GROUND CONTROL PERFORMANCE WORK STATEMENT

(PWS)

Space Systems Command (SSC) Innovation and

Prototyping Division

(SYD89/SD)

Prototype Ground Development and Sustainment

Branch (SDG) Kirtland AFB, New Mexico

CHANGE LOG

Version Date Summary of Changes

1.0 14 January 2026 Initial Draft

2.0 4 March 2026 Revised Draft

TABLE OF CONTENTS

1. PURPOSE

2. BACKGROUND

3. SCOPE

4. PERFORMANCE OBJECTIVES

5. CONTRACT TRANSITION

6. SUPPORT REQUIREMENTS

7. ABBREVIATIONS AND ACRONYMS

1. PURPOSE

This Performance Work Statement (PWS) supplements the originating Hybrid Architecture and Development for Experimental Systems (HADES) Indefinite Delivery/Indefinite Quantity (IDIQ) PWS, encompassing the development, management and sustainment of all technical operational requirements necessary to ensure continuous mission execution on the Research, Development, Test, and Evaluation Support Complex Common User Equipment and Communications (RSC CUE & COMM) hybrid-cloud system. The contractor shall provide day-to-day operational support, ongoing maintenance, continuous improvement, and emergency response to ensure the RSC CUE & COMM system remains capable of supporting multi-mission, multi-classification space operations. The scope includes sustaining existing on-premises hardware, software, and communications connections. It also includes sustainment of a GovCloud environment for tools, applications, and workload hosting to include a Defense Information System Agency (DISA) Hosting and Compute Center (HaCC) Infrastructure as Code (IaC) baseline. Finally, the contractor shall coordinate with the government organizations responsible for sustainment and upgrades to the Satellite Control Network (SCN) and maintain a functional environment between the RSC CUE & COMM, the SCN, and mission partners utilizing both. The contractor shall provide the same services for other commercial and government antenna networks connected to the RSC CUE & COMM system. As supplemental, the contractor shall perform engineering, development, integration, and sustainment, and associated support services primarily at the RSC located at Kirtland Air Force Base (KAFB), New Mexico and may include occasional travel to contractor facilities for collaboration and integration testing.

2. BACKGROUND

The RSC CUE& COMM system supports simultaneous multi-level missions by providing access to various government and commercial antenna networks and hosting black-side tools, applications, and workloads. To continue to meet mission partners’ emerging requirements, SDG sustains and develops hybrid on-premises and cloud-based ground systems. The organization’s goal is to accelerate mission design and ground integration, launch and on-orbit operations, ground system tests, and rapid fielding to provide reliable, low-cost access to space in support of the warfighter. The Ground Control section maintains both on-premises and cloud information technology (IT) systems, and performs cybersecurity compliance and integration activities that are critical to day-to-day mission execution.

3. SCOPE

The scope of this acquisition is to provide comprehensive IT and operational support for the hybrid-cloud ground control environment. This includes, but is not limited to, the management of on-premises hardware and software, private cloud resources, and the integration and orchestration of all components. The objective is to ensure a secure, reliable, and scalable ground control system that can adapt to evolving mission requirements.

4. PERFORMANCE OBJECTIVES

The PWS requirements from the originating HADES PWS that are applicable to this effort and are identified via bullet lists below. In general, the following paragraphs apply only to the extent the work is directly applicable to the accomplishment of this effort. Further clarified specifications are identified for specific requirements where appropriate.

The following requirements are applicable to this effort in entirety:

1.2 Scope

1.3 Access to Department of the Air

Force Computer Systems

2.0 Basic Services

5. CONTRACT TRANSITION

The following transition requirements are applicable to this effort in entirety:

2.1 Contract Transition

6. SUPPORT REQUIREMENTS

The following aspects of the HADES IDIQ Support Services section (2.2) are applicable to this effort. Additional requirements are listed below the identified sections table:

2.2 Support Services

2.2.1

Program Management

2.2.1.1 2.2.1.2

2.2.1.3 2.2.1.4

2.2.1.5 2.2.1.6

2.2.1.7 2.2.1.8

2.2.1.9 2.2.1.10

2.2.1.11 2.2.1.12

2.2.1.13 The Contractor shall provide staff who possess and maintain active certifications relevant to their assigned roles. Key personnel including, but not limited to, the Program

Manager and Lead Systems Architect should hold one or more Professional or Expert-level certifications (e.g., AWS Certified Solutions Architect - Professional, Azure Solutions Architect Expert) or have prior relevant experience.

2.2.1.14 The contractor shall ensure at least 50% of all technical staff supporting ground control systems have relevant associate level certifications in a relevant domain to their job duties. The contractor shall submit proof of certifications for proposed personnel.

2.2.1.15 The contractor shall provide personnel who are Certified Kubernetes administrators.

2.2.2 Cost Management

2.2.2.1 2.2.2.2

2.2.2.3 2.2.2.4

2.2.2.5

2.2.3 Information Management

2.2.3.1 2.2.3.2

2.2.3.3

2.2.3.4 The Contractor shall work with the government and the Configuration Management teams to provide and track documentation for all new or updated hardware or software.

2.2.3.5 Contractors must ensure their Configuration Management databases and all related tracking information are readily available on government-directed systems. Contractors may be required to provide data or access to databases as required.

2.2.4 Security and Data Handling

2.2.4.1 2.2.4.2

2.2.4.3 2.4.4.4

2.2.4.5 2.2.4.6

2.2.4.7 2.2.4.8

2.2.4.9 2.2.4.10

2.2.4.11 2.2.4.12

2.2.4.13 2.2.4.14

2.2.4.15

2.2.4.16 The contractor shall provide management, supervision, labor, and personnel necessary to perform security escort services for uncleared and unauthorized individuals within the RSC and other designated controlled or restricted areas as required.

2.2.4.17 The contactor shall comply with DODD 8140 certification requirements for personnel who will conduct work in cyberspace work roles.

2.2.5 Quality Control

2.2.5.1 2.2.5.2

2.2.5.3 2.2.5.4

2.2.5.5 2.2.5.6

2.2.5.7 The Contractor shall use software for tracking, as directed by government.

2.2.6 Risk Management

2.2.6.1 2.2.6.2

2.2.6.3

2.2.6.4 The Contractor shall be responsible for risk identification and mitigation associated with supporting this effort.

2.2.7 Training and Certification

2.2.7.1 2.2.7.2

2.2.7.3 2.2.7.4

2.2.7.5 2.2.7.6

2.2.7.7 2.2.7.8

2.2.7.9 2.2.7.10

2.2.7.11

2.2.7.12 The Contractor shall be responsible for updating, documenting, storing, and maintaining all system training materials as well as training records.

2.2.8 Configuration Management

RUSSOM, AMANDA N CIV USSF SSC SSC/SYD89/SDG

? Updating?

2.2.8.1 2.2.8.2

2.2.8.3 2.2.8.4

2.2.8.5 The Contractor shall be responsible for configuration of any Mission-Unique Software (MUS) scripts.

2.2.8.6 The Contractor shall be responsible for creating, updating or modifying MUS scripts.

2.2.8.7 The Contractor shall be responsible to review all scripts, licenses, MUS, hardware, adjacent systems, control items and consider mission partners when assessing impact.

2.2.9 Procurement, Logistics and

Lifecycle Management

2.2.9.1 2.2.9.2

2.2.9.3 2.2.9.4

2.2.9.5 2.2.9.6

2.2.9.7 2.2.9.8

2.2.9.10 2.2.9.11

2.2.9.12 2.2.9.13

2.2.9.14 2.2.9.15

2.2.9.16 2.2.9.17

2.2.9.18 2.2.9.19

2.2.9.20 2.2.9.21

2.2.9.22 2.2.9.23

2.2.9.24 2.2.9.25

2.2.9.26 2.2.9.27

2.2.9.28 2.2.9.29

2.2.9.30

2.2.9.31 Receive, inventory, and track all hardware materials in accordance with the HADES IDIQ PWS. Manage the inventory of the Government Furnished Property (GFP) to include spares.

RUSSOM, AMANDA N CIV USSF SSC SSC/SYD89/SDG

Relevant?

2.2.9.32 Ground system solutions must integrate with existing RDSMO architectures, networks, and interfaces.

2.2.9.33 Work must remain within the scope, funding, and authorities defined by the Government.

2.2.9.34 Contractor must adhere to government approved processes for requirements development, change control, and risk management.

2.2.9.35 Provide on-site hardware support, troubleshooting and maintenance during normal business days and hours (M–F, 8–5) and on-call support during non-business hours with a 3-hour threshold.

2.2.9.36 Contractor shall resolve the identified problems within 2 hours during business hours.

Contractor shall resolve the identified problems within 3 hours during non-business hours.

2.2.9.37 Ensure any changes to the baseline for the purpose of restoring mission service are presented to and approved by the Government prior to implementation. If the change to the operational baseline is directed by the Government, the 3-hour limitation to fix will not count against the contractor.

2.2.9.38 Perform hardware sustainment to include but not limited to: maintenance, hardware monitoring, detailed troubleshooting, fault detection, isolation, and removing and replacing failed components to restore system operations and maintain system availability.

2.2.9.39 De-conflict any scheduled system downtime with the Government to avoid affecting training and real-time contacts verified in system availability.

2.2.9.40 Perform system rollbacks (if needed) within 2 hours during business hours and 3 hours during non-business hours.

2.2.9.41 Finalize system documentation to reflect changes. Updates to hardware system documentation must be incorporated to the baseline within 3 business days of system changes.

2.2.10 Concept Development

2.2.10.1 2.2.10.2

2.2.10.3 2.2.10.4

2.2.10.5

The following aspects of the HADES IDIQ Ground System Services section (2.3) are applicable in their entirety:

2.3 Ground Systems Services

2.3.1 Ground System Engineering and

Design

2.3.1.1 2.3.1.2

2.3.1.3 2.3.1.4

2.3.1.5 2.3.1.6

2.3.1.7 2.3.1.8

2.3.1.9 2.3.1.10

2.3.1.11 The contractor shall provide software development to enhance the capabilities of the RSC CUE & COMM Ground Control system. This includes developing new applications and modernizing legacy systems.

2.3.2 Ground System Development

2.3.2.1 2.3.2.2

2.3.2.3 2.3.2.4

2.3.2.5 2.3.2.6

2.3.2.7 2.3.2.8

2.3.2.9 The contractor shall develop and propose cloud architecture solutions in accordance with industry best practices for emerging mission requirements specified by the government.

2.3.3 Ground System Integration

2.3.3.1 2.3.3.2

2.3.3.3 2.3.3.4

2.3.3.5 2.3.3.6

2.3.3.7 2.3.3.8

2.3.3.9 2.3.3.10

2.3.3.11 2.3.3.12

2.3.3.13 2.3.3.14

2.3.3.15 The contractor shall provide software integration services to enhance the capabilities of the RSC CUE & COMM Ground Control system. This includes integrating third-party software.

The following aspects of the HADES IDIQ Facility Services section (2.4) are applicable to this effort:

2.4 Facility Services

2.4.1 Power Distribution and Resiliency

Support

2.4.1.1 2.4.1.2

2.4.1.3 2.4.1.4

2.4.1.5 2.4.1.6

2.4.4 Network Infrastructure Support

2.4.4.1 2.4.4.2

2.4.4.3 2.4.4.4

2.4.4.5 2.4.4.6

2.4.4.7 The contractor shall provide 24/7/365 monitoring and support for RSC CUE & COMM, including on-premises and cloud infrastructures. This includes proactive maintenance, troubleshooting, and incident response to ensure government specified RAM metrics are met.

2.4.4.8 The contractor shall manage the hybrid cloud environment, including the GovCloud and on-premises infrastructure. This includes resource provisioning, cost management, and performance optimization.

2.4.4.9 The contractor shall manage and maintain all network connectivity between the on-premises RSC CUE & COMM and the cloud environments. This includes, but is not limited to, VPNs, and other secure connections.

2.4.4.10 The contractor shall implement and maintain a comprehensive cybersecurity program for RSC CUE & COMM IAW DoW and Space Force Defensive Cyber Operations policy and directives.

2.4.4.11 The contractor shall manage firewalls, intrusion detection/prevention systems (IDS/IPS) such as Amazon Guard Duty to ensure compliance with all relevant security regulations.

2.4.4.12 The contractor shall manage and protect all data generated and processed. This includes data backup, disaster recovery, and ensuring data integrity and availability across the hybrid environment.

2.4.4.13 The contractor shall create contingency plans for government approval to ensure that in the event of natural disaster or other crisis event, system data remains intact and accessible.

2.4.5 Space Optimization and Layout

2.4.5.1 2.4.5.2

2.4.5.3 2.4.5.4

2.4.5.5 2.4.5.6

The following aspects of the HADES IDIQ Software Support Services section (2.5) are applicable to this effort:

2.5 Software Support Services

2.5.1 Software Setup

2.5.1.1 2.5.1.2

2.5.1.3 2.5.1.4

2.5.2 Software Development

2.5.2.1 2.5.2.2

2.5.2.3 2.5.2.4

2.5.2.5 2.5.2.6

2.5.2.7 2.5.2.8

2.5.3 Software Configuration

2.5.3.1 2.5.3.2

2.5.3.3

The following aspects of the HADES IDIQ Other Activities section (2.6) are applicable to this effort:

2.6 OTHER ACTIVITIES

2.6.1 COMSEC

2.6.1.1 2.6.1.2

2.6.1.3 2.6.1.4

2.6.1.5 2.6.1.6

2.6.1.7 2.6.1.8

2.6.1.9 2.6.1.10

2.6.1.11 2.6.1.12

2.6.1.13

2.6.2 OTHER ACTIVITIES

(CYBERSECURITY)

2.6.2.1 2.6.2.2

2.6.2.3 2.6.2.4

2.6.2.5 2.6.2.6

2.6.2.7 2.6.2.8

2.6.2.9

2.6.3 CYBERSECURITY OPERATIONS

(DC0)

2.6.3.1 2.6.3.2

2.6.3.3 2.6.3.4

7. ABBREVIATIONS AND ACRONYMS

ABBREVIATION/ACRONYM MEANING

CCB Change Control Board

CONOPS Concept of Operations

DoDD Department of Defense Directive ERB Engineering Review Board FTE Full Time Equivalent GFP Government Furnished Property

HADES Hybrid Architecture and Development for Experimental

Systems

IA Information Assurance IDIQ Indefinite Delivery Indefinite Quantity KAFB Kirtland Air Force Base

MUS Mission Unique Software scripts OAT Operational Assessment Test PWS Performance Work Statement

RSC Research, Development, Test, and Evaluation Support

Complex

RVDS Rendezvous and Proximity Video Distribution System SMP Symmetric Multiprocessing SSC Space Systems Command

SYD89 Innovation and Prototyping Delta