GTL Protest Exhibit 54

EXHIBIT 54

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Offeror Questions & Answers

Draft

RFP Number: 46700-GDC0000609 RFP Title: Inmate Telephone Service

Requesting State Entity: Georgia Department of Corrections Date: July 16, 2013

Issuing Officer: Janet Pytelewski RFP Initially Posted to Internet: See GPR eMail Address: 29TUjanet.pytelewski@doas.ga.govU29T Telephone: 404-656-5361

The purpose of this document is to receive and provide answers to Offeror questions.

Note: This document is intended for informational purposes only. Any changes to the RFP must occur through a published addendum (or through publication of a new version of the RFP in Team Georgia Marketplace). If multiple Q & A documents are posted, the most recent Q & A shall govern in the event of a conflict.

QUESTIONS AND ANSWERS

Referenced RFP

Question # Questions Answers

General

Given the size and scope of this event, please consider extending the current due date by a period two weeks. This will allow vendors additional time to prepare a quality response and financial offer.

Per RFP Addendum 03, GDC has extended the response due date to Thursday, September 19, 2013 @ 1:00 pm EDT. This change has been posted on the Georgia Procurement Registry.

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Question #

Questions Answers

General

Based on the complexity of this proposal and the number of outstanding questions and requests for clarification (both in the Q&A submittal and at the Bidders' Conference), the due date of August 20th will not afford bidders an opportunity to complete a comprehensive bidding analysis and business case preparation. The answers by GDC may well have significant impact on bidder’s solution, and, as such, will take time to design and develop an appropriate solution.

We request that GDC consider an immediate announcement / amendment (rather than waiting on the planned return date of answers to the Q&A (currently set for 8/13)) to extend the RFP response due date to September 30, to allow GDC adequate time to develop answers to questions and to allow bidders adequate time to incorporate GDC answers into solution design and implementation plans?

Per RFP Addendum 03, GDC has extended the response due date to Thursday, September 19, 2013 @ 1:00 pm EDT. This change has been posted on the Georgia Procurement Registry.

General

Does submission of a D&B report act as a replacement for audited financials…please confirm your statement that a submission of a D&B report replaces any requirement for audited financials?

The D&B Supplier Qualifier Report (SQR) does not necessarily replace the requirement for financials. Audited financial statements may be required if this information is not contained in the SQR as provided by D&B.

General Please confirm the current commission percentage of 59.5% or is it 60%?

The current commission rate is 60%.

General Will vendors get a copy of the Prebid notes as taken by the court reporter last Thursday August 1P st P?

Yes, a copy of the prebid notes as taken by the court reporter at the August 1, 2013 Offerors’ Conference has been posted to Team Georgia Marketplace and is available for viewing and downloading.

General There are several requirements in the Attachments that are not shaded but request

Should a requirement request a more detailed response, Contractor shall provide the detailed response within the

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Questions Answers a detailed response. Please confirm that the vendor can provide a detailed response in these cases in the "Contractor's Response" box in addition to “Read, agree and will comply.” For example:

SECTION J

1.11.4 Contractor shall indicate the number of

times the ITS plays the call acceptance information to the called party and whether the called party may interrupt the prompts by selecting a digit on the keypad. Contractor shall provide a script of the call acceptance information provided to the called party.

1.15 Contractor shall provide information on

any security configurations available within the ITS to prevent fraud relative to automated phone trees (e.g. inmates pressing digits and getting to a live operator, etc.).

1.25 The ITS user application shall allow the

following search criteria and filters to be applied to the CDR queries:

1.25.25 Custom Search

Section I , 3.5

“Contractor’s Response” box in addition to “Read, agree and will comply”.

Shaded requirements indicate that Contractor may provide information / visual aids outside of the “Contractor’s Response” box either within the corresponding Attachment or within a separate comprehensive document that contains all explanations for those shaded requirements. Please be sure number your responses for the shaded requirements such that GDC readily understands the attachment and section reference.

General

The instructions for Attachments include the statement "If Contractor is in full compliance with the section or numbered item, Contractor’s response shall be, “Read, agree and will comply.” Otherwise, Contractor’s response shall be, “Read and do not comply” and shall include a detailed explanation of

If the Contractor is in full compliance with the requirement statement, the Contractor needs to indicate its compliance by entering “Read, agree and will comply” in the “Contractor’s Response” Box.

If Contractor can comply with the requirement with minor deviation or modification, then Contractor may enter “Read, agree and will comply” with a short phrase indicating how.

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Questions Answers non-compliance." Ms. Pytelewski stated in July 22 webinar that other responses such as "Read, agree and will comply if abc..." or "Read, agree, and will comply with xwy..."

followed with the explanation.

Please confirm if such response format will be accepted.

If a Contractor cannot comply, then Contractor needs to enter “Read and do not comply” plus an explanation of the non-compliance.

General Since the questions are not due until August 13P th P and the answers can greatly impact offerings, will the state issue a new due date of September 20 P th P, 2013

Per RFP Addendum 03, GDC has extended the response due date to Thursday, September 19, 2013 @ 1:00 pm EDT. This change has been posted on the Georgia Procurement Registry.

General

In the event the web site is down or speed is slow on the eventual due date, upon notice of the responder of such event to the state, will the responder have additional time to file their response?

In the event that the Team Georgia Marketplace website is down, the Issuing Officer will provide additional time for Offerors to upload their responses.

In the event the web site speed is slow, DOAS will investigate the issue and validate the problem is with the TGM application.

This Issuing Officer will then determine the most appropriate course of action.

General Who will be responsible for patching the walls for the replacement of phones to the requested inmate phones?

The awarded Contractor shall be responsible. GDC facilities will provide paint for necessary repairs to the impacted areas.

General Does GDC want to expand the number of telephones at its facilities?

An Offeror’s response should reflect the number of phones as documented in Attachment B, Facility Specifications.

General Who is responsible for the cosmetic repairs/changes to the walls when GDC facilities are transitioned to a mini telephone?

The awarded Offeror will be responsible for wall repairs. GDC facilities will provide appropriate paint.

General Can GDC provide a list of the services JPay provides via the kiosks? Can GDC provide the number of locations the JPay kiosks is being piloted?

Currently there are 56 kiosks installed and active in Georgia and 3 kiosks that are inactive. The break down per facility is:

Arrendale: 19 Emanuel: 11 Pulaski: 18

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Questions Answers

West Central: 4 Whitworth: 7

Trial services include:

- eMessages (like email)

- Videograms (45 – 60 sec clips; incoming from family)

- Video visitation

- Purchasing of JP4 player and music

General

In the body of the RFP, you talked about combining the mandatory scored questions into a comprehensive document. Is your expectation then that is a single uploaded document?

Our expectation is to have a separate comprehensive document for those highlighted requirement questions which require additional details/explanation.

General

If there are questions intermingled where one is read, agreed and comply, and the next question is a more expansive answer, do you want us to follow the same format as the sequence of the questions?

For all questions on Attachments H through Q, the Offeror needs to indicate if they have read, agreed and will comply with the requirement. If GDC expects an expansive answer on selected questions (as shaded), please enter your detailed answer either at the bottom of the Word document or please attach a single comprehensive document (such as a Word file) that provides your details on all shaded requirements. Be sure you indicate the attachment and section/question number by your answer and place them in sequential order.

General Why does GDC want to move to the mini telephone set?

The mini telephone set requires a smaller “footprint.” Current GDC experience with the larger telephone set shows inmates use as an area to conceal contraband.

General Will GDC consider the use of some type of metal adapter over the face plate to alleviate cosmetic repair work?

GDC is willing to consider the use of a metal adapter or other product (designed for use in a prison environment - must be hardened, without sharp edges, etc.) to alleviate cosmetic work.

GDC will need to approve the use of an alternative product in its facilities prior to installation.

General Will GDC provide facility diagrams for each prison?

For security reasons, GDC will not provide diagrams for each facility.

General Can telephones be relocated within the housing units?

Offerors’ response should assume the continued utilization of current locations. GDC does reserve the right to relocate telephones.

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Questions Answers

General Does GDC want to receive the responses in the format that you have displayed in the

RFP?

Yes.

General

On the technical requirements attachments, could you elaborate on your expectations when a requirement says you prefer something as opposed to the “contractor shall”?

The statement which starts “Contractor shall” defines a must in terms of performance. If a requirement states a preferred way of doing something, then GDC is will to consider a Contractor’s best practice.

Attachment A, eRFP

What will be the weighting factors of the mandatory requirements?

The mandatory requirements contained in Attachment F are Yes/No questions. A Pass/Fail evaluation is conducted on all mandatory requirements to identify those Offerors which are responsive and responsible. The mandatory questions are not weighted.

Attachment A – Item 1.1

Purpose of Procurement states that GDC wants international collect service.

Consistent with the mandatory rates as provided by the GDC within this eRFP, please confirm that the GDC understands that international calling will only be available via the inmate paid debit calling option.

Contractors shall indicate if they have the capability to provide international collect calling service in addition to international debit calling service. International collect calling rates are traditionally set by the international collect service provider and therefore not included in Attachment P – Calling Rates, Fees and Monthly Statistics.

Item 1.1

Purpose of Procurement provides notice in the final paragraph that Praeses LLC has been contracted to “support this procurement event and the management of its day-to-day operation of the Inmate Telephone Service as provided by the selected supplier”.

Please clarify specifically what role Praeses will have, if any, in the evaluation of vendor responses and final vendor selection.

Please provide specific detail as to the involvement of Praeses in the resulting

As a result of GDC’s RFP# ES-RFP-46700-373, Praeses was awarded a management/consulting contract which includes acting on the behalf of GDC in communicating with existing and/or future Inmate Telephone Service providers. A copy of GDC’s scope of services with Praeses has been uploaded into Team Georgia Marketplace. Please see the informational document, GDC – Praeses Scope of Services.

On or before September 5, 2013, a copy of the GDC-Praeses contract will be uploaded into TGM for informational purposes.

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Questions Answers contract i.e.… will Praeses have full time in-state personnel to perform the “management of the day-to-day operation”. If yes, how many and where will they be located so that vendors can plan staffing accordingly?

Please confirm that the Vendor will not have any responsibility for payment of Praeses fees.

Attachment A, 1.1;

Attachment F, M10

Can GDC clarify the role of the Praeses, LLC:

-Will they be signing a non-disclosure agreement regarding bidding information and operational details from the selected vendor?

-Will they be prohibited from having conflicts of interest?

-What does "support…the management" mean -- will they have any management role themselves?

-Will the contractor be required to provide special reports for them?

As a result of GDC’s RFP# ES-RFP-46700-373, Praeses was awarded a management/consulting contract which includes acting on the behalf of GDC in communicating with existing and/or future Inmate Telephone Service providers. A copy of GDC’s scope of services with Praeses has been uploaded into Team Georgia Marketplace. Please see the informational document, GDC – Praeses Scope of Services. On or before September 5, 2013, a copy of the GDC-Praeses contract will be uploaded into TGM for informational purposes.

Praeses is required to provide independent and objective inmate telephone and technology service management, without any allegiance or obligation to any entity in business for the purpose of providing telecommunications services, telecommunication equipment, inmate technology services or technology equipment.

Reporting requirements have been defined in Attachment O.

Attachment A, 1.2

Electronic Signature: Can we assume GDC means a scanned copy of an actual signature, or are you requiring an encrypted digital signature such as used in e-commerce?

This eRFP is being conducted pursuant to the Georgia Electronic Records and Signature act. Offerors will acknowledge their eRFP certification electronically via Bid Factor # 8 Proposal Certification. A scanned copy of an actual signature is not needed.

Attachment A, 1.2

What role will Praeses play in the evaluation of the RFP responses?

Praeses will not be scoring the Offerors’ responses to the RFP.

Additional information regarding Praeses’ role can be found in

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Questions Answers the GDC Scope of Services document from RFP# ES-RFP- 46700-373, which is available via Team Georgia Marketplace.

Attachment A, 1.2

The statement on eRFP Certification seems to contradict itself. The language suggests “… use of competitive sealed bidding will not be practicable or advantageous to the State of Georgia in completing the acquisition of this eRFP. Thus, competitive sealed proposals will be submitted in response to this eRFP."

Can GDC please clarify?

The statement on the “…the use of competitive sealed bidding” is in reference to the State’s Request for Quote (RFQ) process.

Since GDC is acquiring an inmate telephone service solution, it more practical and advantageous to use the State’s competitive sealed proposal solicitation process or Request for Proposal (RFP) process.

Item 1.7

Due to the size and scope of this project a significant amount of capital investment will be required. Please consider allowing for a five (5) year base term contract with the option to review for two (2) additional one (1) year terms. This will allow vendors additional time to amortize the expense and will result in more favorable financial offer(s) to the GDC.

GDC has reconsidered its contract term. Section 1.7 will be revised to read “The initial term of the contract is for three (3) calendar years from the execution date of the contract. The State Entity (GDC) shall have four (4) one (1) year options to renew, which options shall be exercisable at the sole discretion of the State Entity.

Attachment A, 1.7

Given the amount of capital and the time associated with the scope of this contract as well as the sheer size of Georgia, would GDC consider looking at a five (year) plus two (one year renewals)?

GDC has reconsidered its contract term. Section 1.7 will be revised to read “The initial term of the contract is for three (3) calendar years from the execution date of the contract. The State Entity (GDC) shall have four (4) one (1) year options to renew, which options shall be exercisable at the sole discretion of the State Entity.

Attachment A, 2.2.6

If TGM is down, not working properly, or operating so slowly as to be nearly non-responsive, and the bidder is attempting to upload sufficiently in advance, such as the day prior to the submission due day, will DOAS have the option to extend the due date/time?

In the event that the Team Georgia Marketplace website is down, the Issuing Officer will provide for additional time for Offerors to upload their responses.

In the event the web site speed is slow, DOAS will investigate the issue and validate if the problem is with the TGM application. This Issuing Officer will then determine the most appropriate course of action.

Item 6.3.2

Please clarify how the 8% factor would be applied to vendor cost proposals in the event that the Vendor utilizes a GEPS sub-

The 8% factor is only applicable if GEPS is the prime Contractor, i.e., submitting a response to this RFP.

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Questions Answers contractor or does this factor only apply if the prime contractor is a GEPS?

Attachment A, 6.6.4

How will the negotiation process factor into the final scoring, ranking and selection of the offers? Will scores tabulated prior to the negotiation phase be re-calculated after the negotiation phase ultimately used to select the winner?

After the GDC evaluation team has scored the suppliers’ proposals, DOAS on behalf of GDC may elect to enter into one or more rounds of negotiations with one or more of the elevated suppliers (Offerors). The supplier will have the opportunity to submit revisions to its technical or cost proposals. The evaluation team will use the same criteria as used to evaluate the initial responses to re-score/re-calculate the revised submission. A contract will be awarded to the Offeror with the highest combined score with whom GDC can reach agreement on contract terms and conditions.

Attachment A page

vs. Attachment L

1.9

In Attachement A, it states, GDC plans to allow collect, debit, and traditional pre-paid collect to all “unbillable numbers”.

Attachment L states that cell phone without wireless contrcts will be unable to set up an account. Is it the intent of the state to have the responder to follow the terms in Attachment L?

GDC’s intention is to allow traditionally unbillable telephone numbers to set up pre-paid collect accounts. However, Contractor shall also have the capability to verify contracted cell phones versus non-contract /pre-paid cell phones (burner phones) to prevent pre-paid collect accounts for non-contract / pre-paid cell phones.

Attachment A There are some Georgia procurement laws that prohibit multi-year contracts. Can we assume that has been overwritten relative to that procurement process?

GDC’s Inmate Telephone Service project does not depend on appropriations from the Georgia General Assembly. Therefore, the initial term can be longer than one year.

Attachment A Will the contract be with the Georgia Department of Corrections or with the Department of Administrative Services?

The contract will be signed by the Georgia Department of Corrections.

Attachment A How do you intend to address additional scored responses when they are listed as or when they are identified as non-mandatory?

An Offeror’s response on additional scored questions as found in Attachment Q are evaluated and awarded points. However, Offerors are not required to submit a response to the additional scored questions. However, we do encourage Offerors to provide answers since the awarded points are included in an Offeror’s technical score.

Attachment A With regards to the top 3 that may get elevated, are their cost proposals or technical

No. The GDC evaluation team will have the opportunity to re-score selected questions as identified, reviewed and

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Questions Answers proposals scores considered equal again once they are elevated?

documented via the Offeror’s oral presentation.

Attachment B

Can GDC clarify if the number of portable and cordless telephones is included in the column "Number of Telephones" or if the two columns added together represent the total number of phones at each facility?

The column “Number of Telephones” in Attachment B – Facility Specifications represents the total number of telephones, including roll around and portable telephones, at each of the Facilities.

Attachment B Can you define the “Facility Design Group” designations (A, B, C, D, E, Stand Alone) and indicate the significance, if any, for the ITS procurement?

The Facility Design Group is to assist Contractors in understanding the layout of the Facilities where possible. All Facilities within the specified Facility Design Group are of similar age, layout/design, and/or construction, but may not be identical.

Attachment B Is phone availability set statewide or by facility?

Inmate telephones are generally available for use at all of the GDC facilities during the hours of 4:30 pm to 11:30 pm Monday through Thursday, 8:00 am to 1:00 am on Friday, and extended hours on weekends and holidays. Telephone availability may vary at each of the facilities and change at the discretion of GDC and each facility’s warden.

Attachment B Is maximum call time set statewide or by facility?

Maximum call length of 15 minutes is a statewide requirement.

Attachment C – General Question

Please confirm that the GDC will only allow manufacture/owners of Inmate Telephone Platforms i.e.. Securus, Global Tel*Link, ICS and Telmate to submit only one response to this eRFP as a Prime or Subcontractor and will not allow for multiple bids.

An Offeror can submit only one (1) response to this RFP. The Offeror that submits a response to this RFP would be considered the “Prime Contractor.”

Please clarify if the information required within this document applies to the Prime Contractor only.

The information within this document refers the Offeror submitting the RFP response. An Offeror that submits a response to this RFP would be considered the Prime Contractor.

Question 4

Please confirm that the GDC does not require the use of a minority owned business. If however minority owned business are utilized by the vendor will additional points be

Confirmed – GDC does not require the use of minority-owned business as part of an Offeror’s proposal.

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Questions Answers awarded? If yes, how many points?

Attachment C Attachment C requests supplier’s authorized person’s name? Does this have to be someone from a legalistic perspective?

The authorized person’s name as requested on the Supplier General Information Worksheet should be the contact person for the Offeror’s proposal. They should be able to respond to any GDC request for clarification regarding Offeror’s proposal.

Attachment D –

Please clarify the requirement of the Vendor to provide tax information for “Affiliates”.

Please define Affiliate for purposes of this requirement.

41TT41Two companies are affiliated when one owns less than a majority of the voting stock of the other, or when both are subsidiaries of a third company.

Attachment E With regards to the E-Verify requirement, what if an Offeror is not fully identified in terms of subcontractors?

The awarded Offeror will need to submit the Immigration and Security form to GDC prior to using a services subcontractor in support of GDC’s Inmate Telephone Service project.

Attachment E Could the State distinguish the definition between a subcontractor and a vendor?

For the purposes of when to submit the Immigration and Security form to GDC, the State does not distinguish between the two. The awarded Offeror will need to submit the Immigration and Security form to GDC prior to using a subcontractor’s or vendor’s services in support of GDC’s Inmate Telephone Service project.

Attachment E With regards to the E-Verify requirement, how does the State define a product? Can a service be defined as a product?

Per the terms of the 13-10-91, any contractor seeking to enter into a contract for physical services with a public employer must submit the Immigration and Security form. What a service is will depend on the specific facts of the situation, but the most prudent course of action would be to obtain the affidavit.

Attachment F – Items M-1 and M-2

Please confirm that the requirements as noted within M-1 and M-2 of this attachment apply to the Prime Contractor and that the Prime Contractor cannot rely on its subcontractor to meet these requirements.

GDC will evaluate the depth, duration and experience of the “bid” team (Prime Contractor and subcontractors).

Attachment F – Item M-2

Please consider adding that the Inmate Telephone System as well as the supporting back office facilities to be installed, have the capability, capacity and proven history to support a customer similar in scope as the

No changes will be made to Mandatory Question M-2.

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Questions Answers

GDC’s as listed.

Attachment F M2

“Contractor must be capable of providing inmate telephone service to a customer with a similar scope as GDC's with 65 facilities that house over 60,000 inmates and have the capability to process over 180,000 calls and over 2,000,000 total minutes per month. Please confirm this statement is applicable to your company.”

Will the state require that the Contractor be the PRIME CONTRACTOR for the customers of similar Scope as GDC’s?

No. GDC will evaluate the depth, duration and experience of the “bid” team (Prime Contractor and subcontractors).

Attachment F – M4

M4 concerns the capability of the Contractor to provide raw call detail records, and states “Contractor must detail the frequency and method Contractor proposed to submit raw call detail records and billing files.” However, the “Upload Attchts with Additional Information?” column has a “No” in it.

Would GDC clarify if additional information is required for Question M4, or should the Contractor respond to this requirement in another Attachment?

For all Mandatory Questions including M4, Offeror does not need to upload additional attachments. Offeror should answer Yes or No based on the applicability of the statement.

Raw call detail records (CDRs) and billing files are addressed in Attachment O, 5.5 & 5.7 of the eRFP. Contractor may address the frequency and method Contractor proposes to submit the raw CDRs and billing files within its response to Attachment O.

Attachment F, M7

Can GDC provide a copy, or at least a summary, of GDC' "security requirements"?

Security requirements as identified in GDC’s Standard Operating Procedures have been uploaded for review. Please see document entitled “GDC SOP Security Requirements” in Team Georgia Marketplace.

Attachment F, M12 If providing 3 audited statement, should the additional attachments box be marked “yes”?

Currently it is marked “no.” Please Review

UIf neededU, GDC will ask the Offeror to submit audited financial statements.

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Questions Answers

Attachment G, 1.3

Can we assume that GDC's phrase, "providing software" is not intended to indicate that the ITS Contractor is furnishing software licenses to GDC, but is utilizing software itself to carry out the requirements of the Contract, and is simply providing GDC with access, as required?

Yes, this is correct. GDC understands Contractors will not be providing software licenses to GDC.

Attachment G – Item 1.4

In order to determine the true applicability of the vendor references provided, it is important to determine if the referenced accounts are using the same inmate telephone systems being proposed.

Therefore, we recommend that in addition to the basic contract data requested within item 1.4, the GDC also require that the vendor disclose the current inmate telephone system installed under each of their provided references and the subcontractor, if applicable, that is providing the installed inmate telephone system.

No changes will be made to Mandatory Scored Question 1.4 in Attachment G.

Attachment G – Item 1.4

Please clarify that the references to be provided should be that of the Vendor/Prime Contractor and not that of any sub-contractor that may be utilized to provide the actual inmate telephone service to be installed.

The references provided should be that of the Offeror who is submitting the bid.

Attachment G – 1.4

Would GDC please confirm that the three (3) customer reference required is for contracts served by Contractor as a prime contractor, and that subcontractors' references are not acceptable?

The references provided should be that of the Offeror who is submitting the bid.

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Questions Answers

Attachment H – Item 1.2

Please clarify the statement “without limitation”, as there are clearly significant limitations placed on the inmate’s calling ability such as time limits, calling lists etc…

The section refers to the processing of various call types and GDC requires the Contractor to have the capability to provide all of the call types identified. Limitations relative to inmate calling abilities such as time limits, calling lists, etc. are included throughout the eRFP and are specific to other processes and requirements.

Consistent with the rates requested within the eRFP, please confirm that the GDC understands international calling will be processed via inmate paid debit only.

Contractors shall indicate if they have the capability to provide international collect calling service in addition to international debit calling service. International collect calling rates are traditionally set by the international collect service provider and therefore not included in Attachment P – Calling Rates, Fees and Monthly Statistics.

If the GDC is currently allowing “Free Calls”, please provide the number of free calls currently placed by facility for the previous 12 months. This information is necessary to calculate the amount of bandwidth to allow for the appropriate level of inmate system access.

Free call telephone numbers and reports are not available at this time; however, the frequency of free calls at the GDC Facilities is anticipated to be very minimal.

Attachment H, 1.2 Attachment P, Future Calling

Rates

International Call Rates -- would the state consider an international call rate for each individual country or identify which countries international calling will be allowed?

The standard future fixed rate may not cover calling costs to all international locations.

Contractor should provide a response based on the calling rates provided within this eRFP. Please note that the Future Calling Rates table contained in Attachment P will be updated on or before September 5, 2013.

Attachment H, 1.3 & Attachment G 1.6

Requirement H 1.3 states "GDC plans to allow collect, debit, and traditional pre-paid collect to all unbillable numbers including the verification of contract wireless accounts."

However requirement G 1.6 states “GDC is interested in prepaid cell phone prevention..."

- These requirements seem to contradict each other.

The eRFP requires allowing collect, debit, and traditional pre-paid collect calls to all unbillable numbers. Additionally, the eRFP requires the Contractor to prevent pre-paid collect accounts from being setup on telephone numbers associated with non-contract / pre-paid cell phones (burner cell phones).

Only telephone numbers associated with contracted wireless accounts are allowed to set up pre-paid collect accounts.

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Questions Answers

Can GDC please clarify the contradictions?

Attachment I Please confirm installation to be completed 90 days from effective date of contract being executed.

The eRFP requires a U60 Uday installation period for the “initial installations” phase. GDC shall deem the start date for the 60 day period of the “initial installations” phase to be the date when GDC approves Contractor’s implementation plan following contract award. A revised Attachment I has been uploaded into

TGM.

Attachment I Will GDC consider extending the initial installation timeframe to 90 days?

The eRFP requires a 60 day installation period for the “initial installations” phase. GDC shall deem the start date for the 60 day period of the “initial installations” phase to be the date when GDC approves Contractor’s implementation plan following contract award. A revised Attachment I has been uploaded into

TGM.

Attachment I Would GDC be open to changing its installation sequence such that a Contractor can handle both the inmate telephones and the coin payphones at the same time?

If Contractor can still meet the required 60 day timeframe for the “initial installations” while altering the sequence, GDC would be open to altering the sequence of installations

Attachment I, 1.2

Requirement indicates 'Contractor’s ITS shall not be configured to reside on or use GDC’s network". The on-site visits identified many instances where present ITS did utilize existing building distribution telephone cables jointly with GDC.

Does this joint sharing of existing cable facilities violate the requirement and suggest GDC wants all such cases corrected with the installation of the new ITS?

If yes - can GDC provide a detailed inventory of the locations along with necessary cabling requirements to determine anticipated cost implications?

Contractor is allowed to utilize the existing cabling as specified by Attachment I, Section 3.2 but must ensure the ITS is not configured to reside on GDC’s network. Utilizing the existing cabling does not violate this requirement.

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Attachment I, 1.3

What is the definition of ‘initial’? See “Initial installations must be completed….”

The term “initial installations” refers to the Facilities identified in Attachment I, 1.3.1 which includes the state prisons, detention facilities, etc. The “second phase” of the installations is identified in Attachment I, 1.3.2 and includes the transition from payphones to an ITS for the transition centers.

Attachment I, 1.3, 1.31, 1.3.2

The requirements suggest a 60 day time frame with an order for initial and secondary installations that suggests a sequence of State Prisons, then Detention Facilities, treatment facilities and then public pay phones.

This sequence does not reflect an optimum use of resource scheduling and sequencing.

Would the state consider altering the sequence to allow installation of all phones in each geographic location at the same time?

Would the state consider extending the time frame from 60 to 120 days? For 60 + diverse sites, ordering telecommunications circuits and a large capital expenditure requirement (which should be supported by competitive bidding) a 60 day time frame is insufficient to complete an adequate installation?

The installation phase approach prioritizes the installations for all state prisons, detention facilities, etc. to be completed first while ensuring a priority would not be placed on the transition of payphones to the ITS at the transition centers. If Contractor can still meet the required 60 day timeframe for the “initial installations” while altering the sequence, GDC would be open to altering the sequence of installations. Contractor’s implementation plan shall clearly specify how Contractor plans to meet the 60 day timeframe for “initial installations.”

Attachment I, 2.4

Requirement indicates 'Contractor shall provide carts, dollies or other portable mechanisms, as requested by GDC, to allow ease of transporting inmate telephones between multiple floors.'

Can GDC provide an inventory/count of carts, dollies or other portable mechanisms require by site?

GDC will require the following inventory of cart phones.

Facility Name Number of

Cart Phones requested

Arrendale State Prison 5 Augusta State Medical Prison 10

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Autry State Prison 4 Bleckley Probation Detention Center 1 Calhoun State Prison 2 Central State Prison 2 Dooly State Prison 2 Emanuel Probation Detention Center 1 Georgia Diagnostic and Classification State Prison 6

Georgia State Prison 15 Hays State Prison 20 Jenkins Correctional Facility 3 Johnson State Prison 2 Long Unit 1 Macon State Prison 2 Montgomery State Prison 1 Pulaski State Prison 2 Riverbend Correctional Facility 4 Rogers State Prison 2 Smith State Prison 3 Telfair State Prison 6 Ware State Prison 5 Washington State Prison 2 Wheeler Correctional Facility 2 Whitworth Women's Facility 2 Wilcox State Prison 2

Attachment I, 2.8

To assist bidders with pricing estimates, can GDC provide an estimate as to the number of additional phones it feels may be required, particularly given the liquidated damages that could result if stocking levels are not

Contractor shall submit a response to this eRFP based on the number of telephones currently installed at the Facilities provided in Attachment B- Facility Specifications. GDC does not anticipate installing additional telephones at this time.

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Attachment I, 3.2

Requirement indicates "... Exposed wiring is not permitted. The use of external conduit shall be approved by GDC with each installation…" During on-site visits exposed cabling was evident at several locations.

Does the GDC expect the winning vendor to place new conduit, pull in and splice up new cables in order to eliminate all existing exposed wiring?

If yes, can GDC provide a detailed inventory of the locations along with necessary cabling requirements to determine anticipated cost implications?

Contractor shall work with GDC and the Facilities to address and correct all exposed wiring at the Facilities. GDC provided a list of Facilities with known wiring issues in the eRFP. To date, these are the only Facilities with known wiring issues; however, during the installation process Contractor may identify additional wiring issues which Contractor should resolve within reason.

Attachment l, 1.14 What is the statute of Georgia Unclaimed Proprty Law that the responder must adhere to?

Additional information will be forthcoming.

Attachment I, 3.6 Is there a specification for "adequate" surge and lightning protection?

It is Contractor’s responsibility to install appropriate surge and lightning protection to ensure the ITS and all lines are not impacted/affected causing a loss of service in the event of lighting or power surge events.

Attachment I, 3.6

Requirement indicates "Contractor shall provide, install, maintain, replace and upgrade adequate surge and lightning protection equipment on all lines used for the

ITS."

Does this requirement suggest all surge and lightning protection must be replaced and upgraded at the time of the new ITS installation?

Yes, Contractor should be prepared to replace / upgrade all surge and lightning protection equipment.

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If yes, can the GDC provide details on requirements relative to the shared cabling that provides internal circuits on same equipment as ITS system?

Attachment I, 4.7 What can the contractor expect in terms of the average window of access time for upgrades, etc.?

Contractor should work with GDC’s Designated Agent and each specific Facility to determine the best time to schedule upgrades so the process has the least amount of impact on the Facility’s day-to-day functions. Typically, the best time for Contractor to perform any work on the ITS would be between the hours of 6:00 am and 4:00 pm Monday through Friday.

Attachment J

If the RFP requirement does not require or request a visual aid, picture, graphic, etc., would GDC prefer we don’t include visual aid, picture, graphics, etc in our response?

Contractor should only provide attachments as required in the eRFP.

Attachment J, 1.17 Attachment L, 1.2

Can GDC explain the difference in the family plans identified in Attachment J and Attachment L? Are these the same concept?

Yes, these are the same concepts.

Attachment J – Item 1.19

Consistent with the rates requested within the eRFP, please confirm that the GDC understands international calling will be processed via inmate paid debit only.

Contractors shall indicate if they have the capability to provide international collect calling service in addition to international debit calling service. International collect calling rates are traditionally set by the international collect service provider and therefore not included in Attachment P – Calling Rates, Fees and Monthly Statistics.

Attachment J – 1.19

Attachment L – 1.2 Attachment P - 1

Attachment J and Attachment L require international collect and international pre-paid and debit calling respectively. The Future Calling Rates Table in Attachment P has Debit rates for Mexico and all other international calls, but no rates for prepaid or collect. Would GDC provide the rates for prepaid and collect rates in addition to debit?

International collect calling rates are traditionally set by the international collect service provider and therefore not included in Attachment P – Calling Rates, Fees and Monthly Statistics.

Attachment J – 1.23

Attachment L – 1.10

These two items discuss “family plans”.

Would GDC confirm that these reference the same concept; if not, would GDC provide clarification on the differences between the items in Attachment J and L?

Yes, both Sections Attachment J, 1.23 and Attachment L 1.10 reference the same concept.

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Attachment J, 1.25

Regarding the CDR search criteria, please define the meaning of the following:

1.25.3 "Record Identifier" and

1.25.16 "Recording Type"

Record Identifier: each call/record within the inmate telephone system should have a unique identifier allowing the system user to easily search for and retrieve a specific call/record.

Recording Type: provides the capability to retrieve records for calls that were recorded versus privileged/non-recorded.

Attachment J, 3.1

Will GDC consider changing the language in Attachment J. 3.1 to read as follows?

GDC requires Contractor’s ITS to include voice biometric technology. Such voice biometric technology shall include (both initial voice verification and automatic continuous identification) Contractor must provide an overview of the technology and detail the enrollment process.

No changes will be made to Mandatory Scored Question 3.1 in Attachment J. Contractor can identify the continuous voice identification features and functionalities in Attachment Q, 1.1

Note: Additional details along with this question were submitted. The entire submission has been inserted at the end of this Questions & Answers document as Appendix A.

Attachment J, 3.2 & Attachment L, 1.6

Attachment J - 3.2 This feature must be an integrated part of the ITS and must include analytical tools and reporting.

Would GDC consider adding the latest advanced voice biometric link analysis tool to this requirement? The theft and extortion of inmate Debit funds by other inmates occurs far too frequently in jail and prisons. With continuous voice identification technology, theft and extortion of other inmate funds can be automatically identified. Would the GDC consider amending its requirement in Attachment L – 1.6 below to include the requirement of continuous voice identification technology to help secure inmate debit funds.

No changes will be made to Mandatory Scored Questions 3.2 in Attachment J and 1.6 in Attachment L. The advanced voice biometric link analysis tool should be added to Additional Technology in Attachment Q, 1.1.

Note: Additional details along with this question were submitted. The entire submission has been inserted at the end of this Questions & Answers document as Appendix A.

Attachment J – Item 4.8

Given that remote call forwarding is expressly forbidden as defined on page 63 of the State of Georgia Department of Corrections Inmate Handbook, please require that remote call forwarding be made a mandatory feature and

GDC will not amend this section to require Contractors to provide 2 references for remote call forwarding during this eRFP process.

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Questions Answers that vendors provide 2 references where the solution has been functional for 1 year as has been required for other features required within this e-RFP.

Attachment K, 2.1.2 Can you provide the specifications of GDC's Jail Management System, for purposes of developing an interface?

The awarded Contractor will be working directly with GDC staff for the Jail Management System interface; therefore, this information will be provided upon contract award.

Attachment K, 1.5.12

Please clarify the meaning of "Voice Verification" as a sortable field in Call Monitoring. If this is to mean whether the voice verification passed or failed, it should be noted that all calls would be "passed" because the call would not be allowed if voice verification failed.

GDC requires that when querying the CDRs, the system user have voice verification (pass/fail) as an available filter.

Item 1.3

Prepaid accounts are accounts that are established and managed/owned by the friends and family of inmates and not the inmate. As such an inmate would not have access to balances on these accounts.

Please adjust this requirement to reflect that the inmate would only have balance viewing capability on inmate debit accounts.

The inmate should have the capability to obtain his balance on a prepaid calling card or debit account through the ITS.

However, Contractor shall indicate if the called party will have the capability to view their prepaid collect account online.

These are two different issues; there is no requirement to allowing an inmate online access to any account.

Item 1.5

Who is the GDC’s current commissary provider?

Georgia Commissary Suppliers, LLC is the current commissary provider. However, for the purpose of an interface for debit calls, the awarded Contractor will be working directly with GDC staff.

Attachment L, 1.6

Attachment L - 1.6 The ITS shall have the capability of limiting the total debit purchases to $100.00 per inmate per week.

If continuous voice biometrics technology is installed which automatically identifies every inmate on every call no matter whose PIN they might use; will GDC consider increasing

No changes will be made to Mandatory Scored Questions 1.6 in Attachment L.

Note: Additional details along with this question were submitted. The entire submission has been inserted at the end of this Questions & Answers document as Appendix A.

V3 08/13/2013 Page 22 the amount of funds that could be deposited?

Attachment L, 1.7

Contractor shall supply, at GDC’s request, signage, brochures, and flyers regarding the ITS and/or Contractor’s pre-paid and debit programs at no cost to GDC.

If continuous voice biometrics technology is installed which automatically identifies every inmate on every call no matter whose PIN they might use; will the GDC allow the Contractor to include language in these marketing materials that stresses that continuous voice biometrics technology protects the inmate’s debit funds by identifying the inmates that steal other inmates funds.

No changes will be made to Mandatory Scored Questions 1.7 in Attachment L. Contractor can identify the continuous voice identification features and functionalities in Attachment Q, 1.1.

Should GDC choose to implement continuous voice biometrics technology in the future, GDC will work with Contractor on approved language to be included in the marketing materials.

Note: Additional details along with this question were submitted. The entire submission has been inserted at the end of this Questions & Answers document as Appendix A.

Attachment L, 1.14 What is the desired refund process the state expects if an inmate is released with funds on their debit account?

Contractor shall be responsible for handling refunds upon inmate release. Contractor shall identify its specific processes and methods to refund any remaining funds on an inmate’s debit account to the inmate upon release.

Attachment N, 1.6 Can the specific information on the technicians maintaining, servicing and performing work be provided after award?

If you are hiring or subcontracting technicians to maintain, service and perform any work as the result of the contract award, this information can be provided after the award. If you already have personnel identified, please include the specifics in your response.

Attachment O –

Please remove “taxes” from the requirement as item 1.5.2 clearly states that taxes are not included in the gross revenue calculation.

Gross Revenue is defined in Attachment O, 1.1 and is based on the surcharges, per minute fees, and any additional fees or charges from completed calls. This section clarifies that no taxes should be deducted from the Gross Revenues, as defined, prior to commissioning. Taxes are in addition to the surcharges, per minute fees, and any additional fees or charges. Therefore, taxes should remain in this section.

Attachment O – 1.5.3

This item discusses “Free” calls. Would GDC provide information on how many numbers are on the Free Call list, and the volume of Free Calls?

Free call telephone numbers and reports are not available at this time; however, the frequency of free calls at the GDC Facilities is anticipated to be very minimal.

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Attachment O, 1.8.1

The requirement suggests "Contractor may, upon request from GDC, utilize the onsite commissary provider…"

Does this requirement suggest the decision to use the commissary provider belongs to the contractor or to GDC? I.e. If GDC wants this requirement is the contractor obligated to allow this activity?

Contractor will work directly with GDC staff for the purpose of an interface for debit calls.