Questions and Responses 23 Oct 2025.docx

QUESTIONS & ANSWERS

1. Q: I was seeking clarification on the preferred format for submitting our quote, the breakdown of pricing, any required forms or attachments, and the preferred submission method (email to both you and Ms. Crawford, or just one point of contact).

A: There is no specific format, please refer to solicitation FA822426Q0008 for required documents.

2. Q: Machine count for PM pricing – The combined synopsis narrative references 27 machines while the machine/location spreadsheet appears to show ~30. Which figure governs quarterly PM pricing and the initial maintenance assessment?

A: We updated the PM pricing to 27 machines and to include a Qty for each (see attached) it is also to SAM.GOV

3. Attachment 5 (UPDATED) – Please confirm that the most recent “UPDATED” pricing list supersedes prior versions for submission and evaluation.

A: Yes

4. Q: Materials categories – For the tiered “Materials Repair Categories,” will the Government select the appropriate tier at the time of each repair based on the actual part cost on invoice, or should we propose an assumed distribution?

A: Yes, the Government will select the appropriate tier IAW the actual cost at the time of each repair.

5. Q: Service windows & response – PWS notes 24-hour response and arrival on-site within 2 business days during normal hours (0600–1600, Mon–Thu). If failures occur after 1600 on Thu, may the Government authorize Fri/Sat service at regular rates, or should we include an after-hours rate?

A: It will be 2 business days during normal hours (0600–1600, Mon–Thu) which would be the following week, at regular rates.

6. Q: OEM authorization – Is OEM-authorized technician status required (e.g., Manitowoc/Scotsman/Hoshizaki), or is OEM-compliant service experience sufficient for technical acceptability?

A: OEM authorized technician is not required, please refer to BPA combined synopsis solicitation Paragraph 8:

Offeror shall provide a clear methodology that demonstrates the offeror has the capability and experience to provide repairs and maintenance, in accordance with the PWS, for the machines listed in the Machines & Locations (see Attachment 3). This methodology shall include a minimum of five (5) years of maintenance/repair experience with the same or similar types of Manitowoc water/ice machines.

7. Q: CDRL A001 deliverable – Is there a preferred template or sample for the post-service report, and should photos of sanitation/descaling steps be embedded?

A: No preferred template or sample. IAW PWS 2.1.4 a certificate of work performed shall be submitted to the Government Representative detailing the work performed. It’s up to the contractor is you want to submit photos. CDRL is asking for a detailed work performed.

8. Q: BPA limits – Please confirm the individual call limit of $25,000 and the ordering period (five years).

A: Correct, no individual call can be over $25k (calls are usually a lot less), BPA ‘agreement’ is for five years.

9. Q: Base access & safety – Any special base entry, escort, or safety training requirements beyond standard visitor control and OSHA/VPP (e.g., specific PPE or refrigerant handling certifications)?

A: There is no special base entry requirements. Please refer to PWS para 4.4 Security. The contractor will be escorted thru all 309 AMXG areas.

As for Safety requirement, it is the contractor’s responsibility to ensure your employees and managers have comprehensive understanding of VPP as well as full compliance with OSHA requirements etc., contractor is responsible to ensure/prevent any accident/damage to persons or property, please refer to PWS para. 4.2.2 & 4.2.3

10. Q: Is there a current incumbent performing this service? May we be provided with the contract number?

A: Yes, BPA number FA8224-21-A-0001

11. Q: Will there be a site visit?

A: No, there will not be a site visit. There is a Machine Make/Listing posted with the solicitation in SAM.GOV. see attachment #3 AMXG ice machines.