GTL Protest Exhibit 3

EXHIBIT 3

Attachment L

Revised 1/2/13

SCOPE OF SERVICES:

Georgia Department of Corrections (GDC) is seeking a supplier for management and consulting services to manage and oversee the inmate telephone service. Management and consulting services will include acting on the behalf of GDC in communicating with existing and/or future Inmate Telephone Service (ITS) Providers. GDC is also seeking services that will also include the design and implementation for Request for Proposal for inmate telephone service to be provided to GDC as well as system migration oversight. Supplier must have the ability to support currently 63 facilities (Attachment K) that house approximately 60,000 offenders with an average of 2,468,490 calls (30,177,244 total minutes) annually (Attachment M). (Note that these figures and amounts are not guaranteed for the life of the contract and may change.) The scope and duties for the management and consulting service shall include, at minimum:

Supplier Compliance Services

Provides independent and objective inmate telephone and technology service management, without any allegiance or obligation to any entity in business for the purpose of providing telecommunication services, telecommunication equipment, inmate technology services, or technology equipment.

Provides assurance of a defined means of independently verifying any reports or other information provided by the ITS or other technology vendor to assure security of fiscal resources under the control of GDC.

On behalf of GDC, reviews, monitors, and audits the rating, filtering, billing, and commissioning processes of the current or any future providers of inmate calling services to GDC

Prepares analysis reports regarding call detail records [CDR] and call billing records [CDR].

Provide assurance that inmate telephone calls are properly rated and billed on a consistent basis.

Provides assurance that all commissions are properly calculated and collected in a timely manner.

Identifies any abnormalities in billing patterns on a proactive basis. Interfaces with ITS provider to resolve any billing errors. Provides oversight to assure that end users are promptly reimbursed for any overcharges. Assurance that any commissions owed to GDC due to errors are collected.

Responds to end user problems that are unresolved by ITS provider. Provides oversight to assure that ITS provider and other technology vendors have adequate customer service systems for the application.

Monitors contractual compliance of ITS provider. Assures that ITS provider fully implements all aspects of the contract. Acts on behalf of GDC to take corrective action when necessary.

Assures that security disconnect features are implemented in a fair and equitable manner, consistent with GDC security requirements.

Assures that all contracted security systems and features are functioning, and takes remedial action when necessary.

Attachment L

Revised 1/2/13

Conducts regular audits of ITS hardware and software to assure peak performance. Schedules any necessary maintenance through GDCrepresentatives.

Provides for management of ITS user issues, including authorized inmate calling list management; system change management; and security management. Assures that all suspensions of call privileges are entered in a timely manner.

Makes recommendations for optimization of processes with regard to all inmate technology services.

Provides technical assistance in technical RFP development and analysis with regard to all inmate telephone and technology services.

Maintain and validates hardware inventories, including during times of transition.

Makes appropriate site visits as deemed necessary by GDC.

Monitors trends in current usage and in new technologies to assure up to date processes. Serves as a GDC researcher of inmate technology.

Maintains contacts with all major inmate technology vendors and provides GDC with independent analysis of products and services.

Provides the types of information the company will require for management purposes Provides details regarding what additional information GDC will need to know about the company and the provision of services that may be beneficial.