoming tasks and any issues on current tasks.

3.1.1.3 Task order funds expended (by month and to date).

3.1.1.4 Recommended improvements or solution options.

The Summary Monthly Report shall total up the information provided for the specific task order summaries into one overarching report for the PCO and PCOR to use to evaluate overall contract performance as required in the SDS.

The Summary Report is due within 5 business days after the individual task order reports are submitted.

3.2 SECURITY REQUIREMENTS.

3.2.1 Prime Contract. The Contractor shall comply with the provisions of the National Industrial Security Operating Manual (DOD 5220.22-M). Security will be in accordance with the DD Form 254, Department of Defense Contract Security Classification Specification. The prime contract requires contractor to have a Top Secret Facility Clearance (FCL).

3.2.2 Task Order. Specific security requirements for individual task orders will be identified in a separate Performance Work Statement and DD Form 254. Task Orders clearance requirements may range from Secret to Top Secret with SCI Eligibility. Contractors may require access SCI, SAP, NATO, Foreign Government Information, and FP/ACCM material and/or systems. Individuals requiring access to SAP information must have the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP-accessing directives and policies. Task orders providing onsite support will require access to SIPR and NIPR accounts at government facilities. Additional computer system access may be required based on identified task order support The Contractor Team will be authorized to courier classified information up to the “Secret” level in performance of official duties upon approval of and designation by the officially appointed COR and in accordance with approved SOCOM and DoD security procedures. In addition to normal security requirements, the Government may perform an independent security determination to potential contractor personnel both before and during employment under this contract. Authorized uses of polygraph examinations will be conducted in accordance with DOD Directive 5210.48-R.

3.2.3 Classified Material. The Contractor shall ensure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting Government property, and for the security of automated and non-automated management information systems and data are fulfilled. The Contractor’s management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The Government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

3.3 TRANSITION PROCESSES/PLAN. The Contractor shall be required to provide a transition plan to be implemented following contract award. The following details are provided and shall be considered and used in the Contractors transition process:

3.3.1 Phase-In Periods. The Contractor shall develop comprehensive procedures for phasing in Contractor performance to the level required within the time allowed under the terms of this contract starting from time of award (approximately 28 Jan 2013) to 28 Feb 2013. The Contractor shall include the procedures for the Phase-In period of this contract as outlined in Section L of the RFP.

3.3.1.1 Phase-In Period – Contract. The period between contract award and contract commencement will constitute the Contract phase-in period. During the Contract phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this contract. Therefore, the Contractor should be completely established, have all processes/plans in place and ready to begin supporting task order efforts issued by this office by 28 Feb 2013 for effective task order start dates beginning as early as 11 March 2013. The Contractor shall take all actions required for a smooth transition to support total contract operations as proposed and accepted. During the Contract phase-in period, the Contract shall at a minimum: obtain all required certifications and clearances, obtain all required personnel security clearances, and attend post-award meetings as required.

3.3.1.2 Phase-In Period – Task Orders. The period between 1 March 2013 and 29 Feb 2014 will constitute the Task Order phase-in period. During this time the task orders under the current support service contracts or other Human Performance contracts will expire, therefore, the contractor will be required to propose on task orders based on information provided by the Government – both in writing and orally. PWS Attachment 2 provides the Government’s projected timelines for both Initial Operating Capability (FY13) and Full Operating Capability (FY15), and the estimated number of personnel per labor category required at each location. Additionally, Attachment 2 also provides a chart outlining the overall enterprise contract transition plan for when current contract efforts are required to be phased in under this enterprise effort.

4. Government Furnished Property (GFP)/Space The Government anticipates on-site support for this requirement for actions. The Government will provide necessary equipment and materials, and access to necessary networks and systems required to support the activities required under this contract. This includes medical equipment and testing materials to be used in the performance of this contract. The Government will provide furnished multi-use office spaces (workstations, office automation equipment, telephones, and furniture) and supplies at performance locations outlined within the specific task orders. PWS Attachment 2 provides the Government’s anticipated performance locations.

Attachment 1, Personnel Labor Categories with Qualifications Requirements Attachment 2, Task Order Requirements Forecast Listing (2 Tabs)

ATTACHMENT 1

PERFORMANCE WORK STATEMENT (PWS)

United States Special Operations Command (USSOCOM) Preservation of the Force and Family (POTFF)

Resiliency and Human Performance Programs Support Contract

PERSONNEL AND QUALIFICATION LISTING

1.0 PERSONNEL AND MINIMUM SKILL REQUIREMENTS.

Per the Basic Contract PWS, this attachment provides the labor categories and associated functions that the Government requires the contractor personnel to perform under the various task orders that will be issued in support of each of the component commands. In accordance with the DD254 and unless otherwise noted in PWS Attachment 2, all positions are required to have a secret level security clearance at a minimum and in some select instances a top secret (TS) clearances with sensitive compartmented information (SCI) eligibility.

The Contractor shall be responsible for ensuring that all personnel are fully qualified and that all personnel stay abreast of, and remain trained and proficient in, the latest technological and professional developments to ensure continual quality support and credentialing standards. Each Task Order issued under this basic contract will outline the specific personnel required (number, location, etc) based upon the below requirements. All responsibilities, qualifications, and clearances for all task orders issued will be the same as outlined herein and PWS Attachment 2, only the number of personnel and location of performance will change. The specific qualifications for each labor category are outlined herein. Any deviations from these minimum qualification requirements require a waiver or be component specific. Therefore, all waiver requests shall be submitted in writing to the appropriate task order COR.

Waivers shall clearly outline why the standard is necessary to be waived and the impact to the specific unit being supported (if any). Copies of any approved waivers will be provided to the PCOR and KO.

The personnel categories are as follows:

1.1 Reserved

1.2 Data Analyst

1.2.1 Responsibilities

The data analyst contractor shall be proficient at entering, cleaning, and conducting basic data manipulation and analysis. Operating in consultation with POTFF program staff and the government’s POTFF biostatistician, the contractor data analyst will build and disseminate databases and spreadsheets designed to record POTFF related programmatic data. The contractor shall provide consultation and assistance to supported units and POTFF staff to identify opportunities and methods for capturing data relating to POTFF programs and initiatives. The contractor shall prepare reports and presentations that accurately convey data trends and associated analysis as required.

1.2.2 Qualifications

The contractor shall possess a bachelor’s degree in quantitative science, social science or related discipline. The contractor shall be proficient with the suite of Microsoft Office programs, including Word, Excel and Access. The contractor shall have a basic proficiency with commonly used statistical software application (e.g. SPSS, SAS, R).

The contractor shall possess excellent communication skills and shall be highly detail oriented and organized.

1.3 Clinical Psychologist

1.3.1 Responsibilities

The Contractor shall provide the services of Clinical Psychologists for component level POTFF programs and other clinical settings responsibility. Clinical/Counseling Psychologist provides services at a high standard of quality enabling the POTFF to mitigate the effects of high operational tempos and co-occurring individual and family stress.

Performance shall be in accordance with the standards contained in this statement of work and the terms and conditions of the contract. Healthcare services provided shall be of a quality meeting or exceeding current recognized national standards as established by the American Psychological Association (APA), the Joint Commission (JTC), and the American Hospital Association (AHA).

The contractor is responsible for the delineation, design and application of psychological procedures and techniques for patient care, procedural documentation, consultation and organizational development, research, and educational training consistent with DOD and American Psychological Association guidelines. Basic competencies are expected in diagnostic interviewing, behavioral assessment, psychological treatment of DSM-IV diagnoses conditions, and the use of psychological testing/psychodiagnostic testing for the evaluation, diagnosis, and treatment of psychological disorders. Activities include, but are not limited to, the following: Crisis response and follow-up care in the event of unit casualties or other serious incidents; Provision of individual, family, and group psychotherapy, and couples therapy; Use of behavior health measures, symptoms checklists, and psychological/neuropsychological assessment instruments to assist in diagnostic clarification and treatment planning; Maintain accurate and current notes in both the Mental Health records and patient medical records of all patients seen, as appropriate, and produces reports of evaluation and/or treatment, as required; Assist and participate in special event informational seminars;

Psychological evaluations required by military schools and/or programs; Command directed mental health evaluations performed IAW DOD Directive 6490.1; Clinical supervision of para-professional staff, students pursuing an advanced degree in psychology, and unlicensed psychologists.

The contractor will maintain professional license and credentials to practice independently as a clinical psychologist.

They will maintain proficiency through attending continuing education and regular consultations with DoD and other agencies.

1.3.2 Qualifications

The contract psychologist is required to hold a Doctor of Philosophy (Ph.D.) or Psychology Doctor (Psy.D.) degree in clinical or counseling psychology from an APA approved psychology program (or a program acceptable to the Office of the Surgeon General, U.S. Army). Shall have completed an APA approved internship/residency in clinical psychology (or an internship/residency acceptable to the Office of the Surgeon General, U.S. Army). Have and maintain a current license to practice psychology in any one of the 50 states, the District of Columbia, Puerto Rico, or the U.S. Virgin Islands. Have a minimum of one (1) year’s post-doctoral experience within the past five (5) years in the independent practice of psychology in the area of the clinical psychology, preferably in a Government setting such as a Department of Defense (DOD) or Department of Veterans Affairs (VA) MTF. Prior experience working with physicians providing medical psychological services is desired. Demonstrate a working knowledge of professional standards and ethics regarding the delivery of clinical psychology programs. Demonstrate computer literacy sufficient to operate a personal computer utilizing psychological test, word processing, database and spread sheet programs, electronic medical record, and possess basic typing skills sufficient to efficiently produce the psychologist’s own reports and correspondence. All HCPs shall have and maintain current certification in Basic Cardiac Life Support (BCLS) as certified by the American Heart Association. Documentation of such training shall be provided to the COR. The front and back of the BCLS shall be provided to the Credentialing Department.

1.4. Operational Psychologist

1.4.1 Responsibilities

The contractor shall provide technical expertise, guidance, and direct clinical services in the area of operational psychology to special operations forces (SOF). In concert with an existing active duty, Operational Psychologists, or independently if no such active duty psychologist is available, the contractor shall develop, plan and initiate resiliency programs for preventing and treating behavioral health issues to support all aspects of service member readiness and resilience. The contractor shall: conduct, administer, and interpret a full spectrum of psychological assessment tools and consult with command personnel; manage relevant process improvement, program validation, and related research; develop and manage appropriate personnel selection records and filing systems. The contractor shall assume responsibility for management of referrals and disposition of referrals for behavioral health care. The contractor shall provide professional development and awareness education to leadership and SOF personnel as requested. The contractor shall provide crisis response and follow-up care in the event of unit casualties or other serious incidents. The contractor shall function as liaison between unit personnel and base/community helping professionals/agencies. Where required, contractor shall support the assessment and selection of incoming personnel and provide feedback to unit leadership on suitability of personnel to serve within certain military organizations or positions. All deliverables must meet professional standards and guidelines defined by the organization's commander and/or senior Operational Psychologist. The Operational Psychologist will provide technical expertise, consultation, and direct support in the areas of assessment and selection of personnel, operational support, human performance enhancement, and the provision of clinical services to unit members. The contractor shall maintain credentialing requirements in good standing at a local military treatment facility.

1.4.2 Qualifications

The contract psychologist is required to hold a Doctor of Philosophy (Ph.D.) or Psychology Doctor (Psy.D.) degree in clinical or counseling psychology from an APA approved psychology program (or a program acceptable to the Office of the Surgeon General, U.S. Army). Shall have completed an APA approved internship/residency in clinical psychology (or an internship/residency acceptable to the Office of the Surgeon General, U.S. Army). Have and maintain a current license to practice psychology in any one of the 50 states, the District of Columbia, Puerto Rico, or the U.S. Virgin Islands. Have a minimum of two (2) year’s post-doctoral experience within the past five (5) years in the independent practice of psychology in the area of the clinical psychology, preferably in a Government setting such as a Department of Defense (DOD) or Department of Veterans Affairs (VA) MTF. Prior experience working with physicians providing medical psychological services is desired. Demonstrate a working knowledge of professional standards and ethics regarding the delivery of clinical psychology programs. Demonstrate computer literacy sufficient to operate a personal computer utilizing psychological test, word processing, database and spread sheet programs, and possess basic typing skills sufficient to efficiently produce the psychologist’s own reports and correspondence. All HCPs shall have and maintain current certification in Basic Cardiac Life Support (BCLS) as certified by the American Heart Association. Documentation of such training shall be provided to the COR. The front and back of the BCLS shall be provided to the Credentialing Department.

The contractor shall possess the ability to conduct, administer, and interpret the full spectrum of psychological assessment tools and to consult with command personnel. The contractor shall conduct baseline and post-event neuropsychological screening and will collect/analyze data and monitor trends in psychological health as directed.

The contractor shall have the ability to manage relevant process improvement, program validation, and related research is also expected of the contractor. The contractor shall possess a mastery of psychological assessment, behavioral health, behavioral research, and familiarity with organizational effectiveness literature, operational psychology, performance enhancement and training, and industrial/organizational psychology. Contractor may be required to receive and maintain clinical practice privileges. The contractor shall have experience and training in the assessment and treatment of alcohol and substance abuse conditions, domestic violence, child abuse, post-traumatic stress, mood and anxiety conditions, and family/marital issues.

1.4.3 Required Minimum Skills

In addition to required doctoral level training and licensure, all Operational psychologists will have the following specialized training and education that prepare them for their duties. These requirements are waiverable, on a case-by-case basis, by the senior Component Command Operational Psychologist. The contractor shall:

• Prior military and/or SOF experience is desired.

• Have fluent oral and written communication skills in English.

• Have experience and training in personnel assessment and selection with some experience and understanding of SOF personnel selection processes.

• Possess or be willing to obtain SERE orientation and/or certification through the Joint Personnel

Recovery Agency (JPRA).

• Training in critical incident/stress trauma interventions.

• Have post-doctoral training or be willing to obtain training qualifying them as Aerospace Psychologist as demonstrated by completion of USAF and/or USA aviation psychology training (USAFSAM’s Air Force’s Aviation Mishap Intervention and Prevention course and USASAM’s Aeromedical Psychology Training Course). This is a requirement for AFSOC only.

1.5 Psychological/Mental Health Technician

1.5.1 Responsibilities

The contractor shall assist with the management and treatment of outpatient behavioral health activities. The Psychiatric Technician is primarily responsible, under the supervision of a licensed psychiatrist, social worker, psychiatric nurse or psychologist, for providing a wide range of behavioral health interventions from prevention to treatment to individuals and who assigns work by defining objectives, priorities, and deadlines, and provides guidance on assignments that do not have clear precedents. Under the supervision of a credentialed provider, the contractor conducts intakes, assists with care and treatment of psychiatric, drug and alcohol patients, and counsel clients/patients with personal, behavioral or psychological problems. The contractor accomplishes work on a substantially independent basis, performing a full range of standard and nonstandard work assignments and resolving a variety of non-recurring problems encountered on own initiative. Extensive guidelines are available;

however, the contractor must use judgment in locating and selecting the most appropriate guideline for application to the work situation at hand. Unusual matters which may not be specifically covered by policy statements or published regulations shall be referred to supervisor. The contractor shall observe patients to detect behavior patterns and reports observations to licensed behavioral health staff. The contractor leads prescribed individual or group therapy sessions as part of specific therapeutic procedures under the guidance of a licensed mental health professional. As needed, the contractor shall complete initial intake interviews and completed required forms for new patients on behalf of the licensed mental health provider.

Depending on the location and type of assignment, the contractor may be required to perform one or more of the following tasks:

• Populate and maintain a computerized database which will contain the listing of all units within the HQ organization and identify the number of service members assigned to each unit/Directorate in order to compile monthly training statistics.

• Update the Family Advocacy (FAP) and Behavioral Health training database monthly to calculate number of service members per unit who have completed the all required annual training.

• Prepare daily correspondence (i.e., training agendas, meeting agendas, purchase orders, clinical appointments).

• Collect and maintain monthly statistical data for the FAP/Social Work section.

• Prepare and maintain attendance rosters and statistical data for all active duty personnel who attended

Social Work/Behavioral Health overview sessions (i.e. unit briefings and Commander training).

• Prepare and maintain attendance rosters and statistical data for all civilians or

• family members who attend Behavioral Health workshops/classes/seminars.

• Prepare bi-annual update to Social Work/Behavioral Health PowerPoint slide presentation.

• Assists in developing program operating instructions and works with providers, to uncover inefficiencies and makes recommendations for corrective action.

• Makes comparison reviews, to include office time sheets, to ensure program operations are managed within budget.

• Incumbent is responsible for the development and implementation of appointment templates for clinical providers.

• Incumbent also places physical maintenance work orders and maintains hand receipts for physical property and inventory. Ensures proper supply stock levels and reorder as necessary including specialized behavioral health forms and tests.

• Duties also involve assisting or independently gathering data for various presentations such as process improvements initiatives, longitudinal statistical tracking, hospitalizations, and discharges. Manipulates data and present it using off the shelf software applications. Provide information via telephone and in person to the members of the Command, the professional staff, civilian and military personnel in response to inquiries regarding appointments.

• Interfaces frequently with the Command’s family support organizations.

• Maintains competency folders in accordance with program policy.

• Coordinates attendance and agenda at Case Review Committee with military and civilian agencies.

• Coordinates and reserves meeting location, verifies attendance and prepares current and tentative following weeks agenda.

• Prepares open and closed case reports for required special handling of outpatient medical records in accordance with regulations.

• Orders and annotates case reviews in outpatient medical records

• Maintains a resource library for use by professional staff and customers. Library materials are selected with the intent of providing knowledge, ideas and support to practitioners in the fields of education, clinical social work and family studies.

• The library also provides services to families desiring information on healthy family life and parenting skills.

• Makes recommendations to users of the resource library on materials that best meet their needs. Catalogs library items, conducts inventory, displays library materials, checks materials out/in and retrieves overdue materials.

1.5.2 Qualifications

The contractor shall possess an associate degree or commensurate level of training for a psychiatric technician or mental health program assistant. Education requirement may be met by military or comparable training. If military trained, the individual’s specialty must be as a mental health technician / specialist. All psychiatric technicians’ training includes a sound foundation / basis to psychology and/or social work and they are well prepared for the types of individuals and potential illnesses that they will likely deal with. This training will also address the basics of conflict management and how to de-escalate crisis situations and individuals who are agitated, violent or potentially violent and / or suicidal. The contractor shall have no less than 3 years experience as a psychiatric technician.

1.5.3 Required Minimum Skills

The contractor shall be trained to intervene and, when required, to restrain violent or potentially violent or suicidal patients by verbal or physical means as required.

1.6 Licensed Clinical Social Worker (LCSW)

1.6.1 Responsibilities

The contractor shall function within an operational unit, as a Behavioral Health Care Provider. The contractor shall attend and participate in meetings during normal duty hours, professional staff conferences and other appropriate professional activities such as, but not limited to the following: quality improvement meetings, professional staff meetings, commander's staff meetings, and other meetings required by applicable regulations or as directed by the unit…