GTL Protest Exhibit 43f
506 KB Posted
- Attached to
- Inmate Telephone Service
- Solicitation number
- 46700-GDC0000609
- Issued by
- Georgia
About this file
Summary
This is a Supplier Technical Evaluation spreadsheet for RFP #46700-GDC0000609, an Inmate Telephone Service procurement issued by the Georgia Department of Corrections (GDC) with Issuing Officer Jan Pytelewski. The RFP seeks a contractor to provide, install, and maintain a turn-key inmate telephone system (ITS) across 65 GDC facilities housing approximately 60,000 inmates and processing an average of 187,887 calls and 2,276,516 total minutes monthly. The evaluation was conducted on November 20, 2013, and reviewed by Mark Wingate. Global Tel*Link was evaluated as the offeror and achieved a total mandatory scored rating of 289.00 points (Pass rating) and additional scored points of 23.00. The contractor must be capable of providing service to facilities with the specified scope, employ technicians no more than 2 hours from any facility, provide a centralized, web-based platform with real-time access at no cost to GDC, and replace all public pay telephones at transition centers with ITS-connected inmate telephones. The initial installation must be completed within 60 days of contract execution, with liquidated damages of $500 per day assessed for delays beyond agreed-upon timelines.
The evaluation assessed compliance across multiple technical categories including company qualifications, scope of service, installation requirements, telephone equipment specifications, wiring standards, system upgrades and performance, transition planning, ITS and user application specifications, ADA compliance, voice biometrics, security features, PREA compliance, monitoring and recording capabilities, PIN and prepaid/debit applications, on-site administrator requirements, customer service, maintenance, and training provisions. The contractor must provide four full-time on-site administrators at specified facilities, ensure 99.5% call availability, comply with all FCC and Public Service Commission regulations, maintain two years of online call detail records and call recordings plus two additional years offline storage, and pay commissions on all gross revenue generated through the ITS. The evaluation document does not specify contract term length, renewal options, or detailed pricing terms within this excerpt, focusing instead on comprehensive technical and operational capability assessment across 13 mandatory requirements and numerous scored specifications.
Text of this file
Instructions
| Enter RFP and offeror information in the yellow cells below. | ||||||||
| Supplier Technical Evaluation | ||||||||
| RFP #: | 46700-GDC0000609 | |||||||
| RFP Name: | Inmate Telephone Service | |||||||
| Issuing Officer: | Jan Pytelewski | Scores | ||||||
| Reviewed by: | Mark Wingate | Mandatory: | Pass | |||||
| Date Reviewed: | November 20, 2013 | Mandatory Scored: | 289.00 | |||||
| Offeror Name: | Global Tel*Link | Additional Scored | 23.00 | |||||
| Technical Scoring Guidelines | ||||||||
| This evaluation sheet contains the Offeror's responses to each scored requirement. Read the question and the answer provided. Then, using the Scoring Guidelines for Mandatory Scored and Additional Scored Requirements shown below and included in the Evaluator Rating column as a drop-down list, score the Offeror’s response by selecting the appropriate ranking from the drop-down list. This will automatically calculate the Total Points the Offeror will receive for the requirement. See illustration below. | ||||||||
| Rating | Factor | Comment? | ||||||
| Entering Data | Poor | 0 | Comment Needed | |||||
| To insert a row, select any row and click CTRL-r to insert a row directly above the selected row. Example: if you click on cell B22, a new row 22 will be inserted and the selected row becomes row 23. | Marginal | 0.25 | Comment Needed | |||||
| Adequate | 0.5 | |||||||
| Good | 0.75 | Comment Needed | ||||||
| Excellent | 1 | Comment Needed | ||||||
| No Response | 0 | Comment Needed | ||||||
| Rating | Scoring Guidelines for Mandatory Scored and Additional Scored Requirements | Evaluator Score | ||||||
| No Response | - Answers "No" to mandatory requirement; or | |||||||
| - The narrative response provided constitutes a material deviation from the requirement | Fail | |||||||
| Poor | - "Yes" response marked, but no narrative response provided; or |
- "Does not agree" if requirement is Non-Mandatory (Additional Requested Scored Information); or
| - Fails to address the component or the bidder does not describe any experience related to the component. | 0% | |||
| Marginal | Proposal minimally addresses the requirements, but one or more major considerations of the component are not addressed, or so limited that it results in a low degree of confidence in the bidder’s response or proposed solution. | 25% | ||
| Adequate | Proposal adequately meets the minimum requirements, specification, or provision of the specific item, and is generally capable of meeting the state's needs for specific criteria | 50% | ||
| Good | Proposal more than adequately meets the minimum requirements, specification or provision of the specific criteria, and exceeds those requirements in some aspects for the specific criteria | 75% | ||
| Excellent | Fully meets all requirements and exceeds several requirements | 100% |
RFP Questions and Offeror’s response display in these two columns.
All spreadsheets:
On spreadsheets that assign points, enter total Possible Points for the question, select a rating from the drop-down list. Line and Total Scores display in the Total Score column based on the chart below.
The Total Score displays in this cell. The Total Score is based on your rating.
Enter comments regarding your rating. You must enter a comment if your rating is Poor, Marginal, Good, or Excellent.
Enter your score in this column by selecting the rating from the drop-down list.
The Overall Rating displays in this cell. The Overall Rating is based on your rating.
Mandatory spreadsheet:
Mandatory Scored and Additional Scored:
Mandatory
| Supplier Technical Evaluation | Rating | Factor | ||||
| RFP #: | 46700-GDC0000609 | Poor | 0 | |||
| RFP Name: | Inmate Telephone Service | Marginal | 0.25 | |||
| Issuing Officer: | Jan Pytelewski | Adequate | 0.5 | |||
| Reviewed by: | Mark Wingate | Good | 0.75 | |||
| Date Reviewed: | November 20, 2013 | Excellent | 1 | |||
| Offeror Name: | Global Tel*Link | Overall Rating | Pass | No Response | 0 | |
| Question # | Question | Answer | Line Rating | Comments | ||
| hide this row | 13 | |||||
| hide this row | 0 | |||||
| M1 | Contractor must currently be doing business with a State Department of Corrections customer and providing inmate telephone service to state prisons or similar correctional facilities for a minimum of 5 years. Please confirm this statement is applicable to your company. | Yes | Pass | |||
| M2 | Contractor must be capable of providing inmate telephone service to a customer with a similar scope as GDC's with 65 facilities that house over 60,000 inmates and have the capability to process over 180,000 calls and over 2,000,000 total minutes per month. Please confirm this statement is applicable to your company. | Yes | Pass | |||
| M3 | Contractor shall comply with all applicable laws, rules, regulations, and orders of any authorized agency, commission, unit of the federal government, state, county, or municipal government and must operate as an inmate telephone service provider. Please confirm this statement is applicable to your company. | Yes | Pass | |||
| M4 | Contractor must have the capability to provide a data feed consisting of raw call detail records (complete and incomplete calls) and billing files on a weekly or monthly basis to GDC for all Facilities. Providing summary information or remote access to its ITS shall not be considered as compliance with this requirement. Contractor must detail the frequency and method Contractor proposes to submit raw call detail records and billing files. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M5 | Contractor must employ or subcontract technicians throughout the State of Georgia to provide customer service as required by this RFP to all of GDC Facilities. Technicians shall not be more than 2 hours from any Facility, as identified in Attachment B - Facility Specifications. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M6 | Contractor’s inmate telephone system shall be centralized platform with a fully web-based user application. Such platform shall allow for real-time, anywhere, anytime access to be accomplished at no cost to GDC. Please confirm this statement is applicable to your proposed system. | Yes | Pass | |||
| M7 | Contractor shall comply with all GDC security requirements and provide staffing capable of passing a criminal background check completed by GDC. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M8 | Contractors are required to submit a cost proposal as part of the response to this RFP. Contractors shall not deviate from the cost proposal format or instructions as identified on Attachment R – Cost Proposal of this RFP. Alternative cost proposals will not be scored or considered. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M9 | In addition to the 4 full-time on-site administrators required in Attachment M – On-site Administrators of this RFP, Contractor shall also provide remote/offsite support for the PAN entries and updates to be completed for all Facilities listed on Attachment B – Facility Specifications of this RFP throughout the term of the Contract and in accordance with timeframes required by GDC. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M10 | GDC may engage third party consultants both in the process of this procurement and in the management of the day-to-day operations of Contractor. If a consultant or agent (“Designated Agent”) is engaged, Contractor will cooperate with the Designated Agent as directed by GDC, including following instructions found in this RFP, and if awarded, the operation of the ITS. Throughout this RFP, GDC shall be deemed to include both GDC and the GDC’s Designated Agent or consultant, if any. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M11 | Contractor shall provide inmate telephone services in compliance with all applicable Federal Communication Commission and/or Public Service Commission regulations relating to inmate telephone service in correctional facilities, and provide documentation ensuring all necessary requirements of the Public Service Commission and the Federal Communications Commission are met. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M12 | If requested, Contractor must provide the last 3 audited financial statements (2012, 2011, and 2010) which shall include, but not limited to, the Balance Sheet, Cash Flow, and Income Statement. Please confirm your acceptance of this requirement. | Yes | Pass | |||
| M13 | Please confirm that Offeror's proposed software/solution is compliant with State of Georgia Enterprise policies & standards and federal, state, and industry requirements such as but not limited to NIST/FISMA, PCI DSS, and GLBA. References on State policy and standards can be found in Attachment A, eRFP Document, Section 4: Technical Proposal Introduction. | Yes | Pass |
&L&F Revised 04-12-12&CPage &P of &N&RDate Printed: &D
Mandatory Scored
| Supplier Technical Evaluation | Rating | Factor | ||||||||
| RFP #: | 46700-GDC0000609 | Poor | 0 | |||||||
| RFP Name: | Inmate Telephone Service | Marginal | 0.25 | |||||||
| Issuing Officer: | Jan Pytelewski | Adequate | 0.5 | |||||||
| Reviewed by: | Mark Wingate | Good | 0.75 | |||||||
| Date Reviewed: | 11/20/13 | Excellent | 1 | |||||||
| Offeror Name: | Global Tel*Link | Total Score | 289.00 | No Response | Fail | |||||
| On the Master Evaluation (EP005), copy and "Paste Special à Values" columns A thru H for the first Evaluator on each Offeror tab. Copy and "Paste Special à Values" columns F thru H for all others. Do not use regular copy and paste. | ||||||||||
| Question Type | Question # | Question | Answer | Possible Points | Evaluator Rating | Line Score | Comments | |||
| Overall Rating à | 289.00 | |||||||||
| Fail count à | 0 | |||||||||
| hide this row | ||||||||||
| MS | G1.1 | Contractor shall provide the following information: Legal name and division responsible for delivering ITS and associated services; Parent company; Ownership structure and principals (if applicable); Web address; % of Contractor’s annual revenue attributable to Inmate Telephone System/Service related sales | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Adequate | 0.50 | ||||
| MS | G1.2 | Contractor shall provide a brief company overview including how long the Contractor has been in business. | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Excellent | 1.00 | Over 20 years with correctional marketplace | |||
| MS | G1.3 | If any third party will be supporting your bid by providing software or professional services, please disclose that information at this time and provide some background on their relationship with Contractor. Define what role they will have from both an implementation and on-going support perspective. | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Adequate | 0.50 | ||||
| MS | G1.4 | Contractor shall provide three (3) customer references where Contractor provides the equipment and services comparable to the requirements in this RFP as well as comparable in scope as requested by GDC. The references provided must be currently under contract with Contractor and have been operating under that contract for at least 1 year. Contractor shall include the following information for each reference: facility name, facility address, contact name, contact title, telephone number and email address, ADP, total number of completed calls each month, contract effective date and number of inmate telephones. Such contact person provided for each of the references must be the individual who utilizes Contractor’s software application. | Please see Offeror's responses on Mandatory Scored, Attachment G | 5 | Adequate | 2.50 | ||||
| MS | G1.5 | Contractor must provide a list of all contracts held in the last 5 years including all contracts that have been cancelled and the reason for the cancellation. If Contractor has not had a cancelled contract in the last 5 years, Contractor shall provide an affidavit on letterhead signed and dated by an authorized official of Contractor stating such. | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Adequate | 0.50 | ||||
| MS | G1.6 | Contractor shall provide a list of clients/agencies who have notified Contractor of additional commissions owed within the last 3 years and the status of resolution of those claims. | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Adequate | 0.50 | ||||
| MS | G1.7 | Offeror must complete the process for submission of the Dun & Bradstreet Supplier Qualifier Report (SQR). The SQR is a standard D&B report detailing financial and operational capability. Refer to section 4.2 of the eRFP document (Attachment A) for directions for submission of this report. Please confirm completion. | Please see Offeror's responses on Mandatory Scored, Attachment G | 1 | Adequate | 0.50 | JKP - Will be automatically re-scored | |||
| MS | Scope of Service H1.1 | GDC is seeking an experienced Contractor to provide, install and maintain a turn-key inmate telephone system (“ITS”) at the Facilities listed on Attachment B – Facility Specifications of this RFP in accordance with the requirements and provisions set forth in this RFP. GDC reserves the right to modify the specifications found in the above mentioned attachment at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | H1.2 | Contractor shall, without cost to GDC, operate inmate telephones and related equipment, provide all wiring for the inmate telephones, install the inmate telephones and the related hardware and software specifically identified herein, to enable inmates at the Facilities to complete, without limitation, local, long distance and/or international collect, pre-paid collect, debit and free calls from the Facilities. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | H1.3 | GDC’s current ITS is configured to process traditional collect calls with limited pre-paid collect/direct-remit for calls to cell phones with verified wireless contracts only. Under this RFP, and with the subsequent Contract, GDC plans to allow collect, debit, and traditional pre-paid collect to all unbillable numbers including the verification of contract wireless accounts. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | H1.4 | Contractor shall replace all public pay telephones at GDC’s Transition Centers identified on Attachment B – Facility Specifications of this RFP with inmate telephones generating calls through an ITS in accordance with the requirements and provisions set forth in this RFP. GDC reserves the right to modify the specifications found in the above mentioned attachment at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | H1.5 | Contractor shall have the capability to provide service and support to 65 Facilities that house approximately 60,000 inmates/offenders generating a monthly average of 187,887 calls and 2,276,516 total minutes. GDC reserves the right to modify the specifications found in the above mentioned attachment at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | H1.6 | Specific details about each Facility can be found in Attachment B – Facility Specifications of this RFP. Facility details include: Facility Name, Facility Address, Facility Type, Year Constructed, Facility Design Group (Facilities with similar layouts/design), Region, Sundown Count (“ADP”), Number of Telephones, Phone Time Availability, and Portable Telephones. GDC reserves the right to modify the specifications found in the above mentioned attachment at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment H | 1 | Adequate | 0.50 | ||||
| MS | Installation | |||||||||
| I1.1 | Contractor shall be responsible for all costs associated with the ITS, which shall include but not be limited to, the necessary labor, parts, materials, transportation purchase of equipment, wiring, new electrical circuits, cables, installation, service, maintenance, voice network and transmission, data network, and day-to-day operation to maintain all proposed telephones in good working order and in compliance with the equipment manufacturer’s specifications. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | |||||
| MS | I1.2 | Contractor’s ITS shall not be configured to reside on or use GDC’s network. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||||
| MS | I1.3 | Contractor shall submit an implementation plan, which shall include an installation schedule, for each of the Facilities. Initial installations must be completed within 60 days of the effective date of the Contract execution date. The implementation plan, as approved by GDC, including installation schedules for all Facilities, will become a part of the Contract and must be followed. | Please see Offeror's responses on Mandatory Scored, Attachment I | 19 | Good | 14.25 | They state "GTL does not load existing call records." this could be a problem. But with them as the current vender I do not understand why they could not. They State "New equipment and system components for the ITS will be ordered immediately upon contract |
award, and will be assembled, tested, and shipped to the installation teams six calendar weeks after contract award." That leaves only 2 weeks to install state wide.
| MS | I1.3.1 | GDC requires that Contractor’s implementation plan complete installations to its Facilities in the following order: state prisons (including any private facilities), detention facilities, and treatment facilities. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | into our ITS call record database. | |
| MS | I1.3.2 | The second phase of the implementation plan shall include replacing all public pay telephones with an ITS at the transition centers. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.3.3 | Contractor’s implementation plan shall also include regionalized installations to ensure an efficient and timely installation schedule. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.3.4 | If any portion of the installation is not completed within the timeframe allowed in the agreed-upon implementation plan, Contractor may incur liquidated damages in the amount of $500.00 for each day beyond the installation date until the installation is complete. However, Contractor shall not incur liquidated damages if the cause of the delay is beyond the Contractor’s reasonable control. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.3.5 | Should Contractor incur liquidated damages, GDC will invoice Contractor. Payment of the invoice shall be made to GDC within 30 days of Contractor’s receipt of the invoice. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.4 | Installation of all telephones and related equipment shall be accomplished during normal business hours at the Facilities or as otherwise specified by GDC. Installation of the ITS shall occur between the hours of 6:00 am and 4:00 pm Monday through Thursday, or as specified by each Facility. Contractor shall utilize Fridays for ITS testing and/or training of the GDC staff. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.5 | Contractor shall clean-up and remove all trash and packaging materials resulting from work performed. Unless otherwise specified by GDC, no equipment, inventory or spare parts shall be stored by Contractor at the Facilities. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.6 | Contractor shall correct any damage to GDC’s property caused by maintenance or installation associated with the ITS, including repairs to walls, ceilings, etc. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.7 | Contractor shall install/mount its equipment in accordance with GDC’s requirements. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I1.8 | Contractor shall indicate any environmental conditions required for the proposed ITS; indicate whether Contractor proposes to make any changes to the phone room at the Facilities based on the site evaluation. | Please see Offeror's responses on Mandatory Scored, Attachment I | 6 | Adequate | 3.00 | ||
| MS | I1.9 | Contractor must indicate the physical size of the ITS equipment to be installed at the Facilities and provide a diagram or visual aid. | Please see Offeror's responses on Mandatory Scored, Attachment I | 6 | Marginal | 1.50 | No diagram or visual aid provided. | |
| MS | Inmate Telephone Equipment | |||||||
| I2.1 | All telephone equipment provided shall be fully operational at the time of the initial installation. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | |||
| MS | I2.2 | Contractor shall install the telephones and ITS equipment and software in accordance with the manufacturer’s specifications, including pedestals and enclosures as requested by GDC. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.3 | The telephone sets shall be new mini inmate telephones, suitable for a correctional environment, stainless steel, sturdy, non-coin, and vandal and tamper resistant with recessed screws. Contractor shall provide a visual aid of its inmate telephone as proposed to meet this requirement. The telephone cord length for the inmate telephones shall be 24 inches. GDC may require longer cords at its discretion, and on an as needed basis. | Please see Offeror's responses on Mandatory Scored, Attachment I | 15 | Adequate | 7.50 | ||
| MS | I2.4 | Contractor shall provide carts, dollies or other portable mechanisms, as requested by GDC, to allow ease of transporting inmate telephones between multiple floors. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.5 | Contractor shall provide portable telephones as requested by each of the Facilities. The number of current portable telephones required at each Facility is identified on Attachment B – Facility Specifications of this RFP. Such portable telephones shall be sturdy and tamper resistant for a correctional environment but shall include a flat cord to fit through cell door flaps and allow the flaps to close. Contractor shall provide a visual aid of its inmate telephone as proposed to meet this requirement. GDC reserves the right to modify the specifications identified in Attachment B - Facility Specifications at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment I | 15 | Good | 11.25 | Provides the option of cordless telephones also. | |
| MS | I2.6 | Placards containing dialing instructions in both English and Spanish shall be placed on each telephone and shall be replaced each time an inmate telephone set is replaced. The telephones must not contain any exterior removable parts. Contractor shall provide a sample of the proposed dialing instructions in its RFP response. | Please see Offeror's responses on Mandatory Scored, Attachment I | 5 | Adequate | 2.50 | ||
| MS | I2.7 | Contractor shall post calling rates near each inmate telephone or group of inmate telephones. Calling rate flyers and/or additional inmate telephone related information shall be provided by Contractor upon GDC’s request and at no cost. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.8 | At no cost to GDC, Contractor shall install additional telephones, monitoring and recording equipment as needed, within 30 days of request. This includes newly constructed or expanded Facilities. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.8.1 | If the installation of the additional telephones (inmate and visitation) is not completed within 30 days, Contractor may incur liquidated damages in the amount of $500.00 for each day beyond the 30-day installation date until the installation is complete. However, Contractor shall not incur liquidated damages if the cause of the delay is beyond the Contractor's reasonable control. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.8.2 | Should Contractor incur liquidated damages, GDC will invoice Contractor. Payment of the invoice shall be made to GDC within 30 days of Contractor's receipt of the invoice. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.9 | All telephone equipment shall be powered by the telephone line, not require an additional power source and shall have an Uninterruptible Power Supply (“UPS”) back-up power. A separate power supply shall not be required. A power source will be available at the demarcation location. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.10 | Contractor shall provide the UPS back-up power source to ensure there is no loss of recordings or real time call data in the event of a power failure. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I2.11 | Upon completion of the initial installation and any ongoing installations, Contractor shall provide GDC with a list of telephone numbers, equipment specifications and locations of each device/unit. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | Wiring | |||||||
| I3.1 | Contractor agrees to obtain GDC’s written approval before making any physical changes to the Facilities, such as drilling into walls, floors, ceilings or any other portion of the Facilities. This includes existing, newly constructed and/or expanded Facilities. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | |||
| MS | I3.2 | Contractor, at its own risk, may use existing ITS conduit, raceways, cable, wiring, switches and terminals within the Facilities. If during the term of the subsequent Contract, any existing wiring needs to be repaired or replaced, Contractor shall repair and/or replace such wiring at no cost to GDC. Exposed wiring is not permitted. The use of external conduit shall be approved by GDC with each installation. Ownership of any wiring or conduit installed under the subsequent Contract by Contractor becomes GDC’s property upon termination and/or expiration of the Contract. | Please see Offeror's responses on Mandatory Scored, Attachment I | 3 | Adequate | 1.50 | ||
| MS | I3.2.1 | Contractor is hereby advised of existing wiring concerns identified for the following Facilities. Additional wiring issues may exist but are unknown to GDC at this time. Contractor is advised, per Section 3.2 above that use of existing cable, wiring and etc. is at Contractor’s own risk. | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I3.2.1.1 | Central State Prison – current wiring/cabling is outdated and not well protected in some areas, including voice cable (GDC and ITS cabling) laying on the roof. | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I3.2.1.2 | Rogers State Prison – current wiring/cabling between the buildings includes splices placed very close to the floor, nearly on top of the conduit. The splices were made with scotch locks which are not resistant to dampness and may need replacement. | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I3.2.1.3 | Whitworth Women’s Detention Center – current wiring/cabling from the main telephone room in Administration to the B unit is nearly full with several open pairs. | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | II3.3 | Contractor agrees that if any cabling work is required as part of any installation, all new cables shall be used and marked clearly and legibly at both ends, and meet all applicable Electronic Industries Alliance/Telecommunications Industry Alliance (“EIA/TIA”) wiring standards for commercial buildings and must be approved by the Facilities’ maintenance personnel. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I3.4 | Contractor shall install, repair and maintain all Contractor-provided equipment and lines, including but not limited to, any wiring or cable work required from the demarcation throughout the Facilities. All Contractor provided equipment, installation, maintenance, repair costs and all costs or losses due to vandalism shall be the total responsibility of Contractor. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I3.5 | Contractor shall provide written documentation indicating that all circuits have been tested and all cables, pairs, fiber strands, blocks, etc. are legibly marked after the completion of each installation. Contractor shall provide a sample of the checklist form(s) to be utilized. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I3.6 | Contractor shall provide, install, maintain, replace and upgrade adequate surge and lightening protection equipment on all lines used for the ITS. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | ITS Upgrades and Performance Process | |||||||
| I4.1 | Contractor shall provide GDC with written notice, including detailed information, of any new ITS software upgrades or features, within 30 days of the introduction of the new software or features into the industry. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | |||
| MS | I4.2 | Contractor shall adhere to the following performance process when upgrading the ITS, software, equipment, or performing any changes to the ITS at the Facilities. Any deviation from this process may result in liquidated damages incurred by Contractor. Such liquidated damages will be equal to $300.00 per occurrence. Contractor shall be notified of the total amount due via written notice from GDC. GDC will invoice Contractor and payment shall be due within 30 days of Contractor’s receipt of invoice. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.3 | Contractor shall perform extensive testing on all system changes or upgrades prior to introducing them to GDC. At a minimum, this shall include the following: | Please see Offeror's responses on Mandatory Scored, Attachment I | 3 | Adequate | 1.50 | ||
| MS | I4.3.1 | Extensive testing on a system identical to the ITS at the Facilities; | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.3.2 | Circuit testing; | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.3.3 | Configuration/setting preservation testing; | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.3.4 | Call processing; | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.3.5 | International calling; | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.3.6 | Debit calling. | Please see Offeror's responses on Mandatory Scored, Attachment I | 0 | Adequate | 0.00 | ||
| MS | I4.4 | Contractor shall receive written permission from GDC, before scheduling or proceeding with any functionality changes to the ITS at the Facilities, especially if the changes will cause an interruption in service. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.5 | Contractor shall provide GDC with written details regarding any change to voice prompts or dialing procedures. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.6 | GDC, at its option, shall have a minimum of 4 weeks to notify inmates at the Facilities of any ITS changes that affect the inmates. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.7 | Contractor shall work with the Facilities to schedule changes and/or upgrades during a time when the telephones are not being used regularly by the inmates. Contractor shall coordinate a convenient time and day with GDC to implement the changes or upgrades to the ITS to avoid an interruption in service. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.8 | Contractor shall coordinate the presence of an on-site administrator or technician at the Facilities on the day of implementation to place test calls and ensure the ITS is functioning properly, as well as provide training for all Facility staff as deemed necessary by GDC. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I4.9 | All said changes shall be made by Contractor at no cost to GDC. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | Transition | |||||||
| I5.1 | For the initial installation, Contractor will work with GDC and the incumbent inmate telephone service provider to ensure an orderly transition of services, responsibilities and continuity of the services required by GDC. Including working directly with the incumbent inmate telephone service provider to obtain current inmate telephone system information to populate the new inmate telephone system to ensure continuity of data. | Please see Offeror's responses on Mandatory Scored, Attachment I | 5 | Adequate | 2.50 | |||
| MS | I5.2 | Upon expiration, termination, or cancellation of the Contract, Contractor shall accept the direction of GDC to ensure inmate telephone services are smoothly transitioned. At a minimum, the following shall apply: | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I5.2.1 | Contractor acknowledges that the Call Detail Records (“CDRs”), call recordings, documentation, reports, data, etc., contained in the ITS are the property of GDC. GDC acknowledges the ITS hardware and software are the property of Contractor. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I5.2.2 | At no cost to GDC, Contractor shall supply 1 workstation at each of the Facilities which shall become the property of GDC after expiration, cancellation or termination of the Contract to allow GDC access to all CDRs, call recordings, documentation, reports, data, etc. contained in the ITS. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I5.3 | Contractor shall discontinue providing service or accepting new assignments under the terms of the Contract, on the date specified by GDC. Contractor agrees to continue providing all services in accordance with the terms and conditions, requirements and specifications of the Contract for a period not to exceed 90 calendar days after the expiration, termination or cancellation date of the Contract. Commissions will be due and payable by Contractor to GDC at the percentage provided in the subsequent Contract until collect, debit and/or pre-paid calls are no longer handled by Contractor. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | I5.4 | Contractor agrees to remove its equipment at the conclusion of the Contract in a manner that will allow the reuse of wiring/cabling associated with the ITS. | Please see Offeror's responses on Mandatory Scored, Attachment I | 1 | Adequate | 0.50 | ||
| MS | ITS and User Application Specifications | |||||||
| J1.1 | The ITS shall be capable of providing all operational features and system requirements applicable to all calls placed through the system, including local, long distance, and international calling. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | |||
| MS | J1.2 | The ITS shall be configured to process all or any combination of the following bill types, without limitation: collect, free, pre-paid collect, debit and/or speed dial. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.3 | Contractor agrees to install the quantity of telephones, pedestals, enclosures, booths, etc. required by GDC as outlined in Attachment B – Facility Specifications. GDC reserves the right to modify Attachment B - Facility Specifications at its discretion if a business change or need occurs. The specifications provided within the RFP may change up or down throughout the life of the awarded contract. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.4 | Contractor shall provide a sufficient number of lines, ports, channels, etc. to ensure inmates are allowed to place calls 99.5% of the time. GDC reserves the right to require Contractor to revise its configuration to a 1:1 (telephone to line, port, etc.) ratio should the configuration installed by Contractor result in inmate complaints for busy signals or unavailable prompts. Such configuration changes shall be completed by Contractor at no cost to GDC. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.5 | The reception quality shall meet telecommunication industry standards and shall be at least equal to the quality available to the general public. All telephones installed must include volume control. Contractor shall accept GDC’s reasonable decision regarding whether the reception quality is acceptable. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.6 | Call acceptance by the called party shall be accomplished for all calls through Dual-Tone Multi-Frequency (“DTMF”) confirmation (“positive acceptance”). Voice recognition is not an acceptable method for positive acceptance. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.7 | The ITS shall be capable of recognizing and distinguishing standard or irregular busy signals, standard or irregular ringing signals, answering machines, digital voicemail, cellular telephones, ring-back tones, chain dialing, etc. Contractor shall provide information on how the proposed ITS will be able to meet this requirement. | Please see Offeror's responses on Mandatory Scored, Attachment J | 5 | Adequate | 2.50 | ||
| MS | J1.8 | The ITS shall be configured to monitor the switch hook on the telephone sets. If the switch hook is pushed down or moved from its idle position, the call must be disconnected immediately and the call prompts must come on to prevent fraud or unauthorized dialing. Contractor must assume all responsibility for fraud or unauthorized dialing occurring as a result of the ITS failing to meet this requirement. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.9 | With each call, the ITS must provide an automated message to advise the called party that: | Please see Offeror's responses on Mandatory Scored, Attachment J | 3 | Adequate | 1.50 | ||
| MS | J1.9.1 | The call is coming from a correctional facility; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.9.2 | The call is coming from a specific inmate; and | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.9.3 | The call may be monitored and recorded. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.10 | With each call, the ITS shall clearly identify the type of call being placed to the called party: collect, free, etc. This recording must be free of any charges. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.11 | The ITS shall be able to accommodate any of the following options for recording and playback of an inmate’s name to the called party. GDC’s current ITS is configured to allow the inmates to record a name only once. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J.1.11.1 | The inmate may record a name each time a call is placed. GDC requires no more than 2 seconds be allowed for the inmate to record a name; this setting shall be configurable in the ITS. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.11.2 | The inmate may record a name only once (with the first call attempted); the recorded name will be stored in the ITS and shall be played back with all subsequent call attempts. GDC requires no more than 2 seconds be allowed for the inmate to record a name; this setting shall be configurable in the ITS. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.11.3 | No name is recorded. If GDC selects this option, the announcement to the called party should not include silence or an interruption where the name recording would normally be included. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.11.4 | Contractor shall indicate the number of times the ITS plays the call acceptance information to the called party and whether the called party may interrupt the prompts by selecting a digit on the keypad. Contractor shall provide a script of the call acceptance information provided to the called party. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.12 | The ITS shall process calls on a selective bilingual basis: English and Spanish. The inmate must be able to select the preferred language at the time the call is initiated. Contractor shall indicate whether the called party will be able to select the preferred language for call prompts. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.13 | Contractor shall subscribe to the LEC Line Information Data Base (“LIDB”). Contractor shall query this database for each collect inmate call and process only those calls which do not have Billed Number Screening (“BNS”). Contractor must assume all responsibility for the cost and accuracy of validation. | Please see Offeror's responses on Mandatory Scored, Attachment J | 5 | Adequate | 2.50 | ||
| MS | J1.14 | For calls that are not completed, the ITS shall play a recorded message to the inmate detailing why the call was not completed. Contractor shall provide a list of the available recordings as well as a complete description of each. GDC reserves the right to request Contractor to modify/revise the recordings at any time during the Contract at no cost to GDC and within 30 days of the request. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.15 | Contractor shall provide information on any security configurations available within the ITS to prevent fraud relative to automated phone trees (e.g. inmates pressing digits and getting to a live operator, etc.). | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.16 | Following the dialing sequence, Contractor shall indicate whether the ITS can be configured to: | Please see Offeror's responses on Mandatory Scored, Attachment J | 3 | Adequate | 1.50 | ||
| MS | J1.16.1 | Allow inmates to remain muted while still being able to hear the call progress (ex: ringing on the line, voicemail pick-up, etc.); | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.16.2 | Place the inmate on-hold and not permit the inmate to hear the call progress. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.17 | In no event shall the inmate be allowed to communicate with the called party until the call is positively accepted. | Please see Offeror's responses on Mandatory Scored, Attachment J | 8 | Adequate | 4.00 | ||
| MS | J1.18 | The ITS shall be able to program a specific speed dial code to selected telephone numbers as determined by GDC and at no cost to GDC and without the assistance of Contractor. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.19 | The ITS shall be capable of processing and completing international collect calls. Contractor must specify how international collect calls are processed and completed via the proposed ITS. | Please see Offeror's responses on Mandatory Scored, Attachment J | 5 | Marginal | 1.25 | Only has two form to process call, Called Party Prepaid Collect, or Inmate Debit. | |
| MS | J1.20 | Contractor must specify its process for completing calls that would otherwise be blocked because of Competitive Local Exchange Carriers (“CLEC”), cell phones and unbillable issues. Contractor shall also identify the average percentage of calls that fail validation because of CLEC, cell phones and unbillable issues. | Please see Offeror's responses on Mandatory Scored, Attachment J | 10 | Marginal | 2.50 | Did not find where they stated average percentage of calls that fail validation. | |
| MS | J1.21 | The ITS shall validate and distinguish between calls to a telephone number associated with a pre-paid cell phone and calls to a telephone number associated with a wireless contract. GDC prohibits calls to pre-paid cell phones. Please describe how Contractor will meet this requirement. | Please see Offeror's responses on Mandatory Scored, Attachment J | 15 | Adequate | 7.50 | ||
| MS | J1.21.1 | The ITS reverse look-up feature shall display the verified billing name and address for the end-user. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.22 | The ITS shall provide an indicator if the dialed number is associated with a cell phone. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.23 | GDC prefers that Contractor have the capability to allow end-users under the same wireless family/shared plan to set-up a single pre-paid collect account with Contractor. Indicate if this feature is currently available. If this feature is not currently available, Contractor shall specify whether Contractor has plans to develop and implement the feature as well as the timeframe associated with deploying the feature to the industry. | Please see Offeror's responses on Mandatory Scored, Attachment J | 10 | Adequate | 5.00 | ||
| MS | J1.24 | The ITS user application shall allow GDC to query the CDRs for inmate activities and calling patterns. | Please see Offeror's responses on Mandatory Scored, Attachment J | 1 | Adequate | 0.50 | ||
| MS | J1.25 | The ITS user application shall allow the following search criteria and filters to be applied to the CDR queries: | Please see Offeror's responses on Mandatory Scored, Attachment J | 3 | Adequate | 1.50 | ||
| MS | J1.25.1 | Inmate Name (First, Last); | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.2 | Inmate Personal Identification Number; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.3 | Record Identifier; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.4 | Date Range (Start Date/Time and End Date/Time); | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.5 | Facility; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.6 | Called Number; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Excellent | 0.00 | search capability on partials | |
| MS | J1.25.7 | Originating Number; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.8 | Station Port; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.9 | Station Name; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.10 | Call Type; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.11 | Bill Type; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.12 | Duration (minimum and maximum); | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.13 | Call Amount; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.14 | Flagged Calls; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.15 | Monitored Calls; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.16 | Recording Type; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.17 | Completion Type; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.18 | Termination Type; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.19 | Validation Result; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.20 | Phone Group(s); and | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.25.21 | Custom Search. | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.26 | The ITS user application shall allow CDR query results to be exported in a format selected by GDC(.csv, PDF, Microsoft Excel 2003 or greater, etc.). Provide screen shots of the user application to demonstrate Contractor is able to meet this requirement. | Please see Offeror's responses on Mandatory Scored, Attachment J | 3 | Adequate | 1.50 | ||
| MS | J1.27 | The ITS user application shall be equipped, at a minimum, to generate the following standard reports in addition to the CDRs: | Please see Offeror's responses on Mandatory Scored, Attachment J | 5 | Adequate | 2.50 | ||
| MS | J1.27.1 | Call Statistics by Date Range; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.27.2 | Frequently Called Numbers; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.27.3 | Frequently Used Personal Identification Numbers; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.27.4 | Commonly Called Number; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 | ||
| MS | J1.27.5 | Call Detail Report; | Please see Offeror's responses on Mandatory Scored, Attachment J | 0 | Adequate | 0.00 |
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