Attachment 2 - Performance Work Statement

PWS-07-001 – Revised 28 June 2007

Shaw AFB, South Carolina – 11 Apr 08

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

OPERATIONS AND MAINTENANCE SERVICES

BASE TELECOMMUNICATIONS SYSTEM (BTS)

AT

SHAW AFB, SOUTH CAROLINA

11.0 DESCRIPTION OF SERVICES

11.1 Scope of Work.

11.2 Requirements.

11.2.1 Base Mission Requirements.

11.2.2 Accident/Incident Reporting and Investigation.

11.2.3 Subcontractor Compliance.

11.2.4 Base Civil Engineering Work Clearance Requests.

21.2.5 Personnel Qualifications.

21.3 Monthly Maintenance.

21.3.1 Perform Telephone Switch System Maintenance.

21.3.2 Perform Inside and OSP Maintenance.

31.3.3 Preventive Maintenance Inspections (PMIs).

31.3.4 System and Service Outages.

41.3.5 Cable Location Staking and Marking.

51.3.6 System Cross-Connect and Disconnect Services.

51.3.7 Voice Mail.

51.3.8 Voice Protection System (VPS).

51.3.9 Traffic Measurement and Analysis.

51.3.10 Contractor Support Services.

61.3.11 Estimates/Surveys.

61.3.12 BTS Work Center Records.

91.3.13 TMS.

101.4 Work Orders.

101.4.1 Work Order Procedures.

142.0 SERVICE DELIVERY SUMMARY (SDS).

153.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

154.0 GENERAL INFORMATION.

154.1 Quality.

154.1.1 Quality Control Program.

154.1.2 Quality Control Plan.

154.2 Security.

154.2.1 Security Plan.

154.2.2 For Official Use Only (FOUO) Material.

164.3 Safety Security, and Environmental Meeting.

15.0 APPENDICES.

1APPENDIX 5.1

15.1 Workload Estimates.

15.1.1 General.

15.1.2 Monthly Maintenance Services.

25.1.3 Work Orders.

APP

5.2 ITEMS TO BE MAINTAINED BY THE CONTRACTOR

5.2.1 General.

5.2.3 GFE/GFM.

1APPENDIX 5.3

15.3 GLOSSARY and ACRONYMS.

15.3.1 Purpose.

15.3.2 Definitions.

55.3.3 Acronyms

1APPENDIX 5.4

1APPENDIX 5.5

1APPENDIX 5.6

15.6 APPLICABLE DOCUMENTS.

15.6.1 Government Documents.

25.6.2 Vendor Documents.

1.0 DESCRIPTION OF SERVICES

1.1 Scope of Work.

Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision and other items and services necessary to provide highly reliable telecommunications and networked voice, video and data services, unless specified in this contract as Government Furnished Property (GFP) to support the mission of 20 CS at Shaw Air Force Base, SC. Contractor shall perform monthly Operations and Maintenance (O&M) services and other services required to ensure the Base Telecommunications System (BTS) is available 24 hours per day, 7 days per week. The BTS consists of the base telephone system switch, the outside plant (OSP) and inside plant systems, and all associated equipment described in Appendix 5.2. Contractor must operate and maintain all BTS equipment and systems in accordance with (IAW) publications in Appendix 5.6.

1.2 Requirements.

1.2.1 Base Mission Requirements.

Contractor may be required to support base mission changes; major or minor BTS infrastructure modifications; and other support requirements necessary for the BTS to meet mission requirements. Missions are frequently interrupted by base exercises or actual ongoing base security events. Support requirements may originate from technology changes, hardware and software systems upgrade, reconfigurations, new or additional equipment, local area network (LAN) cable installations and upgrade, and Dial Central Office (DCO) reconfigurations. This includes routing/diversity requirements and any other environmental changes that could impact or alter the base BTS. Contractor will be required to install telecommunications wiring in dormitories, military family housing, visiting airmen’s and officer’s quarters, temporary lodging facilities, other communications systems and devices, etc., as directed by the CO or QAP.

1.2.2 Accident/Incident Reporting and Investigation.

Contractor shall record and report to the QAP all available facts relating to each instance of accidental Government property damage or contractor personnel injury. Contractor shall secure the scene of any accident and wreckage until released by the accident investigative authority through the Contracting Officer (CO). If the Government elects to conduct an investigation of the incident, the Contractor shall cooperate fully with the QAP until the investigation is completed.

1.2.3 Subcontractor Compliance.

Contractor shall be responsible for ensuring subcontractors satisfy the requirements set forth in the contract.

1.2.4 Base Civil Engineering Work Clearance Requests.

Contractor shall obtain a Base Civil Engineering Work Clearance Request, AF Form 103, and/or an AF Form 332, prior to any trenching or digging; facility work; or manhole/handhole entry. Trenching, excavation, confined spaces entry, confined spaces atmospheric testing/forced air ventilation, and marking and barricading of open trenches are to be performed IAW Occupational Safety and Health Act (OSHA) standards, any local procedures and other provisions of this contract.

1.2.5 Personnel Qualifications.

Contractor is solely responsible for ensuring that sufficient personnel are assigned to this contract and that all personnel are experienced and qualified to perform the services listed in this PWS. Contractor shall identify the key personnel and notify the Quality Assurance Personnel (QAP) prior to commencing work. Contractor shall provide a key personnel listing and contact information to the QAP prior to commencing work and update information on a continual basis to ensure it is always current and correct throughout the life of the contract. All personnel shall be proficient in understanding, reading, writing, and speaking the English language.

1.3 Monthly Maintenance.

Overall responsibility to properly maintain and operate the BTS shall rest with Contractor as described by the maintenance support plan (see 1.3.12.1) and be performed IAW the commercial manufacturer’s recommended procedures. Monthly Maintenance is all actions taken by Contractor to maintain equipment and systems in a serviceable condition or to restore it to a serviceable condition to include inspection, periodic testing, adjustment, and repair. The effort includes the replacement of defective circuit packs and Customer Premise Equipment (CPE), and preventive maintenance IAW applicable publications and other routine work to optimize the life expectancy of the equipment and cable systems. Work orders will be accomplished IAW 1.4 to include relocates and removals. Monthly Maintenance efforts shall not be postponed or otherwise delayed to accomplish work orders.

1.3.1 Perform Telephone Switch System Maintenance.

Contractor shall operate and maintain the switching system(s) identified in Appendix 5.2 IAW Original Equipment Manufacturer (OEM) procedures. Acceptable standard performance level shall be measured by a determination of the total systems availability (up time) and reliability rating during any given month. A period of five minutes down time shall not be exceeded during any one month period. All equipment or services completed by Contractor shall automatically become part of the monthly maintenance services.

1.3.1.1 Contractor shall perform disk, cartridge, or tape backup of the switching system(s) memory within 24 hours of data base changes. When no database changes have occurred over a seven-day period, Contractor shall perform switching system backup.

1.3.1.2 Contractor shall perform System/Data Administration on all equipment and software associated with the BTS specified in Appendix 5.2.

1.3.1.3 Contractor shall perform software functions and translations for any trunk or circuit configurations required by on-base systems or users; perform adds, moves, changes, deletes, and query of a circuit or system data; and provide directory assistance information, service orders, trouble assistance, records administration, and billing as a function of switch operations.

1.3.2 Perform Inside and OSP Maintenance.

Contractor shall maintain inside and OSP cable and equipment as identified in Appendix 5.2 and IAW applicable documents listed in Appendix 5.6 of this PWS.

1.3.3 Preventive Maintenance Inspections (PMIs).

Contractor shall perform PMIs as required on all switching and power systems IAW manufacturer recommended or established schedules and/or manuals. Contractor shall elevate any problems and identify any trends to the QAP in writing.

1.3.3.1 PMI Switch Power Test.

Contractor shall perform scheduled PMI tests of the telephone switch backup power system. PMIs shall test and document the power systems identified in Appendix 5.2. Each power system shall be tested IAW manufactures specifications.

1.3.3.2 PMI Spare Conductor Test.

Contractor shall perform a scheduled PMI test of the spare conductors. PMIs shall test and document at least two selected, out-of service pair (one low and one high numbered pair) in each 25-pair group of every cable terminating in the DCO. These PMI tests are to be accomplished quarterly. Test results shall be documented and a copy provided to the QAP.

1.3.4 System and Service Outages.

1.3.4.1 Contractor Availability.

Contractor shall respond in case of emergencies, outages, alerts and exercises, twenty four hours a day, 365 days a year. If contacted, Contractor or required personnel should report for duty and provide services as necessary until the emergency, alert, or exercise is completed.

1.3.4.2 Scheduled Outages.

Contractor shall identify and coordinate verbally with the QAP the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules. The user must release all affected equipment and circuits prior to any service disruption. Notification shall include the reason for the interruption, duration, start and stop times, and the equipment, lines, and buildings affected.

1.3.4.3 Outage Restoration.

If multiple facilities, areas, primary trunks or cables are impacted, the QAP will assign the category of the outage and establish the repair priority. Contractor shall respond on site and initiate repair actions within the specified time listed below from the time the QAP advises the contractor of the problem. Contractor shall restore services in the priority order determined by the QAP, and the Restoration Priority List (RPL) shall apply in the absence of the QAP. Contractor shall continue to work on repair actions until service is restored based on priority. Contractor shall work closely with the QAP on all service or system outages and verbally notify the QAP upon restoration of service providing the time service was restored and a description of repair action. Contractor shall maintain an accurate and readable record of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration. (See definitions in Appendix 5.3 and workload estimates in Appendix 5.1.) If an outage significantly affects a mission, the QAP may designate the category of outage as the mission dictates. Any loss of call handling capability or network connectivity is further defined as follows:

1.3.4.3.1 Emergency Outage.

On-site response is required within four hours. If an outage significantly affects a mission, the QAP may declare the outage as Emergency. Emergency outages are classified as a loss of over 75% or more of total call handling capability of any communications system; loss of any Primary or Secondary Crash System or any portion thereof; failure of one or more circuits listed in the Base RPL; or loss of LAN connectivity affecting 100 or more users.

1.3.4.3.2 Priority Outage.

On-site response is required within six hours. Priority outages are classified as a loss of over 25% or more of total call handling capability of any communications system; major alarm of any switching system identified in Appendix 5.2; loss of the Commanders Net or Land Mobile Radio (LMR) telephone/radio circuits; ttotal loss of telephone service within a building; or loss of LAN connectivity affecting 15-99 users.

1.3.4.3.3 Routine Outage.

On-site response is required within forty-eight hours. Routine outages are any other outages not included in the above categories.

1.3.4.4 Remote Monitoring (Response to NCC).

Contractor shall coordinate the details of any proposed Remote Monitoring method with base personnel and be documented in the Contractor’s Maintenance Support Plan. Remote monitoring shall not interfere with any government owned system. Remote monitoring of the switch system(s) shall not require assistance from base personnel. Notification of switch outages shall not be through a continuous direct line to the switching system for security reasons. Remote diagnostics modems must be user name and password protected. Contractor is responsible for all materials and equipment necessary to implement remote monitoring and shall take all actions to implement the plan and comply with telephone switching security standards IAW Air Force Instruction (AFI) 33-111, Section G.

1.3.4.5 Outage Cause Identification.

Contractor shall determine if a recorded problem or system failure is attributable to the switching system, BTS, or other causes. If the malfunction is determined to be due to other causes (outside the Contractor-maintained system/equipment), Contractor shall immediately notify the QAP. If the cause of failure is determined at a later time to be related to the BTS, Contractor may be liable for the cost of any third party service calls or charges necessary to isolate and repair the problem.

1.3.5 Cable Location Staking and Marking.

Contractor shall provide location, staking, and marking services on BTS encased or direct buried conduits/cable when requested by the QAP. Contractor shall mark up to 40,000 feet of cable base period and each option period (if exercised). Additional quantities of marking and staking services will be ordered via work order. Contractor shall locate and mark buried cable within three feet of the actual location at ten-foot intervals and at direction changes. The marking shall begin two feet from the point of entry into the work area and shall continue two feet past the point of exit from the work area. Contractor shall complete location, staking and marking within the specified time listed below from the time the QAP advises Contractor of the requirement.

· Emergency: Within two hours.

· Routine: Within twenty-four hours.

1.3.6 System Cross-Connect and Disconnect Services.

Contractor shall perform system cross-connect and disconnect services. Cross-connects and disconnects, which are required or incidental to the performance of systems maintenance actions, shall be included as part of the monthly service. Cross-connects and disconnect services, which are associated with installation per work orders or to establish new services, shall be ordered separately.

1.3.7 Voice Mail.

Contractor shall provide voice mail operations. This includes management and administration of system network table and networking plan for multiple systems, additions, deletions and modifications to users mailbox, distribution list, holiday schedule tables, and daylight saving time. Functions include diagnostic, maintenance and minor programming change on current software applications. System backup includes backup of system configuration, names, and print “list all” of database.

1.3.8 Voice Protection System (VPS).

The routine maintenance of the VPS system is via MAJCOM NOSC. Contractor shall respond to any requests for local maintenance as directed by the QAP.

1.3.9 Traffic Measurement and Analysis.

Contractor shall perform semi-annual traffic measurement and analysis within system capabilities and limitations and perform analysis and studies on the base switching system (see Appendix 5.5 and PWS Section 1.3.13.3). The information required by the contract must cover no less than a five-day period, (Monday-Friday).

1.3.10 Contractor Support Services.

1.3.10.1 Contractor Support for Government Engineering and Installation.

Upon direction of the QAP, Contractor shall provide technical support to include an interchange of information on technical parameters and capabilities of the BTS; location and identification of building terminals and communication rooms; and verification of cable record information. These efforts include setting of equipment options to determine proper operational conditions; restoration of service to existing equipment; establishment of service to new facilities; transfer from one system to another system; and support of hardware and software upgrades.

1.3.10.2 Contractor Interface and Support for other Vendors.

Contractor shall cooperate, share and exchange routine or available technical and system equipment interface information with other vendors.

1.3.10.3 Design Review Meetings.

At the request of the QAP, Contractor shall review program or project drawings and provide comments concerning communications requirements within ten working days from receipt. Contractor shall participate in designated design review meetings as identified by the QAP. The BTS manager shall attend up to ten local vicinity meetings per month.

1.3.11 Estimates/Surveys.

1.3.11.1 Rough Order of Magnitude (ROM)/Desktop/Budgetary Estimates.

Contractor shall perform ROM/desktop/budgetary estimates as directed by the QAP. The Contractor shall provide the draft within two working days from receipt.

1.3.11.2 Site Surveys.

1.3.11.2.1 Contractor shall perform detailed site surveys as directed by the QAP and provide the solution to the QAP using the standard work order format, listing those efforts/items required to complete the job.

1.3.11.2.2 Upon receipt of an Information Technology/National Security System (IT/NSS) AF Form 3215 and request from the QAP, Contractor shall review the AF Form 3215 requirement, perform the site survey, and provide a proposed technical solution using existing Contract Line Item Numbers (CLINS)/product identifications (PIDS). Labor Hour and Material CLINS/SLINS/PIDS are to be used only when an appropriate pre-priced SLIN/PID has not been established for the product/effort required, or when the use of CLINS X009 or X010 are justified as the best value to the Government.

1.3.11.2.3 Contractor shall provide the proposed solution to the QAP within five working days from receipt unless a longer period is agreed to by the QAP and documented on the requirement. (See Appendix 5.1 for workload estimates).

1.3.12 BTS Work Center Records.

Contractor shall establish and maintain BTS work center records. All BTS records and documents created and maintained by the Contractor are Government property. All records and record-generating software will remain at the location designated by the QAP and shall be available for review by the Communications Systems Officer, CO, QAP, and other authorized personnel. Contractor shall update work center records within two duty days after completion of the associated task(s). The Government may require electronic format. Contractor shall make provisions for Government access to databases, servers, media or other documentation. Contractor shall update all errors found or identified during review of the work center records. Contractor shall create and/or maintain accurate, complete, and readable work center records as listed below:

1.3.12.1 Maintenance Support Plan (MSP).

The MSP shall enable the tracking of preventive maintenance actions on contractor-maintained equipment. Electronic copies shall be provided to the QAP and CA (Block 9 of the SF Form 1449). When changes occur that affect the plan, revisions shall be submitted within 10 work days after the effective change (e.g. modification adding equipment) unless otherwise requested by the CO (e.g. with the proposal to add new equipment to maintenance). The Government will review and approve, or provide the contractor with required corrections, within 30 calendar days. Changes may be implemented only after CO approval. The MSP shall, at a minimum, contain a schedule of PMIs due on each piece of equipment being maintained (Appendix 5.2) for the life of the contract IAW equipment manufacturer’s recommendations; specific maintenance tasks to be performed on the system; malfunctions or problems annotated on record with equipment data, serial number, etc.; and the corrective action taken by the Contractor.

1.3.12.2 PMI Inspection Records and Malfunction Report.

PMI records shall, at a minimum, contain the initials of person’s name performing the inspection; date and time inspection was performed; short description of inspection conducted; repair action required; and corrective action(s) taken.

1.3.12.3 Maintenance/Repair Logs.

Contractor shall establish and maintain an accurate and legible BTS Maintenance/Repair Log to show all maintenance and inspections (other than PMIs) performed during each 24-hour period as a result of trouble report actions or scheduled/unscheduled outages. The log shall be initialed by the BTS Manager and shall include, as a minimum, initials of the first and last name of the person reporting a discrepancy; time a discrepancy was reported (start time); short description of the discrepancy (reason for scheduled/unscheduled outages); identification of the customer/user by station line affected (telephone number or circuit number); location of equipment (building and room number, etc); time a technician(s) was dispatched; time discrepancy was corrected (stop time) and annotation of log with the person or office contacted to provide status information; corrective action(s) taken; and restoration priority (emergency, priority, or routine outage(s)).

1.3.12.4 Cable Installation/Repair Test Results.

Contractor shall furnish a cable installation/repair test results report to the QAP within five work days after the installation or repair of an outside plant cable. The report shall be provided by electronic transmission. The data shall be capable of being printed on 81/2 inch standard-size paper. Identify all acronyms, codes, abbreviations, signs and symbols and retain same format for all submissions. Graphic and pictorial may be used to illustrate. The report shall, at a minimum, contain the purpose of test/inspection; complete identification of item tested/inspected and test equipment used; complete description of the physical set-up (e.g., item, facility, and equipment used); complete description of procedures used; copy of results/analysis; actual recorded data (e.g., instrument readings)( if extensive, provide as an appendix); conclusions/recommendations; and authentication/authentication of results and acceptability.

1.3.12.5 Communications and Information Systems Installation Record (CSIR).

Contractor shall create, update, and post changes to drawings, plant records or documents using Government-provided (commercial) AutoCAD or Micro-station software. Copies of the CSIR will be provided as prescribed IAW AFI 21-404. Contractor shall transfer the updated hard copies of the current cable drawings into the Base map in AutoCAD or Micro-station format. Contractor shall coordinate with the base CSIR manager IAW AFI 21-404 and comply with the instructions published at: http://www.e-publishing.af.mil/pubfiles/af/21/afi21-404/afi21-404.pdf. Contractor shall provide the record in hard copy at least quarterly with the first submission due 90 calendar days after performance start date. One copy shall be provided to the QAP for review and initial approval. Following QAP approval, two copies shall be provided to the base CSIR manager for final disposition. Contractor shall submit a written notice to the CA by e-mail or letter indicating compliance with delivery at least quarterly. The records shall be for the inside and outside telephone plant portion of the telecommunication system.

1.3.12.6 Scheduled Service Interruption Records.

Contractor shall maintain records of all scheduled interruptions and shall include the reason for the interruption, authorizations, action taken, equipment or lines affected, and dates/times of coordination and restoration.

1.3.12.7 Switching System and Inside & OSP Equipment Operational Records.

Contractor shall retain reports on site, and make available for QAP or CO/CA review at any time.

1.3.12.8 CLIN/PID Utilization Report.

On a monthly and cumulative basis, Contractor shall be responsible for creating and maintaining an electronic record of the CLINs/SLINs/PIDs, descriptions, and quantities used under the contract, excluding price information. Contractor shall submit this report to the QAP monthly. When subcontractor effort is used, Contractor shall identify individual material components to accomplish the job and sub-contractor labor quantity as a lump sum number of hours.

1.3.12.9 AF Logistics Support Spares Records.

Contractor shall maintain and update the AF Logistics Spares records in the on-site work center. Records include spares inventory list and spares replacement log. Spares inventory list shall include, as a minimum, Product Engineering Code (PEC), serial number, description, quantity, and vendor. Spares replacement log shall include, as a minimum, name of calling and called personnel, time, requesting description, Material Return Authorization (MRA) number, equipment item’s PEC and serial number, shipping date, and material return date.

1.3.12.10 Contractor-Furnished Hazardous Material

(see 4.3(b)). Contractor shall provide this report when bringing or using hazardous material on Government facilities. Contractor shall provide the QAP and CA/CO with this report electronically not later than 30 calendar days after contract award and quarterly thereafter. The report shall consist of the following:

1.3.12.10.1 Section 1, General Information.

This section shall contain: Contract number; contract performance period; Contractor's name; date of report; name and phone number of on-base contractor point of contact; emergency phone number; and address or physical location of the contractor's on-base field office.

1.3.12.10.2 Section 2, Product Information.

This section shall contain: product nomenclature; product trade name; product part number; manufacturer’s name and address; physical location(s) of on-base usage and storage; description of how product is used; justification for use.

1.3.12.10.3 Section 3, Usage/Storage Amount.

This section shall contain: unit of measure (e.g., gallons, quarts, pints, fluid ounces, pounds, other (specify); amount brought on installation; amount used during reporting period; amount stored; amount removed; and signature of responsible contractor.

1.3.13 TELECOMMUNICATIONS MANAGEMENT SYSTEM (TMS).

Contractor shall perform daily record updates using the installed database management system or any updated system that provides for this function during the term of the contract. Known systems are Cable Assignment Information Record System (CAIRS), TMS(NetPlus) and Access. Some updates may require the contractor to manually enter the data upon completion of individual work orders or record changes. Contractor shall complete record updates within two duty days after the circuits/service have been installed/relocated/disconnected or changed. Contractor shall provide the following TMS records upon request by the QAP:

1.3.13.1 Work Order Records, Including Warranty Records.

Contractor shall provide TMS-generated service order reports upon request from the QAP.

1.3.13.2 Cable Pair Assignment Records.

Contractor shall maintain cable pair assignment records in hard copy and computerized format using TMS.

1.3.13.3 Traffic Measurement Records

(see 1.3.9). Contractor shall provide the report with printed, tabulated data from the traffic measuring system. The report shall provide measurements for seven consecutive business days, on an hourly basis, unless a shorter interval is required. The report shall contain an analysis of the traffic measurements and recommendations based on the analysis. Recommendations shall address expansion of switch hardware and software. The report shall also include a trunk traffic summary and individual analysis of each trunk group.

1.3.13.4 Equipment Inventory Records.

Contractor shall review the list of equipment (Appendix 5.2) and prepare an update of equipment inventory for equipment installed or removed via contract modification or the work order process. Include all assemblies of the equipment configuration, which would be logically disassembled from the total configuration for the purpose of packing and shipping. The inventory shall be formatted on the report in the same manner as in Appendix 5.2. The report shall be submitted to the QAP, CA, and STEM B electronically and be continually updated and submitted annually not later than the last work day of August.

1.3.13.5 Call Accounting System (CAS).

Contractor shall operate the CAS. This includes storage and output of records and formatting of the switching system. Contractor is not responsible for input, manipulation, or analysis of data. Contractor’s responsibility for any billeting CAS will be limited to the above functions; the demarcation point will be at the switch port.

1.3.13.6 System Security Audit Report.

Contractor shall maintain a weekly user event log, which shall contain, at a minimum, the number of logins (remote and local); number of login attempts (remote and local); password changes; and/or any critical table modifications including new user accounts as allowed by the switch.

1.3.13.7 System Capacity Records.

Contractor shall produce system capacity reports on demand via TMS or by extracting the required information from the VSS.

1.4 Work Orders.

Work orders will be accomplished during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours (see Appendix 5.1). Contractor shall be responsible for covering such situations with adequate personnel and completing the work within the stipulated time. Examples of work orders include, but are not limited to, future equipment purchases, installations, removals, or relocations. Additionally, work orders may include installation or removal of cables/transmission media as required for new requirements, and Monthly Maintenance of these equipment items/media. The QAP will be notified of any installation found to be incomplete or not installed according to industry standards. Contractor shall “maintain” the installed infrastructure and will not be held responsible for completing third party installations or bringing third party installations up to industry standard unless directed by issuance of a work order or modification.

1.4.1 Work Order Procedures.

Contractor shall comply with the following work order procedures and requirements.

1.4.1.1 Pre-Priced Items.

Work orders for pre-priced items may be prepared by the QAP or by Contractor. Work orders prepared by Contractor shall be submitted for approval to the QAP. All work orders shall be prepared on DD Form 1367, Commercial Communications Work Order (CCWO) or equivalent form. Work order numbers shall be established by the QAP. If required, the Contractor shall visit the proposed work site with the QAP to ensure agreement on the work to be performed. Authorization to deviate from pre-priced (competed) PID items requires appropriate justification, price support (See FAR 15.4) and CO approval.

1.4.1.2 Work Order Classifications.

The QAP will classify work orders as routine, priority, or emergency. The QAP is authorized to reclassify/reprioritize work orders without cost before work commences. Contractor shall comply with the time limits listed below from the time of receipt of the work order; however, exceptions to time limits may be allowed, with the written approval of the QAP. All cable cut repairs shall be classified as emergency unless determined otherwise by the QAP.

1.4.1.2.1 Routine.

Contractor shall complete routine work orders within ten duty days (see Appendix 5.1).

1.4.1.2.2 Priority.

Contractor shall complete priority work orders within three duty days (see Appendix 5.1).

1.4.1.2.3 Emergency.

Contractor shall complete emergency work orders within four hours (see Appendix 5.1).

1.4.1.3 Required Information on Work Orders.

Work orders placed under the contract will contain the following information, consistent with the contract terms: date of preparation; contract number and work order number; CLIN/SLIN, description, quantity ordered, building number, room number, and contract unit and extended prices; work order priority and established completion time; statement “Davis Bacon Act applies ____ Y or ____ N _____ (Contractor Initials)”; changes to work orders, as permitted by terms within this PWS that reflect mutual agreement by attaching supporting documentation, signatures of QAP and Contractor, and dates of signatures; and any other pertinent information.

1.4.1.4 Work Orders Subject to Davis Bacon Act (DBA).

The QAP is authorized to place work orders directly with Contractor for all CLINs/PIDs excluding those subject to Davis-Bacon wages. Contractor shall identify work orders where the DBA applies on the face of the work order. Any work order for construction CLINs/PIDs in excess of $2,000.00 must be approved by the CO.

1.4.1.5 Work orders for Time and Materials (T&M) CLINs X009 and X010.

Work orders for T&M shall be approved by the CO regardless of dollar value, unless delegated in writing by the CO. In addition to the requirements of subparagraph 1.4.1.4, work orders for jobs under CLINs X009 and X010 shall identify the labor categories and rates from the pricing table, the estimated period of time required to accomplish the job, the materials estimated to complete the job, and a total not-to-exceed (NTE) price for the job. Contractor shall provide backup documentation to support price reasonableness for work orders with CLIN x010 (Materials) IAW FAR 15.4 with the work order forwarded for approval. CLIN x010 items may be included as a total CLIN price on the work order; but, a separate material list that includes descriptions, quantities, and destination price information (price, shipping, G&A), etc.,) must be submitted with the work order for approval. After installation completion, the QAP and BTS Manager will initial the work order to verify actual amounts and types of materials used. Copies of the documentation specified in Federal Acquisition Regulation (FAR) 52.232-7 shall be provided to and retained by the QAP. The BTS Manager shall annotate actual hours and labor categories on any work order. Payment will be made IAW FAR 52.212-4 Alt I.

1.4.1.6 Submittal of Completed Work Orders.

Contractor shall provide copies of all completed work orders issued under this contract to the QAP within two duty days of completion.

1.4.2 Global Positioning System (GPS) Service. - Reserved

1.4.3 Preventive Maintenance Work Orders

1.4.3.1 PMI Manholes.

Contractor shall provide inspections on manholes as outlined below: If the Contractor is working in a manhole the Contractor must correct any discrepancies before job is considered complete. Each manhole will be inspected for the following discrepancies and corrected.

1.4.3.1.1 All cables will be identified and tagged. At each splice, tags will be placed on each side of the splice identifying each cable. In manholes with pull through cables, each cable will be identified with a tag.

1.4.3.1.2 All cables will be racked to the manhole cable supports.

1.4.3.1.3 All manhole drawings shall be updated to indicate all splices and all cables in the manhole.

1.4.3.1.4 All vacant ducts will be sealed; ducts with cables installed will also be sealed.

1.4.3.1.5 All manholes will be cleaned of mud, water and any other debris.

1.4.3.2 PMI Terminals.

Contractor shall provide inspections on terminals as outlined. Each terminal will be inspected for the following discrepancies and corrected.

1.4.3.2.1 Verify the correct terminal number and cable count.

1.4.3.2.2 Ensure cable is properly clamped to the wall and entrance conduits are sealed.

1.4.3.2.3 Ensure cable is tagged correctly.

1.4.3.2.4 Verify all working numbers in the facility and remove any unused numbers.

1.4.3.2.5 Remove all unused cross-connects in the terminal.

1.4.3.2.6 Ensure that terminal is properly secured to the wall and is clean.

1.4.3.3 PMI Distribution Pedestal Terminals.

Contractor shall provide inspection on pedestal terminals as outlined. Each terminal will be inspected for the following discrepancies and corrected:

1.4.3.3.1 Evaluate condition of Distribution Pedestal terminal.

1.4.3.3.2 Identify and tag each cable in the terminal if not already tagged.

1.4.3.3.3 Make sure that cable is grounded to a ground rod.

1.4.3.3.4 Inspect condition of cable and cable pairs for dry rot, exposed conductors and any damage by rodents.

1.4.3.3.5 Ensure that terminal is correctly installed.

1.4.3.3.6 Verify all working numbers and remove any unused.

1.4.3.3.7 Remove all unused cross-connects in the terminal.

1.4.3.4 Manhole, Handhole, and Building Terminal Inspections.

Contractor shall maintain manhole, handhole, distribution pedestal terminal, and building terminal inspection records as outlined in 1.4.3.1 - 1.4.3.3. The record shall be available for inspection and analysis by the Government to facilitate repair actions. If electronic documentation is implemented, Government access shall be granted to vendor databases, storage media, or files.

2.0 SERVICE DELIVERY SUMMARY (SDS).

Performance Objective

PWS

Reference Performance Threshold (Monthly)

Perform PMI tests of spare conductors

1.3.3.2

Test & document at least 2 out-of-service pair (one low/one high numbered pair) in each 25-pair group of every cable terminating in DCO

Respond to all system and service outages within the required time constraints:

Emergency – 4 Hours

Priority – 6 Hours

Routine – 48 Hours

1.3.4.3

Emergency – Zero instances exceeding 4 –hour response time Priority – One instance exceeding 6-hour response time Routine – One instance exceeding 48 hours

Provide location, staking, and marking services Emergency: provide within 2 hours

Routine: provide within 24 hours

1.3.5

Emergency – Zero instances exceeding 2-hour response time Routine – One instance exceeding 24 hours

Perform disk, cartridge, or tape backup of switching systems memory

1.3.1.1

Zero systems memory mismatch achieved (synchronized)

Review program/project drawings and provide comments; attend vicinity meetings

1.3.10.3

Drawing comment response—No more than one instance exceeding 10 working days.

No more than one unexcused meeting absence

Update work center records after completion of new task/work orders

1.3.12/

1.3.13

No more than two instances exceeding two days

No more than one work-center record update error

Comply with established timeframes for completion of work orders Routine - 10 duty days Priority - 3 duty days Emergency - 4 hours

1.4.1.2

Routine – Two instances exceeding 10 duty days Priority – Zero instances exceeding 3 duty days

Emergency – Zero instances exceeding 4 hours

NOTE: The Government has the right to inspect all services called for by the contract (SDS and Non-SDS items), to the extent practicable at all times and places during the term of the contract.

3.0 GOVERNMENT-FURNISHED PROPERTY AND SERVICES.

Contractor logistic support for Voice Switching System (VSS) is managed by Ogden ALC 84 SCSG/GBSVS and CITS GIG SG/KZ through a contract with General Dynamics Network Systems. This contract awarded in FY 2005 covers depot level support for Nortel, Avaya, Lucent and Siemens telephone switches. Detailed procedures are described in CITS Life Cycle Supportability Customer Service Guide 2005 published by General Dynamics.

GFP: None.

4.0 GENERAL INFORMATION.

4.1 Quality.

4.1.1 Quality Control Program.

The Contractor shall establish, operate, and maintain a highly effective and open quality control program for all services provided under this PWS. The Government will rely upon Contractor documentation for all services performed subject to periodic review and validation. The Contractor shall establish and monitor a customer feedback system for correction of validated complaints and notification of corrective action to customer.

The Contractor shall establish and develop data collection methods to record data ensuring work accomplished meets acceptable performance and technical standards. The data shall identify trends, potential and actual problem areas, and any required corrective action by the Contractor or the Government. Upon request, Contractor shall participate in periodic quality assurance reviews and validation meetings with the QAP or CO.

4.1.2 Quality Control Plan.

Contractor shall develop and maintain a highly effective Quality Control Plan (QCP) for all services provided under this PWS. The QCP shall remain in effect during the term of the contract (including any option periods if exercised). Contractor shall retain the QCP on site and make it available for Government review upon request. Contractor shall provide any changes to the QCP to the CO at least ten days prior to implementation for review and approval.

4.2 Security.

Contractor shall follow security guidelines IAW AFI 33-111 (Section G), DoDI 8100.3, Defense Switch Network Security Technical Implementation Guide (DSN STIG). At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.2.1 Security Plan.

Contractor shall develop a physical security plan that will detail how Government property and/or facilities will be safeguarded and secured. The plan shall include the type of key/combination control, end-of-day security check procedures, and a discussion of how employee conformity to security requirements will be affected. The plan shall discuss procedures for ensuring that password protection for BTS security is established. The plan shall be retained on site and must be available for Government review at all times.

4.2.2 For Official Use Only (FOUO) Material.

If Contractor determines that unauthorized personnel has access to For Official Use Only (FOUO) material, such as the Base map or CSIRs, Contractor Site Manager will immediately notify the QAP and cooperate fully with any investigation. Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, and requirements. This regulation establishes policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.3 Safety Security, and Environmental Meeting.

Contractor shall initially meet with appropriate local safety and health, security, environmental, and civil engineering offices prior to the commencement of work or within ten days after start of contract performance to:

4.3.1 Determine any potential problems with the projected work in areas that may contain asbestos, hazardous materials, and hazardous wastes and local procedures to be followed in the event such problems are encountered.

4.3.2 Determine local procedures to be followed concerning the use, disposal, or reporting of use of hazardous materials. Material Safety Data Sheets (MSDS) shall be submitted IAW FAR Clause 52.223-3, “Hazardous Material Identification and Material Safety Data,” for any hazardous materials (paints, solvents, cleaners, encapsulating compound, etc.) to be used in performance of the contract. The MSDS must be on file with the Base Environmental Management Office prior to any use of the hazardous material.

4.3.3 Ensure that any required environmental surveys have been accomplished and that any problems identified have been resolved. An environmental survey is required at each site requiring demolition/construction/upgrade before work can begin. Advise the QAP immediately upon learning that an environmental survey has not been accomplished. Contractor shall not begin work until the environmental survey has been accomplished and any problems identified have been resolved.

4.3.3.1 All personnel are required to complete Environmental Management Systems(EMS)

Awareness training. Training can be accomplished by self-registering on the Environmental Health Training Network (ESOHTN).

1. Go to the website: http://esohtn.com and click on “Enter”

2. Click on the title of your Command (Air Combat Command)

3. At the welcome page, click on “Enter”

4. At the login screen, locate the box on the right side that is labeled, “Register – New Users”

a. Enter esohtn into the Registration Password box.

b. Click on Create an Account

5. For the next several screens, enter the information in the boxes as requested

6. Select Contractor, Company/Prime name, Sub-Contractor (If needed)

7. Select company’s environmental Management System (EMS) ISO certification level

8. Read the disclaimer and if you agree, click on “I AGREE” to complete your registration

9. If you ever need assistance, you can click on one of the help links located on the main login page, and someone will contact you Note: If you ever forget your password, if you request a new one from the system, it will send a new password to the e-mail address you used when you registered. You can use the new password to get into the system. After you login, go to “My Account” and change your password to whatever you want it to be.

4.3.4 Determine any site-specific security requirements and ensure compliance by all personnel.

4.3.4.1 Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, "Information Security Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

4.3.4.2 Pass And Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Contractor can not sponsor other contractors on base. Only government employees (military or civilian) are authorized to sponsor contractors.

NOTICE: All contract employees shall submit to a criminal background check accomplished by Shaw Air Force Security Forces prior to the employee being issued a contractor badge, Common Access Card or short-term pass.

a. Obtaining Contractor Badges: All contract employees who work on Shaw Air Force Base must obtain a Contractor Badge. Before starting work on base, the contractor must complete the Shaw Form 54 from the contracting office. Security Forces will conduct the background check using the Shaw Form 54. Contractor badges will be issued from the Security Forces Pass & Registration Office in Building 1118, Shaw Air Force Base, SC 29152. Contractor badges will not exceed one (1) year in duration.

b. Obtaining Common Access Cards (CAC): Contractors who require government computer access may obtain a CAC. Sponsoring activity and contractor are responsible for loading contractor employees into the Contractor Verification System. Request for background checks shall be submitted to the following e-mail address:

20sfsbackgroundchec@shaw.af.mil. At a minimum, request will include full name, social security number, and date of birth. CAC can be issued for the length of the contract not to exceed three years.

c. Short-Term Passes: Contractor requiring brief periods of access on base will be an AF

Form 75. Sponsors can contact the Visitor Center or Pass and Registration to obtain these Passes.

d. Contractor vehicles do not require passes.

4.3.4.3 Retrieving Identification Media. The contractor is responsible for retrieving all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. The contractor shall return retrieved items to the Security Forces Pass and Registration Office.

4.3.4.4 Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.3.4.5 Weapons, Firearms, and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw Air Force Base.

4.3.4.6 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

4.3.4.7 Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.3.4.8 Controlled/Restricted Areas. (IF APPLICABLE) The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check, Local Agency Check, Credit Check (NACLC) investigation before receiving a Restricted Area Badge.

4.3.4.9 Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

a. The contractor shall immediately report to the Quality Assurance Evaluator (QAP) or Program Manager any occurrences of lost or duplicated keys.

b. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government.