GTL Protest Exhibit 5
206 KB Posted
- Attached to
- Inmate Telephone Service
- Solicitation number
- 46700-GDC0000609
- Issued by
- Georgia
About this file
This document is a presentation exhibit from the Georgia Department of Corrections regarding an RFP for an inmate telephone system and future enhancements, presented by Praeses on July 9, 2013. The project encompasses implementation of a centralized, web-based inmate telephone system featuring new mini-telephones, specialized telephones, and a payphone transition across multiple facilities. The RFP requirements include security features such as outbound calling only, voice verification, blocked calling, suspension capability, three-way call detection, remote call forwarding detection, and investigative features including monitoring, recording, investigative alerts, data link analysis, and reverse look-up capabilities. The vendor conducted site visits at six Georgia Department of Corrections facilities: Coastal State Prison, Arrendale State Prison, Georgia Diagnostic and Classification Prison, Georgia State Prison, Central State Prison, and Whitworth Women's Facility, with the latter three facilities noted as having known wiring concerns. The contract term is structured as a three-year initial term with two one-year renewal options.
The pricing and revenue structure proposed by Praeses includes aggressive commission rates of 68 to 72 percent, compared to the current 60 percent, with guaranteed monthly recurring revenue and a signing bonus. The vendor proposed significant reductions in inmate calling rates across all categories—including local collect calls reduced from $2.70 to $1.50, out-of-state long distance reduced from $3.95 to $2.00, and corresponding per-minute surcharge reductions—while implementing multiple payment options including prepaid collect and debit calling to increase call volume and commissions. Additional revenue-generating measures include expansion of phone availability at select facilities, complimentary calls for specific programs, voice biometrics technology, cell phone detection devices, and an automated information system with data analytics. Associated fees remain minimal with only a $4.75 prepaid collect fee, a 15.5 percent Universal Service Fund fee, and applicable taxes and regulatory charges.
Text of this file
EXHIBIT 5
Department of Corrections
GEORGIA
GEORGIA
GEORGIA
GEORGIA
GEORGIA
Inmate Telephone System: RFP and Future Enhancements
July 9, 2013
Presented by Praeses
Agenda Introductions Praeses Company Overview RFP Requirements - Highlights Comprehensive Commission Approach Optimizing Revenue and Payment Options Calling Rates and Fees RFP Site Visits Discussion and Next Steps
Meeting Purpose: Receipt of Approval to Proceed
Inmate Telephone System: RFP and Future Enhancements
Praeses Company Overview
Established in 1987, privately held company based in Shreveport, Louisiana
Company divisions include Correctional Services, Business Technologies and Jurisdiction Online
Company philosophy
Track record of success
Progress with GDC contract deliverables
RFP Requirements - Highlights
Inmate Telephone System Centralized platform Web based New mini-telephones Specialized telephones Payphone transition
Security Outbound calling only Initial voice verification Blocked calling Suspension capability Three-way call detection Remote call forwarding detection
Investigative Features Monitoring and recording Investigative alerts Data link analysis Reverse look-up
Training
Webinars – pre-installation Onsite Manuals Continued training – post-installation
*Based on a 3 year term, with 2-1 year renewal options
Comprehensive Commission Approach
Commission Rate:
Aggressive commissions above current commission percentage
(Current 60%; Projected 68% to 72%)
Dependent upon:
The implementation of multiple payment options; and Reduced calling rates to promote inmate communication with friends and family
Commission Guarantee:
Guaranteed funds Monthly recurring revenue Allows for budgeting
Financial Incentives:
Signing bonus Technology grant Debit implementation incentives Additional technology
Value Added Technology:
Voice Biometrics – Voice Verification and/or Continuous
Cell phone detection devices Cell phone identification Automated Information
System (AIS) Data analytics
*Based on a 3 year term, with 2-1 year renewal options
Optimizing Revenue and Payment Options
Expand Payment Options Implement Pre-Paid Collect and Debit Calling
Phone Availability Current General Availability
Monday-Thursday 4:30 pm- 11:30 pm
Friday 8:00 am-Saturday 1:00 am
Extended times on holidays and weekends
Expanding Availability Opportunity exists to extend available times for inmates to place calls at select facilities
Results Decreased and tiered calling rates for inmates and friends and family Promotes communication between inmates and friends and family
Increased call volume, revenues and subsequent commissions
Satisfies advocacy groups
Other Recommended Changes Complimentary calls for pre-paid collect programs Reduction of administrative burden from GDC staff
Calling Rates and Fees
Incentivize Calling Free calls
PREA
Crime Tip or Informant Line Vendor marketing
(complimentary calls), etc.
Current Calling Rates
CURRENT CALLING RATES
Collect Surcharge Per Minute Rate Local: $ 2.70 $ - Long Distance In-State:
Mileage 0-16 $ 2.00 $ - Mileage 17-9999 $ 2.00 $ 0.19
Long Distance Out-of-State: $ 3.95 $ 0.89
Proposed Calling Rates
PROPOSED CALLING RATES
Collect Surcharge Per Minute Rate Local: $ 1.50 $ - Long Distance In-State:
Mileage 0-16 $ 1.50 $ - Mileage 17-9999 $ 1.50 $ 0.15
Long Distance Out-of-State: $ 2.00 $ 0.25 Prepaid Collect Surcharge Per Minute Rate Local: $ 1.45 $ - Long Distance In-State:
Mileage 0-16 $ 1.45 $ - Mileage 17-9999 $ 1.45 $ 0.14
Long Distance Out-of-State: $ 1.93 $ 0.24 Debit Surcharge Per Minute Rate Local: $ 1.41 $ - Long Distance In-State:
Mileage 0-16 $ 1.41 $ - Mileage 17-9999 $ 1.41 $ 0.14
Long Distance Out-of-State: $ 1.88 $ 0.23
Calling Rates and Fees
Associated Fees Minimal fees to general public Pre-paid collect fee $4.75 Universal Service Fund fee 15.5% Applicable taxes and other regulatory charges All other fees $0.00
Average Cost to Called Parties
*Debit Calling Rates will receive an additional 3% discount off pre-paid collect
AVERAGE COST OF A 15 MINUTE CALL
Collect Percentage of Collect Calls Current Proposed Reduction (%)
Local: 7% $ 2.70 $ 1.50 44% Long Distance In-State:
Mileage 0-16 14% $ 2.00 $ 1.50 25% Mileage 17-9999 75% $ 4.85 $ 3.75 23%
Long Distance Out-of-State: 4% $ 17.30 $ 5.75 67%
Direct Remit/Prepaid Collect Percentage of
Direct Remit Calls Current Proposed Reduction (%) Local: 12% $ 2.43 $ 1.45 40% Long Distance In-State:
Mileage 0-16 21% $ 1.80 $ 1.45 19% Mileage 17-9999 63% $ 4.35 $ 3.55 18%
Long Distance Out-of-State: 4% $ 15.55 $ 5.53 64%
RFP Site Visits
Vendor Walk-Through Coastal State Prison Arrendale State Prison Georgia Diagnostic and Classification Prison Georgia State Prison* Central State Prison* Whitworth Women’s Facility*
*Facilities with known wiring concerns
Discussion and
Next Steps
| Slide Number 1 |
| Slide Number 2 |
| Praeses Company Overview� |
| RFP Requirements - Highlights |
| Comprehensive Commission Approach� |
| Optimizing Revenue and Payment Options� |
| Calling Rates and Fees� |
| Calling Rates and Fees |
| RFP Site Visits |
| Slide Number 10 |
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