Attch_8_-_Quality_Assurance_Surveillance_Plan_-_FA8505-17-R-0004.pdf

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Quality Assurance Surveillance Plan for

Kadena AB F-15 PDM Program

FD2060-15-95046

Date: 28 JUN 2016

1.0 Performance Management

1.1 Objectives: To provide continued Programmed Depot Maintenance (PDM) support for the F-15 aircraft stationed at Kadena Air Base (AB), Okinawa, Japan. The requirement includes repair, modification, Time Compliance Technical Orders (TCTOs), Corrosion Control (CC), Analytical Condition Inspection (ACI), Drop-In Maintenance (DIM), and Individual Aircraft Tracking (IAT) inspection of F-15 C and D model aircraft. The program includes the dispatch of Contract Field Teams (CFTs) within the PACAF Theater for the repair of F-15 aircraft that require Unscheduled Depot Level Maintenance (UDLM).

1.2 Result: Maintain continuous F-15 PDM support in the PACAF Theater without a break in service, preventing a significant impact on aircraft availability and possible grounding of aircraft.

2.0 Assessment Management

2.1 Services Summary

Performance Objective

PWS

Reference

Performance Threshold Method of Surveillance

Monthly Quality Standard

6.2 Contractor shall maintain a

minimum monthly quality standard of 97.5% Government Acceptance Rate (GAR) for Safety of Flight (SOF) inspections per current Defense Contract Management Agency (DCMA) SOF list dated 7 March 2011.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Post-PDM Receiving Inspections

6.2 No Category I Major Findings

during customer post-PDM receiving inspections are permissible. No more than one Category II Major finding during customer post-PDM receiving inspection is permissible. No more than five Category I Minor findings during customer post-PDM

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

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receiving inspections are permissible.

Compliance with Technical Data

3.2.1.1 100% compliance with all published Technical Data procedures, instructions, & directives. Requests for deviations must be approved by the USG prior to deviation. All work performed using latest version of the publication.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Aircraft Schedule

6.7 Contractor shall maintain no more

than 125 flow (calendar) days per aircraft. Delays caused by Government action will be subtracted from the total flow days.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Compliance with Technical Data

3.2.1.1 100% compliance with all published Technical Data procedures, instructions, & directives. Requests for deviations must be approved by the USG prior to deviation. All work performed using latest version of the publication.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Contract Field Teams

5.4 The contractor shall provide a

proposal to the USG within five (5) business days of receipt of request.

Surveillance will be conducted by the USG Program Manager confirming the receipt time and results will be documented quarterly in the PAR.

Program Status Reporting

5.15.2.1, 5.15.2.2

Team coordination/status review led by contractor held at a minimum weekly. Status briefing report shall be provided via email to the USG Program Manager one (1) business day prior to the review.

Team coordination/productivity review led by contractor held at a minimum quarterly. Productivity briefing report shall be provided via email to the USG Program Manager one (1) business day prior to the review.

Meeting minutes shall be submitted no later than two (2) business days after the date of the meeting.

Surveillance will be conducted the USG Program Manager reviewing the briefings and results will be documented quarterly in the PAR.

Program Management Reviews

(PMR)

5.15.3.1, 5.15.3.3, 5.15.3.5, 5.15.3.6

PMR conducted at least annually to review cost/schedule/performance metrics and address significant program/technical issues. Agenda prepared by contractor: coordinated with USG. Agenda provided NLT

Surveillance will be conducted the USG Program Manager reviewing the briefings and results will be documented quarterly in the PAR.

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30 calendar days prior to meeting;

minutes/action items provided within five (5) business days. All action items tracked until closure or resolution.

Master Program Plan & Schedule

5.15.5.3 Initial copy of Integrated Master

Schedule (IMS) provided within 30 calendar days of contract award and updates provided once a month thereafter.

Surveillance will be conducted quarterly by the USG Program Manager by reviewing the IMS and the monthly updates. Results will be documented quarterly in the PAR.

Ground Handling

6.2 All ground handling shall be

conducted IAW applicable TOs listed in the Work Specifications with zero (0) instances of safety violations or damage to aircraft to improper handling.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Operational and Functional Checks on Distrubed Systems

6.2 All discrepancies discovered during

operational and functional checks of disturbed systems must be corrected/repaired 100% to meet operational parameters specified in the associated F-15 job guide manuals.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Maintenance Records, Forms, and Publications

6.2 Correctly maintain, prepare, &

process all required aircraft forms and records specifically listed in Work Specifications paragraph section 1.3.

Surveillance will be conducted , at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Replacement Parts/Materials

6.2 When replacing parts/material, all

installed items on an F-15 shall be 100% approved/authorized by USG F-15 technical publications.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Over-and- Above Work Procedures and Accomplish-ment

6.8.1 All over-and-above work requests

must be authorized by the ACO prior to accomplishment and completed 100%. The USG shall not be held liable for reimbursement for any unauthorized work tasks.

Surveillance will be conducted , at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Security 8.2 Zero (0) security-related incidents for duration of contract period where integrity of USG property or data is compromised.

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be documented quarterly in the

PAR.

Quality Control 8.6.6, 8.6.7 Quality Control Program in compliance with ISO 9001:2000/SAE AS 9100. Upon request, records of inspections

Surveillance will be conducted, at a minimum, monthly by the QAR(s) and the results will be

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furnished to USG within two (2) business days.

documented quarterly in the

PAR.

Establish and maintain Contractor Manpower Reporting

5.8-5.8.3 Within 30 calendar days of contract/order award, the Contractor shall establish a record for the contract/order in eCMRA including Order Data, Contact Data and Location Data and make the annual report no later than October 31 of the following fiscal year.

Surveillance will be conducted, by the COR monitoring eCMRA and reporting Contractor non-compliance to the PCO.

Surveillance will be documented, at a minimum, quarterly by the COR in the PAR.

2.2 COR Online File Documentation

2.2.1 The COR will establish and maintain an online file containing training and surveillance documentation (COR Profile and COR Online File in the CORT Tool) in accordance with DFARS PGI 201.602-2(d)(vi); AFFARS MP5301.602-2(d)2.5; the OUSD Memorandum, dated Mar 29 2010; and the OUSD Memorandum, dated Feb 10 2014. The following documentation will be uploaded in the CORT Tool by the COR or PCO as applicable.

1) Contractual Documents PWS, PWS revision(s) QASP, QASP revision(s) Applicable CDRL(s)

2) Training and Appointment

DAU CLC 222 Contracting Officers Representative (COR) Online Training DAU CLM 003 Overview of Acquisition Ethics Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) Overview Lesson DAU DOD 002 Combatting Human Trafficking for DOD Acquisition QAPC-Led Training Contract-Specific Training OGE 450 Welcome Page – Confidential Financial Disclosure Report Designation of Contracting Officer’s Representative Revocation (Termination) of Designation of Contracting Officer’s Representative

3) Contractor Performance Data Monthly Quality Standard Report Applicable status report(s) Applicable CDRL deliverables DCMA report(s) Commercial Asset Visibility-Air Force (CAV-AF) Repair Item Actions Report(s), The Department of Defense Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) (formally WAWF) report(s) and/or other documentation demonstrating oversight of Contractor payment

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4) Surveillance and Inspection PAR(s) CAR(s) Customer Complaint Record(s) (CCR) Initial Contract Performance Review (30-Day Review) Annual COR Online File Inspection Checklist(s)

5) Contract Plans (basic or order, as applicable)

Contract/Order Appendix B (Government Furnished Property) Contract/Order Appendix C (Industrial Safety Requirements) Contractor Safety and Health Plan

2.3 Plan for Corrective Action

2.3.1 Unsatisfactory Contractor performance will result in the COR issuing a negative PAR.

The COR will prepare and forward the negative PAR to the PCO for submission to the Contractor. The PCO will submit the negative PAR to the Contractor for corrective action. In Section II of the negative PAR, the Contractor shall explain the discrepancy and identify the corrective action they shall take to resolve the discrepancy and prevent recurrence. The Contractor shall sign and return the negative PAR to the PCO by the suspense date(s) applicable to each PAR. The COR will upload the negative PAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B).

2.3.2 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will initiate the CAR process.

However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. The COR will prepare a CAR and forward it to the QAPC. The QAPC will assign a control number and forward the CAR to the PCO and courtesy-copy the COR. The PCO will set a suspense date and submit the CAR to the Contractor for corrective action. The Contractor shall sign and return the CAR, with corrective action plan, to the PCO for acceptance by the MFT by the suspense date. The corrective action will be tracked and documented until the discrepancy is resolved. The COR will notify the QAPC that the CAR has been closed. The COR will upload the CAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B). The CAR will become part of the PCO contract file. If the CAR process fails to resolve the discrepancy, the PCO has the right to invoke remedies based on clause(s) included in the contract.

2.4 Acceptance of Services

2.4.1 In accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and with all applicable guidance and clauses listed in the contract, the Contractor shall submit/process payment requests and receipt/acceptance documents via Wide Area WorkFlow e- Business Suite / Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT).

2.4.2 CDRL deliverables may be submitted using iRAPT or be submitted directly to the MFT member identified on the CDRL. The CDRL will determine submittal requirements; however, PR: FD2060-14-32871 QASP REVISION: 0 6 separately priced data must be accepted in iRAPT (formerly WAWF) in order for the Contractor to receive payment, and both separately priced and non-separately priced data must be accepted in iRAPT in order for the contract line item to be closed out.

2.4.3 Services will be accepted by the DCMA QAR.

3.0 General Responsibilities of Multi-Functional Team (MFT)

3.1 Fostering partnerships with industry to ensure cooperation and exchange of information occur. Conducting market research to identify commercial products and services which already exist, product developments, technological advancements, suppliers’ capabilities, new vendors and commercial best practices. Providing findings to the MFT member responsible for preparing the market research report.

3.2 Identifying Government requirements. Ensuring the acquisition is linked to the United States Air Force (USAF) mission. Ensuring key stakeholders participate in developing, implementing and executing the acquisition strategy.

3.3 Planning, programming, and budgeting adequate funds to ensure the acquisition is executed within approved funding.

3.4 Ensuring the acquisition utilizes Performance-Based Service(s) Acquisition (PBSA) methods including establishment of performance thresholds, procedures to evaluate Contractor performance and positive/negative incentives to encourage the highest quality of services.

3.5 For other than sole source acquisitions, developing, implementing and executing a source selection that provides a thorough assessment of the proposals of the offerors and the best value for the Government.

3.6 Conducting an Initial Contract Performance Review (30-Day Review) in accordance with Air Force Instruction (AFI) 63-138, Acquisition of Services, paragraph 6.4. Preparing Annual Execution Review (AER) reports in accordance with AFI 63-138, paragraph 5.2. Proactively reporting significant variances in quality of services, cost and/or schedule to Government management throughout the contract/order Period of Performance (PoP).

3.7 Developing, implementing and managing milestones to ensure the Contractor is on schedule for meeting Government requirements within the contract/order PoP. Developing, implementing, and executing Contractor performance measurement and management in accordance with the Quality Assurance Surveillance Plan (QASP).

3.8 Conducting surveillance of Contractor performance to ensure Government requirements including quality of services, cost and schedule are met. Providing results of surveillance to the Contracting Officer’s Representative (COR) for input into the Performance Assessment Report (PAR) and to the MFT member updating the Contractor Performance Assessment Reporting System (CPARS).

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3.9 Identifying opportunities to improve Contractor performance throughout the life of the contract/order including benchmarking against industry. Promoting initiatives to improve Contractor performance, assessing the risks associated with initiatives, using the QASP to implement initiatives, and monitoring the success of implementation.

3.10 Ensuring customer needs are met.

4.0 Specific Roles and Responsibilities of MFT Members

4.1 Program Manager (PM): Responsible for overall program. Serves as MFT lead. Works with the MFT to identify Government requirements and prepare Purchase Request (PR) package.

Prepares and submits Contractor Performance Assessment Reports (CPAR).

4.2 Engineer: Works with MFT in conducting market research. Responsible for providing technical and engineering support to IPT members as required. Prepares market research report.

Prepares Air Force Materiel Command (AFMC) Form 807, Recommended Quality Assurance Provisions and Special Inspection Requirements. Prepares technical Department of Defense (DD) Form 1423-1(s), Contract Data Requirements List (CDRL). Works with MFT in developing other technical requirements for PR package. Requests, reviews and approves Engineering Change Proposal(s) (ECP).

4.3 Production Management Specialist (PMS) – Seller: Is responsible for initiation, preparation, and coordination of non-organic funding documents (i.e. PR, MIPR, etc.) for repair requirements with IPT members. Ensures funding documents comply with applicable guidance and policy.

Coordinates and informs IPT of any contractor repair issues. Provide repair-related support to IPT members to includes, but are not limited to; file maintenance, budget preparation, program reviews.

4.4 Data Management Officer (DMO): Assists in preparation of Data Item Description(s) (DID).

Validates DIDs. Assists in preparation of CDRL(s). Acts as Approving Official (AO) for CDRL(s). Schedules and co-chairs the Data Requirements Review Board (DRRB).

4.5 Contracting Officer’s Representative (COR):

4.5.1 In accordance with Defense Federal Acquisition Regulation Supplement (DFARS) Procedures, Guidance, and Information (PGI) 201.602-2(d)(iv), Career Development, Contracting Authority, and Responsibilities / Contracting officers / Responsibilities: DoDI 5000.72, Enclosure 3 (Procedures), paragraph 1.d and Enclosure 4, paragraph 4.a; and the Under Secretary of Defense (USD) Memorandum, Deployment of the Department of Defense (DoD) Contracting Officer Representative Tracking Tool (CORT Tool), dated Mar 21 2011, self-nominates in the CORT Tool.

4.5.2 Works with MFT in conducting surveillance on Contractor performance and evaluating Contractor performance in accordance with DFARS PGI 201.602-2(d)(v). Reports unethical conduct and instances of fraud, waste and/or abuse to the Procuring Contracting Officer (PCO) in accordance with DoDI 5000.72, Enclosure 6 (Examples of COR Responsibilities and COR

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Certification Requirements), Table 4 (DoD Standard for Certification of CORs – Type C).

Inspects and accepts/rejects deliverables during contract/order performance and at close-out to ensure contract/order terms and conditions are met in accordance with DoDI 5000.72, Enclosure 6, Table 4. Monitors Contractor payment and verifies it is commensurate with Contractor performance in accordance with DoDI 5000.72 Enclosure 6, Table 4.

4.5.3 Documents Contractor performance via PARs, Corrective Action Reports (CAR), etc. in accordance with DFARS PGI 201.602-2(d)(vi)(B). Issues PARs, at a minimum, quarterly and negative PARs or CARs as required. Provides reports (e.g., PARs, CARs, etc.) on Contractor performance to the PCO in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and will be in compliance with all applicable guidance and clauses listed in the contract.

4.5.4 Establishes and maintains an online file containing surveillance, training documentation, initial and refresher training certificates, contract specific training, PWS, QASP and Annual COR Online File Inspection Checklists in accordance with the Federal Acquisition Regulation (FAR) and applicable supplements and will be in compliance with all applicable guidance and clauses listed in the contract.

4.5.5 Monitors control and disposition of Government property in accordance with the OUSD Memorandum, dated March 29, 2010.

4.6 Quality Assurance Program Coordinator (QAPC): Provides CORT Tool assistance and supports the MFT in the development of the contract/order quality assurance requirements specifically ensuring the requirements are clearly stated and enforceable in accordance with AFFARS MP5346.103.1c.(2), Contracting Office Responsibilities / Roles and Responsibilities.

Provides training to CORs and COR management [e.g., Functional Commander/Functional Director (FC/FD), COR supervisor, etc.] in accordance with AFFARS MP5301.602-2(d)3.1, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Quality Assurance Program Coordinator (QAPC).

4.7 Procuring Contracting Officer (PCO):

4.7.1 Only individual authorized to enter into contracts for supplies and/or services by obligating the Government. Advises the MFT on QASP development including incentives and remedies tied to performance objectives and performance thresholds in accordance with AFFARS MP5346.1031.b.(1). Develops and awards a contract/order based on MFT requirements and acquisition strategy.

4.7.2 Determines if a COR is required to conduct/document surveillance of Contractor performance in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.a and AFFARS MP5301.602-2(d)1.2, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / Contracting Officer Roles and Responsibilities. Upon notification of COR Supervisor approval of COR nomination in the CORT Tool, approves COR nomination in the CORT Tool. Submits Designation of Contracting Officer’s Representative memorandum to the COR and Contractor for signature thereby ensuring the Contractor is notified of the COR

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assigned to the contract/order and their areas of responsibility and limitation of authority in accordance with DFARS PGI 201.602-2(d)(v)(A); DoDI 5000.72, Enclosure 3, paragraphs 1.c and 1.f and Enclosure 4, paragraph 2; AFFARS MP5301.602-2(d)1.4.8-9; and AFFARS MP5346.103.1b(2). The Designation memorandum will require the COR to have access to eCMRA in accordance with AFFARS MP5301.602-2(d)1.4.8. Upon transfer/termination of the COR, issues a Revocation (Termination) of Designation of Contracting Officer’s Representative memorandum in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.j, and Enclosure 4, paragraph 3; and AFFARS MP5301.602-2(d)1.10-13. Uploads Designation memorandum and, if applicable, Termination memorandum in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(iv), (v)(C) and (vi)(A); DoDI 5000.72, Enclosure 3, paragraphs 1.g and 1.j, and Enclosure 4, paragraphs 2.b, 2.e and 3.c; AFFARS MP5301.602-2(d)1.4.8-9 and 1.12; and the USD Memorandum, dated Mar 21 2011. Provides Contract-Specific COR Training to the COR in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.e, and Enclosure 5, paragraph 1.a(6); and AFFARS MP5301.602-2(d)1.4.3 and 1.5.

4.7.3 Reviews COR reports (e.g., PARs, CARs, etc.) on Contractor performance in accordance with DoDI 5000.72, Enclosure 3, paragraph 1.h and AFFARS MP5301.602-2(d)1.4.4. Inspects COR Online File and COR Profile in the CORT Tool, at a minimum annually, in accordance with DFARS PGI 201.602-2(d)(vii); DoDI 5000.72, Enclosure 3, paragraph 1.h; and AFFARS MP5301.602-2(d)1.4.5 and 1.6. Reviews and signs the Annual COR Online File Inspection Checklist, provides to COR and COR Supervisor to make any corrective actions. Once the COR and COR Supervisor certify the file is compliant, the CO uploads checklist in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vii), AFFARS MP5301.602-2(d)1.4.6 and the USD Memorandum, dated Mar 21 2011.

4.7.4 Responsible for administration of the contract/order except as delegated to the Administrative Contracting Officer (ACO). Monitors Contractor performance to ensure compliance with contractual requirements. Takes action, if necessary, to enforce contractual requirements. Approves/Disapproves travel requests for Contractor personnel after coordination with the Program Manager.

4.8 Contractor:

4.8.1 Participates as a member of the MFT upon approval of Justification & Approval (J&A) or Sole Source Justification (SSJ) if the acquisition is sole source and upon contract/order award if it is competitive.

4.8.2 Responsible for ensuring personnel, information, system, property, facility and international security requirements are met. The Contractor shall comply with security regulations including, but not limited to, Department of Defense (DoD) 5200.2-R, Personnel Security Program; DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM); DoD Directive (DoDD) 5205.02E, DoD Operations Security (OPSEC) Program;

DoD Manual 5205.02-M, DoD Operations Security (OPSEC) Program Manual; and Robins Air Force Base Integrated Defense Plan (RAFB IDP) 31-101. The programs will include requirements and procedures needed to meet PWS and contract requirements.

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4.8.3 Complies with contractual requirements including the PWS and CDRLs. Performs services required by the contract/order including the PWS and CDRLs. Provides the Government with contractual deliverables and other requested data by which Contractor performance will be evaluated.

4.8.4 The Contractor shall comply with inspection of services in accordance with Federal Acquisition Regulation (FAR) and maintains an inspection process acceptable to the Government and records of inspections which shall be made available to the Government as long as the contract requires.

4.8.5 Signs and returns a PAR within five business days. Signs and returns a negative PAR with corrective action identified by the suspense date. Signs and returns a CAR with corrective action plan by the suspense date.

4.8.6 In accordance with the Secretary of the Air Force for Acquisition (SAF/AQ) Memorandum, Implementation of FY11 NDAA [National Defense Authorization Act] Section 8108 [of Public Law 112-10 of the Department of Defense and Full-Year Continuing Appropriations Act, 2011], Contractor Inventory, dated Nov 13 2012 SAF/AQ memo 13 Nov 12, provides an annual count of Contractor personnel performing services if the DoD is the requiring activity, if the acquisition is using United States (U.S.) Government appropriated funds, and if the acquisition is equal to or greater than the Simplified Acquisition Threshold (SAT) [currently $150,000.00]. In accordance with the Office of the Secretary of Defense (OSD) Memorandum, Enterprise-wide Contractor Manpower Reporting Application, dated Nov 28 2012 OSD memo 28 Nov 12, reports all Contractor labor hours, including subcontractor labor hours, required for performance of the services provided under the contract at the Enterprise-wide Contract Manpower Reporting Application (eCMRA) site below.

http://www.ecmra.mil

4.9 Defense Contract Management Agency (DCMA): Administers contract/order in accordance with FAR Part 42, Contract Administration and Audit Services. Accepts services in Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) [formerly Wide Area Workflow (WAWF)].

4.10 Contracting Officer’s Representative (COR) Supervisor: Upon notification of COR nomination in the CORT Tool, approves COR nomination in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(iv); DoDI 5000.72, Enclosure 3, paragraph 2.d and Enclosure 4, paragraph 4.a; AFFARS MP5301.602-2(d)3.2, Designation, Assignment, and Responsibilities of a Contracting Officer’s Representative (COR) / COR Supervisor; and the USD Memorandum, dated Mar 21 2011. Inspects the COR Online File and the COR Profile in the CORT Tool, at a minimum annually, in accordance with DFARS PGI 201.602-2(d)(vii) and AFFARS MP5301.602-2(d) 1.4.5, 1.6 and 3.3. Reviews and certifies/signs the Annual COR Online File Inspection Checklist in accordance with DFARS PGI 201.602-2(d)(vii).

4.11 Functional Commander/Functional Director (FC/FD): The Functional Commander or civilian equivalent has determined these services are not mission-essential and will not continue in the event of a crisis. Reference PWS paragraph 8.1, Continuation of Mission-Essential Services During a Crisis and QASP signature page.

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5.0 Management Strategy:

5.1 The MFT will meet, at a minimum, quarterly to review Contractor performance.

5.2 The MFT will evaluate Contractor performance. The Contractor shall provide the Government with contractual deliverables and other requested data. The MFT will collect and analyze Contractor performance data and develop metrics to evaluate Contractor performance.

The MFT will generate supporting contract performance analysis which is based on meeting the required services defined in the PWS. The resulting analysis will be conducted by the MFT IAW the Services Summary performance threshold & method of surveillance columns (e.g., performance metrics, CDRL deliverables, CAVAF reports, etc.). Contract performance analysis will be documented in various locations such as PARs, CPARs, etc.

5.3 The COR will issue PARs, documenting both satisfactory and unsatisfactory Contractor performance, at a minimum, quarterly. The COR will prepare and forward the PAR to the PCO for submission to the Contractor. The PCO will submit the PAR to the Contractor. The Contractor shall sign and return the PAR to the PCO within five business days. The COR will upload the PAR in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B).

Unsatisfactory Contractor performance will result in the COR issuing a negative PAR.

5.4 If repetitive negative PARs or a single negative PAR identifying critical Contractor non-compliance are issued without satisfactory resolution, the COR will issue a CAR. However, the MFT reserves the right to issue a CAR at any time based on the severity of the Contractor non-compliance. If the CAR process fails to resolve the unsatisfactory Contractor performance, the PCO has the right to invoke the Inspection of Supply/Services clause(s) identified in the contract.

5.5 Incentives

5.5.1 If Contractor performance meets or exceeds contractual requirements, positive incentives may include, but are not limited to, decreased surveillance, favorable CPARs and exercising options.

5.5.2 If Contractor performance does not meet contractual requirements, negative incentives may include, but are not limited to, increased surveillance, unfavorable CPARs, not exercising options and Government remedies identified by clause(s) within the contract.

5.6 Initial Contract Performance Review (30-Day Review): In accordance with AFI 63-138, paragraph 6.4, the MFT is responsible for conducting an Initial Contract Performance Review.

The review is a determination by the MFT that the Contractor has successfully started performance, has completed transition, is fully operational, and is within the estimated cost, schedule and performance parameters of the contract/order. In accordance with AFI 63-138, paragraph 6.4.1, the review will take place within 30 [calendar] days after the Contractor assumes full performance responsibility. For acquisitions greater than or equal to one hundred million dollars ($100,000,000.00), results of the review will be reported to the Services

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Designation Official (SDO) as described in AFI 63-138, paragraph 6.4. The COR will upload the review in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi)(B).

5.7 Annual Execution Reviews: The Annual Execution Review shall, at a minimum, assess progress against approved performance metrics and review the summary of evaluations from the Contractor Performance Assessment Reporting System (CPARS). They should be reviewed and updated periodically throughout the year to ensure a smooth response effort to the annual suspense each year. (Reference AFI 63-138, 5.2)

5.8 Ongoing Reviews: Contract performance is continuously reviewed to ensure stated mission objectives are met. These reviews include periodic reviews conducted by requiring activity leadership (e.g., COR supervisors, FDs, etc.), the cognizant contracting activity, QAPCs, and CORs.

5.9 Annual COR Online File Inspection: The COR will maintain the COR Online File in the CORT Tool in accordance with DFARS PGI 201.602-2(d)(vi); DoDI 5000.72, Enclosure 3, paragraph 3.d; AFFARS MP5301.602-2(d)2.4; and the USD Memorandum, dated Mar 21 2011.

The PCO will complete and sign the Annual COR File Inspection Checklist in the anniversary month of the COR designation or when the PCO determines an inspection is due.in accordance with DFARS PGI 201.602-2(d)(vii); DoDI 5000.72, Enclosure 3, paragraph 1.h and AFFARS MP5301.602-2(d)1.4.5 and 1.6. The COR will inspect and/or correct the file and sign the checklist in accordance with DoDI 5000.72, Enclosure 3, paragraph 2.h and AFFARS MP5301.602-2(d)1.4.5. The COR Supervisor will inspect the file and sign the checklist in accordance with DFARS PGI 201.602-2(d)(vii) and AFFARS MP5301.602-2(d) 1.4.5 and 1.6.

The PCO will upload the checklist in the CORT Tool in accordance with DFARS PGI 201.602- 2(d)(vii), AFFARS MP5301.602-2(d)1.4.6 and the USD Memorandum, dated Mar 21 2011.

5.10 Trafficking in Persons: In accordance with the Defense Contingency COR Handbook section on Combating Trafficking in Persons, the COR must inform the PCO if the contractor/subcontractor fails to comply with the requirements of FAR 52.222.50, Combating Trafficking in Persons. The PCO must convey the information to DoD Combat Trafficking in Persons (CTIP) Law Enforcement and Support / Office of the Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA).

6.0 Contractor Performance Assessment Reporting System (CPARS):

6.1 In accordance with FAR Part 42, Contract Administration and Audit Services, the MFT will evaluate Contractor performance. The Program Manager will, at a minimum, review the PARs and other information contained in the COR Online File to prepare and substantiate the CPAR.

The following areas will be rated on the CPAR as applicable: quality, schedule, cost control, management and regulatory compliance. CPARS will be updated, at a minimum annually, documenting Contractor performance for the contract/order in accordance with the Guidance for the Contractor Performance Assessment Reporting System (CPARS). Additional information about CPARS can be found in the User Manual for Contractor Performance Assessment Reporting System (CPARS). More frequent updates may be made, as required, to document a significant improvement or decline in the level of Contractor performance.

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The Contractor shall have input into the CPAR prior to it being finalized. For each reporting period, the Government will provide the Contractor a draft CPAR with no ratings, only justifications, to examine for seven calendar days. After MFT review of the Contractor’s response, the CPAR will be coordinated through management up to the Division level. Once approved, the CPAR will be sent to the Contractor via CPARS for the official 60 calendar day review. The Contractor shall have the option to concur or non-concur, with comments, via

CPARS.

7.0 Safety Requirements:

7.1 Mishap Notification/Investigation:

7.1.1 In accordance with AFI 91-204, Safety Investigations and Reports, paragraph 2.4.6.1.1, the Contractor shall report mishaps involving damage or injury to USAF interests. In accordance with AFI 91-204, paragraph 1.3.1.1, damage or injury includes: damage to DoD property;

occupational illness to DoD military or civilian personnel; injury to on- or off-duty DoD military personnel; injury to on-duty DoD civilian personnel; and damage to public or private property or injury or illness to non-DoD personnel caused by USAF operations.

7.1.2 In accordance with AFI 91-204, paragraph 2.4.6.1.1, the Contractor shall ensure the USAF [Safety Office] and the applicable contract management authority are notified of mishaps. The Contractor shall contact the MFT (COR, if available, or another MFT member) by telephone within 24 business hours. The MFT will notify the Safety Office and the PCO.

7.1.3 In accordance with AFI 91-204, paragraph 2.4.6.1.2, the Contractor shall cooperate with USAF safety investigations.

7.1.4 MFT Surveillance: The COR will monitor Contractor reporting and review any mishap notifications. The COR will address safety and/or health issues in the PAR.

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8.0 Signatures

By signing below, you are appointed to the MFT for this acquisition and accept the above responsibilities.

The QAPC signature above signifies guidance was provided to the MFT in the development of contract quality assurance requirements.

Thomas Gary Crooms [Program Manager]/ COR Date

Eric C Wietstruk [COR Supervisor] Date

Thomas G. Eller [PCO] Date

Dorothy Dailey [DCMA-ADAB] Date

Contractor Date

By signing below, you are identifying these services as not mission-essential in accordance with DFARS 237.7602(a), DFARS 252.237-7023(a)(2) and AFI 10-403, paragraph 1.9.1.33.2.

(Reference PWS paragraph 8.1)

Eric C. Wietstruk [FC/FD] Date